The best. Got me a CTY bike from here. Love what the CoOp stands for. And they adjusted the reach on the bike and tuned me up quickly the next day without having to make an appointment. I really felt like a priority as a customer here. Special thanks to Kate for info on the membership and extra special shout-out to Sara for the attention to detail on my bike adjustments

The bike shop inside the store is awesome! The staff took good care of my daughters bike. Price is reasonable too. So glad I found this place.

Have been SO pleased with this store, from customer service and product selection to how they handled the many challenges that came with COVID. Staff are consistently friendly and helpful; dont think Ive gone in here once without at least two staff members checking in. (Nice and low pressure, too. Doesnt feel intrusive at all.) Always clean. Many staff members with great knowledge of appropriate gear, how to fit boots/packs/etc. Thank you!!!

They have a lot of good choices 😉😉 I brought a lot of useful things here. Although the price is a little bit high, I find myself using the stuff a lot. Worth the money.

I dont have a great concept of why everyone else rates REI so well. All of the goods here are jacked up in price by at least three times and you can find cheaper, better quality models of most equipment online. Now the clothes that least are of a superior quality, but dont go here if youre looking to pick up a couple extra things on the cheap, because you wont find it even with a sale. I can also admit that if youre into biking there store is almost par none in the industry outside of specialty shops.The employees are trained in the style of constant bothering that no one really favors and retailers keep on preaching anyway. They probably sell more if they let people peruse in peace and made them self available when needed. Barnes & Noble has a good model. REI has a bad one. I usually try to find the positive and everything, but really the most I can say here is that if youre an REI fan with disposable income it probably wouldnt matter to you too much how much they jack up prices. Not only that but theres a certain subset of fitness oriented outdoorsy types that it just speaks to. For me and my money? Someplace online.

Always my Go To store for anything Outdoors. Great service and staff from West coast to East coast. Classes are always very educational.

Went in to get some Astrals shoes. Their shoe rep approached me and asked what I was looking for. I told her the brand and she asked me my size, she told me shed bring out every Astral they had in that size. She brought out 3 pairs and I found the one I was looking for in the size I needed. About as perfect of an experience that I could ask for.

Great shopping there. Great customer service and very good products.

This is my favorite REI out of all the ones in the Triangle. You can always get a parking space and there rarely ever a line. You can get your bike in and serviced the same day most of the time. The staff are friendly, helpful and talkative. Its hard not to buy something when youre here :-)

No complaints here. the store was well organized and lots to pick from. the sales team were quite lovely and helpful when I had a couple questions. I did not know there was a location closer to my house but non the less I found it well worth the drive.

Always a great selection of outdoor items and good service here. Appreciate the book return policy.

Called to see if they had rain tarps before driving 20 minutes to the store. Was told they had rain tarps. Arrived to learn they did not have rain tarps.

Slightly high priced items but are normally good quality and will last a lifetime

I didnt intend to write a review but my experience at the store has been bothering me for the last few days. I went to the store a few days ago with my children to buy a new coat. Id gotten my current coat from them about a decade ago and was in need of a replacement. I was very dissatisfied with their selection of womens coats! I camp pretty much fulltime and spend most of my active hours outside and with my kids. I needed something that could hold up to hiking, fire starting, whatever I needed it to do outdoors and I just wasnt finding that in the womens section so I made my way over to the mens. While I was looking at coats in the mens section, an employee approached me and said, You do know this is the mens section, right? I was really upset by this comment. Not necessarily for me since I am a woman and I identify as such but what if that wasnt the case? She could have simply asked if I needed help and left it at that. I was so flustered that I almost went back to the womens coats and picked one that didnt suit my needs but thought better of it. I did end up picking out a mens coat that fit me in both form and function. Regrettably, I had to ask the same employee for help to unlock the coat from the rack. She made a big show of asking me to walk six feet away, which was fine except that it was a huge production that it didnt need to be. She could have simply told me to leave the coat there for a moment and step back but she told me I cant help you unless you back six feet away! Yes, it deserved an exclamation point. Then she aggressively unlocked the coat and then told me, This isnt as easy as just unlocking it. Even though Id been waiting patiently and had made no effort to rush her. In fact, Id just been chatting with my kids while she unfastened it from the rack. All in all it was a very upsetting encounter. The fellow at check out was much, much nicer and helped me get a pair of gloves from the garage sale for cheaper than the pair I was buying. Still, I dont think I will be back to this REI if I ever even go back to an REI again.

