Riko was super helpful! He helped me get my headlights changed and even helped clean the lenses. Gave me a perfect product- Wipe New- that made my old minivan headlights look like new! Best service around!

Customer service at its best, Im am so impressed with Ricos suggestions and services, as a senior citizen it is so much appreciated. I have been to that store twice, and Rico and I joke when I go in there. Hes friendly happy and helpful. He literally brightened up my night as I drove home with new lights in my car. Cant thank him enough for keeping me safe. He went above and beyond duty. Thank you AutoZone and thank you Rico. Mary

Customer service is EXCELLENT!! Rico helped us today and went above and beyond to help with our needs. He’s knowledgeable and thorough. Highly recommend.

Rico, Daniel, and everyone else here are incredible and always take care of me and my vehicle. You could not ask for more friendly, knowledgable, and efficient folks. This is by far my favorite AutoZone and I will continue to come back. This is one place where I feel comfortable asking questions because I know I won’t get upsold or talked down to. Thank you all for providing such a fantastic experience every time!

Ricco went above and beyond to help me fix my headlights. He was courteous, efficient and very kind! I will come back over & over & hope that I can work with Ricco again. He is a natural leader who is very smart and a get it done attitude. Winning combination!!

Phenomenal service. The store manager was great and replaced my battery himself. Highly recommend.

Love coming to this story! Ricco provided me with great customer service. He was very professional, knowledgeable and informative by giving me thorough directions on how to change my brake lights and add freon to my vehicle. I saved so much money by not go to the mechanic.

All the employees at this store are incredibly professional and helpful. Rarely do they ever have a part thats not in stock. I would recommend this store to anyone needing parts or advice. Great experience here!

I must have spent about 20 minutes in the cleaner isle googling the differences between different detailing products. Big shoutout to Rico who took the time to help and in 5 minutes not only explained which products were the best for my specific application but how to best apply them. The guy is like the google of detailing knowledge. Much appreciated.

Great customer service. Walked in and was immediately greeted by Rico who helped me find everything I needed. He even helped me install my new windshield wippers. 10/10 Ill visit again.

I was having problems finding the correct rotors for my Cadillac. Went to AutoZone and Rico Ladd got me the proper ones in just a few minutes!! Very professional!!

Went in to AutoZone this past week for some basic parts. Didn’t quite understand what I needed. Rico was super helpful and talked me through what components I needed and helped me get everything together. I usually go to Advanced Auto Parts but his great personality and service converted me over to AutoZone for good.

Rico was awesome. Quick battery replacement and some good tips on remote keys. Thanks

The two gentleman that helped me, were seriously all about finding the correct parts for my vehicle. A great experience at the AutoZone!

Very helpeful and friendly staff. They help you with anything you need and go the extra mile.

They help me with what I was looking for thank you.

Went into this autozone today to get a new headlight, Rico helped me quickly find the right part and products to clean my 2012 sienna headlights that had never been cleaned since I owned the vehicle. Rico came out and not only changed the bulb for me, but guided me through the process because I wanted to learn so I could do it myself if it ever came up again. Then he grabbed the cleaning products and took the time himself to clean the headlights! The other employees were friendly and the store was clean and organized.

Store manager, Rico, and staff are great. Always helpful.

Professional and outstanding customer service. I used the QR code to determine which headlights I needed. The sales associate confirmed my selection to be correct. Easy transaction and service. Thank you

The store manager, Rico, was very helpful. He went way above and beyond our expectations. We stopped in to get a windshield wiper blade replacement and a brake light bulb. He was nice enough to come outside and replace our brake light and wiper blade. I will be coming to Auto Zone on South Battlefield for now on for all of my auto part needs.

Great customer service. Rico goes above and beyond to help me out. Rico is a true professional.

Never really go here but was looking for something specific and although they did not have it they were more then happy to assist and attempt to find a replacement. I appreciate the effort and although I didnt purchase from here the staff was great and I appreciate that.Thank you,

Rico, Robert and Erin got all of my needed parts together in a hurry and provided excellent customer service as always expected at this store. I have a commercial account and sometimes Ill buy parts DIY as well. Both ends of the store always do me a solid.

