My salesman was eduardo. he was absolutely amazing! i bought a 2022 pathfinder had no idea about any of the features and he showed me everything there was about it and made sure that i was okay with driving off the lot comfortable. he helped me with everything and is just absolutely amazing i will definitely be back to visit him when i’m ready to trade my other car in !!

We had an amazing experience buying my dads vehicle with Susan, Colin, Carlos (finance), and Kevin. 1000% would recommend Keating Nissan! They took the time to explain everything and even introduced us to the service department. Excellent experience.

Drew was Awesome!! He made sure we were well informed at every step. He ensured we got the best deal for what we wanted!! Would definitely recommend anyone to come see these guys next time you need a vehicle!!

I had the pleasure of being Tys first test drive and sales experience. He was fantastic and low pressure. The sales manager Chad was straight forward and simply the best Ive ever dealt with. Ive bought a lot of cars and trucks over my lifetime. This was the best experience by far.

Bait and Switch Operation. They lure you in with an attractive online price but wont give you an Out the Door price without coming in and discussing with the manager.Just tell the customer the additional taxes and fees on top of the price you quote for the vehicle, its simple math. It has nothing to do with cars are sold first come, first served. I can easily give a non-refundable deposit over the phone.Bait and Switch. Avoid.

Keating Nissan exceeded all my expectations. Super clean, family environment. I received top value for my trade, I drove away with the best deal I’ve ever made and the best part was their Customer Service. Ask for Michael Slater, the man’s experience and the value he puts into his customers is unmatched. He walked around with me in this Texas heat for a few hours, and gave great advice towards the vehicles that I was looking to purchase. Very professional and knowledgeable on any car that I looked into. Thank you for that Michael Slater my sales Consultant.

I had a wonderful experience buying my first car from Keating Nissan. It was a seamless and painless experience. My sales person, Chad Johnson was so helpful and informative. He listened to all my wants/needs and oh boy did he deliver! He was my wingman for the day. Everyone was so friendly and patient too. A++ experience.

Everyone was friendly. They do things a little different than the dealership that I went to in Oklahoma. I liked the video of the inspection. Overall it was a good experience.

Shady business period! Not delivered as promised. Worked with Chad Johnson & his sales manager. They were so anxious to have me sign the car title right away. However, I have been waiting on my check for about a week, they will not come on the phone or return my calls. I was supposed to get the payment the same day. Please DO NOT sign your title until you have the payment. Proposed a low ball offer due to busted fog lights and tire tread. Later they turn it around & listed my car on their website for $4K more WITHOUT replacing the tires or the fog lights.

I just bought my very first car ever at Keating yesterday! Jerome was so kind and patient and worked with me to get the car I want as close to the financing terms I wanted. We came to am agreement I was comfortable with and I couldnt be more thrilled. Thanks for putting up with me and my silly tears Jerome! Im so thrilled with my 2020 Sentra! 🥰

It was an absolute pleasure doing business here at Keating Nissan. As far as the process it took about 3 hours and we walked away with an amazing deal on a new Versa. Chad Johnson went above and beyond to make sure everything about the deal was to our liking. The gentleman in Finance was a treat as well, young guy, but no pressure tactics and both were genuinely great people to work with. I would recommend coming here if you are looking for a new Nissan, and I especially recommend you ask for Chad to help if you do decide to stop by.

After my last visit on 9/30/2021 I’m convinced to better prepared myself next time I go to a car dealership. Those visits can be exhausted, it always take long hours. I’m happy with the person who helped me. He was very professional and his customer service was excellent. Great job Connor and Oscar.

Within 1 minute of pulling up to Keating Nissan service the technician ( Chris ) was welcoming me & getting my routine maintenance started. In today’s world it’s a rare occurrence to mark the highlight of a Wednesday as your hassle free trip to the dealership for an oil change. Appreciate you Chris, if you don’t like it at Keating come join us at The Window Center in Houston we have a spot for you.

They sold us a truck that has been leaking from the heating coil. The oil has not been changed, filters were very dirty. Nothing was done to the truck before they sold it. So they sold us a hazardous vehicle. We been breathing in the chemical for 2 months. Even my 1yr old. That is dangerous. Its also very flamable. I dont recommend buying a used vehicle from them. I know small dealerships that inspect & fix them before selling. This is sad.

