Great experience at Downey Nissan. This dealership employs a team of true all stars with a lets do whatever it takes to get you what you want. I asked for the lowest interest loan I could get, I want blessed with an amazing option. I asked for the most luxurious model of the class of vehicle I wanted, it was granted. I wanted top dollar for my trade in, and thats what I got. Cesar (sales team specialist) worked his magic and delivered everything I wanted. I appreciate his professionalism and attention to detail. Also, Damion in finance, this guy has a killer personality. Great guy with an act for making one feel like family. This location is also very clean, something I was surprised to see. Very modern and futuristic design with plenty of parking. I highly recommend this dealership. Thank you for the new vehicle Downey Nissan.

I bought my first car at Downey Nissan in 2013 and 2021 I went back to buy a new one. I wouldnt go anywhere else. I have always tooken my car to get serviced their and I love the great customer service. I love how clean and maintained that dealership is. Which is why I decided to go back for my new purchase.Stephanie and Jose were very helpful in helping me find the perfect car with payments that first right in my budget. I am a very happy customer 😊

I was in a time crunch and wasn’t aware how long my service would take. Issac was so helpful and gave me a time frame that was reasonable given the customers ahead of me. I was surprised when he called me and told me my car was ready which was earlier than expected. I was very grateful and really liked his professionalism.

Great service place, very friendly and courteous. Ask for Herby if youre getting service done hell hook you up

The advisor tried to charge me an extra $25 and lied about his reasoning behind the extra charge. He said prices were increased the week prior however, I made my appointment 2 days before the day of service and was told a different price for the service I went in for. It took 2 hours for the oil on my car to be heaved because the dealership decided to have their Halloween celebration in the lobby with all employees. The unprofessionalism of this dealership is unbelievable and disgusting. I will not be returning here nor will I recommend anyone to a dealership that tried to steal money.

Great service! My son was looking for a used car, they were able to find the best deal and they ended up giving him a brand New Car! 2021 Nissan Sentra! Thank you to Juan the sales man, the manager Rodolfo and Joon! Great Team work!

The customer service was awesome. If your looking for a car head to downy Nissan. See JJ

I got my first car at this dealership and the experience was all in all a great one. I thought I would be overwhelmed, but my father and I were assisted by Austin who was an helpful informant and a positive influence. He is proactive and efficient when it comes to knowledge about cars and assistance. It’s definitely worth coming here to get your car and ensure a comfortable experience.

We purchased a vehicle last year. When in financing they provided us a better rate but only if we purchased the extended warranty and gap coverage. A month ago we priced both of these and were able to save thousands of dollars elsewhere so we called the dealership and requested to cancel the ones purchased from them. They have not been helpful at all and have given us nothing but the run around to the point that we had to call Corporate Nissan and open a case to cancel directly with them. I am still waiting g for call backs and reply from Downey Nissan. If they arent selling you something they dont care to deal with you. Beware!

SHOUT OUT TO JASON, who made it happen for me and my family…… came in here wanting to get the car that best suited our family and pocket and he made it happen for us … found best and affordable deals for us ….. give him a 10/10 friendly, outgoing and extreme helpful…. Thank you Jason … when you come out to Downey Nissan ask for JASON, you won’t be disappointed !!!!

Terrible service. Made an appt for 7:15am on Monday and got my car a on Wednesday at 5:30pm. My car was taken to get 1 small thing done, replace a portion of the grill. I took them 3 days to complete the job and they did not provide a rental. Keep in mind this is a new car 2021 that was purchased in July of this year, 2021. I never met my advisor, the only reason I even spoke with him over the phone was because I called in to get a status (since they never called to give me one) and they still said my car might not be ready that day that it would probably take another day. By some miracle, a few hours after my call, I received a text with a video of the service getting done on my car. I then replied to the text asking if I can pick up my car and only then did I get a call from my advisor letting me know my car was ready. Downey Nissan might be #1 in sales but in the service area they need serious help.

