This was BY FAR the BEST car buying experience my husband and I have ever had, and we have had many at local dealerships. Eric and Evan (sales and finance) were upfront, efficient and helpful. I cannot say enough about how painless this was and how happy we are with our purchase!

The BEST EVER!!! My sales associate, Kenny Burton, is top notch. I told him what I was looking for and he provided me with exactly what I was looking for plus more. I am a repeat customer because of the great service, professionalism, and friendliness of the whole team.

The experience was great. Mr. Larry Cagle is very knowledgeable, therefore it made for a wonderful experience. An explanation of the cars amenities and a test drive sealed the deal a lot sooner than I anticipated. (by about month). The financing process seamless and I left the dealership moments later with my 2020 S90 AWD T6.Thanks again . . .

First class all of the way! Has to be the most efficient, professional staff of any dealership Ive ever dealt with. From sales to service, theyre indeed the best!

Excellent Customer Service. Ervin was extremely processional and courteous as our sales representative he did a great job in helping us purchasing our new vehicle.

I got there very early for my appointment, around 0800. My appointment was at 0845. My car was taken back at 0830 and I didnt hear anything until about 2 hours later when I asked what was going on. I was informed that I have a 6000 repair job😟. I will definitely visit again, as for the repair...........well keep me in your prayers🥺

This dealership is top notch. Everyone there works together so well to get the job done. Erwin Davis is hilarious and didn’t leave a single thing unanswered. He was 100% on everything he said and a delight to deal with. The place is so nice with a good all around feeling. The man in finance was so helpful with the warranty information and told me exactly what I needed to know. I drove 8 hours there and back and would do it all over again!

Andre’ made the buying process very easy. Of all the vehicles I have purchased over the many years this was by far the best experience.

FANTASTIC, FANTASTIC FANTASTIC! From the first contact from Roy C. he so very professional, thru out our entire process and also Scott M. General sales manager we call them the A team!! They made our experience GREAT in every way. Great deal, great car and they offered to deliver the vehicle to our home which was 135 miles away. Thank you Roy,thank you Scott.

I can’t say enough about the wonderful service I received from Elliot and his team from start to finish! This was an unexpected purchase, so I was a bit overwhelmed. However, Elliott put me at ease and made sure I was happy before confirming my car purchase. That was very much appreciated. Not only that, but my friend who drove me to pick up my vehicle had a flat tire and we received help to get her back on the road— was amazing! Thanks Hank Dyer!Can’t say enough about how amazing my experience was, and the customer service I’m still receiving even after driving off the lot! Definitely consider purchasing your vehicle here!

Overall a very positive experience. Everyone was pleasant, accommodating and helpful. Our salesperson Jill was outstanding. She would literally run to us from another party she was also assisting, in order to keep us from waiting too long. We got the usual dealer ridiculous low-ball on our trade, but thats to be expected. Negotiations were pretty drama-free. Overall nice folks, and the dealership felt like it had high standards that they strived to live up to.

I have been to this location several times within the last few months trying to find something I liked, the first time they were closed, the 2nd time the salesman never even acknowledged me but the 3rd time was a charm I had the pleasure of meeting Mrs. Barbara. Mrs. Barbara is exceptional she made me feel comfortable with my decision and answered all questions I had. This was by far the best experience Ive ever had, everyone that I encountered was really pleasant and made you want to purchase a vehicle whether it was your intentions or not. I definitely recommend this location to my family, friends, etc.

Salesman and support personnel addressed all my questions - great car

Big shout out to Demond Ray and Andre Lewis for helping me with service after hours.

Excellent experience here with Jill Lara. I made the mistake of buying a car on CarMax because I thought I was too busy to go to the dealership for half a day. Instead of 2 days to deliver it took them 6 weeks with no communication, and everyone passing the buck when I called for an update. When the car finally did show up I was too frustrated to really test drive it, and 2 weeks later I knew it wasn’t the car for me. I randomly stumbled on the perfect car online here and submitted an inquiry late that night. By 8:30 the next morning Jill had reached out with all the info I needed to look further into it. She gave me a quick valuation on my trade in based on my story and some pics and I didnt have to take the bath I thought I would to trade in a car 2 months after I bought it, I actually came out about even. She personally drove my new car up to Charlotte, NC on a Friday evening during the gas shortage and personally set the car up to my wife, including programming her phone to the car and setting all the features and walking us through them. She managed all of that with a smile while our kids were acting wild in the back seat. She was extremely friendly and very knowledgeable, nobody told me anything about the car I bought from CarMax and I didn’t know it had any features besides turn signals, a radio, and windows. I already knew this, but it was a great reminder that you cannot replace people with technology. You can buy paper towels online, but something as serious as a car needs more attention. There is no substitute for a qualified, friendly, knowledgeable, and hard working sales person, and Jill Lara gets 5 stars in all those categories. We absolutely love our new car, and when it’s time to buy a new one I plan to call Jill again even though Columbia is 2 hours away in another state.

