I recently bought a used 2019 Acura TLX at a non Acura dealership and wanted to bring my car to my local dealership to have them give me a multi point inspection to see if there was any problems I didn’t find when I test drove my car. I met with Alan upon arrival and he instantly gave me the customer service I was looking for. He took care of everything quickly and had answers to all my questions. He is extremely knowledgeable and friendly. I will definitely be bringing my car here to him every time my car needs any service.

These people do care about their customers because with me, of all the times Ive been there I am treated with respect and hospitality. I havent dealt with the sales department, though Im speaking primarily of the parts and service departments.There was even an incident where I requested not to have a complimentary car wash because I had just ceramic coated my car, and though it wasnt washed, it was dusted leaving behind some swirl marks, I had just paid to get rid of. The service department was very professional about the issue I had, and took proper measures to ensure I was satisfied. Since then I still return and an treated with the same respect I felt before they could recognize me and now I feel like there are no hard feels towards each other.I just got my car serviced again and it was a pleasurable experience.

Great service! Jimmy was awesome, got me taken care of quick. Appreciate the good work! 🙏🏼

Great experience. Ryan the Internet sales guy was so cool and easy to deal with. Raquel in finance was amazing. The whole process was super simple. The longest part was waiting for the car to get cleaned. I hope to talk my wife into changing from BMW to Acura just so we can give them more business. Thanks!

A+ for overall service! One of the service writers, Jimmy H, and one of the managers, Mark G, were so helpful every time I called. Attentive, accommodating, and no pressure if and when recommending non-urgent repairs. Behind the scenes, there must be a great crew of mechanics and technicians too. Very comfortable and spacious waiting area/lounge.

Jordan Chen was a delight, was very thorough and professional with us. He was friendly and we were able to buy the car we wanted in a timely manner. We enjoyed that he wasnt extremely pushy like salesmen at other dealerships. Other car salesmen could learn from him.

Great customer service. Friendly and quick to respond. Thanks !

Jerry the salesman was a pleasure to work with. He answered all questions and got everything setup on the car. Finance lady was also great. They made buying a car a breeze. Will definitely buy another car from them.

The average wait time for scheduled service is 2 hours on Saturdays. The lounge is basic but spacious, clean and comfortable enough. The customer service is top notch. I have previously worked with Jimmy and Alan and they are ALWAYS courteous, personable and professional. They take the time to explain the service details, set realistic expectations on wait time and keep me updated while my car is being serviced. I highly recommend Thomas Acura.

For two decades I have had my Acuras serviced at Thomas Acura. The location and professional service keep me coming back. In particular, the friendly and professional service of Alan in the service department and the quality mechanics are the main reasons I have stayed loyal to this dealership. Alan has handled our cars’ maintenance and repair issues for the past 12 years. Other dealerships try to up sell me and take advantage of non-automotive types like myself. Alan takes the time to explain in plain English whenever there are serious problems and what the solutions are. 5 stars for the service department!

Alan is amazing! Such a great person and family man. Very down to earth and humble person.My first time at Thomas Acura. I just bought my first Acura vehicle, ever, Acura MDX older model. The customer service is so wonderful I can’t imagine going anywhere else…. Thank you Alan!!Yen

Alan, in service, is an excellent example of integrity and high level customer service. He assisted my wife in the past and she recommended him to me. Appreciate his response time and willingness to ensure that our MDX is running correctly. Thanks Alan!

CJ was great and kept me informed throughout the service.

I lost a screw for the car key fob of my Acura TL. Looked many places for the replacement screw but no luck. All of a sudden, I remembered a great person who works for Thomas Acura forever, Mark Giles, director of fixed operations that might able to help. I called, and to my surprise, he still remembers me! It has been over 10 years since I bought my car. Same friendly and professional service, ordered the replacement screw for me, free of charge. What a great outstanding service!

I’ve seriously never had an easier or faster car buying experience! There was no haggling, no pushing for add ons, and everything was done within 2 hours. We did our homework on the Internet first and knew what we wanted when we went in, so that helped. The finance part of it is always nerve racking and that was not the case here at all! It was so smooth and everyone was so friendly. We drove our new car off the lot extremely happy!

