Mahogany at Germain Toyota Columbus just truly truly truly made my day!!! She made sure that my Wife and I are completed taking care and even handled a couple issues while waiting for our cars to be ready....Much appreciated!!!

Negotiated a trade-in on a car that was being serviced. The salesman lied about explanation of 4x2. I was looking for 4x4 and was told it is both 4x4 and 4x2. I went to finance and found out that I was not buying a 4x4. They tried to sell me a 4x4. While my car was being serviced, the salesman removed my registration from my car by his own admission for trade-in information. I could not make a deal with the car due to value. I left and salesman called me to say hetook my registratiin and to come back in to get it. I told him to mail back to me. This was 4 weeks ago. I finally went back only to go back to talk to finance again. No managers available and could not find my registration. High tactics to sell you a car instead of you buying a car. Keep your property so you wont leave. Customer for 15 years but no more. Beware.

I have not always been a fan of this Toyota dealership, But my faith has been revived!I was treated with so much care from both Mahogany and Will.They absolutely changed my thoughts about the entire dealership!They both went way out of their way to make sure I was cared for, got good service and was out the door quickly with my 10,000 mile oil change and service. These two should be commended for their commitment to excellence!

Predatory service. I came in for an oil change and they quoted me nearly $700 for a front brake pad replacement and were very aggressive when I declined. I took my car to a different service shop (reputable with great reviews) for a second opinion and a better price, and after completing a full brake inspection, they said that no service was needed at this time. I wouldnt trust a word that they say to you here.

I’ve came here a couple times. I’ve gotten my used car from here. It’s the best baby in the world. Everyone is super nice. You will have to deal with long wait times so recommend dropping off and going home and just having them call you when your car is done but otherwise they WILL take care of you and your car to the best of their abilities. Especially the manager, Mahogany.Also trans positive environment 👍👍👍

Picked up a rental vehicle from them and have been driving it on our vacation this week. The staff was amazing and put us in the best vehicle for our family. I highly recommend them!

Mahogany treated me with the best and most outstanding customer service and got me a rental car quickly and efficiently. She is a very nice, helpful person and is always ready to get the job done. Mahogany has also helped me in the past with rental cars and not a thing has changed. She definitely needs a raise in the upcoming months!!

My mother purchased a truck here couple of weeks ago, she was stuck with over $4,000 in extra services that she did not agree to, the purchase price is wrong which is causing her to pay over $350 more in taxes. She has left numerous messages for Heather to contact her to help get this fixed and she never calls her, she has left a message with the manager and she has not called her back, I have sent emails and text for her and still no call back. They have taken advantage of a little old lady, which is very disrespectful!

Schedule oil change online with Toyota Germain of Columbus was easy to schedule, price and service was exceptional as usual. Also, while my vehicle was being serviced checked with vehicle rentals Mahogany Nolan confirmed and assured my rental will be ready for upcoming trip, and no need for credit card to hold for rental. Fantastic experience would highly recommend.

Mahogany and Teresa were great today. I needed a rental car which they comp’ed for me as my car had unexpected issues that needed dealt with. Thank you for the quality customer service.

Brought my Tundra in for its 25k service, the service advisor Will was welcoming and nice. I waited less than an hour which is pretty decent for waiting for service I think. Will also informed me about the Toyota car plus for after Toyota care runs out, great experience at Germain, keep it up!

Absolutely amazed at the hard work you guys put into getting everything done even with me being from out of town. I searched all over for a specific car and you guys had it and took care of every detail remotely and I couldn’t wait to drive down to pick up my car. Absolutely love it! Bryan Scott I think was his name that helped me. Absolute best experience buying a car ever in my 48 years of living. Never have I been so excited.

Service was awesome all thanks to Brandon Hood! He’s the best and helped us out so much and was so straight forward with us about pricing and was able to get us a great deal on our service today. If my finance and I could we would’ve given him 20 stars. If anyone need help for service, he’s the one to go to for sure! We will surely come back just to get Brandon’s help again! 😁

I want to thank Will for helping me get the Toyota App on my Rav4 2019 working. He really did a great job and kept me updated on the progress since it took a while. Im happy that i can use the App for the first time on my Certified used car. Thank you Will

Brandon Hood is the man you want to see for all your service needs. He is kind, outgoing, selfless, and charismatic. Hes never led me on or haggled me with things my vehicle doesnt need or require and is straight to the point. Hes gone above and beyond to meet all my needs and requests and always has such a positive attitude through and through. Hes a delight to work with and I look forward to catching up with him each and every oil visit. Also, shout out to Mahogany at the cashiers desk for always being so friendly =)

We had an AWESOME experience with Jason Gregory today! He went above and beyond to make every step in the buying process smooth. Extremely professional and would refer him to anyone who needs a car!

