I was very impressed with the professionalism and knowledge of the ROEM team. The facility was very clean!!! They kept us posted every step of the way as we progressed through the insurance approval and reimbursement process. They were also very versed in the entire process, as you would expect. They exceeded my expectation. This is a small family owned business, not a franchise or corporate owned establishment. I would recommend and in fact will be taking another one of my vehicles there soon.