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Greenbrier Dodge of Chesapeake
1717 S Military Hwy, Chesapeake, VA 23320, United States
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Greenbrier Dodge of Chesapeake
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Ro
Review №1

I have not bought a vehicle in over a decade and this team made the experience perfect for me. Starting with Trevor, he walked me through ordering my dream car with updates on the build when it was entering new stages in the process. Every question I had he was quick to reply with exactly what I needed. Basically, from start to finish he walked me through the process and made it a breeze. He did miss one important update I will admit. On the day I was scheduled to come in and do the final paperwork because my vehicle was in transit and to be there that week, I turned the corner and saw that it was there. I smiled and knew it had to be mine with the protective wrapping still inside and out. When I saw him he started laughing and told me he didnt text me today cause he wanted it to be a surprise. It sure was! Awesome job Trevor and I really appreciated what you did for me. Caught me off guard but in a good way! He is the exact opposite of what you think of as a car salesman. Never pushed me in a different direction and worked with me on prices. Awesome!Next I was able to talk to Justin about my vehicle protection. She was extremely informative and knowledgeable with her portion of the process. We went over some options and as the trend continued, all my questions were answered. She listened to me ramble about wanting this car forever and we had a few good laughs.I was able to get a tour of the dealership with Kyle. He walked me through the property showing me different areas that I may need in the future making sure I wasnt gonna get lost.Lastly, I met Levi to discuss different options for financial protection. He went over a some options and scenarios about the importance of coverage. He was professional but like all others mentioned above, easy going and a joy to talk to.I guess Ill go ahead and wrap this up because its time to go out for a late night drive but I want to leave with this. I am extremely appreciative of everyone that I got to meet and had a blast during the process. If you are interested in a Dodge, these are the ones to meet. You wont be disappointed! Thank you!

Ra
Review №2

We are traveling the country pulling our 5th wheel when we got a warning on our Ram that the DEF unit needed servicing or it would shut the truck down to 5 MPH in 150 miles. Called and spoke to Daniel the service advisor. He took us right in. The service tech Will did a great job of getting us back on the road. Great customer service from both. Thanks guys. 😊

Ba
Review №3

Although, I did not use Southern Dodge. I was treated very very well. I went in to get an offer on my wifes vehicle and they offered more than 3 other dealerships and 2 online companies. While I waited for for the offer to come back, Demetrius offered me a snack and a drink. He gave some information I was unaware of even after my research to get top dollar for the vehicle. Outstanding customer service and hospitality!!!

St
Review №4

I really like the Greenbrier Dodge of Chesapeake Squad!!! Demetrius, Marlin, Eugene, and Sarah were instrumental in helping me through the process. It started with Marlin showing me vehicle options. Demetrius helped me through the documents for the process to get started. Eugene got me the best deal for my trade in/budget, and Sarah helped me through the final steps of the financial documents. They are very knowledgeable of the vehicles on the lot and in their roles they play as a team. I really appreciate them for working very hard to get me into the car of my dreams. I also appreciated how Marlin showed a great deal of hospitality for sticking by until the car was in my possession. I appreciate all of their hospitality and would recommend others to southern.

Co
Review №5

I was very pleased with the outstanding customer service from Southern Auto Group. Trevor the sales representative that was helping us was very professional and courteous in our effort in finding a vehicle to met our needs. The Manager Chet went above and beyond to give us a deal of a lifetime. I want to thank the dealership for getting us in our dream car and we will definitely recommend our friends and family to go if there looking to purchase a vehicle. I really appreciate the experience because I really felt like my wife and I were taken care of. Trevor kept a positive attitude during the whole process and really displayed good customer service.

Jo
Review №6

Trevor was amazing with helping us order the exact car we wanted. He made sure we were always kept up to date on our car’s progress during the build. He also oriented us to how the apps and settings in our car work. Kyle was very helpful with making sure we got all the apps we needed, and resources to set up functions in our car. Kim was very thorough in explaining our options for exterior and interior protection without us feeling pressured into buying something we don’t really want. Kel explained all of our other options for extended warranties etc, and made sure we knew everything we needed to know about all the available packages so we could make a very informed decision about what we wanted.

