Dealing with Nationwide was the single worst service experience of my life. They did further damage to my car and refused to refund my money. They attempted to fix what they broke, but couldnt figure out the issue because their technicians are inadequate. This was a process that took over a month and during this time they stopped answering my calls. I wasted hours of my life dealing with this company. Looking at the other reviews it seems like I am not alone in my terrible experience. I vow to never use their services again or recommend this joke of a company to anybody.

I went to this place to drop my car off for an estimate on some needed repairs. I barely got out my car before he started berating me for blocking parking. His attitude was very nasty and he thought he could treat me like a child. I am glad to have dodged a bullet as this man clearly had an attitude and clearly believes everyone and everything is at his disposal. I took my car somewhere else where there was kindness and professionalism and no attitude.

I love this shop! The are always friendly and give me the best prices around town. Their service, knowledge and efficiency make me feel like I am safe in my vehicle with my family. See Kelly or James!

This has been my service center for over a year. Ive had several repairs done on an older model car. The work is done right the first time!The service is top notch the staff are highly knowledgeable and experienced. They dont pressure you to have services done nor do they find necessary repairs.Fair pricing for work done and they offer military discounts on parts.

Brought my car in for a oxygen sensor. Pretty simple job. Well they fd it so bad. Shorted my computer. Kept it for over a week. Lied and tried to tell my a small oil leak far away from the sensor caused it. Didnt fix it. Then had the nerve to call me after keeping it all that time to tell me if I didnt come pay and tow my car ( to shop that knows how to fix things without damage) that they were gonna start charging storage fees. Drive it in tow it out service here. GO LITERALLY ANYWHERE ELSE!!!!. BTW IT COST $1000 TO FOX THEIR MISTAKE.

I had a part replacement issue for Engine / air filter intake hose and James Manager patiently listened to my issue over phone, he told me he will take care of the installation and not worry about appointment. In 20 minutes James and Steve Mechanic replaced the part and engine problem was resolved. Team of James and Steve for excellent service. Above all, I was educated too as I saw how to replace a part. Also to be noted this was a Saturday morning when it is so difficult to get an appointment.

I came for a tune up and to repair my steering and suspension and they did a great job and for a very reasonable price! My car runs smooth with no noises now. James explained what was going on and was very helpful.

Very fast service. Honest recommendations. The price could be better but its worth the money.

They are very good peoples and nice the took care of me with no problem I will definitely be back soon

I took my car up to this shop I have used it previously for my other cars. Today to get an engine diagnostic which was done I spoke with someone over the phone declined the 2000 price tag. When I went to pick my car up it was on the lift the technician said you oh hes almost done hes doing your alignmentwhich I did not ask for. Then the manager Kelly came in and asked could she help me I told her which car was mine she said oh hes doing your serpentine belt which I did not ask for. The technician mixed up the cars. Im not sure what happened to the people that were there previously but I definitely will not return . To clarify I am not exactly sure sure what was done to my vehicle. They say they put the original pats back on but how do I know they couldnt keep the cars Organized. I will be reporting to the bbb

They did a great job and James was the best manager and service there and on time for sure really organized as well I love this place I will be going back for future repairs with them and I recommend anyone that will come to this shop will be satisfied with a smile on there face at the end of the day and great prices for the repairs no one will go wrong I promise everyone that.

They took my money and never refunded me, also never fix the issues I originally came in and the manager of the store was Very unprofessional . She was supposed to be helpful but she lied to my face and took my money and never called me to solve the situation from a previous employee wrong doings

These guys are really nice here. This is my third time going to them. I had my son take his car into them as well and each of these times they explained in detail what was going on with my car and they were very courteous and knowledgeable. They explained in detail what the car would need and provided a print out for the vehicle. I love the feel and customer service of the mom and pop auto shop. If you need your car serviced take it to Nationwide Car Care Center!

This is the only place I take my car! James and Ronnie worked on my car yesterday and even after finding an unknown issue got my car fixed same day. Everytime I have gone has been a good experience and I highly recommend

Had my vehicle towed their and got a quote on engine replacement .. Price was way better then other quotes and the professionalism was on point.Highly, highly recommend you use this business for any of your repairs.

