Michael was EXTREMELY helpful with some information that I needed for an insurance claim. I cannot say enough how much I appreciated his assistance. He is a definite asset to your operation.

HORRIBLE EXPERIENCE! MANAGEMENT IS TERRIBLE! The customer service here has to improve. I will honestly never go back to this location. Not only do they not answer phone but I waited on manager for several minutes without getting any help. I would not recommend this store to anybody. Take the time to go to another location even if it’s a little further. I ended up going to Easton AT&T and upgraded to an IPhone 13.

I loved my experience, I was looking to switch from Sprint. Nikki was extremely helpful and helped me realize bundling my Wireless and Phone plans would save me a lot of money.

Nikki and Carrie provided me with the best customer service! I came in to pay my bill and left with a new phone, iPad, and HBO Max! I recommend coming this store for all your cell phone needs!

Fantastic service getting my iphone13. Fast and convenient and the salesperson was great!

Totally lied to about a free Hot Spot device which was provided when we added some phone lines. Now has been charging card every month for it and when you goto cancel after 14 days another $120 fee. READ ALL THE SMALL PRINT ! I dont trust these guys.

I left T-Mobile and became a customer with A&TT today and I’m already so pleased with the service. Terron helped me get into a brand new Apple iPhone 12! He worked very quickly and thoroughly. I went in the store and told him exactly what I was looking for and what I wanted to pay. He hooked me up with the perfect plan. He didn’t try to pressure me into spending more money then I wanted too or pressure me into unnecessary accessories. (I still bought the 35 dollar case! Lol) Nikki, the store manager, was also in the store and was very personable. She talked to me about my plan and made sure I understood everything. This was a wonderful experience! Def 5 stars!

Nikki the store manager and her team were amazing. The provided excellent service and met my needs. Thanks for your assistance at this At&TLocation

Awesome service, felt very take care of considering the amount of energy me and my mom brought into the store. Taken care of immediately with a smile. Our rep let us know what deals there were, ordered our phones and watches, and told us the prices up front. 10/10 the best phone buying experience Ive ever had. Trey, our rep, is the reason we will be coming back only on days that he is working.

Nikki the manager was very respectful and wanted to help me. she was great i would recommend going to see her !

The customer service at this location is absolutely phenomenal !! Everyone is very professional :) !!! The guy Michael there is very handsome and respectful, hes a doll ;).

I needed new service recently and was helped by the Manager at this store. He was amazing and took great care of me. Calling to check if everything was ok and set up properly. I highly recommend.

I had purchased my wife the new Apple Watch with the fall resistant feature due to her having seizures, about week ago my wife dropped it and it cracked the screen, I called the insurance got replacement, we went to the Canal Winchester Ohio At&T store and had protective cover put on, the next day my wife woke up and there was some bubbles in the cover, we took it to the S Hamilton Rd Columbus Ohio At&T store, we walked in and informed the gentleman we had just got the cover yesterday and could they try to get the air bubble out or put another one on, and the manager there said you can go on line and get one we do that as courtesy we don’t have to do it and I thought he was thinking the front of watch fell off and I said no it’s the protective cover he said yeah go online and get it, didn’t even look to see if they had one, then we said we will just go back to Canal Winchester AT&T store so they can help he said no I’m manager of that store 2, there was people in the store my wife said I hope you all see how they back the products they sell, he was very rude to be in position as customer service employee, we went to 900 S high st Columbus Ohio and meet Nikki the store manager who was fabulous, she helped us out was kind, friendly, helpful, went above and beyond, answered all of our questions, that’s why I’m giving 5 stars she went above and beyond, we’ve been customers of At&T for 8-9 yrs we have our cell phones and tv service with AT&T and the interaction we received at our first location I wouldn’t wish that on anyone, this is customer service field and I’m aware the customer isn’t always right but there are ways to treat them other than just being outright rude and disrespectful............... Scott and Elsie

I highly appreciate this store for all the help they provided me. Im a current AT&T customer with internet and TV. I have T-mobile for wireless. and was experiencing issues with my phone but Michael helped me out and I left out with my phone working again. Thanks AT&T !

Switched to att bought 5 new phones and lines. One phone went in to update mode and now wont work att says they wont cover it. Now Im with out a phone and have to pay 500 dollars and buy a new phone insurance is BS. Just a selling gimmick....will be looking for a new phone provider asap.Nick

Very helpful young man. Happy to be there on a Sunday.

Excellent customer service from sales reps Mike & Terron, helped setup service on IPhone 12 Pro Max & pitched excellent service plans !! Would recommend these 2 to anyone, will be back

Thank you Nikki for all your help. Im very pleased with my new phone

Best AT&T store we’ve been to in Columbus. Awesome customer service and friendly staff.

Staff was great, helped us set up phones and everything !!

