Theyre just trying to price gouge people. I had built the majority of my Gaming PC Rig and simply needed Geek Squad to put my cords on my motherboard and they insisted they would need to check everything and it would be $200 to connect the cords and ensure that everything else was connected properly. You have options so shop around and dont take their outrageous prices at face value. I got someone at N&F Computers to do EVERYTHING that the Best Buy Geek Squad said they would do for $87. Absolutely RIDICULOUS what they are trying to charge people. Just trying to screw people over and make a quick buck.

Super helpful employees! I was able to get a new TV thats perfect for me. The employee explained the different options to me (Im TV illiterate) and loaded up the box for me. Very quick, professional, and helpful!

Made a trip yesterday with the sole purpose of getting educated on current WiFi technology. I had the pleasure of meeting Sam and she was very educated and answered all of my questions. Sam had no hesitation in any of the answers she gave me as if she was an expert in the field. Thank you very much Sam for your time and expertise.

Couldnt find anyone to help me for atleast half an hour. Then I asked if the printer was supported by the software of the laptop and they said should be and then I asked if they could hook them up for me and they said they have to come to my house when I had everything right there. I said I would pay for it but they still said NO I asked the girl is there any instructions on how to hook them up and she told me to Google it I say this place has THE worst customer service experience I have ever had and I even spoke with the manager Jeff who basically said he couldnt help me either, so if you want or like bad customer service then shop here because I will NEVER step foot in that door again.

Too big for their britches. Now its the money! Cellphone prices like everyones. Sale prices remain the same too long. I know how it was, great prices. Ive been a customer for YEARS, sodisappointed, all electronics and appliances at home, BEST BUY, Ive spent thousands $. No more!

Went in to order an exercise bike and the store associate was phenominal. He pulled up the 2 models that we were looking at and did a comparison for us, he spent 15 minutes just going over the 2 models to assure that we were happy with our purchase (I know this is their job but in todays world this isnt the service that you receive). Extremely happy with the service we received today.

Im sure everyones already been to big franchise stores like this, and quite honestly, theres not much difference between any two Best Buys. I wouldnt say my recent experience was anything to write home about, the employee that assisted me didnt go out of his way to ensure I got the product I needed, but he did go out of his way to get the product I wanted and got me a better price on it. If youre expectations are absurdly high, you probably just shouldnt interact with people, but if you have the natural expectation to be treated like a person and to be given reasonable assistance with your purchase, I would recommend this Best Buy.

I was in and out and the lady that helped me was friendly and informative

Im from Michigan so this location was a little smaller than I am used to but still had what I was looking for. In fact the locations where I am from have been low or out of stock on a lot of stuff lately but this location was well stocked on everything I saw. Employees were friendly. Was overall a pleasant experience.

Great place to compare appliances, audio, & computers. Nice selection of Apple products. They need to offer better service; especially on the floor. Geek Squad is available. They will price match.

Well I was thinking, at first......but then this great guy came in and fixed my crazy phone, so great and way to know your job *********

Very little stock on shelves. It has always been difficult to find help at this store. I waited for an employee to finish answering someone elses question to ask mine. The employee just turned and walked away not acknowledging me at all. I was standing right in his field of vision looking at him, so I cant imagine he didnt see me. Eventually found someone. They didnt have what I came for, so I went and got it elsewhere.

Inventory seems to be thin because of covid. Went in for 3 items, one charge and two cables. I was only able to find the charger in stock.

The staff is always friendly and aimed to please. Fast service too. I had a screen replaced on my phone, in and out 30mins max, no questions asked.

Busy, busy, busy! This store is always hoppin’! Most Best Buy employees are extremely helpful, but some act as if they are “too busy” to answer simple tech questions or concerns. Also, if you are working in a certain section of the store (AV, Apple, appliances, etc.) PLEASE KNOW THE PRODUCTS YOU SELL. An “I don’t know” is not a good look/answer. Sanitation stations with hand sanitizer and wipes are available and clearly marked. Bought two items with one return item in just under 20 minutes. Overall, very good experience.

