Thank u 🙏 🙏 to Tony and Dave, who gave me a way better car, then I expected. Top notch customer service. They really work with customers!!!!! Love my 2021 Passat!!! I’m definitely coming back… to get me a Atlas !!!!

We had been shopping for an Atlas and decided to give Southern Volkswagen a shot. Our salesperson Christy was fantastic and catered to my entire family during our purchase. She was extremely informative and knowledgeable during the test drive, and even entertained my 4 and 5 year old boys as we worked through the paperwork. Patrick was also extremely supportive during the finance process and left us feeling supported and confident. Thank you Christy and Patrick, Southern Volkswagen will be our first stop during our next car purchase.

Great experience at this dealership and especially with our sales person, Christy! Thank you for such an easy and fulfilling experience!!

Southern did an outstanding job for me! Harry the wholesaler, Matt the GM, Catalina the 3 on the tree driving saleswoman, Steve in finance... Made my life easy and quick. Delivered the car drove the trade back had everything in order.. really cant say enough about these guys... would highly recommend

Always an amazing experience, they are VERY patient! Catalina in sales and Chris in finance are the best! (Andrew in service is amazing too)

Were family now! Originally we went to a different dealership. The 1st dealership had us in a sour mood, so on the way home from them my fiancé stopped at Greenbrier and were so glad he did. Catalina was PERFECTION at knowing exactly what I wanted and scouring through inventory, upcoming deliveries and even other dealerships to find what would make us happy. She truly is amazing. The next day we drove away in our 2021 Atlas. Terrance worked to get us well above book on our trade in, got us an amazing APR and provides lots of laughs along the way. Summer in delivery made sure we had all the protection to keep our new girl in great shape and Greg in finance made closing the deal a breeze. No one was pushy and everyone was upfront with everything from the jump, this was truly the easiest car buying experience weve ever had!

Worked with Tyrone to work out a great deal on a Gladiator that I wanted. Super communicative, helpful, and accommodating. He was accessible at all hours and even after working hours in helping work out a killer deal. Can’t wait to enjoy many years and miles of fun in my new Jeep. Thanks Tyrone! (And Nerely).

I just purchased a 2022 Volkswagen Tiguan from Southern Volkswagen. Christy Shane was my sales consultant. She was very friendly, helpful, knowledgeable, and went above and beyond to make sure I was very well taken care of and fully informed about my new vehicle. She greeted us when we got there on a Sunday evening at time of closing and stayed with us after hours to make sure we got the exact car that we wanted. I cannot say enough about her professionalism. Chris Hallal was the Finance Director and he made the whole financing process quick and seamless. If you are in the market for a new VW or a used vehicle, I would highly recommend this team. Great job, and thank you for putting us into the vehicle that we absolutely love. 10/10

We were incredibly happy with our experience. Patrick was amazing! 10/10 reccomend!

I had an amazing experience with them! Tony was my Salesman and was very knowledgeable, great with follow up, extremely patient and super nice! I bought the VW Atlas and am so happy that I did! I love my new car! Thanks so much for a wonderful car buying experience! Tony, youre the best and I really appreciate you!

Tyrone was very helpful and accommodating in helping me find a vehicle. He had answers to all my questions and made the entire experience enjoyable. Thank you!

The team at Southern (Terrance, Catalina, Greg,and Summer) took great care of us. We had a bad experience at another local dealership so we went to Southern and it was a night and day difference. They made the process nice and easy.

Purchased luxury vehicle in Nov 2020Travel time: 2.5hr (live in a remote area)Issues:1) represented as immaculate condition when I asked about the vehicle since I had substantial travel -- later found a dent/paint missing (about 1 x 3) near the front drivers wheel2) when it came out of detailing it was still dirty, covered in crumbs & residue. after sending it back for a second round, STILL had crumbs, streaks, residue but I had already been there for 5 hours so I did not send it for a 3rd lap3) asked about a full tank -- left with less than 1/3. came back so they can fill it up and when I drove away the second time, it was only at 2/3 tank4) when I was signing, I confirmed I could refinance at any time, no penalties -- just now found that to be untrue as lender had actually changed their policy in early 2020I have ALWAYS purchased used and can honestly say private sellers offered a much more professional experience than this group. I would not recommend them to anyone.To compare: my sister purchased from a dealer 5+ hours away and they delivered, topped off the tank & re-detailed in our parking lot before she signed.

