Always efficient and clear about what theyre doing to fix your tire. Good prices on new tires.
Went into air tire up. Found a flat due to a screw. Patched its no cost. Super friendly. Will go back for air and tires when I need.
Horrible place. Rude. I was given a time of completed service of 1115. At 1120 when I asked. They told me there were 4 more cars in front of me. No apology. They really did NOT care. DO NOT USE THESE GUYS. UNPROFESSIONAL AND RUDE
Very helpful, quick service and did everything I asked of them. Very knowledgeable staff.
Went in because my tire light came on in my car. Young gentleman was great when I pulled up for their free air check. He found a screw in my tire. Guy up at desk showed me my options for tires so I could make an informed choice.
Best service I have had in a long time! Thank you for being so considerate of your customers! I will definitely be referring people there!
Great! Always personable, explains all options and answers your questions.The associates in the shop are definitely the backbone of the stores! Watching them, there safe, cautious, and respect your vehicle!
Very helpful staff that went out of their way to help us get on the road safely. Quick in and out with an appointment we were there for less than an hour for a four tire change.
These guys were the greatest!! They replaced my tire, checked all of them and gave me a great deal in about 20 minutes!! Wonderful experience! Highly recommended!!
Made appointment for 2 tires. I was in and out within a hour. Great service
Very busy, but attentive to customers.Quick tire purchase and put on the rim.
I just went there for the 1st time. Caleb and the staff that helped me were very pleasant, even on a busy Monday after a Holiday. I went in to do a valve stem replacement but I ended up buying a new tire and will be going back at a later date to replace all my tires there.
They was great fit my tire fast got me back on road fast everyone was awesome thank you all so much
This W. Kimberly Branch has the BEST customer service ever. Stephen & Alyssa are amazing. I highly recommend them!
Friendly people always had good service
Friendly knowledgeable staff. Well maintained waiting area. Went in for my free tire rotation and rebalancing. Smooth as glass.
This store will do anything to make you believe you need new tires.
Im glad theres someone around to check the air in my tires since the old man is gone!!
I received great service today. My wife had a flat tire and I was able to get it fixed with great service from the staff.
Great they got me in the next day at time that suited me best. Service was fast and very professional. Didnt hesitate when answering my questions and was confident in information given 👍👍
Was a walk-in at 4:30, so they wait was on me. They had what I needed and installed the tires with no problem. Staff was very knowledgeable about the LT tires I had on already and they made sure my safety was a top priority!
Great service and awesome employees that were friendly and helpful!
Thank you Steve I appreciate everything u did and help me and my mom and thank you for your good customer service skills we a appreciate
Probably some of the best customer service in town! even though theyre super busy but they cant help that
2nd set of 4 tires from them, plus 4 custom wheels and tires for my hotrod that I did not buy from them. All were great service and in and out in minimal time when you make an appointment A+
As far as the name sake the one in Tucson Arizona was awesome and theyre the reason I continue to shop with Discount Tire. Here in Davenport Iowa theyre trying to keep up with my 1st experience
Pretty standard visit. Replaced my front passenger side tire. Nothing to complain about. I really appreciate their effort to wear masks and social distance.
