I came down to this dealership because I got my first car here. I came back looking for another one because the service is exceptional. I wanted a truck and after being taken to the lot to look at their selections I noticed their was a few I liked. Before I chosen one, I wanted the color Grey. I looked at 5 then the last one I saw sitting there was a nice full size crew cab in the color Grey. This vehicle beats any other vehicle that I was hoping to buy. Their are great deals and I highly recommend coming here for their service.

Had some work done on my 2002 GMC Envoy, she 8s my baby. Went running bad, came out running like new again. They did a great job and I am very please with the service there. I will be back. Thank you very much.

Got a great deal on a great car. Everyone was professional, helpful and if car buying can be fun, it was.

Walt is a super salesman.My deal could not have been more transparent and straight forward. Best car buying experience ever. Pricing was 100% straight forward, no negotiating required. Was also exceptionally easy and straightforward grounding my old lease there.

Your service department is a well oiled machine. All my needs were taken care of. I didnt have to worry about a thing.Service manager Frank made my experience a memorable experience. Very respectful team...

I had the best experience with Cruz! I was thoroughly impressed by his professionalism and how efficient he was. From the moment that I walked into the deanship he had a smile on his face and was very happy to help me with my Terrain. While I was at the dealership I was also greeted by the other service advisors as well at the Service Department Manager. You truly have a great team at Suburban Buick GMC Cadillac. I look forward to coming back in the future and working with Cruz.

The Dealership is a bustling location, however, my Service Consultant, Fred Lockert, makes me feel welcome and does everything possible to make sure I receive the Best customer service!!!

Literally the worst dealership I’ve ever dealt with. The customer service was extremely rude and unhelpful. There was obvious issues wrong with my vehicle and they said they couldn’t find anything. Drove 15 minutes out of the dealership and broke down. Do not ever take your vehicles here.

Very nice people and very efficient service dept

I finally was able to get the recall scheduled and completed. Everybody was friendly and I was provided a very nice loaner. The only thing that would’ve topped off the experience would have been for someone to explain and show exactly what was done.

My Yukon had a recall notice for the passenger side airbag and I was contacted by the dealership and the parts were ordered. A reserved time was given and all went well. While I had the truck in I had one other item repaired. The work was completed quickly and I picked up a clean truck a few hours later. As always I was very satisfied with the service provided by this dealership.

Ray the manager is very nice. He was attentive to my needs

Fred was. Try accommodating. I just walked in on a Saturday morning for a regular service and tire rotation and he got me right I . He asked me if I wanted to wait there and I said I’ll go for a walk. I walked about 40 minutes then went back. I thought I would have to wait a bit in the customer service area but nope, as I walked up my car was already done.

Qorst Dealership I Have Ever Been To. If I Could Give This Dealership Negative 5 Starts I Would. I Suggest Staying Away From This Dealership. The Sales Manager Has No Idea How To Run Things!

It was such a pleasure working with Jon and Ray on the purchase of our vehicle. I find the car buying process to typically be nerve-wracking and generally unpleasant. My experience here was unlike anything I expected! Everyone was straightforward and professional. I am extremely grateful to Jon for working with us to the best of his ability to make sure we drove away in our vehicle. Would definitely recommend!

Paul In service is extremely Knowledgeable, courteous and professional! I will always recommend you guys! CW

Fred was my service advisor twice in a two week period. Once when I brought our truck in for an oil change and again when I brought my suv in for a faulty tail light that was covered under warranty. Both times Fred provided a reasonable time for service to be completed, was courteous and provided updates on the status of the service.

Service advisor Paul Aguilar was a tremendous help.

I have been having a few difficulties on my last two visits. This visit being my worst experience since. I wanted to receive a phone call from the service Manager but never got that. So I figured I’d wait for this survey.

I have purchased many new cars over the years and my new 2021 Yukon Denali was not only my first General Motors vehicle in over 35 years, but also the first vehicle Ive ever ordered from the factory optioned the way I truly wanted it. In spite of the pandemic woes, Morgan, Jay, and Tom were absolutely the most professional, communicative, and customer-centric team I have ever dealt with, period. As a result of my experience, I would highly recommend Suburban GMC to anyone and happily award them with a shining 5 star rating!

Everyone was EXTREMELY Nice. Very professional and attentive. I had a question on a few features that I was unaware of and a gentleman spent about 30 minutes showing me what my car could do. I was extremely impressed with the service I received.