My relatively new car had a rattling noise in the front dash that was annoying.They worked hard to fix the problem. It was under warranty and it did take two separate appointments to actually solve the problem, but I was given a loaner vehicle both times and that was awesome.Im very happy with their service and the technicians, who were very knowledgeable.

A BIG thank you goes out to the Service Team at Thomas Acura today. Alan Sze was my Service Advisor, and he was warm, attentive, and thorough. I brought in my car today for a maintenance service, and Alan made sure that I left happy—he explained everything to me (he even taught me today about brake pads and its wear-pattern depending on my driving style). He was honest and upfront, told me that I will need brakes replaced by next service, and I can’t think of a better place to get all the mechanical work done than here at Thomas Acura.Alan’s fellow JC was friendly and welcoming, and Alan’s boss Mark took the time to talk to me and patiently listened to my ramblings. A great experience all around, and I cannot praise this Service Team enough. Thank you, Alan JC and Mark, for taking such good care of my car. Worth every penny. I will be back!

I’ve been coming to your location for years and all of your service advisors are awesome. I worked with Alan Sze today. He is an amazing guy. He went out of his way to explain all the work in detail and made sure I got every discount available. I felt like I was working with a buddy of mine. As a matter of fact, we’ve already planned a pizza run to Monstrous Pizza when I come for my next service. Keep up the great work everyone!!! 👍👍

Outstanding customer service. Simon did a great job making this sales happen. It’s a BS dealer. We love them so much we came back for a second car a week later.

Alan Sze and his colleagues at Thomas Acura service department are exemplary individuals. It’s rare to find a combination of master technicians knowledge and integrity and transparency with client relations. Alan is exactly that, a rare find in his industry. I will continue to work with him in the future, and I highly recommend him and this dealership to the community! 5 stars!

I have been here before and the staff is friendly and tell you how it is up front. Good service. Will recommend.

JC was vet nice and thorough when communicating services being done on my vehicle. Always a pleasure going to Thomas Acura

Great service by JC. He documents all my car maintenances on the computer database and will let me know what need to be done so my car is running like new.

Called Acura of Alhambra with a car issue and was told by their service manager that it was probably due to the dynamic modes on my mdx. Not believing in his bulls*** answer, I decided to called Thomas Acura for a second consultation. I spoke to JC and he knew exactly what the issue was. He told me it was probably due to heavy carbon buildup and he was right. I will only be coming to Thomas Acura for all my Acura services from now on.

Excellent service as always! Friendly, knowledgeable, & efficient at everything they do.

Great experience! Welcoming Sales Rep and customer service. Thank you Simon and Raquel for taking care of me.

Thomas Acura was fantastic, super accommodating and easy to work with. We were able to complete the transaction remotely and just come in to sign the paperwork and get a features tutorial. Ryan and Simon were friendly and easy to work with.

I came here for service twice. I was impressed with the service. Jimmy was very helpful and knowledgeable. Highly recommend

Alan was very patient and informative! Definitely the Main Reason we continue to do business with Thomas Acura

Best service I have ever experienced. Ive had a Toyota many years ago. Ive had a Chevrolet, as well. Thomas Acura dealership tops them all.

I received fast, friendly and courteous service by Alan. He explained the service I needed and took good care of me. The dealership was very clean and everyone wore masks. I got a oil change and it was done quick and at a great price. I will definitely briny car back for future serve and recommend you see Alan. He will take good care of you!

JC is effective and clear with outstanding customer services; wish all would work like him!

Came in for blown tire & numerous alarms in car. Seen immediately & issue resolved within 2 hours. I was expecting to leave my vehicle & rent a car to return to Sacramento tomorrow. (7/11). JC assured me sensors were responding to temporary tire. Once tire was replaced, all alarms cleared. Test ride was good. Great dealership, wish I lived closer to have this level of service on every visit. Thank you JC

Excellent experience at Thomas Acura. Mark was extremely helpful. I was able to get in and out. Their price is always the lowest.