As a customer who has ordered custom rims from this place, Ive had terrible experience. The first time I tried, they had the rims available on their website and let me order them. The day before Im supposed to get my rims and tires, I get a call saying they do not have the rims in stock and do not have an ETA for when theyll be back in stock. I cancel my order and wait to get refunded before I try again. The second time, I call the shop and chat with the customer service person on the website to confirm they have my rims in stock. They say theyre all available 2-5 business days from when you order. Okay cool, Ill schedule for the 5th day away just in case. I get an email confirmation for my appointment and I go to the shop. They tell me they wont have my rims for at least another two days. Staff will call me when everything is in and ready. This company is terrible with their custom rim service. Maybe their tire service is great but because theyve screwed my schedule twice, I would never recommend this company to anyone else. Im hoping I actually get my rims in two days and never have to deal with this company again.11/20/2020 UPDATEThis time I got a phone call telling me my order was ready. I make an appointment for maybe three hours later and head to the shop. Turn out my order was NOT ready and wont be ready for another 5 days. At least Brody owned up to his mistake but why not check the order before calling? Guess I was wrong about the staff too 🤡
Awesome & fast service never disappoints. Very helpful & friendly 👏
Very happy with this place of business. They recently changed the tires on my camper. All I had to do was pull the camper into their lot - plenty of room - and they changed all the tires. Didnt even have to unhook the camper. I was out of there in 20 minutes - all four tires changed and balanced. They also used an actual torque wrench to check the lugs - very professional! Also, I will add, we had a puncture in a tire about six months ago (our daily driver). We brought the tire in and they fixed it on the spot - NO CHARGE. Wow! Anyway, big thumbs up to this place. Very service oriented and professional staff.
Awesome customer service!
Super nice staff! They do such good work. I will never take my tire needs anywhere else.
Great staff, great service, and flat tire repair is free.
I really like taking my car here for tire work. They are always friendly and service is fast. Highly recommend checking them out!
Although we were the Third customer in the store, they were telling us it would take three and a half hours for a tire rotation. People were very unprofessional and their demeanor towards customers
Quick service and always all about customer service!!
Friendly people, got job done quick! Awesome free services as well
Excellent customer service
Best service always. I have been to one in Georgia also .
Fast and friendly
Good business good people
They seem to have an issue with installing my center caps correctly and they always seem to over inflate my tires (door sticker calls for 32psi guys). I have not however ever had any issues with tire installation, balancing, or lug nuts. They offer a good selection of tires to choose from at a competitive price and theyre great at squeezing you in or scheduling you for a time of your choice. The free air station is very useful when the temperature changes.
As alway great people. In and out quickly.
Perfect place to go if you want to get upsold on something. Nice try D-bags
Thankyou for a job well done, an great service
They were fast, efficient and good value for product.
I just want to say what a great experience I had. Never been before and highly satisfied as a customer. Originally when I was shopping around for tires I had called Discount Tire for a price. I was told a price that I was ok with so I drove in to make my purchase.... not realizing I came to the wrong location and they didn’t have the tires I was quoted and only had more expensive ones. I was upset because I had drove farther to get to this location and Brad the assistant manager stepped right in and said “don’t worry I’ll take care of you” gave me better tires for the same price and I didn’t hardly wait at all. Other then the tires I have been having some issues with my rear end swaying and he pointed out an obvious Problem which even the mechanic missed. I just want to say how Thankful I am for Brads amazing customer service and Discount Tires has forever earned my business because of how Awesome I was treated. Thank you again to the West Kimberly Davenport store and thank you Brad!!!
They were very quick to get me in and out. Very polite also.
Service was great. The guy who waited on me was really nice. The store though... wow. Grossest womens restroom Ive ever seen. No paper towels. No toilet paper. Little cooler stating theres free water for customers but... empty. Wouldnt touch the coffee after seeing the restroom. Not expecting much from a tire shop but a clean restroom and not an empty fridge if theres no water.
Good service, friendly employees and a great product. Tires for any vehicle you may own.
Decent place. Good product. Ask for full amount of work being done.
Well we stopped in to get a tire checked and waited for an hour. 3 cars that came after us were taken care of first. Maybe they had appointments but no one came to give us updates just kept the cars rolling in. Very disappointing. Needless to say we left with a low tire. I used to praise this place and now I will never go back or recommend them again. Ridiculous!!!!!
I had a blown tire and was very stressed about having it towed and i went here. Robert was amazing and very helpful. He made the night easier and informative. Great prices too.
Adore these guys. Always personable and friendly with a quick smile. Super efficient and knowledgeable. They always have what I need and always seem to make room in their schedule for their customers. Honestly the best place Ive ever been for anything car related.
Great service, amazing prices. Wont go anywhere else! Recommend 100%!
Bought tires from here on multiple occasions and have had the best service from any tire place in the whole QCA. I will not go to any other tire store around.
