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Volkswagen of Crystal Lake
5213 Northwest Hwy, Crystal Lake, IL 60014, United States
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Volkswagen of Crystal Lake
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ke
Review №1

My salesman, Frank was excellent to work with. Very knowledgeable and honest. He answered all ofMy questions and gave me space to figure out my decision without any pressure! Not the typical car buying experience--:)I have never bought a VW before and I was very impressed with the dealership and the sales people. I highly recommend them!

Cl
Review №2

Frank (sales) and Trevor (finance) were great to work with. Great atmosphere and took care of business quickly. I would recommend 👌

Jo
Review №3

Roger was my seller, he is new but he did a great job. It would have been nice if he would have explain more about the features of the car. They offer free car washes but they are not efficient. Had to wait 25 mins for a car wash. Not everybody has that much time for a car wash. Overall it was a good experience.

St
Review №4

Arrived at dealership knowing what car we were looking for, Staff helped promptly on moving us thru the process. Very happy dealing with Frank and Trevor the gti guy !!! And of course my wife loves her new Atlas so bonus!Thanks again!

Cl
Review №5

Better experience here than other dealerships. Straight forward, helpful, fun and relaxed. Leah was a wonderful help and Bruce and Frank answered all questions. If you dont dont mind the hike, check them out.

Da
Review №6

I had a great experience purchasing a new car from them today. So professional, no pressure and a painless process. I can personally recommend Volkswagen of Crystal Lake as a great place to purchase a new or used car.

Ty
Review №7

We worked with Bruce who was great. The whole staff was friendly and chill. I highly recommend!

Ke
Review №8

Great venue with wonderful service and fair prices. My girlfriend bought a used VW Tiguan from them and was very pleased.

Sa
Review №9

We had a great buying experience at this dealership. Max was easy to work with and extremely helpful. We couldn’t be happier with how quick and smooth the process went. If you are in the market for a VW we recommend visiting this dealership.

Ma
Review №10

The people at VW of Crystal Lake could not be more pleasant to work with. They treated me like a human being without all those high pressure tactics!

La
Review №11

Derrick & the others at VW Crystal Lake, made the whole process of purchasing a car so much better then other dealerships out there! They were honest and helpful in getting the best deal possible!

Er
Review №12

Frank was very helpful in getting me into the Jetta that I wanted, and explaining everything.

Ro
Review №13

I just purchased a used pick up and had a great experience. The salesman Derek was fair, honest and respectful while negotiating price and my concerns.I would recommend this dealer and it’s staff.

La
Review №14

Took my car in several times for bad tire, they kept saying nothing was wrongHad them even do a tire rotationStill the car drove bad and seemed to be all over the placeMy son took it to Firestone, both Firestone and Goodyear said all 4 tires where unsafe to drive on and the car needed a full alignment.Volkswagen was also supposed to change my air filters but I was told that was not doneThey charged me $150 for nothingI will not go back there

Da
Review №15

My wife was able to find her dream car at Anderson Crystal Lake Motor. Thanks most especially to Frank Mustari for his professionalism and patients during this process. We proudly and loudly recommend this establishment for any and all of your automotive desires. We will return.

Pe
Review №16

Very quick turnaround (less than 2 days) from my initial internet inquiry to driving off lot. Client Advisor, Frank Mustari brought car to me for test drive and I bought it that day. Trevor Awe who handled finance end of transaction is licensed with Secretary of States office of motor vehicles so the registration (license plates) was all done at dealer within minutes.Both Frank and Trevor were very courteous, professional and friendly. There was no hard sell. This was by far the easiest, least painful and most pleasant car buying experience Ive had in my 50+ years of car ownership.Thank you.

Le
Review №17

Derek was amazing to work with! He was very helpful and funny! I felt very welcomed and cared about through the whole experience! He even texted the next day to check on how everything was going!

Fe
Review №18

Starting with my first visit I was pleasantly suprised by the easy going low-pressure sales treatment I recieved. I was there to check out a commuter car. Max W. Was my salesperson. He was patient, friendly and personable. He answered my questions and didnt push for a sale. I left to do more of my research on the right car (between VW and about 3 other brands).In the end, I chose VW from past experience, what the brand offers and the right price. In part, also because of Maxs low pressure approach, which definately helped make the decision. On the day of the sale everyone was friendly, welecoming and the atmosphere was comfortable. The purchase process went really well. The facility was also very clean and inviting.All and all, everything I could ask for in a new car sales experience. I highly recommend looking at Crystal Lake VW if your in the market for a vehicle. Go Jetta!