This place is the worst if you go here you may as well agree to get lied to and be told its marketing. My wife and I went on a Saturday explained we saw a nissan titan avaliable for lease we expected the cliche sales tactic which they executed textbook. While there we asked if their sister store in college Station had the truck and color we wanted they lied and said no it was sold today conveniently. I was so irritated with the experience I later asked my wife to call college Station they confirmed they had it but were closing. Fortunately we arrived on Monday and I bought the truck. I explained our experience they were disappointed. I want to thank all the guys at College Station Nissan for restoring my faith in decency. Everyone was A1 but if you go to Conroe expect double talk stalling and flat out LIARS!!!

The service I received from Keating Nissan was excellent!! They respected my time and coordinated the ordering of parts and repairing my vehicle so that I didn’t spend a lot of time waiting. I will definitely use their service department in the future.

My daughter has been looking for a used car all over the place. Last week, she just happened upon Keating Nissan in Conroe, and from start to finish, the level of service was exceptional. There was no shady finagling with price or any other things one might expect at a dealership. She ended up getting a brand new car for a great price, and the sales person there (Michael Slater) was likeable, helpful, and super attentive. That level of customer service is not something you experience much of nowadays. I highly recommend both the dealership and Mr. Slater if youre in the market for a new car.

Everything was excellent and went will good and got the job done raster than I thought they could

Very nice service department. Quick service, reasonable price and they explain everything. Also bought my car here and had a good experience with that. Been a happy customer for several years.

Chris at service desk was very cordial, attentive and the best Ive ever gotten there.

Very satisfied with all aspects of service and each employee i came in contact with were very helpful

My radio module went crazy and my clock was showing random times I took it to the dealership and they ran diagnostic on it and found it to be not working properly they ordered me a new one and everything it great. Everyone was great .

Chris Galvan is an AMAZING CSR! He was completely on top of my order from the moment I got there. He was extremely courteous and kind. Chris always was prompt with reporting to me what the Service Men found. Took care of the small details. He is the true gem of Keating Nissan 100%. Please do NOT let him slip through your fingers.

Worked with Chad Johnson to get my first car and had amazing service! He was very detailed and thorough when discussing the car and process of financing. Would definitely recommend buying through him!

I post this as this dealer slow or even non-response to progress my extended warranty refund after the cancellation was completed and its return to this dealer a month o more. It difficult to contact or get response from finance team. It took a while, and they reach me after posting - the issue was solved and satisfied when they reach me. Update to 4 stars.Others area. kudos to services team...quick service like oil change is good as it gets, I had oil change package bundle with your new car.

I brought my vehicle in for a routine maintenance and care. The team at Keating noticed a few things that could become very problematic in the future. They recommended the work, but didn’t push to do all the work immediately, but instead, separated the “urgent” items from the “needs attention soon” items to break up the cost of the visit. As my vehicle is almost 8 years old with over 110k miles, I was expecting to need some work done, but the professionalism, courtesy and care provided by the Luis and the Keating team was beyond expectation. Highly recommend!

Connor, Connor, Connor.... Almost 4 months later and we STILL dont have the title for the car we bought. We SPECIFICALLY asked Connor to have the title sent to our new East Coast address but SOMEONE thought it would be better to change it (without notifying us mind you) to our TX mailing address... Now MONTHS later I have called the dealership, Nissan, and 3 different departments within the TX DMV (all multiple times) trying to get this stupid mistake fixed. Very long story short, thanks to Connors customer service, weve now had months of frustration and time spent on something that could have EASILY been avoided (if he had just listened to us).

They got me in the door for a car they had listed on autotrader.com I loved the vehicle but once the price negotiation process began they couldn’t tell me the final price of the vehicle and then wanted to sell the car for $9,000 more than it was listed online. I’ve never been to a dealership in my life that couldn’t tell me how much the vehicle ACTUALLY costs. It seems like they are running some sort of scam and trying to rip customers off. I didn’t end up buying the vehicle I came in to look at and potentially buy after all and found a much better deal elsewhere on a brand new 2021 vehicle compared to the 2019 I came to see at Keating. They used to be a better dealership about 4 years ago, not sure what has happened since. Save your time and go to a different dealership that won’t give you the run around 👍🏻.

