Went and looked at Lowes for a trailer hitch, but they were out. Came here and a very nice employee led us right to where they were. Home Depot was fully stocked in all shapes and sizes. Very clean inside. Used self check out, a nice lady helped us and it was fast.

Everything in one place for my home. Got some boards cut at no charge to make a shelf and screws. Exact same replacement florescent bulb and PVC pipe fittings to make my new umbrella pole fit snug in the stand. (Ordered somewhere else). Play sand to fill my stand for added weight. Plants for the bench too!

If your a DYIer you will LOVE THD. You can find the materials and get great advice from the friendly workers. Always providing you with World class customer service.I went in for a job interview, I have previous experience. However the manager told me that they could not work with my schedule and than turned around and suggested a vendor that works in the THD could use my great salesmanship and great customer service.I left saying WOW, signs posted everywhere suggesting they needed help, but yet denied me a position.

Excellent customer service! I had 3 online orders to pick up. Two of them were in the back (large items), and the associate retrieved them and loaded them in my car. Very pleasant and professional staff.

It was a great experience to shopping on this place. Everything was easy to find and the employees were really friendly to help you out with anything.

Just sharing that I had a top-notch customer service experience having black pipe cut and threaded. Over 10 pieces cut and threaded with thread confirmations with a flange as well. Went to HD on a fluke. Will go back more frequently now.

This store is always clean organized and the associates are always willing to help

With the easy location and very knowledgeable and caring associates it makes their pleasure to go in there and find something that I need theres always somebody that is very knowledgeable of what Im looking for and where it is

I needed a new hot water and accessories. The store staff was extremely helpful in showing me what I needed. They also provided assistance with loading items. A very nice shopping experience.

Despite a local mandate, many shoppers here do not wear masks. Employees act sympathetic, but shrug their shoulders and say theres nothing they can do. I will not return to this store until the COVID crisis is past, and I recommend that anyone who wants to stay safe by following good public health practices do the same.

I recently placed an online order for pick-up and notified the store when I got there. I had to wait almost 15 mins before the employee came out with my order. She did not smile or greet me when placing the item in the car. I had to speak to her first. I understand retail and it gets pretty hectic for the employees when customers do not appreciate them. I would still most definitely continue to shop there.

Went to North Pointe Home Depot looking to replace a mower. Im tired of needing to work on my current mower every time I want to cut the grass. Couldnt find help in the mower section ( the whole store was busy and it IS that time of year ). The greeter tried to raise help on the store P.A. system, but when No one showed, he took care of me. I had his name on a wrap of paper that somehow vanished between going in & out of the store, and walking back to the truck. The young woman at the service desk was also quite helpful (Janie *I think*)and made the process easy & smooth. Thank you for the assistance and for doing a good job. The only reason I didnt give 5 stars was the individual handling the mower section never did show up as far as I know. But, it gave me the opportunity to deal with the lady and gentleman who performed better than I expected. Kudos. Please add bonuses to their pay checks, Home Depot. Theyre making you look good.

Wes is amazing help!! He hand cut some crown molding for me to save me from buying a 12 pack I didn’t need. I didn’t even have to ask him. I forever shop at Home Depot just because of him!

I am writing to thank the attention of N. Point Durham Home Depot Store and cashier Briggitte this day 02/18 (6-7 PM). She was an extraordinary professional. She helped us at all times with extreme patience. We removed 2 large boxes (2 cabinets) and she took care of the entire removal process, even staying in the parking lot to help us. Later, as the boxes did not fit in the vehicle, she helped us to rent a truck for transportation to our residence. She was so kind, so patient and respectful in every moment that we felt protected and privileged. Thank you so much Home Depot for having professionals so dedicated to the job.

They have what Im looking for when I need it, customer service is good, with the exception of one individual Ive had encountered twice when checking out in lumber.

Do not care about the long line. The staff just kept fooling around and watching the line getting longer. Cannot believe the work ethnic in this store. Finally a manager showed up to push. But the staff kept doing in their way

Hispanics feel racially discriminated at this store all the time. Even if we have receipts and buy their own “Home Depot Warranty” they refused to honor it. Tried to file a formal complaint with “Sherry” the manager and claims not to have ANY documents to do so.. this is my 3rd time I had to deal with this issue at this store only and We have many stories from the Latino Community that this store always shows a lack of empathy and respect.

