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Fort Benning Harley-Davidson
3230 Williams Rd, Columbus, GA 31909, United States
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Fort Benning Harley-Davidson
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Review №1

The bikes and customer service are awesome! And the property is a great place to have an event like the one we were covering with good social distancing. Our Producer even joined in the fun!

Bi
Review №2

Very friendly and knowledgeable staff who do not pressure you in to buying their products. They were more than fair with my trade in.

Je
Review №3

Great place! Awesome to celebrate Mr. and Mrs. Jones wedding!

De
Review №4

Great experience getting my bike serviced and repaired. If you need your bike serviced or accessories ask for Mark! Hes a great guy!!!

Ma
Review №5

I was in the middle of a 1,000 mile trip and stopped in here to get a poker chip and look around. They had a great selection of HD items as well as some other named brands. I enjoy the store when they have “other” merchandise. I came here to leave a review for the customer service and the clothing department. They were awesome and very accommodating. Finding the right sizes and just over all very helpful.

Ja
Review №6

Top notch people. Staff members made me feel welcome as soon as I approached the front door. OUTSTANDING !

Da
Review №7

Cant say enough for the staff. Everyone one is helpful and so friendly. Really makes you feel like part of the family. Totally Awesome!!

Do
Review №8

Was looking to buy at pre owned street glide was putting 8 down which is a big chunk for a bike that’s priced 24,000 for 60 months payments came up to 4 to 5 hundred a month with good credit was harassing me for another bike I didn’t want was really swaying me away from the bike I actually wanted so at that point I just left probably the worse experience I’ve ever been to trying to buy a vehicle a motorcycle at that will not come back 🤟🏾

Ci
Review №9

Everyone I dealt with from sales, parts and services were professional and pleasant, knowledgeable about what I needed for my bike, and having hurt my foot a week before they unloaded and reloaded my trailered bike. Very happy with the business conducted at Ft. Benning Harley-Davidson!

Ma
Review №10

The guy today was very polite and I told him that I appreciated that. Unfortunately, last week the guy who had answered the phone was very rude, so I took my business to another dealer that day! Your staff is a reflection of your business.

Ne
Review №11

Quick and easy transaction for my husband! He sold his Harley and the dealership went above and beyond.

Fu
Review №12

Great place, nice personnel! Suggested

Ma
Review №13

Great experience no pressure at all. Trey was extremely helpful and knowledgeable. Took his time explaining the differences in models, etc... took test rides with me and never pressured me at all. Wanted to make sure I found the right bike.Dealership is to notch.

Hu
Review №14

Took care of service on bike answered ?s about risers for same bjike very helpful 👌

He
Review №15

Great place, and great people! Staff is very knowledgeable, polite, and super friendly! Great prices too! When we visit our kids and grandchildren we always come to Ft. Benning Harley!

Ka
Review №16

We called and spoke with Rev, he was so wonderful over the phone. Very kind in person.Since he was working with another customer we worked with Savanah who was so incredibly knowledgeable if all the bikes. Explained things so well.We were so impressed with this store. The courtesy we were shown was amazing!!!

Cy
Review №17

Great staff - helpful, friendly, and knowledgeable. Good selection and assortment. Lots of events.

As
Review №18

Go see Don at Fort Benning Harley! He helped answer all of the questions I had and took excellent care of me!

Ro
Review №19

You can tell owner ship has changed. Very friendly and welcoming environment. A much longer selection of bikes. Ill find out soon if the service department is better. Dropped of bike for service.

Ve
Review №20

Two weeks ago I took my bike in for a check on brake lamp because my sensor went off. It turned out that it was a defective BCM and needed to be ordered from a warehouse with expected arrival of June 11th. Dylan at parts and services went out of his way and was able to get it delivered by May 30th. I made of the the June 5th event at the Civic Center thanks to your effort.. Thanks Dylan, you da man.

Ed
Review №21

See Mac he’s straight to the point and easy to work with.

Ja
Review №22

Great service and a great bike! Ryan Baxter was my sells rep and he did everything he could to get me on this bike! Highly recommend! Go see them or at least go to one of their family events! Just know if ya go to one of their family events ya might not be able to resist buying yourself one of their great bikes!

Ex
Review №23

Great service! Our salesman, John, was a HUGE help when it come to purchasing my new 2020 48 XL1200! The experience was one that Ill never forget. Thank you guys!

Le
Review №24

Awesome sales experience - before and after. Everyone makes you feel like to a part of the FBHD family. I would definitely recommend anyone looking to buy as motorcycle to visit these folks!

Vi
Review №25

Me and the kiddo rode in the 2020 toys for tots ride. The store is really nice but the people who came didnt seem very welcoming to street bikes. Rivalry? I dont know but the shop is nice, great people working there and they do events for the community. So 5 stars.