Customer service was great!Jason De La Torre was able to schedule me in for an appointment the following day after speaking with him. He made the process quick & easy as well as answered all of my questions and doubts.Signing all the paperwork was pretty smooth. Overall, it was a great visit.

My guys, Yoni & Charlie in the service department are the best in the business. Really, the entire service department is unparalleled at Downey Nissan. I’ve been happily coming here for 13 years now and my Spec-V still looks new because of them.They treat you like family, greeting you like the favorite cousin at the family reunion that they haven’t seen in years. This dealership deserve all the accolades coming their way

Briana Reed set up my appointment with no issues. Andres Padilla met met at my appointed time. He was EXCELLENT. Answer all my questions, stated what they will be doing with my car and just how long it would take. While waiting I was sent an text video showing me what service they where performing on my car (Perfect). When completed with serving my car I had to ask, WHAT HAPPEN WITH THIS COMPANY? I was in shock of all the EXCELLENT service I was receiving. I will be taking my car back to Downey Nissan with confidence they will do an EXCELLENT job on my car. Thank You Downey Nissan.

I was calling at 930 I’m the morning to ask for floor mat for the car.. the Recptionist lady who took the call was very nice. Told her I needed to get transferred to parts and so she did and I just clicked again to transfer to parts; some guy answered nice in the beginning and asked him how much they were and he he checked and I told him oh ok let me talk it over with my bf and he seemed bother he said if you want it u can come to the to the dealer cause you have to prepay it but he sounded very rude after and just hanged up

With the help of Jason DeLa Torre my husband bought me a new 2021 Nissan Versa on July 2, 2021. We were were looking for a Gun Metal color and Jason made it possible for us to get that specific color the same day we came in. We traded in my 2009 Nissan Sentra which had low mileage. Jason helped this transaction to be easy without all the complications we have had in the past with other car dealers. Thank you Jason De La Torre, we our so happy with our brand new car!

The part that I never enjoy is when customer service comes up to you who wants to help you only to pressure you. However, what I enjoyed about this place and especially when you are waiting for service, is that they have a waiting area where you feel like home for some reason. They have chairs where you can sit even in your own privacy if you wanted to and treats like coffee, soda machines or snack machines and even free desserts that you can help yourself to. By the way, as I was being approached about being helped, I decided to choose my own person or customer service only because he didnt seem like he was pressuring and he was minding his own business. I was helped! It was a peaceful shopping day. What car dealership will you go into an experienced pesty customer service? But I was at peace. That place is clean.

Downey is a great car dealer to come to! Jason De La Torre was an excellent person to deal with, although he is in internet sales,he gave me the correct t information and made sure I kept the dealing asked for! Come to Downey you wont regret it!

Thank you Armando for helping me out,with my key,I appreciated,everybody here very attentive .

I, came twice to this dealer looking to buy a toyota CHR. Jesus approach was very courteous from the shake hand till i left, because could not reach deal. Went back two weeks later and jesus was my salesman. He dis everything as a sales person to get the deal done. Even though he was not the manager but his effort and willingness to see the customer happy is a plus, you dont see that often. If you looking for a good treatment go see Jesus..

Took my fathers vehicle to get a routine oil change Julio assisted me he walked me through the process of Service with great detail as well he walked me over to waiting area that had snacks for me waiting ☺️ I wouldn’t mind taking my dad’s vehicle again

My check engine light was on, I was able to make an appointment for the next morning. I was greeted at the appointment area and taken in. Chris Deleon answered all my questions and was very informative. I was able to get my car fixed and returned the same day. Chris also made sure to return my hydroflask that I accidentally left at his desk. Great service.