Fantastic,quick,people were super nice

These guys here have helped me soooo much! I highly recommend them! Great customer service everyone here is just so nice and understanding, honest and they have this great program. Seriously if you’re having trouble with ANYTHING that has to do with you car CHECK THEM OUT TODAY! Again guys thanks for the great customer service 🤟🏽

Great experience! Had my front rotors and pads replaced recently. They got me in same day, had it done in under 2 hours, and the pricing was very fair. Staff was friendly and efficient. I will absolutely be back for future work. Thank you!

I’ve always loved the convenience and quality of this center! It’s my go to for any car issues I may have. Great people, great service! Highly recommend

Wow these guys are the best! Great price, and great care and quality with my repair. Car rides like a dream! James and Jake are top notch. Will be returning from now on. Very happy with the service!

James is a great Manager. Always fair and honest.

I was so lucky to find this place. My car needed major repair. They were very clear about everything the car needed and estimate time of repair. The price was comparable to other places but they were so clear about everything that I decided to go with them. Used original parts to fix it. That car has a new life.

James and his team are great to work with. Been going here for an oil change for my vehicle for a year now.

Always friendly and fast service. Every time I call in a pinch they do their best to get my vehicle back on the road fast, and affordable.

I have been going here for years and have always received good service. James and his team have always been so nice and accommodating, which is really important to me. I trust them and would recommend them to anyone!

These guys are really great. They are friendly and and efficient. They took the time to explain thoroughly what are problems were with are car and made suggestions as to what to do for future preventive maintenance. Let me not forget the prices were fair and reasonable. This is our new go to shop, for sure! Thank you Nationwide Car Care Center. Jacqueline and Bobby Bailey.

They were amazing. Did multiple things on my car and absolutely no over charge. Even fixed my seatbelt for free. Loved them

Fast service, super courteous. And great pricing. I will be returning in the future for any car work i need.

Customer service was awesome!! I was greeted right away and i was satisfied w the way the worked w me .. I would DEFINITELY recommend this place!!! Thank u

They give you a fair price for the work they do and look at your car thoughly I highly recommend going ther

James and his team were a timely godsend! My engine shield came detached while in the area.. I pulled in the shop without prior notice, the team attentively secured the shield and were gracious from start to finish.

Customer Service at this location Fairview Park. Excellent service and knowledgeable in information on providing services for my vehicle. The guy at the front desk was very polite and showed courtesy when asked questions about places to go for a meal in the area.

I would like to commend the Shop Manager and his technicians for a wonderful experience on the repair of my vehicle, the work was performed in a extremely professional manner and the and the again the the Manager James was extremely knowledgeable in every aspect of explaining what what was taking place every step of the way..I would recommend this Nationwide Car Care Centerto allthat wish to have a great experience while having their vehicle repaired. Thanks again James for your professionalism.

They were courteous, friendly, and they fixed my car the same day, all I have to say is was so worth picking them, they are awesome.

Im thankful new employment,first day.Start new beginning; as like getting back into my o3 Ford escape XLT 3.0 4x4; had 10/08-present time my modern 1932 deuce coup.

Best Place to get your vehicle fixed. My engine went in my truck and Jerry found me a new engine for only $1200. The best garage i have found. They take care of there customers. They are friendly and they are fair on the prices. Also they do a great job. Definitely going back anytime my car needs fixed.

Let me say I am definitely not a car person. I went in to this location for a couple issues my car was giving me. Talked to a great guy named Brad. He really made me feel comfortable with the company and the work they would do for me on my car. I got what I needed fixed quickly and was on my way. Highly recommend this place. If you can, talk to Brad. Hell hook you up.

Took my 2002 CR-V to have my brakes & rotors installed, very happy with the service these guys provide, fast, efficient and fair. See James, hell make sure youre taken care of. Thanks guys.

Pretty straight forward. Great service. Looking forward to coming back for more work!