Ja
Review №19

The buying experience was seamless. I was in and out the door within an hour. I would highly recommend purchasing your vehicle from VW of Crystal Lake.

El
Review №20

Visited Crystal Lake Volkswagen dealership to test drive a certified used 2018 white silver Tiguan with my husband for our son’s 17th birthday gift.Mr. Bruce Jones approached us after couple of minutes perusing through a Tiguan parked on the lot which ended up being the car we wanted to test drive! So no waiting there at all.Pleasantly surprised with such excellent service and superb customer experience Bruce provided us which made my husband and I completely comfortable dealing with “no pressure” demeanor from a car salesperson. Tiguan S rode smoothly without any issues but noted cigarette smell emitting from inside the car, minor bumper scratches, few areas of stain from the back seat and drivers door panel and passenger seat that had a broken handle which was later mentioned to Bruce. Otherwise, the car had low mileage and in really great shape. Bruce took notes and stated he will make sure all of our concerns about the car are addressed and offered us to come back to test drive again. We liked the car so much and the excellent service with no hidden outrageous added charges, my husband and I decided to purchase the car on the same visit.A week later, above concerns were addressed by Bruce! My husband and I inspected all the areas of concern about the vehicle and they were addressed! I could not be happier! Such an excellent job by Mr. Bruce Jones!Wanted to say a few words about Trevor, the business manager, who facilitated the transaction, was very personable, another Volkswagen employee who provided us excellent customer service with his detailed explanation and no pressure to sell any other warranties for the car.The lady who processed our down payment for the car was also very pleasant.Overall, our car buying experience is a 10 out of 10! Thank you Bruce for being transparent with us, friendly, helpful, and for a wonderful and excellent service! This dealership is highly recommended!

Pe
Review №21

Susan and I recently updated our 2015 Passat with an 2021 ID.4 ProS. The complete staff at Anderson were a pleasure. Experienced, polite with an excellent understanding of the entire VW product line. We feel that these the partners to have on our team as we move into the world of EV!

Al
Review №22

The parts department is exceptional. The manager helpful and a pleasure to deal with.

Ra
Review №23

I went in to finance the remainder of my loan and Trevor was a huge help and made the process super quick and easy. He got us started on all the hard stuff over email and we were in the dealership signing paper work for maybe 15 minutes. He was also super patient with how many times i called him with a different question every-time. I called him what felt like a dozen plus times but he was so attentive and friendly the whole time. When I first leased the car, we went through Frank and he was also a pleasure to work with.If you are looking for a friendly and trust worthy dealership, go to Volkswagen in Crystal Lake. Frank and Trevor are the guys to go to.Thanks again!!

Su
Review №24

It was a straight forward no haggle pricing.Thank you for the response and compensating for ride.

Ka
Review №25

This summer I was a first time car buyer. I was nervous to deal with the pressure you typically hear about when purchasing a car. However, from the second I walked into the Crystal Lake Volkswagen car dealership, Frank made me feel comfortable and at ease. He was patient, answered all my questions and made the process a breeze! I highly recommend working with Frank and the Volkswagen team.

Je
Review №26

Buyer beware!!! Do not buy a used or new car from Volkswagen of Crystal Lake. I purchased a 2012 Elantra on March 8, 2021 for 7,400 for my college student at Harper. She went on spring break and upon returning after driving it a few times the transmission went out. As a Christian I asked for a refund or a safe vehicle for her to drive and Nick Saciano & the GM Dan refuse to refund my money. They refuse to fix the car that Anderson now deems unsafe to drive and they refuse to replace the car. Nick indicated that he is following his companys policies. I hope this posts helps someone else who may be considering purchasing a vehicle at Volkswagen of Crystal Lake.I would give 0 stars, but I cannot post without noting 1 star.

Je
Review №27

Great attitude towards helping their customers, just short of giving me a new car. Ha ha like that would ever happen. Very helpful, as they explained that they needed to order parts. Good peeps to deal with.