Tony, Lauren, and Greg were great, this is our second time here. We are now loyal customers! Everyone is always so welcoming from sales to service.

Thank you to Patrick Yerigan and Tony for the help!! We are so happy with our purchase!

ROB AND CHRIS WERE VERY HELPFUL AND ACCOMMODATING! Great dealership.

We recently purchased a vehicle with Southern and had an experience of professionalism, compassion, and sheer joy! Reggie treated us as family, and we felt like family!! Chris placed us in trusting care through dealing with our choice of financial options.Love our car!We are grateful for all of you there! Even the offer of jelly bears😊Blessings to all and don’t let anyone or anything take your joy ‼️

I bought a VW second hand from a private seller. I brought it to Southern for initial servicing and inspection, and they treated me like a loyal member. Service department is amazing. Very friendly and knowledgeable. They communicate extremely well, and are willing to go above and beyond to assist their customers.

Winston and Chris are the best!! Great working with them. Mr Winston found the car I was looking for!! Thanks and summer I love ❤️ your vibe!!

I was surprised that this Volkswagon dealer had any used Jeep vehicles being that it is a Volkswagon dealership. But, being that it is part of the Southern Auto Group that should come as no surprise!We signed a deal late Friday night (just before closing) and Christy (our salesperson) tried to get all we wanted done to the vehicle before business close Saturday (which she did near closing Saturday) so we decided to wait till Sunday to pick it upThe detail work for cleaning inside the car was fair (dirt particles still in back cargo area). But, the exterior shine, etc was excellent.Everything looked fine except the motor/ engine area which was coated with shop dust everywhere under the hood.They also did a state inspection and a 50 point inspection (which I am sure included looking at the oil levels, etc),yet, neglected to make under the hood look as good as the rest of the car.That is something other dealers would have addressed before turning the car over to the owners!Also, the final paperwork guy I saw did not have his act totally together! He was thorough on making sure I signed all the necessary paperwork HOWEVER some of myriad of forms we had to sign had multiple pages and quite a few of the pages were attached to the wrong form [thank goodness they have forms numbers at the bottom of the page]!I am deducting one point for how they detailed the car [overall] and how they organized the paperworkOther than that it was a fair experience....Would I buy another car there? Maybe? That is, if they improve on their deficiencies

I cannot say enough good things about my experience with Southern Volkwagon. I absolutely love my new car but Leo and Catalina went above and beyond to take the time to show me everything about my new car. Everyone else that we have come in contact with there has been friendly and helpful.

Tony was very knowledgeable about the vehicles. Tony and Matt were patient and more than helpful in getting us the right car for our needs. We were pleasantly surprised on how simple Greg, Abby, and Terrence allowed the purchase process to complete. No drawn out dog and pony show. Thanks for being easy to work with.

Patrick was great and made the process super easy!

The sales department is great. We enjoyed our first car buying experience & would 100% recommend them. He got me in my dream car (tiguan) for a great price & 0% interest!The 2 stars I didn’t give are for the ladies I’ve encountered on the phone trying to setup oil change. Both of them spoke to me rudely & like I was a child. My car is overdue for an oil change so I’ll get my maintenance done elsewhere. (They said it was included but I was charged for the oil change the first time I came in.)

I did not end up buying a here. However, I did have the opportunity to have Kristi as my sales person. Very benevolent, knowledgeable, and helpful! All around an 11/10 person, and would highly recommend her to anyone looking to buy a car from this dealership. Thanks Kristi!!

Went in cause I urgently needed a car! Ashleigh was my sales person and she did a phenomenal job helping me find something affordable and durable! Sarah, the delivery coordinator, was such a peach and carried great conversation while she explained the packaging and set me up for an appointment to make sure my car has everything it needed! Chris in finance did a fantastic job helping me decide what would be best for me moving forward with payments on the car! The team really helped me out and I would 10/10 buy from them again! I highly recommend going through them for a car !

