Extremely great service and excellent prices. I recommend anyone take their car here. They are the best in car repairs!

Careful with these guys. Brought in my car and they said I needed all four breaks and rotors replaced. They quoted me a extremely high number so I decided to get a second opinion. at the other mechanic they said it was only the back brakes that needed to be replaced and the front was completely fine. Integrity auto? Not much of a good name for you. They also have fake reviews.

This place is a mess.I first took my car here back in December 2020 since it wasnt starting. They diagnosed a starter issue. Fixed it as well as replaced the battery.Fast-forward to February and it was again having issues with starting up. I figured since I had it fixed at Integrity in December for the same issues, I would call and see if maybe it was a battery issue with the cold temps, they could replace it since it was still under warranty. I had the car towed to them and they took a while to diagnose (also took a long time to diagnose back in December) that it was an issue with the alternator. Had it fixed. Then a couple of days later, they texted me to say that there was an issue with the power wire that runs from the battery to the front of the car (its a 2008 bmw). Since the cost for this was to high, I declined to have it repaired. Since then, Ive told them to just get the car to start, I will go in and pay for the costs I approved, and for them to return the car to me. The mechanic tells me that the front office guy left and hasnt been able to reach him. I gave him plenty of time to get that sorted out but now, 2 months later, and I STILL dont have my car back. The guy keeps telling me that hes been trying to sort everything out and that the cost for the repairs is higher than what Im telling him even though I sent him pictures of the messages I sent to the front office dude saying what I had approved and for how much. Seems like a scam to me to say its this much then not honor it just because some dude left, even though I have evidence.DO NOT go to this place. They take forever to respond, even when the front office guy was there and take a long time to get to repairs. Now, with the front office guy gone, the mechanic keeps telling me there a 50 cars and that hes on the phone all day. As if it were my problem. My car has been there for 2 months now! This is very unreasonable. Do yourself a favor and go somewhere else!

Not professional... try to force me to leave my car after diagnosis test rude and untimely

Needed my tire pressure checked and the mechanic was great about doing so. Thanks!Mechanic was extremely helpful and made every effort to go out of his way to help me.

Best mechanic in town once your car is fix you always are guaranteed good work you never have to go back me and my son have been going here for 9. Years

I got quoted $900 for unnecessary repairs that costs $400 at other auto repair shops. Get a second opinion and a quote from another auto repair. Rusty the owner may seem nice and genuine but he is pretty sleazy. he even told me he was giving me a discount at that price. my problem was my brake pedal was soft. it worked perfectly though. my usual place even told me it was okay but i wanted a second opinion. Rusty told me it was because of a leak in the master cylinder and power booster even though there was no sign of a leak and that i needed to replace the master cylinder and power booster or the brakes would fail. i made the replacements and the brakes are the same. I dont think there was a problem to begin with just a waste of money.

Rusty took care of my Toyota Tacoma 2017 after a late night driver t-boned my vehicle. There was over $8,000 in damages done to the vehicle, including the exterior, wheels, undercarriage components, and suspension system. He left my vehicle driving better than new. Integrity Chicago Auto Repair will be the only place I go to for any vehicle upgrades or repairs.Beyond the quality work, Rusty is a family man, and is passionate about vehicle customization and repairs. As a manufacturing engineer, I pay close attention to the technical aspects of quality work. He went above and beyond my expectations. His constant communication kept me at ease, he is very customer focused and attentive. I highly recommend Rustys business to any friends and family.

They did an excellent job. 5 stars!!!

Rusty & the other mechanics at Integrity were great! They worked with my insurance company to have all the necessary repairs covered by my insurance, explained everything that needed to be repaired clearly & expertly, gave me a great deal for the work I needed & had everything completed in a timely fashion. I’ll definitely be bringing my car back!

Rusty and crew are friendly and honest, do wants asked and give good feedback.

