Super friendly staff and great customer service. Highly recommend! 🙂

I love my T-Mobile store always friendly 💕

Paul was awesome! He went above and beyond to help

Great service. Was helped by Paul and he was very helpful.

Chris was SO informative and helpful!

Love coming to this phone store. Best service over other companies

Chris was amazing. He was very patient and helpful.

I came in yesterday to get a SIM card swap and got to deal with Brent and had an awesome experience he got me squared away thank you brent

Super friendly and helpful staff, a very enjoyable experience for my wife and I; thanks.

Everyone was super friendly! There were issues with getting my new phone activated and the staff figured it out and held good conversation with me 😊

Attendant Allison was very rude and needs customer service training. Bought my phone 2 years ago and she was rude back then, not sure why she is still there. A man helped and checked my phone....he did my order for a replacement phone under warranty. Got a message stating that my phone was ready for pick up. I go to get it and they tell me to delete and wipe everything out. After i did that they tell me unfortunately i can not get the phone i need to do a insurance claim. So i was without a replacement phone and no contacts!!!

Allyson was great! I was foaming at the mouth frustrated when I came in and she fixed a problem I had going on for over a month with my Apple device. She needs promoted.

Very good service

Clean store. Walked in with my partner. Barely greeted, woman was rude, did not introduce herself. Felt like I was bothering her so we left the store.Left T-Mobile and switched to Sprint that day. Thank you for helping us decide who to go with!!!

Terrible Customer Service

Great customer service at this location!

Excellent customer service and knowledgeable people. Thanks for everything

Excellent service and very hepful staff

Everybody was super helpful. They gave me what I want. No crowd, I was in and out in 10 mins

Great staff. Great prices. So glad we switched from Verizon. Best T-Mobile in Cincinnati.

Awesome people. Amber is amazing. Lauren is legit. Dan is divine and Andrew is also awesome.

Went in to setup a data package only (no calling or text) for $10 a week line for my in-laws visiting from Turkey. Had no problems and the staff were very patient with our unique setup.

I walked into the store, the store manager looked right at me (i knew who he was, because i had talked to him once before), but everyone was busy, so i waited for someone else to open up. A few more people came in behind me. They finished talking to all the people that came in before me, then started calling people that came in behind me. They skipped right over me, even after i had been waiting for about half an hour. I love T-Mobile, but I do not like this store, and i will not return to it. As of right now, since i couldnt talk to any of the reps, im still an AT&T customer; i went in with the intention of switching back to T-Mobile, but walked out with a bitter taste in my mouth.Also, they DID NOT have a sign in sheet out, so that was not the issue.

I entered this T-Mobile Sunday the 28th 1hour before close,upon entry I see 2 workers sitting down playing on their phones which is ok because the store was pretty empty. Out of the two the taller Caucasian male approaches me no hand shakes no hey my name is nothing all he said was WHAT DO YOU NEED HELP WITH” . I Begin to explain to him that I ordered an iPhone but I never received my esign form to finish the process so I was never charged. So I asked him to pull up my account up he said why ? I said because I want to see what I need to do to get the iPhone. He looks at me and says but why do I need to view your account ? I was irritated so I begin to just walk out. My plans where to just buy a brand new iPhone cash I just needed to know the price basically and he didn’t give me a chance to even buy anything. I own a company my self and customer service is key it helps with sales and it’s crazy how he didn’t want to make a sale ? I don’t want him to lose his job but some one needs to sit with him because what if I was a Secret Shopper. Thankfully I called 611 and bought the phone over the phone with customer service but I would have bought it in store

It was just a quick trip for a freeby on T-mobil Tuesday. But the store was clean, not busy and the employees were helpful and not pushy.

Perfectly fine store...service can be slow if they are busy.

These T-Mobile folks are the best EVER. Ultimate customer service.

Chased us out the store for a empty t mobile bag it isnt the young mans fault he was doing his job but the lady who ordered him to do it this zero start rating is for you nah on second thought its for both of you her for being a judgemental twit and you for enabling her idiocyP.s. thanks for the halloween capes

Staff very knowledgeable of their products. Small but lots of product.

Great customer service and swift customer satisfaction delivered.

Great store with amazing representatives!

Thanks for the GREAT CUSTOMER SVC

Amber was great! Employees were friendly.

Good service as always.

Horrible customer service. I watched an employee lock a SIM card then blamed the customer.

Staff is friendly and courteous!

They went way above and beyond to win my business!

Great customer service !!

Lol Calhoun location

Great customer service

Plan on being patient if you go in. most times takes forever

Low key.

I wade disappointed

It was alright.

Wonderful service

Great

Okay

Excellent service Verified

Excellent telecommunications company, I recommend them