My car died had to call and see how much a battery cost. Very quick to answer my call and look it up. We get there and napa was getting our battery ready while we was taking our old one out. Excellent service

Always have the part I need as this is one of their distribution centers, plus a great selection of tools, accessories, and more. Will definitely be going back for any of the parts and tools I need to keep my car running at tip top shape.

Good service and good people but a little more pricey.

Overall good. Went to buy an advertised special. Was told none available locally. Only way to get was have shipped. Charged $19 - and had to pay in advance. Still a fair deal but disappointing to be charged extra. Really wish theyd do a better job stocking if they are going to advertise it.

Good service and has the parts I needed

Great, had everything I needed. No BS just business, thats why I like this place.

Great service! Easy in/out and good parking. Reasonable pricing with some good sales.

Ken is a great resource.

Whenever I have gone to another auto parts store I always wish I wouldve just gone to NAPA. This NAPA is particularly helpful. I had one sales associate spend almost 30 minutes looking for an obscure, old bearing replacement (he found one). It was a $12 sale. Everytime I go in there no question I ask is too dumb (and I ask a lot of dumb questions) and the staff is so helpful. This combined with a cavernous selection of parts makes this store a great place.

My go to place for all autoparts...

Been here many time over many years. Not sure why but never friendly or helpful. Would highly recommend going to one of the branches if you want any kind of service. Sure they have the part you need in the warehouse behind them but not worth the experience in my mind. Sorry.

These guys are true auto geeks. Very helpful in helping me find an obscure part.

The gentleman that helped me was very patient and kind. He went above and beyond.

I’ve seen others comment how terrible the service is here and I have to agree. After plowing through a list of items I needed to no avail I finally decided to just get spark plugs and the specialist couldn’t even help identify the difference between two no name brand crappers after they didn’t stock bosch or ngk. For the record i came here for a thin wall spark plug, socket, spark plugs, a battery, and a spark plug coin. Pretty run of the mill stuff. Guess I’ll buy it on amazon like everyone else.

Very nice napa, good help amd service. Was surprised. Usually dont like napa.

I got everything I needed and they we really nice

Very helpful found me grease seals for 72 nova in a matter of a couple of minutes and they were the right ones I recommend them

Very helpful employees!

This location has the largest parts selection and inventory of any other parts stores in the Columbus area. whenever we need must have today parts, I can always count on this store. No business is perfect, but they are very reliable and knowledgeable from my experiences. I have never had a bad experience here.

Has most parts you need. If not they normally get them very quickly. Staff is also friendly.

Awesome place. This is the only place where you should listen to what people behind the counter say. And this particular location will have just about any even obscure part you ever need. Best place to do your auto shopping.

Great parts store and with the warehouse attached in the rear they have almost anything needed in stock and ready when you need it

So far, always seem to have what I need.

What can ya say NAPA to save the day! Love the 161 location, ya know you well get your post there for sure, if not the warehouse employees will pull it and down the belt it will come from the warehouse in the sky!!! Hats off to the friendly and curious help you got there, bravo

Very knowledgeable. I had some paint comes to mixed and they were quick and knew what they were doing. Friendly, efficient. As a business owner I was very pleased to deal with them.

Best place for hard to find parts. Service is professional!

Came to get my battery tested last minute. They helped me out in the snowy cold. THANK YOU!

How can they have all three variations of a 1966 Cadillac water pump in stock? Love this place.

This store has everything you need has there own paint Dept .

Great place. Really good service and good people.....!!!

First time I went there because they supost to have the part I needed; and they didnt find it after 40 minutes waiting!! They have problems with the computer loading the parts they looking for.

Unfortunately the person that was helping me did not know a whole lot I dont know if he was just knew or just doesnt know whatwhat hes doing Ive had great experiences in the past but todays was not very good

Great service today! Went the extra mile to help get the flywheel I needed machined on a Saturday, so we could finish a project. Thank you Fellas!