Elliott made my experience buying a Mercedes easy and seamless. No pressure at all and I felt in control the entire process. Elliott ensured I got exactly what I wanted and explained all features in great detail. I highly recommend if you are in the market for a new/or used car to see Elliott. He will get you in the car of your dreams!

I highly recommend you go see Elliot as your sales consultant! He made my car buying experience so easy and awesome! Before coming down he took multiple videos of the cars for us and answered all of my many questions.I didn’t feel like I was being pressured into buying something. He took us on multiple test drives on multiple cars and gave us plenty of time to decide which car was right for us. Will definitely come back when I need my next car!

The car was extremely nice the service was excellent when I had issues that I brought to their attention they took care of them really quickly I would highly recommend this company if you’re in the market for a used vehicle

All the people working here are awesome to shop with. They are very willing to help and are far from any other dealership. I will definitely be back soon!

Barbara Bethea is absolutely INCREDIBLE. After explaining my situation Barbara worked so hard to help find a vehicle that was the right fit for me. Evan Green was a great help during this process as well! I’m so happy with my Volvo XC40!

This is the best car buying experience I’ve ever had! Brad, with his outstanding customer service, is an awesome salesman. He will make sure you get what you want and that you will know what you’re buying! I advise anyone wanting to purchase a Mercedes to go see Brad. It will be well worth your trip! Go see Brad Magan and Evan Greene!

Eric Butler was extremely professional and knowledgeable! This was my first time purchasing a car out of state and he made sure everything was handled in a timely manner! He provided pictures, videos, and even FaceTime me to make sure all of my concerns were addressed! Best car buying experience I’ve ever received!

Mrs. Jill was the absolute best. She listened to my wants and needs and she delivered! Evan in financing made the process smooth and simple, overall a wonderful experience. Thanks yall!

The service was greatHighly recommend this placeAndre Lewis is the best

I told them my check engine light came on in my 2017. They charged me $150 to check it out and it turned out to be a software update. They told me the software update was free, but they still had to charge me the $150. Am I wrong or is this something they are supposed to do regardless.I told my service person rep that I was done and Im trying something different. Ive driven this brand since 2010 and I promise I will not touch another one.Instead of trying to squeeze every penny from a customer, you should try to assist. I was going to spend more money if you didnt try to rob me out of $150.The service department is not what it used to be. RIP Joe Tischer a real service manager.

Our sales associate Marian Fahami is absolutely the best sales associate we have ever encountered. She was on top of everything and made sure without a doubt we were happy with every aspect of our purchase. Scott Mims the general sales manager and Jerry Greene sales manager handled us with white gloves and definitely are the most trustworthy ppl you will meet in the car sales business. Thank all of you for helping us with the purchase of our dream car!

My first service visit at a Mercedes service shop. Very unprofessional service advisors, rescheduled my appointment three times after I had shown up for my appointment, without any prior contact, no apologies or concern for wasting my time.

Thanks to Brad Magan and Jerry Greene Jr for their excellent service, courtesy and very professional attitude in providing the best experience that I have ever had at any dealership. These guys pride themselves in satisfying their customers. I look forward to having that experience again in the future. Definitely five stars. 💫💫💫💫💫

Mrs. Barbra is the best saleswoman ever!!! She provides the best customer service and Corbin is following in her footsteps. He’s very nice and he is a great team player. He helped me in Mrs. Barbra’s absence but he allowed her to make the sale. Team work is the dream work....Syvol

These guys are awesome. Theyre honest, hardworking, and very personable. I traded my car in and bought a new BMX X5 and they made it happen quick and efficiently. They arent your normal dealership. They handle things with Integrity and honesty and care about your experience and outcome. Thanks for all the help!

