I had a wonderful experience . I was having a recall fixed and the vehicle looked over since I had just purchased it. Sequoia was very knowledgeable and told me almost to the minute how long the service would take. Btw the chairs are SUPER comfortable in the waiting area. I almost took a nap!

I had the differential oil (front and back) changed and a tire rotation on my Forester. I was told the work would take an hour and a half, and it was exactly that. Being on time with repairs helps with planning the rest of the day. Much appreciated.

Lisa was my service person. She is always so friendly and knowledgeable. I always feel confident in my service experience with Lisa

I usually bMW’s ex 5 and now I went to Subaru Forrester touring which is a much better value the service is fantastic the people are friendly and very caring of your needs when I purchased my car from Peter the sales person he went over this car with me so thoroughly I was so happy and then they sent out another gentleman to teach me how to use everything in the car for an hour this is unheard of this dealership is very caring I would recommend this to anybody

Ive used the service center twice after purchasing my car from them, and was very pleased both times with the speed and quality of service. Both times I was helped by the same person, Aaron, and they were very friendly and professional!

Always a pleasant experience shopping with Kings Subaru, sales associates have always been top notch regardless whom weve interacted through the years.

Service Advisor Jacob Morris was knowledgeable and courteous about the recall service provided on my 2019 Legacy. I also asked him other questions about my car experience, and he provided good advise, and even cleaned one of my window tracks that contributed to the window regulator occasionally getting stuck. Additionally, during my service time, I had good discussions with Sales Consultant Rob Fredericks. He showed me good features on the new Legacy, whats changed since my 2019, etc. Hes the type of guy that keeps you interested in coming back. Good job by both guys.

Jake and Everyone at the Subaru - Kings Team is thoughtful and hands on. From the sales team (Steven especially) to the Service Team - their service level exceeded my expectations in quality and care. My wife loves her Subaru and says she feels more safe, secure and comfortable in it than any other car weve owned. Thank you Jake, Steven and Darryl for taking such great care of my Family!

Your associate, Evan Rodgers was the Best ever!!! He is a perfect example of a super employee!!!! Going beyond all expectations to appease your customer!!!!I brought my Outback in for my sixty thousand mile tune up this week. Evan was the service advisor that followed all the instructions for the repairs. He even found a couple other repairs that were needed. He completed those repairs with absolutely no cost!!!!I will always ask for Evan when I take my vehicle in for repairs. He was a perfect gentleman!!!Thank you !!!

Sequoia was very friendly as she checked me in and gave me an estimated wait time. My car was ready to go within that time frame. I wrote a review on Subaru’s website and mentioned something I had noticed with the recall work I had done in addition to routine maintenance. Within an hour of posting, Aaron called me. He saw my comment and was concerned that something was not right. I went back to the service department and all was made right very quickly. Thank you, Aaron, and Subaru for being on top of your customer service.

I cannot say enough great things about the service staff at Kings Subaru! I had a recent poor experience at Beechmont Subaru, where I, unfortunately, purchased my vehicle. Chris, Jacob, and honestly everyone I came into contact with in the service department at Kings were kind, professional and went above and beyond in providing me service and taking quick care of my car! When it is time to buy my next car, it will be with Kings Subaru and I will also be going there for all service appointments moving forward. I’d recommend anyone in need of excellent service do the same!

My service advisor, Lisa, was very professional and was a pleasure to work with as I had some pretty extensive service needs. I was given a loner car while mine was being worked on which was a true blessing for me. All of my future service needs will be with Subaru of Kings Automall!

The service here was over the top! Lisa Crowe was outstanding!! I explained the problem I was having and it was taken care. I had been to another Dealer and they said there wasn’t a problem. Lisa was very informative about what they were doing .

Fast and easy, My service advisor, Tanner Vernon met me at the car and handled everything efficiently. I was in and out of the Service area in 30 minutes. Along with an oil change, lube and tire rotation, they ran my car through the car wash. I feel that it is the little things that separate a great dealership from a good dealership. I will continue to have my 2017 Legacy serviced at Kings Subaru

Highly recommend Kings Subaru and service advisor Tanner Vernon when you need services. On our 5th Subaru from 3 different dealers and Kings has impressed us. Fast, efficient and very easy to deal with.