Everyone involved at Southern was amazing to work with. Chris made the financing a breeze! Thank you to all who helped make this experience an easy one!

Everybody was very Kind Leo, Summer, and Chris. They made my first time buying a vehicle painless..Thank you

Do not buy from this dealership they will scam you into $10,000 in fake warranties and you will be in the red with your car until you’re pretty much paid off. My mom was lied to about her lease and talked into buying another car and put in 15 K from the lease over because she was lied about how the mileage on a lease works then my brother bought from them as well and never bought in a car before he was talking to $10,000 in warranties that were not applied to his car when somebody hit him. My mom is almost 70 years old and that’s just criminal. We will never buy from any southern dealership or any dealership remotely close to them.

Can’t say enough good things about my experience at Southern today. We just purchased the Tiguan of my dreams with the help of Catalina & Patrick. This was my first car purchase, and they explained everything to make me feel at ease, and answered any and all questions patiently. Thank you Southern!!!!

We had a fantastic experience at Southern VW, everyone that assisted us in the purchase of our new atlas was absolutely professional and went above and beyond to make our experience an unforgettable one. I want to personally thank Michelle K. for all the hard work in getting us the best deal possible as well as the financing team Chris and Terrence for making everything work for us. I also want to send a quick shout out to Danye and Summer for all the last minute help in getting us out the door and on the road. Thanks guys, we will be customers for life!!

Matt and Helen are so pleasant on the phone and its very appreciated. There are great people here 5 stars across the board!!!!

Catalina is the best salesperson. She was so helpful and willing to come in early to help me get the paperwork done faster. Chris in finance was efficient with the paperwork and have all kinds of options for extended warranties ready before I even came in. Thanks to the whole southern team.

Bought a used vehicle experience was good. However, part of the deal free oil changes and inspections. Great but dont wait when doing those. Every mechanic I see is taking their time as if they got all day, walking around with no sense of urgency! You will be waiting a minimum of 2hrs. Last time I went to get car inspected. 2hrs. Oil change 2hrs. Drop off or you will be wasting 2hrs.

Ordered a car online through a third party but they delivered it to this dealership and Cynthia made everything so simple. I would happily buy another car from here when I need it.

When issues manifested with my vehicle, EVERYONE at Southern VW Greenbriar were fast and dedicated at taking care of those issues until all issues were corrected and they done it with complete respect for me as a valued customer.They were caring and considerate, with all my best interest at heart.They truly care about their customers.Thank you all!!Special Shout Out to:**GOD ALMIGHTY***Ms. Helen*Mr. Braxton*Mr. Gregory

Had a great experience at Southern Volkswagen! Charlie Roy was incredibly patient showing lot after lot after lot of used cars available in the Southern Auto Group family. Ive lost track of how many cars he found for my teenage daughter to test drive. And as you likely know, now is a very challenging time to find used cars in a reasonable price range---due to a chip shortage, which has shrunk the inventory of new cars---resulting in demand skyrocketing for used vehicles. But due to Charlies persistence, he found us a VW Jetta that was in our price range and had all the bells and whistles my daughter was looking for--she is thrilled and so am I. And as far as the wait in the dealership once we decided on the Jetta, I was stunned by how quickly Chris Hallal got me in and out of there with the final paperwork! It had to have been under 30 minutes--it might have been 20, if that long. Ive gotten two other cars from the Southern family for my two other daughters---we have never been disappointed with the service Charlie has provided!Kurt

Great place! Braxton has got to be one of the spunkiest guys in sales that I’ve met. Not only does he know the product, but he gets personable and is always very friendly with a smile on his face. Knows how to keep the convo interesting!

Bought a used car, and for the most part everything went well but it been almost 10 months and a second key set was never given. The manager said that he was going to get at that time, but it has past over eight months since and no key. The salesman lend a car till my car was getting some corrections fix, three weeks after my car was delivered and not corrections were made. I gave two start because the price was right and they made the process easy to purchase the vehicle.