Al
Review №28

They are probably the least helpful people i have ever met when it comes to service. Dont take your car here for any kind of work.First off they had my car in their shop for over 2 weeks for a job that takes 6 HOURS. They gave me no loaner car so I was without car for that time period. And when I tried to contact them with updates they would tell me its almost done. Each time... finally I got fed up with it and went into there shop and asked why its taking so long. They gave me a response of we have some emergency vehicles we have to do first so Im not considered an emergency vehicle when I am without a car and have work to be at?Then I take it back to get looked at a few months down the line because I hear noises obviously from the work they did. Again they try to play off that they are not at fault and saying that my car has too many after market parts involved so they cant even touch it now.

Jo
Review №29

Brought car in for warranty work where subframe needed to be removed. Car was there for 2 weeks for a supposed 1 day job. They called an admitted they have never done the job before even though it’s 3 year old model. Got my car back finally and the tech left SUBFRAME BOLTS OUT! HUGE SAFETY issue and all they did to correct it was install new bolts. No alignment performed or anything at any point. This is a huge safety issue and they had already put my life in danger. I will never be taking my car back here or buying from them again. Please take your vehicle to another dealership as this one does not care about your safety.

Ma
Review №30

Big shout out to this dealership. Me and my bride had a Great first time New purchase experience at VW of Cristal Lake. Very cooperative in meeting my family purchase needs. Better than most dealers Ive ever gone into (to say the least). Everyone I encountered smiled through their masks and greeted us like the VW Family youd expect from Volkswagen. Definitely better than the average service from the Receptionist (Leah) to my Salesman (Derek) and Finance Admin (Trevor) - Mahalo & God bless!

Ra
Review №31

All staff, especially our salesman Frank, were very friendly and helpful. The process of buying the car was very easy.

Mi
Review №32

Although I am not of fan of my Volkswagen car (2009 VW Tiguan as it has caused so many issues for me) the repair department was quick and fixed the issue that I had come in with.For a back story, I brought my car to a different mechanic not associated with this dealership and they screwed me over and did not fix the problem of my car. That mechanic had my car for over 2 months, took my money and the car still had the issues. I had to have my car towed and Volkswagen fixed what they needed to fix in less than a day. the service was QUICK and up-front about their costs. For me, communication is my number one priority and Volkswagen of crystal lake did that in a timely manner. Im not sure of newer models of the car, but i would definitely not recommend the make and model of my car, my check engine light is on AGAIN. If you buy a Volkswagen, make sure you have a lot of money to use for repairs. :(

Ri
Review №33

These guys without a doubt are some of the best to work with in the VW brand in Illinois. I looked far and wide when looking for my Golf R back in 2016 and these guys worked with me on my 2011 WRX trade. Got a great rate on the 2016 Golf R and enjoyed every minute of the 3 years I had with the car.At the end of the lease they made sure to take care of me also. We without a doubt will be back and I cannot recommend this dealership more. I love performance cars but I love great service even more. This dealership delivers on that 100%.

J.
Review №34

There service was fast and curious the service manager was helpful. I would recommend this dealership to everyone.

Pa
Review №35

Great dealership and great cars. Thank you!

Am
Review №36

Update: I was going to delete this because they said it wasn’t their team that sold me the car, then I realized I mistakenly said I purchased this car three years ago but it was actually two, August 16, 2018. Therefore, it was their current General Manager that was in charge, and they would not have handled it differently like they said in their response because obviously they did not.If you are purchasing a used vehicle make sure you have it looked at by an independent auto mechanic, you have one month. When I brought the used Hyundai I bought from them in for the first oil change I was informed that there was metal in the oil and the motor was shot. They would not do anything to make it right and either they didn’t look the car over or they knew there was metal in the engine. I should have done the review when it happened three years ago but let it go. However, today I asked them to stop sending me emails because of the bad experience I had with them and they returned a very rude and sarcastic email back to me. Now I feel obligated to at least warn people that if things don’t go well they are really quite awful about it.

we
Review №37

The staff and everyone is wonderful and so very helpful. They made me so happy and helped me learn so much about my new car!

D
Review №38

Alan in service is the best! The whole staff is awesome! Our new dealership! Adios Fox Valley Schaumburg!

A
Review №39

Without a doubt the worst vw I’ve ever done business with

Pe
Review №40

Excellent dealership!!

