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AutoZone Auto Parts
1360 Memorial Dr, Chicopee, MA 01020, United States
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AutoZone Auto Parts
Comments
Be
Review №1

Good Clean Store. Easy to Find Stuff!

MI
Review №2

Had to stop here for batteries for car starter...The staff is great! They even put new batteries in for me. Batteries were only 5.95. I stopped at dealership and they wanted 199.00 for new starter!!!!

Co
Review №3

Price are really low. Great place for auto parts

Jo
Review №4

Love this place. Generations of my family been coming here, and they make us feel like family!

Da
Review №5

Was told they no longer install car batteries, so I went to Advance Auto where the person installed for me

Ca
Review №6

Good customer service

Bo
Review №7

Terrible customer service and they are consistently rude. Wont be shopping there anymore.

Kn
Review №8

Guy working pretty much made it so i got paid to take home an oil filter

An
Review №9

They answer u fast in what u need!!

Jo
Review №10

At first they gave me the wrong part, but when I went back to exchange it they were very courteous and helpful. I realize that mistakes happen so I did not go in there with an attitude. I feel like most of the time when dealing with employees who work in retail, you get back what you give. The only thing that sucks about AutoZone is certain parts have a core charge, so if youre tight on cash bring the old part back in as soon as you remove it to get back your money for the core charge.

Mi
Review №11

My two visits there were served well.

On
Review №12

Good parts stock, employees are respectful and quick. Great parts store.

Ta
Review №13

Always a gd experience when i need to purchase from autozone.

Ph
Review №14

I just wanted to say that I have been helped by Raul the last few times that Ive been in the store and he has great manners and is very knowledgeable.

Ma
Review №15

Thank you Carlos great help

Va
Review №16

Went in to see why my check engine light was on again, this has been the 3rd or 4th time. Karoline told me that it was the same code as the last few times. Mike G asked to look at my car. He took the time to look at the issue. He was patient and kind while explaining the problem to this non-car girl. Mike and Karoline were very friendly and knowledgeable. Not once did they make me feel uncomfortable or out of place. I would definitely recommend going to see Mike G and Karoline for any of your car needs!!!

xa
Review №17

They have excellent warranties and have usually had what I needed in stock. Also they have good hours and a decent location. Their basic efforts in customer service, such as greeting and making the non- mechanic consumer feel welcome, could use a lot of improvement.

Ga
Review №18

Had the battery i needed for my Harley. Dont feel great about $100.00 for a auto part store brand battery but got me out of a pinch

Ka
Review №19

Courteous friendly people, very knowledgeable and go above & beyond to assist me. Store is clean, organized. A very pleasant place to do business & it will be my go to.

Sa
Review №20

The store was not crowded, we asked for help finding what we needed (a nail in tire repair kit) and were told in what aisle to find it. The price was reasonable.Would give 5 stars if one of the three gentleman working walked us to what we were looking for and made sure we didnt need further assistance instead of chatting with each other upfront, because we were the only shoppers there at the time.The gentleman who rang us up was knowledgeable when we asked questions about the product.

St
Review №21

They helped us diagnose our car... Which had a check engine light on... And we found that the part the dealership had us buy and changed was not needed... It was a completely different piece that needed to be changed... The car is working a lot better, and the check engine light is off thanks to AutoZone telling us what we needed!

Ca
Review №22

Good selection. They have minimal Staff on the floor, so sometimes getting assistance right away is poor. Besides that it seems as if their employees are very knowledgeable. Once assisted on is, they are pretty thorough. Im a fan of the cash back points system that they offer. Ive earned back quite a few dollars over the years.

An
Review №23

Good people

Yu
Review №24

I had great service from Elloit who went above and beyond my expectation as a customer. I am so happy to have shopped here! I wont shop anywhere else now -Del

As
Review №25

Good service, got exactly what I needed. Karolina Loureiro was very polite and super friendly to work with. She helped install my backlight needed for my car. Thank you very much!

Do
Review №26

I dont know a lot about fixing cars .Thats not a problem with Auto Zone . They are extremely helpful and knowledgeable about all models of vehicles no matter how old. They installed my new car battery when I bought it which was awesome. My check engine light was on and they ran a diagnostic on my car for no cost and found the problem super fast. They printed me out a copy of the issues and the part I needed to resolve the problem. Thank you Auto Zone, you rock !!!

