Terrible service. Techs are amateur at best. First tech diagnosed the bike in need of a 9 speed cassette, which I later found was a simple chain issue. Went in again, and the next tech spent more time debating me on previous work done to the bike rather than assessing and recommending what needed to be done. Typical tech geek with no customer service skills. Management should train employees better in that department. Step it up guys.

This is a good bike shop. The staff are very professional in educating the customers about the bikes available and about repair/maintenance options. Thank you!

Great customer service! Very knowledgeable staff!

Excellent service and repair work. I have bought three bikes from the Sawmill BikeSource store over the last 20 years. I take my bikes there for service because they do good work. Just had a spoke replaced in my mountain bike and trued up (nice work!).

Bought my first bike since in over 20yrs the other night from walmart, big mistake, it was broke after the first ride. So I did some reading and decided I was going to really invest in something worth the money. Had settled on a mountain bike thinking a bike is a bike is a bike. The sales guy who helped me explained the difference, but me thinking it was no big deal was set on the mountain bike. Took it for a test ride and was dead when I got back. I told him to let me try the one he recommended and it was perfect. I hadnt done a lot of research on the hybrid/comfort type bikes so I got home with it and started reading that I should have got the slightly upgraded model instead for not much more money. Went back today, told them I wanted to exchange it for the sport model expecting to have to do some convincing, but they made it a breeze. Would definitely return if I ever need another bike.

Came in & needed 2 thing fast Service

I brought my road bike to this shop to be serviced last week. I typically ride 60-80 miles a week, and hadn’t had my bike tuned up in some time. If I had realized how incredible riding my bike would feel after bringing it here, I would’ve done it a long time ago! BikeSource made my bike feel like a brand new machine. Shifting up and down my gear set is as smooth as butter now! I’m so grateful to them for helping me realize what riding CAN feel like if I stay up on routine maintenance. Thank you, BikeSource!Also - they finished the work in less than 24 hours. Huge plus.

I could not have had a better experience at BikeSource. I went in looking to find a bike that fit my needs- affordable but still a good investment. Joe, the assistant manager, was awesome. He answered all of my questions, let me test the bike, helped me understand more about which bike is good for what, and even gave some tips about local riding. Its really clear that they love what they do, and I felt completely comfortable asking for suggestions. 10/10 would recommend, and I look forward to coming back for my tune up!

Awesome sales experience! Purchased a road bike for our daughter who is new to cycling and It truly was an easy process. There is so much to know in what to look for that it could have been daunting but with the guidance of Dan and Hunter it was made simple. They took the time to assess her current and future needs and presented options without being pushy and let her test ride the bike she was interested in. They then listened to her feedback, making adjustments and recommending products to enhance the ride and make riding more comfortable. They also took the time to answer any questions she had, which put her mind at ease. The current constraints on doing business due to COVID-19 hasn’t stopped them doing their best to for customers and I would highly recommend them for both sales and service.

Very helpful. I was looking for a bike part. I called 10 stores. They were the only ones that had it.

Had a horrible experience picking out a bike awhile back. The sales person Hunter was very rude and condescending. I was talked over the whole time. I was interested in getting a mountain bike and i told him my price range and he continued to try to go over my budget.The store seemed very disorganized and it took them forever to get me on a test ride. Once i was on the test ride the bike was pretty good but the reason i didnt end up getting the bike was because the salesman was a jerk to me.Hire better people. I will not be going back to bike source again.

I recently purchased a bike for my daughter and had another bike serviced at Bike Source. Both experiences were exceptional. Dan, the manager, was incredibly knowledgeable, helpful, and courteous. I highly recommended this business for your biking needs!

Great place to get bike supplies and repairs. They always take great care of my ride and have repairs and maintenance done quickly. Their prices are pretty fair too. I go out of my way a little just to get my bike supplies and repairs done here.

I brought my bike in for a tuneup and they did a fantastic job making adjustments. They demonstrated a high degree of attention to detail and explained everything they did very well. The bike is operating super smoothly.

The reviews i read? I will stay away. BIKE ONE, IN Gahana, is realy great. At finding WHAT i needed. Thats my ONLY bike shop NOW.

Today I took my bike their to get my brakes fixed and the service man took care of it and fixed in a couple of minutes. When my mom asked for payment he simply said Its Ok He even refused for tips. Now I can ride my bike safely. Well definitely come back again. Thank you very much.

