Honestly, the nicest and most helpful people around as for dealers. They replied to every question I had and was quick and thorough with the process. They even took it a step farther and drove my bike out to me when their delivery man was stuck in another town. For anyone that needs help to find a good bike, theyre the only dealership that actually replied to me and was kind to me. Everyone else in Columbus? Not a single reply.Thanks so much to Dave! Best guy there.

AMAZING dealership experience from beginning to end!! This is my third BMW motorcycle Ive bought from Dave at Motohio. He has always taken excellent care of me and the experience he provides is second to none! I highly recommend asking for him for your next motorcycle purchase.The whole team over at Motohio is incredible!! From the extremely kind owners and knowledgeable Sales team, to the helpful Parts department and wonderful Service crew. This is the only place I want to purchase and service my motorcycles.Thank you for everything and Ill certainly be back when its time for service, parts, or another motorcycle!!!

Being in the Automotive business myself, I value honesty and integrity. Thats exactly what you will find with Dave @ Motohio. I corresponded with Dave via email and told him exactly what I was looking for. He responded quickly and professionally. He had my bike ready, paperwork ready, and loaded it for me all while being personable and respectful. I highly recommend spending your money at Motohio for your next favorite toy.

Love this place. Low inventory right now but so is the rest of the country. Great service, parts and sales department.

Worked with Dave Russell to purchase a 2022 Triumph Trident and the experience was excellent, could not have asked for anything more. I’m sure this bike will keep me happy for a very long time but should I ever be looking for another, Motohio will be the place.

Always a pleasure. Welcoming staff that gives each customer that personal care treatment. I highly recommend this team for all your service, sales and accessory needs.Great fast service with easy scheduling and accommodating shop hours.

Great dealership 3rd bike from Dave very transparent excellent service highly recommended

Outstanding Service - Dave Russel was fantastic as well as the rest of the team - They really make you a part of their family...if you are in market to buy a bike...no better place - It was so good - I bought two!!!!

During my first visit, I purchased a moto. Wasnt planned, but there it was, a Duke 390 atop the staircase. It must be mine, I thought. And then it was so. Lol. Ok but seriously, I had a wonderful experience here and would recommend them to anyone interested in Triumph, Ducati or BMW. I wish they sold and serviced KTM since my purchase, but I cant have it all!

Im here today for my first service, and the service is great as alway. Ive window shopped here for five years before I brought my R1200GS and I was always treated the same whether I bought something or not. I would say if your looking for a great bike make this one of your stops.

The parts counter customer service was fantastic, and everyone was very friendly!

I want to give a shout out to Dave Russell at motohio European Motorbikes for making my dream come true! Thanks to Dave I was able to get a 2021 ducati v2 which is my dream bike! I appreciate the service and patience he had. He was very knowledgeable and was able to help me with the steps I needed to take to be able to get this bike. If you are looking to purchase a bike he and his team can definitely help you find what you are looking for.

Been my preferred dealer for 5 years when I bought a new RT. Shop always has a good supply of new and used bikes. Service is great, sales staff friendly.

No one could get my bike in for service for a whole month! But they got me in immediately and finished it the very next day! Even stayed late after close to make sure I was taken care of. A+

Motohio serviced my R2100RT while I was on a five-week, 9000 mile-long trip. They did a great job. I called ahead but only 1-week ahead. Despite that, they were able to fit me in. When I arrived they were ready and they finished on-time. Justin, the service writer, was helpful not only in scheduling my service but also in suggesting convenient motel and food options that worked out great. All the other folks I interacted with were knowledgeable and super friendly. I would return without reservation.

Love you guys.. I have purchased 3 Piaggios from you in the last 7 years, I just called and found out your not a Piaggio dealer anymore, breaks my heart!... Lol.. Loved doing business with you in the past, psst... when I google Piaggio dealer, you still come up.

Just bought a 2022 triumph bobber. Killer bike but no discount. Times are tough for buying a new bike.

In then out. I 1st in line. Polite & professional.Spotted when i had to unload a 600 lb bike. That r as tes an A++ since Im 70 year old.Thanks guys.

First-time researcher/buyer and was VERY impressed. The team at Motohio are knowledgeable professionals who live the lifestyle and are very passionate about their product. Everyone here rides and has first-hand experience they are happy to share. Mike Allen has built a great operation! Dave Russell guided me thru the order/purchase process without a hitch, keeping me informed with email and phone contact the entire time. Elizabeth Allen helped me select the proper gear I needed and was beyond patient with me as I tried to get it all sorted out. Both helped me load up my scooter on the truck so I could take it home! This is a family business and they genuinely care about their customers. If you are in the market for a BMW, Ducati, Triumph, Piaggo, or Vespa, this is THE dealer to visit.

