Great job fixing all my car troubles. Gus is the best very professional and attentive. And above all they are honest and very reasonably priced. I highly recommend.
Gus has never hesitated to help me in any of my car problems. This is a stand up place and they text you the diagnosis so you can read and approve any repairs! Its very clearly written out and super helpful!
There is a reason this is a 5-star garage. Any awesome reviews that you have ever heard about this place and the folks who work there... believe them! 🙂👍🏼
Excellent place and I loved the text messages with an estimate I could review myself and approve the charges! Innovative and good service all around!
I heard from different people over the years that this was a good honest shop. So when I had a problem with my Santa Fe I took it here. Ive had this car in here twice now and both times they got me in quickly and found the problem and fixed it. They explain everything very well. The pricing is fair and they stand behind their parts and work.. Im pretty satisfied with them, I trust them and I dont think I would take my car anywhere else. A good auto shop is not easy to find.
Gus does a quality job at a fair price. I highly recommend this shop.
Excellent shop... they always go above and beyond. Gus and Ryan at the front desk are amazing an extremely informative. If your car needs work Drake garage is the place to go.
The Best, in town (Drake)! Very professional, non-stop, and experienced! Very lucky to have Them nearby!
Been going there for yearsThey always have been very honest and straight forward in all the dealings I have had with them.
Always great. Ive been taken my cars here for years. They go out of their way to explain what needs to be fixed and why. I always walk out of the garage feeling confident that my money was well spent.
I cant say enough good things about the crew at Drake Garage. I dont know if they are the cheapest but certainly the most honest and offer quality work. They caught things other garages did to get by but not fix a problem--a piece of cloth was stuck in my windshield fluid tube. Helped with the pressure but the tube was still broken.When I was a poor college student, I took my car to them because I had called my current mechanic and said the car was shaking and he said he couldnt help me. (What?!) So I took my car to them. Drake Garage called back very shortly after dropping my car off and said I needed new tires and that should stop the shaking problem. I thanked them and asked the cost. They said it was fine, have a good day. I could have cried being a college student who pinched every penny.Drake Garage also has a guarantee on their labor. I had a problem with my car and they said that this problem could be related to something that should have been done last summer with issue X but couldnt have been done with issue X otherwise issue Y wouldnt have happened. The technician that had fixed issue X was no longer with them. So, they did $3500!! worth of repairs on my car FOR FREE (part of their guarantee) because this thing which is related to this thing which is related to this thing MAYBE could have been related to when my car was repaired by the formerly employed technician. They could have lied and not told me but their integrity had them do what was right by their standards.When I pick up my car, they always take the time to explain the problem and even show pictures of it. They check to make sure I understand. They explain further when I dont understand. I may not understand the whole thing, and Im sure they can tell by my face that I dont 100% understand but I appreciate that they take the time to explain what was wrong and how they fixed it.One time I needed new tires and so I asked Carl which tire he would put on his car. He said he would put Brand X on his car but Brand Y was a good tire too. I said asked again which one he would put on his car and he said Brand X but not because he was trying to upsell me. I asked what the price difference in the two tires was, he told he me the price--it was $2-$3 a tire! Upsell? Upselling in the car world is like $50-$200 more. Honest guys work here.The staff are very good at respecting my request to make my care safe but nothing else. There was even one time where they said it might be time to stop putting repair money into this vehicle. What repair shop would tell you to stop giving them a ton of business because it was time to call it quits on this car?THESE GUYS! LOVE LOVE LOVE Drake Garage!
Great service, great people! Only complaint is that theyre so good, and so respected in town, that its hard to get in for an appointment! 😆
The gentlemen working at this garage are very courteous and knowledgeable. They definitely follow through with what they say is going to be worked on.Had I not taken my car in on a Friday, it would have been same day service (which is what they always attempt to do).If you want a reliable job done by a professional team, I definitely recommend Drake Garage.
Was able to get right in without an appointment. Was treated with respect as a young female with no automotive knowledge. Service was quick and fair priced.
While we ended up going to another garage, for service; the experience was so great, I bought wipers and had them installed because I had to support what these guys are doing no matter how small! We went to a different shop and these guys still get 5*s. Why is that, you ask?Because they were honest, straight forward, do good work, and guarantee that work. If I hadnt been there in a beater with a heater, I would have had the service done on the spot. They are communicative, and really know their stuff, they wont give you a bull explanation either, if they dont know for sure, theyll find out for you, and they even explain exactly how the parts work, whats wrong, and how they will fix it. This kind of honesty and transparency is unprecedented in this market. I would recommend this place to my own mother, and I would even let her go in for service alone! Of you go anywhere else; youre only hurting yourself. Save the headache if you need or care about your car. You wont be disappointed!Its no surprise to me that not only is this one of the best kept secrets on des moines, and that they are so busy. Theyre doing such an impressive job, and I will definitely be taking our new car here whenever it needs service.