I wanted to take the time to leave a great review about Mahogany Nolen. She helped me greatly with the rental car process!! Very professional and easy to deal with. Everything went super smooth and quick! Thank you

Thank you Mahogany for your help in getting me into a rental. The pickup and return process was smooth and quick…hassle free. Very professional and nice. If ever in need of another rental, Mahogany will be first in my list.

I always feel taken care of by Germain Toyota of Columbus. Whenever I need a rental for service Mahogany is quick and efficient in taking care of you. Very satisfied with their service.

Mahogany Nolen was very helpful when our car was getting fixed at the dealership. She set me up with a rental and was very knowledgeable about the process. She made a stressful situation better by walking me through everything and making sure we were taken care of! She even got me in a bigger car because Im pretty tall! Thank you for your help today. --Justin & Holly.

We had such a wonderful experience at Germain Toyota! I was blown away by their professionalism and how helpful they were. Amanda Lobach was so knowledgeable, caring and did everything in her power to make sure we found the vehicle we had been searching for! I highly highly recommend!!!

Tried to charge me $1300, for a $72 part. Told me cabin filter was dirty, but they never even checked it! Charged me for extra quarts of oil, that Ive never been charged in all of the 10 yrs since Ive bought the car!(Did my oil pan magically expand??🤔)What a joke this has become. I have ALWAYS recommended people to come here. Not anymore.

Very nice and very welcoming. They was great and serves us very quickly.

I made a service appointment for 10:45 am for an oil change and tire rotation. Upon booking, I chose the option to let them know I would be waiting. They also performed a frame inspection due to a potential recall from Toyota on my particular vehicle.I was given an estimated wait time of 1.5 - 2 hours. Seems a bit ridiculous and they clearly intentionally overbooked. I did not leave until 2:10 pm. Thats nearly 3.5 hours.They found that my frame did indeed need to be fixed by applying a corrosion resistant compound. They did not clear anything with me and just went ahead and ordered parts they would need. (This apparently was part of the unreasonable long wait time I had, though I dont understand why they had to order the parts then and there increasing my wait time even more). When I was finally able to check out, I told them I would have to call back to make an appointment to fix the frame because I have a long out of town trip scheduled for the next day... and they made a joke about the parts sitting around annoying the shops guys. Sorry, but not my fault you jumped the gun and ordered the parts without consulting with me.Good things are they did indeed change the oil and rotate the tires at a reasonable price. The waiting room was clean, but freezing cold.Long story short- Do not come here if you value your time, because certainly dont.

My wife’s car broke down on the said of the road about 2 weeks ago and one of my friends told me about the experience they had with Ms Mahogany and when I tell you she went above and beyond she wasn’t even working this day. She had my wife’s car towed in and fixed within 24 hours. I really want to show my appreciation to her and the dealership for getting my wife and kids back on the road in a safe car.

Mahogany Nolen helped me when I needed a rental car, she was super helpful and friendly. She made the experience quick and easy! Thank you so much!

I had previously visited Germain Toyita on 2 occasions. The first i bought a car the car salesman amd the financial people were very helpful the man that helped me finish the deal actually knew others in my family witch then made this experience more comfortable for me! The second time I had to go back to get a car rental there were a few things wrong with my new car and the women who helped me her name was Mahogany such a beautiful name. So unique. She was very nice let me know all the details for the car rental was very thorough with instructions very friendly.

I worked with Mahogany and she’s great! Very friendly and helpful. I had a problem with my visit and she was able to fix it immediately.

Mahogany Nolen was very helpful with my service today. I came in for a rental car and I needed more document for the completion of the transaction. I had to go home and come back at the time her shift is over. She waited beyond her clock out time from work just to make sure that I got the car that I needed. That is going beyond work expectation. I truly appreciate her help and her outstanding service.