Cruz provides an outstanding customer experience...we have a great long lasting relationship & he makes things easy, thorough, professional & I walk away feeling good. An excellent employee for the dealership!

As always, your service department keeps me coming back to Suburban, especially the great service of Cruz Pena

I just leased a car from Suburban Buick GMC Cadillac and was very happy with their service. Willy met with us even though they were already closed and most of the staff had left. He called us the next day with pricing, which by far beat all other dealerships we had already visited. Willy really went above and beyond to provide excellent service. He was thorough and honest and I would definitely recommend him, as well as the dealership, to friends and family.

I dealt with Jay Photoglou, he is The Best Salesman Ive dealt with! He offers the Best deals of all Time! Thanks Jay!

First, I live in San Diego, and purchasing a vehicle in Costa Mesa wasnt even considered. I started the process of searching for a vehicle before Thanksgiving and visited two San Diego Dealerships. None of the salespeople ever got back to me. I traded emails with several dealerships in San Diego County, with basically the same results. Through Buick.com, I learned of Suburban Buick GMC. Within 10-minutes of an email inquiry, Jonathan Lee responded with the most detailed description of the vehicle I was interested in and all the options of taking the vehicles possession. After several phone conversations and emails, I purchased the vehicle. In over 40-years of purchasing vehicles, Jonathan made this the best vehicle purchase. Keep an eye on this young man, as he is a true asset to your organization.

As always, the best customer service . Immediately upon arrival the whole team makes you feel welcome and most importantly safe, with no anxiety at all . I always leave full of confidence and in many ways look forward to my next service

From start to finish my experience was amazing. The team really worked hard to meet my needs!

Its no wonder Fred has won an award for his service.Hes always helpful and friendly.I always will wait in your nicely appointed waiting room.Its a pleasure!Thank you,R.Jon Carreon

Friendly, Fast and Efficient.My Rep was great!

Fred was knowledgable and courteous. He answered all my questions and took care of me like a valued customer. I look forward working with him in the years to come.

John Lee is absolutely amazing, he was with us the entire way during what is a generally stressful event of car buying. Very knowledgeable sales guy, up front with everything.The place is clean, everyone is wicked nice and 100% there for you. The stock is huge, and all nice, great prices. Very happy with my purchase and day!

Another perfect job!

Your Service writers are both professional and easy to talk with.

Suburban GMC is Top Notch - Absolutely the best to work with - Outstanding! A Model for others to follow!I have purchased 4 customized Denali vehicles from Suburban over the past 6 years, and even though I have moved far away, I would not go anywhere else - even going elsewhere for basic service now is sketchy. Service at GMC dealerships are not created equal.Big Kudos to Steve, Jay, Jim and Tom for all you do and have done for me!Thank You!!!

Im not a huge review guy but for most of us buying a car is a pretty big deal and something we want to get right. Im happy to say I got it 100% right by working with Suburban GMC and namely Vic Tavitian to purchase my 2020 GMC Acadia.Vic is 5 stars on follow up, product knowledge, and process knowledge. He was never the pushy sales guy and from the get go, he gave me an incredible offer... there was no haggling, no shell game, etc. I called all the local GMC dealers and no one was better... really, not even close.If youre considering a car they have, definitely go hear first and as far as the SUV itself goes... I couldnt be happier. The 2020 Acadia is on point in every area. Design, features, and ride quality are all great.. I almost pulled the trigger on the Telluride but once you get in and drive them both the Acadia was the better choice.

Came over the weekend to purchase a car, salesman was john bunch. Interaction for the most part was pleasant. Since it was Sunday Johsaid he would call the following day with bank fiance numbers. The following day I was waiting for his call till about 3pm where then I called the store. His coworker said he remembered me and will tell John to contact me . Never heard from them again. At first we were gonna pay 18k cash but was able to get more . I was so disappointed cause they ha e the car I want at a great deal but never followed back up with us after spending hours their prior .We ended up going to OC auto exchange and paid for a lexus 25k outright was in and out with in two hours, very friendly and even called me the next day to check up.You would think withcovid youd take extra care of your clients .. step your game up mr. Bunch .

Our service manager Jason Luccese was exceptional! We brought in a used Yukon we were considering purchasing and he was able to educate us on the vehicle and things to look for when buying this model. We are so thankful for his help and the thorough inspection that was done on the vehicle. We would definitely come back.ThanksAdam

Fred was amazing to work with as always. Every time I’ve brought my vehicle in I have gotten to work with him and I could not ask for more out of someone as far as customer service is concerned, the man is an all star in my book. Fred goes above and beyond the call of duty to assure the satisfaction of your customers and it shows through and through every time I get the pleasure of working with him! Another great experience with an awesome team of people to do business with and I look forward to many years of business with your dealership so thank you for all that you do!