They found me a really great phone and were very helpful.

Great staff, wonderful customer service.

Very great experience today at At&t in German Village Austin and team this morning was very very very helpful keep up the good work

Michael was awesome... He helped me change my passwords was difficult because I could not remember any of them

Sales guy was very friendly. Nice, clean store. Excellent customer service!

Top notch experience! I went into AT&T to figure out my options because my old phone just didn’t have the storage I needed anymore, etc etc. Bo was super knowledgeable and truly went above and beyond with keeping me in my budget comfortably PLUS walking me through activating my new phone. I could tell that he loves his job because the customer service I received and my overall experience reflected exactly that!

Bo was absolutely amazing!!! Im 40 and not too technically inclined, but he took 3 hours and explained and taught me sooo much. what an amazing guy and what an awesome store. Very clean, organized, stocked. What a perfect transaction and experience. Thank you Bo and thank you AT&T!!!

The manager was very helpful in picking out a new phone. He recommended changing our plan and it saved us so much we were able to get a new I-phone and our total costs stayed the same. I thought we would end up paying more but He saved us!!! Awesome help and the savings helped out too!!!!

Great experience staff is always wonderful and patient with customer needs. Cesar the employee who helped me was so detailed and helpful felt like a genuine person I appreciate them greatly

Great expletive!Fury was terrific, walked me thru the entire upgrade process. She took her time was very knowledgeable of all details.Highly recommend the store and Fury

Bo has been extremely helpful every single time my partner and I have been in the store. He should be awarded a prize for manager of the year and an annual Bo parade should be constructed in his honor so that generations to come can know the importance of his existence. 5 Stars all the way!

The experience was great at this location...Fury and Caesar are the best AT&T team weve had the pleasure of ever working with

I would like to think Austin and Caesar for phenomenal customer service. I am new to the iPhone world and they are great. I walked in hassle-free and walked out with two great brand new iPhones and a TVI will recommend the store this location this product and these essential workers. Thank you 😊❤️

Awesome service at this location! They were super friendly, suggested a change to our plan to save us money every month, fixed an issue with my old phone, etc. I can’t say enough about the employees here! Amazing service.

I was told a lot of misinformation between the store associates and customer assistance associates over the phone.Nothing about my experience in this store was pleasant or easy. I was told one thing over the phone with customer service and then told another thing in the store.Cesar, a store associate, had to talk to his manager on the phone in order to complete my requests.There’s just a clear lack of organization and knowledge at this store.I’m incredibly underwhelmed and dissatisfied.

I just received my first apple phone as a Bday gift from my husband and purchased from this att store here on south high st I received great customer service from the associate ms.Fury and the Manager mr.Cesar

Great team. Bo and his associates cleared up my confusion surrounding my cell phone plan and helped me upgrade to a new phone and save money every month. Great team working there now.

Bo was incredibly helpful and knowledgeable. He was efficient with the time frame we had to educate me on what device would best fit my needs and even gave a quick tutorial on how to become acquainted with it. I’ll be back for any tech support to this location for sure.

We have come to this AT&T store multiple times and this staff has been amazing every time. They are very helpful syncing and knowledgeable in all the products they carry! Bo and Austin specifically gave us exceptional service each time we’ve come in to purchase our new iPhones and Iwatches from this store. I even switched my carrier from Sprint to AT&T because of them after being a Sprint customer for over 20 years!

Cesar and Alex were great. Placed order online and went in to fulfill it promptly. They answered all my questions and had me in and out in no time. They also had some great deals for WiFi, might’ve sold me on their internet plan. I recommend this branch, super friendly.

Very helpful staff

Very helpful manager and sales team. Told me about new deals/account configurations but didnt do it in a pushy way. Really great visit!

Was very helpful after my first visit. Work very hard to make both myself and wife happy. Will come to these store for any question. Would recommend these store to all friends and family

This store saved me while I was traveling and found myself with a broken charger and precariously unprotected iPhone screen. Austin and Bo are the heroes we need. Really helpful, knowledgeable, professional, funny, and kind. They took the time to do everything correctly and carefully. I had a great time at this store, for real. Give these guys a raise!

Bo the store Manager gave me an excellent experience. He was quick, professional and made sure to give me the best customer I’ve ever personally received at an AT&T store.

Bo was very nice and had a lot of knowledge about the phone service. We switched from Sprint to att in just an hour or so. It was easy and very simple. He was such a big help. Thank you Bo. You are amazing. Thank you so much for your customer service you provided. Not every place has service like the one you provided to me and my family.