I have an older car and have been using Nationwide Car Care Center in Fairview Park for repairs for about a year now. They have consistently done a great job in a timely manner at a reasonable price especially when compared to the prices at the dealerships and larger franchise car repair facilities. Could not be happier with my experience at this shop.

Guys got me in quickly on a Saturday when other shops were closed to diagnose a problem for me - they were prompt and professional

They are always super fast and friendly! Good prices and great service.

This place very nice and they care about your need of are cars

Great service

Amazing!! I stopped in for a oil change the manager Pep was very friendly and helpful, he explained things were I could understand them. The work I needed was done fast and with out incident. I now have somebody I can trust to fix my car. Thanks guys!!

They do pretty good work and charge a fair price. However, they over-tightened the bolts on my tires when they put new tires on. I recently hit a pot hole and had to have the car towed because I couldnt get two of the bolts off and stripped my tire iron in the process. Nationwide would not cover the tow, even to their facility to fix it. Ill use them in the future, just not for this repair.

Had 2 tires installed, when I went to pick it up, it was leaking brake fluid very quickly. I had no brakes. they claimed no responsibility. All 4 employees claimed not to have changed the tires. total scam. you can only post on this site if you put up at least one star, they deserve no star. thus the 3.6 rating is a scam in it self. should be 2.6

Great service. Very affordable price. Repaired exactly what my car needed. I would recommend this place to anyone. Thank you to Ron & the mechanics!

They took good care of my car Thanks Ron!

Nationwide were able to fix my radiator fan on short notice. The repair was completed with 24 hours. The staff were respectful.

Very quick and helpful service. Local and affordable. Ill be back.

I got my air conditioning recharged and am very happy with the service received. Very friendly customer service!

Great service great people honest love it will come back all the time for service.

James is very kind, knowledgeable,explains things so I can understand, and work is done in a very timely matter and done with care and very high quality.

The guys here always manage to get my car fixed in a quick way even without an appointment.

Very good service on repairs. Had our car back the next morning. Oil changes reasonable

Great service! Friendly staff! Reasonably priced.

They are very nice people and are good at what they do very honest

I moved to Rocky River from East L.A. been here now for 6 months took my car here they fixed the problem and its been running perfect ever since I even had my mom go here to get work done on her car and it is perfect...(Ask for James and tell him Mario sent you)

Great service. Very professional. Will beback

Great prices and Customer Service 😇

Speedy Service, good price

I WENT A REPAIR FACILITY AND WAS GIVEN A QUOTE FOR SOME REPAIRS.. I THEN TOOK MY VEHICLE TO NATIONWIDE CAR CARE AND THEY BEAT THE ESTIMATE MY ALMOST $200.00 !.. I AM SO GLAD I FOUND NATIONWIDE. THEY ARE HONEST AND EXPLAINED EVERYTHING TO ME COMPLETELY. IT IS REFRESHING TO FIND A HONEST REPAIR FACILITY. I WILL BE BACK AND WILL RECOMMEND TO ALL I KNOW TO GO TO NATIONWIDE CAR CARE FOR ALL THEIR AUTOMOTIVE NEEDS.VERY SATISFIED,VINNIECA VASAS

I love this place and the crew is the bomb! Experienced, trustworthy and caring.

Very good service and honest (Tell James Mario sent you)

We are from middlefield ohio and these guys made it so we got home safely. Thank you so much!

Excellent service fast and efficient..