Heather in Lawn/Garden called for loading help- she didnt give up or forget me. Then nice young man came out and loaded my trailer with pinestraw- very polite and attentive. Nice experience!March 29, 2021 5:40 pm1700 North Pointe DrDurham, NC

Roland helped me so much today at this location! He is really knowledgeable, patient, personable, and knew exactly where to find everything (aisle and bay) from memory. He walked me through my options, explained what I could do fix the problem, and gave me other recommendations. Thank you, Roland!! You’re the best!

Excellent service, fast check out. Bought a riding mower and was done, loade and gone very fast.

In these challenging times you can count on Home Depot to have helpful informed employees that can direct you to the isle your item is on..and the checkout is perfectly handled. You re in and back to your car quickly and with exactly what you needed. Both are important these days! Thanks! billy shepherd

We went here last night to purchase a gazebo that we have been trying to purchase for a while but kept having issues with availability at other locations. We have even tried to purchase the gazebo in advanced at other locations and when we came to the pickup date, they would tell us they dont have them.So we decided to come to this location because we saw they had some available.We were helped by Marlow, he made such an effort to locate these gazebos that were actually still on the truck. We really just appreciated his effort to actually look into why we werent able to find these gazebos on the floor. So thank you again :)

I ordered something online from Home Depot and was going to pick it up. When I received information that the item was ready for pickup, I parked in one of the spaces designated for pickup then followed instructions on contacting the store.An associate was out with it within five minutes.I will use this method the next time that I know exactly what Im looking for to make pickup easy for me.

Amazon is eating your lunch.. and you deserve it. If your going to be a big box service, act like one, instead of a making us wish we use Amazon.

I asked an associate for a manager to help with some damaged lumber, the associate told me a discount, then told me to pull out all the damaged ones I wanted and told the cashier to tell her to expect me. When I went to the cash register, she asked a manager to sign off on the discount, that manager called another manager. This guy looked at the stack on the cart, said he would discount three and not the rest, he didnt even look through the stack at each one. I explained that I asked for a manager(but I guess he was too busy playing on the forklift to help) so I loaded a cart full of lumber by myself for over an hour, and at the final checkout he gives me a different story than the associate. I also had almost a thousand dollars in other lumber at full price on the cart. I have never had a good experience in this store, I will be sure to drive past it to another from now on.

My ex father in law works at this particular store so it makes extra store for us but in general the staff is what makes the one of the greatest Home Depots in Durham. Everyone is quick to assist or help customer and if not in their expertise, they a find someone quickly to assist. Store is organized, clean, orderly, and always well stocked but if they dont have in they more than willing to get, whether calling another store or shipping it in, you leave a happy customer! Free parking and wheel chair accessible

Staff is helpful and very friendly. I love Home Depot!

Very disappointed. Arrived at 12:40 to pick up order with a 11:50 pick up time. Was told it would be a bit. But It is now 3:09 and still no order and no info. Wasted my Saturday. Why offer a service that you can’t handle. While everyone is just sitting around.It’s 40 pieces of wood how hard can that be

Great quick visit to pick up what I ordered a week earlier than planned.

Oh well My Husband out there spending money again please look for some deal.The TV will be sitting here waiting on you when you get back homeBut Ya he comes home with stuff too hided from me yes Me.peeking around the corner while he is on the phone..Please Some one ask him 3 time Mr.Blackmon Your Wife Said For Some body too Help you with what you needed.the y did ask but he wanted too look for him self..so when he goes too sleep .im going too get his keys.an see what else he got out sided an I will get back with you.

Came in for a tiny T5 screwdriver and the employee we talked to knew exactly where to find it! Also used the Spare Key in 1 Minute machine, which was delightfully easy.

They called the lumber guy for the saw twice and I’m still standing here 20m later. I honestly can’t believe I paid for all my items full price. Seems like the customers are more competent than the workers.

Convenient, and offer free shipping to store if theyre out of stock.

Great prices and selection on outdoor and indoor plants

I like I can get anything I need .but I dont see many sales we need more stuffs in sale🤭☺

Nice place

I was able to get what I needed and speed thru the line. This place is great... lawn and garden need a raise for the expert help and service!!!