Tr
Review №7

Factory ordered a Jeep Wrangler Willys. My sales guy Trevor was awesome to work with and he was very knowledgeable about everything I needed to know about my jeep. He was professional and made the purchase fun and entertaining. My factory ordered jeep was estimated to be out 8 weeks or more. I received my Jeep one month after it had been processed to be built. I’m very happy with my order. Trevor and his Team worked countless hours to make sure this purchase was perfect from beginning to end. I highly recommend asking for Trevor on the sales team to assist you in your purchase for a vehicle. Thanks again Trevor for making this dream Jeep become a reality!

Sa
Review №8

Marlin truly went above and beyond for my husband and myself today! He not only worked very hard to put a great deal together for us, he was also extremely courteous and helpful. You could not ask for a better employee! Thank you!

Ch
Review №9

Had a great experience thanks to our salesman Trevor. Everything went very smooth from ordering the truck to financing.

Ir
Review №10

Awesome buying experience. Our sales consultant, Demitrios, was very patient and knowledgeable and understood our needs. Also, the finance manager, Levi, was very accommodating and professional and made the process go very smoothly. I would definitely come back for my next vehicle.

Co
Review №11

This was a great buying process! Greg, Kel, and Gene handled me with care and it was a no pressure buying experience. They gave me excellent customer service and worked out a great deal for me in my new truck!

So
Review №12

This was the first time buying my very own car and levi was very helpful with the process. if i ever need another car definitely coming to this place again

Ci
Review №13

We just bought a truck from here. Greg, Eugene, and Kel worked with us and made the experience smooth and enjoyable. Thank you!!

Ra
Review №14

Trevor did a fantastic job and was very polite and personable. The financing department did a good job as well without being too pushy . Overall this was an enjoyable experience for purchasing a vehicle

i_
Review №15

Demi, Eugene, Allie, Sandra, Levi and Kyle all were exceptional! I felt at home while being serviced by this amazing team. I wouldn’t have wanted to purchase my first car with anyone else other than these guys !!! I’m very satisfied!!!

Tr
Review №16

Trevor went above and beyond with ordering my truck! Highly recommend coming to see him.

Ka
Review №17

What an amazing experience this staff really know how to treat their customers. From start to finish I felt comfortable and not pressured into anything. Trevor, Allie, and Levi all went above and beyond to help find a vehicle that worked for my family and my budget! I will continue doing business with this location. Thank you all for all the help!!

An
Review №18

Great people, a very friendly place and timely repairs / oil changes.

br
Review №19

Lot was cleanTrucks were cleanEverything seemed in order except no one ever asked if we needed any help. After being on the lot 30+ minutes we decided to leave.Maybe next time I will be able to raise the 3 star to a 5 star.Update:There was a next time and let me tell you what, Trevor the sales rep went above and beyond any sales rep that I have ever dealt with before. Due to some unforeseen circumstances with my trade in the buying process ended up taking nearly two weeks but Trevor communicated the entire time. At no time did I ever feel pressured or like I was being misled in any manner.If your looking for a great truck buying experience then by all means you need to swing by Greenbrier Dodge in Chesapeake.

De
Review №20

Exceptionally great service all around!! Demi and Kel were amazing. Walked through the whole process with me step by step and had an answer for every question I had. They made everything as quick and as painless as possible. Couldn’t ask for better service. 10/10 would recommend!!!

An
Review №21

I highly recommend Southern Chrysler Jeep Dodge Ram. Eugene, John and Levi made my visit fun it was worth the drive and what a great deal even after working for the best deal the team at Dodge went above and beyond my expectations. Would highly recommend to anybody and will only look for cars in the future with the dedicated team at southern auto group!

Do
Review №22

Levi, John and Eugene were all great and made the purchase process smooth! Very friendly staff all around.

Ja
Review №23

Awesome sales experience with John Koulis. Came away with a great deal on a new Challenger GT. If you’re the market for a new car, or new to you, I’d give John a chance to earn your business!

Sh
Review №24

The Finance Manager, Levi, was very personable. He took the time to explain our finance options and found us the best deal.

