Bought a wireless printer for a great sale price. Found it online as in stock. Busy clerk promised to find someone to help after hooking up a monitor. He never did and I saw him helping someone else after I found the printer on my own. Seems to me the monitor could have waited or he could have told me which aisle had the printers as he worked. But maybe Im just picky about excellent service.

These guys were very helpful and knowledgeable about the items that I needed to purchase. And I was very impressed with how Well they took care of me on some items that were difficult to find the prices.

The old Best Buy is gone. Ordered a treadmill - driver called said he’d be here in an hour. Called me an hour later and said he couldn’t deliver tread mills, that his truck wasn’t big enough, and that I, not him, needed to contact Best Buy to resolve the issue. Spent 2 hours of my life I will never recapture on the phone being bounced from incompetent phone rep to incompetent phone rep. Finally sent to Virginia-based upper level customer service who said the Geek Squad North Carolina regional manager was involved and I’d get a call back. No call - ever - just an email saying my delivery was schedule for three weeks later. So all in all the treadmill *might* be delivered 5 weeks after ordering. Maybe. We will see. Oh - and bought a large TV - that showed up today and the Geek Squad guys had to take it back bc someone at the Best Buy warehouse ran a forklift into it. Of course even with all this no one calls. No one offers any kind of apology or “thank for your patience” or God forbid a gift card.

Nice and clean, the staff are ver nice, but it too expensive

This is best buys great packaging for online orders..That take forever to receive.

Always the best in electronics, the attention is very fast, they advise you and consequently it saves me time

Ive had several great experiences at the Durham location. 3 months ago, I bought the GoPro Hero8 to record baseball games and the sales rep was super helpful and helped with my decision on what model to get, etc. As you all know, thats the primary reason you actually go into a store - or else we would make the purchase online with Amazon or something. My experience today was the worst retail experience ever. I went to the store to purchase a radar detector and after locating them in the store, they were locked up. I asked a gentleman at the front door for assistance and he stated that it might be a few minutes before someone would meet me back in that area of the store. I proceeded to stand near radar detectors for 15-20 minutes waiting patiently for a sales rep that never showed. I walked back up front and asked the guy for assistance again - response was that we are short staffed (only 10 people in the store) and that if I wanted to wait that I could. I decided to leave and purchase the item elsewhere. While in the parking lot, I tried to call the store and received a message that they were not accepting calls and finally reached an operator who took my complaint and stated that management would follow up within 24 hours. Its to be determined if they follow up but what a poor experience and big retail stores wonder why Amazon is growing by leaps and bounds year over year. Poor customer service doesnt support repeat buyers!

Honestly, thee absolute worst Best Buy store that I’ve ever had to deal with. They will reduce your refund amount for an arbitrary reason like “software” (even if the software bundled with your purchase was free). I had to call numerous people in order to get my full refund. Do yourself a favor and go to another Best Buy in your area. Do not ever go here for any of your needs.

Purchased a new Smart TV for my den. A young man helped with the selection, but was kind of lack luster an not enthusiastic. He never offered me a chance to purchase an extended warranty. I reminded him that he did not make that offer as he and the security guard were putting the TV in my car. He said I could go online and still purchase it.

Low stock on many items, but staff are friendly and helpful. Good in a pinch for fulfilling quick technology needs.

The team there is friendly, efficient, and knowledgeable. No standing around waiting for the miracle of good customer service. Pop in and have a positive experience.

I ordered a TV for curbside pick up and the employees refused to help me get it in my car. They looked at my car and said that’s not gonna fit. Didn’t even try to put it in. I have fit many TVs in my car, some bigger. I knew it would fit but they didn’t listen and left me with a huge box to deal with on my own. it was extremely awkward for me to handle by myself as the box was bigger than my arms can spread. After asking multiple times for help and being refused I waited for a customer to walk out of the store so I could ask them for help. Once I had an extra set of hands we got it in my car with no problem. Never again will I be dealing with Best Buy. I was originally going to order it to be delivered to my home but they do not ship UPS or FedEx they require you to be home for the delivery and I cannot do that with my work schedule so that already made picking it up even more frustrating.

Great customer service... Just moved and couldnt find receipt from move. They allowed me to do the exchange.. Ill continue to use their store from now on knowing they care about the customer still.

