From time I arrived was given attention, primary care and cordiality. The professionalism was top notch. I felt confident about the service when I left.

Had a great experience. I was having trouble with my key communicating with my car. They found a current recall that might resolve the issue and did the work for free. Carter has great customer service skills. The parts department ordered some items for me and had them available quickly.

The service advisor, Carter Welsh, did a good job in keeping me informed of my cars service, and the things needed to be done.

My visits was great! They had limited cars but salesman was very helpful!! I was very impressed with the kindness that the salesman gave us. I felt good from the beginning to the end! Thank u Mr Carl!!

Excellant customer service! It is a painless visit to get my car serviced.

Had a friend get a truck from them and was with him at the time then a coworker went there that week and then I got one! A no bs dealership that works with you very very well!

Steve and Robby were extremely helpful in making sure my requests were met. They were very detailed and explained all the cars features to me and showed they really cared. I drove away feeling confident about all my cars new features.

I definitely recommend this dealership to anyone that want a no hassle experience, excellent customer service and a great ride. Michael Plant was my salesman and he was on the ones!

Routine oil and filter change. Great customer service. Will soon be coming back to your collision department.

Came in for a routine oil change. Left with my car making a rattling sound. When I pointed it out to the technician they tried to tell me my car was like that before it came in. Then tried to convince me it was a normal sound for cars. I had to take my car to another mechanic just to identify what the technicians broke while doing an oil change. When I went back to the dealership to inform them of the findings they still did not take responsibility but rather told me I must have broken the piece myself. Its a shame that I was willing to pay higher prices at a dealership thinking my car would be in good hands and it was not. I understand mistakes happen but the lack of accountability and trying to blame the customer (me) put the situation over the top. Extremely disappointed and dissatisfied with my service!

Excellent service. Technician kept me informed.

I came in for a routine oil change, but my car was also due for a few other services. April was great at explaining what was due and coming up. She had prices and the mileage it was due. I love dealing with her because she is great about explaining the options and is very informative.

Not sure which individual I spoke to in the service department on the phone, but their customer service was horrible. Very off-putting, unprofessional, and not helpful when asking a simple question related to standard services provided.

James in the service department was great. Explained everything and kept me informed.

Terrific experience everything that was done was explained very thoroughly great job by the service writer Carter Welsh

James was very good and professional. He answered all my question.

They could not fix my car in one day and did not have a loner car available so I had to come back 4 days later. 4 days later they still did not have a loner car available. I paid for an extended warranty so that I would not have these problems but that did not seem to matter. I kept asking if I could bring it back when there was a loner car available and they kept telling me they don’t know when that would be. So I had to interrupt my schedule as well as my family schedule so that I could find a ride to drop off and pick up my car. I did not enjoy this experience at all and will be looking for a mechanic closer to home in case something like this should happens again.

My experiences purchasing a car from Nissan has always been excellent. I worked with Michael Plant throughout the entire process. He was able to answer all my questions and helped me out as much as he could. This was not my first Nissan purchase with Mrs. Plant and definitely won’t be my last. I would highly recommend working visiting Michael Plant at Nissan to purchase your next vehicle.

We have been working with the service department since purchasing our new vehicles in 2013..we traded in 2019. We have always had EXCELLENT service!

I had an appointment to get an oil change. I arrived and they greeted me as soon as I pulled up. 30 mins later I was finished. The only thing I did not like was that they did a car wash and my tag on the front of my car was bent due to it. When I asked about it I was told it was nothing that they could do about it.

I stopped by to take a peek at their Murano since I hadnt seen one up close and was considering getting one there. Michael was happy to help me for a few minutes, even though I was just passing through town. Really appreciated the friendly service.

Excellent experience with their service department. All the work was explained in detail prior to starting and thats exactly what was delivered. No hidden surprises or shocks.April knows her stuff. Great representation of the department!Getting truck service from a dealer is expensive, but this service department hit on all cylinders.

This is my second vehicle from this location and both times have been pleasant for me.

The salesman was helpful but not pushy, and the finance guy really worked to make a deal. It was a surprisingly smooth Nd plant transaction. Thank yall!I have also used the service department now. Pleasant people who explain things and reasonable prices. Again, thank yall.

Customer service and management, needs to communicate better. Customer aka cashier,told me she couldnt find my car. Once she did,she said there driving it up now. It took 15 minutes to bring my car up that was supposedly finished. I asked to speak with the manager,who was very unprofessional, making excuses. This is the first time I had such terrible service, and was quite disappointed to say the least.

