Incredible store and a very helpful, eager staff. My wife bought me a membership and it is well worth it. Cycling, hiking, running, camping, and just about everything in between… They have gear for it here. When I signed up for a membership, they gave me a $20 gift card on my first purchase.

Want to go in for a water bottle, and walk out with your wallet $400 lighter, and a whole new wardrobe for the season ? This place is for you. Its got everything. Snowshoes, bicycles, gel that you eat, and that thing where theres a baby in a backpack. Dublins hottest new club is REI.

Great customer service!I recently called to check on a order that was late. Turns out it was routed to the wrong place. The staff helped me reorder the item at no cost to me and shipped it to my house! It was so nice to have them work to help solve the problem instead of just letting it be late. This is one of my favorite stores and an experience like this makes me keep coming back for more!

Went tonight for the first time with our service dogs. We walked in and the greeter told us that only service dogs were allowed and then it was super awkward. My boyfriend and I said we were aware and kept walking. While we walked around the store it seemed we were being watched by the greeter and it was uncomfortable. Everyone else seemed nice and eager to help and the place was spotless and organized which is why I want to give it two stars. When we went to check out the cashier was really pushing the membership card. We get it, part of the job. Again they were super nice but after us saying no twice we were tired of it.Again, great looking store, very eager workers. Just an awkward experience for us. In terms of product, they have a lot of options and we were very impressed with the amount of to go meals they have for camping but disappointed that the maps were $15.

Wonderful outdoor store. If they dont have it, you dont need it!

The staff is fantastic. Some of the kindest people you will ever meet. Mark went above and beyond to help us out and even called to let me know that I left a gift card behind. What a beast!

Superstore for anything to do with outdoor active life. Camping, kayaking, sking, cycling you name it and they have related top rated gears with them.Go to place for outdoor living.

A great shipping experience, with knowledgeable enthusiastic staff, no pressure sales, and a tremendous variety of gear for every adventure.

Love the store! Clean, lots of options, and the staff has been helpful on every visit. Thanks!

They had exactly what I needed. The staff was friendly, and the prices were on par with Amazon. Plus its a brick and mortar store, so Im glad I could shop here.

It was busy but the staff still made time to make us feel like a priority. And if you dont know, members get access to the garage sale section in the store and oh my goodness...some amazing deals. I just got a basically brand new leatherman for about $65 bucks just because someone decides they didnt want it.

Bike Shop staff and master tech are helpful, friendly and it seems they wont rip you off if a part is out of stock or too expensive. So far I love being a Co-op member and Ill giving them my business for the foreseeable future.

Love the selection and quality gear. Helpful staff!

Great selection of gear, unfortunately a little exclusive when it comes to price. My wife found a great pair of trail runners and staff was very helpful.

Great place to get Hokas and they have an awesome return policy for members. Membership isnt expensive and lasts a lifetime.

This store has exceptional staff and everything was organized. I had some questions about a product and one of the staff members answered them very well.

Great place to shop for quality camping, hiking, backpacking outdoor gear.

Great selection of items and a very nice store. Employees are very attentive and helpful! Ive been in here about 3 times. The only draw back is each time I go in someone gives me a 5 minute talk on the Co-op program they have. Im sure it can be a good thing, but I dont go there often.

Very friendly staff helped me find great climbing shoes for me.

Always a favourite shopping destination. Reminds me of Mountain Equipment Co-op 🥰Had the good fortune of meeting Mike from Regina 🇨🇦 who was super helpful and a pleasure to speak with.

Absolutely excellent customer service! Ordered online for curbside pickup. But decided to go in and shop a bit. No lines. Great inventory. My order was ready lickity-split!

Staff was very friendly and helpful

I love this place. What else can I say?

Good help picking out shoes, nice selections of on sale items, wonderful place for outfitting hikes, bikes, climbing, camping, etc. Proud to be a member.

The staff is always friendly and the store a fun place to wander. Definitely a come back place!

