Such a wonderful dealership! I consulted with many BMW dealers around me and chose to drive 1.5 hours to Crystal Lake to get my dream car. Throughout the whole process leading up to the purchase date, the staff stayed in contact with me keeping me updated on the financing status, purchase status, and steps needed in advance of the purchase day. Due to technicalities, financing was a rollercoaster, but at the end of the day, Leah, Heather, Michelle, Ralph, and Jim all teamed up and got me an AMAZING (truly) deal on my dream car! In 2 hours from arriving, I had a new car! Such a respectful, not pushy staff that earned my respect and business for years to come. This place is worth the drive! This team is genuine and values their clients! My experience was exceptional! 10/10

Ethan has absolutely no idea what he’s talking about most of the time. If he doesn’t know the answer, he makes it up. If you decide to visit this dealership, good luck.Response to owner: Why would I make that call? He has my number. If he’s interested, wouldn’t he call me?This dealership is the worst. BMW in Barrington is so much better. Buy from people who care.

Definitely a 5 star all around: Sales. Finance. Staff. Service. Friendly. Everyone was wonderful to work with. Bill was informative and helpful in choosing the car that fit me and my needs. I was extremely impressed that they took the time not only with me but with my special needs daughter also. Highly recommend and will definitely be back for all my car purchasing needs.

Bummer for this Bimmer dealer. I was impressed by their ease the moment I entered the dealership. Drove the car by myself. They let me take it home for an hour. I was blown away. Awesome. Planned on buying it. Then, after all the time there, once I shared I was trading my car in and putting down some cash - they let me know the car was getting a $5k market adjustment above MSRP. The first question I had when I first arrived was about pricing. I was shown the sticker by the salesperson. Leadership chose to not tell me about the adjustment until after giving me trade in value and cash down numbers.NOT COOL. Had they beeen up front, my expectations would have been adjusted and I would have approached it differently.

Greetings! We were recently looking to upgrade our aging X5 and we had zeroed in on a performance version of an X6 or X4... This would be our fourth BMW purchase in about 10 years. We do a lot of virtual shopping and research and truly enjoy shopping nationally and negotiating hard. Being from Chicago, we have at least a 1/2 dozen dealers to choose from and so take our time to find the best fit.We found a lovely well-equipped X4M competition at Crystal Lake and while this was a lot of car for our needs, it was very tempting.What made the difference here was the service from Leah in advance and Michelle and Heather at the dealership. The GM even came out to great me. But the win really goes to Leah who negotiated with me a very good value for the car, our trade, and even an extra set of tires for the winter which she offered at a significant discount. I had several other deals working at the same time and hers was by far the best. Some of the other dealers wouldn’t even follow-up at all. Guess they have lots of other customers and didn’t care if I walked away.In summary, this is a small country dealership but offers a high level of professionalism and service. It’s worth the long but pretty drive out there from the city if that is where you live. The selection is modest compared the the city dealers’ inventories, but what Anderson has in stock is top notch and I would guess hand-selected. There was an awesome M8 in the showroom and a well-equipped X7 outside…and of course the X4M comp we bought. They can also tell you in advance what is coming in and you can plan your purchase as well. Cars are in crazy demand these days so plan ahead and be prepared to move when you find the best match!UPDATE (ON VEHICLE ITSELF) - Just a few quick notes on the car itself for those considering an X4M or similar - This car will move you in terms of acceleration, handling, comfort, and sound. Even in anodyne (Alpine) White, its a head turner. I have had numerous parking lot and gas station conversations with car guys who noticed the vehicle. For the price you get a whole lot of car (compare with an Urus, for example).What honestly surprised me was the level of practicality. I recently took the family on a short road trip and we comfortably fit three adults, one car seat, and a mid-sized child. We also were able to pack lightly but completely. There are a lot of comments in the review-verse about a rough ride. I honestly dont find this to be the case. When you soften the X4M Comp up with all the comfort and quiet settings, its nearly as comfy as our old X5 cruiser. I prefer a stiffer car, but the X4M is nearly sedan-like in full comfort settings.My day-to-day is Sport Plus in engine and steering, Sport in suspension, middle setting (Sport) for transmission and exhaust baffles open. We love the way that rides around town and on short trips. On longer cruises, we go to comfort in all settings, quiet the exhaust, and put on the ACC. With these settings the car is soothing and youll risk falling asleep. In stop and go traffic, the ACC settings significantly reduce fatigue. Its truly semi-autonomous. Still getting used to the auto parking settings.Things to keep in mind: Strongly consider Winter tires if you expect snow and ice during the year (and perhaps rims) and a plan for storing and mounting them, non run-flat tires, getting used to the automatic parking and ACC functions, the 1000-way adjustable seats...too many choices, ground clearance if you are venturing off paved roads, insurance premium up-ticks, and locating a track for seriously pushing the car. You really cant enjoy an M fully without a track of some kind (Ive been told).In summary, if you need a car that can easily outperform all but a few vehicles on the road (like a 911 Turbo or a newer Corvette) but are still saddled (I mean blessed) with family duties...or you simply dont want the image of a traditional sports car, this is your ride. Its really niche but also enjoyable and all-out superb. It checks all the boxes for performance, fun and practicality.

