Friendly staff one of them gave me a sample of some yummy lotion that was beyond hydrating, I got to go back.
Workers are super friendly and will help you find anything you need. Products are fairly priced. Smells real nice in the store.
Everyone was so friendly and helpful. I had a few questions and they were able to answer them and show how a product worked! This was the first time being in the store. I’ve ordered online before so I know I will love the products I got!
Super friendly and helpful employees. Very clean and organized store. Love their products. Great for gift giving or to treat yourself. Highly recommend.
Have Always enjoyed lush and their products. I need to get more soap.
I give Lush Cosmetics, North Michigan Avenue, on Chicagos Gold Coast shopping District 5 stars. I absolutely love these products, and the store was very well-stocked for a very busy night on a weekend 10 days before Christmas. I purchased over 15 of their bath bombs to give out to our family members as gifts, and made sure to buy enough to keep to use myself. My favorite is there sex bomb, then I love their Aveo bath, and their big blue. The bath bombs are absolutely luxurious and a fantastic treat when taking a tub soak on a cold Chicago night.
The girlfriend loves this place. I love the different things she gets that makes her happy.
The scents and sights of all the luscious delectable soaps almost makes one drink with happiness. Helpful staff who are so happy to explain and guide. Lovely.
Found a new scent to love called BIG. It is light and airy not overwhelming. Also got a scrub bee. Cant leave LUSH without it.
The bathbombs and bubble bombs could he considered pricy to some, but theyre soo worth it! Especially after a long day of work gou deserve to treat yourself! Also they all smell heavenly and leave you baby smooth!!
My ONLY problem with Lush is the fragrances are very aggressive when you walk in. Staff is always kind, knowledgeable, and helpful. I also love that the employees are encouraged to be themselves!
Friendly and helpful staff. Variety of products that were explained by staff
My daughter and I were shopping in Chicago and stopped in Lush. When you walk into Lush the wonderful aroma of all the different types of products greets you at the door. We took our time and walked around the perimeter of the store. All the employees were very nice and considerate and more than willing to help us find whatever we needed. We started working with one young lady, her name was Kelsey. She was very knowledgeable about the products and gave us great recommendations. She also gave us a demonstration of a few products. While we were getting our demonstration we were talking about Christmas and family. Since my daughter and I were spending time together, Kelsey mentioned that her mother was coming to town the next day. We really had a wonderful visit with Kelsey. After we made our selections, Kelsey came up to me and handed me a sample of Happy Hippy shower gel, which I said I loved. She said meeting my daughter and I had made an impact on her and she wanted to give me something. I just want to say that it is because of Kelsey that we will definitely return to Lush. Thank you Kelsey for everything. We loved talking with you and hope you had a wonderful time with your mom!
Employees were friendly and helpful, and very eager to help when I asked for recommendations for what to get my girlfriend. Only complaint I have is that some of the soaps and bath bombs look like food.
Everyone was so wonderful, very helpful, its rare to find that kind of service anymore.
The staff here are always super friendly and very helpful.
Nice staff and well laid out store but I believe that the prices are a bit inflated.
This place has the best aromatherapy products
I love, love, love the products from lush. They are very pricey, but if used carefully, you can make them last. I got a bath bomb, baby soap for my dry skin, shampoo bar, bottle conditioner and hair treatment( very pricey at $27). My hair is so soft and shiny, and my dry skin feels silky soft. So the splurge was worth it. Not sure if I can keep up expense, but its nice for now.
We went three days in a row and all staff members were helpful and talkative. They also enforced masks at front of store which made our experience feel safe. I tried a lot of new products that I now love because of the helpful staff.
I always feel at home here the customer service is always friendly they always are kind to me the products are fresh and they work for my skin
Despite its touristy location on Michigan Ave, this is a great Lush store with a friendly crew!
Love that it’s organic and fresh! Not much variety
Why are Virgos so beautiful?
I love that the products are vegan and the name of the person who made it is on the bottle. Those personal touches makes the product extra special.
The managers were great.When I got home from Chicago, I noticed one of my Lush items were missing.Im pretty sure I lost it in the street.But I wasnt quite sure?so, the manager did watch over my purchase footage... never said anything. but did send the product to me.I thought that was Awesome!Thanks again!!
Friendly staff and they are taking excellent safety precautions!
This was my last stop on our trip to Chicago last weekend. I wanted to use the products for a few days before I left a review. I only have good things to say. It was an awesome place, love the products, love the vision and mission of the company, and even loved that I had to pay for a bag. Ariel *like the mermaid* showed me the ropes and I was glad she helped me out.
We stopped by to get a couple bath bombs and bath essentials. Upon arriving, Annie took care of us - her happy demeanor and interpersonal skills really left us impressed. We were laughing with her the whole time and she showed us different products that best fit what we were looking for and even helped us pick up a couple extra items. Overall a great experience and we were in and out in less than 10 minutes - no long lines or waiting. Definitely recommend for anyone looking to get bath products while on Michigan Ave.