I’ve been a customer for years. I can’t say I was quite as impressed before it was Keating Nissan. No complaints before, but the service department seems to somehow get kinder, more personable, and more professional since the name changed to Keating Nissan. Today they sent a whole video of my oil change/diagnostics. It was so convenient. There was a long wait on a Friday, but that little touch allowed me to go to lunch and a movie with family while they worked on my vehicle. (Also, very big shout out to Amber and Chris G, who have helped me most recently.)

The salesman was great. The loan/financing guy made a comment about dropping his pants on the deal when I decided not to get the vehicle. It was gross and he was extremely rude. I honestly felt bad for the salesman. The service department was helpful when I had been in but repairs are higher than local shops.

I love my new used car! Jerome Dorio was our salesman, he was upfront, honest, knowledgeable, and just very helpful throughout the whole process. We got a 2019 Jeep Renegade Latitude 4x4 with low mileage for a great price! Would definitely recommend this dealership for anyone looking to get a new or used car. Ask for Jerome Dorio.

Kyle was a great salesperson. Definitely recommend.

Absolutely the best buying experience I have had in 30 years!!! Collin was a super saleman!! My husband and I felt like part of a family from the moment we arrived. Finance was amazing!!! All staff was fun and friendly. This place knows how to make customers and keep them for life.

I have to say, Keating Nissan provided the very best customer service. My husband and I both purchased vehicles in the same week. I witnessed the wonderful customer service that Susan Davidson provided and decided to go and purchase a vehicle from her. If you are looking for a sales consultant who tells the TRUTH, then please schedule an appointment with Susan.

I had a great experience buying my car from Keating Nissan. Big Mike, my salesman, was very helpful and informative. Chris, the finance manager was also very helpful. He explained everything and answered all of my questions. I would highly recommend this dealership if you are looking to buy a vehicle.

Naila was very knowledgeable and had a great personality. You need more sales people like her!

Phenomenal customer service the mechanic that was working on my car took great care of my car. Also my service advisor made sure everything got taken care of. If you have a Nissan I highly recommend you going to this particular Nissan dealership. thanks to all

Shaky start with a couple of misunderstandings. Once it was all worked out the experience was great. Thank you Ron, Drew and Carlos for taking such good care of me. I love my new Frontier !!!

It was great, we got the truck we wanted and we got a good deal. Collin was awesome and helpful. He was understanding of our needs and did everything he could to get it done for us. We have purchased several vehicles from Keating and each time we have been very happy with our experience. We always recommend Keating to our friends and family.

I like to deal with Luis. He is always ready to help me. Very attentive. You can tell he loves what he does.

Susan was phenomenal! Our finance manager (the name escapes me as I type this) was just as great. Very personable people. We bought brand new and I’ve always heard horror stories but honestly these two made it very simple and as relaxed as possible.

I received a notice from Nissan about an anti-lock brake recall. I was also notified about a software recall. This visit was to correct these notification issues. Chris handled everything perfectly. Very pleased. Maykala is great too.

Excellent customer serviceFast and very professional

We purchase a new pathfinder platinum off of the showroom floor (theres a first time for everything). The young sales man was well groomed in sales and knew his product performed like a seasoned salesman.First class experience from beging to end of the purchase transaction.

The young man at the counter was very helpful. He extended an offer for future oil changes & tire rotation (package) that I did not know about. Everyone is very friendly and helpful! Thank you all!!

Got it done in a timely manner dropped my car off Monday and they told me 3-4 days but I called on Wednesday just for a small update and that I had to take a 5 hour round trip on Saturday and they had my car done Thursday!

Keating Nissan service rep Lou, did a another great job handling my service request, in a timely manner.

The salesman told me, because it’s a pandemic I have to put at least 35% down on a used car. I tried calling back to get clarification but no answer and the operator kept sending me to the wrong salesman. Not to mention that they did not honor the Internet price of the vehicle.

Awesome customer service, they always take good care of us!🤗👍

Tried very hard to purchase a Pathfinder Platinum from a sales rep at Keating. I have been buying cars for over 45 years and have had only a handful of bad experiences. After more than 2 hours of going thru the various iterations of well we have this dealer add and this market adjustment...but we can deduct some here and add some there it got to be way to much. Had to walk away after investing a whole bunch of time. But the good news is the Hyundai Palisade I am purchasing has many advantages over the Pathfinder Platinum. Better warranty 5 years/60,000 miles to 3 years/36,000 miles on Pathfinder. Also has a 10 year 100,000 drive train warranty and in todays market sells for less. It also has better driving/ride and better finish/features. Would never had known this if not for convoluted doomed to failure experience at Keating. So I did not like my experience at Keating but it all worked for good!