Very good serviceOrdered the part and it came in promptlyWork done well snd car runs excellent

Customer service is the best. Completed the services quickly and gave me helpful information about my car.

Based on the reviews of this place I thought that they were different from the other dealerships out there but I was wrong. I inquired about the new Acura TLX type S and stated that I had been lied to by two other dealerships about the final selling price of the car and they said that they would sell it at sticker with an additional $1,000 in accessories in which they agreed to in writing and I left a $2,000 deposit to hold the car. A couple weeks go by and there is communication and then a text comes through that they will not honor the price that they agreed to and didnt have an amount as to how much they would be marking it up over the price that we agreed on but wanted to know if I still wanted to commit to the vehicle. I said no because we had an agreed upon price in writing that they said that price will not be honored anymore. The transmission in my car I was planning on trading in ended up going out and I ended up needing a car sooner as well and they lost that opportunity to sell another car which I still purchased an Acura TLX A-spec from a more reputable dealership. Dont fall for the broken promises that this place pushes.

Jimmy in service department was very helpful and kept me informed on the progress of my car and kept me updated. The service department was very accommodating with a free loaner vehicle as well while my TLX was being serviced since I do live kind of a ways out. My vehicle took half the time they told me it would take so definitely a plus side that they were able to service my vehicle so fast as well. Thank you Thomas Acura service department and Jimmy for the great customer service! Will definitely be bringing my car back for service.

Awesome services every time engaged in Thomas Acura shop.. The services adviser Jimmy is so professional and enthusiastic. Totally satisfying on the services.

The fastest and easiest car buying experience I’ve ever had!

As always, I get good service with a smile and updates on the status during service. If there are any issues, they take responsibility and ensure you walk away happy.

Service was great. Alan helped and checked if I had any recalls. Offered a loaner for next time for longer service which is nice! Wait for an oil change was about an hour. I would continue coming back!

Called in the morning to see if they could fit me in for an Oil change (A light service) indicator came on, since we were taking the vehicle for a quick road trip. Jimmy was super accommodating and able to get me a quick A - service.I was in and out within an hour with a courtesy car wash and vacuum, where most dealers just do a wash. Thanks Team Thomas Acura and especially kudos to Jimmy for taking care of the service needs, quickly, efficiently and of course with quality. WiFi helped out as well since I was able to do some office work and they have extra desk/tables to be able to work while you wait.One recommendation is to have extra outlets for all the electrical needs of the customers. Thankfully didn’t need it since I was in and out.Until next time.

My experience was great.I got very professional and prompt service. Ryan was thorough, knowledgeable, and answered all questions to my satisfaction.

I had a great experience buying my car at Thomas Acura. Jordan Chen was my sales rep and he was patient, informative and there was no pressure. He was just great. So was Rachel in finance, she made the prose smooth and quick and easy. If you need your car serviced, see Alan, the guy is super nice. The showroom was clean and everyone wore masks. The whole experience was simple and quick and I would recommend Thomas Acura to anyone.

Great service at Metro Acura! They are very communicative in letting you know updates regarding your car once you bring it in for servicing. I love how my car is always vacuumed and washed after my service.

They are always so nice and explain everything so well when I get my car serviced at this location. Ive never had an issue or any complaints.

Thomas Acura goes above and beyond every time I go there. The service managers are very knowledgeable, accountable, and not out to price gauge you like some other dealerships do. I can trust the repairs and service I receive at Thomas Acura.

Bought my first Acura at Thomas Acura. My experience with their staff was remarkable. From sales staff Jordan to their Sales Manager William. During this difficult COVID Pandemic time of limited car inventory. These two staff were able to not only by matching me with the perfect car I want but also giving me a very reasonable pricing option to fullfill my Acura dream.I now own a 2022 Acura MDX Aspec. All thanks to the great team of Thomas Acura.This dealership definitely got my highest endorsement.

