I am so HAPPY with Ford Dealership I would Highly recommend them the salesman that sold us to be vehicle was awesome (Tim Runner) did everything he could to make us Happy. The finance guy neighbor was so efficient and friendly he one funny guy he made us laugh. Thank you for everything. We are so proud of are Ford escape.

Pulled in with the thought lets just take a look. Didnt plan on buying that day. Left with a new F-250 Super Duty. A.J. came out to talk and show us around. He took us right to what I was looking for. Crunched the numbers with him and his supervisor and left a price and payment plan I am happy with.

We had a great experience with this company. Our sales person was great and everyone was super nice. They worked really hard for us and went out of their way to make sure we were put in a vehicle that we were 100% satisfied. I would recommend them to anyone and I would also do business with them again. Lovin my new ride too!!!

Always accommodating! Never any fuss! If something is wrong I get a call or text. I always get in and out quickly. Nick at the desk is always so nice to us and answers all my questions. Very pleased every time I get service done there. I recommend them and trust them completely! Never had any issues at Ford! Great group of individuals from sales to service!

Ford of Columbia went above and beyond replacing my mirror. They took the time to take off an aftermarket piece and apply to the new mirror. Many dealerships would ha e charged extra or not have done it at all. Great job and easy in and out. Thank you guys!

I had the best experience with the purchase of my 2021 Mustang. From sales to finance. It was smooth and painless.

VERY satisfied. We had a drop in communication from local repair to me. This was NOT any doing of this team!!! This Dealership exceeded any expectations I could have had. VERY, VERY grateful. If they will allow me to do business after my review without talking with Doug I would be making that drive EVERY TIME!! THANK YOU to the WHOLE TEAM.Del Cole ETC/SS/USN (Ret)(DAV)

Ford of Columbia was able to fix my car for close to the estimated price. That portion was worth 5 stars.The communication that they had with me or better stated, the lack of communication was worth 1 star.Dropped my car off for a scheduled 9:00 am TUESDAY appointment that I was told would take roughly 1/2 day.Discussed by phone the possibility of needing an additional service that would increase the price but not the time to complete the job.Hadn’t heard anything from them as of FRIDAY morning so I drove to the dealer and talked with them.Being told that the car would be done Tuesday and not hearing anything until Friday, and then only because I checked in with them, is poor communication I feel. Yes, I could have called earlier but I am tired of a service person telling you that “yes, your car just now is being pulled out. I was just handed the paperwork”. It is amazing how good of timing I have when I call service departments. Seems as I call just at the right time every time.So I just waited to see how long it would be before they called me.But again, the people were very pleasant and they did fix my car. For that I am thankful.

Extremely satisfied with the great customer service. They helped me in every possible way, to make sure I left with something I wanted. Service shop, did an amazing job with making sure everything was up to date, and ready to go. I would def recommend ford of Columbia to anyone just starting out, needing help fast, or just looking to upgrade. Greatly appreciated. ❤️

Rick Miller is one of the best salesman I have ever met! He truly has the customers best interest in mind. He made my car buying experience as easy and genuine as it could possibly be. I will forever recommend him.

We have had an exceptional experience here. I would highly recommend using Tim Runner. He is an honest upfront guy. He was very helpful. He was very personable and just enjoyable to be around. I would highly recommend the staff there. Will for sure use again when the time comes!

I have taken our F-150 here 3 times to have the synch fixed and its still slow, drops phone calls before you can get them answered, and is totally unreliable and frustrating. It was replaced at 30,000 miles at the dealership in Morton, Illinois, but has never worked correctly. I like everything else about the truck, but this will definitely affect my decision when I replace this unit.

Great experience with a tricky trade in! Tim R. helped us get some new Mommy Wheels!! Took some time, but worked out great! Go see Tim to help you get a solid reliable vehicle with no surprises!

We just purchased a 2019 Mustang convertible from Ford in Columbia, TN. Our salesman was Sam and he was remarkably wonderful. He was very knowledgeable about the cars that we were test driving and help us in getting the best price possible! We highly recommend Sam if you’re going to Columbia Ford!!