This is the only place I go for everything tire related, and if I could leave 6 stars, I would! The staff is always very friendly and quick, and they go above and beyond to take care of your needs. After a recent visit where my exhaust pipe broke at the shop, they were able to get it taken care of for me, which is something that they were not required to do, but it just shows how much they care about their customers! I would highly recommend this location!
Everytime I go there it is exceptional! Guys are top notch, will even stay a little later after closing time to get the job done. If I had 5 thumbs Id give 5 thumbs but stars are good enough.
Great service and really knowledgeable about their tires
A nice greeting at the door 😊My boys put new rubbers on my car & insured them ❤️I drove out of my trailer park and it started limping, straight to Discount Tire my boys said. I was a tad frustrated thinking here we go another hundred something for a tire over a screw! 🤦🏼♀️$17-$18 for a NEW TIRE 😍❤️ Car and tires are insured ❤️
Awesome service! Got me in and after quick check, told me I did not need 2 new tires. Had a nail in one and the other needed to be rebeaded. At no cost!
I had a nail in my tire. Didnt even bother to look. Come back tomorrow.
Bought the tires I needed online, scheduled my appointment time. In and out within an hour.
Coty was very helpful.
Absolutely sucks and its making me put a star
Good staff and nice place to buy tires. Specially tire certification is very great to have
Very professional staff, clean waiting area. Fastest in and out the in a long time
A quick place to pick up some rubbers
These guys are so nice & helpful. They just plugged my tire that had a nail in it, and I hadnt even purchased the tire from them. Im definitely going to buy tires there the next time I need them.
10 minutes on hold then nothing. Have purchased tires before. Not again.
There were some serious miscommunication from start to finish. What I was told on the telephone prior to bringing my car in was not even close to what I was told at the cash register. About $75 difference and the situation was no different before or after the time of arrival. Whatever, I needed new tires.They took my number and I left to get a bite to eat while they worked. Didnt hear anything back from them. Almost 5 hours later, I decided to call them. My car was done and sitting in the parking lot, where it had been for a long time. Thanks for letting me know!Anyways, Luka tried to soften the poor customer service by giving me a $25 mail-in gift card offer. He was very polite and seemed genuine in making it right. Still, I just couldnt recommend this place in good conscience...
Easy transaction and short wait time, guys did a quick and thorough job.
I called because my tire sensor went off. I went from 35lbs of tire pressure down to 25 lbs of pressure. By the time I got here and they checked my GMC in the tire was completely flat! Got here just in time. My vehicle got right in with its flat tire! Didnt have to wait for a bay to open up! They got it in and out within 30 minutes! Tire was SAVED AND NO CHARGE to fix it!!THANKS TO EVERYONE!
Very friendly and helpful
Good service. Got me in early then scheduled and then got me out quickly
VERY IMPRESSED!! This is the second vehicle that I have purchased tires for and each experience has been Great. The staff here are SO nice and friendly; ALL of them! Also, their prices are Very competitive. I called another tire store and got a price on tires for my truck which included a 25% sale, I then called Discount Tire and Discount Tire was $100 less! Ive been referring everyone I know there. Thanks Discount Tire!
The service was very professional although I did not have an appointment they made sure that my car was taken care of and it was no charge.
Good prices on tires. The installation of 4 new tires was pretty quick. Reason for 2 stars is they sell this certificate for a warranty on your tire. They dont tell you it is optional which it is. They just charge you for it. Seems like an unethical buisness practice. Just charge money to people for something optional instead of asking. But hey they dont know right?
Discount tire has been MY tire store. They treat you rite and stand behind their products. Thanks
I scheduled a winter wheel swap for 4:30 and they did not pull my car into the bay until around 5:45. I understand how it is very busy this time of year with people preparing their vehicles for winter. However, their logistics during busy times could use a little work. The wheel swaps are free which made the delay less bothersome.
Always helpful.
Awesome! Luke, the manager was very nice and professional. They rotated my tires. They even balanced them. Thanks guys.