Please stay away. Very very horrible service. I feel so neglected with my sales person and can’t even talk about her supervisor. The front desk couldn’t help me at all as well. Unfortunately I purchased and signed a contact for a vehicle with them. It has been about 5 days and the still have not provided any information nor the vehicle to me. What really upsets me is that I do get any updates on where we stand. I have to keep calling to see what’s going on. They messed up the paperwork but did not notice until after we were done signing all the work which took about 2 hours. I gave them a deposit and signed away my vehicle. Therefore I still do not have a car. I requested to cancel everything and get my car and money back and they also do not allow me to do that. I have no updates and feel so neglected by this company. I do NOT recommend this dealership. Every time I call I get placed on hold and then hung up. Please do not waist your time and money with the dealership.

My experience at Downey Nissan is was amazing I never thought that I was going to get a SUV new, but Cesar paniagua help me to get a amazing very good customer service very helpful and kind, Im really appreciate hes help, I recommend him I got a free oil change, I really appreciate him thank you so much if you looking for a car or SUV go to Downey Nissan and look for Cesar paniagua he will help you . Im so happy with my new SUV .

Just wanted to note how easy going, direct and informative Issac is. Honestly, I seen how much effort he put into explaining my service and I also seen how he interacts with other customers who may jump in to ask questions. Issac does his work well and it’s definitely noticeable. Thank you for your very welcoming tone (very familiar family tone) and expertise!

Great experience. Austin was very helpful and friendly. Him and his manager did everything they could to help me. I really appreciate everything they have done for me.

I purchased some parts for my fathers 2004 Nissan Sentra, and I saw a sun shield I thought would fit my pick up truck. I bought It and walked out the dealership door got on my puck up and tried the sun shield it was too big for the front windshield. I had all of the packaging intact. Walked back inside and asked for a credit on the item I bought receipt on hand not even 20 minutes after I bought it. The boy at the counter refused to give me credit for it. Lousy service on a $30.00 Item these people would rather loose a customer than do the right thing. I will never shop there again

Its clean and the service is good.The waiting area is nice and you can have complimentary coffee or hot chocolate.

I recently bought a rogue and the salesman was good but the problem I had was that Downey Nissan did a hard credit check on me even though I came in with a check issued from my bank for the whole cost. I felt that it was unnecessary to do that and I was upset about it.

Over all service from the advisor was great, but after the oil change my car is not running right Im sorry to say.

I didnt want to even rate it 1 ⭐... First of all dont judge a book by its cover. Treated horribly. Terrible customer service.. everything the Nissan promise was not made .. would personally not recommend buying a car here. Too much time waiting for trained sales associates. Dont ask the guys in the auto part for a mask, bc they wont give you one. Just all around horrible experience

Recently purchased a car at Downey Nissan, Thank you so much to our sales rep Jason De La Torre for helping us out! He went above & beyond & made our experience the best! My family & I really appreciated his help & hard work!Thank you so much Jason!!

GREAT SERVICE, NICE EMPLOYEES, LIKE THE FACT THAT THE MECHANICS SHOWED ME WHAT WAS WRONG WITH ARE NISSAN, are car will not go to any other places, but Nissan dealer ship in Downey, thanks for your honesty and caring, sincerely THE Montoya Family.

Was my first time there and was well taken care of. The employees made sure I knew what was going on and made sure I was comfortable during my wait.

Ricky Avelar was extremely helpful. He assured me from the beginning that I would not find a better deal than what he would offer and he was right. He really knows how to provide an excellent customer experience. I am extremely satisfied with my Nissan Leaf & I will definitely recommend Ricky Avelar and Downey Nissan.

Maury was very helpful and kind from the moment i hopped out my car. Great service!

Excellent customer service ! Thank you Joss Jason, and overall Stephanie F.

Sales person Ricky was amazing and courteous. Very smooth experience

My recent experience was excellent. Ramon provided phenomenal customer service and made sure I had a ride home with the shuttle meanwhile my car was getting the maintenance it needed.