I came in today to check my battery since this is the second time I am having the same issues with the dashboard flickering while driving and having trouble starting my MDX. I had the battery replaced twice in since 2019. This time they found the starter is draining the battery. I wish this would have been diagnosed the last two times I was here for the same problem. The cost of repair was very high. Thank goodness my personal mechanic came through for less than have the cost. On the positive side, JC was excellent with his customer service. Five stars for JC.

They are Awesome, thank you JR for assisting me today. I think that was his name super kind and friendly staff 😊

EditedFebruary 2020 I took my car for maintenance and they replaced the battery and it was under warranty. Almost a year passed and I won’t be able to start my car. First, I jumped the start and it worked. The second time, my husband had to call AAA and he was told the battery is a bad cell. I called them to see what’s going on and they said it shouldnt be a battery issue since the battery lasts about 3 years and it could be something draining or having wiring issues. I also got into a car accident on December and maybe the damage was caused by the accident. Anyway, I ended up having my mechanic investigate and she gave me a report saying it’s electronic issue. Anyway, she thought Acura gave me a bad battery. it cost me $300 to get a new battery.After leaving the review, Mark from Acura left me a voice message. After a phone conversation, he offered me to take a look at my car to make sure everything is okay. We made an appointment on Monday.After talking to Mark at the office, he explained very well what could be the cause of the issues. I didn’t want to have any more headaches in the future so I’m glad they are going to diagnose. He also said he can try to see if he can recover the old battery.After about 45 mins of waiting in the lobby comfortably, Mark came back and told me that there is something going on with my car as the new battery is draining. He told me it will take some time to find out what’s the cause and he was very nice to offer me a loaner car for free of charge. I took a loaner car and he called me back around 3 pm. They were able to find out the cause!!!!! Also, they weren’t able to recover the old battery.There is a couple of issues -1) This is a minor issue but the dashcam I have was draining sown battery and they were able to adjust2) There was a security or alert box next to the fuse box - and this was causing the issues! I had no idea there was! I guess the dealership I got a car from didn’t take it out when they sold the car!!!!! - the dealership closed permanently for god sake.Anyway, I am very happy they were able to find the cause and fixed it. I really appreciate their sincere offer for all of this. A lot of dealerships is trying to take advantage but I feel like Thomas Acura is different. They make sure that you are taking care very well. They even gave me a 2022 TLX as a loaner car!!! Thank you!!

Ryan was really helpful. We were in contact with Ryan through phone call and email before heading to the location. Ryan was on top of it. Everything we asked for or questions and concern, he responded right away! He provided great customer service from beginning to end! We have been car shopping for months not in a rush to purchase. We decided to drive 45 mins to look at the car. With his great customer service, help, and being so informative, we ended up purchasing the car we went there for. Thank you, Ryan. You are the best! You paid attention to details for us before arriving and provided great customer service which is really important to me. I walked out from purchasing cars so much last month because of poor customer service! So thank you again for your great customer service to help us get my dream car!

Great Interaction with Internet Sales Manager Ryan Mohr. Very patient, friendly, and did not try to upsell like other dealerships do. If you want a comfortable and hassle free car buying experience then go see Ryan at Thomas Acura. Mark Giles Director of Operations has taken care of my service needs and also has a mild mannered disposition that puts you at ease Both gentlemen are true professionals at what they do and I highly recommend Thomas Acura for new or used vehicles. When you do go tell them that you saw my review and that Carlo Cristobal sent you.

I met with Ryan with sales and he was AWESOME!! He really patiently worked with me with what I wanted and was very honest about everything. He thoroughly taught me all the different functions in the car. And the pros and cons of each. I would highly recommend him if you visit this branch!

It was a great car buying experience with Thomas Acura! And I dont get to say that often especially when purchasing a car. Thank you!

Great service and professionalism from everyone at Thomas Acura, Jimmy helped me today and was fantastic as always. Thank you Service Department

Jordan was so amazing and very professional and informative. I am so happy with buying my car from Thomas Acura they treated me with such courtesy and kindness. They really worked for me to get me the best deal possible. Thanks Jordan and Thomas Acura!