Great Service and nice fast respectful to there coustemers Wish them Best

A Company that doesnt Care -- Do not trust this business. They are not trustworthy, nor are they operating their business with integrity. Nearly 12 months ago, we trusted them to make a repair to a fuel line sensor in our Toyata Rav4. The Toyota Rav4 had been in their care multiple times before we entrusted them with the fuel line repair. The manager, James, assured us their business could make this repair. I provided a diagnostic report which indicated which fuel line was faulty. Nationwide Car Care made the repair, but to the incorrect fuel line sensor.In this way, we paid for replacement of a fuel line sensor which did not need to be replaced. The manager, James, admitted the mistake, and we then agreed to have them repair the correct fuel line sensor. I regret this decision. Within 10 days of the 2nd fuel line sensor repair, the Rav4 overheated while traveling on I 480. The long and the short of this cautionary tale is this: while making the repair to the 2nd fuel line sensor, the Nationwide Car Care technician (Jake) compromised a radiator hose on our vehicle while working on the fuel sensor. Jake neither informed his manager (James) or communicated with us, the customer, that he compromised our radiator hose of our vehicle. Rather, Jake tried to cover up the mistake. He put some type of epoxy on the rubber radiator hose and placed a new clamp on the hose. After the car overheated, a local dealership looked at the car. The dealership found the inadequately repaired radiator hose and determined this ultimately caused engine failure. Recommendation: complete new engine. When questioned, Jake (the Nationwide Car Cares technician) admitted that he compromised the radiator hose. We have it in writing from the General Manager of the Company that their technician made the unauthorized and ultimately inadequate radiator hose repair to our vehicle which we believe led directly to the engine failure. See pictures of the compromised radiator hose and Nationwide Car Cares unauthorized repair. If we had been informed that the radiator hose had been compromised, we gladly would have paid for a new hose to be installed.We, as the customer, were not informed. We are left with a Rav4 with blown head gaskets in need of a new engine. Nationwide Car Care has yet to do the right thing by making reasonable settlement. Do not trust this business. Their lack of integrity has caused significant damage.

Staff is always very friendly and attentive. Always come here for my oil changes 👍

Very professional very polite good mechanics

Friendly. Really helped with finding the problem and keeping it real. Fair prices.

They advertise a $17.95 oil change on the banner in front of the shop, yet when I picked it up, they charged $19.95. When I told them the banner said $17.95, the unfriendly guy at the desk said nope, its $19.95. Then said there was an additional $3.00 diposal fee and another $2.07 for shop supplies. I asked what shop supplies were needed and his response was for the towels they used to wipe up the oil (which they didnt use apparently, because both fenders, hood and steering wheel were covered with greasy hand marks)!! So after a 40 minute wait (mine was the only car in the bays) my $17.95 oil changed ended up, after tax and fees to be $27.02! Go to Lube Stop, youll pay the same and youll get it done 30 minutes faster!! Check out the Better Business Bureau website.

I took my husbands car there for a second opinion and got the break job done there. They were 300$ less then the place i had been going to. And instead of take days to fix it, it was done in 1. My vans starter decided to crap out on me, they walked over to where i was and was able to get it started so i could drive a deiveway over and get it fixed. Again it was done in about an hour. These guys are beyond great. And charge less and wont say more is wrong that what it is.Thanks guys for the wonderful service that i have received!!!!

Been here numerous times and they are good mechanics and on occasion, have worked with me on prices, plus I was the manager on 4 of their sponsored baseball teams.

I have used this place many times and they do good work at a fair price.

There always helpful not pricy and get the job done when they say they will

Always good service everytime !

Great repair shop, honest & reliable.

Ive used Nationwide many times, however recently decided to get a 2nd opinion on their estimate. I was quoted by Nationwide for $800 and it ended up only costing $150 at another place. Now I refuse to go to Nationwide and wonder how much money I have wasted in the past.

Nationwide Car Care Center in Fairview Park robbed me of several hundred dollars. I took my car in for a vibrating steering wheel and had the struts replaced. The new struts were duds, which they replaced for free on my second trip. Then, the steering wheel began to vibrate again. I brought my car back a third time and was told it just needed balanced. By the time I had driven five hours with this repair the car was vibrating, bouncing wildly and in far worse condition than when I brought it in originally.I took the car to a different mechanic who informed me that he had no idea where these parts had come from.Nationwide offered to fix the car again, but I was not willing to trust them a fourth time. I was told that if I chose to get my car fixed elsewhere I could bring the parts back and be refunded for the parts and work.I ended up taking my car elsewhere and paying over $1000 to have Nationwides work repaired.I went in today to return my parts. They took my struts, gave me a receipt for $0 and was told they would try to submit them for a refund. When I found this unacceptable, I was interrupted, yelled at, talked over, refused my refund and told to leave.