Associates were very friendly and knowledgeable leading to a pleasurable shopping experience.

I have received nothing less than stellar customer service at REI Durham. My bike came with a set of tires that were different from what was in the description. Jason, the bike tech, promptly ordered a new set of tires(the original ones were not available, so he ordered something close) and fitted them. Unfortunately, I did not like the new ones, but Jason was happy to swap them with the old ones at no extra charge. He went above and beyond to keep his customer satisfied. All the other employees are friendly and responsive as well. I am also impressed that they take covid precautions seriously.

I am a novice backpacker, and I stopped by this store to pick up some gear for a camping trip that I am planning. Tyler, an employee, approached me and provided me with some extremely helpful information about the gear I was shopping for. He was very friendly and knowledgeable, and thanks to his help I have everything I need for my upcoming trip. Every employee was delightful to interact with, and Im certain that Ill visit again soon. Thanks!

Good products; I’m starting to question the service.I like REI products. Their house brands, especially when on sale, are well priced and functional. But the service is really hit or miss of late.Recently, a person in adventure sports tried to sell me a bike rack that was not the one I picked out; then, he walked away and told another person at checkout (who wasn’t in adventure sports) to help me. We had to get the manager to help because the checker didn’t know what I needed and he disappeared. I ended up buying a rack on Amazon. Good choice, too.Next, the bike shop fixed a tire for me after I hit a pot hole and had a blowout. The brand new tube on a new wheel then blew out while on my bike rack 3 days later, while inflated well within spec pressures (50-55 psi, max 65 psi). Then, it blew out again a day later on a ride. Had to hike a bike for 3 km. So, I took the tire and wheel back for repair. Today, when picking up the wheel, I got condescended to by a guy when I asked why my new wheel has detonated two inner tubes in one week. His response: “Maybe you exceed a weight limit?” Really? The weight limit according to the bike specs is 300lbs. I’m 225. Seriously, not a good response.I know it’s a pandemic. I know adventure sports are busy. I know the bike shop is crazy busy right now with the Covid run on bicycles. But just be consistent and kind.I’m absolutely open to changing my mind. But right now, I’m kinda down on REI and will be more tempted to take my business to local retailers.

Friendly helpful staff, good brand variety with expensive and inexpensive options, I got everything I need for backpacking right there for under 1k

REI has new styles and they are great! Staff is friendly and attentive to keeping store clean and customers masked.

Excellent hard working staff at the Anniversary Sale.

No idea why they won’t allow dogs in… It’s not a grocery store or restaurant.

Even with the CIVID restrictions, the REI staff were friendly and eager to help. Check out was concerning at first with the line of customers. However, the line moved quickly.

I like REI. But this time I was disappointed that they didnt have a hiking hat with a ponytail hole.

The Durham (NC) REI location is a very well managed and run store. Associates are knowledgeable and helpful as well as sensitive to the customers needs. Also, its comforting to see that REI is taking great efforts to keep their customers and employees safe, especially this COVID time.

Smaller than the Cary or Greensboro locations but the store is well laid out and easy to navigate. Checkout was fast and friendly. Plenty of parking in the strip mall. I cant speak to customer service since I found what I needed and didnt ask anyone questions. Plenty of associates around though if I needed help.

REI is a great place to look for an expert opinion. I was lost when buying a backpack (to do a long trip) since was the first of this kind, I didnt know who to trust. So I went to REI and they gave me tips about everything, from how to balance the backpack to recognize the differences between brands and models. A great experience.If you are trying to find something cheap, forget about it because here you are paying the expertise of the employers and the store experience.

One of the few places in Durham I can get decent customer service.

This is my favorite REI in North Carolina by far. The staff here is super helpful with any questions that you may have while shopping around. They have a very large selection for all of your outdoor needs. The quality of the products they carry really impresses me everytime I’m here. Love the atmosphere in the store as well, always a great shopping experience.

Great selection and super friendly and helpful staff?

My To go camp plus store😁

Store associate Mae Linh did an incredible job helping me pick out the perfect clothing items for an upcoming trip, tailored to my personal preferences, all while making sure I had the best price with sales + coupons!

