I would highly recommend Napleton Buick GMC of Crystal Lake. From the initial call (checking on inventory) to signing on the dotted line, the level of communication was very transparent. Jessie Brie, and team took a collaborative approach to managing my purchase. I have purchased several new cars throughout my lifetime. Napleton Buick GMC of Crystal Lake is the only dealership to include me as partner in the sale of a new vehicle. All other dealers refused to listen, and took the approach of take it or leave it! However, this is not the case at Napleton Buick GMC of Crystal Lake. They set a new standard for car buying!***Kudos to Jessie Brie for coming in on his day off to ensure my new vehicle purchase met my expectations, and kudos to Marci Zavala for the assist.

Everyone is a little anxious when going in to buy a car. Our salesperson Marci Zavala made me very comfortable right away because she was very down to earth and easy to talk to. She and her finance manager worked with me to meet my needs and never once made me feel pressured.

Jesse was awesome to deal with! Definitely not the “typical” car salesman people talk about. As soon as I pulled up he greeted me outside and was so down to earth and so easy to work with. If i could give him 6 stars I would. HIGHLY RECOMMEND

Had great experience when I took my car that was not drivable due to a warranty covered issue. The dealerships closer to me were on strike so I came here. They were absolutely wonderful and communicated with me through the process. I would highly recommend.

Thank you Ricardo for all of your help and professionalism. Go to Ricardo for all of your vehicle needs! He is very knowledgeable, helpful, and wants to get you in the right car for you!! Very satisfied with my experience, 10/10 recommend having him help you out at your next visit! Customer service was impeccable!

Great experience buying from Napleton in Crystal Lake. Jesse was professional and helpful in getting the deal done. Andrew who was in training was very personable and helpful in showing me features of the vehicle at the time of delivery. Last, but not least Jeff was great in going through the paperwork with me and made it as simple and efficient as possible. Overall a great experience and I would buy another car from these folks.

Salesman Sam Solhi and finance manager Jeff Holland were absolutely amazing throughout the car buying process. Extremely helpful and genuinely friendly. First time buying a car on my own . Great experience .

Very professional approach to vehicle maintenance. I am impressed with how they combine technology and personal interaction to help the customers better understand the condition of their vehicle. I didn’t get the impression that their main goal was to separate you from as much of your money as possible. I have been in the vehicle maintenance industry my whole life and I know “Genuine “ when I see it.

I have three GMC vehicles that have been serviced by this dealership for many years. They always do a great job with regular vehicle scheduled maintenance and are great problem solvers. Id highly recommend them to anyone.

Dealt with Bob Skinner completely over the phone from SC to buy my Son his first vehicle, and if anything .... Bob understated the condition of the truck! Its absolutely gorgeous without a single defect of any kind These guys are straight forward and honest! Will buy from again!!

Having a loaner vehicle certainly helped with having to wait for a diagnosis on my check engine light being on. Was not pleased to find out it was the battery I just replaced last year, but happy that it was able to be replaced without purchasing a new one. I still do not understand why I had to pay for installation, though. The service guys are the best and make the experience as pain free as they possibly can.

I traveled from 700 miles to purchase a new 2021 Acadia. While I was there Jesse noticed a piece that fell off inside and just put it back on, stating “that happens sometimes it’s not broken.” 30 miles away from the dealership the piece fell off again and I then realized that the piece was broken and put back on with DOUBLE SIDES TAPE. The SD card for the navigation was also displaying an “error” sign on the dash and Jesse assured me that it would be fixed next time I turned the car on. When I got home I called back to say it didn’t work, and I was told “we can’t do anything about that, it must be a default.” Also purchasing a new vehicle I figured it would be ready to go but on the way home a light said that there was no windshield washer fluid. There was also a tear in the leather seat that I was not made aware of. The service was very unprofessional and they are not willing to work with their customers to make sure they have the best possible experience. I would never recommend this dealership to anyone.

Todd was great, nice and respectful. Loved the video with the mechanic showinh me a whole review of my yukon and they gave me a rental car which I wasnt expecting. Top...Top

Went to look for a car and was not pleased with the first salesman and wasnt going to go back. The manager, Nancy called and assured us if we come back she would set us up with another salesman. We gave it a try and Benny Alvarez was our salesman. He was more than accommodating and met all of our needs. We were happy to leave with the car we wanted and all of the accessories we were looking for at a fair price. If you are looking for a car ask for Benny!