Marjan was a pleasure to work with!! The best car buying experience!!

I had the best experience with Hank and Jill! From the test drive to taking my new car home, I felt confident and empowered! I will definitely be back.

We worked with Brad Megan. He is very personable and extremely bright and knowledgable about the cars he is selling. It is nice to work with a bright salesman who knows what he is talking about. He has 25 years experience in the industry and it shows. He follows up, and seems to follow through with everything he says thus far. I would recommend him to a friend.

We found a vehicle on their website and wanted to purchase. We called them and explained we would be driving an hour and a half just to buy this vehicle. Everything from the phone conversation, pricing, financing went so smooth. This was the best transaction Ive ever had purchasing a car (and Ive bought many). If I am ever in the market for another car I will definitely come to them! Thanks yall for everything!

Bad experience with salesman named Ray who tried to pull a fast one on us with lease pricing above dealership’s own website (and well above MB USA lease offers). If you are in Columbia area I recommend driving to Florence or Charlotte dealerships for more honest service.

I live in Florida and this was my first time purchasing a vehicle sight unseen over the Internet. Everyone was very responsive and answered every single question I could ask. I was already preapproved through my own bank for a loan, however they were able to get me a better rate and payment. Additionally, I had a trade-in and they allowed me to trade in The vehicle site unseen with only a survey and pictures. The sales representative, Elliot, has been wonderful throughout the entire process even following up afterwards to make sure that my experience was a wonderful one. He even went as far as to make sure my car was delivered prior to Christmas. That means they had to find someone to drive all the way from South Carolina to Florida to drop off my car. Even the delivery man was wonderful and charming and eager to please. This was definitely a wow experience. I would recommend this car dealership to anyone.

I took my 2015 XC60 for its 50,000 mile maintenance with no intention to buy. But Jill Lara offered to show us around the lot to see what was available in new and late model SUVs. She is a very knowledgeable, no pressure sales person. After looking around we ended upgrading to a 2020 XC60. It was a pleasure working with Jill to achieve what we felt were critical items in meeting our requirements.

We had the best Salesman ever! Ervin Davin!!! He was understanding, helpful and friendly. He made us feel like family. By far the best experience ever buying a car.

Andre was very helpful even after the deal was made. He still owes me a car wash which I will redeem after the pollen count settles.

I was really happy with the way I was greeted. My sales associate (Elliott) was very polite and professional. I felt comfortable taking to him. When I had a question...he provided the answer and if he didn’t know the answer...he immediately found out the answer. Elliott is a fine associate...he is why I gave such a high rating. He knew exactly what kind of vehicle that I wanted and found it for me.

Kenny Burton was my sales associate and he was fantastic to work with. He was very knowledgeable about the vehicles and was quick to respond to all of my questions. Evan was able to find me a lower interest rate than what I was approved for, and made the paperwork process very easy. I would highly recommend this team to anyone looking to purchase a vehicle.

The Volvo service manager, Richard, was rude, dismissive, and very condescending on 02/23/21. He even made an extremely rude comment of Maybe I dont want to help you and then walked off. I have NEVER received such rude service here, but he left me NEVER wanting to do business with them again! He definitely needs additional training about how to interact with those who contribute to the reason he is even employed. No customers=no employment!!!

Eric, Scott, Evan, and Andre tag teamed serving me and my family with excellence, patience, love, compassion, and so much more. They made us feel special like we were their family not just another customer! We left the dealership very satisfied and confident of our decision to purchase our vehicle at their location. They were honest, knowledgeable, and didn’t rush us in the decision making process! We are totally grateful for our blessed experience!!!

One of the staff gave me the wrong information, said it would took less an hour, so I thought I don’t need a loaner car, and decided to wait. Instead it took 4 + hrs, they did more testing, which was fine. But the wrong info costed my time. Very unprofessional. Other staffs were good and friendly. But still disappointed.