Sales Associates were friendly, courteous, and helpful. Greeted at the door and assisted upon entry.

I should probably rate this 5 🌟, but in actuality its okay is the exact two words I would use.The store looked super picked over, and looked like a TV warehouse. Very few markdowns, but also very few products in general.The post-covid retail atmosphere has definitely changed. I cant rave enough about how NICE it is to go in to a Best Buy, and not get incessantly swarmed with some blue shirt person seeing if you need anything... I was able to peruse for my entire visit in peace. (for this reason I feel like I should rate higher) In all honesty, theyre so short on personnel that NOONE was free to check on me. The 📱 counter had the same customers at both stations the entire time.Hopefully this helps ☺ ✌️

I like this store because I can see all varieties they have for everything only I will like have a coupons 😁😁😄😃❤👍😘

Pick-up service was a breeze. The young lady that assisted us was polite and helpful.

This review is specific to the geek squad at this location regarding an Apple product. Full disclosure apple AND the geek squad have failed miserably. Be warned despite Apple saying you can replace your Apple product under warranty -according to the geek I worked with (after waiting 30 minutes in line despite having an appointment) they mail it off which obviously isn’t a solution leaving customers without a device. Apple continues to maintain the geek squad was in the wrong but to be honest I’m so frustrated at both of them for wasting my entire afternoon and still not resolving the issue I don’t really care and I’ll just leave reviews about this experience on both companies.( also, why bother having appointments if you just go in line order anyways?)Two thumbs down

Great customer service great selection great prices

I thought you could purchase music CDs at best buy, but apparently they no longer carry them due to music downloads. So disappointing 😞 However the store was clean and the staff was friendly!

Lighting is depressing, display and security cases pretty grubby. Greeter was very friendly and customer service over the phone was great though.

The gentleman in the Appliance section last name Faison was extremely helpful and genuine! Please do your best to keep him.

Just walked in to browse.. they have a good variety of stuff.. kind of scarce in the home department. Friendly staff.

Ordered a laptop that will arrive in a few days. Went to the store for some hands-on time. While they didnt have my model the stuff was very familiar with it nd set my mind at ease about the order. Even saying when it arrives they would be happy to go over some things quickly. Great service

Clean, stocked and great customer service. But most best buys seems to be too low in lighting.

My wife and I didnt purchase anything we just liked at some televisions. Best Buy like alot of other retail stores did appear to be short handed.

Fast service I was in and out, but did not have much inventory store looked half empty

Great experience as always! Knowledgeable and very nice employees.

Great food and service. Melanie was quick and courteous.

Went in to purchase a 70 - 80 high end tv. No help no support. Asked the front if there was anybody working in the TV department and they just brushed me off and said theres nobody available.Guess Ill just be buying from Amazon. Horrible service horrible customers support. Dont even bother.It also didnt help that their TV section looked like a war zone from a post-apocalyptic movie with nothing functional or hooked up.

Chris Mclamb is amazing! So kind and helpful diagnosing my phone problems. Lots of other people I have dealt with today at Verizon, etc were not so understanding. I appreciate it!

Amazing customer service and products. Bought an open box TV and to date it works perfectly. Would highly recommend

The young man who helped me was fantastic.

The sales guys near the gaming desktops section at this location really know their stuff! Even without the incentive of a potential sale they asked questions to figure out exactly what I needed and how best to go about getting it. Awesome crew here!

I do not recommend anyone to go there to the geek squad with those young fellows who downloaded my information from one phone to the other and it would not allow me to use the phone through my car which was brand new and I had only had it 2 days. The dealership said it was the phone but he insisted that it wasnt I finally left when he got another phone at another store and it worked perfectly. He was acting as though I was trying to get something free which made me very uncomfortable

Felix was really amazing helping us. We had a difficult tech issue and he worked endlessly to make sure our issue got solved. Very determined, good service, and hard working!

My experience was not unlike the previous poster. Was in the store at a slow time (4:30 Wed afternoon) looking at Apple products. For about 15 minutes. No one came & asked if I needed help or advice the whole time. Not much effort with customer service here. This place seems to be ok if you know what you want and can compare prices. Otherwise, I’d look elsewhere.

An all around pleasant shopping experience. All my questions were answered.