This dealership is wonderful! I set up a test drive online after closing time and the next morning received a phone call from Leah confirming my appointment. I arrived at the dealership and was pleasantly greeted by Michelle Canova, the saleswoman helping me. We went over to her desk where she handed me the keys to the car I was going to test drive and told me I could take the car for a drive on my own and to let her know when i returned. When i got back Michelle was more then helpful with any questions I had about the vehicle. The negotiation process was hassle free and very timely with no sketchy sales tactics. I arranged for a time total the car to my mechanic, Michelle was more than accommodating with my hectic schedule making this a very pleasant and easy car buying experience. I was treated with respect and my time was not at all wasted like at many other dealerships. I would 100% recommend this dealership and Michelle to anyone in the market for a new or used vehicle!

Exceptional experience with BMW of Crystal Lake! I greatly appreciate the services provided by answering all of my questions in a quick manner, and fixing the issues I shared as a concern. This speaks volume in regards to your company values and is important to us customers! Thank you for caring (safety and patience). Thank you for being accountable (fixing auto issues instead of blowing smoke to get out of fixing issue). Thank you for being trustworthy (great sales & service team, leadership, integrity). 👍🏽🚗😎

I found the service to be fine, though a bit slow. The chairs in the waiting room were torn up and very unprofessional for an upscale automobile dealership. I would recommend a waiting room face lift, especially for those of us waiting well over an hour. Doesn’t give a good impression. First impressions 101 guys……….😐

A truly outstanding dealership. We recently purchased our fourth BMW from Anderson and we live in Chicago (some 60 miles Away). We wouldn’t go anywhere else. When you are ready to purchase a BMW, contact Ralph Sidorowicz, a true professional who will exceed every expectation you may have.

Ralph was very professional and courteous. Continued to follow up with me to get this purchase done quickly and efficiently. Great experience and great support from the entire team. So happy I bought from these guys!!

I wish I had bought my BMW with Anderson. Today is the second time I’ve needed them for service. The first was a minor issue with the cooling system, and today the general manager, (Dan, I believe his name is) the gal behind the desk (Liyaha - can’t spell 😅) and the everyone there overall have always been a pleasure to work with.I needed a part/sensor for my brakes. Service was closed today (probably due to Covid/short on personal) and the service guy still came in with his awesome bulldog, just to grab the part and sell it to me. Then Dan apologized to me for the wait. Dan, absolutely no apologize necessary. You guys all rock! Thank you all for the tremendous customer service!Wish you all the absolute very best, thank you!7/5 stars - would recommend you shop with Anderson BMW for your next Mazda or preferably your next BMW!

Bill Black was our salesman and he was great. He was very knowledgeable about our 540i. He went the extra mile to get us set up and make us feel comfortable. Denise was great in finance as well. The whole experience was great.