El
Review №41

I would really like to give a big shout out to Adrian who helped me at VW of Crystal Lake. Even though my boyfriend and I ended up falling in love with a car at another dealership we went to, I would still really like to give praise where it’s due.I’d like to thank Adrian for being patient with me. He was very proactive and prepared by pulling up the vehicle for me, making sure it was clean, looking over the entire car and answering all my questions. He was very responsive to my calls and emails and never rushed or pressured anything. Thank you Adrian.The Acura I went to see is in perfect condition and you can tell it’s been well taken care of. I was impressed by this. It was clean, ran great and it’s gorgeous! I was happy to see they sell nice cars. The manager, cashier and the other Salesman I spoke with (Max) were very friendly and helpful as well. Thank you all.I would recommend Adrian at VW of Crystal Lake. He’s friendly, professional and always ready for you. Thank you again, Adrian!

De
Review №42

Probably the least helpful people Ive met when it comes to service. Dont take your car here for any kind of work

co
Review №43

Took my car in to have a noise looked at,all covered under warranty but this dealership is one of the best I have worked with. So thankful that it is so convenient for me but I would drive out of my way to deal with the service department. Something as simple as washing clients cars and just being friendly goes a long way these days. Thank you!

Ro
Review №44

Very competent and friendly people from sales to service. You get a sense that the owners care about their employees and customers.

Jo
Review №45

This is our 3rd Anderson VW. After 35 years of car purchasing, we have never come across a group that puts the customer in the highest regard!

De
Review №46

Got a great service and friendly customer care here after VW Elgin has refused to help at all. My Tiguan needed the alignment.

Li
Review №47

Absolutely a great dealership! Very organized.

Mi
Review №48

Dealer Christina was over all professional and helpful. Deal it self took long time to workout (5hrs)Was not happy with financing with a service called shadow car deterrent plan kind of snuck on us. Was told it would probably lower are insurance coverage but did not. We test drove the Tiguan on a snowy day and it handled great.

An
Review №49

Great service, good people

MO
Review №50

Disappointing go somewhere else that sells Volkswagen 👎🏼

Li
Review №51

This is the first dealership where I actually felt a sense of family. I was treated very well and I would recommend this location to friends and family. Bruce was amazing in explaining everything and answering my questions. I literally just got my car two days ago so I’m hoping they will continue to exceed my expectations throughout my ownership of the vehicle.

jo
Review №52

Very quick and easy transaction. I called In the am to confirm availability they said the car is in stock come on down and take a look.It was exactly as they described if not better. Very pleased and will be doing business with them again .

du
Review №53

Check engine light on. $280 to diagnose. $1800 to repair. Sensors.

Tr
Review №54

I wanted to give a huge thank you to Lucas in parts for all his patience with me during all my numerous phone calls n questions. He was awesome n very helpful. And Thank you to CK in service for having my car ready as promised first thing in the a. m you guys are the best thank you so much for all your help

Co
Review №55

The waiting area is super clean and comfortable... the wait was short for a broken mirror and the entire staff was super friendly and helpful. I see no reason to go anywhere else honestly.Went twice now and for synthetic oil changes you cannot beat their price, speed, or service. Alan is fantastic. He is knowledgeable and lets you know all your options instead of pushing them on you.

Tr
Review №56

From the second I walked in the door, I was treated like a valued family member. My salesperson, Bruce, was knowledgeable, helpful, patient and kind. He took the time to explain all the benefits and features of the car to me and really show me how to fully utilize it. The entire staff kept things moving at a suitable pace, slow enough that I could understand everything but not lagging either. I would recommend Bruce, Casey and the entire team to anyone.

Mi
Review №57

Bought my car there almost a year ago, and had a great experience with the sales team.Now it was time for the first service. Again, timely, thorough service received along with some lighthearted humor. Great experience start to finish and reinforced why we bought from them in the first place.

ma
Review №58

Very friendly and professional experience! Service was delivered as promised within the time stated. They provided me a loaner car during the time of my service without any problems. This is the best dealership experience I have ever had. I purchased my vehicle here and have it serviced here as well. I would highly recommend this location for sales and service.

Ma
Review №59

We recently purchased a vehicle from Anderson Volkswagen in Crystal Lake. I could not be more pleased with the level of customer service we received from start to finish. It was absolutely amazing. They are fair, honest, and hard working. They did everything in their power to make my experience top-notch, and it truly was. I wont hesitate to purchase a car here again in the future.

