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Advance Auto Parts
2221 S Military Hwy, Chesapeake, VA 23320, United States
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Advance Auto Parts
Comments
Na
Review №1

Amazing customer service. They went above and beyond their job to help me out. My car had broken down and the safest place I could get it was advance autoparts. I came in distress not knowing what to do and the lady cashier tried to see if she could see the issue. She gave her advice even gave me a few ideas on where to take it. She called a friend to see if they could help see what the problem was. When I went in the store to buy some coolant and a soda I wasnt treated like some foolish female who had no idea about cars. They were all gracious and kind. I am incredibly thankful.

Pa
Review №2

The lady that my husband worked with on our van was very nice. She was informative and caring. We will visit this place again if we are in town and need help. I highly recommend this place!

Je
Review №3

The employees here are extremely helpful. 4 people in particular David, Josh, Lori and edgard really know what they are doing. David is the advance man. Anything that is on there computer that man has in his head and more. He knows all. Josh did whatever he could to get me what I need and really made miracle happen. Seriously outstanding customer service. Lori and Edgar really know their stuff. Never been to a advance where they knew so much and were will to apply to what you need accomplish. Truly impressed

Jo
Review №4

Lori Culpepper did a good job putting wipers on my truck

Ra
Review №5

Lady servicing me was working on her day off and still helped me when it was time for her to go home .

Le
Review №6

Always on point and there isnt a single person here who isnt helpful and respectful.

Jo
Review №7

Great place to find out whats wrong with my car and get the parts i need

Sa
Review №8

Good people great help

Ro
Review №9

I called in advance (pun intended) Not only was my window wiper ready for me but they installed it as well.

Me
Review №10

Got everything i needed and was helped right away. Friendly staff.

Aa
Review №11

Alice is essential and she helps like no one else can

Kr
Review №12

Always have the parts i need. Online ordering saves me a ton of money.

Ro
Review №13

Always on Time

Ke
Review №14

They had the items I was looking for and it was relatively inexpensive. Friendly and helpful staff.

Do
Review №15

Stopped in for a battery check and ended up having to buy a new battery. Dang batteries are expensive these days! They installed the first one and it didnt work (go figure) so he got another one and it worked!

Ma
Review №16

All Associates are very friendly and professional. I like shopping there.

Wa
Review №17

Good experience

Se
Review №18

Clerk sat at the register on the phone for 12 minutes twirling my single pack of $4 fuses before another employee came to rescue with the 2 second swipe and receipt........ SMH!!!!!!

Br
Review №19

Very helpful and knowledgeable employees. Will continue to visit for car products.

Ki
Review №20

Stopped in for last minute supplies to bling out our 2001 PT Cruiser Ltd for 2018 winter cruise stop #4

ok
Review №21

They is the best auto parts around and the commercial manager Mrs. Alice is the auto parts specialist in the world store number 2660 call her she can find any part you need

Je
Review №22

Understaffed, but the people there were very polite. Not many items on the shelf, especially when compared to other locations.

Ch
Review №23

They have everything i need and at a good price

st
Review №24

Awesome people. Not trying to sell me stuff I dont need, unlike autozone. Those people are not mechanics. Stop acting like it.

Da
Review №25

Dave very knowledgeable about mechanical needs

Al
Review №26

Shop there always

Ma
Review №27

The woman there was so helpful. She got me the best deal. Ill definitely be back

Th
Review №28

Disappointed that you all are not scanning service engine lights during COVID.. This is essential to healthcare workers who need to get back and forth to work.

Ma
Review №29

Excellent care, trained staff, security measures against covid-19 virus

Se
Review №30

Ive been going to this advance auto for years. The service is spectacular, Lorie and Tom are my favorites, but the entire staff has been great. Advance honors their warranties better than any other auto parts store Ive been to, and I always check to see if they have what I need before going anywhere else

La
Review №31

Came in for an exhaust manifold for a 2006 f250, that had it in stock, personable people, in and out in a reasonable amount of time.

Ch
Review №32

They were open early, which I appreciated greatly. Their prices are about average. They didnt have a small container of anti-freeze, but their selection is otherwise varied.

Cr
Review №33

I used to be a AutoZone person but after they ripped me off and going to back to advance I realized thats where I should have been going all alone all because your parts are cheaper does not mean that they are just as good as advance

Za
Review №34

Friendly staff and helpful. Easy to locate items. If you cant find something just ask.

Sh
Review №35

Had problems with a fuse to my auxiliary n my break light was out ...I don’t know much about cars.....so I found everyone there to be very helpful but the manager Jeff went the extra mile in helping me find the right fuse while his coworker was very vague and insisted I would have to go to the dealership for my make n model🙄....I really appreciate him saving me the time n hassle... sometimes it’s the small things that makes a persons day... thanks Jeff

Sh
Review №36

I utilize the commercial side and Travis and Allison are the best CSRs Ive ever experienced. They practically have my project memorized. I only shop through this store, due to their dedication and professionalism. Extremely happy consumer.