My wife went there in August to get supplies for the 1st time. To this date, she STILL HAS SOME!!& Does not have to restock until Next month.Its all natural, clean, and help the body remain pure.Once u start on this journey of all natural..u cannot go back to impurities.
Nice, has all the products you can ever need. Can smell everything
Love everything this store is about!!
Great to be able to pick up products when ordering online. Wonderful staff good covid precautions. Thank you!
Smells wonderful
Ive been in a number of Lush locations but this was my favorite so far! Employees were super friendly and the store had a great selection. As a bonus, they were also on top of covid-friendly practices, such as:-All employees wearing masks-Handwashing/hand sanitizer station as you walk in-Limited number of people allowed in at one time-And my FAVORITE: nearly every product had free samples available to make up for not being able to touch/smell/sample like normal.
Good toothpaste pills. great bath bombas. also the staff is always super friendly and massively incredibly helpful. the covid precautions felt safe. they had a counter at the door and helped you from there
I get the concept. But if you are sensitive to fragrance stay away. I like that the sales team work with you to customize your product selection. Pass on the toothpaste bites. I just cant even....
The staff was great! She took the time to show me some new products that I actually ended up loving in the store. Looking forward to trying them out at home!
I absolutely adore everything that is sold there. Im very into bath bombs and these are great. A lot of them are reasonably priced because theres no packaging on most of the products.Everyone there is super nice and friendly too. The employees are extremely helpful and will do a demonstration for you on any product youd like to see. They are very knowledgeable about the products and its clear they use them on a daily basis.I definitely recommend going! My only advice is to not go during the holidays because its a pretty common gift. The store gets so crowded.
Lots of choices for bath bombs and soaps
Worth it for a once in a while treat. Black rose bath bomb is great. I smell like roses & my skin is super soft. no complaints here. yea I know its a 10$ bath bomb but for once every few months/year its definitly worth it.
I love this store! Workers are always so very friendly, can take my dog in without everyone complaining, and smells amazing! The only downside is the price. Everything can get a bit pricey but when your making soaps by hand thats how it is I guess unfortunately.
The products are fair trade. So dont expect a discount on any day. It is also a bit pricey.It against the animal testing!! Cool, right!You can have a try on each product in the store. They even have washing stands (sink).The bathbombs are recommended by people.The foot soak is quite pleasant for my feet.
When I could afford it of course I go to Lush. I need those products.I use dark angel and r&b. Great!
Brilliant body products that not only work but are made without harm to animals from a company that stands up for the rights of people,the earth,and animals. The staff are always AMAZING. The store is beautiful. Its an adventure and so, so worth your visit!!!Perfect for splurging(no,not expensive!) on yourself or a gift. Great for kids too! My son LOVES it.Ill be a forever fan!!!💖
Omgosh I can’t tell you how much I love this store. The employees here are some of the nicest human beings on the planet. Never been disappointed from all the way to the service to the products they are selling. If you haven’t been here, I so recommend to give it a look!!!😀
Great smells throughout...Get first hand knowledge of natural body care here. On this visit, 5 empty containers were returned in exchange for a free fresh face mask. (This is a part of the recycling program.) The Rose mask is one is my favorites, super soothing! Plus, dont be afraid to ask for a sample of the product that peeks your interest.
Carolyn was super helpful and very sweet when helping me with my shopping. They helped me find the perfect gifts for a few people and was very kind when listening to what I was trying to look for. Thank you!!
Stopped in for a bath bomb, left with much more. annie was absolutely wonderful. huge selection. friendly, helpful, knowledge staff. 11/10 would recommend. my favorite lush experience to date.
I had a wonderful experience today at Lush cosmetics. Both Ariel and Malcom introduced my friends and I to amazing products and helped us choose products based on our preferences and what works best with our skin. We will definitely be driving back out to the city to try more products if they are there!
I am a BIG fan of LUSH! I am the loyal user of their shampoo bar and magnaminty face mask, which is have a fantastic smell and result! I also tried their sleepy body wash, coffee body scrub, other jelly body wash, and bathbomb, all of them are amazing! Even just stop-by in their store will give you the experience like dive in lush world!
Love coming here! I always find something new, usually pointed out by the awesome staff
Love the soaps. Lots 2 choose from. Loations r great 2, but i would walk a mile 4 their soaps - which i do😘
Exceptional customer service!
The employees at this store, and especially an awesome lady named Mac, are some of the nicest and most helpful I have encountered. Mac helped me try out a few products, and Im a big fan of some new products which smell and feel amazing. Mac treated me with patience, kindness and respect despite a crowded store on otherwise hectic Michigan Ave. Ill definitely be spending my future lottery winnings here!