My wife and I had a great experience with Napleton. I would highly recommend them to anyone looking for a new vehicle. They were easy to work with before the sale and kept all of their promises after the sale. Great team to work with and the service department has been great as well. All around good crew!

Napelton Buick and GMC was a fantastic dealership to work with. The staff was a fantastic team to work with. I would like to thank Casey, Marci, Andrew, and Jeff for a great experience. We actually left the dealership and looked elsewhere for another vehicle and still came back and purchased from Napleton. Thank you team for great customer service, great experience and a pressure free buying experience.Steve and Heather

Service advisor Todd was very polite and professional. He definitely pays attention to detail. I asked for a courtesy car wash and he observed my mats could use a quick vacuum. He had that performed without me asking. He’s great !!!

Horrible Practices. Went in just after my Warranty Expired because I had a Check Engine Light on. They said that the code stated that it was a faulty catalytic converter. They said that the code requires GM to 1st download a an update which was not covered because my warranty was out. That cost me $250. It fixed the issue for an entire day and a half and the Check Engine light came back on. I took it back in and guess what? My catalytic converter still needed to be fixed. So It wasnt a faulty computer issue at all and I feel I got robbed out of $250.

Wonderful Experience! This is my 2nd car with them.

Overall had an amazing experience. My salesman was Ricardo Bautista and because of him I’ll continue doing business here years to come!

I went to a few dealerships before I went to Napleton in Crystal Lake. I ended up buying the car I wanted from Napleton’s because they were straight with me and they were not pushy. The other dealerships I went to were not upfront and honest with me like Napleton was. I worked with Jesse and Marci and they were SO helpful! I highly recommend going to see them when you are ready for a new car!

Entire staff was knowledgeable, helpful and willing to work with us on our trade-in and new purchase. Overall a no pressure transaction and would recommend to friends and family.

Everyone was very helpful. Made my purchase very easy!

We were completely satisfied with our experience. I would highly recommend this dealership to anyone!

Jesse and Casey were great! They helped put me in my first ever brand new car even though my past credit history had some bumps. Very friendly and helpful

Great buying experience, knowledgeable sales associate Andrew, friendly management team, clean facility and fantastic customer service!

Jesse the salesman along with Casey and Rich the management, all took the time to explain to me different vehicle and finance options. They collaborated together to help me pick the best vehicle for my needs. I feel relieved and excited to now have a new safe vehicle to take me to work. I no longer need to worry about the expense of repairs of an old vehicle. I would highly recommend Napleton in Crystal Lake for your automotive needs.

The best place around. Customer service is top notch. Sales and service are second to none.

This was an amazing experience. From the GM to my sales person everyone made you feel important. First was the greeter, October!! Amazing, then the sale person, Marci ROCKED!! From there is just got better. I would recommend this dealership 100%

Car was filthy when service was completed. Attempted to talk with a salesperson (my lease ends in several months) and was blown off with: Im busy with a customer, when in fact I was the only customer in the building. He then proceeded to walk around the building and appeared to be killing time with other employees. While I most likely will either purchase my Terrain or lease another one, I can assure you it will not be at this dealership.

I just bought my car on Monday and it is great. I got everything I wanted out of it. It was a great experience at the dealership all the way around, from sales to finance and even just hanging out. The staff is all so nice and friendly. I also have to mention that I have been here looking for a car under both ownerships and the new owners are by far better than the last owners. I would recommend anyone looking for a car to come here now that the ownership has changed hands. Much better experience.Jesse was my salesman and he was great. He was very friendly and knowledgeable about everything. He was also very thorough with explaining the features on the vehicle and making sure I knew and understood how to do everything myself. I give him a 10/10. So come see him.So thank you to everyone for the great experience and I am glad to now be apart of the Napleton family.

Excellent quality and service. Benny and Anthony were knowledgeable and provided excellent customer service. Thank you for the great car buying experience.

Awful, weeks later found we have to pay more per month due to an oversight. Now looking back, was taken advantage of from now what appears to be shady sales tactics.The one positive of the current chip shortage is that it puts shady dealerships that take advantage of decent people, like this one, out of business.

Great experience today with Benny and Anthony. Very knowledgeable. Appreciate your help today with purchasing our new car.