Great service department! Sequoia was very nice, professional, and knowledgeable. She told me it would be about an hour and they kept to that which helped me ensure I could stick to my busy schedule. I’ll definitely be coming back for future services on my Subaru.

It was a 60,000 mile check so I may have missed a few things. Ryan Hartman explained everything to me, gave me a loaner until my car was finished. I have had only pleasant experiences with this dealership. I especially love my Subaru Outback and always feel safe driving it.

Was there for recall and routine service. Tanner was very pleasant and had me in and out in less time than projected.

Excellent experience with Ryan from Subaru of Kings Automall Service Center. We had an air bag light come on for our Subaru that Ryan informed us was associated with a recall from a year ago. Ryan was able to get is in on the next day and 2 hours later our car was fixed (and sparkly clean after a wash). Ryan was professional, courteous, and helpful through the whole process and did not try to tack on unnecessary recommended maintenance at the same time like other shops do. I will happily go back to Subaru of Kings Automall for future needs.

Prompt, professional and price was great! Bonus that they washed my car, too. :) Evan was great to work with! I’ve always avoided dealership service thinking it was too expensive, but that’s not been my experience with Subaru. I’ll definitely be back!

This the second Subaru Forester that I got from Subaru of Kings Automall. I have been a long time customer and always have been pleased with the service. I feel confident that they will tell me the truth. It is easy to get service done and the technicians and managers have been very nice and professional. I dealt with Evan Rogers this time and enjoyed working with him. I have recommended Subaru of Kings Automall to others.

I pulled up to the service bay and was greeted by Ryan. I explained to him that I had left another dealer where I had an appointment but after an hour they still had not moved my car. Service at Kings Subaru was efficient. Ryan showed me to the waiting room. Watched the breaking news and had an awesome tasting glass of water - seriously great water. My service was complete within the hour and Ryan went over the service report with me. Very thorough.

Ive always been very happy with the theService department. You have the best service Manger there is. Chris has been very goodAt customer support. I can only say thank youFor very good service Larry Meeks.

Very appreciative of Kings Subaru working with me to get my bumper replaced on my Impreza. Ryan Hartman (Service Advisor) was very responsive and helpful during the repair process. They also provided me with a loaner car which was great.

Arthur was awesome! As always the customer service and work provided here were excellent. You all make car maintenance as easy as it can be!

We unknowingly drove from Colorado to Dayton with an oil leak due to bad oil change from Grease Monkey and needed to get it fixed before we drove back. We checked with the Dayton dealership and they couldnt get us in for a week. We then called Subaru Kings Automall and spoke with Art. He was able to get us in the next day as a walk-in and took care of me in under an hour! We were able to drive home with peace of mind due to Arts great customer service.

Excellent service by advisor, Lisa Crowe, and technician. My Forester needed maintenance repairs which Lisa thoroughly explained to me. She was respectful and patient while awaiting my decision to complete the work. The service was exceptional.

Ive taken my Subaru for service here since I bought it in 2016 and have always been happy with the services. This was a large service and my advisor Darryl Russell was careful to walk me through all the services. He also set me up with a loaner car and stayed in contact until services were complete.

I just move from New Jersey to Ohio and it was my first time in Subaru of Kings Automall. I cant say anything else then I am very satisfied. Ryan Hartman did a extraordinary job with a very comprehensive explanations about the services and the options I have. Service on time and a very comfortable waiting room with very good wi-fi. Subaru of Kings Automall for sure will be my choice for the next time I need Subaru.

Ryan from the service team is ON IT. Before we even finished the paperwork my loaner was pulled around ready to go. He texted me all throughout the diagnostic process.. keeping me informed iof everything they did. Then when I went back to get it my car was ready to go all washed. Literally NO WAITING. He was knowledgeable and professional and friendly. I will definitely use them again.

Great service and great employees. I dealt with Tanner Vernon and he was very friendly, helpful, and kind. I left property in a loaner car and he tracked it down for me. Also, when I was reluctant to take the loaner car, he told me Subaru would prefer me to take a loaner car (until my part came in) rather than risk being stranded in my car. What a great policy!!