From Derek and Chris in service, Ashley and Gina in reception and Ethan + sales department, this dealership exceeded my expectations. I couldn’t believe how easy it was to purchase my new car. The entire staff goes out of their way to assist customers, especially The Rock! I am never comfortable around finance professionals and he made sure I understood everything. I want the thank everyone involved in my purchase.

Another great buying experience. We just bought our 6th car from this dealership.So easy, no pressure and great staff!BMW of Crystal Lake makes car buying simple!

BMW of Crystal Lake makes the car experience so easy. Told them what I was looking for and of course they found the perfect BMW for me. Michele is amazing and easily coordinated the lease process, making it so quick and convenient. Within my small family, this is our 8th lease/purchase with Anderson Group - people you can trust!

Brought my BMW 535 in for a recall. Left the car for 3-4 days. Got it back with missing bolts under the hood. Also a loose metal brace toward the front of the car. Contacted the dealer and was told the manager was going to call me back. 18 months later I contact them again... tell them the same story again. Was again told a manager will call me back. 10 days later still no call. Dont ever bring your car in for service here unless you want missing bolts.

Great place to buy a car new one or used they let you take test drive awesome costumer service free fresh made cookies its a plys not pushi sellers its worth the driving.Michelle Canova great costumer service.

Had a Great experience at Anderson BMW of Crystal lake. Michelle my sales rep was wonderful throughout the process. Finance and management were very easy to work with. I would highly recommend them.

From the time we walked in the door until we recieved our car the staff was amazing. We ordered a car from the factory and during the build we were kept informed. Delivery was made to be very special. Our salesperson Michelle Canova was wonderful and the Anderson team made buying a car a great experience. That, to me, is not the norm, so we were grateful and very impressed. They have made a loyal customer out of my wife and I.

Good experience and willing to work with you to get a good deal.

Went in for an oil change, walked out with a new car. Great use of technology and in person meeting to simplfy and make the purchasing of our new to us Bmw M4 great. Highly recommend!

Overall excellent experience with the dealership and staff.

I called and spoke with Leah regarding the availability of a vehicle. She said it would take a few minutes to locate the vehicle and she would call me right back. (in the next 10 to 15 minutes she said)....Well, it took 4 hours for her to call me back. She said that someone was out for a test drive and they did not submit a credit application to purchase the vehicle yet, but she would know the next morning if they did or not and that she would call me and let me know. Its been 4.5 hours later since they opened for the day and still no phone call. I can only imagine what their after sales service would be like? Thanks Leah for showing me the level of service your dealership offers.

Julian helped me out, gave me time to test the car, very attentive and quick to get answers for us. If you need help, look for Julian, hell set you up with the car you want. Very satisfied with my purchase. (Also everyone else is very kind, never had good service at other dealers so this was a great change in pace for myself and my family)

A wonderful experience from start to finish! Michelle and Ralph are too-notch!

Service team is AWESOME. In and out, with minimal wait.

Nice Place! We were well taken care of

Very nice people very accommodating

Were willing to drive the car to Rockford for me to test drive, and they got me a great deal on a great vehicle! Would recommend to anybody!

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

As soon as you agree to a number the 5 star went to a 1 star. Bought a new 2020 BMW 550I they had a new sales person deliver the car with no knowledge on the car at all. Signed the paper work and a day later I get a call saying the rebate was wrong and my payments should go up $30 a month or I would have to pay $1,000 more. I told the sales manager that I was not going to do this as it was a mistake on their end. She told me dont worry we will eat it. Thats because you have to it was already signed paperwork. Still have not received my license plate on the car as its been 4 weeks now. Still learning things everyday on the car because you would think they would send someone right away when you buy a new car to show them how to use it. It went from a fun excited day getting the car to feeling left in the dark.