Kr
Review №25

We drove up from FL for a long weekend vacation in VA Beach. We his a rough part of road and the belly pan snapped off on our Dodge Charger!! We immediately started calling around to Dodge dealerships for a repair. We called Hall Chrysler and got a bit of a run around but we were told Greenbriar Dodge had the part and they gave us the part number. We called to see if they had the part and if they could 8 stall it. After confirming that they had the part we got transferred to service. Unfortunately we couldnt get through so we just decided to drive over there. Once we got there a very nice gentleman directed us to parts. We purchased the part and asked about them putting it on in the morning. We had anticipated that we would have to take time out of our vacation to come back in the morning for the repair due to it being later in the day. By this time it was about 4 p.m. To our surprise they offered to install the part right then and there!! We only got charged for parts and it only took a few hours of relaxation time out of our vacation. These guys went way above and beyond and we are so grateful for the excellent treatment we received!! We cant wait to spoil them with Yoshiis famous cheesecakes!!!

Ga
Review №26

I just wanted to say thank you to Greg and Eugene you guys were awesome you guys did a great job the whole team was awesome bought my truck there today I was very pleased with the team staff it was very pleasant thank you Greg for being so patient with me today and Eugene you was great breaking everything down in detail like I wanted to hear thank you so much you guys were awesome

Sh
Review №27

After having my truck in for service at another dealer for three weeks in EC who could not fix the issue I scheduled it here at Greenbrier. I was very pleased with Ericas team. They only took a week to fix the problem and were in constant communication with me. No hassle and very easy to deal with. When I picked up the truck it was washed nice and clean. Very good job by the service team.

Je
Review №28

I received the most outstanding customer service from John Koulis. His knowledge, attention to detail and enthusiasm made the whole Jeep-buying experience extremely enjoyable, especially after visiting multiple dealerships and working with other sales people.I greatly appreciate the time he took to research and answer any and all questions I had throughout the buying process.Anyone who has the pleasure of working with him is in extremely good hands and will certainly enjoy their experience.

An
Review №29

Greg Porter went above and beyond to make sure we were satisfied with our purchase. Thank you for making it possible to have a beautiful new Dodge Charger. Would definitely recommend that you have him help you with your car purchase..

An
Review №30

Had a great experience with Demetrius and Levi buying a truck. They were very knowledgeable and willing to negotiate and get us a deal we were happy with.

Ha
Review №31

Keith and his service team are top notch. Kyle was very helpful with setting me up and keeping me updated through my vehicles service. He is very knowledgeable and i would recommend going to him for any of your service needs!

La
Review №32

I had a great experience buying my new car. Great customer service from Demi and Levi. They both were very helpful. AWESOME SERVICE!!!!! Thanks!!!!

Gg
Review №33

I highly recommend Southern Chrysler Jeep Dodge Ram. Eugene John and Levi made my visit fun it was worth the drive and what a great deal

Bi
Review №34

Trevor went out and beyond to find my Built to Serve Ram. After Ram stop taking orders he was constantly tracking a Built to Serve similar to what I wanted. Weeks went by with updates weekly then he found one and grabbed it quickly for his dealership!If I owned a business that had salesperson, I would want Trevor to be their example and manger!Thanks again and we will be back ( for maintenance and a new Jeep one day)

Sh
Review №35

Demitrios Koulis was awesome through the whole process. He made sure to help me select a vehicle that had everything I needed and desired for my family. I was grateful to have a hassle free experience ...Thank you for your excellent customer service....Check him out if you’re in the Chesapeake Greenbrier area

Br
Review №36

Great experience with marlin brooks, Eugene smith, and Levi whitehead. 100% recommend

Ja
Review №37

Levi did a awesome job he was very professional and the way he explained the details involving the car very easy to understand

Na
Review №38

My vehicle was towed to this location after it was stolen to be re-keyed.It was in there service since early July with constant runaround on a completion date that finally came to fruition on September 3rd when I received a call that my vehicle was finally complete and ready for pick up.My insurance carrier paid their portion of the invoice & I arrived 9/8 to pay my remaining deductible amount only to be informed that actually I can’t pick up my vehicle because they haven’t received payment from my insurance company. When at the time of payment I received a payment issued email and it’s also listed as a check being sent in the app under my claim.Still Greenbrier Dodge refused to release my vehicle to me. Service manager conveniently wasn’t available. We were given his phone call number and heard the sales manager tell him we were calling.This man still didn’t pick up! Horrendous service. Once they decide to finally release my vehicle I will never give this location any more business!Update: I’ve had my vehicle back since Saturday 9/11. Last night while in the drive thru it BROKE DOWN on my teenage son and wouldn’t accelerate or go into neutral!!! This dealership service department is a nightmare!!! I’m reporting to BBB.

