Great customer service...Enjoy picking out my GF birthstone gift goodies I created

Great store. Clerk was very helpful. Couldnt find the lipstick (Hard Candy) that I was looking for. Selina D. Decatur, GA.

Great store good variety of products, they had sales, got my little birthday gift

Great place. Very friendlySabina is the best

Its such a shame that every single time I have gone to this Sephora, the store is a mess. There are never clean or stocked testers or makeup remover, and the same goes for the testers! The testers are either missing or down to nubs, or just plain dried out. Its ridiculous that the products and testers are just never maintained, because it creates loss of customers. I just go to Ulta now, which is in much better condition and display.

Was helpful, in assisting me finding an item, but not friendly.

As usual - you call & no one picks up in any dept. Its no wonder that physical stores are losing business & closing...

Staff is always helpful and there are some very good deals! Wonderful experience

Employees wonderful just not a lot in stock

I understand not wanting customers to touch and use testers due to Covid however, to completely remove all the testers from display is ludicrous! How am I suppose to shop? How am I suppose to pick the correct shade? I can’t see through a box lol! DO BETTER!

Went with my daughter for her to get cosmetic. As soon as we walked in we were help. The CS rep was very patient with all the questions that my daughter asked. In the end she got exactly what she wanted. Awesome service.

Lovely place

If associates don’t like when people ask for samples then they should tell management. My wife asked for 2 samples of a new fragrance and the associate looked at her up and don’t and rolled her eyes as if we were bothering her. I could buy the whole store if I wanted, don’t look at me like I’m broke just because I dress casual. I probably make her yearly salary in a day. Last time I’m going here

Scary atmosphere employess and all

The shopping at jcpenny was excellentprice was so low and customer service was excellent.

This happened months ago and I forgot to comment...So I went to purchase Too Faced concealer that is only $29. I brought it to the register and the cashier who was ringing it up was like You know this is $29 right I looked at her like, I know, and I still want it. I cant believe this girl that is getting paid probably $16-19/hr, with no benefits, no IRA, no 401K, probably do not even have $5,000 saved in the bank, thought that I couldnt afford a $29 concealer. Not everyone makes your lowkey salary sweetheart...

Cant get my daughter out of this place!! People are supper friendly and very helpful

Nice

I had doubts in going to this place, for the reviews I had read before going. but in my experience it was totally different! from the moment I was received very kindly, the person of guess service is very attentive, and the wonderful stylist, an extraordinary person and very passionate about her work! Thank you Frances for my haircut. I loved.!

Sales and service was outstanding.

I’ve never been to a Sephora before with such bad service. I asked to be matched with foundation, they said the person who knew how to do makeup went to eat. That means only one person in the entire store knew how to do makeup? I asked to try the product myself and they pulled a dirty brush out of a drawer.

Very nice and pleasant.

Of all Sephora’s I’ve ever visited with poor customer service I can honesty without a doubt that this one is the worse.

Its always nice to be there.

I dont remember her name, but my experience at Sephora was great! Seemed as if there were so many associates there and although she was in the middle of helping someone else, she immediately greeted me when I was in her view. She took me directly to what I came in for and even recommended an eyeshadow primer that I LOVE. My friends and I were starving, so she also recommended a place we could grab a good calzone. It was AMAZING, by the way!! Thanks a million.

I looked around for 4 mins (NO ONE asked me if I needed assistance or even a Hi). All 3 associates stood by the register talking to one another. I was the only customer in the store on a Tuesday around 2:30pm. Im very disappointed with Sephora. Please coach/train your staff better than that. Now I have to drive to another makeup store.

This location should be shut down or bring in new management. Its a disappointment this Sephora looks like this. Feels and looks dirty, employees look depressed to be there and your beauty insider points are never accurately applied to your account when you shop here. For such a small place you would think they would maintain is better. Especially since the rest of jcpenny looks great!

Customer service was horrible. I just walked out the store and I had to take a few minute to write a review. Corporate need to give these ladies customer service training, because they need it badly. I walked in, and not one person greeted me. I head over to the women perfume section because I am looking for a new signature perfume, and this one lady just came to check on me Im guessing, no smile, no hello, nothing. I then went over to the lady at the register for a question I had...no hello, no how may I help you, nothing. While she did answer my question, I said thank you...I got nothing back. I just dont understand why come to work in a people driven environment when you cannot treat all people with respect! I will never go back to that place. Just horrible!

My experience was okay.... The ladies werent very helpful when I was looking around the store trying to find my Anastasia foundation shade :/ I got so annoyed I walked right out the store and went to Ulta instead.