Ca
Review №60

This dealership works with the customer Frank my salesman was awesome throughout the whole process. They were extremely transparent on their pricing and willing to work with the customer at all cost. I highly recommend this dealership to anyone looking for a Volkswagen BMW or Mazda.

AN
Review №61

Great people. Internet, and sales were outstanding. The Finance guy took my money. So as wonderful as he was he still made me cry.😁 Great group. I would recommend them all day long.

Da
Review №62

Pleasant experience, and the staff was overall pretty nice.

Ju
Review №63

The facility is amazing, and their staff is outstanding. Frank helped me decide which vehicle to get without pressure or pushing. Alan has been so consistent, helped me with ways of taking care of my new VW Tiquan and overall a very happy serviceman. I could not be more grateful for this place.

Mi
Review №64

Enjoyed my car purchase. I’m pleased with the sales, the service and delivery. Love love love driving around in my new car!!!!!

B
Review №65

Derek and Bruce are one of the best sales men on the floor. Both sales reps are knowledgeable and professional when it comes to moving metal. If they do not know the answer to the question you seek, they will do their best to find one for you or direct you to the person who does.

Ta
Review №66

I found a car I was interested in online and was contacted immediately to come in and take a look. I met with a salesperson to see the car and take a test drive. All of the staff were very kind and accommodating and got us a great deal! They worked with us to make the sale as easy as possible with 2 very young children.

Hu
Review №67

Probably the best car buying experience to date. They were a great group of people and everything went so smooth. I would recommend this place and these guys to anyone. Great Job!

Br
Review №68

Bought my volkswagon beetle here. Love my car. White with a sunroof and tan interior, so much better than black. Everybody was nice

Em
Review №69

My family purchased a car here last year. I came to bring it in just to get it washed (they offer free car washes for as long as you own the car youve purchased here), and the dealership is so nice! The environment is so clean and comfortable and it is easy to make yourself at home. And on top of that, the employees I have met are so kind! While I dont have experience with the sales or repair aspects of the car, I am impressed with this locations customer service, especially into some dealerships I have visited prior.

Ro
Review №70

Straightforward pricing and no-hassle experience. Excellent online tools and no surprises when you go visit after doing online correspondence. I would recommend this dealership to anyone.

Mi
Review №71

2019 edit: Been coming to this place to service my Tiguan since 2015, service remains top-notch and on-schedule. Dog friendly facility. Had to use a loaner for an overnight service — car was clean and pleasant to borrow for the duration. All questions were answered quickly and in end-user friendly terminology, services were explained thoroughly and money-saving efforts were made to make ownership as painless as possible. Great place!

ke
Review №72

Service was great as usual! I made my appointment and they were ready to get started right away. They returned my car brand new and spotless! Great job cleaning my car!

Kh
Review №73

Jim Clinton is a very welcoming and cooperative agent. I traveled to buy my first car in the USA from them and he arranged the whole thing. He even manages to get a discount for me. Although it was not his workday, he came from his home and was waiting for me there. He was so kind as to give me his personal cell number and did not let the thing for the caller machine just to make sure that everything goes perfectly.I did the driving test of the car with him and he was very sincere and honest about it.I was glad to deal with Jim and I had fun doing that. We shared a common passcode between us to make the deal successful and bring us luck. He was very good at saying, memorizing, and deciphering it. This code was Inshaaa Allah. I wish that there is space to post a photo here. I would post the selfie I took with Jim :)Since I am from another state, it took some time to receive the papers for the car and during that time, I contacted him multiple times and he was very helpful and informative as if I am calling him for the first time. He returned to me with information about the delivery and even sent me the track ID for the shipment.I like to double or triple check things. I bought a used Honda CRV from them for a very good price so I took it to a Honda dealer to check it thoroughly and found that the car is in very good shape and that Anderson Crystal Lake and their agent Jim were so honest, Alhamdulil Allah.I call him Clint Eastwood of Crystal Lake. You should go, see and deal with him.

