Paul is amazing! He spent 2 hours with us, and Im excited for our new bed! Very comfortable experience, I never felt pressured at any point and hes a wonderful man!
Paul was an amazing and knowledgeable salesman. We spent 2-3 hours inside the store and he took his time with us to explain the benefits of each mattress layout and helped us pick the best one tailored to our needs. He was super friendly and I can’t recommend him or this store enough for any mattress/bedding needs! Thanks so much Paul!
Paul was great. It was very patient, explained about the different mattresses, explained about the prices and what he could do for me, and allowed me sufficient time to lie on the various mattresses. I always buy my mattresses at Mattress Firm Tamarac and have always been happy with the products I purchased and their services. Im looking forward to my new mattress and frame being set up this week.
I used the chat feature. I loved the first suggestion and they sent me to another store where they had it in stock. Two professional friendly workers!
The salesman Paul was absolutely awesome he educated and helped us pick the best mattress for us .We could not be more satisfied with our experience and will definitely refer our friends!
Your sales person Sterling was excellent & got me into the perfect bed for me! I have nothing bad to say about MattressFirm. The price was right and the sales process was fairly easy
I had a great experience and Tom was very very helpful! Thank you!
Stuart provided Great Customer Service. Knowledgeable of products. He made my transaction quick and seamless.
Paul was very helpful and knowledgeable. The whole process was very fast.
Great service! I found exactly what I was looking for, and didn’t feel any pressure. Wonderful experience!
Very kind and knowledgeable staff, I didn’t feel pressured to buy anything.
Hey whats up everybody! You guys are so awesome i really appreciate all of the reviews it really means the world to me! We have kicked off the new sale which is HUGE! We have up to 400$ off select mattresses and thankfully Tempur-Pedic has their 300$ bonus cash! Also sleepys memory foam brought back their 50% off sale through this Sunday! So come on in fellas and lets take advantage of this amazing sale! Cant wait to see you all! Have a beautiful day
Work with Kyle! He is very knowledgeable and guided us through the sales process in a quick and easy fashion. We left with exactly what we wanted & at an unbeatable price. I would highly recommend shopping at this location!
Fantastic experience! 10/10 recommend this store!
Fantastic service. Super accommodating, and really competitive pricing. Totally refreshing experience! Super pleased!
Already made two purchases from here, and both times Juan Chavez helped me out! He was able to find me a great deal in my budget, and also answer all my questions I had. Thanks again Juan !
I had the best experience at Mattress Firm and Kyle was the best sales person I’ve had in a long time!! He listened and helped me buy what was best for me! I can’t wait for my mattress to come but I’m referring visitors Kyle! Great service!!
Called a couple other Mattress Firms and wasn’t happy with the way I was talked to, so I decided to stop into this store. I’m glad I did because Ty did an amazing job of getting me taken care of. During our transaction a customer called and was upset and he didn’t let it affect my experience with him and definitely kept his composure with the less than respectful “Karen”. Thanks again, man. 🙌🏼
We ordered a king mattress from Mattress Firm during their Labor Day sale, and were very excited to upgrade our lifestyles to sleeping on a king mattress. Mattress Firm gave us the option to select a delivery date, which we selected over a week out from the earliest option. We bought a new king mattress frame and transferred our previous full mattress on to it for a few days in anticipation of receiving our new king mattress on the selected delivery date. At around 5pm the night before our delivery date, Mattress Firm emailed us to tell us that our mattress would not be delivered on the agreed upon date and we would get a new delivery date within 24 hours. A couple of hours later I got an email stating that our new delivery date was 46 DAYS LATER. Mattress Firm blamed the delay on the manufacturer, which may be true, but we feel that they knew of this delay at the time of our original order and lied to us to get our business in hopes that we wouldnt cancel our order after this ridiculously long delivery timeframe. We ended up cancelling our order and ordered a different mattress from Costco, which was on sale for a very good price. Costco delivered this new mattress and hauled away our old mattress less than a week after our order. This was our first experience with Mattress Firm, and it was exceptionally terrible. We will ever go back and never recommend Mattress Firm to anyone.
Juan did a wonderful job of showing my husband and myself the different types of mattresses and gave us plenty of time to make a decision.
First, I am so glad that Susan asked the questions & listened to my answers. Her knowledge & professionalism helped me finally figure out & bring to reality my future best sleep.