Electronics recycling quite easy at customer service desk here

Not very good at communicating. The phone center the employees just stand around on their phones and do not really help the customers.

It is different yet it meets my needs. They still have great customer service!

Received help from an employee the moment I walked in the door. Great customer service!

The staff here are on top of their jobs! Efficiency and speed seem to be their values at this location. I spent no more than 15 minutes in the store making my selections, getting help, and checking out. Great job guys!

First time in a Best Buy in quite a few years. Service was great, but product selection and price were less than stellar.

Best Buy is worn out, and outdated. It is in desperate need of an update and seems to reflect the companys opinion of the area.

I like purchasing online and picking up in the store. Generally I can quickly walk in the store and service is prompt.

Inventory management is not the best. Went to 2 different stores for printer toner both said they had 3 of and neither has any. Advice: call ahead and make them physically verify they had what the site says they do.

Cracked my iPhone screen and they were able to help me out. Very knowledgeable about what they’re doing and they don’t try to sell you on anything extra than what you’re there for. I think that Best Buy overall has higher prices than what I am looking to spend.

B- | Attentive staff and great product selection. I throughoutly enjoyed the product lines.

Associates were really helpful as always.

Paying my bill took a while. Not enough help in store. The two that was helping other clients was very patience with them. Finally the third who was engaged in another Customers came over to help me. This was over 15 of time just to pay a bill.

Not much product. They appear to be going out of business.

Went to purchase samsung galaxy watch 3 in 45 mm mystic black. The 2 samsung dressed associates didnt even want to speak to me or assist me. A young lady assisted me and it was an amazing experience. She realized I wasnt being assisted and was able to help me out. I would work with her again. In and out in 15 mins and spent a pretty penny for a freakin watch already knew what I wanted just needed someone to get it for me. Sounds like the perfect customer if you ask me.

I’ve been to better stores. Stopped by the Apple area to look at watch bands and was disappointed by the meager selection they had. Racks were pretty bare. A few boxes were opened and looked like people had gone through them. They did have the coax cable I was looking for. And the sales man was nice and helpful. Will probably look for a different store next time.

The customer service is great at this location. Unfortunately this is not as nice of a store as some of the others in the region. Particularly the store in Cary.

A Electronic Persons dream with all the Drones, Tvs, and Computer parts they have

Super friendly employees but really badly stocked - Im blaming that on covid though.

Always a good time at Best buy great service people

Some great staff some really bad. Like the Indian guy with the eye glasses in electronics who only wants to sell you and show you out. He doesnt let the geeks show you how to use the mechandise

Im very disappointed with bestbuy on tvs from there ive already bought 2 tvs from there i will not be coming to get another one $$$$$ from there.i bought a 3rd tv from there.due its the same thing.although your laptops are pretty good.just not the tv.

I don’t know if it’s a sign of these crazy times, but this store is very understaffed and customer service is not what it is was.It took several tries to get thru on the phone and when I questioned them I got some very misleading info on the cost of a new phone. Over the phone I was promised they had plenty of my phones in stock. It took me a long wait to find out they had no phones available.

Went in to buy a universal charger for my laptop. Was $65. Great service but walked across the parking lot to Walmart where I got universal charger for $19.99. returned the first one!

I have been a Best Buy customer for years and drove 26 miles to buy something that they only had at the new hope commons location. I got to the store at 6:58, they closed at 7pm. They refused to let me in even though I knew exactly what I had come to get and the time wasn’t cheap, it was $150. They could have offered to grab it for me but they told me they were closed even though it was not yet 7pm. I am extremely disappointed by this, the store is only open 8 hours during the day, you would think they would not have to close early. This is poor customer service, if it was after they closed I would understand, but I was here before they were scheduled to close.

Wow what a great experience. I bought alot of equipment for WFH but I had to return and exchange all of it. It was also about 30 mins from closing so I wasnt sure if I could get it all done in time. In the end I was in and out in 15 mins as the helpful sales associate walked me to all of the items that I needed. From there customer service was super friendly and fast 🙂

Lots of interesting merchandise, but Im too 20th century to know what I need, and not one employee asked if they could help me while I wandered around looking at stuff for ten minutes. So I left. Meh.

Id recommend the South Point store if you want a general manager who acts professionally.