Dropped my car off 2nd week in July for an AC issue.. Did not get my car back until the 27th of August. Mike Barnes and Tim Champion are the worst associates I ever encountered. The entire time I was lied too about the status of my vehicle, excuse after excuse Was told 3 times my car would be ready to pick up and never was. No communication unless I called. They used caller ID to avoid my calls. Got the car back once and the tech did not put the steering column together properly and was making a clicking noise. Had to contact the sales manager because Mike Barnes wanted to play stupid and act like he knew nothing even being the service MANAGER. They gave my husband a loaner vehicle with a 26 inch crack in the windshield, dirty, old food bags, prescription meds etc and smoke infested.Was Promised the car to be detailed 2x and never got done. They tech got grease all over my visor, the sad part is Tim said it was detailed . lies Picked up vehicle for 2nd time and ONCE AGAIN ture light was on and tires were at 17PSI. The service dept had done this on a prior visit as well, another left oil cap off, and this time my steering column was assembled wrong!!! Safety hazards. Both associates deserve to be fired for the prolonged issues they caused. They asked for my statement claiming VW would make a paYment due to the inconvenience however when I called this morning they had received NOTHING. I will never buy here again as long as those two are in the service dept.. Everytime my car has had a safety concern and they dont even care.. TIM ASSURED ME nothing like that would happen again and he was so sorry about the other 2x.. then they put a main component together incorrectly.. after speaking with some other service people. Had that piece broke off the steering would have went out in my vehicle and thats scary to think their service dept are doing things like this. MIKE BARNES doesnt deserve to be a service manager because he claims he knows nothing his associates are doing or saying including screening calls which he also said was unaware of. The sales manager Terrance followed up with me after making sure they took the vehicle back to fix it properly NOT TIM, NOT MIKE. Now Im concerned why they asked for my statements if there is no record of reimbursement on file. Worst thing nobody has even called us back regarding the whole ordeal. 37 days for an AC blowing warm air.. Then Tim had the nerve to accuse that I had a miscommunication issue where I told Terrance he can go listen to the calls because Tim is dishonest and unprofessional.

We want to thank Mark & Marilyn our sales team. They were awesome! We drove off with the perfect truck. No pressure, great conversations. Kudos to Marilyn who made a day of it on crutches in the rain with us. We went in with a goal and walked out very satisfied. We recommend this team and dealership highly. Thank you Tony & Lori Payne

Braxton Kinlaw was the most professional salesman Ive ever dealt with. He listened to what I wanted and worked non stop to make me happy. I will tell all my friends to buy from him because it is such a pleasant and easy buying experience.

Great and fast service! Easy to make appointment over the phone! Cant forget about the friendly customer service!

Ms. Cynthia Rawlings is amazing. We have purchased 2 cars with her and it has been a wonderful experience. The manager, Matt, is professional, kind and helpful. Our family is very grateful for for them!

They have good knowledgeable staff. If you go in ask for Reggie. He was able to get me in my car at a great monthly payment with 0% interest!

Tony, my salesperson was amazing!! Chris in the finance department was able get us in and out quickly!!

Ashleigh was awesome and helped me with my purchase. Chris was helpful in financing as well. Thank you very much

Edit: Changing my previous 4 star rating (no write up was done at the time) from 7 months ago.**If you take your car to this dealership please double check to make sure they actually did the work**I recently moved from Virginia to Maryland and as a result I had to switch dealerships. During a recent service appointment at the VW dealership in Maryland, I asked why my overhead roof ambient lighting did not work despite having the recall performed that reinstalled the fuses. The dealership informed me that the fuses were never re-installed despite the fact that Southern VW had taken credit for this recall.VW issued a recall last year that disabled the overhead roof ambient lighting as there was a potential fire hazard. VW later issued another recall that re-enabled this lighting, this is the recall I am referring to. At the time I did not notice that the lighting did not work because it was still daylight when I picked up the vehicle.The pictures included with the review show that the fuses have not been install nor was the wire harness reconnected. Also included is a screen shot showing a redacted version of my bill. It shows that Southern VW had completed the recall and reinstalled the fuses. It was very disappointing to find out that this had been done. As a result of this event it has led me to question all work that was completed by this dealership.

Great people they help me a lot I recommend it.Thank you for everything!!Dave Browning GSMCatalina Dizin salesGreg Montie finance

Before I bought my car at Southern I didnt know about the maintenance being included; so it was great to get the 10k service and hear, no charge. Mario is a very good service guy.