Napa is the best!Quality parts, excellent people, who could ask for anything better

They used to install batteries if you bought one there!

Very considerate and helpful staff. Clean facility and easy to get to. Always willing to help a customer out on their situation with their vehicle.

They are very nice to me, an older woman who knows nothing about cars.they are helpful. I believe their prices are rather high.

Very friendly and helpful. Showed me where to find what I was looking for. Answered all my questions. Pointed that a couple items were actually on sale though not marked on the shelf. I am very satisfied with the service I received.

Great location.... Attached to their distribution center... So if the part isnt in the store they just take another couple minutes to get it from the warehouse. Always helpful people.

Knowledgeable staff and extensive inventory, at reasonable prices.

While this place does have alot.of specialty.parts and hard.to find tools.and such, I will never return. I purchased what was supposed to be a rebuilt computer for my Jeep. Instead what we received was an ECM with a single capacitor replaced. I asked for my.money back and the manager not only refused but got pretty nasty with us. Its a shame.a company with such an inventory does business like this. Ill be sure to tell all my friends to go to AutoZone or buy online. Its worth the wait to keep your money out of the hands.of this organization.

Reasonable prices

Went to get auto paint during their business hours. Was informed that the employee that mixed the paint wasnt there. This was fine so I tried to place an order. The employee refused to take an order, payment, or money up front. He informed me that I needed to show up in person from 9-6 on a week day to get the paint. No one there knew how to take my order (so what good are they?). So I guess if you have no job so you can run your errands from 9-6 on a weekday and can still afford paint, this is the place for you. Otherwise, go elsewhere.

This experience was awful!!! The lady that helped me acted like she would rather do anything other then help me. I told what I thought the part number was but that I wasnt sure, she offered no additional help. When the part came out 5 min later, the package listed the wrong engine for my vehicle. When I asked her about it, she just snidely said thats the part you told me! From the side conversations that were going on there appeared to be some bigwig coming in. They must be more important than paying customers.If I could, I would give a -5 stars.

After close to 2 decades as an automotive technician, it never fails to amaze how terrible the customer service is at this NAPA location. I can count on one hand the times in my 40 years I have lost my temper and yelled at another human being. Tonight it was close.Instead of causing a scene, I took my parts back (warranty) said thank you and left. It was completely unnecessary to yell at a customer from across the store as they were leaving, especially in such an insulting manner. We will be closing our business account, and using Autozone, Oreileys, worldpac, or damn near anywhere else except the hub.If you’ve been in this business for more than 30 seconds, you know that sometimes you get a bad part. It’s nobody’s fault, it happens. That’s what warranties are for.Customer service is an art, and I understand not everyone is a pleasant individual to deal with, it should count for something when the customer begins by showing respect.

Great place for car parts an very knowledgeable people there,affordable products.

Great store with almost everything in stock. Very helpful and knowledgeable staff.

I am up dating a negative review I had left a few days ago. After an assistant store manager took the time to explain what had happened. I understood a little better what had happened on thier end. No one is perfect but these guys try to get it right and I appreciate that.This all started when I purchased a rebuilt steering gear box that was defective. I wrote the review after the store would not allow my mechanic to return the original core. From my understanding the store could not find the correct account to credit it to.

Will probably have what youre looking for, fairly fast service and sometimes has decent sales on parts.

Great service and inventory.

Best store in the state they always have my parts when no one else does..highly recommended.

Pricing for coolant and an electrical switch were decent, however the gentleman that helped me at the counter was none too helpful. I had broken down due to the engine overheating, which was caused by the fan not working, which caused a part of the coolant line to bust. Now, Im no guru when it comes to parts, but this gentleman wasnt even willing to help and figure out what part it was. I tried describing it to the best of my abilities, but he just didnt seem to care. Went to autozone instead, and they were amazing. Napa needs to work on their customer service skills.