Lisa was (and always is) a FANTASTIC service provider. She is thorough, kind, and helpful, especially when facing several repairs with a potentially large bill. I felt informed and taken care of- and the snazzy loaner car I got to drive while my car was being serviced was a great perk!I always choose Kings Subaru for my service needs!

Sequoia and the team at Kings Subaru made the dreaded work done to my car seamless. Not only were they able to get me an appointment when it fit my schedule, they provided an amazing loaner (which I now want to purchase) and were in constant communication with me in regards to the work needed for my car. When the time comes, I’ll be stopping by Kings Subaru to purchase my next car and will continue to have all maintenance done by them. This is how you keep people coming back, they obviously work on this and it shows. Amazing job to all, my family and I thank you!

Chris Moore and his service team always take good care of me. He picked my car up, performed the maintenance needed and delivered my car back to me. Thank you!

My car had a couple of recalls. The service department was very friendly when I called to schedule and again when I had to reschedule. The service advisor, Evan Rogers was very professional and friendly also. The waiting area was a comfortable setting and there are restaurants within a 5 minute walk. It was also nice that they wash your car for free.

They do great work! Our service advisor, Lisa, is always professional, thorough, and fun.

Kings Subaru service team is always courteous and professional. Arthur was the service rep this visit. He explained the recall work that was to be performed in addition to the oil change, tire rotation and replacing the battery in my key fob. He also provided me with the estimated cost of new tires and rear brakes, which will be needed at about the time of my next servicing. I couldnt be more pleased. Thanks.

Normal maintenance visit, and as usual, in & out without a hitch. Lisa did an amazing job of getting everything done efficiently.

All service personnel at Subaru at King’s Automall do a fantastic job! They are courteous and informative. My service advisor this time was Ryan Hartman. He made sure everything I came in for was completed.

I’m always impressed with the service I receive at Subaru of Kings Automall. I had to get a recall issue taken care of, but my windshield wipers were also in dire need of replacing. Jacob Morris was kind, clear, and communicative, and went above and beyond to ensure I could have working wipers even though the parts weren’t in stock. I never thought I would love bringing my car to the dealer for service, but this Subaru has changed my mind!

Went in for some routine maintenance (30,000 mile service) and a few other adjustments on our 2019 Ascent. Art took the time to explain the service and put me in a loaner. All in all everything went well. Very Pleased with Art and this dealership.

I really got a good service from Tanner the day before yesterday. He is honest/knowledgeable/courtesy.

Jacob Morris was my service advisor. It was busy but he took good care of me in getting my car in and out quickly and getting it washed.

I came in and worked with Service Advisor, Evan Rogers and Technicial Jeff K. I had not been in for a check-up in over a year. Everything was checked over, my oil changed and my AC was fixed for free because I was one week within my 3 year Bumper to Bumper guarantee.Thank you for excellent service, Alberta

My experience was very good. Evan greeted me as I arrived. He was personable, thorough, and clear about the work to be performed on my Subaru Forester. He answered all of my questions and concerns about the repairs needed. Evan provided me with a loaner car since the repairs would take a few hours to complete. Thank you!

Service was great, oil change and new tires, timely service! always a great experience!

Always get me in and out swiftly but work done well and staff is always courteous and professional.

Shout out to Kings Subaru and Service Technician Sequoia Foster! They helped me with very cost-effective service on a 2003 Outback, giving me realistic budget options given the cars age and mileage. I also use Kings Subaru for service on my 2016 Outback and have been very happy with them on this vehicle as well!

Quick, efficient, thorough, even though I could tell it was a busy day at the service department. Ryan was super communicative and great!

Great experience ... your customer service reps Sequoia and Lisa are so easy to work with... happy I bought my Subaru at Kings!

While going in for a regular maintenance, I had a noise on one front seat. Lisa in the service department was very helpful in listening to me and then having the service guys look into it and Lisa gave me a loner car to use while all this was going on. Wonderful people in the sales and service department.