Ask for Barbara- she was great to deal with! She was helpful, knowledgeable and not pushy. She and Scott(sales manager) are professional and know there cars inside and out. Our purchase was a pleasant experience.Mary and David Chapman

Doesn’t even deserve 1 star!! Very unprofessional dealership they treat you like dirt & It’s all about $$ here!! I wouldn’t buy a car here if it was the last dealership around! I would drive to another state. Service is worse. Techs are unprofessional and don’t respect the LGBT community!Adding to my statement, I don’t make appointments, I gave 1.5 hours notification to the Advisor & he wasn’t there that day. I only have to give 30 minute notification. I left on my on free will due to the unprofessionalism at this dealership by the Tech talking negatively about their advisor to the tech bad mouthing a member of the LGBT community. I refused to do anymore inspections at this facility due to this unprofessionalism. I have sent a compliant to the owner and requested a meeting to see how he feels about this matter! At the end of the day your affecting your customers that bought a car & warranty from you. Your not affecting me in anyway. The Service manager stated that we have a 89% decline rate and he doesn’t have time to deal with warranties. Sir you chose to accept the customers car it’s part of the job. This Dealership is all about $$$$ not about Service. He is correct I wasn’t a customer and never will be! I wouldn’t buy a car from this place even if it is was for a dollar!!!! You can write all the lies you want Sir. I know exactly what happened and not one of you unprofessional people said anything to me about leaving! I left because of your disgusting manners!!!!

Thank you Erv for such an easy and amazing car buying experience! You’re truly one of kind! You set the bar so high, no other dealership can compete with your service. The quality and service of this dealership is beyond 5 stars!

TOP NOTCH Service (Not Two Notch, people in Columbas know what I mean..LOL). Makes me proud to own a Volvo. I will always go there for my service and will recommend.

Dishonest. If you are not aware of SC law, this dealership will try and quote the Closing Fee ON TOP of the advertised Sales Price. They will do this contrary to what their Disclaimer reads, that the Closing Fee is INCLUDED in the Sales Price. They will offer the double talk that they are suppose to include the Line Item - Closing Fee. This is correct, but not as an additional fee ON TOP of the advertised Sales Price. Every quote I received from them included the Closing Fee ON TOP of the Sales Price.No surprise this dealership has 16 complaints filed against them with SC Dept of Consumer Affairs - consumer.sc.gov. I will be filing a complaint and seeking an attorney since I am not licensed in SC.I have more details I can offer from their emails. If interested you can email me at [email protected], they tried to insist my sales tax rate in Alabama is 10%. They cited the Alabama DMV. I had to send them the phone number of the Probate Office to get that straightened out, which took 2 days.Check your paperwork if you have ever purchased from this dealership or if in the process of purchasing. BUYER BEWARE.

Great experience with Assoicate Larry and Manager Scott. They were very caring about our concerns and not just the purchase. I will be back within two years for another vehicle.

I recently spent a few days purchasing a new car from Dyer Volvo in Columbia. I live 2 1/2 hours away and all the discussions were via the phone or text.I worked with Eric Butler at the dealership and he was great. He was very professional and made this purchase very easy. I would encourage anyone looking for an automobile to give Eric a call.

Came to purchase a 2017 Honda Accord and had great customer service from Ervin. I would recommend this dealer to anyone in the metro looking for a new ride and great customer service!

Im not one to share my experiences. However, I feel happy to take my time to tell you about Roy Chaney at Dick Dyer Mercedes Benz Volvo on Two Notch in Columbia. I called last week and told him that I was basically looking for the deal of the century. I had no way of knowing if Roy would be able to find what I needed at the price I could afford. If you know me then you know what a cheapskate I am. Roy did his due diligence by going to work and searching high and low for a deal that suited me. Roy sent me 3 possibilities that had what I am calling my perfect car in it. I have never owned a Lexus before, that is until today. Im 51 and never understood why somefolk feel the way they do about their cars. I assure you that Roy and all of the great folk down at Dick Dyer Mercedes Benz Volvo will treat you like you are the most important person of the day! And if you give Roy Chaney the same opportunity, I promise you that he will work as hard for you. I am happy to write a review for such genuine people. I am driving a car in which I look forward to getting into.

Kenny Burton and Evan Greene were great. If you are looking to buy a car this is the place to go. Request these guys, they offer great customer service and will get you squared away. 1st class experience !

I purchased my first car ever (2019 Mercedes C-Class) here as a university new grad. I had the pleasure of working with Andre and Jerry during the process, and they, along with all the other employees I interacted with, were incredibly friendly, professional, and diligent. Above all, they were honest people, and the service they provided was exceptionally accommodating to my time and personal finance plans. The experience I had was noteworthy - 5/5 would recommend!