Fr
Review №37

Went in there to get a cabin filter for my vehicle, friendly & fast service .

Be
Review №38

Ok

Mi
Review №39

Always a huge help! Knowledgable staff and friendly

Ai
Review №40

Had what we needed on the shelf.Recommended

An
Review №41

I appreciated the nice lady taking time to show me how to use the tire gage and educating me on how often I need to check my tires.

St
Review №42

Always fast professional service, and sincere, David, Thomas, Lori... The entire group are awesome

Un
Review №43

That melisa. good additude. good personality.

To
Review №44

The staff at this location are always helpful and friendly. Ive had a great experience each time Im there

ja
Review №45

You can save a great deal of money if you order online & pick up your order at your local store. Just use discount codes when you checkout. Saving can be up to 30% .

Je
Review №46

Ok

An
Review №47

Great prices

Gi
Review №48

Excellent service.

Br
Review №49

Friendly people and experienced

Ma
Review №50

Nice staff but pricey on there batteries. Better deal at Sams Club and even better deal Napa parts.

Du
Review №51

Always a great, local place to get car parts and accessories.

Bl
Review №52

Parts is you get what you pay for. There is quality stuff if you ask for it. The counter help could use a little help

Be
Review №53

Always super helpful when it comes to my vehicle questions. Will even check your battery for you and install it!

Je
Review №54

Very helpful in fixing my headlights.

He
Review №55

Helpful staff! Just bought an old cherokee so they helped with what I needed for a tune up

Dw
Review №56

Great one stop shoo for auto needs. Service was excellent and personable.

Kr
Review №57

Great store customer service is outstanding

Ma
Review №58

Just ok but nice staff. Prices on batteries not near as good as Sams Club or Napa.

El
Review №59

Polite courteous and have everything I need for my car

Da
Review №60

This is now my go to auto parts store. The staff are friendly and know a lot.I didnt even get too much slack for calling the store by the wrong name :-)

b2
Review №61

Had the tail light bulbs was looking for friendly staff

JE
Review №62

People here are always so helpful.

Ky
Review №63

Excellent service and parts selection. Very friendly staff and easy to access location

St
Review №64

Its always a great place to grab car parts from a really knowledgeable staff

Jo
Review №65

Commerical counter easy to work with

Ro
Review №66

Friendly people very helpful I do a lot of business there

Ca
Review №67

Always have good experience there. Helpful & curtious

Se
Review №68

I got great tools for my car, good customer service.

An
Review №69

Very good store for shopping automobile parts, prices very affortable

Bi
Review №70

So far so good. Smooth transaction

Je
Review №71

Poor service. Very rude cashier that has an attitude. No one wearing face protection as is mandatory

Gr
Review №72

The staff at the Advance Auto Parts on Military Highway are always awesome. They have great expertise and customer service.

St
Review №73

Staff is really friendly but the prices are about average but will have every part you need to get you back on the road

ch
Review №74

Staff is helpful and knowledgeable but Im only giving 4 stars because theres a lot of online retailers selling the same parts for half the price.

Ma
Review №75

Professional and helpful.

Ke
Review №76

Good pricing found what I needed

An
Review №77

Good customers service Very helpful

fe
Review №78

Very helpful, had everything I needed.

Co
Review №79

Excellent help from you guys, came outside and helped me check the diameter on my rotors

Da
Review №80

The employees are always helpful and knowledgeable of their products. They even put the product I purchased on for me.

Ma
Review №81

I found Thomas to be very welcoming, informative and professional.

al
Review №82

People who Wrk here are always very helpful and very friendly

Mo
Review №83

If you know what your looking for quick and easy.

An
Review №84

Friendly knowledgeable staff.

Ro
Review №85

Very helpful and they have loaner tools.

De
Review №86

Always helpful and friendly

Um
Review №87

Good service, well stop. Would go back

FA
Review №88

Good prices, informative workers

Jo
Review №89

Good service and easy to get to location..

Us
Review №90

Great Prices affordable for mechanics

Mi
Review №91

Great people to answer questions and to help...

Da
Review №92

Awesome service, price match!

Ke
Review №93

Staff is always very helpful

Pe
Review №94

Didnt even need to ask for help. Was looking at antifreeze trying to figure which one I needed and was guided through that choice and the several other items I needed

mi
Review №95

Not busy at all early morning during the week

Jo
Review №96

Price matched compedeture. Fast checkout.

ni
Review №97

Ordered a fuel pump last month on the 28th and its the 11th of the next month and still havent got it and they keep telling me it will be in tomorrow

Li
Review №98

Very friendly and helpful.

Je
Review №99

Ladies there are very helpful

Ra
Review №100

Good parts, Good price, Great Service

Information
24 Photos
100 Comments
4.4 Rating
  • Address:2221 S Military Hwy, Chesapeake, VA 23320, United States
  • Site:https://stores.advanceautoparts.com/va/chesapeake/2221-s-military-highway?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 757-543-2054
Categories
  • Auto parts store
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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