Great Family owned business. Bruce is very knowledgeable and helpful.

Bruce and his team always do their best to accommodate my customers. Having a local business you can count on in my industry means a lot. Great job guys.

B and B Appliance is the best appliance store in Cheyenne!! Two months ago we needed a new dishwasher. We looked all over town for a new dishwasher and for it to be installed. B and B delivered the dishwasher, installed it and took the old one. Other stores charged at least $25 to remove the old one and would not hook it up. Fast forward to this week. Our refrigerator died. Again we looked all over town for a refrigerator. Again, B and B delivered the refrigerator, hooked it up, and took the old one. Other places would have made us wait at least two weeks or more before we could get it hooked up. B and B were so kind and worked us into their tight schedule and we now have a new refrigerator. Caleb and Jerry worked very hard and quickly to get the refrigerator up our stairs and though some tight spots. I will go directly to B anB Appliance from now on. I won’t waste my time with other stores. Their staff was so helpful, kind and courteous. I would highly recommend B and B Appliance for your household needs.

Customer service was great when I was purchasing, but when I needed service it was two weeks until they could come to my house.

Two years ago we were in the market for a washer and dryer and went to B&B to support a local business. The sales people were good. We paid more than we would have other places but thought it would be better to have units that could be serviced. Since then we’ve have had a couple problems and it’s nearly impossible to get service done. The first issue we had a few months ago was ignored. Now it’s because we live a ways out of town and it’s “hard to get to this area”... so we are waiting for when it is convenient for them. I really wish I could say it was a good decision to go local, but it really wasn’t. I will never buy anything from them again, nor would I recommend them to anyone.

Very helpful courteous and quick response when needed. I recommend this business to anyone looking for a full services appliance center. They do the delivery setup installation with so needed parts from start to finish.

We had a very good experience, Nate was courteous and knowledgeable. We will use mister B’s again. Thanks

I bought my washer here and the people were super nice. When I called to have it delivered they said it would be a few days I then said we will come get it and he said no no we will get it out to you today.. they did just what they said. So awesome so amazing .. only one thing I would ask is for smaller washer I cant reach the bottom..lol..My husband would probably leave me in it.. great job guys

Bought an extended warranty for a washer and dryer, which they verified and I have to get confirmation from the warranty company to get service on my appliance. Then it takes another month to get an appointment. To much of a hassle and I feel they just took my money for the warranty and beat around the bush to honor it. Anybody who needs a repair man feel free to call the Appliance Guy, he gave me a next day appointment for a fair price

They replaced my dishwasher motor which was fine. However, in placing the dishwasher back, they left it out about a half inch from where it originally was. So now I have two sets of screw holes since they didnt line it up right. The rubber seals were left on the outside of cabinet space but since the dishwasher was placed all the way to the edge, I can not push the rubber seals back inside. So I am going to have to move the entire dishwasher back to the original position so that it doesnt look absolutely terrible in my kitchen. If I could go anywhere else I would for future services.

I called looking for a valve for my Kenmore fridge. Gave him the 1st three numbers of the model and he immediately said the only way to get parts was from Sears. He wouldnt even try to look it up or recommend anyone who could help me that day.I called Appliance Parts Depot in Fort Collins and had one by the end of the day and at a great price!

Love B&B appliance! Great home town business!

After looking at several stores in town, I decided to buy my dryer from B&B. The delivery, installation, and customer service were exceptional. It turned out the installation was much more than anticipated. The men were so kind & professional, problem solving until it worked even though the time spent at my house was way beyond what was estimated. Will be recommending B&B to family & friends!

They were very helpful and went above and beyond. The two gentle men that delivered our appliance were very respectful and polite. They do better business than Lowes and Menards put together. I will most certainly give them my business in the future, plus theyre a local shop.

Great customer service.

I had them out to repair our dishwasher on June 5, 2019. The repairman at first thought it was only a clogged filter. But after he cleaned the filter and the dishwasher still didnt run, he further investigated and said the motor was bad, and that he would have to order that part. After waiting patiently for 10 days, and never hearing from them, I called to see what the status was. The person who answered the phone checked our file and told me their records indicated it was only a clogged filter, the issue was resolved, and they never ordered any parts, but told me they would do so ASAP. That was around June 15. So here it is July 1 and we still have a broken dishwasher almost one month after we first called them. Thats what you get if you call B and B for an appliance repair! On top of that, they had the gall to send us a bill for $170 to clean the filter, while our dishwasher still doesnt work! B and B, if you are reading this, I WILL NOT PAY THAT BILL! I urge everyone reading this to avoid B and B like the plague.

From the buying our washer and dryer to them coming and installing them the service was amazing. Their entire staff is incredible! We are now a customer for life!