I purchased a car on 6/19/21 I went to my Bank to get it financed and they gave me an approval letter only when I got there the person I was dealing with would not even look at it or accept it he said I had to go through Nissan which I didn’t want to do that I wanted to use my bank only he says I can’t, he said he had to run my credit In order to get the interest rate he came back saying I had to get outside financing only not with my bank first they said capital one. Then a credit union in San Antonio, but before that he said I had to purchase something called Apex for 1,999. My son ask what if she don’t want it he said will still charge her for it or else she will get charge full price for the car, then later I found out it was not 1,999. That it was 2,500. And was also charged for a GPS. Then I found out by the financing Dept that since I didn’t get financing through Nissan, I Didn’t get the discount price of the car. The Car Had A Sticker Price Of 16,951,But I Didn’t Get It For That Price. I can’t believe the salespeople there are trained to take advantage of us. They don’t explain things thoroughly to people who are buying cars. It Also Has A Dent On The Drivers Side And Was Told To Bring It To The Dent Man To See If He Can Fix it, Was Told Call First But The Times I Did Call He’s Not In, Then he’s On Vacation In Florida. I notice on the complaints that most of the people are complaining about this Apex protection plan and how they have to get financing through Nissan or you don’t get the discount. I should have just gotten up and gone somewhere else. But the damage is done. I Have Bought And Paid Off 4 New Cars Here In Conroe And One In Spring And I Have Never Been Given Deals Like This, That If You Don’t Purchase This You Can’t Have The Car For The Sticker Price. I’ve Never Heard Anything Like This Before. This I Just Wrote Someone Answered And Said To Call Them Well I Did And Got No Place With The Manager I Even Went In Person But After You Buy A Car From Them, They Want Nothing To Do With You. Or Is it Just Us Old Senior Citizens. Thanks

Let me begin by stating that I love my Nissan Pathfinder, however I purchased an oil package through Keating Nissan and would not recommend it to anyone. First when you make an appointment, it is not honored, my appointment was for 1:00pm, I left at 2:44pm. Secondly, when you arrive, there is no customer service etiquette, the personnel is laughing and no one greets the customer. Lastly, they tell me the car is ready, they don’t drive it up for customer convenience, I have to walk to parking lot to get it and my hood is open after they have apparently washed it. I don’t have this problem in other Nissan dealerships, I will not recommend others to go here, nor purchase more Nissan packages or products from here.

If you are looking for an easy, low on stress and no pressure experience, go see Susan! She is absolutely amazing and was so understanding and and answered all our questions. She will work hard to get you where you want to be on the purchase of your vehicle. Robert in finance was just as friendly and answered all our questions. No hidden fees, no last minute changes! An excellent experience from the door to drive out! They have made us customers for life!

Staff are great. Friendly and very helpful. All have been prompt with customer service. Royce was an amazing salesman and I would go back again to buy another car from him when I am ready. I’m loving my Rogue.

I just wanted to commend Mr. C. Galvan, the service consultant who helped me. He was kind, professional, courteous and efficient. It is clear that he works hard and cares about doing a great job and helping people who come in. I am not sure who the mechanic / automotive professional who looked at my Rogue was, but just wanted to thank them as well and all the staff. I hope that he is recognized for doing a great job. My sincerest thanks to him and the service dept.I dont much know how to write reviews but hope this is helpful. Im a resident doctor so I recognize that not only are they doing a great job, theyre taking a personal risk to their health as essential workers during a pandemic who interact with customers and deserve commendation for that as well.Thanks again,-BB

Kelly in the service advisor department is fenomenal. Her communication levels are on a next level and always looking out for best interests. When I go drop off my wife I don’t worry about a thing because she treats the vehicle like her owns. That’s something less for me to stress about. Thanks Kelly!!

I dropped my truck off with Amber in the service department on Saturday morning and got a call a few hours later letting me know it was ready and both repairs were under warranty. Best service experience at a dealership and Ive been to a lot of them. Highly recommended.