Integrity Auto definitely lives up to its name. Rusty and the staff went ABOVE AND BEYOND with regard to taking care of me and my car. They came highly recommended and I was not disappointed. They did a fantastic job explaining everything to me in terms I could understand. I had a lot wrong with my car and took the time to make that it was all right when I got it back. Not to mention that the price was great.Thanks again to Rusty and the entire Integrity Auto staff!

Thank you for your services!! I live 25 miles away and before I left the city today, I had a piece of metal wedged in my tire that caused it to deflate. I called at 5:48 pm, 12 minutes before close, and I am so grateful that this shop took my car in to patch it up. They saved me a lot of time and stress by keeping their door open for a few extra minutes. I just made it home but wanted to leave an example of HOW the name of their shop is consistent with the way they conduct business.

Rusty is honest person and great mechanic shop to trust your car needs... They always make sure you are happy with their services. I will be back again with any car issue. Thank you and Happy New Year

Great customer service, very friendly, and gives reasonable prices. Best place ever! Hands down :) I’d recommend this place to everyone!

I have been going to this shop for years now! The owner is honest and shows concern for both customers and employees. I moved to the suburbs a couple years ago and still find myself driving to the city to have them look at my car. Once you find a trustworthy company, you need to stick with them!

I bought a used Mercedes, that has given me hell, and I took it to Rusty and his team. They were amazing. I had a lot of work to do and they made sure it got done right.I eventually had to take the car to Mercedes for a technical service bulletin. Where I received my car in worse condition than I sent it in. New leaks, a damaged radiator, and my car was filthy, (after I recently had the interior steamed clean). Rusty called Mercedes and tried to fight the good fight with them, regarding the work theyd done. The team is solid, they do great work, and they endeavor to make sure youre happy. Rusty talks a lot and makes sure you understand whats wrong with your vehicle, as well as any options before he fixes anything. They can take care of my Mercedes Benz anytime.

Integritys services are affordable and, most importantly, hes not the type to cut corners. Im wholeheartedly giving them 5 stars!

Great service. Repaired my car quickly with low cost

The young man at the desk was very helpful, he was very nice to me and made me feel comfortable.

I got 90% of the way on replacing a coolant temperature sensor myself but had some issues seating the sensor. Got turned away by a couple different shops in the area, but Integrity saw me right away and got the job done fast.

I will definitely go back with my car, very good service.

We were traveling through Chicago and our alternator fried. Rusty-- the owner of Integrity, had a full shop. When we told him our challenging travel schedule, he made sure we got taken care of that very afternoon. His crew were very friendly, and Im tremendously grateful. Rusty is a kind, very positve gentleman and family man. He took care of us in a time of need.

Great shop with very good mechanics! Been trusting them for years now and they always look out for me. I had an 03 745Li with a massive oil leak. I was sold a lemon! They helped me fight the warranty company and I got a WHOLE NEW engine for literally pennies! They even stored my car for me for free during the whole ordeal. They did all the labor putting in the new engine and my car ran so beautifully when i got it back. Rusty the manager has gotta be one of the best guys Ive ever run into in the auto industry. Just straight up and honest and there isnt a problem he cant solve for a very reasonable price😊

I have been going Integrity auto repair of Chicago for the past five years and service my vehicles there regularly. They have the best customer service and always make sure to have my car done when they say they will and I always get a fair price. I have been to other repair shops and have been cheated and have overpaid. I have compared the prices of other repair shops and with Intergity auto repair you get great quality along with the piece of mind that you are truly not being taken at advantage of. I got a referral to come here from a family member and have never gone anywhere else since then. If you want quality and excellent customer service then this is the place for you! The negative reviews on here are from people who dont want to pay at all to get their cars fixed and want something for nothing. Guess what you can’t find that anywhere! You get what you pay for! As for the people leaving a negative review about the used car side, if you have ZERO credit or horrible credit how do you expect to get financed at a good rate. Try to go to any dealership and find that. They do the very best they can to try and give you the best rate. Integrity auto repair has good people with good ethics. They have have high standards and stick to them. Don’t come here if you are looking for a free ride and to try and take advantage of good people just trying to help you out. Go to a chop shop down the street.