Eric and Evan were a pleasure to work with & made everything very easy!

Great vehicle selection, fair prices and a superb sales team! Jill Lara is the best!

Jill was super helpful, friendly, and informative!Very pleasant experience!

Great place to buy your new car. Jill Lara is a great sales person and was very patient while I tried to make up my mind. The whole staff is welcoming and helpful. The experience was pleasant from start to finish and I love my new car.

I bought my 2018 GLA 250 off lease. I was treated wonderfully by Neal Bray and Elliott Mackey all throughout. I would highly recommend them and this dealership to everyone looking for a Mercedes or Volvo.

I recently purchased a used car from the dealer and I live in Atlanta Ga. The sale Rep Jill Lara was diligent and knowledgeable and very friendly. The process went smoothly. I offered the price over the phone with Jill before i drove over there. The car was the exact same conditions as Jill had described. Very honest. Didnt waste my 3hrs trip. Great experience.

I’ve been dealing with dealerships and sales people for over 50 years. I’ve been ignored, dismissed, shown little respect or consideration for my time, intelligence, money or wants and needs. Then I met Roy Chaney at Dick Dyer Mercedes-Benz.From the first meeting Roy was welcoming, pleasant and a gentleman. He took all the time we needed to understand who I am and what I was looking for in my next vehicle. Without any pressure we stayed in touch and came to an agreement about the vehicle. He worked hard to get me all I asked for and more and stayed within my budget!I recommend seeing Roy if you’re thinking aboutanother vehicle now or in the future. Get ready for a great experience:a new standard in salesmanship and customer service. BRAVO!

We would like to thank Mr. Kenny Burton for his professionalisms, kindness and for all of his time spent with us answering our questions. It was a joy to meet him and work with him on finding a vehicle that qualified for our needs and he helped accomplish that mission. Also thanks to Mr. Green and Amber. You all were great! We will recommend Mr Kenny to our family and friends. We are enjoying our new car. Thanks for a job well done!

Ervin Davis is AWESOME. Ervin made me and my husband feel comfortable right from the introduction. His customer service is A1. His best quality is his honesty which is hard to come by nowadays

I had a great experience at Dick Dyer Mercedes and Volvo in Columbia. Jill Lara helped me find my dream car and was amazing every step of the way. I felt as if I was speaking with a friend rather than a sales person. Every person I met that day greeted me with a smile which made the experience that much better! I would highly recommend buying your new car from the Dick Dyer Mercedes and Volvo team!

Great customer relations, nothing like a normal car dealer, went out of there way to help me and sell me a car!

After numerous bad experiences over the last several months while searching for the perfect first car for our daughter, our faith in car dealerships was renewed at Dick Dyer Mercedes and their sales representative Mr. Kenny Burton. The entire experience was nothing short of amazing. Kenny was so helpful, pleasant, professional and honest in every way. My wife and I have rarely found a better support system when dealing with this very important decision, and were so thankful to Kenny and the Dick Dyer team, my daughter is ecstatic, We look forward to seeing them for our next purchase.

This is the absolute FIRST time that I have encountered a car salesman that was honest. Those two words are rarely used together but I got a chance to experience a sales person that kept his word. I did paper work on Monday for my certified 2016 C Class C 300 Mercedes-Benz, still under factory warranty. That evening before I left, I changed my mind about some of the extras that I was offered. Jerry the finance manager told me that he would not turn the paperwork in until the next day and I could take the time to talk it over with my daughter, whom he also spoke with over the phone during the process, and think about what I/we wanted to do. Although the offered benefits and extensions were awesome to have, ultimately my payment was a little higher than I anticipated and I decided to take off a few things so that it would decrease. I went back the next morning thinking this guy is going to submit those papers and I will be stuck with a high payment. I just knew that he didnt care about my personal finances. Low and behold, I got there and he had my papers sitting on his desk waiting for me to make my decision. We even went back and forth a couple of times redoing and signing the paperwork until I got things right to fit my budget. He said that he wanted me and my daughter to be satisfied with my decision. This is the the first time I have really felt like I was not being hustled in some way at a car dealership. They CARE and they deserve your business. So if you want a Benz dont think twice, just go to Dick Dyer Mercedes-Benz on Two Notch Rd. By the time you leave you will never want to drive any other car except A BENZ. This place has a warm atmosphere, awesome cars, and great customer service throughout the facility. I LOVE MY BENZ. ITS A BEAUTY