Wish I could give less then 1 star. They have the worst parts ever. And the workers are dumb as hell

I brought in a speciality part for one of my trucks. They didnt have what I needed, but the parts guy that was working with me searched the stock, to piece together exactly what I needed. Worked great. Thanx Guy.

Great meeting

The staff really knows their parts! Very helpful, knowledgeable and friendly.

Fast and fair..... They were so help full... Willy carl tom

Small space but possable to get into people are extremely nice and helpful

Convenient to home and they generally have what I need. Employee knowledge varies widely though, so have all of your vehicles information with you.

Nice people working there. And they usually have the parts you cant find at other places.

Very helpful and attentive.

Went to get some break parts for my car and think goodness they had everything I needed

NIce people,the place has very good admosfers,is clean everything is in order so its easier to find what you nee.

Usually can get your part in a day.

Went in with some friends to buy some bearings and Carl started talking about politics. We didnt want to have the conversation and started talking about cars. He aggressively continued to preach at us about socialism. We all felt very uncomfortable, never going back.

Get my parts there for my Mustang!

Beautiful store. Connected right to the warehouse. So stock isnt an issue what so ever!

NAPA promised me one price over the phone and then raisedthe price when I went in to buy the part from them. They also decreased the amount that they offered for the old starter. I wont be giving them any more business nor any recommendations. No thanks for your disloyalty and your greed. Nasty business to work with when repairing your. Untrustworthy people, they say one thing and do another.

Did not honor warranty on parts. Will not be using NAPA ever again. Had to purchase new parts from Advance.

Great service. Guy even set me up with a coupon I didnt even know they had.

Guys where great, got my part fast and right the first time. Great job.

1. We called to order 1 can of mixed paint; they would not take the order over the phone. 2. We drive 45 minutes to the store to order in person & buy. 3. Manager was busy answering phones (only person who could mix paint). 4. Waited 20 minites, manager never appeared. 5. Cant get it on the phone & cant get it in person beause they are taking other customers on the phone. 7. 90 minutes of driving completely wasted.

This is great place for car parts distribution center with a store front. Great to find hard to find parts

I was extremely disappointed with the person I spoke to on the phone. I have never had someone from any other Napa store speak to me in such a rude manner. I would NOT recommend this store to anyone.

Watch out guys, CHIRIS HE IS A BIG LIAR 🤥 .Dont go there and leave your parts there and if you go there don’t trust their promises. I went in the store to buy front break pads and a rotors. For my 2014 Mercedes CLS 550. The Pads were available but not the rotors. He said they can turn a rotors in one hour. I bought the pads that day. The next day my mechanic on parson ave took out the rotors and gave it to me and I borrowed my mechanics car for 2 hours and drove up to 161 Napa store with my rotors. I asked the guy that was running the front desk about how long it would take to turn my rotors again ! to just make sure! He said it would take one hour ! So I left my rotor and even told them My car at the machanic shop and I drove here with my mechanics car, would you please finish it up as you promised in 1 hour? They told me CRIS IS going do it for you. He is IN LUNCH, give us a phone number we will call you when we finish. I did give them my phone number and I left at 1:46 pm. I went to a coffee shop and waited for them to call me. No one called me. I called them at 4:00 pm and they told me they finished one working on another one. And they said they will call me when they finish. Unfortunately they didn’t call me. I went there at 6:00 pm the guy named CHIRIS He told me he is been working on my rotors 4 hours. Which is a BIG LIE that doesn’t take 4 hours to turn a rotor He is a big liar. Chirs wasted my time he probably started when I got there at 6:00 pm DO NOT BELIEVE HIM DO NOT GO THERE. THEY DONT CARE ABOUT YOUR BUSINESS !!!!!!

Good deals! Super service.

This is the best NAPA location to go to. It is also the Columbus distribution center, so if NAPA carries it this location has it in stock.

One stop parts and tools shop! Friendly staff, great prices and hard to find parts.

Very helpful and very clean, they almost ALWAYS have the part you need.