Good service...products are sometimes inaccessible but thats just the nature of product security in retail...

Bought a laptop and the service was very helpful and very friendly. Highly recommend.

Bought a 64 inch tv. The sales guy helped us even after his shift get the tv in the van with 3 kids, hockey equipment and a stroller. Made a jokes to help with the stress level. Ended up getting creative but we all fit and love the new tv.

Mediocre Best Buy. Small selection and many items seems to be out of stock routinely. Never had an issue with the place but the sheer lack of selection is disappointing.

Great friendly service. Everyone was so helpful, never rude.

Its a good best buy..customer service is very good up front.

Outstanding service. Walk in, greeted, shared what I was in there for with two primary options already in mind, and they immediately ran through the pros/cons of them both. I felt confident in my purchase with no hesitation.Quality & knowledgeable staff!

I was greeted at the door which is a plus for me I feel like Im a valued customer they didnt have what I was looking for but their customer service is great well shop again

I took my ipods to Bestbuy due to a covered issue by apple. I was sent to the Geeksquad. No customers were around and two employees were standing with me. They said they couldnt help me because I didnt have an appointment. They were not helping anyone else and there were no customers waiting. I will never spend another cent in Best buy. The have no idea of customer service!

Very good store to purchase all of your electronic needs.

I was dropping a computer for friend. The geek squad was good. No issues there.

Customer service was awesome today with an issue we had with our ring system .

Easy purchase but no one was on floor to assist.

Staff was helpful but I got at a time not all stock was out so did not find what I wanted. I will check back. Same associate was very informative on when best time to get best deal on what I want!

Nope. Just needed one thing. It took forever to flag someone down. When I asked if he had the thing, he said maybe (friendly enough) and asked me to give him a couple of minutes. Cool. Five minutes turned into ten. I never saw another blue shirt. I decided I would just order my thing from Amazon. As I was walking to my car, I saw the young man outside, presumably on break since he was just kind of wandering around behind the store.I understand that sometimes things get hectic. I understand that people are people. But do you know who doesnt forget about me when I need something?Amazon.

I went to this Best Buy on Sunday to look at TVs. I wasn’t seeing what I wanted, so I was looking for help from an associate, but I was never helped, so I left.I ended up ordering a TV on Tuesday for same-day pickup at this store (“Ready within an hour,” it said). I got an email after the store closed (way more than an hour after I placed the order) that the TV I ordered wasn’t actually in stock and they didn’t know when it would be. When I called the store the next day, they said that if it was going to be in stock it would be by the following Wednesday, ten days after I originally wanted to buy a TV, and 8 days after the TV I paid for was promised to be available.Thankfully, the TV ended up in stock, and I picked it up on Monday (over a week after I went to the store for the first time, and 6 days after I paid for it). When I got there to pick it up the associate who helped me was pushing it in its box along the floor, and the box seemed slightly damaged. When I got home, the TV was broken.I’ll have to take it back tomorrow, but the website says that it won’t be in stock again until Saturday, a full two weeks after I first went into the store. With this store, who knows when I’ll actually get a working TV.

No help @ all.. barely had anything displayed in stock. I use to love Best Buy but now its my VERY last resort due to the SERIOUS deterioration in the last few years.

Tammye was super nice and patient. She helped us to purchase a dependable laptop!

I have been shopping at Best Buy in Clarksville for several years and have always had good service. Today though, I received the best service ever. I took a printer back that was not doing what it was supposed to do. Not going into a lot of explanations two employees went above my expectations. I just want to recognize these two to corporate . They are Brandon and Lori. Thank you two so much!!! Signed. Michael Hutchinson

I dont know about the rest of the staff but the woman and man that took care of us both days we have been in the past week were fantastic. They are the people that do the phones and they were great, busy but they kept up with as much as they could and did a great job, even through all the rude interrupting customers.