Our salesman, Kaleb was easy to work with. We felt at ease with him never pressured to make a rushed decision on vehicle purchase.

Luci Green is amazing. This is our fourth car from her and we have never been let down Thank you so much Luci

Great experience with these guys from start to finish. Live about 7 hours away and never had to step foot in the store. If your considering shopping for new or Pre-Owned get with Gary Romine in sales. Real stand up guy. Brian in finance got me a great rate and went over everything with me line by line over the phone. Would recommend to anyoneThanks fellas

Good customer service good service Representatives Chris Curtis service advisor is top of his line

My dad and i drove two hours to purchase a car from the toyato dealership, and they was bombdiggity!! our sales guy talked to us like people not just costumers along with every other worker at the dealership. our finance guy hooked us up with a great discount on out warranty! and one of the women behind the counter, i believe her name was mahogany, went to the back and curated my dad a plate of fresh food !

Very communicative and understanding, gets job done easy and quicc with really good costs. Mo at the cashier desk really made my day and made it easy!!! this review is for you mo !!!

I want to thank the team at Germain Toyota, who were nothing but nice, real people, who guided us through the Rav4 paint recall. The painters / body team did an exceptional paint job! WOW! While it took 2x longer than expected, the results are impressive...well worth the wait!I want to also thank Toyota for the recognition, ownership and remediation ( and covering the rental fee, not to mention, my daughter loving it). The car lookks brand new...lets make a deal...

I just want to take the time to thank Brian Delcid and Jared… These guys are so opened minded and down to earth and they worked really hard to get me in the car I wanted…. Thank you so much

Germain Toyota is the place to go for your rental . The staff are knowledgeable of the business and are willing to help you in any form. Most especially Mahogany Nolen - Customer Relations Manager she went above and beyond to make sure I got into the rental car I wanted.

Shoutout to Will Turgeon in the service department. He did a great job explaining my options. One needed fix had the potential to get a little pricey, so he walked me through the cheaper option that might work, but alerted me to a more expensive option that might be necessary. His background as a technician meant he could describe all of this very well. He always took the time to have a non-rushed conversation, even though the joint was jumping! Im glad he has joined the service team.

Bringing a car in for service is never one of things you want to do. Both Mike and Mahogany were exceptional to work with. The work ended up taking much longer than anticipated. Mike was very attentive throughout the process and Mahogany provide unprecedented service and a friendly smile.

Hard to rate higher when they dont answer their phone. I have about a 30-40% success rate when calling their primary phone line, which is troublesome especially when they have my vehicle in service. I have left voicemails and not received call back.If I dig up direct contacts, I have a little more success...I know their phones are working because when I call (new) sales direct they answer every time...i.e. they answer if they think I might spend tens of thousands of dollars =/

The car was a nightmare for all involved. The staff was friendly and as helpful as they could be but the time frame it took still caused a lot of stress on me. Once they finally figured out the issue it was resolved and handled professionally. All in all I was happy with service especially the tech. Just time wise was not happy about.

Had my 2021 Tacoma TRD sport serviced at Germain Toyota. They quoted me an hour but had my car serviced and ready to go within 25 min. Staff was very friendly and helpful! Excellent customer service as well. The two wonderful women behind the counter made the checkout process very simple. Will definitely be coming back for all my Toyota needs! Mahogany and Marie thanks for all your help

I have used Germain Toyota before when my Scion was involved in a fender bender (which they did an amazing job) Now it was time to purchase an used vehicle. Liked the fact Germain has a separate showroom for the used vehicle which eliminated the possibility of trying to be sold a new vehicle. Greeted with a friendly salesperson (Mr. Joe Kelly) who listened what we wanted and brought us a vehicle that we instantly fell in love. Made the process easy, stress free and was keeping us updated on the vehicle as it was getting certified.If you are looking to purchase a used vehicle - Germain Toyota is the best.

Mahogany was a joy to work with! I truly felt more like a friend than a customer from the moment I walked in! Great customer service!

Linda and Asher are the Dream Team for Germain Toyota. Linda was extremely knowledgeable and provided great detail of the features and options for the 2021 4Runner. Asher is simply awesome! Hes a pleasure to work with and always provides the best financial options. Thank you, Germain Toyota, for helping me get my wifes dream vehicle!

