Devin was awesome. For a guy who is relatively new he knew what he was doing. Hope he got to eat lunch after helping my wife and I with new phones

Devin Freeman was the best! But the manager or the Boss whatever his name is was nothing but rude and very pushy wanting to rush everyone in and out! I’m sad to know that Devin will be moving, so with that being said I will take my business to Parkersburg now away from that manager!

I brought my mom in to the store to upgrade her iPhone and we were immediately greeted by Devin. When he was able to assist us, he was honest, considerate, and very patient with all of our questions. He helped us save money and upgrade our plan to better suit our needs. We normally avoid coming to the store due to previous experiences, but Devin definitely changed our opinion on representatives. He was fabulous!

Devin did a wonderful job in switching us over from Sprint. After a less than ideal experience with Sprint, and deciding to change services, Devin calmly walked us through the plans, process of switching services and took care of getting the new phones and service set up. If this visit is indicative of what to expect from ATT, I will be happy for years to come. A HUGE Thank You to Devin and his great work!

Mike was very thorough and patient with us. He was so friendly and personable and made us feel so comfortable. He made sure we were well informed and ready to make our decision. A pleasure to deal with. We would highly recommend

Mike helped me upgrade my phone. He was super cheerful and super helpful! He explained everything very throughly, I feel confident if I have any issues he would help me to the best of his ability! A++ customer service!

Devin, salesman, was outstanding. Met me as I walked in store and introduced himself. Asked what my needs were and then shared solutions and helped come up with answers. Gave great insights. Problems solved.

Devin was amazing! Stayed almost two hours after the store closed! Very helpful and reassured my wife and I that if we are not satisfied with the products to come back and see him! Highly recommend Devin, he is a great example of customer service and what all at&t employees should strive for!

Devin has made this the best visit ever. He was more than helpful and knowledgeable! Very honest and kind individual who is truly an asset to your AT&T team. He walked me through everything and was more than happy to answer any question I had.

Devin took care of us at the Clarksburg location. He did a great job explaining everything. He was knowledgeable and patient. Excellent service!

I received prompt service, the person that helped me was new,but knew what he was doing.the I phone I bought was out of stock,but ordered,and told it would be here in a couple of days.Im tracking it on my old phone.I am very happy with the service I got.

Devin was awesome. Got right down to it and had us out with new phones quick

Sarah NicholsonShe is the best at what she does! I wouldn’t go to no one else! She tells us what we need and recommends To us what we need and don’t need! She is real! She always takes care of us when we need phones! She treats us like family!She’s the best!She treats us like family!So grateful to know her and have her help us with new phones!

Store was very busy but I was assisted immediately. Salesperson listened to my needs and explained all my options. I was able to walk out of the store within 15 mins with exactly what I needed.

Great place to do business. Awesome staff. Olivia was a professional sales lady and helped me with my new plan.

Great customer service and very knowledgeable about products and services. Would recommend Joe and Carrie go see them!!!

My son bought the iPhone 12 tonight from this store. Olivia, Dawn, and Brad helped us. They were GREAT!!! A software update on my son’s old phone got in the way of a speedy phone data transfer. They stayed over late (til 10 pm almost) to make sure that my son could take his phone home with no issues...and it was Brad’s birthday! I am definitely more than happy with the service we received this evening.

Devin was extremely helpful. I have been trying to set up my First Net account for 2 weeks and he was able to take care of everything in just a few minutes!

I didnt have a bad experience with the store itself or any rep. i received bad news regarding my phone that I completely disagree with.

Brad was super helpful and awesome! Wish we could add more stars! A+

Devin was a pleasure to talk to he is the best At&t employee I have ever had help me Thank you Devin!

We had bought a T - Mobile hotspot and was lied to about coverage. Carrie Wright was friendly and courteous and fast to help. She got us a hot spot ready to got to Florida. I am in sales so she was fabulous 5 stars!!!!!