Kings Subaru staff took my vehicle on a short notice over the weekend just before close time Saturday afternoon, just after my vehicle stalled on the freeway I-75. They weren’t able to diagnose, and fix the issue in such a short time, 25-35 minutes, but they got to it first thing on Monday morning. Meanwhile Evan the service advisor has provided me with a complimentary vehicle to go home with, out of state (Michigan).On Monday my vehicle was completed approximately around 11:00 am, and I had asked the staff if they would do oil change, and tire rotation. Without any hesitation, Jake swiftly took care of the paperwork and put my vehicle back into the shop for oil change, and tire rotation.If I lived in Metro Cincinnati area, I would be taking my vehicle to Kings Subaru, for as long as I owned a Subaru.

Jake was wonderful! Easy to work with and explained everything along the way.

I went in for an oil change. Lisa was awesome! She opened the doors early and got me started. I would go back again and ask for Lisa. She was great!

I brought my car in for an oil change. The service person (Tanner) was friendly and answered all my questions - he showed me a few things I did not know about my car. I was in and out within 30 minutes...record time - quick and efficient.Not related to my service - my only regret in purchasing my Subaru was that I did not buy it from KINGS Subaru but from a different Subaru dealership. I will never by another Subaru from anywhere else. Kings is the best. I have even called them for support on how to do something and they gladly have walked me through my issues and have even offered to call for the roadside assistance I have. KINGS goes above and beyond from a customer service standpoint.

Service is always convenient and prompt. Lisa was especially helpful and friendly, great communication about the status of my car. She also introduced me to Kelly in sales, another great, no pressure experience.

I have been here twice now. Both times were professional, quick and I was able to get exactly what I needed. They gave me a 2021 Crosstrek to drive while my car was getting serviced. I wish I could remember the name of the gentleman that helped us. Will update if I find it. He was great! We will definitely be back for our next service!

Ryans customer service was top notch! I was at another shop and I needed a second opinion. I called Kings Subaru right away and he got me in for maintenance and got me I loaner. By the way this all happened on a late Saturday afternoon! I am really pleased with the work that was done on my car! Thank you Subaru!!

Quick check in. Professional and courteous staff. Work done quickly. Check out was quick and they pulled my car around to me, I didn’t have to hunt for it in the parking lot. They answered my questions and I was on my way! A+

The service was performed in a timely manner and done properly. The Customer Service Advised ( Jake ) was particularly good. He was both quite professional and friendly at the same time....quite a combination.

I had appointment at 9 and was out by 9:45. Everything went as planned and they even washed my car!

Always professional and willing to answer my questions.Evan Rogers was very friendly and helpful with my experience. I have used this dealer for all of my service since 2016 and never had an issue.

My service advisor Arthur Tews was Very Helpful in explaining the services the they were performing and he answered a couple of questions I had About the car he seemed very professional and knowledgeable and explained everything in a way that I could actually understand which I really appreciated. I have always been very pleased with Subarus service in buying my car and performing any maintenance on it.

Evan Rogers was very attentive to our needs..he lead us to the technician who could diagnose the check engine light issue

I received great service for an oil change from Subaru employee, Darryl Russell!

We have always received first class treatment from this dealer! From purchasing the vehicles and all normal service appointments we have had. This last trip was to check out why the cabin lights all went out. The service person immediately took the care not the service bay and within ten minutes came out and told us a fuse had blown and she replaced the defective fuse..I asked for the invoice to pay and she told me there would be no charge. Total shock!! I thanked her and when we went to the car we found she had also had the car washed… This dealership has a customer for life.

Excellent service. Repairs were explained fully and completed on time. Very friendly staff.

Jacob Morris was my Service advisor yesterday when I took my Subaru in for Oil and Filter change plus tire rotation. Jacob explained what was to be done and that my car would be ready in about an hour or an hour and 15 minutes. My car was serviced in an hour and he reviewed the status of every thing that was done and checked. I will return to Kings Subaru.

My service advisor, Lisa was helpful, knowledgeable, and engaged as usual. Service was prompt and on time as quoted.