In May 2021 I purchased a brand new Nissan NV 2500, what a mistake! I purchased the vehicle new from Downey Nissan in California. The dealership was atrocious, I went to the dealership and later made an offer that was accepted via text. When I got to the dealership it was a whole nother story, they tried to force backup Nissan funding on me when I was financing and pre-approved through my credit union and only needed a purchase order. They insisted on financial information and then tied to charge a different price if I financed through a third-party rather than Nissan financing. They concealed the uplift promotion from Nissan Corp. And said they only offer that to a Selected Few. What should have taken half an hour on my second visit ended up taking hours! They were relentless on the Nissan financing! Horrible experience! I wish the story ended there but it does not. It was time for my 5,000 my oil change and I also caught a nail in a tire, (my fault) I also wanted to report three minor warranty issues. After the bad experience with Downey Nissan I decided to take the vehicle to another dealership, Nissan of San Juan Capistrano was closer to me anyway. They inspected and then took pictures of my vehicle, I dropped it off and went to have breakfast. I am meticulous with my new vehicle and know every inch of it! Upon pickup of the vehicle I noticed that it had a paint chip over the bumper and the body paint and after closer inspection noticed chipped paint at Hood Edge, scratches to the rear bumper the rim scraped in several spots and grease marks near my Jack that they had to use for the tire repair. Some additional marks under the hood that I cant be sure about. I reported the damage and I was told they would check it out at the next service of which I prepaid for 3, and wont be using due to the damage! The vehicle had major issues since delivery, loose steering so loose that in the wind you practically lose control of the vehicle. Cracking paint at roof likely caused by misalignment of box. And horrible gas mileage 10 to 11 miles per gallon in an unladen NV 2500 s, 4.0, 5 speed Auto. Nissan has started a claim, but Im not very optimistic? Offered to sell the vehicle back for safety purposes but they seemed hesitant. I have owned two previous Nissans and was very happy with over 300K on each. Not the way a new car purchase experience should be! Now I have to spend my time to repair a new Nissan? I will NEVER purchase another Nissan!

Unlike other service departments I’ve been to, this one by far was the best experience. I had no appointment and went for a simple oil change. I remember talking to Maury and he was super helpful and professional! I thought I was gonna wait forever but they took my car right away to start working on it. Not only that but the mechanics are very detailed and thorough on how they conduct maintenance. I love the fact that I was sent a video overview on the maintenance process and the mechanic explained it very well in detail. Over all, my experience was wonderful and I will now be making this my home Nissan dealership.

When we arrived our representative Abraham Garcia knew exactly why we were there and was knowledgeable about our needs. The LEAF that we drove away that day was just what I was hoping for and continues to impress me on every drive. With 10 years experience driving a LEAF daily, this gem is the most amazing and satisfying pure electric EV I have driven yet. We felt completely welcome at Downey Nissan and appreciated Eric Lewis the Executive Manager taking the time to assure that we were happy. We had a great leasing experience at Downey Nissan. Thank you, Peter Anderson and John Riley

They gave us a great deal. Jason DeLa Torre was top notch. Appreciate the guys there for organizing the lease quickly. I’d recomend Nissan of Downey.

Went in for regular maintenance service and anything else I could afford to get done on my car. Have always brought my car here and sometimes its a hit or miss on who helps you out but Andres Padilla did an amazing job. He took care if me and helped me out with all my questions. Andres also helped me save a on my service work once I showed him my email coupon. He helped me out with my sunbit request and took care of the paper work since I was cutting it close to closing time and the cashier apparently was ready to leave. He came across very genuine which was great because he made it feel like he was looking out for my best interest and that of my car. Great service fro his end.

Very polite and respectful. Nice waiting area with a screen indicating the progress on my vehicle was helpful. Overall excellent service.

Awesome service from Marisol highly recommended to go with her for any sales 👍

Great service from Angeles Gomez. Got a great deal!

Jairo was amazing! Worked out a great deal for me and drove all the way to Riverside to give me my car! Amazing service, will definitely always go to Downey Nissan. Thank you!