Ky
Review №74

I would like to thank Trevor and the Volkswagen staff for getting me into my new car. Such a great place and lots of good people in that building. I recommend everyone to buy a car here, used or new. Great people all around. Thank you Volkswagen of crystal lake

Jo
Review №75

The whole Volkswagen family was great from the receptionist to salesman to the finance guys the managers where great helped me get into car that worked with my budget and have all the features I wanted would recommend this place to anyone definetly coming back for future cars

Ne
Review №76

The experience with the Crytal Lake Volkswagen dealership has been outstanding. This was primarily due to the service person Allan Shapiro. He kept me updated frequently on status with the repair and next actions. I felt totally confident that the car was in good hands at that point. Car was repaired as promised, washed, and ready to pick up as committed.Thanks Allan. Your put the Excellence in Customer Service.

Wa
Review №77

Always happy with service at this dealership.

ZX
Review №78

Get my car serviced here all the time. They are always very nice and usually get me in for oil changes when I just pop in without an appointment. Inside is very clean. The building is pretty new. I always hated going to dealerships to have work done on my car, but have had a change of heart with my Volkswagens. Volkswagens take specific oil and I only like authentic VW parts in my car. This dealership has also given me a loaner car when I am not able to take a day off work to bring my car in!! Very cool of them.

D
Review №79

Matt in service is always beyond amazing in the customer service he provides. He is extremely personable and knowledgeable. I am able to get my car in for service in a timely manner, its completed when quoted, and the work is done correctly. I always enjoy the opportunity to go in and have Matt take care of me as he has become a friend.

Do
Review №80

Great experience! I was greeted by Alan Shapiro immediately and we had a nice conversation regarding my vw bug and it’s needs. Service was great followed by scheduling a 40000 service for Monday as suggested by Alan.

Mi
Review №81

Awesome dealer. Great low pressure sales approach. This is our 3rd purchase from the Anderson group and I can honestly say each purchase has been wonderful.

Su
Review №82

Frank did a nice job explaining the car, as well as the purchase process. It was easy working with him, and we didnt feel pressured to purchase or do anything we werent comfortable doing. I hope that I continue to receive the high quality standards I have seen so far with Volkswagen of Crystal Lake.

Ch
Review №83

Bruce was great to work with. Personable and knowledge on the Golf GTI I leased. Never felt pushed into my decision or that I had to make a decision right now. Would recommend.

br
Review №84

Perfect service work and competitive service pricing. Ive brought my past two cars here for every inspection and oil change over the last 6 years. Tony B has done all of my service and I ask for him by name now. Always thorough and reasonable. HIGHLY recommend!!

Ro
Review №85

If youre coming in here to buy a car, youve come to the right place. Bought a car back in 2014 and I had a great experience. If you want my recommendation, ask for Alex B. He is a great salesmen that will listen and not make you feel pressured into buying a car. Not your typical pushy salesmen. He cares about the customer.

el
Review №86

A really outstanding dealership. They have an eclectic array of used vehicles that shouldnt be missed. Five stars.

Ro
Review №87

Had a great experience with Frank as a salesman. Casey joined in with some advice paired with his extensive knowledge of the car peasing process. Lindsey completed my experience with very straight forward handling of the signing and financial aspect. Overall I had a great experience. These gentlemen were not pushy at all and provided me with their the knowledge I needed to make a good decision.

Mi
Review №88

Easy in and easy out. Through my first two visits the people all seem competent and the price is right (free). Nice lounge to wait in. I reserve the right to change my opinion once I have to start paying for things!

Je
Review №89

Took my car in for service. Very helpful and explained in easy terms of what was wrong with it.

Je
Review №90

Great place to buy a car. Our salesman Alex listened to us and didnt try to sell us something we didnt want. I would highly recommend the company to family and friends.

Ka
Review №91

My fiancé and I recently purchase a Golf from Volkswagen of Crystal lake. Our buying experience way very nice, we even had the opportunity to meet with the owner! Unfortunately less than 24 hours after leaving the dealership with our car a service light appeared with a message stating to leave the car in park. Thankfully the dealership was accommodating and stated they would fix the car after it was delivered back to the dealership by tow truck. We are currently driving a loaner car. Today, several days including a holiday weekend, after or car was brought back to the dealership I called to check in on the progress and was informed that the necessary part is on an order block and they are unsure when they will be able to get the necessary part. I guess we will see what happens next. I plan to update this review as this process continues to unfold but currently I am extremely dissatisfied and upset with my experience buying a car from Crystal Lake Volkswagen.***UPDATE***Our car was recently returned to us in full working order. Everyone at the dealership was highly apologetic and made sure that all of my questions and concerns were addressed. I have updated my ranking to four stars- recognizing that the issue with our car is a rare malfunction, what he was handled by the dealership with care, for the most part.