Motohio had a used bike in stock that I was very interested in. I reached out via email and Dave got back to me the next business day. The bike was reasonably priced, in great shape and had some nice accessories. I didnt even feel the need to haggle on the price. There was a small error in the mileage on the website, but to make up for it, they gave changed the oil before I picked the bike up. I scheduled my flight to the Columbus airport, and the owner, Mike, was kind enough to pick me up at the airport and take me to the shop where my bike was ready. The bike looked great, was exactly as described, and there were no surprises on the cost. They even threw in a Cramp Buster for my 8+ hour ride home that day. The bike performed well and was comfortable for my trip home. Ive since had work done on the bike under warranty and it went very smoothly. Id recommend Motohio, and would fly out there again to pick up a bike.

I recently financed a BMW f900r from here. The experience was a very good one. Any time I had a question they patiently answered. Theyre very much willing to work you. I bought extra parts and they put them on my bike and are going to deliver my bike straight to my place. Not once did any red flags go up in my head while buying my bike. Never felt like underhanded salesmanship. I highly recommend moto ohio.

These guys go above and beyond to make sure you’re happy, even after you buy the motorcycle.

Do not skip this place when looking for a used bike! Even if you arent buying or servicing a BMW - they take great bikes on trade and price them to move. Thanks #motohio

Although this place does not carry vespas they have not changed their website or even the giant Vespa logo on the side of the building. Huge disappointment since I drove from the far west side of town looking for a 300 GTS.

Extremely courteous people, Matt and Mike made my day finding solutions for my own repairing my Ducati Multistrada. Will consider them my service place from now on for anything I will not be able to do myself. Thank you guys.

I just purchased a new a 2020 S1000RR M from Motohio. Working with Dave Russell and Elizabeth Allen was a great experience. Truly enjoyed meeting and working with them. Clear and simple discussions, no pressure, and 100% follow through. Ive purchased many vehicles in my life, but this was the best experience. The last two years, Motohio has serviced and order parts for my previous bike and I have had likewise experiences in those departments - always friendly and helpful. Overall, top to bottom, a great dealership and atmosphere due to the people that work there.

Amazing place. Was told a deal on the phone that wasn’t discussed with the finance person yet and he had no idea. Yet he honored it!!! Amazing guys, amazing characters, beautiful bikes, and amazing test ride road and parking lot. Very amazing experience! Love this place and these people! Side note: they helped me load the bike and gave me a tie down since I was short one for no additional cost. Astonishing service here!!

Thanks Mike and Max excellent service

We’ve bought two motorcycles from this dealership. They are super honest and willing to work with you. They have a great inventory and we’ve had nothing but positive experiences from this dealer.

This is definitely the best choice to buy a motorcycle in Columbus area. Bikes there are really really cool and attractive. Cant praise more for staffs expertise, they introduce and recommend bikes in a easy-to-understand way. As a beginner I bought BMW G 310 R there. Thumbs up for Dave Russell! You makes me experience the best after-sale service!

This dealership has a very good staff. The parts department had parts for my BMW in stock. I had a good conversation with the service manager to schedule service on my bike. Sales department are very knowledgeable.

Very nice and big

I had a flat tire on a moped and Mike Solace was more than accommodating to help. He had the tire ordered and helped me swap out the tire in no time. Very professional and knowledgeable. It was a very positive experience. I highly recommend... not to mention their awesome showroom!! A++

Its awesome. Great place, great people.

Just bought my first motorcycle and had a wonderful experience with Motohio. Worked with both Kirk and Elizabeth and they made the whole process very easy. Kirk was great at responding to all my emails no matter the time. I was even able to set up a delivery with Kirk which nice as I was too nervous to try and ride the bike home. I cant wait until I am ready for my second bike and look forward to working with Motohio again and would definitely recommend them to any of my friends.

Bought my first motorcycle here. Jeremy and Dave provided excellent customer service through the sales process.

MOTOHIO rocks! First, the selection is great. The dealership sells some of the most important bikes that are currently on the market. Second, the sales help is superlative. Elizabeth Allen helped me with my BMW G310R, which is an entry-level bike. Im new to the sport and a woman. I try not to let motorcycles intimidate me, but anything new can be overwhelming. Elizabeth knows her product, and more importantly, she can impart that knowledge in a helpful manner. I feel that Ill be able to use her expertise for years to come.