They are awesome Alex fixed my phone when nobody else could so I upgraded and I am very happy thank you at&t you are “RockStars”

I visited the store with my mother, hoping to get some assistance on either upgrading my current phone or creating a totally new account. We worked with Bo & he was not only completely honest, but insanely helpful throughout the whole process! We probably spent nearly over an hour with him & never felt bored or annoyed by the process! Getting a new phone can be a long process sometimes, but the crew here didn’t make the time drag on! GREAT SERVICE!!! Will definitely return!

Fury & Cesar helped me het set up with HBO and all my work apps! Great service and professional!

Fury was the best at setting me up with my new phones today! Very pleased!!

Store rep. Bo was awesome! Took the time to deal with our issues and found me a better plan than what I was currently on for better price

Quick, professional, and knowledgeable. Furys customer service skills are on point!

Please save y’all the headache of dealing with AT&T… We made the mistake of signing up for six cell phones, residential Internet, commercial Internet, and cable. We spent over $900 a month with AT&T for whatever reason the residential Internet account is consistently being disconnected not disconnected in the sense of having mechanical issues disconnected in the sense that they don’t run the auto payment they keep trying to tell us we’ve never set up auto pay when we’ve set it up multiple times all of the rest of our accounts are paid in full on time why would we not pay the $35 Internet ? That makes no sense as a customer that utilizes multiple avenues of your offered services you think you would be willing to look into something for the van yeah your bills do because obviously I know the bill is due when it’s due but you guys never take the payment and it’s just been around and around and around and around and around with customer service their customer service is terrible. At the end of the day I do plan to take my services outswear we’ve already got spectrum and start up at the office, next will be the home Internet and cable, and then most likely switching to Verizon for all six of our cell phones. You guys are a mess and cannot handle or follow through with the services that you say you’re going to provide. 

I had a fantastic experience at this location, Bo the manager was extremely helpful. He walked me through the different plans that fit my needs and actually saved me money. He didn’t rush me out the door like most people do in sales. He made it seem like two friends talking rather than a transaction. I will be a returning customer to this location due to the experience I had.

Not dislike had an new the guy there and they seemed as if they didnt want to help him learn.

Sales associate Fury helped me a great deal. Was quick (but not rushed), efficient & knowledgeable!

Do yourself a favor, and ask to speak to Jack. I went in today, and he was able to resolve all of my concerns and questions. Jack was more than helpful, and I strongly encourage you to take advantage of this store location.Sincerely,Satisfied customer.

I have been coming to this location since it opened, added lines, purchased multiple phones and I have never had any issues with getting my issues resolved. I would highly recommend visiting this location for your needs!

Bo was very patient and helpful for my phone upgrade! Thanks so much.

This is a great location. Cesar was such a big help with my issue!

Austin was awesome. Thank you for your help.

Got a new phone pretty painlessly. They helped me find a phone i needed and wanted rather than try to sell me the most expensive one. Also they were able to transfer and set up my new phone very easy. Bo and emmy rock!

Emy was very knowledgeable in helping me find a protective yet stylish case for my phone. Will definitely be going back to this store the next time I need phone accessories.

Bo was really professional and helped my mom set up her new device. We are saving her money by switching to AT&T prepaid and she loves her new LG Stylo 4 👍🏻 honestly some good people at that store

Excellent customer service, very quick account set up. COVID friendly in Store visit.

My visit at AT&T was great! Alex was very polite and friendly. Thank you for a great experience!

I was trying to port my number over from Sprint and Bo and Alice were extremely helpful! They worked with me a few times over the day to successfully port my number over. They even stayed a bit later since my phone was taking so long to set up.Update: After receiving my first bill, I have to bring down my rating. My bill is for 2 months due to the fact that AT&T charges a month ahead. Unfortunately I wasnt told that when in the store. I was promised after all fees that my bill wouldnt be over $80, when its actually closer to $100. I was also told Id have a Personal Hotspot with my plan, that wasnt accurate either as I dont have that option available without adding more to my bill.

Went in with a bill issue and Austin and Bo explained everything effectively and changed my plan to save me money.

Bo && Austin Are Great ! Customer Service Was On Point . They Explain Everything && Even Worked With Me && My Sister, Was Even Willing To Stay Behind To Help Us . I’ve Been An Android User For Years Never Had An IPhone, My Sis Had A 6 . We Both Now Have The Newest IPhone && I Love It ! Highly Recommend This Location.