Chris Galvan was very helpful and knowledgeable. He took the time to explain what the problem may be, he kept me informed during the time my truck was being serviced. Management should be proud to have such a competent service Consultant.

Wonderful fast and painless experience. We came in to look at one vehicle and came out with one that better suited our needs with extra features to boot. Very very pleased with the entire team we encountered. Thank you for making the experience enjoyable

Had a great experience today I went with expectations pretty high but hopes low cause I dont have the best credit but prayed about while being there. An i was blessed with a great young salesman in Carlos Santos he helped so much to get me into something that me an my wife like. And the dealership experience lobby inside and out is really nice everything goes well in the future we will definitely be return customers. Thank you Carlos you da manKatie helped alot too

If you expect that having an appointment makes your time there any shorter, you are in for an unpleasant surprise! Called to make an appointment for routine service(10k). I was told you don’t need an appointment for routine service just come in. I arrived and was told it would be a a three hour wait. I asked if I could make an appointment for the next day to expedite the process. I was told no problem, you will go right to the front of the line when you arrive! 2 hours and counting for an oil change! No update from the service department, crickets!Don’t waste your time here. I’ll go to a quick service facility next time.

It was busy when I showed up and was told there was a 1 hour wait, it took less than an hour and everything was explained in detail as to what services my vehicle needed. Great service.

I went to look for a new car, not with much hope of getting one. But I left with a new car! Zach and his team went over and beyond to help me. He also made sure it wasnt white!!! So I would like to give these guys a huge shout out!! Thank you!!! Thank you Zach!! God bless you guys !!

The Service people were very helpful and friendly. My problems were handled in a timely manner. I very much appreciated my service experience.

Routine oil change went smooth as usual. The service advisors are friendly and always speedy checking me in. They let me know ahead of time when my vehicle will need some additional routine maintance. Ive been using their service department for several years now and really enjoy their work and hospitality.

Mark was very professional and explained in great detail. Great customer service.

Kelly was great. Got me in and out in good time. Kept me updated about what was going on. Only wish someone in the back could have vacuumed around the driver’s seat.

Awesome day! 11th anniversary and wife told me we were going to replace my 2006 King Ranch. So happy I listened to my wife. Lakin was so helpful and made the process easy. Got me wat I wanted for the price I asked for. Proud owner of a new 2021 Frontier Midnight Edition. First new truck in 16 years.

Overall good experience with my vehicle purchase. I did the pre-qual. on the computer and after setting up a time to be in, I went to the receptionist to ask for the person I had set the appointment with(believe her name was Katie). However, I never met her. The receptionist did call her but guess she was busy so the receptionist had to find a salesperson. She went to 2 male salespeople and neither of them seemed interested. This is what keeps me from giving 5 stars. I was quite taken back to see salesmen who were just sitting around turn down a potential sale. Michael Slater was the 3rd salesperson she went to and he immediately came to meet me. 3 hours later I drove away in the car I came to purchase. Thanks Michael for saving the day for your peers, I guess they didnt need the sale. Also thanks to Gary Weaver in Finance. Process was quick and easy.

Extremely dissatisfied with the Used Car side of the dealership. I was interested in purchasing a Nissan Armada. Sam Ontiveros was my sales consultant. My interaction with him started on a Monday. I submitted my personal info that day and my husband the following morning (Tuesday). We never heard from Sam. I finally contacted him via text on Wednesday. He was very slow to communicate and did not answer my phone calls. I asked several times to speak with a financial advisor but was never given his name. I asked several times what bank was doing our financing and what the interest rate was. I was told by Sam that I could not have that information unless I came into the dealership and was on camera. I live 2 hours away. I needed the information to make the decision as to whether or not I wanted to pursue the loan. The whole experience was very shady and extremely unprofessional. Three days and still couldn’t get a decision about financing. I literally phoned the dealership 6 times and left voicemails on all 3 financial advisors voice mail and also on the 2 managers, Gabriel was one name I remember. Very, very disappointed…but glad I didn’t go through with the purchase as the windshield of the vehicle I wanted had a very bad crack. If the sales department can’t be trusted…..service could be just as bad.

Buyer beware. The prices listed online are only available if you agree to their 6 percent financing. If you want to pay cash they tacked on an extra $12 k to the listed $31,400. They did not honor the listed price. How do you all sleep at night?