Arianna helped me out at the store. She was amazing. Very knowledgeable about the matresses and made me feel very comfortable. She was super nice and didn’t hesitate to answer any of my million questions! Overall great service and selections so if you need a new matress then GO HERE!
Arianna is amazing and really went above and beyond to correct issues that were out of her control. We purchased a mattress that was suppose to be arriving to the store with in 2 weeks. It ended up getting pushed out an additional 3 weeks because of the manufacturer not sending it in the shipments as promised. By week 3 Arianna knew we were frustrated (we were sleeping on our couch) and she found 3 other mattress options that were comparable and in stock for next day delivery. She made sure we did not have to worry about delivery and any cost differences because of the several delays we experienced. She was extremely helpful, personable and responsive through entire the 5-week fiasco. Highly recommend Arianna - If we didnt receive such great service from her we would have 100% cancelled our order all together.
Got us a great deal on a mattress and adjustable frame combo. Saved over 2k dollars!
My wife and I were looking for a new mattress after having the same one for 10+ years. A family member recommended this particular store and we were pleasantly surprised by the level of customer service and selection. The store manager Dillan took great care to walk us through our different options in a very personable way. He relayed the pros and cons of each option based on his experiences with family, friends, and prior customers. In the end, we found the perfect hybrid solution with both the mattress and adjustable base where I thought we would end up with a split to meet our different needs. This was a great win for both our comfort and our pocketbook. Thanks again for the great assistance!
Ariana was very helpful and patient. We were able to get good mattresses thanks to her.
Scott was wonderful! Very personable and knows his products. Thats the 1st time I spent so much money in less than 15 minutes. I will recommend this location to my friends. My order is under Jordon
No product and way to expensive. Everything overpriced. Weeks wait for an order. Better off at Denver Mattress.
1. Felt very safe in terms of Covid. 2. Very personalized service from Kyle. 3. Saved significantly compared to online at tempurpedic.com. Can’t wait for our bed to arrive.
Ashley made this process so simple! She is very knowledgeable and made sure all of my needs were met!
Kyle Shephard was fantastic. So friendly and professional. Really couldn’t have asked for a better experience.
We went in to look at mattresses and ended up leaving with a very nice one. The gentleman who was working was extremely nice and very helpful. I would definitely recommend this place to any and everyone.
I got a great deal from the store manager (I think her name is Devin). Super friendly and helpful. I actually live out of state and she arranged to have my mattress delivered to me. I shopped around a lot and found this to be the best place. Highly recommended!!!
Jeremy greeted us immediately upon arrival. Friendly and very customer oriented. Knowledgeable about mattresses and sales. Very patient and helpful! Would refer others to this store on Broadway and tell them to request Jeremy.
We bought a replacement mattress last weekend and it showed up at the house two days later! Justin was great to work with. He gave us every discount he was able to and steered us around the store to options that fit our preferences and budget. I recommend this store!
We went into the store unsure if we should buy a mattress at that time. We were just shopping for prices,pretty much. But Ace was so helpful and explained all the different ways we could pay for the mattress. He was knowledgeable, friendly, but not pushy trying to make a sell. If you are looking for a mattress or have questions about different selections I recommend going and speaking to ace and he will be able to help you out.
We had a great experience at Hampden in Denver with their sales representative. He was very knowledgeable and gave us great advice in making our decision.
Don’t remember the gentleman’s name but he was the only salesman working at the time we went in around noon and was as helpful as can be, asking questions and providing options based on what I was looking for. Got a good deal saved a decent amount of money, made a process that could be hellish very smooth and easy.
Fastest bed purchase EVER, thanks to Kyle Ss helpfulness and knowledge. You rock, Kyle, thank you!
I was very pleased with the customer service. Devan mentioned she just recently took over the store but nevertheless is very knowledgeable about her job and helped me find the mattress that was perfect for my needs. The beautyrest hybrid is absolutely worth the buy. Thank you so much!
A little bit of a wait, since the company thinks one person can run the show at this location. Other than that Brandon was very knowledgeable and was able to point us in the right direction to the mattress that would fit our needs and pocket book.So, now I have to give a complete review. The in store visit was a 4 star experience, however the delivery destroyed any stars I had given. A delivery window of 5:30p through 7:30p was given and not meet. Delivery takes place at 9:15p. It states that part of the delivery workers would use slip covers over shoes. This did not happen and not only did it not happen they tracked muck throughout the home without cleaning up after themselves.I really wanted to recommend this business to friends and family but at this time that would be a resounding no. Use them at your own risk.