This Best Buy has everything you need. Electronics, TVs, computers, cell phones, washers and dryer. Just about everything. The staff is extremely helpful.

Friendly and helpful workers very knowledgeable about the items they sell geek squad not so much

Easy pickup service. Great staff

Very helpful and knowledgeable staff love shopping here

I bought my Airpod pro. Im happy was good service.

Who would have guessed so many people would be shopping for TVs on a Tuesday night in Clarksville. The customer service provided by Jack, who was new to the job, and Gage who seemed to be training him up was outstanding. Those two were on top of the entire tv section making sure everyone was taken care of and there were at least 4 other customers in the shop at about 8 pm also trying to purchase TVs. The 4/5 star rating because management could have deff sent some help their way. those boys certainly earned their paychecks tonight. Jack was knowledgeable and was not afraid to ask questions to his peer gage if he was even a little unsure which I did not mind one bit. The process was a little slow but he was an honest salesman and I respect that. Thanks for the help boys!

After ordering computer and getting shipping notice Best Buy said there was a problem with payment. Store could not help, corporate hung up on us. Called bank/credit card was good to go. Got a shipping date before they said there was a block. Finally got a hold of someone in corporate they cant cancel purchase even though it has not shipped. Went to local store no help again except to call corporate. New shipping date but website not updated. Call corporate again they clueless what is going on. Still will not cancel order. Who knows if/when we will get order. This company is a joke. Check there FB page. I learned a lesson never shopping here again.

Bought a speaker for tv with bass speaker sounds great

Very nice associates, however I did have issues finding one at first. They helped me understand that a 2-din car radio can fit most vehicles regardless of size. They even were able to pull up most of the parts and adapters I needed. Overall lots of things I saw on the way to get the radio that I wanted, but didnt need.

This Best Buy has a great variety of products to pick from, friendly staff and good deals.

Staff has always been super nice and helpful

Ive visited this location multiple times on my way to church in the weekends and Ive always had a positive experience in each visit.

The staff are nice as well as their warranty although the when getting your device repaired it could take a while they always try to ethier fix it or give in store credit.

Was there to buy a thumb drive was treated like a ghost. Not one person I tried to ask questions where willing to help .

Had to wait for help but great help. Had to wait in line as it was high theft item. So it was refund line too. Yikes.

Curtis to the rescue!(There is always one in the bunch that goes beyond, thank you)

Tammie assisted us in buying 2 new laptops for college. Very knowledgeable about the computers.

We had a great experience with Brandon who helped us choose a surround sound system and entertainment center! Thank you!

Technology store. They are always sold out of the mid-range cell phone options everytime I go in there, but have plenty of flagship and budget options.

While I had a hell of a wait for pickup they werent out of their ready to assist. They were excellent. The young lady I believe named Chelsey with the puppy face mask was amazing.

Amazing costumer services! During pandemic they are working on costumers side following safety guidelines that you can feel safe while you shop.

Good service and help load my 65 8nch tv

They were very helpful for what I needed. Clerk was very patient with me.

Goid place for birthday and christmas ideas

They can be pushy sometimes, but overall I find their pricing to be competitive. They are one of the few stores that still price match. They typically have a good selection of items as well. However, all of that is hindered by non attentive employees. Its very rare to go here, show interest in a item, and get immediate service. Normally you have to walk around until you find someone(if you can) and have them page another person for that department. Hopefully in the future they will improve on their customer service.

I went in today to buy a wireless router, Roku, power strip, and a new mouse. The router was out of stock and I wanted to find out when it would be in. I asked to talk to someone about the router and was told we will send someone back soon. After 10 minutes I walked out of the store. The employee didnt care that nobody came back to address my issue. This is why I dont go to Best Buy anymore.

I went to buy a sound bar and wolfer by Polk audio and the sound is amazing. 🎶 🔊 🎧

Customer service is great, and the workers are very knowledgeable.