My wife and iI traveled 3 hours to this dealership not knowing what to expect . This was an unbelievable experience in car buying . Could not of been more pleased with the friendliness, professionalism just nice people . Best dealership I ever worked with and I have worked with a lot of them over the years . .Gail & Marce shinall

Roy Chaney of Dick Dyer and Associates provided me with the best car buying experience I have ever had, hands down! He is an expert communicator and understands that most clients are busy working professionals who need to maximize their time. Roy and the Dick Dyer team were extremely helpful and fantastic listeners. I was blown away when a couple details I liked were added to my car upon delivery. To make the experience even better, Roy even checked in with me today to see how I was liking my new car. He certainly didn’t have to do that, but he took the time to do that, and it speaks volumes about him and the way Dick Dyer Mercedes does business. I cannot speak highly enough of Roy and the folks I interacted with at Dick Dyer Mercedes.

Excellent dealership. Thank you Larry Cagle for leasing me the car and a HUGE THANK YOU to Scott Mims for simplifying my end of lease! They really care about their customers!

Fact: The Absolute Poorest Example And Representation Of Mercedes Dealerships in South Carolina. Most Noteable, The Service Department And Their Lack Thoroughness When Servicing Vehicles. (Everyone Does NOT Have Time To Come Back For A Service That Should Have Been Completed To Standard The First Time). Next, Would Prefer That My Service Tech Ryan At Least Pretend To Have My Best Interest (Car Service) First Before Throwing Me To The Wolves..A lot Can Be Learned From A Professional Dealership Such As The One In Pineville, NC. STATE OF ART PEOPLE AND TOP OF THE LINE SERVICE, PERIOD!!

Came here after having a terrible experience at Capital Nissan in Wilmington, NC. Worked with Marjan and she was great - extremely patient, kind, and professional. Entire dealership went above and beyond to work with me given that I was a cash buyer and could not get there before banks closed. If I ever need another MB, will be coming back.

Sales staff upper management and even delivery driver where all exceptional in there jobs. Couldn’t be more satisfied with there the entire staff.

Jill Lara and the rest of the team are incredibly supportive! I visited The dealership several times this past year trying to figure out the perfect fit for me. I finally found it and couldn’t be happier with my choice. I wouldn’t hesitate to recommend Dick Dyer!

We needed to trade in our old Mercedes for a newer model and the folks at Dyer gave us a fair trade in price on the newer one. Barbara was especially helpful and we felt that the entire team at Dyer helped to expedite t the process. When the time comes, well go back there again.

We had a great buying experience from Mr. BOB ZION @ dealership.such a very knowledgeable, helpful and great person.

The car consultant Andre was professional, attentive to our criteria and more than anything offered a memorable costumer experience. His knowledge of the vehicles and his customer care skills are just outstanding. We highly recommend him 👍🏼

Hunt and Andrew were both amazing...When I got there Hunt was very quick to get me someone that could work with me and he couldn’t have chosen a better sales rep to work with. I had to call Andrew today for something and he was amazing and so helpful! I have been getting my cars from here along with the services and I will continue to be a customer for life!

My experience at Dick Dyar Mercedes was second to none! Mr. Kelly was my sales rep and he rolled out the red carpet. He was very informative and made sure that my husband and I were taken care of. I have gone to the dealership several times since my purchase and I have had the same experience. Each time Kelly and the rest of the team is on deck ready and willing to assist me. I would recommended Dick Dyer to anyone that asks!

The worst dealer in the south EastCall to about a car they told me they had it.I live in Spartanburg so next day headed to Columbia Called to make sure the vehicle was at the dealership, was told one of their regular customer Had taken it for a day and was told to come in and get a my valued.Once at the dealership Barbara informed me that the car will be returned in 15 minAfter 30 min no car.then I was given gift cards to get launchWhen I returned before I can get out of my carBarbara came to my window and told me the car was sold Didn’t even allow me back in the dealershipLooks like that want to look after thier loyalRegular clientsDon’t need any new customers

I recently leased a Mercedes and I am very pleased with the professionalism of this dealership. Jill Lara is a remarkable salesperson. She was very supportive and reassuring throughout the leasing process. Each time I have called the dealership with any question, she has always shown patience and a willingness to assist. I visited the dealership and she immediately asked for my keys, insisting to get my car washed for me. She is the best! I can hardly wait to lease or purchase my next Mercedes with her as my salesperson!

