Very helpful staff, which is good because without help I would have no clue where anything is in the store.

Great place that has supplies that are quality. They ha Ed moved btw to Manchester street.

Does not open on time. Waited for 15 minutes nobody showed up to open the doors. They just lost a pool sale going to EZ Test pools in Derry.

Great service. Down to earth associates. Atmosphere is very calming. Thank you for a great experience.

Empire Pool of Concord is the greatest! They are straight forward with answers to the concerns that you ask them to help you with. Jeff and Tony are great guys that will do their best to help and not just try to sell you something! They devote their knowledge to customer care!!

Always very helpful!

Went in with a friend and the people were very nice and helpful.store was clean and had lots of products from chemicals to swimming acessories.Good variety of pool parts also.

I heard of the last couple of negative reviews and felt the need to counter with my experiences. For years, the folks in the Concord store have been great to me. I take care of two pools and have found that any time I have a question or need product, the staff at the store always have the answers I need and that theyre correct. The inventory in the store is great and theyll order anything I need or point me in the right direction for products that they cant get for me. Friends and colleagues that Ive sent there have had the same great service. If they werent the great group that they are, I wouldnt be sending friends there and Id be shopping somewhere else...

Ive read some reviews. Weve had our pool for 3 summers now. We bought it in March of 2017. It was scheduled for install beginning of June. When all was said and done, it was completed and of July 2017. This sucked and was not what we expected. However we are very thankful that the store and the pool installer where very percular with making sure the weather conditions where perfect. We didnt get to use it much that year. However weve been able to enjoy it all last summer and this summer and summers to come. In addition the store staff gave us honest opinions on products and didnt try to upsell us or push a sale. As first time pool owners they were very helpful.

They were out of stabilizer (our second trip to try to get it) and they wont agree to put some aside for us saving us a 1 hour roundtrip drive. In addition they could only perform a portion of the test on our pool water as they were out of supplies for the other tests.

Tony is amazing

Ordered a pool from Tony May 18th.said it would be in with in 2 weeks and installed last week of june/first week of July We called July 5th they said we are on the schedule.July 6th they called and wanted to deliver pool said their installer will be out soon.on July 7th their installer called and scheduled last weekend in July. said that empire only e-mailed him July 5th to set up pool..We ordered it May 18th!!Why wait a month and a half to call the installer.I would of not bought the pool if I knew it was going to be this late for the install.if it was scheduled when we bought it it would be up a few weeks ago.

Worst customer service! They lied about the cost of a pool liner and Ive been waiting 33days and counting for it to arrive. I have no words really!At one time I would have given them 5 stars! Right now they dont deserve the one I have to give them.

Very helpful and knowledgeable staff.

Honestly one of the biggest wastes of money I’ve ever experienced in my entire life. I would highly highly suggest that you not use them for anything.My fiancé and I bought a new house with a pool this year, and we used them to open it. We explained very clearly that neither of us had any experience owning or operating a pool. They very clearly told us not to worry, that they worked with lots of new pool owners, and that they’d be happy to walk us through it.Over the course of the next three months we gave them more than $1,000, they sent crews out to our house on two different occasions, we called them with problems around a dozen times, we did everything they said, including spending hours teaching ourselves how to disassemble and reassemble our original D.E. filter, lowering and raising water levels, going through multiple courses of chemicals and at the end of the summer, our pool will not have been open for a single day.More than $1,000, around a dozen phone calls, and who knows how many hours of effort, and to show for all of that, we got literally 0 minutes of swimming.Empire Pools is astonishingly incompetent. Go somewhere else.

Best pool store in concord area good products and great service

A neighbor referred me here as a newbie tub owner. I brought in a water sample and Tony was super helpful in providing the steps to balance the water and how to best maintain the chemicals.

Iam treated like a person and not just customer. Very friendly people there and get all my chemicals there without shopping around.

Best price on 100lbs of shock. Great customer service.

Very knowledgeable and helpful.

Best pool place

Too pushie