Terrible experience at this dealership. I saw a car listed for 22,000 and I tried negotiating with the salesman and after he came back from “talking to the manager” THE PRICE OF THE CAR WAS 22,500! I asked the salesman about the increase and he blamed it on the managers mistake. Shouldn’t the manager be “trained” enough to not “accidentally” increase the price when asked for it to be reduced? After trying to charge me this extra $500 they didn’t reduce the price by even $1. DO NOT PURCHASE A CAR FROM HERE UNLESS YOU WANT TO PAY AN EXTRA $500 SNUCK ON THE PAPERWORK.

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won’t regret it.

Great Experience during Lease process!! Heather (Sales Manager) was very professional and helpful during process. No hassle buying pressure, Returns calls promptly, Straight forward numbers, no hidden fee.

We just purchased our first BMW this weekend. Had a great experience. I love the fact that it is basically run by women. All the sales people were great. Shout out to Michelle Canova. Really appreciate the extra time she spent with us and her attention to detail!

Is there a zero star option? Placed a deposit on a Z4 I inquired on via Cars.com on 9/24. Used their online portal to set up an appointment to view and to test drive as well as submit my trade information, personal info, and place a deposit (via PayPal). We arrived on Saturday (9/26) only to be told the car was sold out from under us and our deposit DID NOT hold it. No offer to refund the deposit, we are filing a fraud case via PayPal and our credit card.

Really like this dealership. Made car buying enjoyable and easy.

Great service

Outstanding service and was a pleasure dealing with entire staff. Bob Miller was the best I have ever dealt with. All around amazing team! Highly recommend.

Most of the time you have to wait, but they got me in within an hour of calling to get a tire fixed. I forgot to mention that I am from Southeastern MI so I had a long drive ahead that day. That said I wish we would have rotated the tires or they would have looked at the status of the tires and made a recommendation. Still 5 star and polite people. Thanks!

First off, the services I got from this establishment were an oil change and a top off on fluids. No issue there, totally fine. Where my reason for such a low rating comes into play is the rip-off pricing on parts. No exaggeration either, they price their parts way more than most places. I figured this might of just been my assumption, but I did my research anyhow and went to get quoted on the same parts in the surrounding BMW stores within a 40 mile radius. Every single one quoted me close to $200 less than what they (Anderson BMW) quoted me. To make matters worse, I jokingly went a second time to Anderson to get quoted on a headlight bulb change and the rep looked me in the eyes and said “BMW lights bulbs are pretty expensive so to swap one out and replace it with labor costs should run you around $180”. FYI, I told this man that I wasn’t asking for the assembly piece of the OEM bulb, only the bulb change. Simple. I tried so hard to hold in my laughter knowing I could just go to an AutoZone and buy the specific bulb for $9 and install myself. In conclusion, if you value your hard earned money, time, and respect, do not buy parts from this business. They will overprice every part and every major service labor cost and hope you will be oblivious to it and accept. If you need a simple oil change for your German vehicle, I would only recommend going here for that. Hope this review helps those looking to consider this place.

Excellent service even during covid! Made the buying process seamless

When you purchase a vehicle from BMW of Crystal Lake, you know they are most concerned about the perfect automobile for you.The sales staff is highly knowledgeable and worked to find the exact car that met my needs. The financing department worked with me to get the very best rate and made sure I was able to get all discounts for which I was eligible.They have a high level of commitment to the customer and after buying a BMW from them, I knew I would be a repeat customer.

Ralph was amazing to work with

Nice group of people....I love working with a woman and Michelle is fabulous so I highly recommend her. The asst manager Fabian was a courteous as can be. They treat their customers with a great deal of respect and friendliness. There is no high pressure sales, no hustle, just people with integrity. How refreshing is that? This is the place I would highly recommend to anyone looking to purchase a vehicle, new or used.

Always very helpful, parts department is awesome, Mike and Kyle are very helpful.

Best BMW place in Illinois. Their labor rate is lower than most dealers and dont try to rip you off with things you dont need.

I was in for a recall service to upgrade the software and programming to correct issues with emissions. All went smoothly. A service loaner was provided and the work was successfully completed by days end. Great people to to work with from sales to service and everywhere in between. I have been and Andersons client since 2008 and will continue to return for my automotive needs.