I want to give a special shout to Jared M for all his hard work to make this all happen!! He stayed after the store has closed and showed me everything. The staff at Germain is second to none!! Go in and find out for yourself! Great service, everything was upfront, no tricks or anything of that nature! Thank you all very much!!!

Germain Toyota will take great care of you and your car. And if you have any issues they will make it right. I trust them with my car! Great customer service.

I would give them negative stars if I could. The lease process was the worst I have ever seen. 4 temporary tags and still do not have license plates. Communication has been awful and always with an attitude. I would NOT RECOMMEND!

I brought my truck in for service and needed a rental vehicle for a while.I met Mahogany Nolen while in the rental car dept. She asked what kind of car I was having serviced and would I like something similar. I told her I recently had hip surgery and needed a taller vehicle. She set me up in a Toyota Tundra which was perfect! She was super friendly and very customer focused. Great asset to Germain Toyota!

I would like to thank William Blanton for her great service EVRYTIME I do my service since 2017 until now. Billy has great skills when it comes to customer satisfaction, making customer happy and solving customers issues.He understand the needs of customers and help them find the proper solutions.Billy, has great friendly personality that makes customers keep coming to this location of Toyota since they leave with great service and full satisfaction and happiness.I recommend anyone who owns Toyota vehicle to go this location and meet with Billy and do his car service there.All his team are nice and easy to deal with.Thank you Billy for the continues service and support you deliver to customers.

They have always taken excellent care of my vehicle. I had a small issue with being overcharged once, but Mahogany came to my rescue with amazing customer service. I dont often write reviews but really wanted to thank her for the kind professionalism.

I had my car serviced today May 12 at Germain Toyota. I worked with Brandon was very helpful and knowledgeable. I talked to Brandon a few days prior to my appt. Brandon was very helpful he ordered the parts and notified me when they were inhe also scheduled an appt. Its rare to get such good customer service today. I want to commend and thank Brandon for his help I look forward to working with him in the future. Sincerely Steve Sharron.

Chris is always very helpful with getting my car in for regular maintenance. Mahogany at the customer service center is the best and always makes the process seamless. Everyone there is very kind and helpful! I highly recommend Germain Toyota of Columbus.

Mahogany Nolen is awesome.Shes friendly, helpful, attentive and efficient. She answered all my questions, got me in and out quickly.Gave me her card and told me to call if I had any questions..She is the reason I will be back to Fermain.Thank youCarolyn Echols

Mahogany N. really did an outstanding job ensuring that my loaner vehicle information was done timely and accurately. She was upbeat and had a awesome attitude, it was truly a pleasure to work with her.

Mahogany and Asher are excellent members on the Toyota team. Whether it was finding the right car or fixing or fixing an old one, they were always there to help. I would highly recommend using Germain Toyota of Columbus and their wonderful staff that they have on hand.

I have used a local dealership to buy all my cars over the years. My 18 year old daughter was in the market for a car and just couldnt find what she wanted here. (Teenagers!) When she found and fell in love with a car online at Germain, i had my reservations. I thought no way could a large dealership make the deal and make us feel taken care of like my local guys. I was WRONG! I have to say the customer service at Germain was excellent. The sales associates and financing guy were great. Gary, our sales guy, was a big help and explained everything about the vehicle from beginning to end. He didn’t pressure us and was very straight up about everything. Our finance guy, Ryan, was also very helpful and showed extra care to help my daughter understand the process. He worked the numbers and not only got us the best deal but also made it possible to afford a great extra warranty. The buying experience was great overall and we are both pleased with her new car. We will be repeat customers.

Thank you so much for the service you’re done I was definitely come back to see you

Bought two cars at one time my sons first car Steve the salesman was awesome made the mistake of buying the GAP insurance on my sons car just in case BIG mistake paid the car off less than two months later been dealing with Heather Romine been 4 months and I have gotten no where not sure how they stay in business not responding to e-mails not returning calls LAST time I will buy here sorry Steve

Mahogany N. Was so pleasant and truly caring… she turned a frustration with my car to a good experience. That is customer service!!!

Great people to work with. By far the most hassle free experience Ive ever had, especially with trading a vehicle in. I drove 2 hours to get the truck, they didnt change anything on the deal or try anything shady. Very happy.

