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General Truck Repair
349 Industrial Ct, Concord, NC 28025, United States
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General Truck Repair
Comments
Jo
Review №1

I had a blown head gasket in my Duramax. Yes expensive, but Will and his crew got it done. They also advised me on any future problems to cover my truck over that 200,000 miles. Great quality assurance and attention to detail.

So
Review №2

Brought in my 2006 Chevy Express 3500 to have a engine code issue diagnosed. I already knew what the code read and had done a few quick and easy checks to find a fault. I had my vehicle towed to GTR for a full diagnosis. The mechanics spent a few minutes reading the code, drove it up and down the street, cleared the code and told me if was just a small issue with the wiring harness. I asked if it was ok to drive and they said sure. They then did a quick repair on my muffler. The entire ordeal cost $130. I asked for an estimate on the repair of the electrical cable. They offered to email it to me. They never did. The next day as I drove my vehicle it broke down with a catastrophic failure in the fuel system. I tried calling and asking them for help or advice and they said it would be weeks before they could see me. I wanted to call other shops to see if I could get seen sooner but could find none. I then tried to call back to schedule an appointment. They never answered their multiple phone calls from that point on. I even tried to contact them via Google.When an appropriate mechanic was able to do a full diagnostic on my vehicle it was obvious what the issue wasIf it had been fixed the first time I took it to GTR the repair would have cost approximately $500. However because I trusted the mechanics at GTR the repair will now run me around $4000.Im sure these guys are great on souping up your fancy diesel truck but for real diagnosis and mechanic skills, they seem to be lacking. And on top of that I had to pay $130 for a faulty diagnosis, plus the towing fee. On top of the now $4000 I have to pay out for their poor skills.

Tr
Review №3

I needed my sons 2004 Toyota Tacoma given a once over before he gets his license. We knew something was wrong with the steering but didnt want to take it to a dealership or any old repair shop. Will found the exact problem and fixed it quickly and at a great price. If you need a place that specializes in trucks, this is the place!

Da
Review №4

Needed a alternator replaced on my 2009 Camry. After calling the Toyota garage and being quoted $650 to replace it I called General Truck Repair. Will stated it would be around $350 for parts and labor. The car was ready on time and the work was right on!!! The shop is sooo clean and everyone was very nice. Also I had him check out a problem with my fog lights not working and he repaired those for a small charge. I will be returning here for sure. Great work and upfront pricing!!

An
Review №5

Awesome experience! Highly recommend!!!The owner and his crew are always professional and take extra time to explain all options of service. I just had a few things updated on my Powerstroke and with Wills (owner) suggestion we added a Bully Dog GT tunner. Wow, my fuel economy and throttle response increase makes me feel like I am in a new truck! Very please that my 6.0 dually with 302k miles runs better now than when I first purchased it.

Je
Review №6

I would not take my vehicles anywhere else! Excellent service and fair pricing.

Ma
Review №7

Honest, fair, hard working Americans.

Br
Review №8

Had a great experience with GTR diesel performance thanks again trucks running great

Ca
Review №9

This shop does great work and has good prices. The owner is a Concord local with years of experience and will take care of all and any services needed for your vehicle. If you need performance upgrades, aesthetic improvements, or just basic service this is the place to go. The owner Will is a truck guru.

Ry
Review №10

GREAT SERVICE FOR AN EVEN BETTER PRICE! Very pleased with the work General Truck Repair offered. Knew exactly what was wrong with my truck when I brought it in. Then gave me an estimate on price to fix it and time it would be done and was spot on. Definitely recommend and will use their services again if I have any automobile issues.

Je
Review №11

Wil did a great job with the engine replacement in my box truck. He is also a Schaeffers dealer. Easy to work with and is cost effective. Will continue to use for my diesel maintenance.

Co
Review №12

Go check them out 👍

Iv
Review №13

I wouldn’t take my truck anywhere else, excellent work, good service, great Pricing 👍

Ga
Review №14

I had my truck fixed in a reasonable time and a very fair price! Great work that is still continuing to perform!

Ch
Review №15

General truck repair has serviced my vehicles for years now and I wouldnt take them anywhere other than here. Owner is always very straightforward with pricing and knows what hes doing!

Ca
Review №16

This location does not keep its commitment, the owner jacks his prices up . I was informed I would, have my vehicle back within three days. They had my vehicle for 14 days. Increase my final price by $1,200 without even informing me until I showed up. The owner is a liar, I had to take my vehicle to another TRUSTED shop one day after I picked it up. I contacted the owner and he could careless because he was already paid. Any company that only has one review stay away. I would say more, however this is now a pending legal matter, so I hope the information provided above tells a short story I got screwed the day my truck was towed to this shop.

Information
8 Photos
16 Comments
4.5 Rating
  • Address:349 Industrial Ct, Concord, NC 28025, United States
  • Phone:+1 980-621-9874
Categories
  • Diesel engine repair service
  • Auto repair shop
  • Truck repair shop
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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