The whole team was customer service oriented. Great answering questions, nice balance of being informative versus being pushy.

Cruz is very nice person and I like dealing with him. All good.

Fast reliable straight to the point. All discounts and prices were honored. Hussle free.

My service advisor Cruz Pena is, as always, a true professional who always makes me feel welcome. I brought my 2016 Sierra in for an oil change and while driving to your establishment, the check engine light came on. Cruz informed me that the fuel injectors needed to be replaced. But, they had to be back ordered. When they came in, Cruz informed me that it would require keeping my vehicle for a couple of days. Not a big deal, but I was concerned my aging mother and the possibility of a medical emergency occurring. Without my asking, Cruz set me up with a loaner. This greatly relieved my anxiety. Cruz has always shown concern for my mother and always asks about her whenever I visit. Cruz is a great asset to your organization. Thank you Cruz!

Very professional and courteous salesman Mr Michael D., who will try his best to serve you. PS: dont let him tell you that X car is not the car you are looking for.... he is just kidding and will let you know intrigue secrets that will assist you when buying a car from them.

Was transferred around 3 times when I asked how much to program a key. Parts to service (voicemail)Call back reception-I ask for service advisorA girl picks up- how much to cut and program a key- sends me back to the same parts personWhere he tells me he does not know and he just gave me a price for the key, I have to talk to serviceCome on, you really must know.Absurd, I’ll go somewhere else.

From my first visit to Suburban about a month ago, Allan did a great job telling me all about the exciting new and really major changes on the 2021 Yukon Denali so from that day on I have been excited to get my hands on my new truck. Phil in finance was friendly, knowledgable and made the paperwork seem like a breeze. my orientation training by Tom was also extremely helpful in getting the majority of my personalized settings made prior to leaving the dealership. well done and appreciated. thank you

Paul and team saved me!!!My battery died at 37k miles and I was able to come in before closing and get a new one under my 50k warranty! Thank you!

Paul Aguilar took care of my issue quickly, professionally, and went above and beyond in his service. I was highly impressed.

Lacking in common sense sales rep who answered the phone was acting as tho he owned the dealership... Would not transfer me to sales manager as they are doing their absolute best to scam you out of every cent...

I was extremely disappointed with the time it took to get my car repaired and the lack of commication from the service manager. Brought my car to the dealership on Thursday late morning did not get my car back till Monday afternoon.

Cruz was great and very pleasant to work with. He addressed the issues I had. Will definitely be returning if anything should go wrong with my SUV.

Working with salesman Walter was a pleasure. He’s very professional, prompt, and honest. Thank you!

This dealership has many friendly employees. The specific one I will mention is Raymond Whipp. He is very polite, patient, and not pushy on sales. He treats you with respect and will listen to you. I recommend speaking with him when inquiring on a vehicle. The prices at this dealership are also better than many other places out there. Overall, I would return and I do recommend.

Service department experience was excellent.Salesman that sold me the truck did hisjob for the dealership but not me. I wanted to wait for better manufacturer incentives but I let him pressure me into a sale.

Cant even get someone to answer service dept phone to make appt

Avoid this place if u want to be happy or fun after or during dealing your GMC. And still love your vehicle after u signed a loan with them. Ive been love the GMC truck very long times and i love mine too (6 months ago). but after experiences purchased the GMC with this place. My credit is just totally a mess. Now im not only dislike the place, sales, manager. bad reputation for gmc products. The fact, these people just want to get your money as much as they possibly can, they dont give a beep what, how u think about their services or themselves. dont think that they shake hand, telling jokes make u laugh is your bestfriend ok. I HATE MY GMC now.

Thank you Frank!! You’re an awesome guy, perfect customer service, definitely top notch I couldn’t be happier.

Ive come to Cruz Pena for the past 14 years. Great service every time!

Curtious, prompt service and comfortable lobby with TV. Paul is is a pro service writer.

All my expectations were met and excxe

Just purchased a brand new GMC Sierra and was very pleased with the experience. Everyone there made sure I had a easy buying experience especially with COVID 19 going on. I called in and they had the truck ready to view for my appointment. After the test drive we were able to agree to a deal in just minutes! Definitely will be recommending this dealership to all friends and family!!