Great experience! Team and product exceptional

Local Home Depot, youve seen one and youve seen them all, but these guys have known their stuff and pointed me in the right direction every time. Thats pretty cool, so it should be mentioned. Three-point-five Stars for Home Depot and maybe Five Stars for the employees/location.

Great location nice and neat and organized! I was in and out very fast! As a contractor the speed of getting in and out of Home Depot is appreciated

Found what I needed, although it did take a bit. Shelves well stocked. No wait, and helpful service on the front end.

I love home depot.. This Home Depot is nice and always seems to be stocked well

Checkin the early spring offerings. Purchased 2 blooming floral pots for bday gifts. And lush replacement herbs and my favorite spring edible greens for my container gardens! 😁

Clean...like, surprisingly clean and organized for any store Durham NC that isnt downtown, let alone a home improvement store.Normally, I prefer Lowes because they, as a chain, are generally the cleaner, better lit and more polished of the two, but this particular HD has gotten their act together and are making a very good impression. Their prices are also better than Lowes, and in many cases, Walmart.Please keep up the good work and set an example for other businesses in the area and the other Home Depots to look up to!

Love this store so much because you find help right away if you need it not like other places were employees hide or run from you 😉

Came in needing help for something and this elderly man really said “can’t you see I’m busy find someone else” the nerve of that MF! Definitely need y’all to check on y’all’s employees before I check them.

Beautiful vegetables in larger containers. Its too early for small multi-packs. So, Ill be patient and wait.

Everyone is always very helpful

The staff is very knowledgeable. Whatever is wrong, you bring it to them, and they can find a replacement that fits exactly. If it doesnt work, it is also easy to return.

This is my favorite store to shop for repair and remodeling.

The store is good, staff are helpful and friendly, but I’m noticing a trend with purchasing defective items. Just in the last 6 months or so, I’ve had to make several return trips just to swap out something that’s didn’t work out of the box. I’m assuming, based on the most recent one that motivated me to write this, that returned items are just being put back on the shelf without any inspection/testing.

Its a great place to shop but not for all veterans. They do not honor any other than active military or disabled veterans. Im 71 and have traded with them since they have been in N C. I have tried unsuccessfully for years to get them to honor all veterans. I will have to direct my purchases to Lowes who does honor all of us!!

Layout is good, shelves are stocked orderly. Needed to use a corporate P.O. and neither clerk that came (one of which was a supervisor) had a clue how to enter it into the computer.

I am not usually someone who places reviews online and try to give people and businesses the benefit of the doubt. If I could give a true rating, I would give a zero. I would highly recommend that if you would like a new appliance for your home not to purchase from this store location. I have had to purchase two new appliances for the home I am currently living in durham g the past 3 months. The first appliance it took at least 2 different delivery dates and numerous calls with managers to get the appliance as the delivery truck just didn’t show up or even call after the 1st delivery date was confirmed.It took almost a month to get the appliance due to everything. The second appliance I still do not have 3 delivery dates and more than a month after the appliance was ordered. During the first delivery an essential item was missing. I received unprofessional treatment in my own home. The second delivery someone came out to deliver and stated there was an issue and they wouldn’t be able to install. The third delivery was supposed to happen yesterday. I received no call and nobody at my door on delivery day. The delivery people stated that they tried to call because they didn’t have an apartment number. I never received a call and they have delivered the same appliance to my place 2 other times in the past month so surely they can call their people and verify my apartment number. I have spent hours on the phone with the delivery company this location uses and with Home Depot managers themselves. None of the managers have taken responsibility for their lack of communication and poor customer service. I still do not have my appliance. There is still no delivery or installation scheduled. And they still have not been able to clarify truly what the reasons are that the appliance my not be able to be installed and what might need to be fixed in my home in order to do so. We would be more than happy to take care of the issues if we knew what they were. The person with the delivery services that called to verify installation services verified that the things that have happened in my home during the first delivery were not according to their protocols and processes and yet nobody will take responsibility or communicate with one another. I would not recommend utilizing this franchise location’s services at this time for any large purchases or deliveries.

