Leone and Adrian was Amazing!They are in Delalk store near Target. Best customer service.I was with Verizon for 30 yrs. I switched today.

Looked into upgrading a phone & waited in line…after waiting patiently I was passed over. When I was finally helped I was spoken to as a teenager, adding a line isn’t “really cool” and getting $415 towards an upgrade does NOT make up for NOT having a charging port in an $1100 phone 🤦🏽‍♀️.

The associates were a tremendous help guiding me through the upgrade process and answering all my questions.

Colleen was incredible!!! She takes ALL of the absolute time you need until you are genuinely happy and confident when you leave. They give you every single moment of time and attention/expertise that you need. Ruben the Manager was always available and would instantly jump in to solve things and approve things with a few touch of buttons. Truly, ask for Colleen because she CARES. She cares about you above and beyond the sale of the product. Our family has been T-Mobile customers for many many years. Colleen and the staff there astounded us with their dedication and the calm way they worked with us. We had many questions and all were answered in detail by the time we left the store. Keep building teams like this!!! They are the epitome of excellent customer service and caring.

This location or any other. It doesnt matter. Every time i go into a store its a hassle, and some how the customer service number is even worse. (Because God forbid a store manger is ever actually able to resolve a problem even if they are the ones who caused it). So the issue stems from a member on my family plan getting their own account and transferring their number off of my existing account. Despite that taking over 3 hours and waiting additional time after we scheduled a simultaneous call (in after waiting an hour no one ever called and we had to reach out another day) we got the new account set up. While during that process, a tablet that was on my original account somehow got transferred to the new account even though it wasnt suppose to have been. After calling 3 additional times within 6 months we apparently only got the service transferred back to my account but not the device itself. So after customer service failing multiple times we decide to go into a store to talk to someone in person. What do I get? This condescending store manager who was immediately telling me to call customer service without even listening to my problem. I try to explain the situation that the new account is still getting charged for the tablet (we initially thought it was the insurance and found it was the full device) and he just keeps telling me that makes no sense because the number is linked to my account. He pretty much wiped his hands of me and a said if theres an issue, call customer service. Now while looking into a separate issue with the owner of the other account mentioned (go figure, more issues with tmobile), the store manager sees the tablet IS still on her account as well, and said theres nothing he can do about that. So youre telling me a tmobile employee (manager no less) is allowed to set up any account they want (and usually do it wrong) but they arent allowed to remove one? Why even have a store if they cant actually help you? On top of being given attitude the whole time. I guess you get what you pay for here.

Absolutely the best service you can get! I had many questions and they had just about every answer! If they didn’t, they found out for me. Felt like they truly cared about my experience there. Ashley and Rueben were amazing! Star employees that any company should be proud of.

Very helpful. Fixed the phone issues promptly.

The new manager Ruben and his team are amazing. They made sure to help me with my issue I had from a different store. Definitely will be coming here and recommending them to everyone I know. 10/10 Service.

Needed help getting a phone screen protector and received the quickest and friendliest service! Super knowledgeable on devices and answered questions I had about IPhone that I never knew. Thanks!!

The customer service was outstanding. Ashley was pleasant and very knowledgeable. She worked hard to meet our needs.

The clerk helped us smoothly transition to a plan that fits my familys needs....good bye Verizon and paying alot for not much benefit

Great customer service and even better prices!! The store was clean and it was a lovely environment.

This location is great. Ashley helped me out and was knowledgeable on the product she sold.

Ashely helped me pick out a new phone and was really knowledgeable about the different iphones! I ended up picking one out and she made the whole process very stress-free and very quick! The store was also very clean and seemed to be taking the covid guidelines very seriously which was such a relief as a customer!

Great store! SEMAJ was the BEST! Professional, personable, knowledgable, friendly. He went above & beyond for the issue I had~Will DEFINITELY be back for further business!Thank you, Semaj! ☆☆☆☆☆

Went to buy a phone.after cleonce sold me the phone he had no interest in answering my questions about it.tried to shoe me out the door so he could make his next sale no response from owner when I tried to contact cleanse told me to go home and practice FU

BEST EXPERIENCE WITH A PHONE CARRIER PERIOD. This is the smaller one thats by the old aldi. DO NOT go to the bigger one that used to be sprint. One lady bent through hoops for days to get me what I needed done. Please listen when I say that these people will leave you with a smile on your face especially the super cute but shy chick with the short dreads. They are blue rn. She will take care of you. Also hmu ?

GOT 2 luv the ladies that I worked with this morning TY kindly 4 all your hard work ✌

I wanted to thank Taryn for her patience and grace. We came in with a complicated case and she worked with us until we we able to resolve the matter. Not to mention she also working with other customers, taking two at a time. So I was so impressed with her customer service skills and how she managed herself under stressful situations. Shes a keeper. 10 STARS.