The service Department at Anderson BMW is very good! Fast, efficient and thorough. I feel like my car is in good hands and well worth the cost since they are BMW experts and know quickly and exactly what the issue is.

Nice.Only suggestion I would make is that when you schedule a service and provide the vehicleInformation and inform them that the rear tire needs to be replaced because their is a staplein it for them not to say “did anyone check to see if the tire is in stock.” I mean the appointment was scheduled a week in advance. Thankfully they had the tire and were able to fix quickly.

Everyone here was great! I did not walk in to buy a $100k bmw but I was treated like I was. Bob and Derrick were wonderful and very helpful. Got the car I wanted at the deal I wanted. No pushy sales tactics here just great customer service. The service manager even took a few minutes out of his day to answer a couple of mechanical questions I had about the engine. Will highly recommend to friends and family for sure! Best car buying experience I have ever had! Hopefully I’ll be a bmw owner for life and keep coming back here! Thanks again everyone!

World class service. PERIOD. Never have I felt that I was being taken advantage of in the service department. I am mechanically intelligent and know my way around the automobile. So I know when a mechanic/dealership is trying to up sell for things you dont need for your car. This has never happened here. They have always been honest, open, nice, and pleasant. Ive been a customer for over two years and will continue to be one for the lifetime of my car. Ive never dealt with thier sales department but I imagine its just as good. Keep up the great work and you guys earned this 5 star 🌟🌟🌟🌟🌟 review.

A 5 star review is modified to 1 star. On a Tuesday, I had the oil changed in a 2014 BMW X1. This is the second time I’ve had to bring it back due to a leak bigger than my footprint.I took it back and after a cold reception, excuses and a verbal exchange, they rectified the problem with more excuses. On Thursday, I received an email and TWO phone calls from “customer service”. I left a message saying I wanted to talk to them. The following Monday I receive a call from CS saying they were returning my call. Like they didn’t have a clue why I was calling. I firmly told her my frustration and disappointed. She agreed with me. Said she’d check into it and have her boss call me... YESTERDAY!!! Tuesday 6 pm, I’ve written them off.You better hope they get it right the first time because any follow up from them will only exacerbate the situation.

Great place for your car repairs! I like their honesty, integrity, excellent customer service, quality work, and putting the customer first!

Great service techs, thorough, efficient & polite staff.

They were super friendly and courteous! They finished with the oil change on time. I appreciate the respect they have for my time! I will definitely go there again.

I had a great experience. Derek was very nice and pleasant to talk with. My technician Mark was also very nice and explained my car inspection to me with great detail.

Something is going right the service was impeccable definitely improvement, service department personnel was very professional helpful. This service that was done on my car was extremely quick And was done 100% to my satisfaction, Will definitely be back for my future maintenance and or purchase of another BMW, keep up the great work as you know service is everything Price is always the second factor once more thank you to all of you

I am a long time customer and for good reason, I have had great experiences. The sales process was great, sales management transparent and no pressure once in finance. They respected my time and got me out the door in a timely fashion.

Ive been to the service center a few times now and I got to say its a great experience. Everyone there is very polite and helpful. The service is completely first class and they take matters very seriously. My repairs were done in a timely fashion manner and they notified me periodically on how the repairs were coming along. This is the great place to take your Ultimate Driving Machine.

Car wash here is the worst from all car washes what i got from BMW Dealers, my car now looks so bad, no vacuum at all, the dashboard after they clean it looks worse before the wash. I was first time here, but after that kind of service...

Best sales team and best service team. Super kind people, got an amazing deal on my car and treated me with the upmost respect. I was very impressed with the speed they got my service appointment set up. Ellen from sales was awesome and the BMW GSM heather was also great. A special thanks the the GM for making sure I was properly taken care of. I can’t say enough good about this dealership 100% better than Lou Bachrodt.

Great place and experience.Heather was a great BMW genius and helped every step of the way and would highly recommend her and this dealership.Great jobTom C

Great experience, saleswoman was very helpful and straight forward. The car I bought was in great shape and exactly as described, quick financing process compared to dealers in the past and fairly easy to work with in terms of trade in and negotiations. Would recommend !