They were professional and fast. What I appreciated most is, the tech informed me about what needed to be fixed on my vehicle, and his approach was exceptional. I didnt mind proceeding with fixing the issues with my vehicle.

Michael and Brian are AMAZING!! Best car buying experience Ive ever had!!

Exellent service as always,thats hard to find these days

After driving around from dealership to dealership and being treated as if I was dumb or broke. Del Wilkes was the best car salesman in the area. No discrimination or forceful buying. He didnt try to sell any other vehicle because I went there already knowing what I wanted. Hes the best! Highly recommend this location over the one on two notch. Speak to Del Wilkes

Brandon McCoy was extremely helpful in assisting me with my purchase. He was very sensitive to my my financial situation and helping me find a vehicle that I love while remaining in my budget. I’m extremely happy with the quality of service Brandon gave and with the vehicle he helped me pick out.

Steve Shirah is the absolute best. He made me feel like family.

So, what a blessing it was to work with George Dia!! He has been the most informative, upfront, and knowledgeable sales rep. I would recommend anyone to go see George. Not only is he doing the best he made it work for me and my financially. . 3670 Fernandina Rd Columbia SC 29210 ASK FOR GEORGE DIA! You won’t be disappointed!!!

Absolutely outstanding!! They are expensive but service is outstanding!!

The tech that checked me in failed to notify me of my cars completed check on my air conditioners operation. I sat in the customers lounge for over 4 hours waiting......

Car taken in right away. First time for new car, waiting room nice

I just love knowing that when I call April, she gets back to me quickly and really tries to accommodate my schedule. She is upfront and honest with what needs to be done and if I need more than a couple of things done, she explains why they need to be done but does not hound me about getting it done NOW. I like her overall assistance, her knowledge and the fact that she does not dance around the issues.

My experience with buying my new car has been the best stress free experience. Our salesman Gregg Briggs gets a 10 for knowledge and helping us to find the right car for my family.

Brandon McCoy was excellent its like he knew me. He even reminded me to have faith of a mustard seed when I was having doubts. I sent a friend to buy a car and she felt the same.

My salesman was the absolute best from the beginning until the end!

I had my car serviced. Customer service was great. The people were friendly and very helpful.

Horrible customer service. This is my second time trying with this place and I was rushed off the phone when asking simple questions.

Great team. Dale Wilkes is a great help if you are looking for a car

We went in and bought a car for my 17 yr old daughter and worked with George on a great deal . George was kind, helpful and very patient in showing my daughter all the features of the car .He made the experience easy for us and I was grateful !Go see George !

I brought in a car that I bought from Carvana that had some maintenance that needed done. The service team immediately handled all my concerns and called and dealt with Carvana warranty for me! I will absolutely be coming here for all my service needs

They were extremely communicative and my service was performed quickly and efficiently. I had my car back sooner than expected and in excellent condition!

Everyone at this place was very friendly. They have all made my car searching very easy. Mr. Greg Briggs was the car salesman that sold me my Nissan Rouge. Once I told him what I wanted and was looking for he definitely found many different options for me to choose from. I was able to find what I was looking for and he made it easy for me to get through the paperwork and drive out that day with my brand new car. I really enjoyed my time there, I would definitely recommend going here and seeing Mr. Briggs if you are looking for a new car.

Came in for oil change. Had nail stuck in tire. When checked out, had $ to use. Ended up paying only $16. That was great!

Great experience. Everyone is friendly and professional.

Our sales person was George Dia and he was the best sales person we have ever dealt by far! He made us feel so welcome and did everything within his power to get us everything we wanted! I will definitely recommend him to our family and friends!

I met George Dia about a year ago while servicing my 2019 Nissan Altima, for several visits I was impressed with his knowledge about purchasing, credit situations, sales and service. Totally the reason why I chose him to assist me with purchasing my new 2020 Nissan SR. George with out a doubt when above and beyond his duties to make the sale happen. On the day of purchase I was simply going in for service no though of trading my vehicle, if your looking for someone that displays professionalism, respect and courtesy I would highly recommend George Dia Sales Rep. at the Nissan Dealership 3670 Fernandina Rd, Columbia SC

My sons car broke down somewhere in Columbia, SC on a Sunday evening (hes attending college in University of South Carolina, we live about 160 miles away). Towed the car to your dealership. Car was looked at, fixed, and out the door in 48 hours (including the parts which needed to be installed - 4 coils, 4 spark plugs, 4 spark plug cables, and two new headlights- for a 2009 Versa). The person took care of us (Mr. Carter Welsh), was cordial, professional, knowledgeable, and diligent. My son was able to get his car back in two days with no issues. Very satisfied with the service, and the diligence of everyone involved, beginning with Mr. Welsh. Thank you.