I’ve been buying bikes from the Allen family for ten plus years. Always professional, always friendly and reliable. They will go out of their way to find a bike for you that fits your price point and wants. Can’t say enough about Motohio!

Nice store

Great customer service & the Service department is top notch !!Highly recommend Motohio....

Great place to buy a motorcycle. Although I was there to buy a used Yamaha and not a new BMW or Ducati, I never felt like Kirk and Dave were treating me differently. I never felt pressured and they were great with allowing to to take as much time as I needed for my test ride. I love my new bike and it was a great experience buying from Motohio. Thanks guys.

Awesome! Customer Service Satisfaction really matters.Thank you for the wonderful warranty service.Safety on two-wheels matters.

These guys have been nothing but friendly and helpful. I appreciate the attention to detail from sales to service. Thanks fellasBrian Griggs

I recently had my first experience with Motohio when I got my 2018 Ducati annual service completed there. The staff were all extremely welcoming and knowledgeable. The final cost of the service was slightly under what they quoted me and they were flexible when I had to change my appointment due to my work schedule. I definitely will be going back for all future services on my Ducati and will go to them first when I am ready to look for another motorcycle!

Great experience buying my first motorcycle from Motohio !! I definitely recommend purchasing a bike from them. Super nice staff & facility with an awesome showroom . Lots of beautiful bikes !! I got a great deal & they had all of my paperwork done very quickly. They even helped load my new bike into my truck . The hot dog cookout that was going on at the time was pretty cool too 👍 Go visit Motohio you’ll be happy that you did !!

Great place, got me in as a traveler for an oil change, on Memorial Day weekend. Great staff. Will come back my next time through.

Bought a 2013 Honda CB500F from them a few months ago. They are extremely friendly and helpful. They also have a very nice selection of used bikes. No junk here! They dont have the largest selection of riding gear but the stuff they do have is very nice. If you are looking for new Ducati, BMW or nice used bike this is the place to go.

Parts department is knowledgeable, fast and on top of things. I had ordered a small part that turned up unavailable and they kept track of the $6 I paid for it and gave me credit for it, many weeks later (I forgot about it). Almost always seem to have the odds and ends in stock (even for older BMW bikes). They treat me well, even though I ride an old beater K100RT. And they have newer bikes near the parts counter to check out while you wait. Very nice place.

Dave and staff were very knowledgeable and helpful throughout the entire buying process. Very easy and smooth to transact with. They come highly recommended on my behalf.

Ive been going to Motohio for several years and salivating over all the eye candy. Their showroom is something to experience. I have several family members who ride Euro bikes and bring them by when they are in town. I pulled the trigger on a 2014 BMW R1200GS and took delivery in the spring of that year. I had the bike built to spec with Mike helping me select the best options for my needs. The wait was agonizing. Motohio did the first service while I waited. I used the bike for a 4500 mile trip across Labrador (Translab Highway) and into Newfoundland and back last summer. The bike was flawless. I used the 10% parts /accessory discount to buy the supplies for the 6000 miles service which I performed myself. The bike is currently in their service department for its 12000 mile service. Ill let the professionals handle the valve train while the bike is under warranty. One other great thing about Motohio is their presence at local events like Euro bike night and their staff hanging out at the annual Progressive Motorcycle show in Cleveland. I have a friend from church and a coworker who have also shared wonderful experiences. Highly recommend!

Great dealership. After being out of the motorcycle world for six years, I got the bug for a new R1200RT (last bike was an R1100RT). As soon as I walked in, Mike Solace dropped what he was doing and came over to help me. He was very knowledgeable, friendly, and best of all, no pressure. I will be back in this January to place an order for a 2017.

We came in a couple weeks ago to upgrade from a really nice Suzuki VStrom 1000 to a new BMW 1200GS. My wife then sat on the K1600GTL and it was all over. We bought it and love it. Dave Russell was great to work with and the process was zero pressure and very educational while making the relationship with the customer the main focus. Ive known Dave off and on for 29 years (it turns out) and it was great to find him there and catch up again. He was also very responsive to my blast of emails as we worked through the details. The guys in the shop were friendly and very open and honest about what I was to expect when buying and owning a BMW - which is now my first. I came to this dealer primarily because they know European bikes. What I got was a reputable and trusted shop topped off with a real friendly staff that knew these bikes back and forth. Great shop - great experience. Highly recommended. And, the walking tacos were wicked good. THANKS!