Do
Review №26

It was a great experience, the dealership was great and Raphael Flynn was great to work with.

Da
Review №27

If you want a great deal with great customer service from choosing my bike until i drove it off the lot go see Trey he went above and beyond my expectations!!

Ka
Review №28

Always fun and great ppl

Br
Review №29

Super friendly people and they are not pushy at all. Great location for all your Harley needs.

Pa
Review №30

Average HD shop...with free coffee!!

Ch
Review №31

Marion was very helpful and friendly. Ill definitely be coming back

Sh
Review №32

Just bought a bike from here and Rev was awesome. The whole experience was great. I highly recommend this place for all your Harley needs. They really do treat you like family.

He
Review №33

There parts department is awesome. They have excellent service people. We never have to wait a long period of time. There mechanics are very knowledgeable about the bikes. They know what they are doing when it comes to helping get the bikers parts that they need. We can always count on them when we are in need of parts. We have never had and bad experiences. If you need help getting parts this is your go to Harley Davidson all day long.

Sh
Review №34

Go see Trey if you are looking for a bike. Good dude, nice store.

Ch
Review №35

Nice group of people

Ho
Review №36

They are all amazing! Trey was awesome. Would definitely be back

Ro
Review №37

Great group of people. I was in and out within an hour. Many thanks to Danny for all his help in this purchase. I wish I lived closer.

Ke
Review №38

Best Motorcycle dealer in the Chattahoochee valley! Period! Great staff, great bikes, great selection! I went in, and was out the door riding my new bike in less than an hour!

Ro
Review №39

Thomas, in the Parts department, is so helpful. He takes his time with every customer and is willing to talk you through what is available to suit your needs. He also helped me out by putting on new grips and a throttle assist when the service department was booked solid and couldn’t work me in. He is such a pleasure to work with.

Bo
Review №40

Awesome Dealer, and staff to match. Ralph is the man!

St
Review №41

Good service.... friendly people...

Ni
Review №42

Love that they do these concerts. Good place for my kids to come and enjoy live music.

Ro
Review №43

Bought a 2020 Road Glide over the phone and had all the parts and accessories added before I got home from deployment. Great people. Ive bought 7 new Harley Davidsons from multiple different dealers and as far as sales and management go, this dealer has been the best. They remember your name and treat you like youre old friends when you walk in the door. They treat military right and are fair with prices especially considering they are close to a military base where most places try and take you for a buck. The service dept is friendly and knowledgeable and eventually Ill give them a try in performance upgrades. I wish they had more aftermarket parts on display like saddlemen seats, windshields, floor boards etc for touring bikes, but overall great place. Only other cool thing to add would be a lounge with drinks like some other dealers have.

Mi
Review №44

They are wonderful. Their staff is always very helpful.

mi
Review №45

Were me and my family go. Talk to Brad or rev. The best

Da
Review №46

Huge selection of new and used motorcycles and klock werks windshields try before you buy

Jo
Review №47

The whole experience was awesome. I traveled four hours to go pick my bike up. Rev and the others treat you just like family, and they were fantastic overall.

Na
Review №48

Very nice Harley Davidson dealer. Friendly and helpful employees. A ton of beautiful motorcycles!

Ch
Review №49

We recently purchased a Harley from Chattahoochee Harley-Davidson. The sales people were good, not great, had to re-do all the paperwork for finance because the number were presented wrong, but whatever, not a big deal... Well, the issue is really with the Parts Dept. We ordered several upgrades for the bike and most of components didnt fit. I called the parts dept. and told them the issues, going to return parts, etc. I then tried to get some wiring extensions and they told me we dont have a part catalog for those things, you have to bring it by and let us match it up... Which i thought was absurd, so i called Harley-Davidson of Montgomery and they looked the part up i needed with no trouble and told me they had it in stock. Same deal with Great South Harley-Davidson in Newnan, when i called about another issue. I am not sure how Chattahoochee Harley-Davidson has stayed in business this long, their parts return rate must be out the roof. I am very disappointed and once i use all my credit up from the bad purchases / returns i may not be going back. Very Disappointed.

Se
Review №50

I bought a 2020 Road Glide from Ft Benning Harley. After I told them that I lived in Texas and my drivers license address was different than my actual residence, they told me to write down my address on a sticky note and they would mail my plates. Than they ran into a problem with me getting my bike registered in Texas and told me that they cant help me and i have to figure it out. I talked to numerous employees and of course being upset was accused of cussing them out, which i have proof that was a lie. And when I was called by the sales manager he reworded what I said and than because I didnt agree with him just hung up on me. So dont waste your time go to another Harley dealership because this is how they treat their customers who buy a brand new bike.