I visited the shop for the first time today and ended up purchasing a bike. The service was quick and attentive and even when I was 98% sold on my bike, a salesman made sure to point out a couple bikes that were half the cost might suit my needs. There’s nothing better than an honest, low pressure situation when making a big purchase.

Brian, Mike, Stuart and the guys at Bike Source did a great job taking care of my stumpjumper. They went out of their way to try and provide a great value. These guys know the value of a dollar and try to minimize your cost instead of just run up your bill with nonsense. Bike felt completely different after a service with a total cost of $91.00 including part replacements and overhauls, researching parts. Everything was done quickly and on time despite our new covid 19 world. Appreciate these guys and what they do!

Very friendly and informative employees. Helped me to find the right bike for me.

Terrible experience. The door was locked when I got there. Their policy says 10 people max because of the COVID situation which I totally understand. But there was nobody at the store. After around 3 minutes this kid unlocked the door and asked me what I want. I said that I would like to purchase a mountain bike. His next questions was,, Are you ready to spend at least 3000 dollars? Because we are really expensive here,,. I was shocked. I said I might spend that much money. He let me inside and asked me how big frame do I need. I said XL. He said we do not have any XL large and started walking me out of the store without saying anything. Did not even ask me if they can order one for me or didnt give me any options.I jumped to the car and drove to the TREK store (which had a great costumer service) and spent there 4000 dollars.

Their service department is top-notch. Not only are they mechanically skilled but their customer service skills are impressive. They definately go the extra mile to take care of their customers.I will always go out of my way to ensure these guys get my business.

The past 15 years I have enjoyed riding through rugged rock gardens, steep climbs, rough winding down hills and some 3 to 4 drops. Naturally, each year as my skills increase so does the level of abuse on my bike. Just last summer, I stripped out two hubs, bent and ruined a few rims, repeatedly broke spoke nipples and ripped through a couple side walls on my tires. I ride a 29er FSR Stump Jumper which is absolutely fantastic for my riding style but my stock hubs, rims, spokes, spoke nipples and tires could not handle the abuse. I was frustrated of constant maintenance down time along with my rides ending in long walks due to broken parts. I have been dealing with the guys at Bike Source on Sawmill Rd, Columbus for a few years now and they were a tremendous help in guiding me through the daunting task of filtering through the myriad of options for custom wheelsets. They went the extra mile to research and narrow down my options according to budget, my riding style and quality of product. I would have been totally lost without their expertise and patience in educating me through this process. I especially appreciated the integrity of the Bike Source staff when I was initially looking at a much more expensive wheel set but was encouraged to buy the less costly set because it would be more durable for rock gardens and keep me safer on the trail. This demonstrated how they are more concerned for the customers satisfaction and safety rather than making a buck. After all the parts were received, the guys at Bike Source custom built my wheel set. I have been riding for a year now in the same trails and have not had a single issue. This wheel set is exactly what I needed and has greatly improved my riding both in performance and safety. I am 100% satisfied with the selection on this wheelset and the quality build up those guys performed on my bike. This wheel set on my Stump Jumper FSR is an amazing ride! The combination of a great bike with a great wheelset has given me more confidence and pleasure than ever before during my rides. A special shout out to Joe for his guidance and skillful work on my wheel set build up.

Went to the shop today in a rush to get a bike rack because I need to leave the state ASAP. Evan helped me pick out the right rack and even helped me assemble the rack and attach it to my car in the freezing cold outside with no sweater and no complaints. Felt like a total jerk once I realized I let the poor guy help me for that long in the cold but he didnt even mention it.. Really grateful for the help!!! Thanks dude!!!

Ive had service done for my bike here in the last couple of years. I recently picked up my bike after an annual tune-up and new chain, and the bike feels GREAT! I had had an annoying click when pedaling and couldnt find it myself, but the noise is gone, the brakes are adjusted, and my bike is rarin to go.

Stopped in this morning to have an old bike looked at. Will put air in it for me. What I liked was he asked me how much I ride; he didn’t sell me senseless repairs. His honesty is very appreciated.

I am a paraplegic and rely on my wheelchair so when I get a flat tire it is a big deal. Jeff in service always helps me out and they do great work! Thanks Jeff and Bike Source for amazing customer service!