Great place for outdoor supplier, friendly helpful staff.

Very nice experience!

Great staff and excellent selection!

Still making children and only children wear masks even with the govenors orders being over.

Customer service has mostly been great. One time a worker said he couldnt return a product that had broken after using it twice. Manager came by and instantly returned the product. Otherwise, great store.

Lost my yakima cargo box key and called this store couple days ago without much expectations honestly. They are just super friendly, went above and beyond to find a solution for me. Told me to come down and they would have a master key to open it. Went to REI store for the 1st time in my life on Sat morning, then greeted by couple super friendly associates that ready to help me. Few minutes later, they opened the cargobox...voila. Then explained to me how to get a replacement key and all that. He didnt even try to pressure me to get a new set of key. Wow REI 👏 you guys are super helpful and amazing.

Very helpful and supportive staff and excellent inventory. Nick is always a big help

Nick helped me and my father pick out a pack that works and feels great!

My favorite shop for gear. Everyone is always so helpful and knowledgeable, I was able to get a great pair of trekking poles and hiking boots that suit my needs.

Excellent customer service

The staff is so nice! The store has a very cool variety of items and seems to be operated by good people. Definitely my top choice for athletic/outdoor shopping.

I always get excellent service whenever I visit - Jimmy is both very friendly and highly knowledgeable especially with hiking and camping gear; Alex was particularly helpful during my last visit to the bike shop where he was immediately able to identify and fix the problen with my bike.

Staff was knowledgable and friendly

The staff were super helpful and diligent in making sure covid protocols were being followed. Glad I ventured out!

Great store! Great customer service!

Under stocked over crowded and employee seemed ve

My bike needed service and Matt went above and beyond. I bought an accessory and he had to do extra work due to the xs size of my bike. Extra kudos for customer service.

Cool place. Kinda small.

Short staffed. Friendly, but it takes forever to get through the process.

Great experience! Very helpful.

I came to get my sons bike repaired 5 minutes before REI closed on a Thursday. He needed a tube and a brake tune. I assumed I wouldnt get the bike back until Monday or Tuesday, as the gentleman I spoke with from REI a day prior told me it would be in que. Boy was I wrong. Matt repaired my sons bike on the spot. He has me looking like dad of the year. Thanks REI you all rock!

It’s always a good time at REI but these guys are just so nice and they always have good stuff. If they don’t have it there, they’ll help you get it, but they also just know a lot about their products and really care.

Excellent service and one of my favorite stores.

The staff is absolutely amazing at this store, always going he extra mile to help their customers. Never had to wait longer then a few minutes before someone was asking if I need any assistance. Not only helpful but they’re extremely knowledgeable in their equipment and the activities/sports this store is geared toward.I’ve used them for camping trips, marathon training, and now triathlon training. Had an issue come up with my cycling trainer and Dave at the bike shop was able to fix it without issue. I was so pleased with Dave I even gave him a big hug. Love this store and it’s employees.Thank you

Found the Black Diamond pole tips I was looking for.

I bought some expensive hiking boots that are supposed to be guaranteed a year and after 9 months the eyelet broke which caused my shoestring to shred . I took the boots back to the store to see what they could do and they told me that they could not do anything because even though there is a warranty for a year they are not covered if you actually wear the shoes everyday. These are 175.00 boots that dont even last a year. Dont believe in your purchase being covered under a warranty if you actually plan on using their product on a regular basis. Very poor customer service.

Courteous and friendly. Tried a trail shoe on, defective lace only had that 1 pair in my size. Now have to trek to Easton. Not pleased. Im an rei member.

Great gear and great sales. very knowledgeable staff

Everything for outdoor activity, with teachers, instructors, not salespeople. Classes and advice was invaluable

I had a wonderful experience at this REI. Two young women helped me find shoes I needed and spent time offering suggestions and explaining all about the shoes. They were extremely knowledgeable about the products and were very helpful and friendly. The store is clean and the products are high quality. REI also donates to charitable organizations. I will be returning to this store.