Very nice people and workmanship

Never in my entire life have a written a negative review for a company. Ive been shopping at this REI for the past 5+ years, and before yesterday, I had had nothing but great experiences here.All of this revolves around a gentleman that was working in the bike shop that was helping me. I forget his name, but he was middle aged (probably late 40s to 50s) and had a gray goatee/beard. I noticed this when he pulled his mask down to talk to me. I believe he may have been the manager at the time since he mentioned they recently had to bring two more employees on board because of how busy they were.I brought my bike in to get a few things fixed. I had already taken it to another local bike store so knew what needed to be done, but decided to take it to REI since I am a member. I asked to get these things done but was basically bullied into getting a full tune up. I asked if we could just start with fixing the things I wanted to fix and seeing how it was working after that and if the tuneup was still needed afterwards then Id do it then. And then he said, “In that case you may as well just take your bike home and do nothing since that’s not gonna fix your problem”. It was extremely rude, and he didnt even consider what I was asking. I simply felt like I was bullied into buying it.After I dropped off my bike, I was going to get a lightweight sleeping bag liner and an employee told me that as a member if I spend over $100 then I get $20 back as a thank you for shopping. He didnt know if services counted towards the $100, but urged me to go ask the bike shop to see.I go back over and speak to the same gentleman to ask, and he goes “Nah we can’t do that we don’t even know what you need yet”. And I say that I know I’m at least paying for a tune up which is $90, so can I just pay for that part? And he goes “I know you’re trying to pinch everything little thing out of this you can but the system doesn’t work like that.If he couldn’t do anything about it, that’s one thing. But this gentleman was super condescending throughout our entire communication. He also kept calling me amigo. Everything about our interaction rubbed me the wrong way.

Okay, so I went shopping for the first time here and never in my life did I feel so uncomfortable!!!! Staff members kept spying on me thinking that I was going to steal something....never again will I be going back!!!!!! You can do what ever you want, and I understand it’s part of your job....just do it professionally 🙄🙄🙄 you’re scaring customers away!!!!!!!! And knowing I was the only Mexican in the store!!! Just not acceptable!!!!!! Anyways I did purchase a north face jacket. But I won’t be going back to this store!

Love the store and the products. Wish I had more money to shop here more often.

I found a great product and generally like how REÍ thinks about business. However I was misgendered several times by two different employees. Once employee condescendingly told me where the women’s section was as I was asking a question about the jacket I liked and intended to buy—a men’s jacket. At checkout, I was referred to as “she” too many times to count as my parter was asked repeatedly if she was sure she wanted to link her purchase w my REI coop account. I want to continue supporting this company but need them to train customer service reps not to assume peoples genders and to know trans people exist and know what clothes they prefer.

Great store with great customer service.

This is my favorite REI store in the Triangle. Casey was incredibly helpful and knowledgeable in helping me choose a hiking backpack that fit me, and took extra time with me to answer my questions and to make sure I found one that fit just right. I come here for all my gear because of the excellent return policy in case something goes wrong with a product, and the dividend for members is great.

My sister and I went to REI last week to get a travel backpack for an upcoming trip to Greece. After looking at some by ourselves, we found Gabe and asked him for help. Turned out to be the best thing we did! He was so knowledgeable, asking us about the details of the trip so he could make the right recommendations. We ended up with the perfect solution for us - and both joined the co-op too. If all the staff who work at REI are as helpful, friendly, and knowledgeable as Gabe at the Durham store, its a great investment to join and Ill certainly be back!

It is rei, they always have what you are looking for

My boyfriend kept urging me to go to the store to get biking shorts with shammies. I hadnt been on a bike in over 10 years and the one time I rode a bike it was all I could do to stay on it and it wasnt very comfortable. I was going to Simply order womens biking shorts on Amazon it would be convenient I thought who needs to go into a store Front these days. But my boyfriend whos a cyclist urged me to go so I finally went.Im very glad that I did.John was very helpful and provided excellent customer service in the cycling section of the store. I was able to try on my cycling shorts and they fit perfectly. He answered my questions and didnt try to sell me expensive shorts that I didnt need being that Im a newbie to cycling.He also recommended a good helmet for me. The store is very well organized, clean not overwhelming. It is also a co-op so members get a discount and dividends.I highly recommend going to the store and not shopping online. I didnt realize how much I missed that one on one customer service treatment that is so rare these days when shopping.Thank you Andy for recommending the store my experience was excellent I look forward to going back again to buy more gear as I get better and more experienced at cycling.🙂🚴‍♀️

Always great service.