Na
Review №92

Thank you for changing my car experience and expectations! Derrick was very nice, professional and curteous! I also want to thank Bruce for being very knowledgeable on the vehicle and helping me understand all of its features.

Ju
Review №93

Everyone was super nice and they did a good job!I did think it took awhile for a headlamp and tire patch but the service writer kept me in the loop and you have a nice flat screen that I didnt have to share 😎

Ke
Review №94

First of all I would like to say I went to Volkswagen of Crystal Lake to buy a used car, not a new car, a used car. I was looking for a specific vehicle and that lead me to them. I contacted them through email about the vehicle and got a response within 24 hours. After that I called their sales department and talked to Leah, hands down one of the nicest and most helpful people you will ever meet. She answered every question I had about the vehicle and even went out of her way to get me the specific details I wanted to know. To me that says a lot because I was a 4 hour drive away and out of state and I was treated like I was talking face to face with her when it was only through email or over the phone.The day comes to make the 4 hour drive to possibly purchase the vehicle. I show up and met Derek who showed me to the vehicle and went with on the test drive. Once again, super nice and cool guy who answered any of my questions. The vehicle exceeded my expectations when I saw it in person, it was better in person than any pictures or description that was given.After the test drive I met Alex help out taking my information and making the paperwork process painless. Another super nice guy that will answer any questions you may have. After finishing up the paperwork with Alex and Derek I was driving away with my new vehicle.Once again I got this over and above kind of service and I was only purchasing a used vehicle from this dealership and I was 4 hours away and out of state. I have been in similar situations like this before and dealers wont even respond back to you. I wouldnt hesitate to make the 4 hour drive again to purchase a vehicle from them again, new or used. So whether your local or half way across the country check out what Volkswagen of Crystal Lake has to offer, you wont be disappointed with the customer service. And be sure to ask for Leah, Derek, and Alex.

Ro
Review №95

Service was fast and explained to me in detail. Staff courteous and friendly. Customer lounge is clean and fresh-looking. Will definitely do business with again.

Sp
Review №96

This is absolutely the best dealer in town. Not only do they have the best priced quality cars, but their sales team is incredible. Bob L. was so good to me during my car buying experience. He steered me towards the best car for me that was everything I wanted, he was able to strike me a great deal too. If you ever go here for your car shopping (which you should!) definitely ask for Bob L. I cant say enough how impressed I was with the place and the sales experience I had. The place also has a very fun and relaxed vibe which helps a lot. They are not a normal car dealership, they set the standard very high. Great experience with Bob L. 5 stars

Er
Review №97

Outstanding Team that got me in and taken care of without any hassle. I stayed in their waiting area that has WiFi, charging area, TV, and comfy seating. Refreshments were available and again the Team was very helpful and friendly!I highly recommend this location!

Ka
Review №98

Frank was great! Very informative, straightforward and not pushy. We had a great car buying experience.

Ti
Review №99

The service was great and they took care of all my needs. They had my car done in a timely manner and explained everything to me in detail. Great job once again.

An
Review №100

Recently bought a new car from this dealership and had a great sales experience. Worked with Frank - not pushy at all, very knowledgeable, straight forward and kept to his word. Same experience with the sales managers - would highly recommend. Was not impressed at all with the finance manager - pushy, inappropriate and I couldnt wait to get out of there. Luckily we had had such a good experience outside of that we went through with the purchase. Also visited the service department to get one item fixed - Alan was very helpful and kept me updated. A good overall experience there too.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:5213 Northwest Hwy, Crystal Lake, IL 60014, United States
  • Site:https://vwofcrystallake.com/
  • Phone:+1 815-455-9600
Categories
  • Car dealer
  • Auto repair shop
  • Tire shop
  • Used car dealer
  • Used truck dealer
  • Volkswagen dealer
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:Closed
  • Saturday:7:30AM–6PM
  • Sunday:8:30AM–5PM
From the business
  • Identifies as veteran-led:Yes
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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