Deceitful and RudeRecently I went to REI to purchase some gear for an upcoming trip, and was told that if I spent over $100 I would get a $20 dollar gift card that would activate on 10/18/19. I was told that I DID NOT need to be a member to get this. However, I went To REI today to get my gift card since I had not received it yet, and was told by a cashier it was for members only. I told her what I was told and she scoffed and said “you were misinformed.” She did not attempt to resolve the problem and did not seem sympathetic. Under the guise that I would get a $20 gift card I chose to purchase my gear at REI. I give it two stars since they have a decent gear selection and their employees have decent knowledge. However, I will not do business with a company who is deceitful in their sales techniques and lies to customers.

I went in looking for ski goggles for my young grandsons. The Columbus store is not in the middle of snow country but I thought Id try. The staff, both on duty and off, were extremely helpful. Four different employees helped track down what was in stock. I guess thats what membership means. Beautiful store, great location, and unbelievable staff made the stop worth it.

Helpful sales staff. Good experience as always.

Everyone Ive met who works at REI loves what they do. They give great classes, are knowledgeable about gear, and have tons of cool stories to share. The products are high quality (be prepared- the price reflects it). If you arent in a hurry there are some great sales. Become a Co-Op member- the benefits are worth it. Love the garage sales and the courses.

Excellent customer service. Was having fit issues with a pair of hiking boots I purchase about 3 months earlier and they showed me more options to help me work it out and are willing to exchange them if needed. All of the associates seem to love working there and make me glad to be there.

Im sure Ive spent days worth of time in the flagship store in Denver with all the amazing stuff they have in store for you to put your hands on and look at, which is really great. Now if this location would get with it and open up during hours that are tailored to the type of people that actually shop here which are Outdoors people, who are up very early in the morning and are out on the trail or whatever activity, typically when the suns coming up. So the fact that you dont open till 10 doesnt help someone needing to come in and grab last minute things before a trip.

Ordered bike and gear online. They beat shipping estimate by a week + on most items. Only real prob is REI assembled mybike...didnt put air in tires or lube...soooo they really did the min to get out the door. Iim still waiting on 1 of 9 items...a kickstand...turning to amazon for schrader adapter so i can put air in tires, lube and kickstand. Prob get my sons bike elsewhere - we will see. Update to 4 on 6/16 - Setting up service appointment was easy. Bend back rim on a almost over handlebar wipeout. 250lbs coming down on the back warped it a little. 6/23 update to 5. Bike done 6 days early. Needed a new rim. Good job

Very clean, nice store. Most iteams are priced very high, so you will notice most people only buy one or two things there at a time. Plus never a line to check out. Staff is great and their own branded items are very nice.

Its REI!!! Staff is friendly. Could be more knowledgeable on certain things but its Columbus so you need to do your own research.

Awesome place to bring your bike for a tune-up or other work. Ive dealt with Matt mostly, who always takes loads of time to evaluate the condition of my bike, explain what will be needed parts/labor-wise and ultimately do the work in a timely manner. Invariably the bike rides better coming out of Matts shop than when it was brand new. Ive dealt with many shops and mechanics over the years, all of which pale in comparison, in my opinion...

Everything you need for the outdoors. Clean, well laid out and staff is very helpful

Always outstanding customer service, and the staff here really knows their stuff when It comes to the gear they sell.

A very nice young man helped me find some new sunglasses. I also stumbled into a 20% discount. Sweet.

The bike department is joke. I asked about the installation of one of the products they carried and was told that I could either look it up on YouTube or to bring my bike in to have it installed (although not today because there’s not time). I have a suggestion, before you blow someone off or send them to google find out what the questions is. Will not buy another bike part from this REI as the Trek store is right across the street and those guys go out of their way to find info for you. I gave two stars because one of the guys was very polite. 5 stars to Trek though!