Vary helpful folks, and a wide wide variety of motorcycles to choose from. They are more than happy to listen, and help your decisions.... without being pushy! If you like the European styling, then they are a definate place to stop!

This is my 3rd motorcycle I have bought from Dave Russell. Every time he has been honest, accessible, and easy to work with.I showed up, he had my old plate on the new BMW, we got through the paper work, and I was on my way.If youre in the market for a motorcycle, Dave would be the first call I would make.

Nice place, good selection and beautiful show room. Staff is always friendly and polite

Top notch dealership. Everyone that works there was cool to talk to and the motorcycle enthusiasm is palpable. Elizabeth was fantastic to work with.

Just bought a BMW s1000RR, Dave was my sales person, but the entire team introduced themselves and talked intelligently about the bike, its technology, etc...simply the best buying experience of my life (car or motorcycle). Highly recommend Motohio.

Passing through town on a 2013 BMW GS 1200 adventure air cooled, stopped in to pick up an oil filter and drain plug washer. They sent me away with the wrong filter and washer despite me telling them several times that the bike is the air cooled model. Friendly staff and i understand mistakes are made. Just double check their work as they set me up for failure.

Really cool shop, stop in even if you arent in the market to buy. They have all the cool eye candy.

I have purchasded three bikes in 4 years from Motohio and still have them serviced there. I love the atmosphere of the family owned business. I have been dealing with the same people, both family and others, the entire time so follow up to questions is superb. The selection of bikes...quite expensive floor plan I suspect...is like going to a fine motorcycle show. There is good talent in the service and the diagnosis and correction of problems has been great. The enthusiasm for both road and off road which all of the employees have is refreshing. Pick any great riding road or trail within 500 miles of Columbus...one of the people has been there.

Hate to leave a bad review, but was in the store with my a friend and no one came to speak to us. We were there almost 15 minutes and there were no other customers in the store. We left. Unfortunately I needed a part for my triumph I bought elsewhere and called the store. Parts guy was decent and I asked for an email quote. One was sent. I replied with go ahead and order but never got a reply to email or my phone call.

This is the Dealer I visit for all my BMW parts. They can quickly order what they dont have in stock. I really enjoy browsing their showroom of new BMW, Ducati and Triumph motorcycles. Easy access off of I-70 also.

Excellent customer service. Great experience overall.

Only hiccup was a relay in getting tires replaced. Nice dealership and very friendly to us as we are from Oregon. Seems quite competent. Got a nice ride recommendation in the area and a free map

Bought last bike there in 2011 had great service from salesperson(Mike). went in last month to buy new 2015 (black 1000r) they did not have one . Mike went WAY out of his way to help me track one down. Finally found one in New Jersey. Even though Mike knew he wasnt getting sale he still called multiple times and helped me as much as he could. Also service people are excellent, found a bare wire that was causing my ABS not to work in very short time. Owner introduced himself while i was there. Had two recalls being performed so i was there most of day. He stopped and checked on me more than once while i was there. Great people, class act.

Super selection with very friendly sales people and parts department. They also have a nice lounge to wait in while your bike is serviced if you can resist looking at all the new and used bikes they have on both stores of the the building

Disappointed i didnt get approved for a 3500 dollar scooter when i just purchased a brand new car 20,000 with my credit, and i have never missed a payment on credit cards, loans or car note. Im sure Ill be able to shop somewhere with a 1500 down payment...

Great shop and knowledgeable people. Home to the distinguished gentlemans community.

Purchased a used Ducati Multistrada from a random guy, got a (suspiciously) good deal! Told Motohio that I wanted a once-over, valve adjustment and new belts. They told me it was wrecked, but someone put back together adequately (don’t know who rebuilt it). Now I’m very confident in the bike and plan to ride for many more miles. Motohio service is a bit pricy, but if you want to ride Ducati or BMW I think high service prices are part of the game. I will definitely go back for all my future service, and probably buy my next Multistrada from them!

I couldnt be happier with my purchase. I bought a 2016 R1200GSA. Dave was a pleasure to work with. He took the time to answer all my questions and concerns. The bike was delivered to Cincinnati on schedule. I would highly recommend this dealership for a great buying experience.