Ro
Review №39

They never called me back about my service appointment. Called three times throughout the day and left messages. So I went somewhere else. That simple. Whoever is in charge of the service department is really slacking big time. I hated this place, then they started to gain my trust again but now I’m out for good.

Ca
Review №40

Martin, Levi and Eugene were phenomenal have courteous service and were very knowledgeable and truthful with their advice

An
Review №41

Bought Dodge Ram Truck, awesome experience. Felt like family. Daron Harris sales Manager, and Greg Porter.

Br
Review №42

They were great! Very patient, not pushy like most dealerships. We had salesman Trevor and sales manager Daron who were both very nice and forward about everything. They are highly recommended!! Thank y’all for being so nice and helpful with the whole process and for feeding me snickers haha

Qu
Review №43

We had an amazing experience with Trever, Eugene and the southern Dodge family. They got us in our brand new 2021 Dodge Durango with ease. So thankful for them all!

De
Review №44

John Koulis was so patient with us and worked with us to get the best deal without breaking the bank. Thank you very much for your kindness and for the rest of the team that worked with us. Go see John he won’t disappoint you!

Se
Review №45

This place was amazing, Greg was very professional and got me the truck I wanted with no issues I highly recommend this place and talk to Gregory Porter for a smooth service.

Ti
Review №46

John K. and Farhan did an awesome job, these guys took care of me and got me the best deal possible overall. Wish I could give them more than 5 stars but they just got a customer for life! Thanks guys!

Ke
Review №47

Called to make an appointment for a an oil change and a state inspection and was told they dont make appointments for them. It is a drive in express service from 7:30 to 4:30. Brought my vehicle in at 3pm and was told they could do the oil change but couldnt get the state inspection done until the next day could I leave the vehicle. I said yes they said they would try to get it done by the end of the day and give me a call in the morning. The next day by 11am still hadnt heard anything and couldnt get anyone on the phone just left messages. So I drove to the dealership to ask about my car and was told it still wasnt done they would call me. I received a call at 3:30 it was done. Completely unacceptable that they had to have the car for 24 hours for an oil change and state inspection when they wont let you make an appointment.

Na
Review №48

I cant say enough nice things about every employee I encountered while I was there. Everyone was so polite and friendly and helpful. I highly recommend Greenbrier Dodge for all your automobile needs.

Ma
Review №49

The absolute worst service center I seen since buying cars. They want u to keep paying a service fee just to say nothing wrong when u can clearly feel and hear something is wrong with the car

Ma
Review №50

Phil Waters was very helpful in getting me my first car. he was able to answer all my questions. he worked hard in getting me what i wanted to be happy walking away with my car.Eugene Smith was very transparent in everything that was happening. he was always keeping me updated whenever something happened and explained everything perfectly.Nerely Blanco was very nice and helpful. she explained everything easily and detailed. she was able to answer all the questions i asked and made me feel confident in what i was getting.

Eb
Review №51

Mr. DaRon Harris was extremely helpful in guiding my fiance through purchasing his dream vehicle! He took the time to walk him through the financing process, which most salespeople do not do. He is highly recommended to anyone looking to purchase a vehicle who wants to deal with an honest, authentic salesperson!

Wi
Review №52

Trevor, was awesome in helping me find my Ram 1500! He was extremely knowledgeable about the different models and options. Wasn’t pushy or buzzard like from my past salespersons!! Easy to talk to and work withThanks Trevor

as
Review №53

John Koulis is the best! He helped me and my husband get into his dream car. If you come to this location please ask for John! he will hook you all the way upppp.

ja
Review №54

Came in not knowing Excatly what to expect (first brand new car) Demi and Levi set me up with everything I needed and wanted(specfic car I wanted, all the coverages I wanted) and treated me like family. I highly recommend if you want an new or used car talk to them.