Okay so far they were very good at getting me in and find out but I want it done but the car is not fixed yet

Daughter in law had to get a tire replaced. Go to discount tire next time not the dealer you hGot the car from.

Braxton Kinlaw is a great salesman!! He cares about his customers and makes sure that they are well taken care of during the buying process, before and after!! You don’t have to worry when he’s looking out for you! MUST SEE HIM!!

Charlie Roy and Chris from financial were outstanding in helping me out. Felt great about my purchase the entire time.

My experience was awesome from the beginning to the end, I was offered several options and picked the 2021 Passat, Matt the Manager and Chris in finance were efficient and quick, the quickest buying experience as always been the best fit for my busy life style. This is my second VW and I’m sure it will not be my last, Southern will always be my choice..:excellent team work

First of all buying a car is a pain in the rear. The sales person that assisted me was Michelle koring. She was really knowledgeable about all the models and made me understand about the investment I was making. The intricacies and details about what i could do with the vehicle was amazing. Allowing me to talk and not getting frustrated with me for thinking i knew it all. Extremely helpful and charismatic. Michelle and the finance person Chris made my car buying an experience and not so much as a hassle. Thank you to the Volkswagen team whom played a part in this greatly appreciated car buying experience, Im a proud owner of a 2020 Volkswagen Jetta.

I have personally bought two cars from here and my family owns a business and we have bought 20 cars over the past years. customer service is terrible the service department it’s terrible I give them a +0 a few months ago I went for all the change And I need it only the back windshield wiper change they went ahead and changed all of it they not charge me and now the windshield wipers are giving me trouble because they put cheap ones and I have expensive ones I only go to this place because my car has free service from there and I have extended warranty for eight years but they are terrible I will never buy another car from the dealership!!!

First time buying a car, greg monti and rob were great!!

I was 30 min late for my appointment and had to wait 2 hours + for my oil change. I had to turn around to have my tire pressure reset and tire rotation reset. Tim was apologetic for my inconvenience.

Horrible experience with two salesmen here! Very dismissive and unhelpful. All about getting as much money as possible in this market. Tacked on bogus, unnecessary fees and overall, made for a very bad buying experience. I would stay clear of these shysters.

Gregory did an amazing job helping me out with my new car!! He was truly great and helped me with everything and was very patient with me.

Came in today with the intentions of possibly leaving with a bigger comfortable car for me and my daughter. With the help of my VW family they sealed the deal for me. Traded in my 1st car a 2012 VW beetle and left with a 2021 Arteon. Catalina seen my potential from the day we first met and she believed in me when I didn’t and when I felt unsure and undecided. Gregory Montie help find someone who I could finance my car through and explained numbers that a young women like me could understand. *those was some big numbers I wasn’t sure was in my range* Though my first pick was out my range Dave Browning knew how to keep a loyal customer happy & made sure I left feeling like i made the right choice! I will forever stick with my VW family! Thank you all for today & I can’t wait for my daughter to see mommy’s first big girl purchase 😊🥰My 2nd beauty has a name: Ice Mayfield🤩❄️

Gregg Montie- great job, really kind!! Thanks Gregg!

Excellent customer service and excellent management.

Wow this dealership has given me the best experience, so much that I purchased two cars for my family members in the past 2 months. I heard they are under new management and boy does it make a difference. They are now very customer centric... no back and forth on pricing, transparent pricing on the car, the fees, etc....from the beginning! It was like a breath of fresh air with no typical car dealership games. They work hard to earn your business and the team is fantastic. The customer experience is so much better. For those of you that hate the back and forth, you will love doing business here! In this dealership the old school is GONE! This is the way most of us want to do business today. Fast, Easy and Fun!

The services department price gouges to the point of fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discontinued making for that style of part for my car. The new style was 160.00 for the part and that I should by 2. The labor would be 300.00. In 1 minute in the waiting area I found the exact part on Carparts.com for 44.95 and my husband placed it with no tools. This type of markup and price gouging is disgusting, deplorable and the reason why the auto service industry is one of the Most mistrusted. I will never go her again. I plan on sharing my experience with everyone in the NAVY stationed in Hampton Roads

The service department has not been communicating with me and I have had my vehicle in their shop since Wednesday night. All I have asked for is a State inspection, oil change, and to have my air bag light cleared. The one who is servicing my vehicle has not talked to me at all about the status of my vehicle.