Staff is super friendly! Everything in this store has great quality, you will pay for that quality as well as customer service. For discounts go online for the same products, especially cots, but you wont get the great customer relations as well as personal experience, that only the in-store offer.

Friendly staff, and a very warm and welcoming environment. Love this place!

This rei has excellent staff that are super helpful. It is always clean and well laid out. I always enjoy going to this store. Their bike shop had great service and turnaround speed when bleeding the brakes on my bike. Awesome place!

Extremely friendly and courteous staff!

This place is definitely your best choice for one stop shopping of all outdoor gear and supplies. Staff are helpful and friendly. As a road cyclist, I can find almost everything you need including clothes, repair kit and energy food and drink. Its worth stopping by a few times a month.

Staff is ill trained and couldnt care less about helping the customer.

Great selection, great customer service

Was looking for a backpack. After wasting an hour thirty with ill fitting packs we got a key piece of information we shouldve had at the beginning... It took talking with 4 associates and the last one (who seemed to be the only one who knew) informed us you have to be measured. Besides that, good selection of products but we had to order off the REI site for the color we wanted. Just a heads up, ask around until you find someone that is an expert.

Everyone I encounter at an REI store is always pleasant, professional, knowledgeable, and helpful. I got a pair of hiking boots at one REI store recently. They felt great when I bought them, but after Id worn them around the house for a few hours, I noticed a place where they were rubbing on my ankles. Because I was going to be in Durham for an appointment, I decided to take the boots back to the Durham REI store (not where Id originally purchased them). They took them back, no questions asked. I returned them for a different pair (which I absolutely love), aided by an extremely helpful and personable young man in the shoe department. I will be back again and again. Love me some REI.

The entire crew here is so helpful here on every visit. Everyone is very friendly. Excellent service in the bike shop. My favorite store for outdoor and bicycle gear.

Lousy customer service.

REI has the best quality light weight recreational outdoor gear. For heavy duty, work gear, one needs Tractor Supply or something like that.

The store is very nice and well stocked. The 4 stars is due simply to the lack of service from some of the staff. I spent 30 to 40 minutes in the camping area and not once was I approached. I had to ask for help. Even then it seemed they couldnt get back to organizing shelves fast enough. Not a good experience. I will go to the Cary store over this one.

Im a pretty outdoorsy person, so REI is often a place I go to price check gear. They have a good selection of gear for climbing, kayaking, biking, hiking, camping, and travel. I got most of my climbing gear here and the staff is pretty knowledgeable.

Great place! ❤️❤️❤️ It is very enjoyable to shop online for items and pick them up in the store.

I went in with a problem... Even though my boots were out of warranty and I was not previously a member, Erica, came up with a solution. Two shirts, a new pair of boots, a new pair of day to day shoes and one membership later, life is good. Thanks to the various people that helped me!

Over the year weve dropped a lot of cash at REI. And we keep coming back. Why is that? Service. A lot of stores sell outdoor shoes, for example. We go to REI because at REI we can get the guidance we need to choose the right shoe (and the left shoe!) for the adventures ahead, and the expertise to make sure they fit properly. And they stand behind their products. My son travels and hikes a lot. He basically walked the soles off a pair of boots and went in to REI to replace them. He mentioned to the sales person how long it took him to kill the boots. REI decided that the boots had died too young and replaced them for free. We didnt expect that.High tech gear, old school service. It works for me.

Staff is always very helpful. Selection is pretty good as well. I usually find some little thing I didnt realize I needed :-)

Always knowledgable and helpful staff here. They really care and take the time to make sure you get the right gear. Great selection too!

Friendly helpful staff. Knowledgeable and eager to serve. Great store!

Fun store. Lots of great gear. Fantastic return policy. Very helpful people

Store, and store staff, are first rate. Excellent personal service. Parking can be a little tight, but searching around Babys R Us you should be able to find a slot and take a little walk.