Paul, Fred, all the team members, always take very good care of me and my Buick every single time I come in. And are always sure to make themselves available for questions and concerns. Thank you guys!!!

Paul in service was genuine, honest, and thoughtful. His customer service skills are on point. I look forward to my next visit and future business with this dealership.

Desiree is the best!

Staff very friendly. Mr. Lockett is a great service advisor. He always keeps me informed of what my Terrain is in need of.

Jason is great at his job.

Worst place ever. I called to buy a truck and they said they would not honor GM pricing for friends and family. I already had the discount code but they refused to honor it. Shady place for sure

First time at this dealership since the name change, and I was so impressed! Ill definitely be taking my car here for all service needs.

Jay Photoglou and Tom went above and beyond with their customer service, knowledge and attention to detail.

They never try to up sell and get me to do more maintenance on my car they take great care of us

Very helpful staff, clean facility, fast service

They take good care of me.

Going to this dealer is always a pleasure. They do everything they can to make the experience comfortable and easy.

Willy, Ray and the financial director are very helpful and kind people. I would reccomend doing buisness with them 100%. They help you in anyway possible and explain to you every detail of the deal before you even sign.

Friendly atmosphereProfessional people

Always the best and most friendly service and sales ive ever experienced AAA

Dont fall this dealerships deceptive practice trying to buy your used car. Tania stated that she could get close to my asking price for my used car but needed me to come in to see the car. I told her the price I was looking for and when I drove to dealership, took time out of my day she said the dealership could only offer 66% of my asking price. Complete waste of time. So dont waste your time.

Great experience buying my new Sierra here. Both Sean and Joe were easy to work with and very nice guys. We did a lot of the leg work over the phone and text before I drove down in the rain and it made a big difference in why I choose them to make the deal. Very little negotiation and realistic to trade in value and new vehicle value.

Great service and top notch employees, huge thank you Paul over at the Service department!

I am selling my old car and a few days ago I did my car assessment on the Suburban Buick GMC web site. Their system said that they might pay me at least 5,000, so the sales reps could make their couple of grands after having it reconditioned and selling it for 8-9 thousand. I was not going to sell it to this dealer, but right after my research I started getting phone calls, texts, emails from them like buying my car was their last chance, even though they knew it was old and had many miles on it. It is in great condition, though. I regularly service it and fix all the issues if any. So, somebody named Scott offered to book an appointment for them to do an appraisal of my vehicle. The morning of the day of the appointment I got bombarded with phone calls, emails and texts again. I confirmed that my wife would show up and was told that the sales manager would wait for her at 11:30 AM. When she brought the car to the location at the exact time she was told that the person who booked the appointment with me did not work there and there was no appointment booked at all. After a while they told that he was working, but had not been there for a couple of weeks, and the used car manager Benny pretended he did not understand why my wife was there. He and another guy whose name I do not know also pretended they were doing a big favor by looking at our car because they are not interested, they only want to do a trade-in. After a quick assessment of the car my wife was told our car costs 1,000 max and she should go to Carmax to see if they give us more. That looks like a ridiculous school play with many people with a role in it. The person who lures you does not show up, the others pretend they are not aware of anything, do you a favor talking to you, try to confuse you to make you sell your car for nothing so they take advantage of it, and if they cant do anything simply show you the door. Complete waste of time and gas. Using such tactics they will not gain any good reputation. I have also had quite unpleasant experience bringing my car for service to the Suburban GMC service center. They often tried to push me to get unnecessary services and repairs done. I knew that because I always ask for a second opinion elsewhere. One time when I was walking with my daughter around their building and showing her brand new shiny cars through the glass I was confronted and intimidated by their security guard. So, I think, this place is not worth visiting. You may be not welcome there if you do not look like you are going to pay them lots of money. I have been to many Buick dealerships, and this one is by far the unfriendliest.P.S. Scott, the person who booked the appointment and, according to the sales people, was not working there called me shortly after the visit and told me his shift started only an noon and he had asked his teammates to help my wife. Some shady things go on there.