Recall, well done

I worked with Bob Miller to shop for a used BMW 5-series. He was FANTASTIC, not at all pushy and very knowledgable in steering me in the right direction. He helped me get a great price. After a week, I realized the vehicle had a minor bearing issue, and I called in for service. Without even being asked, Bob and his team took on the expense to have it fixed. These are true, honest professionals and their service will not be overlooked—I plan to shop here for all of my vehicles moving forward.

Very happy with friendly service. My car had 3 recalls to be taken care of. Although it took two days because all parts hadnt arrived I was able to use free loaner for the two days so my outside sales business was not impacted at all.

They replaced my rusted out brake lines. Returned my car washed and front vacuumed. Nice touch. Only complaint would be how long it took. 4 and a half days. But happy with the job over all.

I hadnt intended to purchase at this time but Bob and Heather were both so pleasant and were able to answer all questions. I love my car. I would highly recommend both sales people.

Due to recall... my Air bag was replaced without problem. Crystal Lake BMW. Took great care of my vehicle and the service was good also. They are friendly and answered all of my questions. Thank you~

Best customer service .Big thanks to Rob and Michelle for making sure I was taken care of .

I have been going here for many years. This time brought in my company 2014 740 fleet vehicle for service. I showed up without an appointment, Tom and team had me in and out in about an hour. Oil change, brake fluid swap, air filter, cabin filter and a wash done! No complaints at all, and exceptional service as always!

Heather, we did not get your contact info. We have a couple more questions. Everything is good so far. We want to close this deal, so give me a call. my number should be in my file. J

Everyone was very helpful. We came in one day about an hour before they closed just to test drive a car, found one we loved and the staff stayed the extra time to complete our purchase. First time BMW owner and I really love my car!

Great experience and knowledgeable people. Never felt like anyone was the pushy salesman type. Highly recommend this dealership and especially Heather for a sales person.

Fast oil change and air filter replacement. Fix license plate bracket holder and install license plate frame that I bought for no charge. Outstanding service!!

BMW is engineering and design at its finest, but the efficient knowledgeable service from GALE EKERN is immeasurable, he made our purchase effortless, THANK YOU again, and we shall see you in three years! All the employees are friendly and helpful at ANDERSON BMW, this is the place to buy your next car.

Great Dealership, wonderful Service Department.Need to service your BMW please do business here. Service Staff friendly, honest,and will seek to work for your interest.After dealing with this company several years, they proved again that they truly care and will stand behind their product and service.See Bob Langenber Sales for your next car!

Very professional and patient while waiting for warranty folks. Checked over the whole car and gave honest opinion on what work was necessary. Thanks for the demo car too! Definitely be back

Absolutely great location. The sales people are top notch and the service guys are fantastic!

They have been great! Much more helpful than Motor Works, I went from constant arguments to a peaceful experience. Value this place.

Great experience, as you would expect from a BMW dealership. You know you are at the right place when you are greeted with a friendly smile.Thanks Jeff Frank!

Anderson jumped through hoops to help me out as I had very tight schedule. Very friendly and explained everything! Have always been pleased with the team!

Decent smaller BMW shop in Crystal lake. They have a very good service department

Very nice. I think its a joke that they charged me $145 to hook up my car to find codes when it takes 3 minutes. Also, I was told that I would get a carwash but they didnt do anything.

Here is the right place to come for any car needs, do not waste your time somewhere else, premium service, professional and experienced technicians. I wasted a week trying to get my alignment done at NTB and CASSIDY, both companies said they cant do it unless i replace my tire rods and tie rod ends (around $1000 if not more in parts and labor) BMW did it in one hour, now my alignment is perfect. Thank you very much.

First time buying a car. Everything up until then has been a nightmare - stereotypical car salesman tactics, dragged out appointments, high pressure sales, overpriced vehicles. I found my car for a fair price, and I had an absolute blast. All of my questions were answered honestly and adequately. Next car purchase will be here.. and the one after that.. and after that.