Gus and the entire Drake Garage crew are exemplary mechanics and business people. Their honesty, care, and service are so valuable. Because of this you will need an appointment. It is worth the wait.
Gus and his crew are GREAT at what they do. I had them work on an older Silverado that needed A LOT of work, they were very thorough in diagnosing the issues and did not pressure me into doing everything all at once!
Recommend to new people in town looking for an honest mechanic. Quick turnaround at a fair price. Good communication even when the fix isn’t their speciality.
Work done as described, quickly, at reasonable prices with no surprise charges.
These guys know their stuff and do not hang you out to dry on costs. My family has trusted them with our past four vehicles and every time we want to buy a used vehicle, we pay for their diagnostic check because they do such a thorough job that it is worth the money. Every time we need work done on a vehicle, their cost beats anyone else and they do a fantastic job!! We always recommend them to all of our friends and family members when they need auto service.
Love Drake Garage. Theyre straightforward, quick, and have 100% of my trust.
I have been a satisfied customer for years. There have never been any problems with their service.
For the past several years Ive been taking our vehicles here for maintenance, tires and general repairs. Every time we get work on our vehicles done, Im impressed by their timeliness, honesty and work quality. Highly recommended.
They wanted $400 in parts and $350 in labor for something I did (with better parts) for $150 in parts and 2 hours in my driveway, could have done it in half that with a lift. On top of that they snapped off my cruise control switch and refused to replace it, their negligence cost me another $90 on top of the $100 I paid them to do a diagnostic. Do yourself a favor and take your money to an honest mechanic, these guys are crooks.
Always good for car repair
Always friendly. Great price. Shoot you straight.
My parents took their cars to Drake garage in the 70s when I was a kid. I took my car there as a young adult and then moved away. I’ve been going back the last few years and I still find them to be the most pleasant, accommodating, and trustworthy mechanic shop around. They’ve kept my old high mileage Lexus running like a champ with minimal repairs and excellent communication. I was spurred to write this review because on Friday evening five minutes before closing time I stopped in with a hood problem and to schedule service. I asked if I was in danger of the hood flying up Tommy-Boy-style while I’m driving, and the guy came on out front to look at it. He pulled some tools out of the garage, diagnosed the problem, made it safe for me to drive, and had me on my way in five minutes free of charge.
Ive been going here for as long as I can remember. Great group of guys - honest and friendly. Quality work every single time. I just learned they dont get paid based on what they sell/repair - this means you dont leave with a list of BS things that need to be repaired. Id recommend these guys for all your auto needsThanks DrakeSatisfied Infiniti owner
I moved to Iowa a couple years ago, and am so glad to have found this garage multiple times. I pick up my car and the problem is always fixed. Maybe most importantly, they always explain the problem, what was done and are very honest. These guys are busy for a reason.
My wife and I have been taking our vehicles here for roughly 6 years, and they have been the most honest, hard working, quality shop around. We don’t go anywhere else.
Always great service here. Fair price and clear communication.
They have the very best driveability tech in the city, BAR NONE. They are not the cheapest, but they are the best.
Good service, honest, and very friendly. I recommend them highly.
Im editing my previous review due to additional information. It was explained to me that inferior parts have flooded the market, and Drake refuses to use these parts. Hence the price discrepancy between a quote given to me by another person and then another, higher one by Drake, which had lead me to believe Drakes parts were over priced. The market issue was explained to my husband. I wish it would have been explained to me.Drake has done well by us in the past with various vehicles. I dont think weve had to go back twice to have something taken care of, its done right the first time.
These guys are awesome! They fix what needs to be fixed, tell you what items are getting worn out(but ok for now), and get you back on the road!
Ive taken my car here a couple of times since moving to Des Moines a year ago. My experience has been great both times. If youre willing to show up in the early morning to drop your car off, there is a very good chance they will be able to start looking at it right away. At least, thats what happened both times I brought mine in.I was able to pick my car up the same day - once less than 90 minutes later. The people there are courteous, direct, and at no time did I ever get the impression that I was being taken for a ride. In fact, an Interstate battery they recently put in my car cost me $25 less than if Id bought it in a store.They do not try to upsell you like chain service centers often do. They did bring up a couple of other things they found, but let me know they were not vital to be taken care of immediately rather than trying to make them sound dire.For these reasons, I will continue to return to Drake Garage for those other repairs until I have reason to do otherwise.
Also fast and helpful
Superior service
Made me couple hydraulic hoses in a pinch.
Very professional and personal