Just left and had to write a review on how nice Trevyn was! I brought my bike in 20 mins before closing and he happily assisted me! My tire was all messed up and he spent 40 minutes with us and stayed 20 minutes after closing helping us as well. Ended up leaving my bike with them and will be picking it up in about a week. 10/10 stars!

Excellent CS

A great outdoor store. Friendly staff. Large selection. A nice fellow led me to the water bottles. It was a great experience and I was very happy with the service.

Nice store with some great sale/clearance prices on boots right now. Stock is limited but my wife was able to pickup a pair of Merrell boots at 35% off of retail. Not bad.

Love this store and fantastic staff!!!

Helpful and pleasant staff

Employees at this location are always super kind and helpful

Amazing selection on outdoor items!

Nice store. i love the salomon shoes i bought there. they are excellent trail running shoes.

Had a great experience. Customer service was amazing. Very accommodating and knowledgeable.

Always have a great time here. The staff is extremely friendly and even more knowledgeable. It never feels like theyre trying to sell you anything. Theyre just there to teach you about whatever product youre interested in so you can make the best choice for yourself. Love it!

The staff is extremely friendly and they have a great selection.

Christian and Lexi were so great helping me find a travel backpack and getting it fitted properly. They were so kind and helpful and interested in my travels! Bought a membership and will definitely be back.

REI has one of the best customer service I have ever had. Each and every time I have gone to this store I have been greeted and have always received assistance from the extremely friendly and knowledgeable staff

So much stuff under one roof for all kinds of outdoor adventures

Its a store for DINKs and single professionals with more money than time. Need $4000 worth of gear for your nine month Appalachian hike? Absolutely go here. Your 11 year old gets $200 of gift certificates here? They have a frisbee. We bought one.

Great place with good selection of product. Staff is just too pushy/borderline annoying with asking if they can help every 45 seconds. But its probably just because Ive gone at slower times and they had less to occupy their time.

Full disclosure: I used to work at this store.The staff here has changed a bit since I was there, but I still get the service that Ive grown accustomed to over the years as a co-op member.REIs one year customer satisfaction guarantee cant be beat for the money.That all being said, I like keeping my money local, and small businesses are important.This store will continue to get my money for footwear and high priced items simply because of the 1 year I mentioned.

Not the store it used to be. Some of the clothes seems to have lower quality and the prices seem higher than in the past. Are they trying to do too much? The bicycle and watersports sections of the store are too tiny to be really useful. Staff still seems friendly.

While the REI brand is excellent, the customer service at the Sawmill location leaves a lot to be desired. I went there a couple of days ago and could not find any employee to help me find what i was looking for. Everyone seemed to be in a hurry. It was middle of the afternoon and not store closeing time. My experience with Customer service at their Easton location is much better.

Amazingly nice people, useful and attentive without being overbearing and willing to offer their own opinions on products. Keith and Maddie were especially great and the manager Joe was very personable!

Pretty decent stuff. Fairly specialized though. I dont think Id ever buy from here, only window shop for somewhere else.

The worlds most friendly, helpful people in the world work here. Yes, I know I said the world twice. Thats how awesome they are. And you thought they only worked at Trader Joes.

Nice store, very well kept. Very friendly staff, always willing to help. One of my favorites.

Paige helped me in the womens shoes Dept. Paige was professional, an excellent listener, brought the shoes out that I requested quickly and was very knowledgeable about each manufacturer.

This place is always great even just to look around in. Staff are super nice and always willing to help! I love coming here!

Only moments after I walked in, I was greeted by a gentleman who assisted me with my questions.

Staff are always extremely helpful and friendly at REI stores. Only minor annoyance is the repeated asking if you are a member... Otherwise this is a good location, similar to most I have been in.

I always love visiting REI! This one is quite nice with a good variety for being a smallish location.

They have every kind of backpack you can imagine, but more General items theyre actually quite Limited, but the staff is extremely friendly, and you can find amazing deals and offers

Love this place