Ok start with purchase of k1600b at Motohio..Salesperson Dave Russell was competent and respectful of possible trade even though I didnt go the route.He answered all questions and showed me details on bike.Next is parts with Reba, she was knowledgeable and didnt hurry me thru process. Accessories came in as ordered .So I waited to do this review after first service because thats so often Achilles heel for many dealerships.These guys were great .They did first service and accessories install which includes remus pipes .They did great detailed job it was 95 degrees out and did finish detail in the parking lot! They didnt have to that as I told them I would.But they insisted .I dont know all thir names lets just say service department is great.So obviously this dealership is well run and have good employees which tells me the Allen family care and take ownership of this business. .BTW I have never owned BMW and this motorcycle is awesome!

Dave Russell couldnt have been more accommodating for the purchase of our new BMW k1600 GT-B. He bent over backwards to help us get it by an important deadline and truly made this a special purchase. I Definitely recommend them for your next motorcycle purchase!

I visited Motohio to have the forks rebuilt on my Hypermotard, and I can honestly say I had a great experience with their service department. From the moment I called in and talked to Mike for a quote I knew they were the right shop to work with.When I arrived I was quickly greeted in the sales department, and was lead to the service dept. The job DID take a little longer than expected, but when it comes to these things I am more than happy to wait to ensure the job is done correctly. Ducati OEM parts were used, and I had my bike back the same day.Next time I need service done that I am not comfortable performing I will have no hesitation making the 2hr trip down to Motohio.

Great staff, Mr. West went above and beyond when we needed a professional.

The employees there are always nice helpful and very courteous always a pleasure

I stopped by Motohio at the end of a business trip to Columbus. Its not unusual for me to check out the Euro-dealer in different cities when I am out of town. What is unusual? This dealership.I was blown away by all of the small details. The showroom(s) layout was nice. Elizabeth was out of her office and continued to spend her time and give me a tour, even though I wasnt there to buy on this trip. I had a hellluva time walking around like a kid in a toy store.After being in the Ducati/BMW/Triumph shops in many, many towns, Ive gotta say that not one single dealer Ive been to seemed to beat Motohios pricing.Ive been to some nice dealerships. I *like* my local dealer, for sure. You guys in Columbus? Youve gotten lucky with Motohio in your front yard.

One of the best motorcycle showrooms Ive ever seen. BMW, Ducati, and most European bikes are sold here.

Spring 2015 I purchased 2 Pre Owned Piaggio Scooters, a 2003 and a 2006, Got a good price, and a good deal on each one.My experience with Dave in sales was better than expected.I had a small problem with a throttle issue, and they took care of it with no charge to me (since I bought it as is, I was happy with that decision) - Next time I buy a bike, it will be from them again, I enjoyed the experience

Awesome place! Did a service on my Ducati,talked about tire choices,TV and coffee,roomy

Great service, great staff. I highly recommend Motohio.

Elizabeth was very knowledgeable about the bikes and made the buying experience painless - she made sure to go above and beyond what you would normally expect from a sales representative. I will be back again!

Great place to stop and talk motorcycles, customer service is outstanding.

European motorcycle dealer/shop with a great new and used selection. Super friendly staff and owner.

After years of drooling over different Ducati models (848, Street Fighter, 899, Diavel, etc etc) i was FINALLY able to pick up a 2018 Supersport S. Everyone is always incredibly nice and knowledgeable, the showroom is larger than it seems from the outside, and it truly has a family feel. Elizabeth was fantastic to work with and made the entire process painless. Decent amount of gear and accessories too! Plus they have a great presence in Columbus at the Haufbrau Haus Euro bike night! In short, me likey! 😊

I have not purchased a moto from this shop yet so my review is based on initial visits. Every time I have visited this shop I have received friendly attentive service. I like to stop by to check out BMW bikes on the floor and to see whats new. The staff is always friendly and really know the bikes unlike some of their competitors in the area, once they even let me browse right before closing time, really cool on their part.Next time I am in the market for a new bike, moto ohio will be my first stop. I only gave them four stars, because I have not yet experienced the full purchase and service process.