Da
Review №55

Great customer service from John Koulis and the team at Southern Dodge Jeep and Ram

Jo
Review №56

Just happened to see a car driving by that looked like what i was looking for. We stopped and it was exactly the kind of car i was looking for. Casi helped me out and even tho they were extremely under staffed he took as much time as he could to get me set up. Gave me the keys and let me take it for a test drive. He even told me i could take it to grab lunch or whatever and take my time. the car was in incredible shape for 6 years old and was extremely low miles. we went and looked at other dealers but still ended up coming back. it was about $1,000 over what we were wanting to spend. Casi took the time to work out a deal and got it down to exactly what we were looking to spend. Out the door price after tax, title, registration, and fees was exactly where i wanted it. they took the time to get me the deal i wanted and took care of everything! i had full registration and license plates before i even left! plus a nice little warranty on the car. i will be going back for some stuff for my truck as well! great dealership and great people!

Ca
Review №57

Our salesman, Brandon Jackson worked diligently to insure that my wife would be satisfied with her choice of a new Challenger. Unfortunately it wasnt exactly what she preferred, but because we had a short deadline Brandon managed to find a car that required being brought in from another state. We felt no pressure from his side and he and the team at Greenbriar Dodge managed to enable us to complete our purchase in time. We are very appreciative of the hard work and time dedicated to finding our car.

ch
Review №58

Great staff very helpful! If you want a new vehicle talk to John, did an outstanding job and got me into my dream car! Cant thank you enough for all the help

Gr
Review №59

I wanted to give a quick hi5 to Kyle in service. I had an issue with the steering in my Grand Caravan I purchased from Enterprise vehicle sales. He worked tirelessly with enterprise to get the issue corrected. I got it back and I noticed a rattling noise when I called to tell him about it he got me Im Right away and in a matter of a few moments I was back on the road. It Turned out to be a minor issue. Service writers like Kyle make it a pleasure to work with Greenbrier Dodge. Please Recognize Kyle for me for his excellence in customer service.Dave Whitten in Chesapeake Va

Ri
Review №60

What an incredible experience and family type atmosphere that DeRon Harris and his team have. I was impressed with the customer service and satisfaction they provided. This was genuine and will have my continued service. His team from Sharod in sales to Sarah in Finance and Kimberly, the delivery coordinator is top notch. Thank you!

Ma
Review №61

John Koulis is the best sales associate, helped me a lot and got me in and out with a brand new 2021 Dodge Charger Daytona R/T!!!

Vi
Review №62

Demitrios, Farman, and Daron. We’re absolutely the best!! No issues they worked with me to get to the right price point and all the bells and whistles that I wanted. I look forward to working with Southern for a long time in the future. thanks again!!!

Ry
Review №63

Best dealer in the area. Good customer service. Friendly salesmen. Service department is great. Looking to buy a car, ask for Trevor. Down to earth vet who will take care of you.

Cl
Review №64

I had a great experience with the team at Southern. The sales manager Mr. DaRon Harris was very kind and worked the price of the vehicle to fit my budget. The sales person Trevor, and the finance manager, are excellent. No pressure and the car buying process went smoother than I expected. I would highly recommend them.

Ch
Review №65

Greg Porter was an awesome salesman! Found us an awesome vehicle quickly! Great guy and Great Dealership!

Ka
Review №66

Trevor helped me purchase my first car and made the experience so informative and easy! Farhan was also very helpful in the financing department. Both of them deserve a raise!

Da
Review №67

Greg was awesome, very knowledgeable and friendly, I would recommend him to anybody looking for a new vehicle. Thanks again Greg.

Ra
Review №68

We have purchased 5 new vehicles at this location over the past few years. We recently purchased a new 2020 Ram1500 from Mr. Toney. He was very knowledgeable and made the buying process easy for us. He was personal in helping us choose the right vehicle and made sure we were satisfied. He wasn’t just selling us a truck, he genuinely cared about us and our purchase. Thank you Mr. Toney! We will be recommending you and Greenbrier Dodge to our family members and friends! Keep up the awesome work!!👍🏼💯