Ya
Review №27

Good service. Oriented detail!!

Be
Review №28

Auto Zone is a better choice over other auto parts stores. I was looking for a break light bulb. Advanced Auto Parts didnt have the one I was looking for and told me I would have to special order it. I chose to visit Auto Zone a few minutes away. They sold me the bulb there and then. This has happened a couple of times. Now I just go directly to Auto Zone and skip the disappointment.

Je
Review №29

Service is awesome bunch of gd guys very helpful and not a long wait no matter how busy.. Ill keep going back. Thanks guys.

C
Review №30

Tons of stuff there to see looks like they have everything under control there customer service was awesome

Ch
Review №31

Staff was very willing to read the check engine code on my daughters car. Have me a printout of the potential diagnosis, with suggested solutions. No charge. Very friendly. Thank you!

Ke
Review №32

Good place to buy auto parts. I get most of my stuff there. Usually have lower prices but not always so still pays to check around for more costly parts. The manager with the glasses was very knowledgeable the other 2 guys.. did their best and were very friendly. Was there about 4 times last week. Other workers Ive encountered were all real cool and helpful. They offer a rewards card for free as an extra incentive to check for parts with them. Located conveniently off memorial drive.

An
Review №33

Thank you for being so nice and always helping customer You get the best price in part I hope business grow up with a new feature Thank you again

Ar
Review №34

I went in the store today looking for something to reattach my rear view mirror, which had completely fallen off. Aaron went above and beyond by showing me the products they offered, volunteered to scrape off the glue from the back of the mirror and the windshield (which took quite a bit of time, yet he didn’t seem at all bothered), and cleaned and adhered the small piece of the mirror to the windshield, so that once it dried, I’d be able to reinsert the mirror into the other part easily. I was really impressed with how courteous, knowledgeable, and helpful Aaron was with me, and the other employees were towards their customers. This will be my auto part store of choice from now on. Thank you!

Sh
Review №35

Always get great service here .and did you know that any thing you buy here the people who work there will put it in for you . For instance I needed to do have a light changed and they remove the light put the new light bulb in and put it back in even if you try to give them a tip they refused to take it because thats part of the service guidelines for the AutoZone. Ive had windshield wipers put on my car, batterys replaced, etc. Highly recommend auto zone.

Bu
Review №36

Excellent knowledge and customer service from Raul G. (I think that was the initial of his last name) He gave me all the info I needed to make an informed decision before my purchase. Thank you for that and I will surely return to purchase other items there.

Of
Review №37

They usually have what I need if not its there the next day. Prices arent to bad depending on what you need. Great commercial staff with fast service.

Le
Review №38

Very helpful. Answered all my questions.

Ca
Review №39

Always has what I need and pleasant staff!

Me
Review №40

It was great had everything we need

Ro
Review №41

They got what your car needs!

Me
Review №42

Great customer service from Karoline we really appreciated the help!

Da
Review №43

Aaron went above and beyond to help me get my license plates attached. So very impressed and grateful!!

St
Review №44

Great, installed wiper blades. In and out 10 minutes.

To
Review №45

Mike is an old friend and was quick to attend to my parts needs, I was very satisfied and will continue to patronize this establishment

An
Review №46

So on Sunday April 19 at 1:15pm I stoped by and picked up a KN-303 oil filter and valvoline full synthetic 10w-40 motorcycle oil 1qt and cashed out and one of the workers added sea foam motor treatment 16oz to my bill and I didn’t ask for it and I didn’t even get it they ripped me off for $9.99 and I’m really disappointed and I’m never going back I’ll go else where for my parts or I’ll just order them online next time.

Fi
Review №47

Nice guys. Helped me find the right headlight bulb for my ride.

Vi
Review №48

Thank you Mr. Juan for putting my battery in my car🙂😀

Ky
Review №49

Great experience! Jessie is an outstanding employee who went out of his way for me. I will definitely be coming back!

Fr
Review №50

Knowledgeable staff, actually helped me figure out future plans for my vehicle upgrades.

