Had some questions. They answered all of them. Nice clean store. Friendly workers. 🖒

They usually are more helpful. But only one bad experience going to this store is not going to make me critical.

The guy was very great and professional, I didnt have to wear a smothering mask and they have great outside cameras!!!

They were able to help with my billing issues.

Every ISP is a blatant scam.In November 2020 they were able to star service at my previous address remotely. However, nowadays they HAVE to send a technician in person ($40 fee) to come to your house, plug in one thing, and call another guy to turn it on remotely.

Tyler was such an amazing customer service representative, he treated me with dignity and respect!! He was very attentive and patient servicing my needs with me having a 1 yr old squirm around in my arms lol !! He didn’t give me a hard time nor was he a push over, I was thankful to have him serve me and anticipate my needs. You know how busy us moms can be with a million things on our minds it’s nice to come in contact with gentle caring people such as him. And I upgraded my cable bundle plan and I had to get another remote the service was exact, fast and friendly !!! Come check this place out and ask for Tyler the gentleman !! Tell him Monica sent you lol

The billing department was more then just rude i was talking to a lady couldnt under stand her but she waz nice i ask to speak to a manager she put me on hols came back and said the manager refused to get on the phone it was horrible

We were paying $60 a month for internet with 10MBS. What we were really getting is 7MPS max. Talked to salesperson at Glenway store who told us that we could only get 10 MBS on a device if it was connect to an Ethernet cord!! I inquired about Fioptics, just like I have been doing for the last three years and was told it would be at least a year if not longer before Fioptics would be available in my area. I only live less than a mile to the Cincinnati city limits. There was no attempt to keep my business and would need to pay $42 for the same service while Fioptics customers pay roughly $30 more for much better service. I am now a Spectrum customer. I am amazed at how many positive comments people have with Cincinnati Bell. For me, the services provided are useless.

Justin was friendly, personable and very helpful in resolving my issue quickly. He even took extra time to answer a few other unrelated questions. Thanks.

Excellent service today

Great place for all your ethernet, home security cameras, cell phones an accessories. The staff were very friendly and very helpful.

Very nice and clean on the inside. No lines and plenty of people there to take care of my returns. Parking is the worst part of this place.

I have been working with Justin Terino the past few years for all my CBell needs or questions. He is hands down the most helpful person from ANY internet provider Ive eve dealt with. He knows how to keep customers. So give Justin Terino a shout if you need anything!

The service was nice

Staff were very helpful and they have alot of cool tech to sell in store as well

Great people here and knows thier stuff.

Service was fast and efficient

They always take care of my needs. Always polite.

My Husband to be and I went. To check out Cable and Internet. The salesperson was helpful!

Mike was very helpful.

I went up to take a look at my bill and Josh explained everything. Very detailed and informative. I highly recommend this location and make sure you talk with josh.

Employees do a great job. Unfortunately after the promotion ends that they hook you with, the prices sky rocket.

The staff was helpful and friendly.

I came in to the Western Hills retail store last week and Collin was a huge help. Not only was he very informative, but he also solved my issues very quickly. He explained everything I needed to know and more. I recommend Collin for any inquiries you may have about your account or Cincinnati Bells services. I am a very satisfied customer thanks to Collin!

Just no. Mysoginistic unhelpful.. Just no

We just moved into a house and set up service, but we had to go three times because we kept getting wrong information from them in-store. And they acted like we were crazy rather than helping us figure it out. Finally a tech came to our house and set it straight.

After dealing with spectrum for several years, which was a nightmare, my experience with Cincinnati Bell was a dream come true. Matt H. couldnt have made the process for my transition from Reno, NV to KY easier. He clearly and concisely explained the different bundles/packages as well as all of the charges that go along with them. He got my setup/install date on the exact date that I wanted as well. I highly recommend this Cincinnati Bell store, I could not be happier!

Good

Had better price with phone agent

Matt Hay did an outstanding job helping me choose the cable t.v. and high-speed internet options to best fit my needs.Matt Hay is an excellent Solutions Consultant.

The best Cincinnati bell store around! Tyler helped me get everything I needed for my new internet service and explained how everything worked from start to finish. Overall just an easy and great experience.

Josh Correll was so helpful setting up my Cincinnati Bell account about 5 yrs ago. Anytime I might have a problem he continues to answer all my concerns.Great guy!!

Great customer service, worked with me quickly and efficiently.

Great customer service even came out with a lower monthly payment

Quintin W. provided excellent customer service! He was very kind and patient with my busy schedule. He explained options in great detail and provided me with the best service to fit my needs. I look forward to using and growing with Cincinnati Bell thanks to Quintin making it so easy.

Needs work on their customer service also sent me a free gift that they charged me for later

I had several issues pertaining to my email and phone, Drew was so, very helpful to resolve these issues. He was able to also educate me in using my tablet. He was patient and very I kind. I am a very happy customer. Thanks

We went in to low our bill. it had jumped to over 300$. Madison greeted us right away. Asked us what she could help with. Madison also asked who we worked for to see about additional discounts. By the time we we got done we were at 160$ a month. with no lose in channels or service. SHE IS AWESOME!!!!!! She why we are staying and recommend Cincinnati Bell.