Came to Downey Nissan and Jason De La Torre helped me trade in my sentra for an Altima and was extremely helpful and was transparent. Did everything he could so i can take the car I wanted. THANK YOU Jason!!! If anyone need a car make sure you ask for Jason De La Torre at Downey Nissan

Everything in downey nissan was perfect, the attention of the salesperson (Jorge Perez)was unique.This is the second time that Jorge worked in my cars. For sure I came back for my next car

Customer service is good... I take my 2020 kicks for service at this location and i have no complaints. An oil change and tire rotation estimated time was 1 hour... They wash ur car too after the service but thats another 30-40 minute wait time.. If i had the time i would wait but i rather not. Its a cool location.

Herby was an outstanding and knowledgeable service advisor very charismatic

Good experience the sales people werent pushy or aggressive with us. Very nice for a change 👏

The last time i was at Downey Nissan, they was very respectful to me and yes i bring my friends down to Downey Nissan.

Downey Nissan is the best! And Jason is the best of the best!i got to downey nissan after long research and inquiries with a lot of dealerships in CA, Jason De La Toure welcomed me and took really good care of me, Im super pleased with my new car and with the treatment i got from all the guys in nissan.. especially Jason and JJ, i had a great experience and recommend anyone who wants a personal touch and a professional experience to head down to Downey Nissan and ask for Jason!Thanks again!

I had a wonderful experience from check in to my departure. Everyone was courteous and professional. I especially want to thank Julio Perez for his attentiveness.

Great customer service from Carlos and everyone else, love the tech such as videos, text and the ability to pay via mobile etc.

Angeles made a good job and We’re happy

Horrible service exept Yoni would be the most okay person all lie To get people to purchase cars and the service department all bad slow

The service representative was professional and very helpful

Came looking for a car, Jason de la Torre is the one who helped us. He was very nice and attentive. Made us feel welcomed. Made sure that we were happy. He spoke Spanish and English so that’s a plus for anyone that needs help. Thank you for helping us.

Great place to buy a used car see Austin he is a good honest salesman also JJ THE MANAGER

About to get a new deal. Work with me Nissan!

Best service ever. Great team of Service Department

Austin’s customer service was amazing he addressed every question and concern I had regarding my purchase. Took the time to show me how to operate some of the special features in the new vehicle and did a great job working a deal that met my budget. Thank you Austin!

Every time I come here there’s an issue to get service. This last time specifically, I made an appointment for a recall, and the appointment was made over a month ago. I received a confirmation text and confirmed, and called off work since I knew it might be a process. I get there for my appointment for them to tell me they don’t have the part. But why send a confirmation text and the appointment was made a month ago. Fast forward, after arguing my point, they said they would fix the recall after all, but just put a note that my car is having trouble starting in order to begin the work on it for the recall. I’m not sure why I had to go through extras but it seems like they cater to other demographics than mine. But always a difficult experience. Things NEVER go smooth but this is the dealership I got the car from unfortunately

I especially liked the video sent me that showed the various items that were checked out on the car under the inspection. It made it a very positive experience.

They was very helpful talking about my vehicle.

I was worried about my car and Maury took the time to explain in detail what was going on. Needless to say I got all my questions answered and my concerns addressed. I am very happy with the service Maury provides whenever I take my car in for any potential issues or even just an oil change. Also they are meticulously following Covid19 guidelines as well, which gives someone like me peace of mind.

Everyone I spoke with was super helpful. You can tell there is great camaraderie amongst staff and they come together to assist customers. I was notified the status of my car throughout the appointment and saw that it even washed when I picked it up. That doesn’t always happen. So thank you for a great experience.

I made an appointment to get an oil change. Great fast service. It only took 45 minutes.

The service department was extremely helpful,and courteous. The sales department was an absolute nightmare. The sales person that initially helped me was very polite and honest. Unfortunately, when we were working out a deal for my car the manager was called over. He was very arrogant and pushy he definitely wanted to take advantage of the situation. I would be a 2nd time buyer here I was looking to ultimately trade in my car. Downey Nissan is that one that reached out to I was excited to come in, but no it was terrible horrible manager very arrogant and demanding. I was even suggested to keep “saving” my money and come back when I had a bigger down payment. When I was told if I had co-signer ( I didn’t) he said these exact words “ you don’t have some one or you don’t want to ask anyone ? Why can’t anyone help you” if they can’t help me what is it to him? What a terrible experience I left very discouraged.