I visited the store here in dekalb. Everyone was so pleasant and helpful. Especially Ashley who was the employee that helped me very knowledgeable. Thanks agin for the great experience

Today my wife and I went out to start shopping for a new phone plan, and really wasn’t planning on buying anything. After going to a few different stores we finally stopped by T-Mobile where we met Marco! What a great guy, he really listened to what my wife and I was really looking for in phones, as well guided us to pick out the best phones that have the best features that fit our needs without breaking the bank. I was honestly very hesitant to even go there at first, but after working with Marco I will definitely be telling everyone to go there when they are ready for new phones or accessories!

Were there overe 20 minutes didnt get any help

Always helpful and friendly.

Let me just start off by saying I walked into this place wanting to upgrade my phone. I was greeted with what seemed to be a warm welcome. However that was the only good thing that happened. I asked them do you have the phone I’m looking for and the response was no we it and they said no one does. Me can you call other stores to see if it’s available. And was told no one has the phone with in the surrounding area. Also keep in mind I’m pretty sure this guy was a homophobic. I got in my car and called the Geneva store who said they had the phone available and that they would hold one if Need be. I walked back into he store and said I thought everyone in the area was out of the phone? Geneva has it! Don’t lie to customers just because you don’t want to do your job correctly. Poor customer service and poor management is at this store minus a few good people! In other words needless to say I will not be doing business at this location!!

The customer service was Excellent!! 20 minutes in and I walked out with a new phone at a great price. David was very helpful and made the transaction very smooth. I will recommend them to my friends and family!

Young lady was very quick and helpful. I think her name is Marina, but not sure. She is a petite mexican looking lady. In no time she helped me with what I wanted to do and then offered to change my plan to decrease payments. Which was done in a swift. Thank you very much!

Great costomer service

Worst store and mobile phone carrier in the world.. they don’t care for the customers at all and lie to you.. spend 8mos with nothing but problems on something’s they did wrong.. the team and manager doesn’t know what they are doing? Never never go here or get t mobile as service.... I wish I can give a -10 they did to go out of business.....POS

First thing to remember technology is never going to be perfect and to keep this in mind youll have a better attitude when it comes to dealing with issues pertaining to cellular services and devices. The staff was friendly and very helpful, they helped with all of my tec issues and even fixed my bill so that I ended up saving money.

Employees did not know what they were doing. Asked about the iPhone promotion and their answers were really short and didnt seem to want my business. Store was empty and quiet. Probably save more money by closing the store.

The last 2 times we were at T-Mobile we encountered an employee by the name of Shannon. He had to be one of the rudest people I ever had to deal with. We purchased a new phone and he helped us this day and oh my goodness---he was slow, rude, talked down to us and very lazy. We ended up returning the phone because it was freezing up and he was there that day also---I WILL REFUSE HIS SERVICE IF I EVER GO THERE AGAIN. I WOULD RATHER DRIVE 20 MILES TO THE NEXT CLOSEST STORE. When we were leaving the store he ended up getting into a fight with another family that had just switched over their plan from Verizon to Tmobile. He was swearing at the customer and was not willing to work with them at all.

Poor customer service and make you feel stupid when you’re here. Very rude. Don’t waste your time coming here.

Employees seem irritable and annoyed. Every time I’ve come in and I rarely come in!! It’s like damn... your life must really suck cause you’re draining MY energy type of environment. They need new management and/or better customer service training cause they suck.

I think the store manager is Gina, and she is the one I look for when I need help or a new phone. I forget the guy who helped me with my latest phone but he was awesome too.

The staff at this store are so unhelpful and uninterested in helping anyone. Unable to add a line to my plan. Unable to print a receipt for the sim card I bought. Everything takes 2 staff members. No one can do anything. Everything is a struggle here!

The young lady that assisted me was short when answering questions and really made me feel like she did not want to be bothered. Consequently, I am going to a different T Mobile store to purchase my phones and new service. This was the second such experience at this location.

I have always had a bad experience with this stores employees being rude and dismissive, but I thought I was the only one. I was intended to go in to get a new phone, but decided to check the reviews first. Guess we will be going to Geneva instead. Does not seem like your training from the DM is doing much for your DeKalb location.

Poor customer service. Workers focused on conversations

Ashley was amazing 👏

Horrible experience! Dont recommend anyone to visit this store.

Very nice and helpful.

Dreadful !!

The staff is friendly but T-Mobile itself, overly long wait times and service is garbage.hot.flaming.garbage.

Great service

Nice