Ive had the worst experience of customer service at this location.Today, I decided to make a trip to this location since I just moved into the area 2 weeks ago. At first, everything was going well. Both ladies helped me with find what I wanted and the purchase was complete.However, 5 minutes after the purchase, a young man chased me down claiming to be from the Loss Preventative department and took me and my items to the backroom.It turns out the older lady with red hair started accusing me of stealing a product from the store. The minute I entered the room, she was facing the floor the whole time and would never make eye contact with me. The security guard started rummaging through my purse and pulled out the item in question, which is a powder I purchase in ULTA 2 MONTHS AGO in PEMBROKE PINES. She claimed to watch me place the said product into my purse, when all I did was blot my face since I was sweating.They had to call the location where I said I bought it, and they confirmed my purchase and let me go. NOT ONCE did I get an apology from the red headed lady and she simply walked out of the room.Im immediately contacting corporate to enter a claim with this location. Completely unprofessional.

Teresa is AMAZING! and very helpful. she deserves a raise💟 hehe

Dont shop here if you want any kind of decent customer service. They tried to give me the run around about using my $20 off VIB coupon and accuse me of using it and lying about having used it. Anytime I return something there they act like Im stealing and then after they agree to take back my products they act as if theyre doing me some kind of favor. I have NEVER had issues at the boca location. Ill drive out of my way just to have a better experience and actually be able to use the perks sephora sends me.

People who works at Sephora are very friendly, but Teresa is my favoriteeeee, Teresa dont have to socialize with someone to see the friendliness on her face, it just naturally shows on her face 😊I lovee her, shes a excellent helper, patient, friendly, great adviser/costumer service & others, if youre having trouble finding a product and luckily have her,she will definitely help you out and youll leave happily ever,shes just so perfectt wow (Your Haitian girl Pierrica) .Te amo amor❤️

Tina was amazing, perfect customer service, she should be training everyone there! Sper helpful and heped me find exactly what I was looking for!

Nice

They actually never get to you to know what you need, good thing that I already review the products that I wanted online and I need any help. The store is seems to be dirty and in no order.

Friendly and good service

Terrible, spent 200 dollars on gift card that apparently now cant be used in Sephora unless its the one IN JC PENNY. CANT BE USED IN A SEPHORA STORE

Horrible customer service! If you need to buy something here, make sure you have at least 30 minutes extra to make sure your transaction goes through their faulty register 😒. No one takes responsibility for the service here and you will be lucky if you can get out of there with what you were looking for.

People that work there are nice and friendly but its not a full sephora so they dont have everything there :/

I gave a five star rating because of my experience with one of the staff, her name is nicki if I remember correctly. I explained to her my skin care needs as well as the issues i am having with finding the right concealer and foundation that will work with my sensitive skin. Nicki walked me through the store and grabbed a few foundations, matched them to my skin tone by applying them to the side of my cheek, and created little sample packs for me of each. I left with like 5 samples to try with my daily skin care and makeup routine. She also helped me pick the perfect shade of kat von ds new liquid lip stick and Im completely in love with it. Nicki was a great help thank you so much.

The staff at this store definitely leave something to be desired. Anytime Ive come to this location I have to hunt someone down to get assistance (I never have a problem at the Boca location), whatever product Im looking for will be out of stock, and the staff are absolutely clueless as to how to resolve a situation.I purchased a KVD foundation here a week ago which unfortunately oxidizes on my skin. I really needed the coverage for an event so I went in to exchange it for a lighter shade. Despite online saying they had the shade I was looking for, they did not (as per usual for this location). I decided to go with an even lighter shade figuring that it would one, oxidize to some degree anyway and two if it was still too light I could use contour, blush and bronzer to get it where I needed it to be. I did not have the receipt (Ive never needed one at the Boca location) so the associate who is there every time Ive been there (older Spanish lady with glasses) started the exchange for me.When she rang up the product it came out as $19, meaning they would only return my item for $19 despite the foundation being $34 and I would be expected to pay the remaining $15. She acted as though this were a completely normal thing and I told her no, I would not be paying $49 for a $34 foundation. She could not have cared less and told me that that was how the computer was ringing it up so thats what the price was. I let her know I wouldnt be doing that and took my product.I left and called customer service who told me they would call the store and speak to the associate. I asked if I should just hand over my cell so it could be handled easier and when I went to do that the call dropped. In frustration I left, called customer service and filed a complaint. This location desperately needs customer service training. I have been VIB Rouge/VIB for years and have never experienced such poor customer service from any Sephora location.

No Customer Service. Impolite Women, NO ONE HAS THE URGENCY TO HELP, NOR WONT THEY HELP YOU WITH ANY PRODUCT, THEY JUST POINT AND WALK AWAY. OH PLEASE DONT BRING A $100 BILL YOU WILL WALK AWAY WITH A HAND FULL OF SINGLES.

I had an absolutely awful experience that ruined my whole day when an older red headed woman snapped at us when we asked for help with foundation color. Awful customer service I will never go back.

5 stars: customer service, and products

Great!

Great!

Good service

Excellent cosmetics

It sucks! Worst customer service ever! Plus they stay out of stock of everything!

God

Everything in it is acceptable.

Very well

My wife is the one who enjoys this site

I loved

I get what I want