Da
Review №69

If I could give Greenbrier Dodge’s Service department a negative 5 I would! Please DO NOT take your vehicle here to get fixed! After having his vehicle for over a month (with no phone calls to us) I paid over $1700 to get my son’s car fixed. We were told that the PCM system needed to be replaced. When I went to pick it up it still didn’t start! Furious, I spoke with the service manager, I believe his name is Keith Walsh, and he assured me that if would be fixed the following day. The following day we pick it up and it started but, did not hold a charge. I called my service rep, Susan Ragan, who was very polite but, now It seems passive aggressively so! I am STILL waiting for them to tell me when I can send the car back to be fixed bc as promised, no one called! They did not respond to my attorney’s letter not to the BBB. When I looked at my receipts I saw many discrepancies…especially since the first service person quit and they couldn’t find out what she had initially reported was the case for my child’s car! Magically, they found her notes and the third receipt it says (there is a lot of issues with this car). They NEVER told us there were any kids issues besides the PCM. They are horrible and extremely unprofessional! I don’t care if you have a Dodge-I would HIGHLY recommend going to Acura next door…they are wonderful! Lastly, I called the GM and left a detailed message of concern and asked fir a return call back in June…I am still waiting😡

De
Review №70

Winfred Toney & DaRon Harris gave me the worst customer service Ive ever dealt with ! THEY DEFINITELY CHANGED MY MIND ABOUT SPENDING MONEY HERE!Horrible experience & a waste of time !!

Ro
Review №71

Love my Mazda 6 that I got from here! Wonderful car, exceptional team. DaRon Harris of the management team is a very helpful and easy to chat with guy! I had an easy and fun time buying with help from Mark, Nelly and Blanco as well! Ill definitely be back at Southern for my next vehicle!

Ja
Review №72

5 STAR service !!!! I recommend anyone looking for a great experience great service from someone that really goes out there way to put you in the vehicle you want, Come see John KoulisBest salesman ever !!5 STAR

Ma
Review №73

Greg was such a great help throughout this entire process. I suggest you find him, don’t forget the name Greg Porter!

Br
Review №74

Trevor went above and beyond!! Definitely ask for him! He knows his stuff. Thanks Trevor.

Ma
Review №75

Farhan and John were such fun and kind guys. They’re were a bug help in helping us get our new Dodge Challenger!

Pa
Review №76

I recently had my car serviced there and the service department was quick friendly and efficient. Keith Walsh manages a great team !

Se
Review №77

Fantastic find! Brandon Jackson was able to get me into a vehicle that met my budget the same day. Customer service was wonderful. Even had an issue with my vehicle and it was fixed immediately by the great service department there.

Ke
Review №78

Bought a new truck from here. John helped me and was so great to work with. Highly recommend him and this place for your next vehicle.

Au
Review №79

The salesman Trevor is amazing at his job. Very helpful with purchasing a vehicle.

Ja
Review №80

Levi and John did a great job.

me
Review №81

We came in to trade our 2018 Charger SXT and upgrade to a 2021 Charger SXT. Our sales man, Toney helped us get through the process quickly and made the process easy and painless. We are more than happy with our purchase and happy to continue doing business here!!

Co
Review №82

Wonderful great experience Trevor took care of all my needs and was very open about everything no hiding any info .Sales manager Darin was wonderful as well he did everything he could for us to make things go in a positive way . Very happy with everything definitely will be coming back for the next vehicle in the future.

Ro
Review №83

I went to Southern Chrysler Dodge Jeep Ram in Greenbrier and I saw Phil Waters. I had an amazing experience. Phil Waters was very patient and understanding on what I wanted in my dream car. I will definitely refer everyone I know to Phil Waters at Southern Chrysler Dodge Jeep Ram in Greenbrier.

Br
Review №84

Phil spent an enormous amount of time helping me, awesome sales agent! Highly recommend working with him!

Da
Review №85

Levi was helpful, friendly, and informative thanks for great services

Th
Review №86

Just leased a dodge ram 1500 sales person Adam Waranch was great. Very helpful and knowledgeable for just starting out. Couldnt have asked for a better experience

Ca
Review №87

Went just to look at a car I saw and went inside to get some help. Marlin came up to me immediately and helped me out. Found a car I fell in love with instantly and he was so helpful with the buying process and got me exactly what I wanted! 10/10 would recommend to go see him at Southern Dodge!!