Olivia was AMAZING! She helped me straighten up my account and told me about discounts I didnt even knowni qualified for. I definitely recommend going here if you need any help.

Amazing experience, Super nice and friendly overall. Definitely recommend!

Dawn and Olivia were super helpful!They both were knowledgeable and efficient.Excellent customer service.

Absolutely horrible experience. I’ve been an AT&T customer for 15yrs and now I’ll be finding another carrier. After purchasing over $1000 in new merchandise we had a set of buds go bad in just a month. After being told by the manufacturer to return to the store and even calling to confirm with store we were told they can’t honor a warranty over their own, after running an hour to them, that it’s the manufactures problem or our problem and they could only do a extremely small account credit (we would still have to pay them off) but a supervisor would have to approve. Don’t waste your time or gas find another carrier who can actually help and cares to keep the customers business.

It’s not the store’s fault it’s AT&TS fault for advertising something they don’t have available in the store and you have to wait 1-2 months to get it

Dawn was absolutely amazing!!! She helped me set up my phone step by step and was very patient. Thank you!

I was assisted by Devin, which provided very good customer service while providing patience.

Devin took good care of us we bought two new Apple watches. I will definitely as for him everytime we go into this store.

Worked with Devin. Amazing experience! He was knowledgeable and very friendly!

Davin was great, Ill be proud to have him working for me.

Great service. Very polite and patient.

The service Devin showed us was very professional. Thanks for all his patience and help today.

HORRIBLE customer service! Lazy, and incompetent management. Refused to honor another supervisors promise, even with account properly noted.

Great service with Devin..hes gem

Worst customer service ever. U stand there forever and they will not help you.

Terrible experience, management is as much of a joke here as the sales rep. Had to go out of town to another store to get my problem fixed. Wouldnt recommend

As usual manager Dawn made sure all my needs were met !! She has been such an incredible manager and through the years she has been a major reason we continue our business at AT&T !!!Today she introduced me to Lynette and Lynette set me up with a new IPhone (11), various accessories and even a sanitizer box. She was professional as well as caring !!!You are fortunate to have Dawn and Lynette on the AT&T team.

Devin was amazing and very helpful!!

If I could give a half of star I would they ran are credit several time without telling us they was going to!!!! And then ordered us tablet told us it would be there in a few days and now a month later and still not even a phone call

Clean atmosphere, adhered to social distancing and all that, so that was good. But terrible sales guy. Tried to sell me an upgraded phone and plan, that was waaay more than what Im paying now. No thanks. He just didnt really listen to what I wanted, you could tell he was just trying to make a sale. Oh, and he insulted me because I said I dont want or need to upgrade my phone very often. He basically called me stupid, but not in those words.

The crew working were extremely helpful!

Had a couple bad experiences with the phone not being activated but we called and spoke with Dawn and she fixed it in minutes! Super helpful and kind.

The people here are friendly and will pursue any problems you are having until they are resolved. My most recent visit was an easy one I guess. My SIM card died. But weve had some really tough ones mostly stemming from 2nd or maybe 3rd party entities dealing with warranty and other issues. However the folks here were relentless and got it corrected every time.

Be careful when dealing with complicated issues on your plan changes. They just screwed my wife over not correctly explaining the difference between a pre/post paid plan, and essentially made us lose a fantastic discount on one of our phone plans simply because she was looking to finance a new phone. They werent clear with her that she would lose the discounts and that the plan change would cause us to lose half a month of coverage. The employee treated her badly and was narcissistic/cocky.Absolutely horrible service to people who are concerned about their monthly budget and having a transparent picture on what exactly they are paying for.

The store itself was ok clean and nice but the worker I talked with wasnt very nice . I was looking to get a newer model phone (prepaid). He said you cant touch the phones which I completely understand due to covid pandemic,however none of the screens were on and he didnt even offer to turn them on so that I could see them, even suggested that Walmart had phones also. Seems like if you dont want to enter into a contract and spend 1000s on a phone then your not worth their time .So I went to Walmart and they got my money instead.