Bought my car here at this dealer and been having my car serviced since. I’m always satisfied with the service that they do on my car as well as customer service. Jerry helped me with my car and I had a great experience with him helping me through the process as well as the other staff. Thank you and will be coming in again !

Right now is the worst time to buy a car due to the chip shortage. The only reason we bought a car during this time was because our other car was wrecked in a car accident. Jordan and the rest of the team at Thomas Acura were great! Every other dealership was charging way over MSRP and making you add on additional accessories. Thomas Acura was straight to the point. The price Jordan gave us was exactly what we paid when we got there. There was no hidden charges or trying to upsell us on anything else. I’m so happy for the MDX and service we got at Thomas Acura. I highly recommend anyone looking for an Acura to shop here.

Top quality service and customer interaction. I would Highly recommend this dealership ...

Highly recommend Thomas Acura for their excellent service and top-notch service advisors, JC and Alan. They are very knowledgeable, take the time to listen to concerns and always go above and beyond.

Ive been to this location a couple of times and its been great both times. I went in for a transmission fluid change and was able to be in and out in about 1.5 hours.They have a social distanced lounge which was comfortable. Staff was very nice and helpful. Definitely would recommend.

JC, Jimmy, and Allen Are always professional and attentive. They are easy to talk to and always helpful. I never feel rushed, and they work efficiently. Mr. Thomas has an excellent team in the service department.

Professional and finished needed repair work promptly

Excellent customer service. Had my car towed in not knowing what was wrong with it. Service department was quick to diagnose the problem and fix it. I highly recommend Thomas Acura for their customer service and honesty.

Came in for an oil change. JC helped me with my service and cleared it in no time. Much appreciated!

Profesional work quick attention, Allen went above every detail that I needed in order to get the best possible maintenance for my car, very happy with the service.

Repeatedly great service. My first time there was a recall to check on a part. Today is my second time there to check on the brake noises just to find out all are fine and nothing needs to be done. Both times there I was greeted with friendly service. And the tire pressure warning light was on when I dropped it off. Something that I ignored. But I realized they took care of it when I picked it up! And they vacuumed my car! Very much appreciate it. I will bring my car there for service again.

Excellent Service!Thank you Jimmy for being so kind and helping with the seat adjustment and teaching me how to use the phone. Your service department is the best!

We had purchased a used vehicle here and I took it in for a service. They were very professional and helpful. They did not try to charge more than what they had quoted over the phone unlike another dealership I had spoken to, and they honored our original contract by giving a discount when it became apparent we needed new rear brakes sooner than expected. Jimmy was great!

I have gone to Simon Lo for my previous two Acura leases. He is very helpful, attentive, patient, and answered all my questions. He helped me get an SUV with all the safety features at a great price. The finance department was also helpful. Thank you Thomas Acura.

These guys always help me out. Ive had the rottenest luck with my two Acuras this time around. Both have required a new battery and both have required a new tire due to flats that could not be patched. Guess what? Another tire issue today brought me in. Slow leak. Luckily, it was fixable and they patched it right up, all under an hour and a half with a quick outside car wash. (It was really getting embarrassing to drive that thing! Thanks, guys!) Oh, and I drove up this afternoon without an appointment and they were able to accommodate me. Hows that for service? Jimmy and the guys do an outstanding job. Keep up the great work, you guys. Youre the reason I keep coming back, just so you know. I could go to Acura of Alhambra but I drive a little farther to bring my Acuras here instead. I followed Simon over here and was glad to see a few familiar faces made it over here as well. Weve built a real great relationship over these last few years. Im sure youll love the sales and service here and will become a regular like me.

Very professional and courteous! Did a great job and did it quickly. Completed work on time. Very pleased.

Alan and Jimmy are great representatives. Acura covina service is the best customer service. They provide great pricing. Also gave me great deal on my Acura RDX tires. I usually go to another tire discount store for my tires but, there tires were less I couldn’t pass a great deal.