This was the best car buying experience of my life! No obnoxious sales people and every single person I met was helpful and easy to deal with. I will probably never buy another car from anywhere else except this place. A BiG thank you to Marjan and the whole gang for taking “Buy Mercedes” off my bucket list. Happy Birthday to me!

First time I have bought a vehicle online. Very happy with the purchase. My salesman Ty delivered the truck to me all the way in Aiken. All went well and I am happy with the dealership and Ty my salesman.

Dick Dyer & Associates is a First Class operation all the way! They treat you like family when you arrive for service and spend time with you discussing any issues you may need resolved. Top-notch service center with expertly trained technicians. They do thorough quality work at a fair price. My 2018 CLA250 Turbo Coupe feels like new again!

Found the perfect SUV from this Dealership. Had all of the features I wanted and accommodated all of my needs. I had tons of questions, and my saleman Mr. Kenny had all of the answers I needed (an awesome salesman). He kept me informed of everything and left me very happy. The entire staff was very professional and greeted me with all smiles. I highly recommend this dealership.

Much thanks to Mr. Kelly for selling me my first Mercedes! I must have built the perfect car online more than a few times, but nothing compares to walking on that lot. I visited the dealership with no intention of actually purchasing but it was Mr. Kelly that sealed the deal. I relayed my budget and he made sure I was able to stick with it and I left the lot in my new vehicle. He is truly a stand up guy and a straight shooter. So many times customers are left feeling it was all about the sale. I am appreciative of his hospitality, care, and follow-up. He exemplifies Mercedes-Benz’s “Dedicated to Customers, Driven by Excellence” standard!

We visited the dealership prior looking for the truck great service, Brad was extremely nice and helpful. We purchased my dream truck from California and had it shipped. I made an appointment with the lady at the cashier counter, no problem. She made she Sure everything I needed to have checked was on the paperwork and oil change. Ryan was the service tech, he left us a voicemail stating he was trying to pinpoint the problem. My concerns were not complicated the door making a clicking noise, cover for the battery under the seat and sunroof had a faint noise. I explained to him that he should have a list of our concerns. He said I usually get a repair sheet, but mine did not have everything on it. So, I indicated all of our concerns again and the oil change. Moments later, he called me back to tell me the price on certain repairs, diagnostic fee and never mentioned oil change or the battery cover under the seat. I asked again, he said I did not have that on my sheet, but I can get it scheduled and have the technician look at the cover under the seat (I gave it to you earlier via phone). By now I am frustrated because you had my for two days and nothing has been accomplished. I said I am coming to get my car and he said ok!!! Then he calls back saying the cover is bent and I can contact parts... (no, you have wasted my time, I will be there in a few minutes. I arrive at the dealership and they have my car under the breeze way, Ready. Great!!! Lady fussing about her car and husband was not looking happy. This is a scary and dangerous situation then; she tells me if they did repairs keep your receipt because they fix something and break something else. Thank you Ma’am!!! I Go to pay the tech he wants to explain what happened, I dismissed it because not one time did you apologize or try to make it right. I paid and left. Get to the store and battery cover is on my backseat and my mats are thrown across the floor. No one took the time to put my things back. Call back Spoke with manager AJ who is clueless, lack customer service skills. He acted as if he could care less, wanted me to bring the car back to put the cover and mats back. Made no sense, I wanted him to understand how that made me feel as a customer. I don’t think it registered with him. My uncle used to work here and he said that’s why he left - lack of care and integrity. I told the manager how this made me feel as a customer. I am sure they don’t care. Avoid this place and save yourself some time and money. I see why people said go to Charlotte or out of town for Mercedes-Benz service.

Very pleased with my CPO Mercedes E 300. The sales person Andre Lewis was very helpful and knowledgeable. The dealership is modern, clean and comfortable and full of friendly employes. I look forward to using the service department.