Decent service, but the sales person did not understand how the Galaxy watch is supposed to work when you pay for it to have its own, separate phone number. Also didnt know what was in stock and had to keep asking the other sales person to help her answer our questions. She also wasnt very friendly, she seemed like she really didnt want to have to answer questions or spend much time trying to make a sale. I kind of got the feeling that she was more interested in chatting with my husband than answering any of my questions. My husband is the most loving, loyal and faithful husband anyone could ever hope to have, so he and I were simply amused and got a little giggle out of the whole interaction. Luckily, my husband is pretty knowledgeable, since he used to work for Radio Shack. This store also doesnt keep any of the Galaxy watches in stock that you can take home the same day, which in my opinion, sucks, because if Im paying that much money for something after making the effort to get in my car and drive to the store, park, walk around, etc, then I dont think that it is in any way unreasonable to want to take it home when I swipe my card and leave the store. If I wanted to wait to get it in the mail several days later, I would have just ordered it online (and probably saved money as well). Overall, the store at Easton has a much larger selection of products in stock, and the other location on High Street has much more knowledgeable staff, mostly video game playing college kids who can answer any question you could ever dream up about any and every phone they have ever had in the store! So I will give three stars, mostly for effort, as well as for the other employee, who definitely knew more than the one who waited on us.

I had a great experience at this store everyone was very nice and knowledgeable. I would definitely recommend this store specifically because of the staff and the overall great customer service they provide.

Bo is the MAN!!! The face that runs the place!! Very down to earth, knowing of everything and just overall great guy!! My daughter also thanks you to BO for her new IPhone lol!! Keep up the great work!!

Emy was great. Helped me fix my phone issue and helped me find a great protective case.

When ever I go into the phone store I expect a long and painful process. Bo helped me get what I needed so I was in and out, no need to take an extended lunch!Thanks for the help and sense of urgency!

Bo and his coworker who I unfortunately did not get his name but he had red hair and glasses, and was working on Friday November 22nd with Bo, were WONDERFUL!! they told me what the problem was with my phone and why it was not sending texts or making calls, jumped through hoops and did everything to fix it. My fiancé and I were traveling from Pittsburgh and stopped in this store to seek help. These 2 men were awesome and I very much appreciate their help!!! Thank you gentlemen!!!

Highly recommended! They know their stuff and do an amazing job!

My experience was wonderful! Emy was so helpful and made sure that I was taken care of! Very good of ATT&T for having such helpful staff members!

They didnt care to explain plans or sell

Had an issue with my phone; was resolved very quickly~I was assisted by Bo~who was very friendly and knowledgeable...Thank You AT&T💖

Fantastic customer service and sales!Definitely recommend.

I came in to get an upgrade and Emy was so helpful and not only did my upgrade but also helped me lower my bill!

Great costumer service emy was amazing and very helpful! I would definitely recommend this store to everyone!!!

Bought a phone here for me and my son. I was told one thing a d billed another... tried contacting the store manager a few times and never received a return call! Sent a text to the girl who sold the phone to me... Hi Emy, I received my first bill since we go the phones and Im very upset. Per my bill you lied to me. You told me if I bought 1 phone the second one was half off. I have called support and that is not reflected on my account. I have called your store twice and no response from your manager. I need this corrected. 3 days later I get this reply I apologize about that Kendra. You will be getting the full half off credits, unfortunately sometimes it takes AT&T 2-3 billing cycles to apply the promotions. I wo t be back! Not fair i have to chase down my discount but you receive your payment upfront. 🤔

Austin was super helpful! Fixed the issue in no time at all and was very professional. Great customer service and friendly.

I wish I can give less then one star visited twice the girl working there is not professional she is not interested to sell any product i visited and ask for trade in and she said we doesnt have any promotion on trade in what ever you ask her question regarding service she is not interested to provide any information then I call customer services and representative said we do have trade in promotion I think at&t should need a professional staff at this outlet

The people were great and my Experience memorable....would recommended all who live in the area to use this store for all their att needs

So glad I came to this store! Emy was so nice and very helpful! Will be back for sure.

Emy was great ! I always have a good experience with her.

Very helpful and nice and they’re always willing to help no matter what. Highly recommend. Not too busy for the area either.

I am only occasionally in German Village but I had had the opportunity to briefly stop at this AT&T store recently [2-16-2019] on my way to an event at the Parsons Ave. Branch Library.A different AT&T store in Columbus [I now forget which one] had disabled more of the functions of my third-party anti-virus program than I had requested that they disable; a staff member of the AT&T store at 900 S. High St. had been able to re-enable most of the features of that anti-virus program that I actually want to function.

There is this guy in there named bo, if you get him or any of them but bo especially. He will do you a great service

Bo was great. Very smooth and helpful.

Went in to change our service to AT & T and the guys were friendly and helpful. Strongly recommend!

This place is a joke. Snotty sales staff. Had to make FOUR trips to be told via customer service that I need to speak to my HR for an OSU corporate discount. Nothing like making ME do all the work. Phone rep promised a $99 discount for installation on internet modem and that was a lie. Called CS a few times to check on that and kept putting me off. Never trust ATT!

Great customer service!

Bo was wonderful highly recommended

Store manager was super friendly and helpful.

They are no good Sprint is better

Austin and Lindsay are very professional and polite. It was a pleasure doing business @ this store because of them.

Nicee