Salesman was extremely knowledgeable he answered every question about every feature without hesitation and not once made me feel pressured into anything. The manager Todd Robinson was extremely helpful and together got me the exact car I wanted. By far the best car buying experience I’ve ever had!

Great experience with Keating Nissan Service Dept. Chris is always professional and courteous!

Our car broke down on I-45 S. on our way to Galveston island. It was towed to Keating Nissan the next morning.The service consultant was Kelly Nading. This wonderful person got us into a rental and we were able to continue on our vacation. Kelly did everything possible to get our vehicle repaired and back on the road. She went above and beyond to make sure that we got home safely. Thank you Kelly!

I am always treated like I’m the only customer!Everyone is very friendly and helpful! My car was repaired quickly and I was able to get back to my day. They are THE BEST!!!

I worked with Conner. Hes young but very knowledgeable about all the Nissan vehicles. Hes patient and not pushy which i like cuz I have anxiety anyway and pushy people...well....I will just walk away. Anyway, our situation was a little difficult but we ended up with a brand new car that met my requirements both payment wise and automobile wise with features I like. We had one small bit of miscommunication but it was quickly resolved. Will I return?...yes!

Easy to shop and made our car buying experience go smooth.

Absolutely amazing experience. This is my second time purchasing a vehicle on my own, and this was worlds better than the first. Chad Johnson is so kind, helpful, and listened to what I was saying and didn’t pressure me into a car I didn’t want. I gave him my budget and there were no games, only facts on what could be done and what it would look like payment and interest rate wise. I can’t recommend him enough. Chris in finance (sorry I didn’t catch his last name!) is also amazing, very helpful and helped me get the best deal possible on my new car. I felt comfortable and respected, a huge thing as a young woman purchasing a vehicle on her own. I’ll be recommending this place to anyone I know looking for a vehicle from now on.

Susan Davidson provided excellent service in the purchase of my new vehicle.

Had a great experience Royce Trotter. He was very friendly and helped me through the process. He also knew a lot about the car I was looking at and explained all the functions. I was impressed at how knowledgeable he was about the vehicle. I had drove to Conroe from Houston and had no way of bringing back both vehicles so he delivered my new vehicle to my home in Houston.

Their CPO vehicles are just your typical used vehicles. I had to take our Armada Platinum to a different Nissan dealership to bring it up to spec. CPO vehicles should be in like new condition and you should not need any repairs!! We had to get the driver seat repaired, power side mirror, & a rear molding repaired!! After noticing the front factory bracket that holds the license plate was missing and informing my sales man Collin Kraus he just ignored me, go figure!! I would not recommend this dealership to anyone!!!

Service was great. Very knowledgeable of services being preformed. Customer followed me through step by step of service preformed.

Great service. Video maintenance inspection is a huge plus. Also liked the new online estimate. Really helps to sell the value add of taking the car to the dealer for regular maintenance.

I went to 2 other Nissan dealerships n about 6 other dealerships in total before going to Keating Nissan where I was helped by Royce, and he was by far the most professional, n most helpful one I delt with out of all of them. He was able to talk me into a price I couldnt say no to, and Im glad he did, because I realy injoy the Frontier Pro 4X that I got.I would recommend Royce to anyone looking to get a new vehicle. I bought the truck a couple months ago, and Royce still will respond quickly by text to any questions I have regarding anything about the vehicle.👍🏻👍🏻

Routine oil change and fuel system service. Also got a new battery for my key fob. All staff were helpful and friendly but the cashier was very nice. She has great customer service skills and she put the new battery in my fob for me.

Keating Nissan always exceeds my expectations In every interaction i have whereas it may be on the purchase of a new vehicle, servicing my vehicle or simply picking up my tags. Thank you

Came in for just an oil change and they did that plus tire rotation and fixed a recall issue. Took way less time than I thought and it was all covered. Even washed the outside before I left.

I am impressed with the service provided at Keating Nissan. The facilities are clean and comfortable, and the service technicians are professional and competent.

Ready to buy a great car but they require you to buy a $2,000 anti car theft kit which my full coverage auto insurance already covers. This is not anywhere easily read on website. They kind of blindside you with it during final sale. Its not optional. Could have sold a car today but they will not remove it. Other dealerships do not have this.While I appreciate the reply other dealers do not have a fee. Actually many of them do not or optional. Purchased from 4 other dealers in the surrounding area that do not require. Its your dealership wanting to make mo ey and you guys dont waver on it thats fine. But you need to be way more upfront with it. Put it on your prices online. Also should say non negotiable. Was looking for a new dealer to eventually replace both family cars. Looks like online like carvana with no hidden fees may be right for us.