A few days before the closing I was at the BikeSource store on North High Street. My freewheel didnt work properly anymore and I was (and still am) on a big and long bike trip. So I was very happy when they helped me immediately! Not an hour later I was able to continue my journey and with the repaired freewheel I have ridden another 2235 km / 1390 mi, without any problem! Many thanks for the fast and excellent help!

I took my S-Works in to check the bottom bracket. Will did a great job checking everything and making the proper adjustments. He was very informative with my questions on the carbon wheels. He obviously knows his stuff. The staff is always very nice. There are very few bike shops I trust but this one is at the top of my list.

The staff and store are great! I had a brake problem just one day before a planned bike trip out of town. Gary had me bring the bike in and Miranda fixed the brakes which were dangerously loose. She also did a quick adjustment on my husbands handlebar stem. We can now safely ride in Montreal!

First time to the store to buy a bike and had the pleasure of working with Daniel. He was wonderful. He was patient, kind, and accommodating and genuinely wanted to make sure I got exactly what I wanted. He went above and beyond. Awesome experience.

I had my bike serviced a few months ago here. They did a great job!Definitely would recommend them.

The service and attention to detail is top notch! I had a cleat fitting and a new bike fitting and walked away with a plan to help me get comfortable and become a better rider. Chris was excellent adjusting the bike to my needs, making recommendations and educating me in the process. I wouldnt go anywhwere else.John A.

The staff at BikeSource is great. They really know their stuff. I love to bike, but I am not an expert. They always give me options and I dont feel like they are trying to sell me something. I can tell that they love to ride and really want me to enjoy my time on the bike.Their service department is awesome. I would recommend then highly for any bike tune-up or repair. As far as bike shops in Columbus, these guys are the best.

Terrific bike shop! Sales and service staff are very knowledgeable. Took my mountain bike in for a tune up and they took great care of the bike. Great selection of bikes and accessories ... they are also a good source of information with regard to parks and trails to ride!

If you dont look like the typical biker dont bother going. Im a bit of a larger gal and I went in there looking for a bike. There were two sales guys standing at the front and neither one even so much as offered to answer my questions or acknowledged my presence. This not only happened once but twice. Happily spent my money at the Trek Store.

Really quick personal service in a safe environment.

Great, chill customer service! Only charged $7 to fill tires on 2 road bikes, but along with that they realigned wheels, adjusted brakes, fixed a loose chain, and basically taught me how to use gears on road bikes (Im new to this). One of the best customer service experiences Ive had! (They also saw I was trying to awkwardly walk 2 bikes into the store and met me at the door to hold it open and wheeled the bikes in for me)

Friendly and informative but not pushy staff. Talked to Tommy. Nice selection and what looks like a top notch repair shop. Now if I can just decide on a bike...

Awesome bike and service. I was worried about blindly buying a bike due to covid but it worked out for the best

Great employees and a great store!

Bought my daughter a bike there - top notch!

Great selection, and great service. The staff was extremely knowledgeable, patient, and helpful.

This is a 10 star! Should have written a review by now, Zaharrius has finished adjusting my gears for me and fairly quickly as Joe stated on phone I can come in for a tune up whenever Im ready. Everyone here is very personable and easy-going. The reciprocity is real, as I had know idea one would need a tune up on a bike, and they treated me like a kid at a candy shop exploring all the finest of chocolates lol. This is a friendly environment altogether, for starters check this place out for a facto! 😀🌼

Great service after the sale. Always very helpful. They have any bike you could ever want.

Today my wife and I went in looking for a bike. We were approached by Chet. He greeted us and took us around the store explaining the details of each bike style and suggested a style for us. We took the bikes for a test drive across the street and were greatest upon return with the bike rep that checked us out. The staff was awesome and helped us all the way with out purchase.

I get a real weird vibe at this place. Have had multiple issues with customer service. Would not recommend.

Stewart helped me with a quick bike service issue, very nice guy, did a great job, also did a quick look over of my bike, will go back for all service issues.

Customer service here is real hit or miss. One time they were super helpful, another time, then sales guy was like I didnt know, ask them and pointed to service. Only problem is that the service guys apparently couldnt be bothered to talk to me. Its unfortunate that service is dodgy, it seems like an otherwise nice shop.