Lisa Crowe took care of me in a very quick and friendly manor. Thanks kings Subaru

Evan helped me tremendously! Thank You for being honest and advocating for me to get the necessary repairs covered under my warranty.

Lisa Crow was extremely helpful and very courteous. It was a delight working with her. Look forward to my next service visit and working with her again. She is most professional and makes everything very easy for her clients.

Sequoia Foster oversaw the routine maintenance for my Outback. During the inspection found a side light out and promptly informed me and offered suggested solutions. She was completely professional, courteous and polite. I thought she went above the norm during my inspection and awarded her a overall 5 .Mike Gentrup

Evan was courteous and got my service completed in a very timely manner even though they were extremely busy thst day.

I took my Ascent in for routine oil and change. I had 2 other issues that needed to be addressed. Lisa Crowe made sure that both issues were addressed and I was satisfied. Lisa Crowe is very professional and good to work with.

My technician, Daniel Ortega, told me how long the service would take and he was right on. He came into the waiting area twice to keep me updated. My service experience at Kings Subaru is always excellent.

Arthur Tews, my service advisor, was very welcoming and had no issues with adding a check on an electrical issue with my standard oil change and tire rotation appointment. He updated me on progress throughout my visit. Everything works beautifully now and my car was returned to me cleaner than when it arrived!! Thank you!!!

My visit was for a service bulletin on my 2019 Forester Sport. My service advisor Arthur Tews was professional and I appreciated that the service was performed in a timely fashion from the scheduled appointment. Yes, it matters. Thanks to the crew.~ Greg

I love Lisa and the service management. You have helped me so much you’re keeping me on the road and keeping me safe. Subaru family forever!

I can always count on Lisa and the rest of the kings Subaru crew get my car up and running quickly and at a fair price.

Lisa, is top notch in building relationships and trust

Thanks to Tanner and the rest of the staff at Subaru for an excellent first service visit for my 2016 Outback. Had a check engine light that ended up being a sensor that needed replaced. Added 90,000-mile service as well. They had two technicians working on my car and service was complete within 5-6 hours. Very impressed and will return!

Very efficient. I really appreciate your express service. Mr Tews review of the Multipoint inspection form was very helpful.Thank you

Jake took care of me. I was due for the 90k service. He explained everything and made sure to check on any additional concerns I had.

Great service! No complaints. Prompt, courteous, & professional.Thanks to Arthur Tews.

Staff were extremely helpful. Also help me understand more about the car what things to do to help maintain it.Sequoia Foster, Vernon, and Art.

Good service. The lady attendant was very efficient and the service ( repaired a rear tire) was fast.

They did a great job in a timely manor and I didnt need an appointment. Very friendly and helpful counter help.

Arthur Tews was extremely helpful. He explained in detail the work that was needed, the length of time of the service, as well as the cost.Arthur exemplifies being customer-focused.

Tanner Vernon took care of me and my car. He was quick and personable and it didnt take as long as I thought it would.

Friendly and efficient, plus a decent capuccino!

This dealership has always been top notch, highly professional and courteous! I only was able to check the highest score of 5 stars but it really deserves 10!!

I love Subarus costumer services.Quick and professional.And love my Outback.

I had a problem with the gas gage which provided an estimate of the number of miles remaining with the amount of gas still in the tank. Theresa, the welcoming tech, was very pleasant and had the service manager review the problem . The time to update the display, change the oil and rotates the tires, not prescheduled, was reasonable and done at competitive cost. Thanks Subaru.

Mr. TewsWas very professional and got me in and out very quickly.

David Helsley was fast to help

Ryan Hartman was helpful and professional. I appreciated the friendly and efficient service.

The service advisor Tanner and the service tech (name unknown) discovered a very serious problem in the wheel assemblies for both rear tires. We had complained about wheel noise to other dealers in earlier visits, but only these folks at Kings Automall Subaru discovered and fixed the problem. We appreciate their help and being so careful as to discover this problem, avoiding a possible breakdown on some highway later on.

Lisa in the Service Dept is fabulous! Always attentive and communicates well at all times

Easy online scheduling. Work done quicker than expected. Sequoia is always friendly and knowledgeable in explaining work that was performed