The service was great,the Techs even helped getting my e mail to work correctly,and also helped me to get the best price, great job.

Very friendly and knowledgeable staff. Will never call the Cinn. Bellreps again. Cannot understand them and got better results in the storein Western Hills. Staff was very helpful . Thank You

Quick and easy

Relatively new location is easy to reach and packed full of good fun. In store reps will usually fix your bill, accept equipment returns, or provide new equipment quickly and painlessly. Ironically, the less you are here the better.There is a home theater room fitted with comfy recliner chairs too!

Went into the store and Josh was the one who helped us - excellent customer service and he went above and beyond! Definitely recommend going to this location!! Make sure to ask for Josh-he will work with you to get the best deal and is really knowledgeable about all of the products.

My elderly mother has been paying on her account for months. Her phone was turned off and she ended up in collections. My mother has been fighting this for 6 months. Matt Hay within minutes found the payments and is helping us to get her account straightened out. Cant thank him enough.

Great customer service

Great customer service. 👍🏽 Id recommend Cincinnati Bell for FiOptic internet any day! Too bad they arent in Atlanta. 😩Thanks for 10 years of excellent service!! 😊

Nice person.

Went in to the store today because I saw they were offering a great deal on their service!! Josh Correll helped me set up my account and Im super excited to be supporting this grest business!!

Tyler at the front desk was great, he helped explain the terminology of upgrading to fioptics and the equipment necessary for it to the point where he ended up saving me hundreds of dollars in the end. Very knowledgeable and friendly, an extremely pleasant encounter.

A couple of years ago I went to this store to arrange internet service I felt I got a good deal but the guy said check back and there may be a better deal. I went to the store and told the guy behind the counter and he saved me 15 %. Easy peasy.

Was having an Issue with my billing and my Email. I have spend countless hours on the phone trying to get this resolved and they told me there was nothing more they could do over the phone but suggested that I go to my local store to get more help. Went there with a pretty sour attitude but after 20 mins Dave the rep that helped me got it all fixed and even lowered my bill 20$ more a month than the call center. Thanks you guys for getting his completed so quick when we came in. I will be going to the store to fix my problems from now on.

Cause the driveway is terrible going in an out. When they could have a better driveway an parking lot. Also I have paid twice at this store an now I am to go there and give them 139.81 dollars an by October 15th another payment of 163.00. I have had no trouble till I messed up sending 1 bill payment in wrong amt. An mailed it out early. Post office had it. Or someone lost it .now the Cincinnati Bell / Fioptics.

If I could give it no stars I would. Cincinnati bell has the worst service for internet and their billing department cant get one bill correct. The people working in the store are polite but dont have many answers

I came in to cancel my account and return my modem because I am moving out of town, they were very understanding and didnt cause me any grief with cancelling my account. Did it all in less than 5 minutes. Im sad to leave but I would come back to this location if I moved back.

Turning in my cable

Madison was fantastic and really helpful. She asked the right questions didn’t push and got me exactly what I wanted. Excellent service! 😊

I had to come into the store for the first time with a question about my bill and Quintin greeted me right away! He helped me Figure out what was going on with my bill and reassured me that if I ever needed any other help to call and ask for him. He was very kind and professional and really took the time to make sure I understood what I was paying for!

Dude was nice. His name was Tyler. He’s was about the business and to the point but also friendly. Getting started was a breeze. 5 of 5 would recommend.

Josh and Chris were excellent and very kind to me and fixed my problem quickly

Quintins customer service was excellent. I look forward to using Cincinnati Bell thanks to Quintin for making it so easy.

Just updated my Fioptics service with the help of the Staff and Management at the Western Hills Store. Great customer service, and better TV / Internet options than other providers. Will continue to recommend!

Josh was unbelievable to work with.I am a new customer and Josh went above and beyond on working on my setup and new order.He set up my installation and made sure my package would meet my needs. I would recommend anyone to work with Josh.

They are quick and helpful if you have a problem or question

Waiting for Fioptics at 834 Wells,I had it on Glenway Ave,Great service.

Signed up with Quintin, he was very helpful and made sure to go over all the fine details and made the process very smooth, thanks Q!

My bill is very high. I just have Internet service with them and I bought my own router but I m paying $ 66 or they told me at the beginning that I will pay only $ 44 monthly but my bill is to high than I expected. I like this company but they lied to me so I m Very disappointed.

Very easy to work with. Quick install with no problems. Definitely recommend using.

I have dealt with Quintin multiple times and he has been so helpful! He was very professional, knowledgable, and worked hard to resolve my issues.

I went to the Bell store for the annual review of my bill. I got there at 12:15 on a weekday and they werent busy. The salesman was prompt and courteous. I was very satisfied and had a good experience.

Josh helped me with my fioptics at my old house four years ago and has always been helpful with any issues. Hes one of the reasons we chose to stay with Cincinnati Bell when we moved. Hes is always nice and professional and has been more than accommodating with any questions or problems Ive had. He adds a lot of value to the Cincinnati Bell team!