I needed to exchange the mattress I recently purchased at this store. The new store manager (Leah B.) was incredibly helpful and was able to get everything done that I needed. She wasnt even involved in my original purchase but took it upon herself to make sure my exchange got done right. I was in the store on a Saturday and my new mattress was delivered on Monday--Great work!!!
Pretty pricey but a really nice employee helped us out!
Friendly, gentle salesman. He wasnt pushy and I ended up getting a higher end bed because of it.
Moving can be stressful. I am a new resident to the area trying to set things up for our formal move in on April 1. I came into the store with questions for not only myself, but my roommates, who werent present, as well. Ace amiably walked me through the basics of what Id need for my new mattress, and quickly had recommendations for me specific to each of my and my roommates preferences.I was in and out with a new mattress order in 20 minutes with reassurance that if I need further assistance upon experiencing my new mattress there was much the company could do. These guys know what theyre doing and I highly recommend them to any others transitioning into the city!
Dillan new store manager was really friendly and helpful with all of my questions, he was able to balance me and other customers very well while maintaining conversation with both of us, I will be back very soon to hopefully get a bed and make a friend, thank you!!
Dillan was super helpful. He answered all my questions and made everything comfortable for me as I shopped throughout the store. Felt like home inside the store.
My boyfriend and i went here just to get an idea of what kind of mattress we want since we were going to buy cheap online. We met TJ and he helped us find exactly what kind of bed we needed, showed us the difference between the quality of mattress we WERE going to buy, vs. a higher quality mattress that we could finance and get an amazing deal on. He helped us out so much and the customer service was seriously some of the best Ive ever seen from anywhere. I would recommend everyone I know to go here to work with him! Thanks again for such a great experience. We thought it might be a headache trying to find a new bed but he made it a breeze and we couldnt be happier with how it worked out!
Dillan is the man super helpful, very knowledgeable helped me save money, Im only going here for mattress needs.
Got a matress from Colin Sullivan about a week ago, great guy!! Shopped around before stopping at his store,Highly recommend!!
My husband and I went in there tonight and Annette was very helpful. She made sure we found a mattress that was in our price range and the exact comfort we wanted. I would definitely recommend going to this Mattress Firm if you are in the market for a new mattress!
Tony and Akeem listened to everything that I needed and they were able to get me into an amazing mattress very quickly. They are not overly sales-y and actually work with you to make it happen. When I need additional mattresses or if I have a friend asking for a place to go for mattresses, they will be my go-to from now on!
I came in on Friday Feb 28. Dillan Bilson was very knowledgeable and helpful. I will recommend him and the store.
Dillian was very helpful he deserves 10 stars he went far a beyond and Im very thankful HenryBrooks
I went here to check out the once in a lifetime sale. Found a mattress I really liked, but unfortunately it just didnt make sense financially at this time. While at the store it felt like high pressure sales. The sales associate said they could check to see if I would qualify for financing, which I did. I DIDNT REALIZE I ACTUALLY SIGNED UP FOR THE CREDIT CARD!!! I THOUGHT IT WAS GOING TO BE A CHECK/a soft hit to my credit!!!. I didnt even buy a mattress and now I have a fancy credit card to buy a mattress that arrived in the mail. So thanks for that...
The store had great selections and prices. My sales associate, Justin, was very patient and resourceful in helping me choose to the right mattress.
Kirsten (the manager) at this location makes what is a painful shopping experience actually smooth. She is extremely knowledgeable and tells you pros and cons about each brand and type of mattress they offer. She was extremely patient and answered all our questions. Other retail experiences were painful and we dealt with reps that were either low energy or didnt know when they were talking about. I know locations can vary but Id recommend this location because of Kirsten!
Nice, helpful staff. Signed us up saved us money. Rise fitness was very snobbish and somber environment. They are closed a lot. This place 365 24/7. I lift heavy and still able to get a decent lift in. Thank you.
Amazing is the word I would use to describe Tony the area manager.My family has some really special needs and Tony stood behind everything he promised. Their after sale customer service is unparalleled!Thanks Tony for taking care of my family.
Just bought my first bed at the tiffany plaza mattress firm! Ace was absolutely wonderful and made sure i got everything i wanted for the best price. thank you so much!!
My experience was great!! I let them know exactly what I needed and they were able to help. Thanks again.