All the staff at this dealership are awesome really friendly and helpful

I bought a used Yukon XL at this dealer. Got a great deal starting with Sonny, the sales man, and great service from everyone there. I have been back 2 times and the great service just continues!! I would recommend Suburban GMC to anyone looking for a vehicle

The salesman was very nice and knew what he was talking about! But as for the financing and management they need a lot of help on getting paper work right and on the same page from the day people to the night people. Was told one number by the day financing/ manager that is why I flew 2000 miles to get this pickup. And then when I get there it it was a way different number than was told. And it took 4 hours to get everything done that is way to long.Thanks Jason Lohmann

Great experience! Jason Lucchese nice guy. Provide my car in a timely manner as promised and kept me apprised of where they were in the repair process. Provided me with a loan auto so I was able to handle all my errands while my car was being repaired. Suburban Cadillac provide great customer service. I appreciate all the guys, because if Jason isnt available any of the guys will assist. Great team of guys.

Paul was awesome per the usual

The Sales manager Jay provided us so much good service & guidance through the purchase transaction!

Service rep Jason is #1 caring and informativeSalesman Michael Dougherty is #1 helpful, friendly and gives you the best deal.They both look out for you and make sure your happyBefore you leaveI won’t go anywhere elseThere facility is brand new and cleanPurchasing my 2nd Cadillac from hereThey treat you like familyOnce a Cadillac owner, always a Cadillac ownerThank You

Unethical dealer, misrepresented vehicle, did not keep promises and tries to pad deals with dealer add-ons. The epitome of a bad car dealer.Went to purchase a used truck from them, agreed on a price over the phone, was told they would deliver the vehicle to us. First quote comes to us and its padded with glass etching and other items not even on the truck. Then after being forced to come to the dealer the truck wasnt ready and had damages and missing features from the listing. Finally when trying to buy the car forced to wait 1.5 hours for the finance guy. Even after all that they wouldnt pay the $25 uber fare for us coming to the dealer a 2nd time. Ultimate pettiness and bad customer service.

OWNER OF SHOP IN HUNTINGTON BEACH. SUBURBAN BUICK HAS THE WORST CUSTOMER SERVICE AROUND, NOT EVEN DELILLO IS THIS BAD. THE SALES MAN BRIAN TOOK AN ORDER FOR A SHIFTER KNOB....LAST WEEK ON THE 22 OF NOVEMBER. TODAY HE SAYS IT DOESNT EXIST? ALL THE INDEPENDENT SHOPS AROUND HERE KEEP CLOSE TABS ON EACH OTHER, I WILL BE LOBBYING THEM NOT TO DO BUSINESS WITH YOU. IVE LOST A CUSTOMER BECAUSE OF YOU PEOPLE.

Jason excellent customer service whenever I bring my car in for service.Friendly,kind employees.

What a great dealer. I have worked in dealerships for close to 30 years and this place is a class act. The GM Dennis made us feel at home. Great communication from our sales person Carlos and Casey our Finance guy was top notch.Thank you guys ....

Suburban Buick is a FANTASTIC place to purchase or service your car !!! Everyone there is so kind and helpful!! Sal in Buick service department goes out of his way to make your service visit easy and smooth!! I would tell anyone I know to buy your Buick, Cadillac or GMC from SUBURBAN of Costa Mesa. BEST DEALER IN ORANGE COUNTY!!!! You can`t go wrong with a purchase from Suburban BUICK

My air conditioning went out at the peak of summer and though there was trouble getting the part ( national shortage), Fred and the team helped us make it through with an air conditioned rental car and multiple phone calls keeping me up to date! Thank you for your diligence and tenacity with this! It made all the difference for our family!

I think the service department is very reasonable price wise and they get the job done right. My only complaint is that no one welcomed me when I walked into the dealership. I had to find service myself and once I went to that department I was welcomed. That being said Id still come back for my cars maintenance needs.

Luka was extremely professional and very helpful

Very friendly staff, great facility and waiting area. Only had an oil change and tire rotation so nothing complicated but bery happy with overall experience.

I had a very good experience at Suburban GMC. They had the exact truck and model I was looking for and we quickly closed the transaction without a lot of drama. Even the finance manager didnt push too hard trying to sell the extra plans; which I appreciated. I would certainly recommend them to a friend.

Been doing business with Suburban Buick GMC for a few years now and they provide excellent customer service. Took my car in for service and was helped by Paul Aguilar and he was very helpful and took care of me.

I bought my Beautiful Cadillac there, they are Wonderful People. Love..Love...Love Them, and my New S.U.V.

The easiest car buying experience Ive ever had. My salesman Sam was so nice and knowledgeable through every step. The remodeled dealership is beautiful and the whole process was seamless. Suburban Cadillac of Costa Mesa made me a customer for life!