Usual car dealership kept me there all day. We asked to come back later. Since our kids had now gotten out of school. Whats really irritating. I was told we have 2yrs of oil change services. Get to the dealership for the first oil change. I am informed. That tire rotation is not included in the oil change. Really need to get over on people like that. 👍. Well when dealing business like this. You better read everything and ask all the questions

I previously purchased a truck here. My experience was good. This time, no so good. I was shopping for a Titan. I saw they were offering $12,000 in rebates. I did the online appraisal, offered $27,700 for my truck. Well, then the internet sales person says they will offer more, and since Im a repeat customer, they will take care of me. I went in. I asked them for a real appraisal, and numbers . They took my truck. Well, an hour later, after test driving and such, I got my appraisal, and it was only $21,000. I knew immediately I couldnt do business, and I would have to wait. I asked for my keys and kept getting, let me talk to my manager. After the third try of talking to the manager, and asking for my keys, the manager comes out and says he wants to help me. I said No, I cant, I just would like my keys and I would like to leave. He immediately gets huffy and puffy and tells me to calm down and hes only trying to help me. I say, If you want to help me, please get my keys, because Ive asked for them 5 times already. He then gets angry and starts talking loud telling me I have the worst attitude and trying to embarrass me. Acts like he wants to kick me out of the dealership, which I was trying to leave anyway, so that would have been a blessing. Then the head guy comes over and hands me a new deal. I go to apologize for anything that I may have done to get that response, when he tells me to stop talking, and listen to him. I stopped talking because at this point, its becoming comical. He says You can listen to this deal and either do the deal or you can leave. You wont find another place to offer you better. Hands me the paper, and says, Theres your truck, take the deal or leave. So I turned around and walked out.The thing is, youre not the only dealership in Houston, and certainly not in the nicest. Youre not doing me the big favor you think you are. You offer big rebates, but then suck them back up with dealer add ons that MUST be purchased with the vehicle. While I appreciate the haggle process, low balling out the gate is rude and sets the negative tone. From the buyers perspective, you look like youll try to screw me first, act like Ive done wrong, then try to butter me up with a deal so it looks like youre doing me a favor.I would have came back in the future, but now, Ill never even consider your dealership. And I will be sure to let everyone know my experience. Since Im in the medical field, I get to meet lots of fresh faces daily.BTW, someone was able to beat your deal and top it with 0% interest. Meet me new truck. And gave me $31,100 for my trade. Oh, and the sales guy and sales manager treated me like I was their best friend during the entire process.

I went to Keating for a routine oil change. The staff member who worked on my vehicle sent me a video on the service that he performed. He did a good job explain in h his work.

Our salesman Drew was fantastic! He was very attentive to our needs and kept to our budget. Very polite, very professional and very willing to accommodate our needs.

The service department has always done an outstanding job for me. Makayla Johnson in particular has consistently given straightforward advice as to service availability and kept to her word on it.

I went in Wednesday since I kept getting called to trade in my Sentra. I was greeted by Lakin and she was absolutely amazing! From the second I was greeted till leaving! What I loved the most was I wasn’t hounded like a lot of sales places! This is the second vehicle we’ve bought from keating love them! Chad came to us to sign ppw since my husband works everyday!

Love my car and loved working with Nehla and her team, everyone was awesome! This is my 2nd nissan from this dealership.

Sales experience was flawless. From behind the scenes internet manager Sara Randall to the showroom salesman Michael Slater and Jerome Dorio. They made sure I knew all the available features and how to use them. Made my buying experience easy and comfortable. Go see SARA & SLATER. 5 cars down, look forward to working with them again in the future.

Had an amazing experience with Collin and Chris. They were so friendly and helpful.

Louis was great! I took my car in to get serviced this week. Louis made sure all of my concerns were addressed and everything that I needed was done. He was very nice and professional, and he kept me updated throughout the whole process.

Good experience with customer service. They were personable. Everybody was happy and not showing any stressors of a busy time of the day! They did a good job!