I asked them not to rotate my tire I didnt have time. I wanted an oil change I get called in two the shop and told the brakes I just put on are bad and the stablizer bars cracked I wont be back took it to my normal guy itall good

On 4/12/17. My father, uncle and myself went up to nationwide to have them seal a rim for us. The gentleman told me itll be $25. 5 mins later he comes back out and say its all done. So I ask what he did because I wanted to know why I was paying $25. Thats when the employee showed his true racist self. He went off the handle threatening my life calling me a sharmoota (Arabic word for female dog) told me hed call the police on me if I didnt leave. Then proceeded to tell me to meet him outside the shop at 6 pm to handle it like men. If I ever had an employee speaking to my customers in this manner. He wouldnt last a shift in my establishment. Its very pathetic, Ive been in Fairview for 26 years. And this is the first time anyone has disrespected me or my family in this way. Unreal.

Horrible experience at Maple Heights location. Quoted one price but charged another for oil change. They said my car required synthetic oil. I looked at previous invoices from dealer and they showed two out of three times, dealer used regular oil and synthetic once, so I am still not certain. But Nationwide claims to rotate tires, inspect everything, top off fluids, etc. with oil change. In actuality, they did nothing but change the oil which took an hour. Waiting room was extremely cold, dirty, and fumes from the bays were coming in pretty strong. Would NOT recommend nor will we ever return.

Fair priced, and always goes above and beyond.

Great fast service. Low prices. Thanks Jerry and techs!

POOR REPAIRS THAT DONT last. I have had a decent amount of work done at this shop. I believe they use cheap parts and do not always do the job right. I had front axles put on at this shop because of bad cv joints. The right one broke during the mechanic test driving it. They replaced it with the same part. It broke again later that week. I had to have the car towed back (was not reimbursed). They replaced it with a different axle (this time they said of hardened steel?). They only replaced one with the upgraded part and said the other could not break because of the way it it into the transmission. A year later they are both clicking and going bad again. The first major job I had done here were complete rear brakes. The brakes squeaked for weeks which they assured me was normal. Finally they agreed to take a look at it and said that there was a metal bracket that needed to be bent and broken off of the calipers which was causing the squeaking. This made me wonder if the parts were right in the first place. A year later i needed new calipers and they were not under warranty. My father had brakes done on a foreign car at this shop. They tried to force american fitting into a metric. Had to take the car elsewhere to have the repair done right.

I went in to nationwide for a loud noise in my front end after another shop gave me a estimate for 850.00 nationwide quoted me 230.00 and fixed my problem its been running great. thanks steve and ron for great service.

Ive been to this business two times this year. Each time, the service is professional and pleasant and the price is competitive

I am glad I came here, they saved me 250 dollars. I was told by another shop my wheel was locking up because of bad brake calipers, it turned out all I needed was a 50.00 hose. Thanks Nationwide for being one of the HONEST shops out there. I will be back when I need future repairs!

If I could give zero I would. DO NOT GO HERE!!!! They never rotated my tires with my oil change and ruined the whole set of Yokohama tires and didnt notate my visits correctly so there is no proof. Manager is rude and very unprofessional. I repeat DO NOT LET THEM WORK ON YOUR CAR!!

Had my car towed there last week, never been there before, had a great experience . Go see James

It was efficient and fast, no long waiting and all in all it was a good experience.

Take your car anywhere else!!! There is tweekers working here that messed up my car! Took it there and the put a new engine in my car twice and it still wont run! They left grease all over the inside of my car and had the nerve 2 say I brought it to them like this! Take your car anywhere else!!!

Great service and customer service I recommend

Very professional and courteous and the fact that the pricing was fair and accurate that made it my day and time wise it was right on the money definitely coming back for future service.

Fair price, honest work.

Great customer service

They are fast and great...

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