For $365.00 hocking boots...can you tell me about these boots? How do they fit and perform compared to comparable Vasques? We dont know, weve only have them a few months. Can you tell me about the shank, heal box, tred, etc? Dont know I assume theyre good. How does this model tend to fit? True to fit. How does this model fit compared to Vasque? It depends theyre all different. How about compared to the model Im wearing right now? I dont know. I think you all get the idea. If you know exactly what you want and need… no questions… go to REI. Otherwise consider passing.

Very helpful and knowledgeable staff. Went in shortly before closing and was never rushed and everyone was willing to answer all my questions and even recommened when cheaper or more appropriate options might be found online. Joined the co-op when i checked out because of the fantastic service and because i learned they make substantial grants to local outdoors/environment efforts. I will definitely make this my primary stop for all things outdoors.

Excellent service but prices arent cheap

This is such a great place for outdoor goods. Sometimes not many vegan options, but generally good quality stuff. Employees are always super helpful and nice.

The service was top notch, friendly and knowledgeable. They took care of me right away and had all my camping supplies so I was ready to go on time. I wish other retail stores were this accommodating. Thanks.

Great service and nice perks (20% off coupon for members).

Great service, friendly and knowledgeable staff. Prices are a touch high, but they have damn near everything under one roof. Nothing in the way of whitewater paddle gear, but that seems to be fading in the community.

Just got all the climbing gear I needed with awesome customer service. Its comforting to have sales help from someone who actually climbs. Best REI in NC hands down

If you need outdoor, camping, or bike gear this is a great place to go. The gear is vetted by staff so its hard to go wrong. The staff have a lot of experience and will help you find thing that will serve you well. My recent purchases: a web belt, Smartwool Socks, a Columbia hat for the sun, bike gloves, and a Mirrycle bike bell. Their reusable shopping bag is one of the best I have seen: sturdy with handles that work as a shoulder strap too.

Good selection and very good staff. They are always friendly and helpful.

Their garage sale is definitely not as big as some of the others in the area (or so it seems to me) The last time I went her was a year ago though, they may have changed it since then. Everyone has always been very friendly and helpful with lots of advice and expertise. I definitely recommend becoming an REI member for their amazing return policy. I tried out a fitbit alta and just did not like it versus the charge hr and they took it back no problem.

REI is always phenomenal. Good selection, the best employees, good return policies.

Great dividends. Until March 11 25% off clearance items.

Horrible insulting customer service. Actually had to lady that was helping us complain about kids is were trying to buy shoes for kids. When never ever go back there.

Its a smaller REI, bit the staff was exceptionally friendly. I sat meditating in a camp chair before buying something, and the employees encouraged me to come back!

Very knowledgeable and professional. Good return policy. We have easily spent hundreds of dollars here.

They had what I wanted.....good thing I found it myself........customer service severely lacking! Cashier said NOTHING to me as she was busy on the phone........took my money though......Didnt feel like Id go back.....but Im sure plenty of people will still go there.

What is not to like about REI? They have good stuff and the prices are fine. That sure can get really busy so if you want some lengthy help/advice about gear go during an off time.

No crowds and GREAT people

Well informed, and friendly, the staff of REI are unlike any other retail establishment.

Cant go wrong here. I love wandering the aisles checking out all the cool camping gadgets.

Always a pleasure to be provided with such genuinely helpful service. Staff seems to really care about their customers and about the merchandise they sell

Great customer support. Everyone is attentive and willing help and explain when I had questions.

Great Staff. Good Quality. Reasonable prices!

A great selection of high quality, reasonably priced, environment-friendly gear, and friendly, knowledgeable, and helpful staff!

If doing any out for activities this is the place to go....everyone is so friendly

The store was clean and well organized. I asked 2 different employees for help with a kayak rack and GPS. They were very knowledgeable and polite.

Great products, prices a bit high except on clearance.

The shoe department people are very helpful.

Always a great place to stop if youre in need of something for the great outdoors. The salespeople are generally knowledgeable and helpful, and the membership fee is worth paying, as it opens up sales and lasts for a lifetime.

Long line of customers and most people taking up the two (2!) cashiers time returning on-line purchases. Why cant the manager be a cashier for a moment to help?

Super friendly, very helpful staff. Highly recommended!

Big store with helpful staff, but no price matching and the prices arent competitive with online retailers. Its certainly a great place to try out and find things, but youll pay ~40% more compared with Amazon.

The Durham REI is my favorite one in the Triangle, really helpful staff.

Always nice staff members to help you find what your are looking for.