Mr Brandon,Was very professional, down to earth, and wasnt pushy. Will definitely prefer future customers to him and this dealership

Great service and quick! Thanks to Michael P. For his consistency and willingness to get me what I wanted NOT just any vehicle. Brian C. for getting my financing secured. Go check them out excellency is there!

I went in to purchase a new keyless entry fobe for my Nissan, which they had in stock. I was there over 3 hours, the service associate wrote my paperwork for a spare key that I told her I didnt need and in the end was charged over $350 dollars for this ordeal. I will not go back!!!

Great service, Thanks Carter

Carter Welsh provided the best experience I have ever had with a service department. A true professional, he solved my problem quickly, and informed me of upcoming service milestones to keep my vehicle in top shape. Thankful to Carter and the entire team in the service department for their excellent customer support.

Great team at this location. Alice took the time to check my service history and find what service was most needed on my vehicle.

I will recommend this dealership to anyone who is looking for a new car. We did buy the car. Mike W the Manager was helpful, quick to respond, and provided us detailed info and produced a video just for us. He also followed up with us to ensure things are progressing. The sales person George D was very pleasant to deal with. He showed us the car, very helpful and professional. He discussed all the car features. The contract/finance manager was also great in preparing the contract and explained the warranty. The best buying experience we have ever had.The listing was correct and the car was clean. Nothing to complain about. My wife and I could not be more happy with the dealership. We will absolutely refer them to our friends and family.

I called and told them my situation, Dell and Jeff handled it quickly and professionally with awesome customer service! I love my new Maxima!

I am a faithful Nissan customer for oil changes. I never bought my car from here but they treat me like family.

If buying one of your dream cars from the wrong place was to manifest itself it did here. I’ve wanted a plum crazy Charger for many years. I never quite found one in my price range. Several times I assured my salesman yes I’m coming to get it. While looking at it the car they were more concerned with me going to get the check than showing me the vehicle. The salesman even got the car washed and didn’t get it serviced! Thanks to rick he got it serviced but the crazy part is they changed the oil and did NOT check the fluids. Every fluid was low. I’m very pleased with my car but I’ll never spend money at this dealership again. I guess the price made up for the lack of customer service.

Made an appointment for 10:30 am 5/21/2020. I arrived at 10:20 and was immediately acknowledged. Vehicle was taken in for oil change/tire rotation shortly thereafter. Service took approximately 50 minutes with a wash included. All employees were efficient, polite, cheerful and helpful. Excellent service was provided this visit.

Service was quick! But the carwash drive thru is NOT worth it that they use. It would be nice if they dry off the vehicle and not just pull it up and say, OK, your vehicle is ready. Not!

I absolutely love this location! Great customer service, fast service and a friendly atmosphere.

A/c wasnt working . Had it checked at a popular local auto shop, who gave me an estimate of $1103.76.Took it to another local mechanic who said he couldnt fix it and that I should take it to a Nissan dealer which I did. That was excellent advice.Total cost : $83.00 at your service center (Replaced air intake sensor)I was in and out within 2 1/2 hrs.LaTrisa Wilson (Service Advisor) displayed EXCELLENT people skills.

Del Wilkes took the time to get to know us and made the process of buying a new vehicle super easy. Thank you Del.Financing was very easy to obtain and I feel we made a very smart decision.

I brought my car in for servicing and April Keefer informed me that according to your records I had not had my car serviced in more than four years. I told her that was incorrect and she became argumentative and very rude. When I picked my car up after servicing, she did not even speak to me, much less explain anything. I have been your customer for twenty three years and this is how you treat me. This is completely unacceptable.

Wrote the prices too small like barely could see what the numbers were felt like they did that to get over on me first time with a car. Didn’t really like the atmosphere in there, broken coffee machine. Took forever and I didn’t won’t my oil change at all did that anyways.

Great shop. Waiting area is exceptional.

They were very friendly and easy to work with.

Had a great experience with the whole car buying process. Everyone was the friendly and went out if their way to assist and answer any questions we had. I would highly recommend purchasing a car from Dick Smith. We look forward to having a continued relationship with this dealer.

They will whatever they need to, to make sure that they don’t actually have to stand behind their warranty. I will never return or send anyone their to be subjected to their shady dealings.

Michael Plant (Salesman) was very helpful in helping us choose our new vehicle and getting us what we were looking for and a great deal. The Finance Person Jeff Robinson was very pleasant and helpful in the purchase of our 2020 Pathfinder.