Mi
Review №88

Having a terrible experience. I own a 2020 Rebel with less than 15k miles and have been in service for a leaking back window. The first diagnosis was incorrect. They sealed the roof seam which was not the culprit. The window leaked and once again I brought it back. They replaced the window and in the process of replacing it, damaged the 3rd break light seal. Because they had no gaskets in stock, their “certified” technician decided to use black sealant which dripped, hardened and adhered to the paint. After returning again, the dealer attempted to correct their screw up by scrapping the sealant off the paint which by the way was unsuccessful. They used what look like touch up paint to cover it up. Once again I complained and left my truck with the dealer. The dealer took it to another body shop to correct. Dealer still has not completed the repair and was not even aware of the status of my truck until today, the day is was supposed to be completed. After 2 weeks and telling nothing but incorrect information I found out today, that the truck is just getting painted. Getting in contact with service has been a pain in the butt. You ask for a person, they put you on hold to only hold for someone’s voicemail. The only way to get real story was to personally drive from Moyock NC to the dealership. Two things that stuck out while I was there. One, the GM’a response to a loaner vehicle. “they didn’t have to give me a loaner”. My reply, if your technicians did the job right the first time, I wouldn’t need a loaner. Second, as I walked back into the showroom, I overheard associates talking about me, as a “disturbance”. For those associates, I don’t think you would be a happy camper either.In short, my truck has been in and out of this dealership since March for the same issue and still not resolved. Customer service just terrible. I hope to hear back from someone higher than a GM who does have this customer in his best interest. “30 minutes”

Je
Review №89

We worked with John K. The vehicle we wanted was at a different location. He met us at the location and did a test drive. Loved the vehicle. John worked with us the get exactly what we wanted. He was a great salesman. Thank youHarris the Sales Manager worked his magic for us as well and made sure we got the best deal possible. Both gentleman were great!! We would definitely work with them again.

Ke
Review №90

For excellent customer service Benny Tate he will not let u down

Ch
Review №91

Trevor the man!!! Appreciate all the help on getting me to my dream car

Ni
Review №92

I have been a customer for years and there is a reason, Winfred Toney. I have purchased 5 vehicles through him. He is always honest and upfront, which I respect. He also takes the time to balance your wants with a realistic vehicle fit. I cannot overexpress the kind professionalism I have experienced from this great salesman! Even with some credit issues, he has never made me feel inferior or that my dream truck was out of reach. Thank you!!!!!!

Fo
Review №93

Trevor was extremely helpful and knowledgeable about our new 2021 Dodge Durango! Thanks Trevor and the dodge family off south military highway.

Ke
Review №94

Best experience buying a new truck! I was ready to buy and they accommodated me in every financial way! Try here first; you won’t go anywhere else!

Ad
Review №95

Bought a used car from them, had to wait a week for it to be ready(no big deal). 4,000 miles later my alignment was so bad I had to replace tires, three days before my service appointment as the tire wear was unsafe and their alignment machine was down. I’m writing this from the customer lounge as I’m in for a oil change and to check why the parking assist light stays on. My cars been here for 4 hours and they haven’t even touched it. To add on they have no loaners available. That might be why they offer these perks for the time you own the car, because they make it such a pain and waste of time you just end up going somewhere else.

La
Review №96

Greenbrier Dodge did a phenomenal job with getting me into a new truck. Phenomenal customer service by Farhan Mughal and Greg Porter. They made me feel like family. I would highly recommend my family and friends to come and get a vehicle from Greenbrier Dodge. When you come in ask for Greg Porter, he will definitely take care of you.

Ni
Review №97

Trevor was great! He was able to get me a good vehicle professionally and with ease.Great experience.

jo
Review №98

Shout to Mr 757 and the excellent service he has always provided me and mine.

Fo
Review №99

Joe Anthony helped me get my dream car! Great guy great salesperson! Highly recommend him to anyone in need of a purchase

Je
Review №100

Received excellent service from Demitrios Koulis

Information
71 Photos
100 Comments
4.3 Rating
  • Address:1717 S Military Hwy, Chesapeake, VA 23320, United States
  • Site:http://greenbrierdodge.com/?utm_source=GMB%20listing&utm_medium=organic&utm_campaign=GMB%20organic
  • Phone:+1 757-383-9734
Categories
  • Auto body shop
  • Auto accessories wholesaler
  • Dodge dealer
  • Auto parts store
  • Auto repair shop
  • Car dealer
  • Car service
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–7PM
  • Wednesday:11AM–4PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
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