Michael Baker and the staff at Ford of Columbia are outstanding! Not only did they make me feel welcomed, they were patient as I tried to decide on a new to me vehicle! Their no pressure approach lead me to purchasing a great vehicle, that I absolutely love to drive and it was a great price! Thanks Michael, you have made a customer for life.Amanda

We love this new truck. Our sales guy was excellent

My trade-in and purchase at Ford of Columbia was handled fairly and efficiently. I have bought several vehicles here and still enjoy my experiences with the friendly and professional staff. Purchasing and new or used vehicle should be a time of satisfaction or excitement...the folks at Ford of Columbia are courteous and eliminate the stress of finding/buying your next vehicle. A shout out to Doug Smith for years of taking care of us!

We were deeply satisfied with the service we received. Best dealership experience ever. The staff was very friendly and helpful. I will definitely shop here again and will recommend them to my friends!!! David Riley took extremely good care of us and his sales team is of the highest class!

We started by coming in with our 2011 Ford Fusion for what we believed was just a recall issue. From the time we walked in the entire staff was very friendly & helpful. I walked in stressed and upset because my car was all but useless but thanks to the amazing staff we were able to get trade in value for our 2011 Ford Fusion & walk out with a 2019 Jeep Renegade. Usually buying/trading a vehicle is incredibly nerve wracking but they have made the process amazing and all but seamless for us. If you need to trade in or need a new vehicle Ford in Columbia is definitely the choice to make!

Great people to work with. I ordered my Ford Bronco Sport from Ford of Columbia in May. They told me 8-12 weeks for delivery and I just picked it up today! Gave me a great trade in on my vehicle. Financing was quick and easy. Highly recommend them to anyone looking for a new or used vehicle.

Very courteous staff who directed me exactly where to go and where to park my car for service. They did all the necessary things to change my oil and fix recalls in a timely manners. Upon retrieval of my car, they brought it to me and escorted me to the checkout counter. I highly recommend this dealership for all your vehicle needs.

AJ and the staff were very helpful and friendly working very hard at making a deal I was not expecting. We have some things to complete but my wife is already looking at them to help with a vehicle as soon as she is ready. They will purchase your car even trade for your motorcycle. I highly recommend Columbia Ford, thanks guys!

I started my deal on the phone an hour away. From start to finish, it was an enjoyable experience. The staff, particularly Doug Smith and Rick Miller, did everything that you would expect when buying a car. I highly recommend this dealership.

AJ was a great sales person made everuthing about getting our new truck so easy!!!!! everyone at the ford dealer in columbia tn was great

I took my car in to get the tire rod replaced so my hood would close correctly. Not only is it perfectly repaired, but my car was washed and detailed! You cant beat that for customer service! I 100% recommend Ford Body Shop... By the way my car is a Nissan.. LOL

Ray Burton at Columbia Ford in Columbia, TN is the guy to see of you are looking for a deal on a vehicle. From the moment I stepped into the dealership Ray greeted me and treated me like I was someone not just another person. He was very respectful and straight forward. No lies and no misleading. Felt like I was dealing with someone that I had known for years. Highly recommend Ray Burton... have to gi e a shout out to Diego as well for being polite and professional too. Highly recommend paying a visit to Columbia Ford if you are in the market for a vehicle.

My experience was the best that I have had in over 60 years of experience with car dealerships. Both Tom, my service advisor, and Doug, a sales person, went out of their way to assist me. When I asked about a shuttle to go to my next appointment, there was no shuttle but Doug offered to take me in his car. The next time I need to buy or service the car, this will be the first place I will visit.

God bless all off dhe Tim work off ford motors company

The service advisor came to find me in the middle of the of my appointment to tell me that the locking lug nut key wasn’t in the glovebox. I went to look for it but I couldn’t find it either. The only other time my truck was serviced was a few months prior at Ford of Columbia. The lug key was most likely misplaced during this last service. Instead of trying to fix the problem the service advisor said they couldn’t rotate the tires. Now because of this negligence I was unable to rotate my tires at the proper interval, and if I get a flat I’ll be unable to get this wheel off. I tow a camper and purchased this F-150 for that exact purpose. Now I need to go out of my way to solve the issue caused by Ford of Columbia’s laziness so I don’t end up stranded.Update: Both Bobby and Doug reached out to me. First thing Monday morning my truck was being taken care of and in a short amount of time The issue was solved. Bobby did everything he could to make this situation right. Im very happy with Ford of Columbias response to this issue.