Ju
Review №51

Horrible service! Everytime you call to try to get something done, the staff makes you feel like you’re just a bother to them, and you should be grateful they are even talking to you. Thought it would be better under new management, but no such luck.

Je
Review №52

Great Customer Service!

La
Review №53

They were super friendly in the store area and helpful. The service tech I met was quite rude so I had to subtract a star. This IS a great location despite that one rude encounter.

Ga
Review №54

Great HD store for the area!

Th
Review №55

A real great, hometown place! I thank them a lot for their great customer service!

Am
Review №56

General HD, werent excited to see my pull in on a roadglide ultra, they knew i wasnt buying anything lol. The service guy was cool though! Only go there for plugs, bushings and people watching.

ch
Review №57

On Friday June 26th 2020 I had a appointment to bring my bike into the shop for a oil leak. I dropped my bike off at 8:30 a.m. to have it fixed. I called at 2:45 pm that afternoon to check status of my bike at this time I was told that they hadnt even looked at my bike. My bike had been at the shop for 6 hours. When my bike was finished I was charged for1/2 labor. I will not take my bike back to Ft. Benning Harley Davidson. I was trying to stay local since they had a new owner. I will just keep going back to Great South Harley Davidson. Who said this i did Charles Slane.

Da
Review №58

Great place! Friendly staff!

Ma
Review №59

I loved it!! I even earned a t-shirt! Friendly staff, very nice!

St
Review №60

Nice dealership sales staff was friendly not pushy.

Ch
Review №61

Went to get specifics on a few upgrades before I purchase my bike friendly, articulate staff who are very patient with customers. Especially those like me who are new to riding. I plan on making my first bike purchase ever be a Harley. They even set you up for training.

p
Review №62

I had a blown seal in my front suspension, my bike is still under warranty, so I took it there and asked them if they could replace both because most likely the other seal could go out soon, the fxbb seens to have a problems wth these seals, well they said yes but they only replaced one, when I got home and checked the bike only one dust cover was lose, indicating that they work on that side but no the other, I am sure they charged the warranty for both but only replaced the one, I regret buying my motrocycle from this dealer, never doing business with them again.

Ba
Review №63

The sales people were great! They worked with me till everything was completed. I bought a 2020 Softail Standard. They treated me like I was buying a CVO Road Glide. Fantastic place!

Gr
Review №64

Goes the extra mile to make all visitors welcome. So good to the veteran community

Me
Review №65

Fun place, friendly people, great stuff!

Ro
Review №66

Great staff, Well knowledgeable service department, Very helpful staff to meet your needs whether You are the Rider or the passenger. I highly recommend this dealership @3230 Williams Rd Columbus GA. Robert Lee Kerns-- Painted Rock HOG Chapter #4737 Columbus GA 😎

St
Review №67

Didnt know it was here but I needed service & they honored my PSP quickly. No complaints as they kept me informed on the progress. I will be back.

Cl
Review №68

They were having a charity event when I visited, so everyone was so busy, but Barbie in service was SO HELPFUL! I had a lot of new rider questions and she was so kind and patient with me. She seemed so knowledgeable! I felt welcomed. I see what they mean by the community is what makes Harley the best. THANKS Barbie! Definitely will be back!

D
Review №69

Had a great time shopping there.thay where very friendly and hopeful

Ro
Review №70

I have just moved to the area and needed service on my bike. They got me in-and-out in a very timely manner.

Da
Review №71

Great people. Not pushy at all in the sales department. Its now my go to dealership

St
Review №72

Only get parts here but Paul is top shelf. Always helpful and friendly. Plenty of experience.

Aw
Review №73

Went with my fiance to look at their selection and we received great customer service while we were there. Everyone was super friendly and helpful. We will definitely be returning in the future!

co
Review №74

Be warned they will screw you on any services and warrantys you add to your new bike. So I came here just to look around with a friend. I ended up leaving on a 2020 Forty-Eight Sportster. I have been having problems with the bike all covered by warranty. A month and a half after I buy it I decided Im tired of dealing with these problems so I go to another dealership to see about traiding in for a different bike. Come to find out i was upcharged 100% on my extended service plan and my gap insurance. I also bought the prepaid service plan for 2 years and wasnt told that i could only use it at certain dealers so I tried to cancel since I hadnt used it yet. They said use it or lose it because they will not refund it. I was told they would come pick it up when it needed serviced so when I go to Illinois six months from now by God they are going to come pick it up!

Ja
Review №75

I had put my full trust into them helping me pick my first bike and Im glad I did. I had a small issue but was quickly taken cared of by the service manager Shawn and the awesome Marine Vet on a really busy rainy day!! Im totally grateful for the work they did and customer service.

ca
Review №76

I ordered some pipes for my bike. When they came in they were the wrong ones, not a big problem. I take the part back they assure me the correct part is ordered. Keep in mind my bike is already in someones shop tore down. Six days later I call to check on part then Im told its on back order and wont be mailed for a couple weeks. Then I get a call from the service manager I presume, not sure why he called he only blamed corona and everything else except for taking responsibility for his employess not checking to see if things were on back order. I havent been in this harley location in a few years and the quality of service has fallen off-not sure if new management or what.