Great place for office products, electronics and small home appliances like blenders, toasters etc. Larger appliances like washer, dryers, refrigerators are also available. One of the awesome things about Best Buy is that they will match any online price on Amazon as long as it is solid by Amazon itself and not a third party seller on Amazon. I probably purchased a television every Black Friday for the last few years.

Knowledgeable sales staff and always ready to help me find whatever I need.

A man helped us and he had a good attitude he wasn’t mean but he kept addressing my husband. I was the one looking for a product but the worker kept asking my husband questions, even when my husband kept looking at me and I was the one answering the questions he continued to address my husband.Nice guy but needs to learn that women are not dumb and the husband is not the boss of us. Talk to ME if I’m the one looking for a product and not my husband. I’m the one who knows what product I’m looking for, so ask me. Talk to me. Not my husband.

The staff was very helpful the person at the door greeted us with a genuine smile and welcomed us to the store

I have used this store many many times. Every time I have questions answered professionally. They do not look at you like your ignorant for asking a question you need answered. Friendly, professional, and knowledgeable. Huge kudos to the management their! Thank you!

Everytime I go back they are out of stock. Not going anymore.

I called this Best Buy store on the way to the store and 10 minutes later no answer and i was at the store. I went in the store phone in hand and was told the store does not answer calls. OK. so I proceeded to look at the computers because thats what I went there to buy, but after being ignored by these three employees for fifteen minutes even as I took a picture of them NOT a single one asked me if I could use some help.So after I saw what I liked I went home and ordered it from Amazon, really like to buy something like that local but the people there clearly work by the hour and do not care.

I bought several major items for delivery and installation. Set delivery/installation date a month away. No problem as I wasn’t in a huge hurry at the time. But as delivery date came closer I was eager to have tv in the new house. Received several emails regarding delivery/installation instructions and COVID safety two weeks, one week, and then two days in advance. The day before delivery day I received a call and an email saying the date was to be rescheduled. Rescheduled for three weeks out. I was told my order would be expedited if possible. Also, don’t think because you are an Elite or Elite Plus member you’re in the clear. I am an Elite Plus member. So schedule that delivery or installation if you want to but, be aware that they will pull it at the last minute.

Experience. Knowledge. Great customer service. Ask for Tammye.

I Really like this Best Buy .The employees are very friendly, knowledgeable, helpful, and courteous. The kinda loose a star for the cell phone department mainly because I had an issue with one of the females having a bad day. Not a good experience at all. I believe she no longer works there now, but the other cellular representatives always seem in a hurry and doesnt seem to like it if you ask questions. Not all of them, but I know at least 2 of them that I have had this experience. Other then that, Best Buy employees are good...

It was ok their pc stock is really low so you have to wait to get what you need might as well order online

We Got There, They Got Us Right In but We Had an Appointment .had To drive All the Way From Metropolis because Paducah doesnt do this kind Of Work no More. But One Of The Guys was Kind of Rude To My Mother. Didnt appreciate that At All.

Terrible customer service. I will not be returning to this store again.

This Best Buy may as well an empty store, better luck on Amazon prime. I walked in looking for some thing and the employee told me he could order it for me. Could have just stayed at home, saved gas, and ordered it off Amazon. STOCK YOUR STORE

The staff is very helpful.

I am not sure if is this best buy or now best buys are like this but I encounter it a little bit empty and hard to find things

If I could give this company a negative star I would. They have become very anti-customer. You can no longer get through to the stores directly when you call. I have called about a laptop repair several times and keep getting the run around on the repair. They have also had my laptop for over a month with no update. I have put in several tickets for someone to call me and NO ONE has bothered to call. They dont care about their customers anymore.

It was ok it had what I needed workers arent to friendly. Some dont seem to want to help you. If you do run one down and ask them if they have the item they say no right off with out checking or knowing I called and was told they had it. They didnt know I understand not knowing but say let me check instead of just say no until you tell them you called then they say oh we just got a shipment in. Well dont say no before you know. I dont shop here much because of the workers are not nice or helpful maybe it will change but I dont think so. Its just a pay check that they need.