I am making an appointment to see a car, and I need 30 minutes to drive to this place. But before I arrived here, the sales told me she had to cancel my appointment because another previous customer wanted to see the car I booked. Such a bad experience, and the sales name is Tanesha. I hope all the people avoid her!

All I can say is I dropped my car off on Thursday for a wheel alignment. It’s now Tuesday I’ve had no communication from service center tech or customer service. I’ve called multiple time’s for the last two days with no response, service center said they would call back. No call. I am now about to miss another day of work bc my commute is too costly to Lyft everyday. I have left messages still no explanation as to what the progress is on my vehicular. They have had my car for 5 days no communication or explanation, all for just an alignment.

I have rented cars here a couple times and have had a great experience. I especially commend the help given by Mahogany and the other sales associates who were very helpful during a recent rental.

Had a great experience at Germain Toyota. I was looking for a specific truck in a specific trim, which is quite a sought after vehicle. They had the vehicle in stock and offered it to me at a very reasonable price. They also respected my wishes to have me in and out of there quickly so that I could get on with the rest of my day! Thanks so much!

These people do not care about your time. Every time my wife needs to get an oil change, she makes an appointment. When we make an appointment we ask if they will be able to honor the appointment time and they say of course. Every time my wife shows up to the appointment, they tell her that it is going to be a while. It usually takes 2-3 hours while she is sitting in the waiting area. She had an appointment at 11:30am today and she is currently still waiting for them to complete (4 hours later). A Saturday wasted because Germain continues to assure us they will keep the appointment and fail to follow through. Never has a discount been given. We have been tricked for the last time.

Yo my service experience was on point until I had to cash out with Mahogany. Thats when things went straight up next level!!! Service so good that I almost went back in to buy a hat or anything just to hang with that Mahogany good good for another minute.

I bought my car here about a year ago and brought it in for routine maintenance recently! I was truly blown away by Mahogany’s customer service! She made the whole experience so easy and pain free!

I just wanted to take time to thank Mahogany. She was very helpful and amazing customer service today.

Great service! Quick checkout and easy rental car experience! Mahogany got me in and out while my truck was being serviced! 5 stars easy!

Good service. Mahogany Nolen did an outstanding job and was patient through all my questions :)

Great service with Mahogany thank you so much for al of your help

Fantastic place, and excellent staff! My salesperson Jason was very helpful and friendly. Highly recommend, and I will be returning in the future.

Mahogany was great to work with today very helpful and friendly.

Always a great place to get my car/truck serviced. Staff always professional, pleasant to work with.

I got new 4Runner here and I have to say the customer service was excellent. The whole place had something of a impersonal feel to it, chaotic, but the sales associates and financing guy were great. Sal in particular was a big help and explained everything about the vehicle carefully from beginning to end. He didn’t pressure me and was very straight up about everything. The finance guy was also very helpful and had a great demeanor. The buying experience was great overall and I am pleased with my new car.

Righteous was very helpful and knowledgeable about the Toyota Highlander that I purchased. He made the whole process fast and easy. Excellent customer service. He texted me and called me to see if I had any questions or if he could assist in any way.

I would like to invite and recomend Germain Toyota for all your vehicle needs. MAHOGONY in the car rental department helped me out when I needed a vehicle affordable and dependable. She represents Germain Toyota to the highest five star quality.

Mahogany Nolan did a great job. She was very professional. Her and Alice are a great team working at the cashiers desk. I had several problems with the vehicle I was going to check out. They both handled it with a smile and sent me only way. Thank You Again.

Everything was fine until after the sale and asked for the keys. They gave me a valet key that cut and jagged my fingers. Only one place to use key entry. Now I do not have security or keyless locks on car... OR even a book to understand what I do have 😢😣 Very disturbing.

Billy was great! He was very personable from the moment I stepped into the lobby. He thoroughly explained what was going on with my vehicle and offered to help with any further questions or concerns thereafter. Highly recommended.