Customer friendly service with the stock of plants needed to put in my garden.😉

Good customer service and a great selection of products

The employees that can help you in the floor are few and far in between ... and seem to be mostly male, while the cashiers are all female. Not a place I’d return to quickly.

I ordered this dryer on August 11th, it was delivered on August 20th, but not installed because I did not have the stacking kit. I was not aware that I had to order it separately. Home Depot agreed to refund the install and removal fees, but that’s it. The website indicated that the stacking kit was in stock at the local store, but when we went to get it, we were told that it is not kept in stock. The manager said we had to order it online ourselves, but eventually agreed to order it for us and and waive the shipping fees. The delivery date was supposed to be today, September 8th. However, we were not given a time. We received a voicemail at 7:49 am from someone saying that they came to deliver it and no one was home to sign for it, so they left and we now need to reschedule. We were home, no one knocked on the door or rang the doorbell. I was outside at 7:45 am, and did not see anyone parked in the driveway or nearby. We called customer service and were told that deliveries dont even start until 8:00 am, but gave no explanation for the first contact coming AFTER the delivery driver already left, or why the driver did not knock or ring the doorbell. The new delivery date is not for another 2 weeks. I cant tell you if I like the dryer or not because I have still not been able to use it. I havent been able to do laundry for weeks, and Home Depot does not seem to care at all about the ongoing issues. I am very disappointed. I expected much more from Home Depot.

!!!THIS STORE DOES NOT HONOR THEIR ADVERTISED SPECIALS!!!I gave this 3 STARS due to my very pleasant experience with CHARITY who was an absolute professional, otherwise this store would get 1 star..I went to Home Depot for something else and happen to see the POSTED ADVERTISED KITCHEN SUITE package of 4 appliances for $1,998. The ad expired the day before HOWEVER CHARITY did an inquiry and found that the ADVERTISED package had been extended thru 5/13/2020. The only variable was the dishwasher and CHARITY found a comparable one that was an upgrade cheaper than the one in the package. She refereed me to MEL and gave MEL a great reference. I returned the next day and had a HORRIBLE experience. Not only did MEL take a phone call after being told I was waiting for her, she had me waiting another 15 mins. I advised MEL of my discussion with CHARITY and referred MEL to the ADVERTISED KITCHEN SUITE package that was STILL POSTED..MEL snatched the signage from the refrigerator, and said this is expired. AGAIN, I reiterated that the special had been extended thru 5/13/2020 MEL was very argumentative. Another associate (JTE79EW) attempted to assist. She and MEL looked each appliance up n the system and add them to the virtual cart. The cost was $2,4 31.. I informed them that price was NOT the ADVERTISED KITCHEN SUITE package for $1,998. JTE79W said she spoke with her department supervisor and they would honor the DISCOUNT...Well that didnt happen. During the entire breakdown and preparation of the sale, JTE79W was condescending, snippy, and acted as if SHE was doing me a favor. The TOTAL COST came to $2,854. When I questioned her about the figures and stated with the $1,998 ADVERTISED KITCHEN SUITE package my calculations came to $2,631. JTE79W spazzed, telling me THATS NOT YOU ASKED FOR !!! You showed us the appliances you and CHARITY selected and thats what I gave you. JTE79W rambled on and when she was done chastising me she ended it with WE CAN ONLY GIVE SO MANY DISCOUNTS I told her I asked that HOME DEPOT honor that $1,998 ADVERTISED KITCHEN SUITE package and that SHE WAS NOT DOING ME FAVOR...A favor would be getting those appliances for FREE...HONORING the ADVERTISED KITCHEN SUITE package IS BUSINESS. SIDE NOTE: EVEN IF THE ADVERTISED SPECIAL IS EXPIRED, MOST STORES HONOR THE SALE BECAUSE IT WAS STILL POSTED...I posted the ADVERTISEMENT Home Depot DIDNT honor This experience was very disturbing.. I left. I went to their competitor and got a better deal on a Samsung Kitchen Suite...I will never chose Home Depot again. S/O THANKS NANCY!!! youre uncooperative disposition and lack of loyalty to a Home Depot patron afforded me the opportunity to shop elsewhere, whereby getting a better dealUPDATE- My Stainless Steel kitchen suite from the competitor arrived and I love it!