Recently I had to an accident. Unfortunately due to the damage and age if the vehicle, my insurance determined that my vehicle was a total loss.Boyce Ramsey my service advisor for many years, kept me updated on how things were progressing. His concern and advice was very helpful.Then Brad Magan in sales helped me select a new car. He also was very knowledgeable about how to navigate a claim with my insurance company.Brad went above and beyond selling me a car. He efforts made a difficult situation less so.I have used Dick Dyer Mercedes since 2005. I keep coming back because of the wonderful service and care I have come to expect!I highly recommend Dick Dyer Volvo and Mercedes

Roy Chaney did a great job. He greeted me at the door with a smile. He listened to the needs of me and my family and put us in the right vehicle. He was patient with us (it’s been a while since we bought a car) and hit our price point on the nose. Great job Mr. Roy we will see you again for our next car.

I recently bought two Mercedes from Dick Dyer. Roy Chaney gave me not only the best car sales experience that I have had but also went way past the norm. His knowledge and willingness to work with me including after the sales was very refreshing. He sets a good example for others.See you at the Bistro soon Roy!

Poor customer service!!! Confirmed appointment via telephone to customer service the morning of scheduled service. Seven minutes upon arrival, call again to inform department I was running a few minutes late but was in route. Received a call 2 minutes from location to inform me that my appointment was the next day after driving from Orangeburg to Columbia. Poor customer service!!!

They are always so personal and yet extremely professional!!!Larry Cagle has been with me for several cars.I wouldn’t go anywhere else.They are great to work with and they entire staff is excellent.Highly recommend.

Just had the best experience ever in buying a car. Andre was the epitome of the perfect salesman. Didn’t feel any pressure and was able to reach a great deal. Neal in the business office was very informative and we felt he was looking out for our interests. We actually enjoyed the whole experience!

I am very very pleased with the service department at your dealership! Ms cherri answered every phone call of mine and was so sweet and helped me with everything she could while I was stuck on the side of the interstate. She even offered to call a tow truck company to take the stress off of my shoulders, Ryan Smith was absolutely wonderful with his service too. After being told I was not able to get a loaner, Ryan and John made it happen for me and i am very thankful! Anthony counts was wonderful with showing me a new car and helping me get things squared away! Thank you so much for you service! And I high recommend your service department! WAY TO GO CHERRI, RYAN, JOHN, AND ANTHONY! I will definitely be back! God bless you

Mr. Ray & Mr. Cooper went above and beyond to make my experience most enjoyable, and the least painful. I couldnt be happier with my purchase. Id recommend this establishment for treating you more like an actual individual verses just a pay day. Great customer service at a Car dealership is virtually non existent, so take my word for it! Check Ray & Cooper out!

Who wouldnt love a new car! The 2020 GLC is great, exactly what one would expect. But, the real standout was Dick Dyer and Associates. The minute we arrived, we were warmly greeted and shown everything we wanted to see. (Aside: have you ever been to a car dealer where they look at you and assess what/why you are there? Yes, I hate that too.) That certainly was not the perspective of these professional associates. All the way, from arrival to driving my new car off the lot was just amazing! When shopping Mercedes (or any other car), go to Dick Dyer first!

My husband and I are thrilled with the entire Dick Dyer team. What a wow factor these guys give you! Our buying process was the best we have had in 24 years of purchasing cars. No games and no hassles. These guys are first class and know how to treat their buyers. They truly made us feel like we were family. The finance experience was second to none. We love our S 550 and highly endorse the entire team at Dick Dyer & Associates. Thank you guys for putting the fun back into buying a car!!!!!

DO NOT USE THEIR WEBSITE TO SCHEDULE ANY KIND OF SERVICE!!SHEDULED AN APPOINTMENT AND MIND YOU THIS IS 1 1/2 HOURS AWAY FOR ME. IF YOU LOOKED AT THE CHAT CHAIN I GAVE THEMM VIN# MAKE MODEL AND MILEAGE. EVEN SAID THIS SHOULD BE UNDER WARRANTY A/C NOT WORKING NEED LOANER IF YOU THINK YOU WILL NEED OVERNIGHT!!! GET THERE @ 815AM THIS MORNING AND DURING THE CHECK IN THEY SAY THEY CANNOT DO WARRANTY WORK FOR THE SPRINTER!!! ABSOLUTLY TERRIBLE SERVICE AND A WASTE OF 4 HOURS OF MY TIME...BUT THEY SAID THEY WERE SORRY!!!!