This location was perfect for my needs. There is only one person (Brandon) running this store, but I would highly reccomend for good customer service.
I am currently in the market for a new mattress to rest this old body of mine, and after calling various stores, I found the store manager here to be an absolute joy to work with. She was very descriptive about the various mattresses and put no pressure on me unlike everywhere else I have called. Keep up the great work and hope to get to this store soon.
On May 19th my fiance and I went into this location to buy out 1st new Mattress, we were so excited to get something we are able to sleep on comfortably. Manager, Heather Musee was helpful and was very inviting and knowledgeable about everything we had questions about. After, helping us for over a hour, we decided what mattress would be best. This experience was one of the best customer service experiences I have had.Now, after the such a large purchase of a (new beauty rest mattress, remote adjustable 900 bed frame, and a 2 pillow bed cover and bedding package) we find some disappointments. We had our mattress delivered to us on May 21st buy a company that is hired through Mattress firm. I have to say I am very disappointed in how they handled the mattress. I noticed there were mud/oil stains on the mattress When they brought in the bed frame they scratched a few places and chipped off paint from the door frame which still needs to be fixed. I contacted Heather right away and she was very apologetic about what had happened.On May 24th she had another mattress delivered to us from the same moving company. As I watched them unload the mattes they took it out and it got stuck between the top of the rear door of the truck. The employee decided to just squeeze it through instead of just readjust the mattress to insure product to be unmarked. The moving company proved to me that they did not care about customer service or product, they just wanted to unload it and get it to the destination and leave. I made sure to look at this mattress as well, once they brought it in. This mattress also had a stain on it that looked like they dragged it across the floor either at the wear house or from moving it the way they were unloading it. I then called Heather again letting her know it arrived and It to had stain on it as well from this moving company. At this point I am very frustrated with this situation. I understood it was not Heathers fault but it is a reflection of the company we made the purchase from. Our options were to have Mattress firm come and clean the mattress or try again with a third mattress. I was over dealing with this and did not want that company delivering anything else to us. (We still dont have a date set for cleaning to come for the mattress)( This is a problem as it does void our warranty in the future on our mattress)On top of all this we were told we would receive our pillow, cover and bedding delivered to us in 3-5 business days. I called Heather about the situation and she said I should have got a email with a tracking number. We made sure to check we emails and had never received a tracking number in our email and we have still not received our package.
Dillan was very easy to work with! Great experience.
The guy working there was nice and helpful got a bed that fit what I needed perfectly
Ace was very helpful with picking out my new mattress. I would highly recommend anyone come to this store
Excellent selection of mattresses. Bought firm mattress on sale during July 4 sale and received several accessories as package deal.
Great service.
This is my second mattress purchase from this location. And as always, they treat you with such care here. Tyler, the store manager at this location is an absolute dream to work with. He doesnt pressure you at all, and happy to answer any and all questions you have. He made the whole purchase experience and decision to buy so easy and enjoyable.
Randy Rein is very friendly and provides helpful information. He is patient and has a good sense of humor. Overall pleasant experience shopping here.
Ace was super helpful and helped me find exactly what I was looking for! Excellent customer service!
Very nice and professional, help me out a lot and would recommend l.
Ace was super helpful! Easy purchase and great help!
Good store and manager was great!
Great service! JT was very helpful!!
Friendly service.. wasnt rushed or pushed into anything.. very satisfied with the mattress I purchased
Annette was wonderfull. Very helpfull and friendly. As we are abroad she assisted us personally even with time and date of delivery. Wonderfull and we would highly recommend mattress firm if you are searching for good quality, low pricing and excellent service.Thanks Annette!
Purchased all of my mattresses here. Great location, great prices and Ace is the coolest guy.
Great experience with Dillan at this store!
Ace was very helpful. Friendly and quick service.
Great experience! Justin was awesome!
Great service, great products, great delivery.I now sleep great, wake refreshed.
Ok sales department is Great, the follow up is lousy. We had paid for a pick up and delivery . Delivery was made, but the drivers did not pick up the old mattress. We have called them 6 or 7 times and they keep giving us the runaround.
The management team was helpful and knowledgeable
Great customer service!
Good mattress store!
The sales person is, well, a sales person trying to earn a commission! My thing is, dont treat people as if theyre stupid, and dont know when a bed is overpriced, especially when the negotiators come in, and you lower the price by $600! Just do right in the first place!
Best deals ever
Vide variety of mattresses available
Friendly staff