Jason De La Torre was an amazing person and an amazing dealer, very much recommended! Glad with my purchase! Thank you soo much!!

Jason De La TorreJason is very polite, helpful and honest. He helped my sister get her dream car on a budget. I recommend him. He exceeded our expectations. He’s nothing but the best.

Jason De La TorreThank you so much to Jason for doing everything possible to get us the best price and going above and beyond to make sure we got what we asked for. We will definitely come back.

Jason and JJ were easy to work with and I got a car from the dealer quicker than I thought I would.

It was about one hour service long. It was the first time that I have a fast service including the Technician Inspection Report and they changed a couple of filters. For me it was an excellent service. Thank you Maury for the excellent customer service.

Briana from Downey Nissan was very helpful she made us feel like familyThank you Briana you are the best they should have more people like you .We are very Greatfull.

Just want to say that they have the worst customer service and they dont care about people they only focus on the money you have for down-payment and if you have no money then they dont help you and treat you like trash

Been coming here for years, all ways have the best service. Thankyou, Downey Nissan. Love the new location even more.

Very placed whit the attention, friendly crew and they help you to keep you buddy on road

It was good to me..!!

Very helpful staff ..

Excellent communication and service! Thank you To Francisco Linares and the staff. 👍

Jason Torre made our whole car buying experience flawless and smooth. He was professional and so helpful! We appreciate his knowledge and willingness to work with our busy work/parent life. I will definitely work with him again when it’s time to get another car.

I was very happy when the representative approach me, because he made feel very welcome, he was kind, friendly, answered all my questions, he has all the qualities of a professional representative. He looked to me like Charlie Trejo, but at that moment I wasn’t sure if it was him; thank God that you guys got Mr Charlie Trejo back working at your Nissan dealer, because we customer like honest people like him to help us.

I recently leased a new vehicle from Downey Nissan. It was the best car shopping experience I have ever had. My sales person, Zulma, went above and beyond. From the start, I could tell she was working hard to establish trust and to be open and upfront about pricing. We had a deal before I even stepped onto the lot. She knew I was driving from out of town to pick up the vehicle and had to get back to work. She had everything ready for me to get in and out in my new vehicle quickly. Even though I am about 1.5 hours away, I am considering making the drive to Downey Nissan for service and definitely to shop for my next car.

Found A Great Deal and Super Service from Ricky. I have been watching for a clean BMW M6. I found Downey Nissan online and inquired for a Salesman to do a detail walk around inside and out and inform me of his findings. Ricky stepped up to the pump and took a ton of pics for me. He also went to bat for me on price negotiation. They knew what they had and in fact they didnt really want it to go out of state but instead use it as a loss leader. Ricky followed though on everything including watching the vehicle being loaded onto car transport make detailed notes.If you are in the market for people that still care about your purchase i would highly recommend Downey Nissan in Downey CA and make sure to ask for Ricky.Thanks Ricky for you super service......

New Look for the Altima & Sentra.😎

Maury was a very great friendly service advisor great customer service he listen to my concerns and help me out very much definitely be returning back to Downey Nissan To service my vehicle great job

Always the best experience and best service to my vehicle and all service advisers are nice but my fave is Francisco he is my to go guy

They are quick. Customer Service is stellar. I have never had to wait longer than 2 hours. I love how they send u a video of everything they inspected. I will continue to go back.