Exuberant and Conscientious are two words that come to mind from my recent experience with Southern Volkswagen.Honesty is key and lays down the very fabrics of trust for a strong foundation that can only continue to rise.The amount of positive energy that was shown while working with my family and I was incredible.Simply put, you’ll have great customer service here!We are now proud owners of a Volkswagen Atlas!

Tyrone is amazing, go see him!!

Catalina and Matt were very helpful with getting me the vehicle that I wanted at a price I was happy with. Great team. I would buy from them again.

I bought a car on 01/30/21. I had a horrible experience at this particular store. The sales associate did not know much about the car. I had to YouTube a lot of the features on the car. Additionally the manager at the store was rude. I was directed to another manager and when I discussed our interaction, his response was, Im just like him. I did buy the car from this facility but it was not due to the customer service. I liked the car, it was what I was looking for and the CarFax was good. Not once did a manager say Congratulations or thank you for purchasing the car. When I completed the financial part for warranty of the car; the person that collects payment had left for the day. They asked if I could come back to make the payment on another day. I also asked for my second key and I was informed that they couldnt find it but they will look for it and have it ready when I come back. Very unprofessional all the way around.I have had the car that I purchased from them for 7 days and when I turn the heat on it makes noise. I am taking it back for them to fix it. Hopefully it can be resolved. If you are looking for top notch customer service this is not the place to go. There are several car dealership that will be glad to have your business and will treat you with respect. I would not recommend Southern Volkswagen- Greenbrier!

Great customer service with Gregory Montie. he made the experience very easy. very easy to talk to very funny and relatable.

I scheduled my appointment for 9:30am for a simple oil change and nothing else, that was my first mistake. Appointment times mean nothing, because I was on time and it wasn’t until 9:45 that my car was moved and 9:50 my advisor was done with paper work. Fast forward an hour and a half to 11:15am when I’m checking to see if my car was done because it should only take 20 minutes TOPS! Also since my advisor and other shop employees had time to stand around he informed me it “should” be done, which if it should be done why was I still waiting? Come to find out they hadn’t even started it! I can’t stand incompetence and will never even step foot on their property again!

Greg Montey was brilliant in this transaction.Kept everything simple and fast no questions or needed expeditious service.

I was visiting from NC and was interested in looking at an Atlas. I stopped in and Catalina explained features and pricing. I haven’t made a decision on a purchase and wasn’t planning to immediately either and she still was willing to help me out. That kind of customer service will make me want to come back when I make the decision

They are so efficient in there!!!! Plus, they went over my warranty and all my options!!! 🤩🤩 Thank you so much

My vehicle has been at Southern Volkswagen in Greenbrier (part of Southern Auto Group) for almost 5 months for the same issue! I’ve paid them over $3500 to fix it and they’ve yet to get it back to me for more than a few days without it breaking down again with the same symptoms. I spend hours each week at this dealership and have talked to everyone up to the Vice President about this issue and they refuse to make it right by refunding my money. I’ve paid them to fix an issue and they haven’t fixed the issue I brought it to them for back in March. Its still there but somehow they justify that they are doing a good job and should keep my money. I’ve been late for work several times when my car broke down after they supposedly fixed it. I’ve taken time off work and away from my family to deal with them. I’ve tried calling the owner but he won’t call me back. I’ve given them several opportunities to make it right by refunding my money so I can take it somewhere else…. but they refuse. Instead they insist on holding on to it swapping out parts (at my expense) until they figure out the problem. They say that all 8 repairs they’ve had to do to my car are legitimate because my VW is not new. I guess all those things just “happened ” to go at once. Apparently this is appropriate business practices to them.