Back in October I bought a new to me bike. Because of the awful winter we had, I never got a chance to ride it. Recently someone suggested that I go to BikeSource for a fit and I thought what a great idea! No better way to start riding a new bike than to have it fit me. It was one of the best ideas ever! I arrived a bit early for my appointment and Aaron, who was to do my fit, was running a bit behind. Dan, the store manager, stepped in and started the fit. When Aaron arrived, Dan filled him in and on we went. Dan did most of the measuring and Aaron worked on setting up my bike. Now, being a girl, there have been times when Ive felt little intimidated walking into a bike shop, especially staffed by mostly guys. I can honestly say that for all the times Ive been in this shop I have never felt that way. Everyone is friendly and helpful no matter how insignificant you think your questions might be. Even during the fit, where there are a few somewhat personal questions asked and measurements taken, Aaron and Dan made me feel very comfortable. And Aaron was very accommodating about some of my idiosyncrasies about riding and worked to make my bike comfortable for me. While the bike fit is still a work in progress and Aaron made a few suggestions to consider before settling on handlebar positioning, I know that I can go back to the shop with any question or concerns as I get my bike perfect. Oh, except for the new saddle. That is spot on! I was almost home from my first ride when I realized that for the first ride EVER I never noticed my saddle. That is an awesome feeling! Thanks Dan and Aaron for the fantastic experience!

Bike Source is great! I use them for service regularly and their customer service is second to none! Very knowledgable and look at trying to save you money and not up charge you into buying additional unneeded components.

I got my old bike tuned up, shifters rejuvenated, etc for a good price. Now just waiting for a little warmer weather to really put it to a test. Work was done when they said it would be and great customer service all around. They could have talked me into new shifters if they wanted to, but did right by the me and just fixed it. Thx cjohnson and anyone else that helped!

The guys here are really helpful. No pushy sales tacktics here. Its a very relaxed environment. Love this store.

The staff at Bike Source Dublin took the time to fix my Specialized Enduro the right way. I had taken my bike to other bike shops (trek) and had a terrible experience. This is the bike shop to go to if you want your problem to be handled properly. The staff is knowledgeable and very friendly. I will take my business there every time and I would encourage you do the same. Check out their winter service specials. Now is the time to get your bike ready for spring. Thanks guys and appreciate your attention to detail and making sure my bike was fixed properly.

My husband and I went to BikeSource Dublin today to look for a bike for our 6 year old as a birthday present. The salesman that we ended up with was very helpful and patient. He spent several hours helping us find the right bike for her and we ended up walking out with an additional bike for my husband, and a bike rack. It was such a low-pressure experience.Additionally, as my husband was putting together the bike rack to take our bikes home, he ran into trouble and another gentleman who works in the Clintonville store came out and helped him finish it up and explained a lot of info about it in the freezing cold.I recommend this store to anyone looking for a quality experience and quality bike!

This shop is bigger than most and has mostly Specialized. They have mostly mid-range bikes. Nice friendly staff.

Very knowledgeable .

BikeSouce has helped me for over 20 years now. Chet, Dan, Joe - and the whole team - prioritize service and answering questions to keep your bike well maintained. Their level support is a rare thing these day. I trust their judgement in cycling implicitly.

Service great. Employees always ask if they can help. Bought a pair of SPD pedals and shoes for my son. Dont remember the employees name, but took the time to make sure sons shoes fitted properly. Also took time when choosing entry level SPD pedals.

Awesome staff. Great place to buy a bike.

I have purchased several bikes from this location and the one in Clintonville and have had great experiences at both. The staff are knowledgeable, friendly and helpful. When it comes to maintenance and upgrading components on my bikes, I prefer to do it myself because I enjoy it... but the times that I have needed a carbon fork or seatpost cut, or an odd shaped crown race set... the service team was very accommodating and charged a fair price. I highly recommend Bike Source.

The manager and staff at the BikeSource in Dublin were extraordinarily patient with me as I hemmed and hawed over which mountain bike (and which size) best suited me. Im right in between sizes at 510, and they went above and beyond to accommodate my fickleness, suiting-up several bikes in several sizes for test rides/demos. Without going into the gritty details, they bent over backward to make sure I had the right bike, which turned out to be a medium 2019 Stumpjumper Alloy Comp 27.5. We also bought a new bike for my daughter, and my sister will soon be picking up her own Stumpy from BikeSource, too.I frequently ride out of state, as well, and I always make it a point to visit local shops. There are a lot of so-so shops, some good/great shops, and a few AMAZING shops. Columbus is very lucky to have one of the amazing shops in our own backyard.