Vl
Review №77

I recently bought a motorcycle from this dealership and I had an awesome experience! I have my own business and put a lot of value on customer service and look for it in other businesses. Chattahoochee Harley-Davidson topped all the other dealerships in regards to customer service and the experience of buying a motorcycle. Everyone at the store in Columbus were knowledgeably, friendly, fair, and pleasant to work with. I purchased a few modifications which were complete within 24 hours and the motorcycle was delivered to my house. I always appreciate when I receive feedback about my business/staff, so I just want to say thank you to all the staff and now I will be a frequent customer!

Mi
Review №78

Thomas in the parts department was very helpful, very knowledgeable about the parts I needed and his customer service was above and beyond!

Ja
Review №79

Knowledgeable staff. Everyone tries to get to know you. Ive had multiple service appointments for my Harley here. Never had a problem. The bike is in and out in a reasonable amount of time.

ci
Review №80

Found Everything to make him smile . They have great selection. Great prices. Even got myself a couple things. Great staff, friendly, helpful, patient. Our favorite Harly Shop

Du
Review №81

Im digging the new ownership so far. Got to meet YouTube star John Maxwell, awesome guy. See you soon for my bike service.

Jo
Review №82

Top notch service and clothing area! John Maxwell is one of the best service technicians in the country!! The front end staff, especially the shorter lady that works in the clothing area (sorry I forgot her name), was really helpful in finding the right shirts for me! Make note that my visit to this dealership was on 04/18/18. thank you!!!

ak
Review №83

Got a tee shirt and some poker chips! Also had the good fortune to be able to meet Youtube channel star Mr John Maxwell! Great job on the channel John. Super nice staff in showroom and lots of cool shiny loud stuff to look at!

M
Review №84

Staff is very knowledgeable and friendly. The parts guy who helped us with my husbands windshield really knows his stuff. Was able to make a great recommendation on a windshield both of us benefit from. There is a great selection of clothing, most of which I hadnt seen the designs anywhere else. It is a smaller dealership but very friendly!

Pa
Review №85

I would give 5 stars but nobody is perfect lol.. great place great people. I will absolutely be visiting as a regular!

Jo
Review №86

Caught a flat on a road trip returning to Tampa. Staff made getting me back on the road a priority and even when they encountered issues with my rim overcame them for no extra charge. Special thanks to Anthony for taking such good care of us.

An
Review №87

Friendly staff, large selection on bikes and accessories..

Je
Review №88

Ive bought 3 bikes from this dealership and been satisfied with each new purchase. They know me by name, call me by name and treat me well every time I visit. Parts department and service department are first rate. I assure you my next bike will be purchased at this dealership and no Im a real customer and they didnt pay me to say this! lol. They are good folks.

mo
Review №89

Love this place and the staff

Ro
Review №90

Great people! Michael, Tim, Sara! Great deal on bikes!!!! Have owned many bikes in 50 years. This is by far the best all around dealership in Georgia. Treat you as a friend not just a customer. I highly recommend!!!

Bi
Review №91

I have always been treated with respect and like the knowledge able staff.

Wa
Review №92

Stopped in today to get a new helmet for my husband and we received exceptional customer service with a big smile from Roxanne. The other customer reps were just as friendly. We had a great experience there and will definitely be back, as well as recommending CHD to our friends.

Tr
Review №93

Stuck on side of highway flat rear tire, called to see if had size i needed for bike. they had tire but since I ride a victory not only did they refuse to install tire, they refused to sell me a tire. Such a P.O.S dealerGive Harley a bad wrap, so much for bike brother hood here

Mi
Review №94

Great staff. Actually know what they are doing.

Sc
Review №95

There hasnt been a time that Ive stopped in there but I havent been helped or greeted so much so I bought a brand new 2019 Street glide have been loving every minute

Ro
Review №96

Awesome place

Be
Review №97

Very nice, right by Ft Benning. John Maxwell the Harley tech from YouTube is there.Friendly Professional Staff.

Re
Review №98

They have ALWAYS taken great care of me. My father and I have purchased 4 motorcycles from here. All departments are top notch.

Ke
Review №99

Love the live music.

An
Review №100

Its getting better under new ownership

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3230 Williams Rd, Columbus, GA 31909, United States
  • Site:https://fortbenninghd.com/
  • Phone:+1 706-873-9897
Categories
  • Harley-Davidson dealer
  • Motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–4PM
  • Saturday:Closed
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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