Lovely store great atmosphere helpful customer service reps wide variety of products skin hair lips shampoos and conditioner creams and bath bombs. The shampoo bar I purchased was cut for me as I waited. Pretty cool. Mint julep lip scrub is amazing
Great products and people! Service was amazing. They tested products with my daughter, gave recommendations for her sensitive skin, and talked with her! All around amazing and creative!
The people were very nice and friendly. Not a big fan of lush mad crazy expensive. But its still a nice store.
I love how large this store is. The isles are large enough to turn around without feeling cramped or Knocking things over. Beautiful store, great service and terrific products. ♥️❤️
Nice spot to pick up a nice pre-wrapped gifts. Im a little sensitive to the overwhelming scents in the store, so I dont visit often, but the concept is great. I guess since the company has to mass produce, their products arent as natural as they boast. However, they are unique and there is something for everyone. The staff is always helpful and friendly. They provide samples so you can try products.
So many smells 😻 lush is the best place ever to treat yourself to something magical. I love their bathbombs. The staff are always so incredibly lovely and helpful in any lush location. The service is great and I love trying samples.
This is one of my FAVE places to go for bath items.In fact, I take just about everybody I can there in the hope that theyll fall in love with the place as well.A few of my Faves: Coal Face Soap and Buffy.
Like my favorite shops in the world. Where else can you try the product, get it applied on you and deep dive eco ingredients like this? Rose jam, I love Juice and Bubblegum always. Do it!
Went into this Lush like a half an hour before closing. Was greeted by this fantasticly enthusiastic employee who immediately brought me to exactly what I was looking for (shampoo and conditioner bars). Not only did she help me figure out what I wanted, but gave me samples of the bars that I wanted to try but wasnt sure about! Would definitely go back.
Always so friendly and welcoming!
The ladies that work there are awesome actually helped me find products I would love, Ive been in so many different lush stores but this one by far is the best. Had everything fully stocked and even some early releases, left with some great products and was unsure about an item so she gave me a sample without asking and will definitely be picking that up in my town
Was very low on stocks!
This is a crazy but very creative shop for you to browse by. They got a ton of products for your bathroom and there are very good for gifts. Specially the boxes if you do not know what to give away.The people in this store were very friendly and they helped find the exact product I was looking for.Be ready to pay a premium though.
It was my first time at any Lush. I already love the store. The three people who talked to me were very nice and super helpful. I spent sometime with one clerk who patiently introduced me to the universe of bath bombs. I haven’t used the products yet, but he demonstrated one of them in their sinks and it is incredible.
I love this place! When you walk in it an incredible smell that pulls you in. The bath bombs, lotions, and face washes are in abundance. Everything can be sampled and should be. Make sure your hands are washed in between. Overall excellent place!
Earth friendly, cruelty free. Wonderful way to treat yourself. Knowledgeable, friendly staff give samples and are very helpful with out being pushy. Love LUSH!
Smells amazing
It was like dying and walking into heaven. It was HUGE & They had all 53 of the newly released bath bombs . Where Im from the stores only got 10. If I could I wouldve bought all 53. This was definitely an amazing find for a lushie who doesnt wanna pay shipping to order online.
The first time we went, we were attended by a girl who did her job well and came back because I liked the product and the attention, but today we were attended by some very rude guys who wanted to attend us, and they laughed at me and my family and I think that it is very disrespectful.
Lush is a bath bomb and bathroom esetials ever! I got a bath bomb and it was so amazing! We went on a trip to Chicago and we were about to head back to Indiana so I searched to see were the closet Lush was and it was right down the road so I begged my sister to go. And the workers always ask you if you need help or they show you what bath bomb looks like. And also the soaps and they ask you what your favorite smells are and they will help you find the right smell . Recommend
Cool stuff but everyone that works there makes me feel like I am about to be asked to sign a petition
Staff was super helpful and helped me find exactly what I needed! Walking into a Lush store tends to be very overwhelming (all the scents, colors, products), but the staff was very kind and willing to help.
We visited this location this weekend on our annual trip to the city for my daughter’s birthday. Kelsey was absolutely incredible and made my daughter’s night by gifting her a bathbomb after letting her try one in one of their sinks. I had never been into a lush store, I have only purchased online and was completely blown away by the whole experience. Thank you Kelsey!
Very helpful, the 2 girls that helped me were so sweet and genuine. And the whole staff was outstanding! Amazing products too!
What did they do to the karma soap???? I bought some, fully expecting to be transported back to Berkeley but NO!!!!! Karma now has a distinct chemical odor that negates all the beautiful patchouli-esque headiness. Bad move Lush, bad move.
It smells like heaven in here and everyone is so friendly. 10/10 would live inside this Lush. Nice size and not as cramped as some Lush locations.
The staff here is just the BEST - that is why I love Lush so much, I can ways count on a helpful staff member to help me out if I need it.