Called to get my car in service and withing minutes, The service department called me back and put me on the schedule . I strongly recommend ! Thanks Dan and all the service department !

Service staff is awesome. Efficient, friendly and kept me up to date on my repairs.

Easy purchase of an used car. Was smooth and went like clockworkWill return in the future to do business again

Friendly staff......thoroughly explained options and services. Answered questions and was helpful in providing contact information for an extended warranty question.L. From Crystal Lake

I called to schedule an appointment to get my car out of transportation mode and the service advisor told me it will be $145 for diagnosis. I told him no diagnosis needed because I know what is the issue. He said, no we need to diagnose the problem. Again, I told him no you dont because I know what is wrong with the car and you guys charged me $65 last time for the same work. Now you guys want to charge me more than double for the same thing? Suddenly it went from diagnosis charge to standard one hour charge. We all know its not an hour job. Its barely a 10 to 15 min job, maybe not even. Anyways I asked to speak to a manager and I was told hes in the meeting. I end up leaving him a voice mail. Believe it or not it has been over two week and I still yet to hear from him. I am assuming hes still in A meeting. And please do NOT reply to my review saying to call you guys so you can make it right. I was given same BS when one of your technician put 200 miles on my car when it was dropped off to have a clutch looked at. Make an effort to call customer. I have owned my car for about 6 years now and its always been service with you guys. You will no longer get my business!

This is hands down the best, most professional dealer I have been to for a very long time. Family like atmosphere where people really care and take pride in what they do.

My wife and I enjoyed our experience shopping for and purchasing (lease) our 328i. Gale was professional, patient and comfortable to work with.

Anderson BMW quoted the best deal on 4 comlete snow tires and wheel sets, ready to mount. They mounted them and stored my summer set of tires. I have one year storage at no charge!They washed and vacuumed the inside of the car! They offered courtesy car washes as needed in the future! This was done right away! This was quite a wonderfull event! Verty nice people there!

I purchased a pre-owned vehicle (non-BMW) from BMW of Crystal Lake and worked with Tyler and Derek. I drove the vehicle a few hundred miles a couple of days after the purchase and noticed a loud noise which was a bad front right wheel bearing. The repair was performed at a different dealer, and Derek agreed to work with me, and offer assistance on the repair. Good experience.

I have been having problems with my 328I Bmw was told by local mechanic it is the Positive Crankcase Ventilation Valve I called BMW they told me to call Local dealer for possible rental and took access. I called Anderson they told me to call BMW even after I told them I already called BMW and BMW told me to ask for the service Manager. I asked to speak to service manager, they put me on hold for 15 minutes and a Tom answered he was not the service manager I told him everything BMW suggested and he told me he would have the service manager call! No call all day this was Wednesday 3821 called back on Thursday again was told not available he will call you back! STILL no call BMW suggested I call Lou Bachrodt BMW not impressed to say the least....

Worst service ever I had with my BMW.Car was 3 days in dealership with small electrical issue,and nothing was done.On 3rd day they decided to order part,and I was supposed to leave car there over weekend,which I didn’t want to do.Made appointment with other Bmw dealer who has part in stock and care about their costumers.I have a lot to say but don’t want to text a lot.They mess my plans for road trip.And they give us Mazda as loaner car.That was my 2nd and last time here.One more update.After they didn’t do anything for 3 days,today when car was picked airbag warning was flashing and still till now and that’s really dangerous here(before I brought car to dealer everything was just fine)Hope everything will be fine till I go to real bmw dealer.All my settings was clear,and now I should go all over again,this is crazy.I love BMW and that’s not my first BMW,but services like this make people think bmw is ....!One more update.Car is fixed,and there no parts needed!!!NO PARTS NEEDED!How you explain that now?They just did calibration and reprogramming.

The service was great, however I am not happy that dealer vehicles are being parked in the handicap parking spot. This was brought to their attention once already and again last night. I have a message into the manager.

I have purchased 2 vehicles from Anderson, excellent service, knowledgeable staff.