Came here and purchased two new tires for my van. The sales and service staff were very helpful in helping me find what tires I needed. It only took about a half an hour or so, for them to put them on.
Just left the store. I ordered a tire a week ago, and set my appointment time for the following friday. From the previous week I understood delivery could take between 5-7 day, so schedule a week out too be safe I thought. When I arrived the man(Rob) informed me that my tire hadnt come in yet. Why wouldnt you call someone and inform them the tire hadnt come in yet on the day of their appointment. I do NOT live close, and only choose this store under recommendation from a guy at work. Most likely will not return to claim the tire I had ordered, if they even call when it does come in. Not money out of my pocket (except gas), just wasted time.
Great place to get tires
Good process great customer service. I have purchased from them several times. Once youre a customer they will repair tires free rotate etc.
The customer paid for a tire,mount and Ballance then was told they couldnt take spare off to put on new tire... Took the car to a shop to have lugs replaced when mechanic (myself) opened the truck to get new tire found they never mounted or ballanced it... As the owner of a shop I find this revolting a place would take advantage of a customer like that... Probably cause she was 25 and unaware.. people be careful where you take your stuff they screwed her outta about 35.00 for work they charged for but didnt preform!
Great place
Friendly staff! Extremely helpful! Excellent warranty on my tires!
Best experience buying tires. Good choices, good prices, nice guys to deal with. They put tires on our motorhome and then had them put tires on our conversion van. Went on a trip to Dallas TX (about 3000 miles) and when we returned stopped in to get tires rotated and they even checked balance again. The only place we will buy tires.
Excellent customer service. I bring all my vehicles here. They are very helpful and always friendly.
Great store. Helpful and friendly associates.
Needed a tire quick! End up buying 2! They serviced me immediately! Comfortable waiting area! Free beverages! Great experience!
This location does not even deserve one star. I live 30 miles from any location so I always call first to make sure they have what I need. Gave them the make and model of my car, they stated theyd have the tires there at a certain time. I drove in and they mounted the tires. I questioned it immediately after having them installed as they appeared bigger than what was previously on my car. I was assured by the manager that they were the same size. Just recently, after pulling the car out of storage, my husband was going to rotate the tires. He noticed damage to my front fender. We checked the tires and noticed that they were not the correct size for my car. I called this location and was told over the phone that in fact they had put the incorrect size tires on my car and that if I can in they would make it right.....their idea of making it right is to offer me $248 credit towards purchase of a new set of tires. This wont even cover the cost of the damage done to my car. And they admittedly put the wrong size tires on my car. However, now they want to back peddle and say that because I have after market wheels, the tire size is right. Well, they had no way of knowing what wheels were on my car when they got the tires from the other location and told me what time theyd be there....I was told I would be able to speak with a manager, after an hour of arguing and getting nowhere and not once seeing a manager, I left. My husband will go back and deal with this as he will probably get further since I am just a dumb female who knows nothing about vehicles. ( thats how they made me feel) in all reality I probably know more about my car and how to repair a vehicle than any of those men that work there.UPDATE: After speaking with the regional manager, who in turn got in touch with the store manager, my tires as I type this, are currently being replaced, at no cost to me. I truly am appreciative of the regional manager and store manager for making this right. I certainly wasnt trying to get something for nothing, I just wanted it made right. And now it is. Thank you Luka.
While not the cheapest, they do the least expensive they can. They are professional and courteous and do cut whatever costs they can to help you out. Pretty excellent place!
The guys are super nice and helpful. Explained what they needed to do and took care of me as quickly as possible.
The manager there is great! I think his name is Matthew. These guys go out of their way to help! After visiting the Elmore store for a tire rotator only because of the convenience of location Ill never go there again! Ill make the extra drive to come to this store because their customer service blows them away! Keep it up
Got me in on time and the prices are better than others.
Absolutely phenomenal customer service. They seem to really care about your safety.
In and out. Great tire prices for 5 stsr tire and service, better than F AND F