I had a wonderful experience at Ford of Columbia. The sales person Tim was knowledgeable and so very helpful. The finance people were equally helpful. I could not have been happier.

Awesome service from the team there to include Doug, Orrin and Debbie. No pressure as they listened to MY needs. I would definitely recommend this dealership.

Very pleased with my experience at Ford of Columbia. They were so helpful and made it easy to purchase my first car. I highly recommend Ford of Columbia.

My F-150 has a little over 172,000. The brakes were chattering and the engine was cutting out. I took it in for a tune up and brakes. Making the appointment was easy. Cliff communicated with me throughout the inspection and the time all the work would take. I got the bill, and Cliff’s estimate was almost accurate to the cents. I will definitely come back to this dealership for future work. As good as my truck has been, that 2007 King Ranch will be going long after me.

I got my dream truck! I was treated fairly. I got good deal. The salesman Orrin listened to me understood what I wanted and got it for me. No pressure sale no run around.

Extremely thankful for my experience with Ford of Columbia! They treated me like one of their own. They made the whole experience positive and I would recommend! It’s worth the drive out!!

We left one Ford dealer who only had 2 Ford EcoSports in stock but both were out as loaners and said they would have 1500-3000 miles on it and they wanted us to commit to buying it without even seeing it or driving it. Also, I am an A plan buyer and had to practically pull teeth to get them to show me the invoice. Bad experience all the way around (not the first time with them. So we decided to visit Ford of Columbia and it was the best experience Ive ever had with a dealer and buying a car. We called first to make sure they had them on the lot before driving 45 minutes away so they were expecting us. Upon our arrival we were greeted my multiple people and laughing and cutting up from the very beginning. The entire process was enjoyable from start to finish. My daughter found the car that she loved. Orrin was our salesman and just the nicest, most good humored person you could ask for. After speaking with him my daughter even said I came for a car and got a life lesson and thats a big thing if you know my daughter. We kept them there for an hour and a half after they closed and they we still great. I will be back in the fall to look for myself and will tell anyone I know looking for a Ford to head straight to Ford of Columbia. Youll feel like part of the family there for sure!!!

Great experience!I usually hate car buying experiences but Ford of Columbia changed that for me recently. Everyone from the GM and our Salesperson Jay were great to us! We actually felt good after spending so much $$ with them.I would highly recommend them to anyone shopping for a new vehicle!Pam and Gary Jordan

My trouble began with there Gap insurance to this day my car has not been covered. Fords Gap insurance has not paid for the car that got stolen and my score has dropped my credit has been hit hardI have retrieved all paperwork alone with the help of 1 very nice lady at the Columbia office also faxing and emailed everything GAP ask us for and they will not pay the car off as was promised on the insurance policy they offer. my name is Judi Hamilton and I don’t trust this companyBUYER BEWARE it’s been over a year $6500 to be payedBuyers beware of the gap insurance they offer

Good folks. No tall tales. In and out pretty quick. Thanks

Everyone we worked with were friendly and courteous. Good knowledge of vehicle and not pushy. Explained all the details of the transaction process.

Great experience buying my 2020 Ford Escape. I drove150+ miles from Kentucky but it was well worth the drive. Everyone was friendly and professional. Plus I got a great deal. Highly recommend Ford of Columbia!

My sales experience was quick, friendly, straightforward and positive. My one complaint was that, after leaving the dealership, I realized the vehicle needed its tires balanced and rotated. When I mentioned this to the person who followed up with me on my experience there -- and yes, they followed up -- I promptly received a call, scheduling a free balance and tire rotation. They worked for this review. I recommend them.

We bought a used 2013 Buick from AJ recently. He was very helpful and made the process much smoother than we anticipated. When we got the car home we noticed some slight shaking in the steering wheel when braking. AJ and Clifford in the Service Center got us taken care of free of charge. Buying a car can be a headache at times but these guys took care of us and that meant a lot.

