The service was very quick but the USB drive in my center console went missing. The manager compensated me for the missing USB drive but I will be getting my SUV serviced else where. Granted, it was just a USB with music, but I shouldnt have to worry about sticky fingers when Im getting my car serviced. And not one of their cameras saw anything? Nope. First and last time my vehicle will be serviced there.....

When we set out to find our 2021 Genesis GV80 in June 2021 we honestly didn’t care what Dealership we got it from because we felt they basically were all the same in how they deal with people. Luckily, we had the option of three Dealerships in the area so it became the matter of availability. Hall Genesis of Western Branch was one of two locations who just so happen to have the color we were looking for at that time. We were given an appointment with Chris Clifton to review the vehicle and there would be no need to go anywhere else. My wife immediately took to him as the person that will be selling us that GV80. Chris was very personable, knowledgeable of the vehicle and straightforward in our talks. Everyone we encountered was nice and professional but Genesis of Western Branch got that deal as a result of having someone like Chris Clifton on their Team.

I have been going here for over 3 years. I am very satisfied with the service and professionalism of staff. I will continue to go here as long as I have a vehicle that they service. Awesome!!!

Been here for 2.5 hours waiting on an oil change & inspection. Over priced windshield wipers seems to be another hour wait. Might be time to go somewhere else for service. I had an appointment,Glad they didnt find any major repairs needed. Usually not this long of a wait.

Great customer service!