I used the contact us feature on the website Friday night and had an email waiting for me when I woke up on Saturday...I was really busy all day Saturday and didnt get around to calling until 425pm the same day. The dealer was closed at 4but sure enough a man named Dave Russell answered the phone and seemed happy to help answer all of my questions. I hadnteven bought my new bike yet but if I got that kind of treatment when the place is closed I wondered how much better it wouldbe when they were actually open. This was going to be my first super bike purchase so I had no idea what to expect insurance wise.I got some quotes and they were insanely high. I called Dave and he immediately emailed me a few insurance companies numbers to try.To make this long story a little shorter lets just say Dave went way out of his way to get me into this s1000rr for a price I wasvery happy to pay. I couldnt beat the final price on the bike so I drove from Pittsburgh 3 hours away to get my new bike. WhenI got to MOTOHIO I saw my bike on the showroom floor with a big sold sign on it and finally met Dave face to face. I signed all mypaperwork which was already made up and only needed to be signed and was right outside with Dave as he showed me all the features andfunctions of my new ride. I honestly dont know why anyone would go anywhere else to buy a bike. Completely professional andover the top helpful dealer. I will recommend MOTOHIO to everyone I know and ride with. I also feel as well as I was treatedhere I owe them my service appointments also so I will gladly make the trip to get my bike serviced here also! THANK YOU SO MUCH!

Very knowledgeable staff who listens carefully and doesnt try to rush you.

Almost always have the parts I need, plus great service and knowledge

I brought my K1200rs from Dayton in for a 70K mile service (I think that was the mileage), and left it. When I was told it was ready, I found that they had not taken care of the front brakes as promised. The gave me the parts and apologized for missing that detail. When I got home, it turned out they had given me the wrong pads for the bike. They said they would send the correct ones and asked that I ship the wrong ones back. In the mean time, I looked at my bike and noticed that there were things missing, like the wide pad on my kickstand, or that my fog lights no longer worked. The may have serviced the bike, and are very nice when I call and ask about what happened, but I have little confidence that the work was done correctly. Im looking for a different/better shop closer to Dayton.

Chart topping customer service.

They make you feel at ease very educational

Lady in the parts dept today was very polite, Thank you!

Just got back from driving 2 hours up to Columbus to pick up a new shifter for my Ducati 848 EVO Corse. Had a great experience and they have an awesome selection of bikes. Ill definitely be back!

Best Dealership in Columbus by far!

Best selection of European motorcycles in the state!

I have had mixed experiences with this dealership since 2009, and am going to try the Indianapolis Ducati dealer going forward. The owner of Motohio needs a wake up call. Had service writer suggest I replace my Multistrada clutch at 7500 miles just on general principals (still fine at 15K). Had someone who sounded like a young female recently answer the parts line and disinterestedly took my request for an optional equipment part---never called me back about it. The Indianapolis dealer took my call with a friendly hello and two days later confirmed he would get my two parts and ship them to me in Cincinnati. I do however, have great satisfaction with and respect for Motohios service techs.

I just bought my 7th or 8th bike from Motohio. I cannot tell you how incredible this place really is.

Purchased a K1600 Grand America. Staff was great, entire process was seamless.

Great people, true enthusiasts, good service & fun events!

Motohio is a no-worries class act.I have been wanting a new Triumph for some time now. Although the new 16 models look terrific, I wanted one of the last air-cooled vertical twins and Dave could not have made the purchase experience any easier.Thank you Dave!I purchased my 15 Thruxton in November of last year and immediately took advantage of Motohios off-site storage program. Over the winter I wanted to purchase a few custom parts. Chris was very informative and helpful with the upgrade purchases and provided me a 10% customer discount.Thank you Chris!This Spring I stopped in the day before I was to pick up my new bike to say that my transportation help had cancelled and I would be forced to trailer the motorcycle home. My new Thruxton with fork gaiters, tank pads, skid plate....etc, looked amazing! At the time, I was still waiting on Norman Hyde classic silencers and I told Chris that I would have them installed during my first service appointment.What I did not know is later that day my silencers arrived at the shop.When I showed up the next day with a trailer and Kirk brought my Thruxton out of the shop with the silencers installed I nearly fell out on the pavement. Gilbert told me that when the silencers arrived he insisted they install them right away.Thank you Gilbert!Kirk not only secured the bike to the trailer, he also provided additional tie-down straps for support.Thank you Kirk!I have just returned from my first 500-mile service appointment. My Thruxton Black Phantom runs and sounds spot-on!! I could not be happier and would highly recommend any future customers to take the time to stop in at Motohio.The showroom alone is worth a visit to just look around. There are plenty of BMW, Ducati, others....., and of course..., Triumph motorcycles to view. On the morning of my service appointment the new MOTUS motorcycles arrived.I want to thank Fred also for test-riding my bike and the service mechanics I have not yet met. I thank the ENTIRE staff really for again.....,a no-worries class act!Todd