1st let me say I was undecided between two cars. Chris was very patient with me. Went through both cars with me and explained the difference. Was so helpful and in no way pushing me or making me feel uncomfortable. I spent most of the day there (not their fault but mine), I purchased my car and they walked me through it. I am old school never had a car with all these options, they showed me how to use them but, when your buying a car you only understand half of what they said. Bob told me to take it home and if I have any questions to come back and they would walk me thru it. Thank you guys for all your help. Would recommend you guys.

SERVICE WAS QUICK AND THEY GOT ME OUT OF THERE EXPLAINING ALL SERVICES THAT ARE DUE COMING UP ON MY VEHICLE.

We bought 2 cars here in 1 week. Day 1 went fine, as Jesse was our salesperson. He was knowledgeable, helpful, and not pushy. Day 2 was Jesses day off, and we had another salesperson. We already knew the car we wanted and had test driven it. But this day took 4 1/2 hours to buy a car was already knew we wanted. Sales Rep. was not as knowledgeable as he should have been, and excessively pushed an extended warranty plan we had already told him we didnt want. He even had another associate try to push it on us. We came VERY close to leaving without making as purchase that day. Totally unnecccessarily drawn out process. Im only giving 4 stars, but Jesse is the reason you are getting this many.

I bought my new Buick Encore GX from Marci and Jeff. I would highly recommend Marci to anyone looking for a vehicle. Marci is fast, friendly, and knowledgeable of the inventory to help you get the correct vehicle for your needs.

Marci was great to work with. She kept it real and knew her cars. Got us a great deal too!

Best deal to have with this company is to STAY AWAY, take your business somewhere else.I dont know if its arrogance or lack of business acumen, but whatever it is its a combination that resulted to the worst experience Ive ever had purchasing a car.Despite my experience, Jorge was very helpful although he was constantly trapped between doing the right thing and pleasing his boss, which included providing me with half information about the car, not forgetting those hidden costs that will be slapped on after you agree on the price.Overall take your business somewhere else, otherwise be prepared for disappointments.

This place is pretty rough.... staff are smoking nonstop which fills up their ENTIRE showroom. I left with my hair smelling like smoke for the next two days. (Fine if you’re used to that but as someone who is not exposed to that on a daily basis, it was disgusting) They are pushy, not personable at all, and just want their paycheck at the end of the day. Definitely will NOT be recommending this place to anyone I care about

The service representative that we spoke to about getting our tire replaced never bothered to check our service history or if the tire needed was in stock before scheduling service. This forced us to come back after showing up to a pointless service appointment. Further, I’ve had my car serviced here many times before and has always been ran through the car wash. This last time that did not happen as was expected.

Amazing experience! Easy to work with! Found the perfect car! Nick was the best salesperson I have ever worked with.

I’m very excited about my new purchase and was very pleased with the sales team for working with me. Benny and Anthony made sure I was comfortable and did everything to make sure I left happy and with a new car

Benny was fantastic with helping us get a new car for my wife just in time for Mother’s Day. Thank you!

Benny, Jeff, Chris best salesperson’s i ran across in my search for a new vehicle and i went to many in the last 3 weeks, top notch!!

I was provided with a loaner when it was determined my vehicle needed additional service.

Service Department did a great job on truck. Had a minor issue with the cost but Jim Sprandel handled it professionally and refunded me the overage. I recommend.

Great service, friendly staff and fair pricing

Benny and Jeff and ChrisI from Napleton Buick dealership gave us the best deal ever on our brand new 2021 Encore Gx and we’re so happy with our we new Buick purchase! We Can’t wait to drive it home

Your prices are too high, $165 an hour for labor is absurd. I was quoted $1100 for a 6 hour job with a $100 part. I called three other places and the next highest quote was $775, a couple even said that if the repair goes quicker than 6 hours they would do it for less than the $725 to $775 they quoted me. Also your oil changes with tire rotations are now $15 higher than what they used to be. Unfortunately I won’t be using your dealership anymore and I used to really like you guys. You weren’t the cheapest but you were fair but that isn’t the case anymore

I was greeted immediately upon arriving at the dealership. Everyone was very friendly and polite. I was pleasantly surprised by how quickly the service was performed.