The staff is extremely knowledgeable in anything electronic. I strongly advise folks to consider their total tech home service. It helps us all the time.

Never can find what im looking for cause its out of stock.

Advertised Samsung cell phone with 256 memory for the same price as 128 model. 256 not available, not even online as a backorder. I guess its easy to make it look like a great sale when you arent planning to deliver on it.

Never have anything in stock I actually need.

Very nice place, very clean, tidy and good customer service, go once, again and again.

Very nice store. Customer service could br improved when it comes to checking out. Had a lot of floor support and only 1 person on the register.

All the employees are very helpful and knowledgeable. They pointed me in the right direction as soon as I entered the store then another employee asked if I needed help. It was great experience shopping for Christmas presents. :)

Best buys geek squad sent us somewhere else to have my sons Xbox one looked at, correct me if Im wrong but isnt that what the Geek Squad is for?

Frank J. helped me through the process of checking out and price matching. I am grateful for how considerate and patient he was with my time and the difficulty of my transaction. He took time to understand exactly what I needed. I vote Frank J. for manager. Give the man a raise immediately.

Curbside is great as always.

Good, find everything I wanted except the xbox series x

Arrived for a curbside delivery and was headed back home five minutes later. Fast and courteous service

Called 7 times in 3 days no one ever answers the phone all done buying anything from Best Buy I think they need a new manager!!!!! At least in this location

Was sold what they claimed to be an unlocked phone yet when I went to activate it with my carrier I was informed that the phone was actually locked.

Great, the person New what needed to be done, She is GREAT.

Found what I needed fast enough. Friendly staff. No problems.

Great store! Associates are pleasant & knowledgeable, its always a good experience coming here.

I was so impressed by the excellent service that I received from Timara when I purchased an iPhone, who was working with the AT&T carrier. She was knowledgeable and patient, explained everything clearly and professionally. The service at Best Buy buying this iPhone was far superior to the service that I received at the local Apple store!

Didnt have the camera I needed.

As always exceptional service and great attitudes by all employees

Love shopping for electronics at best buy. Lots of choices to pick from, mostly I find what I need whenever I visit, if not, I always find it at bestbuy.com.

Nice and easy navigation. Great staff and always willing to make your visit Great. I will return, Thank You.

They are taking strict Covid precautions, helpful if you call before you visit the store.

Very good service

Ordered 2 items that should be ready in 1 hour and got an email saying one was ready and the other was still pending. I called two hours later to find out if there was an issue and the store said maybe its not in stock, I dont really know, youll have to show up and see what they tell you.I said I am happy to go to a different location if its a stock issue and still the answer was no way to know until you get here. You guys need to get your system in better shape. Youre so worried about Covid-19 that you shut down your stores but then you tell your customers to drive around to multiple locations...... not super logical....

I visited this Best Buy earlier this week and had an amazing experience. My boyfriend and I were interested in getting new phones. I am mainly writing this review because of the incredible customer service that we received from Timara. She was the only one working in this department because they were short staffed, but she did a flawless job assisting all customers while still checking back with our phone transfer process. She made sure to keep customers informed about what was going on in each process of their transaction or phone activation and no one was left unattended. She maintained a positive, friendly attitude and did not lose her calm although she was busy. She is definitely a hardworking and valuable asset to Best Buy and we hope to see her the next time we are there! Thank you Timara!!

They dont have enough sales ! Just on holidays and they need more...

Best Buy used to be kind of an exhilarating place to go when looking for a consumer electronics. But since covid-19 and all the precautions that have come along, its now kind of boring and non-inspiring I find myself spending less if nothing. Like today, I went in found nothing of interest and left without spending a dime.

Prices are actually competitive, and there are humans there you can talk to if you have a problem. A nice alternative to Amazon.

Great deals and price matching to their website

Great experience! Timara displayed so much patience during this hectic holiday season combined with Covid 19 restrictions! She was so helpful and assisted my husband and self with the navigation of purchasing new iPhone as gifts. True example of customer service at its best!

Our refrigerator door fell off and couldnt be repaired. I went to BestBuy and found the perfect replacement. An employee came.up immediately and helped me finish the purchase. I gave this place a 5-star rating.

Fast easy and the staff is pretty helpful.

Really nice employees. Lots of TVs in stock..