Always spend too much money but right now you can get great deals on everything. They have bins full of special buys for the holidays which make great stocking stuffers or secret Santa. Theres something for everyone on you list.

Just not enough staff or self checkout reg.

Very nice store, very large with plenty of stock.

This particular visit was to check the in-store availability of an item I saw online. The staff was extremely friendly and helpful in ordering it for me.

The store had everything that I needed. One of the items was 40% off. Store Associate assisted me at self check out. Very nice. Additionally, I was greeted by other Associates as I browsed the store. That was refreshing.

Love this store! Shop here quite a bit! Very friendly service!

Very nice Home Depot. Organized with friendly employees

Good customer service.

I go into the store to ask about a mini split hvac system ($749)on the Home Depot website. I wanted to know how much it was to have it installed. They said they would send someone out for a quote. The company that came out didnt sell that split unit but sold much higher end unit starting at $4000. Hope depot should have told us this and not waste our time or the hvacs companies time

Home Depot is my go to spot. Never disappointed staff is always helpful .

They do not care about small business owners very reluctant to help you

Always a great selection.

Its literally 50/50 on whether you will get someone who cares about their job here. When you do get someone who cares its wonderful though.

If you decide to go to Home Depot based on what they say online, make sure you call first. They didnt have the items they said they carried online. I am not sure how quickly their system refreshes on their supplies. The wait to find someone to help you is sort of awful. When you find someone to actually help you, theyre nice. I want to say 4/5 of the people who helped me was friendly. But I was afraid of the other and felt like I was wasting his time.... plus is that they can cut wood for you in the lumber section!!

Post online said they had product in stock no and no one wanted to help asked for it lady reply was she had to answer the phone and then sat down.

Great selection and customer service. Hop on down you wont regret it.

Has what i need when lowes doesnt.

The managers and cashiers are the worst kind of filth, nothing is done properly, and I feel like Im going to be a warehouse safety statistic every time I go here. The patrons are no better.

Nice store. Had what we needed.

Went for a appointment with Marcia who never showed up to work that day. No one communicated to me that Marcia wouldn’t be available today and I had driven from work for this appointment. Waste of time and based on other reviews, sounds like I’m saving time and headaches.

Tried to do curbside pickup, something that has now been around for 8 months, never got a response. After 20+ minutes went inside to wait in line for pickup, defeating the point of curbside. The employees were friendly and I am sure are doing their best, but not even communicating a wait time is frustrating for this customer.

Busy, but was still able to get in and out quick

Didnt have much in stock this day. I did get my potting soil. There was plenty of that.

Very helpful paint and returns departments.

Great staff easy in and out. Love this particular store.

All of the staff are always helpful and professional. We always find what we need and never have to wonder or worry if there will be anyone around to help.

Didnt have what I wanted.

I wish they would label their tool sections better. I had to look at the packaging in the drill bit isle before I could tell what section of bits I was looking at. Concrete in the back, metal midway down, but not signage or labeling to let you know that.

While my experience with ordering appliances online hasnt been the best both Mel and Jennifer have made this process less stressful by a million. They are knowledgeable and stand up for their customers when it comes down to the customer service we received from the main appliance companies/ third parties. I will definitely be back to this Home Deport because of them. Thank yall so much!

Home Depot gets all money!! My favorite place to shop.

Slow customer service. 2 people standing at the desk while the phone rang endlessly, one never even acknowledged the customers standing there.

Avoid using curbside pickup at the store. I’ve been sitting here for almost an hour and they still haven’t brought me my items. Absolutely ridiculous.

Good selection, nice employees easy to get what you need and get out.

Very helpful workers. Saved money!!!😊

Ive been a customer for a long time and I just want to say thank you to all the great staff for serving the public during the pandemic. Great job!

Wasted energy walking in here. Dont trust the website for items shown at store. Too much walking to find something that really isnt there......

Fast and efficient

Didnt have the chamomile I NEEDED

Great Customer service

I am a professional painter and decorator. When I want to make a change for myself or a client in their home office etc ... I always go to Home Depot. the quality of materials prices and customer service is the best. I always find what I need to do my job and my clients are satisfied. Cheer up visit Home Depot

Pine straw was wet. Very difficult to spread wet pine straw.