Ray Burton is your man. If you need someone to make you feel valued, he is the one. Grateful for his faith to God and his pursuit to helping me instead of making a sale.

Doug Sam and Steve all done a great job met our needs got us a financing we needed .....really good experience if youre shopping or vehicle do yourself a favor and go see these guys

Tim Runner is so nice and really helpful. I got and amazing ford ecosport and I love it 😍😍

My sales person ( A.J. ) made what was to be just a quick inquiry about the Dodge Ram 3500 into a very pleasant purchasing experience….

Just left this dealership and William Baker was a pleasure to speak with! He was kind, patient, and explained things well in a way I could understand. I appreciate him taking the time to meet with me.

Great staff in service, very thorough.

Ford of Columbia were awesome people to work with. I enjoyed the total process. This was the easiest auto sale ever. This definitely the place to buy an auto and I would recommend them to everyone. Go see them. You will love them.....

J.E Burrow was amazing! Such a pleasure dealing with him and the dealership. Thank you. Will recommend to everyone.

My appointment was at 10am just to have diagnostics run to find out why my USB ports did not work. They got done with it around 11am then it sat outside till 2pm waiting for them to give me the keys to let me leave. Every time I asked what was taking so long they said it was the paper work. I asked again an hour later and each time it was paperwork. I finally got someone from management to ask about it and they still said they had paperwork, but it wasn’t five minutes later they brought my keys out and I was able to leave. They told me it would take 30-45 minutes and it took 4 hours.

Everyone at Ford of Columbia was pleasant and easy to work with. They are extremely transparent which is hard to come by these days. They made the entire process very smooth.

I cant say enough good things about the service department. They have always been very helpful and caring. Bobby made sure that everything was fixed and the rest of the service team are just as good. I even had a chance to speak to the general manager, Doug, he was just as caring and friendly.

Great team that know there craft and are up front with what you do and don’t need done

From AJ to Tim, Steve and all involved - everyone was very helpful, friendly and knowledgeable.

The Gentleman that we talked with were just that 💯. Rick Miller sales associate was VERY helpful in getting me what my trade in was valued at, and the purchase of my new truck.

Id give zero stars if I could. We just moved here and I was excited to have a Ford dealership nearby to get my routine service done. I arrived prior to my appointment time for my scheduled oil change. The gentleman at the service desk barely acknowledged my arrival and when I confirmed from my appointment notes that I had the prepaid maintenance, that can be used at any Ford dealership, he acted as if it was something foreign, I had to show him the contract so he could get the information from it.After a lengthy wait he finally verified it was good and the work was started. He informed me that I would have to pay a difference, which I said I have not had to at the dealership I bought it from and had several oil changes done to this point. He replied that they must be eating the labor cost, the warranty only covers a certain amount. Whether true or not doesnt really matter, not making a customer feel welcome really got to me. I always feel appreciated at the other dealership, theyve gone above and beyond. Ford of Columbia had a chance to earn our business for future purchases but blew it on their first shot. First impressions are everything.

Third time buying a vehicle from this dealership. Always a pleasant experience.

I made a reservation for a recall repair for my husband’s Edge. I was greeted promptly, and told about how long I should expect to be there. The waiting room was very clean and the coffee was hot! The mechanic finished the repair much sooner than expected, so they far exceeded my expectation. I appreciated the service provided!

Michael Baker was amazing! The car I originally inquired about had sold the night before but as soon as the deal fell apart, he called me immediately to let me know. He was very thorough in explaining all the features and bells & whistles. It needed an oil change and had a nail in the tire so they had me in the service dept first thing Monday am and was back in my car within the hour. I LOVE my new car! Thank you to everyone that helped with it

So after going to several dealerships in Nashville,Franklin and Columbia it was a Godsend to venture into Ford of Columbia! The genuine care for what we needed in a vehicle was really taken into consideration. There was a sales team at the store that gave us information and we drove several vehicles before deciding on our New SUV! So big thanks to Jonathan Clark, David Reily and Diego Portillo for helping us in a big decision in our life!!! Thanks from the bottom of our Hearts!