Called in for a quote for a water pump on my E90 325i and got it the same day for a great price. I took my car in and I was called the next day my car was ready to go!These guys dont play!!#Chicago Integrity! 👍🏼👍🏼👍🏼

They take good care of you for reasonable prices

They were able to take me as a walk in and I received my car back in just 2 business days! Quick efficient service at a reasonable price.

They dont have good customers service

Great place ......experts in cars and customer service.....will definitely be back.

Every time I come here they always do the work quickly and are really communicative about what they did and what I may need down the road. I trust them greatly and recommend them to everyone.

The integrity of this place is the worst! They tried charging me thousands for repairs I didn’t need. Thinking I didn’t know much. Plus my car came out in worse condition. Took it somewhere else wayyy cheaper and was very honest. Big caution with this place!

Great family owed business, reasonably priced and knowledgeable!

Very honeat and dependable crew. They exude high level workmanship. Always charge veruy fair prices. I wish them success in their business!

Very professional customer service but lacking integrity. I dropped my car off for a tune-up and I inquired about getting a bluetooth module that I brought in with me, put in on my car and was told it would cost $450 plus a extra $200 to program it. I installed it myself after getting my car back in less than 1 min. This was my initial test to see if they ran a legitimate business. Btw the only programming involved was pairing the bluetooth with my phone. I still dont understand why they tried to charge so much. I was only offering them the simple job since I was letting them work on my car anyway. My instrument cluster was working when I dropped off my car but they insisted that they never touched it and that it was out when I dropped my car off. Once I provided photo evidence that it was working minutes before I gave them the car I was told it just coincidentally went out on their watch. I was also told my car was ready but had to be test driven before I could pick it up. A little over a week went by and I was never informed of any reason for my car to be kept a extra week. When I asked about the delay I was told that several attempts had been made to contact me but no call log could be provided or number they called me from. I accused them of joyriding my car which they denied but ironically when I get my car back my instrument cluster coincidentally went out and we cant see the mileage. Personally I thought customer service was top notch. Very nice people but honest I just cant agree with that.

Good work, reasonable prices. they seem to really know their stuff about hybrids.

Can someone tell me what they sell? Cars have no prices. Guy hides in back office with curtain closed. Is this a hobby or a crash pad to relax from home. And the strange incense smell remind me of high school. Always park cars on street with no city sticker or legit plates.

Very good customer service and affordable prices

These guys are always quick to respond and do an excellent job every time! The only ones I trust!

Needed some work done after getting side swiped by another vehicle. We were referred by a friend and Integrety handled everything and set up appointment for the adjuster - great work and turn-around time with no issues. Will be using them for all are other maintence and repair needs.

Omg...I cant thank rusty and his team enough for the proffesionalism,honestly and dedication they have showed me. They made me feel so at ease and treated me like family. I got to be honest, I could not believe the unbelievable reasonable prices.  Rusty said one thing to me and it touch my heart.  He stated he will never take advantage of a women that walks into his shop because he has a wife, mom or daughter or neices that he wouldnt want no one to take advantage of. Rusty thank you for fixing the heat in my car. You are truly an amazing person.  Ill be back you won my trust and most highest respect.

They spent a long time explaining the ways my car is busted

Best place to get your car repaired! 👍🏼👍🏼

Would highly recommend. Ask for Rusty.

A friendly and professional service that were not only able to do the work I requested but also fixed some minor problems without asking and for free!

Rusty, and his crew are the best in the business.

Friendly owner and staff. Nice cars.

This place tried to put me in a used car paying 22 percent. Ford Mustang 07 is worth 7k. I got financed for 11,500 for 60 month paying 315 equals 18k for a used car over time. Needless to say I killed the deal and will spend my money else where. Thanks for help.

Had to get my car repaired for the same problem at another shop. Quoted me one price, asked for another when picking up my car. Never again.

Service was same day and Rusty is the man

Great customer service

Horrible place . Dont buy anything from here or have them work on anything.

Great car buying experience

Good