Always satisfied with sales and service there.

Took my Titan in and told the service writer that it cut off while my wife was driving it. He said they would check it out. He called back and said they couldn’t duplicate any problem but he recommended a tune up. I thought this would be a good precaution (as my wife drives the truck occasionally). They charged me $479.00 for the service and then 130.00 because I told them it cut off with my wife was driving. I guess I should have said nothing. They have a sign in their window that says they charge 130.00 to check your vehicle but if you have your vehicle repaired or serviced they do not charge the fee. I ended up paying $609.00 for a tuneup. They were extremely dishonest and if you don’t want to get ripped off, stay away from this “service” dept.

Associate was very attentive and informative

I went in for an oil change and came out with a car. They enter courteous and worked with me.

Really wanted a new suv but the salesman was very smug so we decided to go to love Chevrolet and buy a brand new 2021 Blazer

Latisha gave great customer service and was very knowledgeable of the service of my vehicle.

Got a new transmission. April Keefer was supportive through out the entire process. Friendly, polite and timely response to questions and service was exceptional. I didnt feel any pressure or stress she got the job done.

They did a great job, got our vehicle done very quickly and communicated with us on the entire process to get the repair done efficiently.

They were very professional and I engaging.

Customer service was attentive and of the highest quality. Everyone was courteous, addressing all questions and concerns. They knew their product very well!

I love the fast and friendly service everyone was brilliant I will recommend everyone to this location the place clean and neatly they deserve a five star and more thanks guys yall made my day after my keys was stolen from me at work thanks again

The service representative was extremely nice and I had excellent customer service.

Service was great as usual. The agents I interacted with were friendly and knowledgeable. I was very pleased with the experience.

I had an oil change and the service was quick.

Friendly professional service I was impressed

My service advisor scheduled my appointment at a time that was convenient for me. Although I came in earlier she was able to get me in and out quickly.

They were beyond friendly. I pulled up and was seen immediately. This was in the middle of the day. Like 1pm middle of the day. Entire staff was friendly and beyond professional and the price for my service was more than affordable. Will be back.

Good service 👍

Ive been going to Dick Smith’s since I bought my first car and boy have they have stepped up their customer service in all the right ways. Their customer lounge is comfortable and full of goodies to snack on while you wait. I can make a delicious coffee drink or have a cold soft drink. Not to mention their plethora of snacks (with some healthy options) to choose from. Most importantly, their representatives are on point. They are kind, efficient, and honest! They are truly looking out for their customers each and every time.

Service was great and speedy love the complimentary car wash as well. However, they did forget to apply a screw for me. But that’s okay!

Del was fantastic to work with, & made the whole process smooth. Jeff in finance made sure I understood the breakdown of my monthly payment, & didn’t try to up-sell me on anything.

This was by far the most pleasant experience getting my oil changed. The service manager was extremely nice as well as the other staff. The waiting room was relaxing and stocked with both healthy and non-healthy snacks. Although they were busy, I still did not wait very long while they serviced my car. I highly recommend!

Rob, Assistant Manager, was great as always. I appreciate the personal touch he always gives when I bring my vehicle in for service. My vehicles engine light came on and when I called Rob, he got me in right away. I was concerned because I drive a lot so I cannot risk a breakdown. He got me in and the service personnel worked to get me back on the road quickly. I appreciate Robs attitude and professionalism which he displays every time I come in. In fact all of the service department staff is always friendly and professional. The service is always done well and I have no complaints.

My advisor went above and beyond my expectations of service. From the time I called to make an appointment until I checked out the staff was very professional and friendly. It made my experience a safe and wonderful time.

Had to get an oil change and took 1.5 hours. Asked how much longer and she said the tech said it’ll be done shortly and laughed with the lady next to her..Also I hate the masks but they asked me to have one on and then they don’t even wear them...

Fast and friendly service as always! Treat you like family

We will never go to this Dealership. My son took his Sentra for service for the First time to this Dealership that costed us $500!!! He was asked to drive in his car in side the service area (Which should have been done by Dealership staff), owing to tight corners his car just touched another Van causing barely noticeable scuff (see picture) but the Van owner being the Dick Smith staff Cashier raised a big hue and cry, intimidating my Son and demanded money from my hapless Son! After intervention by her Dick Smith Colleagues, my Son had to run home and bring in $500 check to settle!!! The check was en-cashed within the next hour... how nice!! So Beware folks of Greedy Dick Smith Staffers..... Roby