Having basically grown up watching my daddy do business with Sloan Ford, I had a hard time adjusting to the idea of new ownership. I had not done business there since the change. My husband and I visited the dealership yesterday with intentions of seeing what they had to offer in comparison to other places and were so impressed with the way we were treated and the selection they had to offer that we left with a new-to-us vehicle. Barry Duke and Doug Smith were so easy to deal with. Not once did I feel pressured or that they were too busy to answer our questions...even at closing time. We absolutely love our new vehicle and I can now say that I am once again a Ford girl even if the name on the building has changed.

Worked with Tim Runner, went fairly smooth. Not a bad experience at all.

Ford Lincoln of Columbia took care of me from the beginning! I highly recommend ANYONE to purchase their new/used car from here. They made the whole buying process simple and quick. Thank you!! I love my f250!

Great experience. Dealership staff was very helpful through the whole process.

If i could leave less than one star, I would. It took them over three hours to complete my scheduled oil change and tire rotation. And when completed, there were sweaty grease marks on the arm rests and the door. The inside smelled horrible. I asked for the manager to call me when he got freed up to discuss my concerns. He never called. This was the worst service experience i ever had.Maybe the manager will give me a call and I can give an update to this review. Im holding my breath.

My girlfriend purchased a vehicle with them and was told she had to purchase their gap insurance, which she did. The car she purchased was stolen and the gap still has not paid. Her credit score has been ruined and she is being forced to pay for a vehicle which is now owned by the insurance company. When trying to get help from this dealership she was told that they have more lawyers than she can possibly handle. Beware of this dealership they are definitely not customer friendlyBuyers beware!! DO NOT PURCHASE THEIR GAP.After posting my original review they decided to try and help, but their gap insurance company refuses to pay. The only help given was the dealership looked over my girlfriends records and discovered that they owed her and sent that to the finance company. Bottom line is the gap that they use is a scam.

Michael Baker is the most outstanding sales person I have ever had the pleasure to work with! Ford of Columbia is awesome, and so is my new Big Ben Sport Bronco! Thank you all at Ford of Columbia for the beautiful detail, and great service from beginning to (not the end) my next new ride!

Overall a great experience! My salesman, Rick Miller, was very thorough in answering my questions and made the process great with small talk and making me feel like I had ran into an old friend! 10 out of 10!

Ray Burton one of the best salesman that I have came across he explains payment plans that everyone can understand he knows how to help customers out and will work with anyone I would highly recommend him here to anyone

Had my first service at Ford of Columbia. Nick was my advisor and did an excellent job. Speedy service and he worked with my work schedule.

Ford of Columbia is the best! They are fair, very accommodating to my hectic schedule and bring the true meaning of customer service back to the car business. I make the drive from Franklin just to do business with them.

Ill tell u more bout this place once truck is purchased but great service

Nick Collier (Service Advisor) is always outstanding. Greats you with a smile and communicates well. Takes time with his customers and does not rush through. Time is $ AND relationships still matter when building. Trust and Loyalty.

The buying experience was straight forward and the sales manager notified us of rebates that I was not expecting. Overall a good experience.

They have done a good job of taking care of my van at a very reasonable price

Friendly. Appt for about 10 days from now for more detailed diagnosis. Will know more about customer treatment, pricing, etc .. in near future. Will post again If this app will allow it.

Absolutely amazing purchasing experience! Michael Baker and the crew did an amazing job of making me feel like family and giving me an excellent deal! I will definitely be back!

David B was a very helpful guy. He seemed to care about my familys needs and was did what he could to make sure our needs were met!

Can’t speak highly enough of these gentlemen. Had a great experience. Great communication through out the buying process. I drove over 4 hrs to buy a truck and will most certainly make the trip again when I’m looking to upgrade.

Dishonest sales tactics. There is no need to use a third party mail vendor to solicit people with gimmicks and fake prizes. Take your business to a trustworthy dealership.