Mi
Review №51

As a former mechanic I always like Auto Zone! Right part first time,good service. 🛐🇺🇸👍

Ja
Review №52

I went to a seperate location for a new battery and installation. The battery they put in was too small and I was told it was ok for the battery to be moving around. This didnt sound right so I called the Chicopee store and spoke with Leo, he had me come over and was able to get me the proper battery and install it. They did this all while dealing with several customers. I am very appreciative of the help I received and the fact they didnt just brush off my concerns.

an
Review №53

Always in and out they know their stuff and they dont mess around in ordering what you need.

Ma
Review №54

Get all your automotive needs all in one convenient place

He
Review №55

Get in the zone...,Autozone.😎

Ri
Review №56

Good place to go if in a pinch.

De
Review №57

This place is awesome, they put tail and brake lights in and didnt charge me only for the part and its a very delicate to replace .

Li
Review №58

I prefer going to this auto zone. Helpful and knowledgeable employees.

Am
Review №59

The guy was really nice and he even changed the blinker bulb for me.

Am
Review №60

The staff were very friendly and helpful when I needed a new battery right away

VK
Review №61

Great, but wait time

Mi
Review №62

Not the same as it once was, when Mikey the manager was working. But still better than the unknowlegable competition.

Da
Review №63

Staffs a good bunch of people they work well with you usually have the products you need prices are average

Je
Review №64

Amazing staff friendly and very helpful best autozone around!!

As
Review №65

Very polite staff. Thanks!!

ch
Review №66

Good place to get call the parts knowledgeable salesman

Ma
Review №67

All you need for your car in one place. Friendly service staff.

Ja
Review №68

Took care of me in 5 mins was great

Da
Review №69

Always get great service when I go there

Ke
Review №70

Really helpful staff. I had to bring back a defective windshield wiper and they gladly exchanged it.

an
Review №71

Good service

Jo
Review №72

AutoZone Auto zone AutoZone ... how do you rate a business on the incompetence of its employees?!?! I mean they sell everything for your car needs at a reasonable price BUT they have literally given me the wrong part every time Ive gone there. FOR F*** SAKE THE COMPUTER TELLS YOU WHAT TO GIVE ME LOL. Over the years Ive heard crazy questions from these people so I know its not a fluke. Apparently its the only place you can work in a job specific place (car parts) and not know s*** about that job. So if you wanna make two trips Get in the Zone- AutoZone!! or save gas and go across the street to Advance Auto Parts. Their inventory computers have a more specific break down to get you what you need.

Sc
Review №73

The staff are friendly and helpful, but the parts they sell arent the best quality and the rubber hoses they sell are the pits.

Mi
Review №74

Needed a new battery. They installed it in just a few minutes.

Mi
Review №75

Nice store, but overpriced. Found the same item across the street for almost half the price.

we
Review №76

Great selection.

Ni
Review №77

Very nice employees manager was very helpful

Ke
Review №78

The employees here are nice and very helpful

Ma
Review №79

Nice people that work here .

Mr
Review №80

Good service, all depends who helps you.

kr
Review №81

Very polite and helpful

La
Review №82

Always has what I need and is vary helpful.

Go
Review №83

I stood in line for 20 mins while 2 employees stared at the computers before they realized i wanted to buy a couple light bulbs and get out of there.

Ma
Review №84

We all know why

Je
Review №85

Mr. Neal knows his stuff

Je
Review №86

Just another place to buy car parts!! Hit or miss with good customer service

Ma
Review №87

Great place great staff there

Te
Review №88

Good food

Le
Review №89

Good prices, BUT,, the help is ????questionable!!BEST,, know what you need, because they wont!!

Ch
Review №90

It was great very happy with service

La
Review №91

Good place

Pe
Review №92

They always have my parts if they dont they order it

Cr
Review №93

Helpful but not very personal

Jo
Review №94

I needed mirror for car. Had to be ordered. They had the next morning.

Me
Review №95

Guy that helped me was amazing

ms
Review №96

Quick and Helpful experience.

Jo
Review №97

Knowledgeable staff. Very clean.

Wa
Review №98

Good customer service

Ju
Review №99

Been buying parts for long time from AutoZone and will never change stores....

Va
Review №100

Great help and tools are good

Information
24 Photos
100 Comments
4.3 Rating
  • Address:1360 Memorial Dr, Chicopee, MA 01020, United States
  • Site:https://autozone.com/locations/ma/chicopee/1360-memorial-dr.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A3233&y_source=1_MjQ3MTU4Ny03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 413-534-5595
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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