Great place for appliances & service. We suffered a house fire last year & needed to replace everything. We shopped several places both local & out of state but ultimately decided that this was the place we should have came to first. Not only did we get a great deal, but the follow up service has been second to none. Keep up the great job!!

Great people to deal with. We feel more comfortable with a local business. Looking forward to doing business with them in the future.

Excellent repair, fast, & friendly

Friendly store with great selection of Speed Queen.

When I needed to get a new refrigerator I wanted to buy from someone who would offer me great customer service I got all that at B&B. I needed a special size and it takes 10 days to get from the warehouse. They offered to give me a loaner refrigerator so that I wouldnt be without one. You wont find that kind of customer service anywhere else in Cheyenne

Really good place to shop for new appliances. Bought a new dish washer and new washer and dryer. Great people go shop there.

Excellent and knowledgeable customer service. Service tech was also outstanding. Dont waste your time with the big box stores. You wont regret your purchase here.

Excellent service. Bought washer/dryer from That Appliance Guy - washer broke in 3 weeks and dryer is making lots of thumping noises. B&B scheduled me within 2 business days, arrived at house right on time, and had the washer repaired within 40 minutes. Very polite service and charge was very reasonable. :)

Amazing customer services and the delivery guys were great. Will definitely get any future appliances from b&b.

I have been going here for years. I have used them for new appliances, repair and parts. They have always been great.

Helpful in finding parts needed and getting them in in reasonable time.

Excellent appliances and fair pricing. Expert installation and servicing when needed. Honest local folks.

Terrible business. Charge $80 per half hour. All they did was plug it in. Wouldn’t work with me at all for my mistake. If I could put 0 stars I would. Wouldn’t recommend to anyone.

Great sales staff. Extra Warranties should be read carefully. Had motherboard go out on stove but, mysteriously wasnt covered by the Warranty. Madder than hell!

We love B&B appliances!! Bought all our kitchen appliances there and our washer and dryer. Just bought a fridge for the garage and next will be a new freezer! Customer service is awesome and delivery guys are careful and friendly!!

Staff is always helpful and friendly. I would recommend this place to anyone!

Great customer service and competitive price for a stove and microwave/hood

So I was told 9-10 weeks at least for a part because they couldnt find the part anywhere. I got online and found the part I needed in two minutes. I have never had an appliance repair take this long, this is ridiculous. The person I talked to on the phone wasnt very happy when I asked them why it was taking so long. They made it seem like I was just supposed to nod my head, say yes, and not ask questions.

Definitely would not recommend

Nice friendly people a good place to do business

Nice stock of parts. Very affordable

Have done business here for many years.went to the service/ parts department the guy was very rude when I asked for a filter for an LG refrigerator might be the last time I go to B&B.

Always helpful great place for home town service and sales! Delivery and set-up!

Fast and friendly service. Looking forward to many more purchases at B&B.

B&B had the exact washer in Stock I was wanting for same price as big box stores. A pleasure knowing Im supporting small business owmers.

Purchased new washer and dryer. They were delivered the next day and hauled our old set away.

Excellent customer service, clean and welcoming store, and an awesome staff! Would recommend for people looking at affordable prices for washer, dryers, fridges, etc.

My wife called to request a service on our washing machine and the service department answered the phone with attitude. It only got worse from there. Even though we had used their services before a couple years ago and were happy with the service, it seems much has changed. The man argued with my wife over the brand of the washer (the same washer they fixed before and should have a record of) and claimed they cant service those washers. Then when she told him it was an off brand of whirlpool (which she identified only by looking elsewhere) he exclaimed well you should have told me that in the first place. The guy was a complete, well you know. They have some serious issues to take care of before we will ever consider using their services again.

Tested bad part and ordered exact replacement. Even gave advice how best to change out the bad part.

Down home feel and old school values

Always helpful and friendly.

Ultimately got the job done but the ends dont justify the means. Had to reschedule and when the second inspection came, the repairman didnt say a word and behaved as though we were the inconvenience though he was the one who failed to arrive during the expected timeframe. Terrible customer service.

They were very rude and unhelpful and ignored me when I was waiting at the counter for over 3 minutes even when I called out to them. (I know they were ignoring me more because I could see them over the counter reading fiction books.)

The service department is very helpful and helped me diagose my fridge problem.

Loally owned with a large variety of products to choose from.

Good environment an very helping.

Ive been waiting for a part since Tuesday and this is Saturday and still not here.. Ill have to wait until Monday afternoon or Tuesday... SO NOT HAPPY

Very friendly, they helped me diagose my problem.

Great place

Super professional and informative, they didnt try to sell me nonsense or charge me for things I didnt need.

Love their customer service

Really great store

Great people and always so helpful!!!!

They are expensive and the gentleman we talked to wasnt very knowledgeable.

Excellent service

Amazing service!