What a wonderful time and experience I had when going to look for a vehicle. Thanks to Tim Runner, for his great customer service and helping me find the vehicle I have been searching for... Thank you again Mr. Runner for such a pleasant experience! Thank you Ford for making me a happy Ford buyer....

The staff at Ford of Columbia have been great to work with. They worked quickly and efficiently to get my sale completed on a used car that I surprised my daughter with for graduation. Michael was great!

Extremely disappointed in the service dept . Brought in a f150 for some repairs that I purchased from parks Buick, which were great at handling my concerns . I brought the truck in 3 times, they had truck at least a week each time and still having same issues. The last Appointment which was a two week wait list, I dropped it off again . Mindful this is 30 min away, only to wait 3 days to have to call and be told why it hasn’t been looked at. Told I would receive update day 4, no call. I called in to now hear of a totally different excuse why it HASNT BEEN LOOKED AT. I finally had enough and said I’ll just come get and take it somewhere else. The response was OK. I picked it up day 5 with no apologies or anything. I get the employee shortage, but just tell the truth, or at least pretend to care. ( to be fair, service guy Clifford seems to be the most caring of the staff)

Not your typical dealership. Honest with no high pressure sales tactics. Closed deal quickly with financing and was out the door in record time.

Great service. Took good care of us and it was minutes until we were back on the road!!

Fast and great experience. Nice people in service department.

I had been in the process of looking for a new car for a while as my old one was a bad buy i went to the chevy/cadillac dealership across the parking lot from the ford one as i was trying to trade in my old chevy cruze the salesmen over there lied and wasn’t very helpful at all and said my car would only be worth $1000 and they would not be able to help me so i defeatedly went outside with my dad not really sure what to do when we decided we would try and see what happened at ford from the minute we got there Rick Miller was extremely helpful and enthusiastic about helping me to get in the right car!! from the test drive to getting it financed and me out the door with a new vehicle he was AMAZING gave us great service and great advice about how we should go through our credit union to get the financial help we needed he was just honestly such a blessing in more ways than one the ultimate car salesmen anybody i know who needs a car will definitely be getting referred to him 10/10 service makes you feel like an old friend and on top of everything was able to give me $3500 for my trade in but don’t take my word for it just go for yourself and have the Rick Miller experience 😊

I’d give six stars if I could. I’ve never had such excellent service- beginning to end. Michael Baker and Doug Smith were my sales team. 1st Mustang. 1st electric vehicle. 1st perfect buying experience.

This place is terrible!! They’ve had my car since June 21st & today is July 26th.. they’ve not made any effort to call ME about MY car i’ve had to call them, then either they give me the run around or just don’t answer at all.. me, my mom & step dad has went up there SEVERAL times & every time they tell us each different stories about my car.. I do NOT recommend going to them they’re not trustworthy by any means. It’s always a excuse to why they can’t get to your car or they’ll tell you your car is going to be ready such & such day, then the day of they’ve a sorry excuse as to why it’s not ready.

The staff was professional and courteous. They made my appointment easy to make. My truck was finished in a timely manner.

Rick Miller at Ford of Columbia is hands down one of the best salespeople that I have ever worked with. He was direct, to the point, understanding of my motivation, and met me exactly where I was. The next time that I need a car, I am calling Rick first.

Excellent customer service. The service department really takes care of my vehicles the way I want them taken care of. Thank you

Ford of Columbia did an outstanding job and I felt like family the minute I pulled up! I just had a recent bad experience at Ford of Franklin so I was a little skeptical, but these guys knocked it out of the park! Thanks Ford of Columbia!

Great Customer service. The Ease of the website is Awesome! Terry was very helpful with the process. I recommend this Dealership because they go over and beyond for their customers!

Honest and friendly! Highly recommend 😊

I would have given a 5 star rating if I had gotten Jonathan as the service rep several months before. He listened to my concern and saw that I wasn’t going to be satisfied unless my car was made safe. It seems like it was a minor fix to a major safety threat.

This has to be the best car buying experience Ive ever had. Quick and no pressure service. Thanks Michael Baker

All the employees were very helpful and there was no pressure to make a purchase. Thanks to all of them for making our purchase very pleasant.