Great Service dept, JC is very accommodating!! Thanks JC

Fantastic customer service and was able to help resolve patching a tire and give me honest advice

Always a great experience when I come here! Jimmy always ensures my car is taken care of and provides a thorough explanation of what is needed. Great service!

Very pleased with Jimmy Hwang’s service . He is very polite and he takes the time to sit down with you and explain in detail all costs/repairs . He does not pressure you to buy or make any repairs and he makes you feel welcome. As for the technicians they always finish taking care of my vehicle on time or in most cases earlier than expected. They did wash and vacuum my vehicle as a courtesy the two times that I came here without me having to ask them to which I thought was very considerate. Will be coming back here for any future repairs.

Good service with the best experience.

Fast and easy check in. Service (A12) was performed in a timely matter.

Ryan and William are the Best! Only look for them. The process for deals and finance to about 3 hours altogether. We were able to get a new Acura ILX Premium at the right budget. There is no GAP included, but has to be purchased. We purchased GAP through a Credit Union Bank at a way cheaper price. The great part was Ryan and Will made it easier to use a Credit Union Bank to make the purchase of the new car. We didnt like the first deal, but the 2nd was just right. Its always based on the bank, but they are always willing to help you get to where you need, reasonably. I will definitely work with them or will always try to look for them. Even the AAA companies recommend these guys. Thanks for the new car!

The service and sales department of Thomas Acura is like family to me. They know me by name and always go the extra mile! They know what customer service means!! Thank you for always treating me with caring and kindness each time I come in for servicing! I am brand loyal and will buy Acura forever not just because it’s a beautiful vehicle with low maintenance and high performance but also because of the people behind the brand!!

Great guys in the service dept. Mr Chen is always welcoming and personable

I had a good experience with Thomas Acura. I actually spoke to Jordan via email and he was direct and professional through the whole process. He was super helpful and very responsive. Thank you so much for your help, Jordan. Truly appreciate it.

Received great service with a great attitude from my service writer. Very pleased with the service. Thank you.

The salesmen at Thomas Acura were very friendly and gave me a good deal on the car i was looking at to buy. They gave me a better deal on the interest rate for my auto loan compare to the bank that i have been using over 30 years.

I actually enjoy taking my vehicle for service at Thomas Acura. My service guy Alan, is honest, helpful and has a great personality! I will always come back to Thomas Acura because of him.

JC is my service advisor and he is the best. He was my advisor at Alhambra and left without notice due to a change in management. I am so happy I found him again at Thomas Acura. He is the best and is very responsible and communicates very well. Thank you JC and Thomas Acura.

The place was great. Was able to get the car I wanted for a great price. Jerry was very helpfull.

I was pleasantly surprised by the service team. First time here and I expected the usual dealer/service shuffle to get a problem fixed on my 2018 RDX. The service team found the issue and fixed it fast. Special thank you to Jimmy and the tech who found the issue!

Always have a wonderful experience at Thomas Acura, Alan in service department always takes care of my car’s needs.

Pleasant experience from start to finish. Ryan was responsive to all my inquiries and made sure I was taken care of every step of the way. This dealership was a bit further than other dealerships but it was worth the drive! Love my new car :)

I bought an Acura ILX from Thomas Acura,, I was helped by Jerry... he was super professional and very helpful. If youre looking for an Acura I really recommend this dealer...ask for Jerry and Ryan...these two will take good care of you!

Professional, very helpful, not pushy at all really good customer service.

Fantastic they took very good care of my needs

My purchasing experience was awesome. I was treated with respect. The staff was very professional and understanding of my needs.

We did the research on the prevailing price of Acura vehicle that we wanted. Reached out to the dealership via website and was contacted by Simon from the dealership right away. Agreed to the price, got the vehicle we wanted, and all the paperwork done efficiently. Would highly recommend.

Awesome service!!! Thanks everyone.

Great customer service. My service consultant Alan went above and beyond to ensure I was taken care of from the issue reported with my car to being comfortable in my loaner vehicle. Always leave feeling like my car was in safe hands.