I am so pleased with the experience I had at Southern VW on 5/22/21. I went in, met Charlie Roy and immediately knew he was going to take care of me and my car needs. I was trading in a used car and they gave me top dollar, which allowed me to purchase a 2021 Tiguan. Charlie knew every single detail about the VW. It was very clear he knew the VW product. Chris in the finance office tied everything up and was quick and detailed about the financing. The car was detailed and was ready at the very time it was promised. Charlie then sat in the car with me and went over every instrument and it’s use. He ensured I did not have any questions before I left. It’s very clear to me that Charlie cares about every customer that walks into the dealership. If you’re looking for a SUV, the Tiguan is amazing. If you’re looking for a dealership, Southern will meet all your car needs. Thank you again, Charlie Roy and Chris!

Thanks again Tyrone keep up the good work!!!!!

I had an amazing time here. Chris and Aran were very polite about what goes on in the store. I sat with Reginald Dildy to talk about the best deals for a first time car buyer. Reginald was very well informed. He gave me information about the best deals for the time, his best and honest opinions about what he would do, and gave me all of his time to help me find a car that i would best be interested in. He taught me about pricing and warranty’s. I had an amazing experience here, and I’ve sent all of my friends and family here since.

Great customer service.

Very exciting got a chance to test drive the new electric ID4. The experience was beyond my expectations.

Outstanding dealership, I just bought a VW Tiguan, my sales assistant was Michelle who was first class and then concluded the deal with Matt Seyfert the General Manager who went above and beyond. He even lent me a magnetic bow when I handed over the keys to my daughter. I never enjoy buying a car, but this felt very different and was a highly positive experience.

Fast courteous service. Friendly personnel. Clean place of business. Knowledgable tech/sales people.

Staff is outstanding from Reginald To Gregory And Everyone else I encountered ... Learned a couple things I wasn’t aware of about Volkswagen as well. Great hospitality

Gregory Monte was awesome. Super easy process

Bad experience it took us 6 hours inside the dealer to walk out with what I hope a good car and just average deal the team manager pushy the sales lady needs training the paper work labor was long long.I Was there from 3 pm till 9 pm hungry and angry defetnly the worst car buying experience in my whole life not recommend at all

I purchased the jeep, with my cousin Robert Temple. Our salesperson was Reginald Dildy, and he was great. Amazing personality, very friendly, and knowledgeable. We purchased from him, alongside F&I Managers Chris&Aran. Thank you so much for the great experience

Great car buying experience. Highly recommend!!

I have had nothing but a great experience with David Hoopes the best salesman and die hard fan of VWs. Chris and Aaron got me the best rate!! And it’s always a pleasure working with them. I have been coming here for years and will always send my friends and family for their business. Thank you guys for great service and hospitality

Great service. Thorough on the packages and financing

I would like to thank my sales person Mr. Reginald Dildy for assisting me and my daughter with the purchase of her first car. The professionalism he displayed was unbelievable. He was straight forward and honest on what we were looking for in a vehicle. We were also assisted by F & I Managers Chris and Aran. Being prior military, it was calming to be treated with team work and by professionals. Thank you Mr. Reginald

2nd time purchasing a car from here & once again they have exceeded my expectations! Hellen, Catalina & Matt were awesome! 11/10 recommend

Went in for an oil change today & the service was cool but from a safety standpoint several people were not wearing face masks or facial coverings. There was a male guest that did not have on a facial covering and was casually conversing with a team member that was not wearing a face mask. The cashier as well as another employee on the sales side were also not wearing face masks which was pretty concerning.

See Charlie Roy for the best deals, and especially the best customer service! Satisfaction guaranteed! We just purchased our 4th vehicle from him, including 3 VWs.

Braxton Kinlaw was very helpful

Clean shop, cool cars, nice people.

Shady practices. We were trading in an Acura to purchase a new car. This dealership was offering us thousands less than what the car is worth. We get Acura will naturally give us more, but even Chevrolet was offering us more for the car. Stay away unless you want to get ripped off.

Im a current Volkswagen customer who has a Jetta. I called to get information about leasing a new jetta and the sales rep was terrible. He didnt answer any of my questions and essentially said he couldnt help me. I knew exactly what car I wanted on their lot with money in hand to put down. This dealer lost a sale because the sales rep. wanted nothing to do with me.

Leo and Matt were incredibly kind and helpful! So excited about the vehicle I am leaving with today and I know that I have gotten a great deal!