Final Edit: Jason de la Torre again went above and beyond for me. Hes the man to talk to if youre looking to buy a car.Last piece of advice, avoid the dealerships online credit check. Despite being told that the dealerships online credit check and the one run by Nissan Motor Acceptance Company would ultimately count as one inquiry, Experian does in fact count them as two separate inquires due to how the different companies are classified.Edit: What I thought had been a great experience has begun to sour. Ive been trying for weeks now to get my copy of an amended purchase contract from Downey Nissan. Today the receptionist decided to play games, ignoring or disconnecting my calls, rather than putting me through to someone that could assist me. Completely unprofessional. I was left with no recourse but to contact Nissan directly. Hopefully they can provide me with a copy of my purchase contract this dealership refuses to provide.Original Review: Downey Nissan stands above all other Nissan dealerships in Southern California. Id like to give a huge thanks to Jason de la Torre in the Internet Department for all his help and hard work.Like many during Covid, I was looking for a car online. I started at Edmunds, went through Truecar, and before I knew it I was fielding calls from just about every dealership in Southern California trying to sell me a new car.Jason de la Torre separated himself from the competition. Hes knowledgeable, helpful, and persistent without being obnoxious. Our deal never would have happened without him. He had me driving 40 miles from Laguna Beach to Downey, in rush hour, passing by multiple other Nissan dealerships just to buy a car from him. And when I ended up with two cars in Downey (my new and my old), Jason offered to drive one back for me.Every aspect of purchasing a car at Downey Nissan was great. Jason helped me find exactly what I wanted, his manager Joon Yi helped close the deal at a great price (and even went so far as to help me apply for an EV tax credit), and the finance department made the whole thing painless.Anyone looking for a Nissan should start with Downey Nissan.

Zulma in Internet Sales was a pleasure to work with. She provided the best Internet purchase experience I have ever had (and Ive bought 8 new Nissans over the years). I told her what I was looking for, she quickly got me the proper price, and personally saw that everything went as I expected. There were no upsells, no surprises, the Nissan financing and incentives went perfectly, and the payment was exactly what I projected it to be at the beginning of the conversation with her. I highly commend Zulma for her high quality work!

I went in for a diagnostic test on my car, dropped the car off at 8:45 am on Tuesday . I had no advisor call me I had to call to get updates on my vehicle . I called at 3pm they let me know my vehicle was still being looked at. I again called at 5:50pm, with service being closed at 6, I asked to see if my car was staying there overnight because I have yet for someone to call me. Advisor went ahead and informed me that the car was still being looked at so it will stay there over night. Prior to me calling they didn’t let me know any updates or atleast give me a heads up that the car probably stay over night. Wednesday afternoon I called because I still did NOT receive any information on my vehicle advisor said they think that the issue is a sensor so they will go ahead and change it so then I asked the price or if I have warranty because major communication was lacked. He said i had warranty so it will be at no cost. Frustrated at this point because of lack of communication had to last minute change my schedule call off work due to no car. I called the manager he said he understood and will coach advisor on better communication. He said to give him a second to check the status with my vehicle and he will give me a call back. I soon got a call from the advisor to give me an update to let me know what was going on with the car and let me know that the sensor was going to be changed then they will test drive and it will be ready for pick up if there isn’t any problems. I got the call for pick up at around 4:30 pm. Driving to work on Thursday afternoon my malfunction shows again on the dashboard. I called Nissan this morning and I’m currently waiting for service manager to give me a call back. Extremely frustrated at the experience I’ve had especially it being my first time dealing with the dealer for service.

I did not like the amount of time it took. I had to take a day off from work and the next the car was still not done so I had to Uber to work and the company didn’t offer any assistance in getting a ride. Originally the paperwork stated I would get the car by the same day at 6, instead I got it the following day at 3pm

Mark Lee was incredible from start to finish. He followed through and kept his word. Excellent experience. Will definitely do business with them again.

Jason De La Torre was the sales manager for the purchase of my Nissan Kicks. He was friendly and was able to to help me with a good deal on my car.

My light went on to get a oil change on Tuesday morning. I called and they didnt hesitate to tell me to take the car in. Once there the rest was history. I purchase my car at the cerritos location but the service in Downey is the best, everyone is very professional.

Excellent. Jimmy was very helpful and professional.