3 months ago my husband took his post pay acount of 2 lines to a prepay acct keeping the 2 nd line on post pay and adding a the 3 ed line to prepay he was told he needed my phone to import the post pay number into the prepay acct and that would cancel the post pay acct well instead the covid 19 happened your stores were closed before we could do that customer service said they couldnt help and we have been double paying for a line cause its on the prepay but the number is still on post pay he went to store yesterday and they said thg hey couldnt help and its too late to give back the 3rd line on prepay

Well all your employee who helped us was only worried about going home and not finding a solution or a work around on the problem to be able to add another rline to my service I told him I already worked out a payment arrangement and I have to do it every month because of where the bill is due. Atat knows that but apparently who didnt get the memo from customer service.

Staff were very helpful. I have an AT&T prepaid card on my phone. They helped me set it up using my existing phone and number. Very friendly! Did not have to wait to be helped!!

Nice store, trained staff. But, if you have paid your bills and are not upside-down on your credit, they have no interest in you as a customer. Misleading marketing policies of the corporation do not encourage anyone to become a customer, let alone remaining a customer. Making appointments seems to matter very little if someone walks in just ahead of your slotted time. Prepare to stand and negotiate, because seating seems to be for staff waiting for customers.

If you need anything, Devin Freeman is your guy!

My wife and I finally decided to get a joint cellphone plan and ATT bent us over a rail. The salesman was pushy and fairly arrogant. He was not upfront with the cost of things despite being asked several times. Even with a supposed government discount(and a few others as well) our plan which included two phones (one brand new and one almost paid off) was almost $300 a month. Worst cell provider experience I’ve had yet. Ive had ATT for years and paid $75 a month on my parents plan. So imagine our surprise to get a $290 continuing monthly payment.

Cheyenne was amazing. Very helpful and personable. Its people like that who make the company shine!

Really nice helpful friendly people. In and out no hassles.

Staff helpful patient and courteous

Very knowledgeable people always willing to help with a smile its all about that bass

Very good service. Took care of my needs right away. Store very clean and well kept. Employees are wonderful. Thank you guys.

Up to date store, fend for yourself to get waited in, computer systems crash and takes 2 or 3 times to get phone activated on an account with multiple lines. Their answer, SORRY. Doesnt help when it takes up a large part of your day and you still spend hours on phone with customer service to fix what the store did! Wouldnt recommend this store.

Staff here are really friendly and fun, always there to help and know a lot about the devices

Got waited on quickly all I had was a couple questions but the associate failed to even try to get me to buy today instead or later. They work off commision and they probably couldve had a sale

My 3 month old Samsung 8 Active had a complete melt down in March, burning my coffee table. I had to place it in my bathroom sink and run water water on it to put it out.It could have caused more damage than the coffee table if I wasnt home.The At&t warranty and Samung refuse to replace it.The costomer service personal only know how to sell the insurance and warranties for Samsung products. They offer little or no help in these areas.My recommendation is to stay away from Samsung products and find a provider that knows more than just selling products.

Good service from the kiosk.

They need employees here really bad. A 45 minute wait with only two customers in the store is unacceptable.

They clearly dont care about the customers unless youre in there buying $600 worth of electronics. Called to ask about the restoration fee and was hung up on by some rude man because Well maybe if you would have listened to the recording, you would have heard that I cant answer those types of questions. You have to call customer support? He repeated that twice. Okay, hang up on me again AT&T. Your company sucks, and I cant wait until my contract is up in a couple of months so I can finally switch companies.

Always polite and attends to problems

Extremely helpful.

Fast friendly service

Always very helpful.

Friendly staff. No wait. In and out in 15 minutes.

Nice helpful guys

Went there with a friend who was having trouble with her phone.

Great customer service

Mike was great!

Great service

Great

Helpful.

I am a customer and I am satisfied with the service