Wow, great experience. Richard was phenomenal!! Hands down, he was attentive, knowledgeable, and was able to answer all of our questions in depth for computers and TV.

On 1/27 I ordered a $1900 laptop from this store with my Best Buy credit card. Because the card was new, I called the issuer to make sure there wouldnt be any problems with me making a large purchase. I was assured that my card was active and could be used without any problems. Sure enough, I was able to place the order just fine. I selected 2 day shipping for my order. I received confirmation of my shipping method but did not receive a tracking number. I called on 1/27 to check on the status of my order and was assured that I would receive it on time on 1/29. On 1/28 I still did not have a tracking number and the Best Buy website did not say that my order was being prepared or had been shipped. I called for a second time on 1/28 and was again assured that I would receive the laptop on 1/29. I did not receive the laptop on 1/29. I called for a third time on 1/29 and was told that the store was working on it and that I would receive my tracking number and a callback from a supervisor on 1/30. I did not receive a tracking number or callback. I called for a fourth time on 1/30 and was informed that it might take up to 48 hours from 1/27 for me to receive an update and that I would hear from a supervisor on 1/31. I did not receive a phone call. I called for a sixth time on 1/31. I was told that I need to visit a Best Buy store to verify my identity before the order can be shipped. I dont know why they suddenly decided that my identity needs to be verified. I also dont know why they didnt simply tell me to visit the store in any of the previous 5 phone calls about my order. I am very disappointed because I needed to receive this laptop quickly in order to complete a project on time. Additionally, due to the COVID-19 situation, I ordered online to avoid visiting such a large store.

Had to hunt someone for assistance but once help was found for the info needed to get what I needed. Good experience - found fair deal. Lots to choose from

Looked to recycle a TV here and you have to pay for recycling.

Best Buy claims to recycle electronics, but this is NOT TRUE. It is just another means to get more money from consumers, without actually helping the environment.

Store had mostly empty shelfs. Had to asked 3 associates before I found someone willing to help me🙄.

Had to pick up headphones. Great employees. Helpful and knowledgeable. Great inven3 In and out in less than 15 minutes

Smaller best buy. Easy to navigate. Staff was pleasant.

I like this Best Buy, the only thing is that they seem a little bit understaffed But when you do have an employee working with you they are very helpful

It was ok but I have to add that the geek squad for Apple is a joke. Apple scheluded me to this was the 4th place that did not have an iPhone 6 to replace threw my warranty. The first time they scheduled I called with a number code provided and geek squad had no idea and did not care to help me so after 2 other places they scheduled these guys again and the worker was like uh no we dont have that in.stock. its ridiculous still although I purchased a new phone I still kept paying for Apple care for no reason ridiculous

Very knowledgeable compared different computers and let me choose which one was for me. No high pressure sales. Excellent

Purchased some Beats headsets for the 2nd time (lost first pair after 4 years), I also purchased new iPhone privacy screen protector, iPhone case, Apple tablet case and charger. They had what I needed this visit Except for a Apple privacy tablet screen protector. I’m not going to take away a star for that. They are really nice when you’re there to spend $$$ 🤑. That’s when the customer service kicks 🦵🏻 in. Lol.

They move kinda slow but are very respectful and provide professional service

Good selection. Could be a little better. Staff is ok

They often have good deals to compete with online stuff. I purchased this air dryer for 69.99 (it works great no smell and still get do frying) and the nutribullet it too is the bomb. That is all

I went in to purchase a MacBook! I needed some help with choosing the best one for me.. Justin was very knowledgeable and friendly! He helped me the entire time and had amazing customer service! I will definitely be back!

Love best buy and Jason Martin!

I went in had all my questions answered and was out within 10 minutes great service

Definitely need more employees. The lack of employees makes it incredible hard to buy anything or ask questions.