To was a very good day, at Germain Toyota service department. Nick was very professional, and I was in and out, in a reasonable amount of time. Thanks 👍

Made a deal with the salesman,i went with my husband, next day went to sign the papers and the financial guy came out and reversed our deal with the salesman.salesman said no money down till the car arrives as its being made,finance guy came out was very rude and pushy and demanded we pay the complete down payment now, nonrefundable,this day i went without my white husband,as i am brown,was very much disrespected and cancelled the deal,and drove to another toyota dealer and got the same deal as the salesman offered and was treated with respect and dignity..wont go back there,after i have bought 2 cars there and leased one....farina

Unusual high price and not a good customer service. I dont feel transparency on trading a vehicle.

I went to Germain to diagnose my engine light, since previously I was given phenomenal customer service. I was told it was fine and to drive on it and if there were further issues to bring it back. A week later my car breaks down on the highway. I get it towed to their shop and I am told that now I need a new engine. Why could they not diagnose an issue like this a week ago? An addition to that they are charging me for a new diagnose it when I pay almost $400 the week before. What did I pay for the first time when I got my car looked at? They could not even get me a rental car so I can work while I wait for my vehicle to be looked at second time. That is terrible service.

Damion and JesseThe superb attention to detail that both Damion & Jesse provided, clinched the deal for me to purchase a 4Runner . I’m thrilled with the purchase and their follow up was superiorBest Regards,Bk

Found a used Jeep online and started messaging a sales rep who stated we could do everything over the phone and they would hold vehicle since I’m 6.5 hrs away. Spent all morning working deal and had told them i would not use current car as trade if they couldn’t match previous offer and I would just pay cash down instead. Called to ask a question about when I could come and how to finalize over the phone and found out they just sold vehicle from under me! That’s horrible customer service and when I called to speak to sales manager I got put on hold then transferred and call rang over 50 times. Would not recommend anyone trying to work a deal and go on their word of holding a vechicle. The sales manager, Amy, stated they don’t hold vehicles even though I was told they would and that it should have been treated no differently then if I was in the building working a deal.

Omar is great! Super knowledgeable and great to work with. Highly recommend! My only regret is not going to him for my last lease

I had multiple offers to sell my car and I chose Germain thanks to the personalized service from Jocelyn. After entering my car details in multiple websites I received the standard, computer generated emails with an offer. Jocelyn reaches out with a personal note and I knew I was in good hands. She was able to get me exactly what I wanted and a win-win deal. From the time I walked in with my keys and title the deal was done in 15 minutes. No haggling no pressure. If you’re looking to sell your car, reach out to Jocelyn at Germain Toyota

Excellent service! Teresa went above and beyond to identify issues with my van and to keep me informed every step of the way. The Service Team provided professional repairs required to ensure the utmost safety of my vehicle. I am extremely satisfied with the work and would highly recommend this service department. A 5 Stars for certain! Thank you!

Mrs. Mahogany nolen was amazing . We have had. A pleasant experience with her transitioning from rental to rental. Mr Germain im going to need you to give this woman a raise or something because she has been nothing but nice and professional to me and my fiancé

Mahogany was great! Very helpful and personable. She went out of her way to make my experience great.

Mahogany switched me from a Corolla to a Camry rental because of my height. She gets the job done!

Great experience renting a mini van for a drive to HHI. Customer service went above and beyond to accommodate what we needed!

I brought my 2012 Rav4 in for an oil change and was given great service by everyone I talked to. Everybody was friendly and a special thanks to the administrator Mahogany that helped me at the check out desk. I recommend this place to anybody with a Toyota and I will definitely be returning!

Mohogany is awesome! She doesn’t just do the bare minimum. She goes beyond and helps customers! Also, her birthday is this week! Happy Birthday, Miss Mohogany! - Torrance

Good experience. We shopped online ahead of time and had already compared prices with mileage. When we saw how clean the car was we decided to buy. The salesman,Gary, and the financial man, Ryan were excellent. I especially appreciated the information about the warranty In fact I was talked into accepting it since I usually consider warranties to be a poor risk. We enjoyed the conversation we had with him- he gave a personal touch to doing business.

We bought a 2017 Camry xse,great car,and great people .

If I could leave zero stars I would. I have Been looking for a car did several months and found the model, trim, mileage, etc. I wanted At Germaine. I live a little over two hours away and wanted to make sure that the car would still be on the lot at the time of arrival. I was Told Friday after close that the car would be held for me Saturday morning until my appointment. Upon walking in for my appointment I was Told the car had just sold. While I understand A dealer is in the business of selling cars, it was very poor service.