Napa Rt.161 in Dublin area always has the parts and tools needed. The employees are knowledgeable and friendly

Will never go here again!!! I had gone here for a friend to pick to a tool to finish his breaks. When I went to the counter the employee that I dealt with seemed like he hated his job very much. I asked him if he could look up a part for my buddies vehicle, so I knew what size tool I needed. He told me he couldnt do that...... really, you cant look up parts for a vehicle...... I just looked at him with the stupidest look I could of. So I asked him where a certain tool was. He just pointed off into the store. Worthless. Small story short, I went to advance auto where I was in and out with people that seem to care more. Good luck napa

NAPA has always been my go to store for critical parts (alternators, water pumps, electronics, etc). Good warranties and always a pleasant staff.

Quick fast service dependable parts at a competitive price

Very rude, unhelpful staff person that I had during my visit. Very disappointing to have someone put down there own company products because I chose not to pay 3x more for name brand.

Motorcycle ran out of gas near this napa, went in to see if there were any local gas stations near by, and they assisted me towards a can of gasoline that got me to a gas station safely. Much appreciated :)

Rude, unhelpful staff, who sent me to another location that had already closed for the day (after I asked them to check their closing time before I drove all the way there, and was assured they were open until 6pm). Upon returning the following day, they sent me to a different store, where my part was supposed to be in stock, it wasnt. Wasted 3 hours of my time across 3 days, and dealt with a very rude and unpleasant staff. After preferring you guys over advance and auto zone for years, I am sure I will never be back here.

I only shop here. They are the hub store for central Columbus. Complete distribution warehouse attached.

Very helpful and knowledgeable associates. Youll get the right part the first time.

Great customer service and more than reasonable prices!

Not friendly at all... expensive prices...

Had what I needed

Napa has been in business for many years. I feel like they still strive to stock more OEM Quality parts and Parts made in the USA!

Very friendly, knowledgeable and helpful. I will recommend them to anyone needing car parts.

Would not even accept a return for a day old battery, last time I had purchased a battery it was dead and when I returned to exchange it for a new one they offered to charge it for me, I requested a new one because I didnt want a re-charged battery and the guy threw a fit, he just shut down and stopped talking and you could see the expression all over his face that he was pissed for exchanging my battery. The second time around after I swore I would never return to this place they said they dont do refunds on batteries, which I was absolutely pissed because it was brand new and I told them I had only started my car once with it, after it started my serpentine belt broke and among other things I ended up getting a new car and had no use for the battery. The next day I go to return the battery because I just went out and got a new car and they said they dont refund batteries! boy was I pissed. So I walked out of the store and returned a second time because I realized that they didnt refund my core charge fee or whatever for the old battery that I didnt return, which as far as Im concerned would have been straight robbery. Finally after the lady could tell I was about ready to flip and could probably tell how pissed I was without me saying a word she finally refunded the battery, but the first time around they turned me down and almost got away with charging me for the old non returned battery fee. 2 bad experiences back to back, by far the worst auto parts store Ive ever had experience with.

Helpfulness and professionalism, for quick walk up service dont go on the weekend!

DEFINITELY the best auto parts-on-hand store in a 100 mile radius

I was at this store parking lot it was 6 on the head and i needed just one bolt because the dealer was closed and i been running around. Another auto parts store referred me to this store and they wouldnt let me in to get the one bolt need so now its saturday and i have to wait until monday to go to the dealer. You talk about good quality server their a pain of a thumb nail in the anal.....O yea BTW FYI my vehicle is half way in the garage and i told them that as well....Eff emmm

Help full

Very kind customer service staff. They didnt have the part I needed, but offered to order it for me.

Went to one on old sate and he sent me here to get my paint mixed. Went to the 161 store and was told they only had 3 people working and was too busy to mix it. I came back the next Saturday and was told at 1:30 the paint guy was at lunch would be back in a half hour but was also told that they don’t mix paint after 2. So left again. I’ll order online from other businesses that want my business.