Thank you Madison E for the awesome customer service! You were very helpful and efficient. Highly recommend Madison for all your Cinbell needs!

Helped by Josh Correll, very knowledge, polite, and professional. When you need something I would recommend you see Josh

I worked with Quintin, he was excellent to deal with and helped resolve the issues!

Great people and willing to provide the service I need

I was looking to switch cable/internet companies but was unsure if I really wanted to make the change. I was greeted by Quintin White as soon as I walked in. The man was extremely polite and professional. I was very uncertain about switching over to Fioptics, but in a matter of minutes Quintin had me convinced to make the change. I could not be any happier with making the change over to Cincinnati Bell. Thank you for providing excellent service, Quintin!

Matt helped up set up auto pay, and was very helpful when we stopped in 4/2/19. Thanks again Matt!

Cincinnati Bell offers better deals than many of the national service providers... This begins to make much more sense when you realize they do not offer anywhere near the same service. We have always had trouble with them changing our contract terms, voicemails appearing late, and poor coverage, and poor phone quality, but recently text messages and phone calls have been showing up on our bills, but not on our phones. There is no saving grace with this company. Do not go here to save money, it will end up costing you in time and frustration.

Cincinnati Bell is one of the worst services in Cincinnati. You can get better deals with another cable company. Faster speeds with cheaper prices. Plus they charge you to lease their modems. Lol dont bother and get something else.

Went to find out about Internet and tv. Josh Correll helped me. Even though the speed wasn’t what I need because fioptics wasn’t available at my house. Josh was very professional and kind. Go see Josh he was very knowledgeable

I drove here to make a payment. The representative that assisted me was incredibly nice and he handed me my receipt. The cable service itself, however, is a different story.

Vinnie is the guy who helped me and he was awesome. He explained everything to me just so I could understand it!

Quentin W. Always takes care of me whenever an issue arises and keeps me up to date on the best offers and upgrades.

Madison did a great job for me when I was looking to switch to fiberoptic. She explained the services, tiers and monthly fees. She setup the installation date and everything was as she explained to me. Thanks for the awesome customer service.

I never had to go into the actual store, but my experience with this branch was too good not to share. I had been working exclusively with Quintin W. on getting service set up for my new home, and I will be the first to tell you, he reeled me in. I was very close to going with Spectrum, as initially they had a better promotion going on, but Quintin wasnt going to let me go that easily. He really went to the mat for my girlfriend and myself to get us the best possible price for the best internet for us. Spectrum couldve counter offered to me a lower price, and I still think I wouldve gone with you guys and Quintin. The man works his butt off for his customers, and I think hes created a lifelong customer with us.Thanks again for everything Quintin!! Ive been telling anyone looking for a new internet provider, about you!

Great service. High tech. Love tge movie room and the gadget.

I had an excellent experience at the Cincinnati Bell Western Hills store. Josh was able to solve my problem immediately. I wasn’t able to get this problem straightened out on the phone with Cincinnati Bell. I am so glad I went to the store. I spent over 1 1/2 hours on the phone with 3 different people and Josh solved my problem in 10 minutes.

In store reps are cheerful and helpful, 10/10.Over the phone customer service is atrocious, 0/10.Service is poor with average equipment, and varying speeds, 4/10.

Quick in and out, no hassle, I knew what I wanted and they knew exactly how to do customer service.

I signed up for service with Quintin, he was very professional and made the process very easy, 10/10 would recommend. Glad that I came to Cincinnati Bell.

Josh, the manager, really went above and beyond to get me a great deal on my services! Screaming fast internet, great tv. Love my Cincinnati Bell!!

Worked with Quintin. He was a great guy and very knowledgeable and professional.

Gus was very helpful explaining to me everything I needed to do and return when I came in the store to return my modem

Ill save you time, dont go into the store, just call the Cincinnati Bell telephone number. I was basically treated like I was an idiot after my cable box stopped working. Received new box that did not work, spent 1 hour with support who told that the box was a dud. Went back to the store, was questioned and was told it could take 2 hours and wasnt supportive at all. I received my 3rd box in 2 hours and guess what, it works fine. Never received any sort of sympathy from the support staff after driving multiple times to the store. I have no idea why Im still a client for this company.

The help was great but the computer was sssslllllooooooowwww

Its pretty crumby service, internet is horrible. The service isnt too bad. The only reason I use Cincinnati bell is 1. the price is super low 2. I got grandfathered into an unlimited data plan for free. so, yeah.

Quick service with a smile, resolved my payment transaction to pay a bill.

I couldn’t be more satisfied with the customer care I received when I started my Cincinnati Bell service Quintin White was very professional!!!

I spoke with a gentlemen named Tom today about my internet not working properly. I was not a happy costumer when I first walked in but after talking to Tom he was very nice and very very helpful he helped me get my internet issue resolved and I left a happy customer ! If you have issues I would definitely recommend going to this store everybody in there is very nice and willing to help you out!

Fast and easy service; pleasant service and knowledgeable customer service representatives.

Would be better if Cincinnati had fioptics in my neighborhood and only DHL for internet which they call ZoomTown which is slow slow slow and not worth the money