Had a great experience buying my new car here. Would recommend to others! Quick, fair and friendly! (Worked with Marci)

I went in to test drive a car. I was greeted by Marci. She listen to what I had to say and most of all what I wanted. She didnt pressure me. I felt so comfortable, employees were coming over talking to me thru-out my time. I was looking for my forever car, and they all helped me make my decision. Not by pressure by being real, so so friendly and mostly making me feel like one of them.I have never had such a comfortable expeience in my life.If you are thinking of buying a car please go see Marci and the family that this dealership is so awesome and they made it happen for me.Thank You Napleton team in Crystal Lake. You are the BEST.

Some times takes sooo long even with an appointment.

My appointment was on time and the service was great

The salesman was courteous and responsive. Management offer on my trade in was a joke. After I told the salesman to look at KBB did they come up on my trade in, still a little on the low side. What surprising was after the deal was made and, partly my fault, because I did not look at the purchase price because I assumed that was what I was working on did I find out that there were additional costs that were added to the initial sticker price that were not explained to myself. These additional costs should be added to the initial sticker price as they are automatically done with out the customers permission. Can be considered a deceptive practice.

Every thing went well was informed of recommended service needs waiting area was kept clean

Came in without an appointment with a nail in my trie and was taken care of right away.Nice job!

I was very pleased with the sales team, Mitch was great to work with. My wife and I felt comfortable with the COVID 19 safety protocols to protect us and them. The dealership had stock so we could compare vehicles and cost. We knew it was going to be a GMC, just had to figure out which one.Doug Edwards

Just bought a 2018 Yukon. I was helped by salesman name Benny he was very helpful and nice got me a very good deal everyone there was very Professional I highly recommend this place.

Flexible time frame for the appointment, staff acts with courtesy

As a woman car shopping can get ugly. Not here, I was treated excellent. No hassle no hard sell.

I usually dread shopping for a new car. Marci Zavala and Napleton made buying my new GX a very pleasant experience.

This is the 2nd vehicle we have purchased from this dealership. Such an easy process and extremely happy with the deal. Mitchell was our sales agent and was great! Thanks for making it an easy process.

Everyone in service was helpful and friendly! Thanks for the quick oil change and replacing the stripped oil pan plug for me.

I was really excited to finally get my first car after finding the perfect Acura. I was ready to finance the car on the price we agreed on, but when Bob brought out the final invoice sheet, the price didn’t add up and we found out they added some hidden fees. The financial advisor came to talk to us and explained the fees, but they were ridiculous charges that made no sense. These hidden fees made the price go up about $2000. They were trying to add an $885 fee for warranty even though the car already had factory warranty. The financial advisor also had a very bad attitude and was very unprofessional. They should be ashamed of themselves for trying to scam people.

Horrible service! This service department is a nightmare. New ownership, but same service team. The people are friendly but overall have no idea what they are doing. I took my vehicle here in February for the check engine light and was told they knew exactly what the problem was, and it would cost $2,500 to fix. After many calls with GM, I got them to work with me on covering the repairs. I paid 500 dollars on top of the 155 dollars I paid for their diagnostic fee (which ended up being incorrect). The repairs they completed never actually fixed the problem I was having. After taking the vehicle back multiple times explaining the vehicle was still not running properly, I was told it was bad gas and not a problem with the Turbo. The check engine light kept coming on with the same code. I had to move to Tennessee for work in June, and the check engine light again continued to be on with the same code. Finally, I was able to take it to the dealership here in Tennessee, and they are confirming it is a problem with the Turbo, and the repairs will cost over 1,000 dollars.

Jesse was very easy to work with. No pressure, polite, and very knowledgeable. Honored all the rebates and discounts. Recommended the right tonneau cover for the truck.

Polite, courteous, efficient service

Not real happy with the service since taken over by Napletons.....seems like you are all big business now and money comes before customer. Why are you charging parts fees? No car wash anymore? Talked into filter that i probably didnt need, so cost me way more than expected. Not happy at all! I will start looking for a new buick dealer.

Wonderful experience Marci our salesperson was awesome! Will recommend Napelton and Marci to friends.. Very clean establishment and everyone friendly. Luv my new Envision too!

Purchased at GMC Acadia from Jesse Brei. Everything went smoothly and he was knowledgable and helpful. Would recommend this dealership.