Top rate service department and one stop shopping for everything for my bike. Nice people to do business with.

Bike Source has terrific employees and great resources. They’re always so helpful and courteous!

Good service.

Went in today looking to purchase a new bike for my daughter. Was ignored by the sales staff when we walked in and had to find the kids section myself. Eventually an older salesman came over and pointed to the bikes in her size which we had already found. Gave no information about the bikes/brands/models anything just stood there. He never offered to get a bike off the rack for her to try or even suggest one that would be good for her. While he was talking to us he greeted another customer and began talking to her about what she was looking for as if we were not important. At that point any possible sale was lost and we went to the Trek store down the street and had great customer service and a better bike in the end anyway. Thanks BikeSource we owe one to that salesman you have!

Had an issue in store. Customer service both contacted me via here and looked up my account and called me to attempt to resolve issue.

I have used this shop for 9 years now (since moving to columbus). The sales people are wonderful, and the shop people are even better. Managers are very hands on and very willing to help any way they can. I had a mechanical with on the commute home today and Brian took 15 minutes to personally help me out again and retapped the threads on my frame, swapped out a stripped bolt and the one on the ther side too for no charge at all. This is a bike shop worth becoming a “regular” at and I will continue as long as I live in columbus.

Good, more affordable bikes and good customer service so far.

Week of Pelotonia, so the shop was very busy, but they snuck me in for a last minute tuneup and were very accommodating.

I came into the store two weeks ago looking to spend about 3500 to 4000 on a new road bicycle. I know its December but I have been planning this purchase for a while and decided to buy the bike then. I really wanted to get a Specialized. When I got there there was no greeting and the worker was reading amagazine behind the counter. The worker appeared disinterested and I had to get him to help me. I told him that i was looking for carbon fiber and Ultegra compoments and he did not suggest much or give me information. I thought maybe he didnt believe I was going to buy a bicycle so I explained that I intended to biy the bicycle today. I began looking at a particular bike that looked good and asked him about what size I need. He was like I dont know and stated he would have to order in my size anyway and went back to the counter and picked back up his magazine. I got the impression that he was not interested in selling me a bike for whatever reason so I left went down the street a couple blocks and bought a nice carbon fiber Emonda from the Trek store. I spent more money at Trek than I anticipated with assessories and whatnot and had to wait for the bike to be accessories they acted like they wanted to help me. I returned to this store the following week to see what they had in carbon bottle cages and I was intending on mentioning to management that they could have had a large sale if they showed interest but when I came in I saw three employees standing in the back of the store by the service department watching an old television show. They didnt acknowledge me until I walked by them a couple of times so I thought why bother and left.

Another tremendous experience at Sawmill Bikesource this past weekend. I have been a road cyclist for many years, with my last purchase being a Roubaix in 2014. My wife was interested in an E-bike. Dan, Chet, and the Bikesource team spent an afternoon having her test ride 5 or 6 E-bikes. Ended up with the Specialized Turbo Vado 3.0 and she has been quite pleased. We are having a great time riding together. Thanks guys for your time, expertise, and guidance through this process. Also, a special thanks for your outstanding support and service of the bikes that you sell!

Sawmill/Bethel much better than Clintonville who try to sell unessary parts & services. Bethel Rd is fair & honest because they only do what you need. I ride/drive the extra mile to go to Sawmill/Bethel.

Im a bike dummy at best, only know enough to be dangerous, needless to say, i am at the mercy of whoever is helping me. in the seven years ive trusted them for a annual tune up, which is reasonably priced, and for an accessory here and there. what i appreciate the most is that i can call whenever and talk to whomever and get treated righteously. they dole out information liberally and what seems honestly. they dont talk to me like im a boob but at the same time carefully explain things to me, allowing me to make the best and most informed decision for my road biking needs. no one is perfect so i give em the next best thing, four stars!

Very friendly and helpful.

Really wanted to purchase a bike. Staff were rude and just sat behind the desk and stared. So ridiculous, not professional. Literally no other customers in the store.

They have anything and everything you could need for biking at nearly any level.

Simply the best overall.

The place to go.

Friendly staff, with lots of bikes and accessories.

Friendly, helpful staff

They treated me very well despite the inconvenience that I dont speak English thanks