I brought my car in for an oil change at 8:35 and didnt get out of there till 10 am. Although they put a new wiper blade only on the left side which I requested and that seemed to be a long time. I was a little surprised they didnt top off my fluids I didnt think it had to tell them that. I also brought in a dozen donuts for your staff as a courtesy. When I bring my car in again I will be sure to mention that they top off the fluids.

We had a great experience. Went in to check color of car only and ended up buying it. Marci was informative, nice, great price, no pressure. Really appreciate that! Thank you Marci, Jeff, and rest of team.

Marci is awesome, asked our goals and helped us get exactly what we wanted. Financing was easy to apply for, and we ended up right at our target. Thanks!

My significant other and I drove 2 hours to this dealership and town we’ve never been to and came home in a brand new 2020 Buick envision. From the moment we arrived to the moment we left, we were treated like family. I won’t ever buy another vehicle anywhere else!-Jesse was our salesman and I 10/10 recommend him for all of your buying services.

Great price on my GMC Sierra and very friendly and accommodating staff. Would have given 5 stars, but the financing process took several hours to complete and was given a much higher rate than I could have gotten outside. I would certainly come back, but will likely get my own financing next time.

Great people - great experience! The entire staff was extremely friendly --Napleton Buick GMC in Crystal lake is the place to go if you are looking to buy.

Marci was wonderful and made the car buying experience a breeze!

Todd in the service dept was fantastic! I almost didnt come back to your place because of past experiences. But as long as Todd is there I will be back

Professional service!

Drove an hour to buy a truck after calling to confirm the vehicle was avaliable, let them know I was coming from over an hour away. When I arrived they told me the vehicle was sold...

They dont know what they are doing. They dont have cars they still want you to stay.

The new owner & General Manager are amazing! Friendly atmosphere, everyone is smiling when you walk in, nice and clean facility. 10/10 would recommend this dealership to anyone looking for a new or used vehicle.

Exceptional service!! Great deal and even better customer service. Very pleased with my experience and would highly recommend. Thank you!

Overall good information. Service prices seemed a bit high

Wonderful people in the Service Department.

Took great care of me! Got my deal done swiftly and efficiently. Thank you KC, Bob and Jim

Great experience. Very helpful and kind staff, they made the car buying experience easy and straight forward.

I was charged $165 diagnostic fee for something that was under warranty and known to be a problem with my model car so it was under extended warranty. And they told me what the problem was before they took my car in for service.

I purchased a vehicle on 12/7/20 from this dealership. When negotiating price, there were repairs negotiated into the price dealership was supposed to take care of. We owe I owe form was filled out with promised repairs upon financing. Per sales rep, and manager, I was supposed to get a call same week to schedule when to drop off the vehicle for repairs. Never got a call. I called the dealership on 12/14/20, and spoke with Rich, told me hell call me back by 12/15. Never did. I called them again on 12/17, Rich wasnt there, spoke with another Manager, didnt catch his name, but said hell have Rich call me back Friday 12/18. Rich never called, I ended up calling Friday evening. Spoke with Rich, he apologized, said hell call me Saturday. Never did.... Do not trust this dealership, especially the we owe I owe form. They do not honor their part of the deal. I will be going to next level since I have the repairs as part of contact.

I talked to the salesman on the phone regarding a used Acura. We agreed on the price. I clearly asked them if there is any other fees other then tax, plates and registration. and he assured me that THERE IS NO other fees.I drove over1 hour in a rainy day to end up by adding 2k in hidden none since charges.

I had an amazing experience with Napelton. I was looking for a Dodge Durango in the area and they had one I couldnt pass up. Took it for a test drive and didnt want to bring it back. Came back with it and ran some numbers with Marci (if you go there go see her). She helped me right off the bat and worked with me until I was completely satisfied. Not only did she want to make a deal but she did want to help, along with Kasey (finance department). They both worked with me until the end. Got a HUGE deal from them and couldnt be happier. I recommend anyone going to look for a new or used car to stop there and see what they can do for you. No joke, I couldnt believe how nice it was to work out such a great deal with a dealership. I highly recommend them to anyone.

Fantastic salesgroup that helped and delivered . A team, and it gets an A ➕ .Mitchell E is the man !

Completed everything I needed in a timely and professional manner.

Very helpful and timely

Most excellent customer service so far!

I had a wonderful experience recently at Napleton Crystal Lake, their customer service is unmatched. The new ownership has really turned things around. Highly recommended!!

Awsome exsperinace with service department today