Amazing and helpful staff!!

I have had really good experiences at this location for many years. Even returns werent a hassle and straight forward (I rarely return things in general and find it to be annoying). Employees are competent and friendly for the most part. They acknowledge me when I walk into the store unlike some other places. Ive been in the area for over 20yrs and even with the change of staff, the level of service has been consistent!

Rico provided excellent service! Dedicated helpful employees like him keep me coming back.

Gerrell helped me with a new battery. The 1st one was bad, so I returned it and he installed it for me. Very good customers service from him. He checked everything 2 times and made sure it was charged before installing it. Very pleasant and professional. Great Bridge location.

Rico was awesome!! Super friendly and helpful!

Monique is amazing! She has great customer service and product knowledge. She was very helpful and patient, especially with the thousands of questions I asked her. Highly Recommended!

Rico did an awesome job, I love having this auto zone so close to my house.

Monique was awesome! She went above and beyond to help me out last minute. She stayed open for me and didnt rush me whatsoever and helped me find the part I needed. If management sees this please give her a raise or some sort of compensation. Awesome person and I hope she gets rewarded!

My battery stopped working. When i called the store i got a great response and excellent customer service. When i got to the location Tiffany and Glen were amazing! They went above and beyond to help me get my car situated. I completely recommend this location!

Sandy was a great help very knowledgeable and assisted us in making sure the part fit.

So..while Ive never been to this location I am definitely going to start coming here.Yesterday I was at Wawa filling up my tires because the tire light came on. While filling my tires a gentleman in a truck pulled up to the pump. He got out and patiently waited for me to be done(usually my husband does this but it was early in the morning and I was late for work so tried it by myself for once)I thought I was done so i hung up the nozzle and he grabbed it to use it for his own tires, and thats when I saw he had an autozone shirt on, his name was Rico.Well I got back into my car and turned it on, and of course the light was still on. So I got back out and waited my turn for the nozzle. He saw me get back out and said im sorry, were you not done? Didnt mean to cut you offI said well I thought I was but the tire light is still on now. He could have just chuckled or gone about his day but no. He didnt. He started asking me what psi I needed, how much I filled them up. Me of course not knowing explained how my husband usually does this and im not car savvy so I had no clueHe asked if he could lend a hand. Who am I to say no to help? So I said yes. He came over, looked on the door panel for the psis. Got the numbers, checked all my tires and even put air in the one that needed more.Then he explained it may take a few minutes for the light to go out since the tire has to re read or something.I seriously couldnt thank him enough, even offered to buy him coffee since it was 630 am. He declined and simply asked to just come see him at this AutoZone if I needed anything.Never once have I been so impressed with someones customer service and just overall friendly attitude(im usually a grouch before my morning coffee).This right here is why Im willing to now drive 20 mins to this autozone from now on.Not sure if hes just a naturally helpful person or if hes that dedicated to customer service. Either way. This is my go to place now. Thank you autozone for having him here.

Thank you for the fantastic customer service. The sales manager Rico was a true Class act. It is rare these days to be treated like a human with kindness and not an inanimate dollar sign. We deal with a lifeless society that is based on numbers and many times is lacking that human experience.Please express my gratitude to Mr. Rico. Every business I go into I have my guard up expecting to be taken advantage of or cheated. Its rare to spend 5 minutes with someone and feel comfortable. He asked me simple questions, at no time did he lead me to an up sale. Many sales pitches are very awkward and leave you with a guilt laden choice to make and you feel shame if you dont go with their choice.As I walked out of this business I had a rare feeling of security. I left with confidence that the people behind the counter conducted business with integrity.When I returned back to my house and fixed my car. It was at this point I realized every personal guarantee he made toward the automotive assistance he gave me was a spot on bullseye. At this moment I realized I was dealing with honest people and this store will always have my return business.V/rJoshua

Hey man Rico is hilarious lol helped me with all my automotive needs and kept me laughing. Great vibe here.

The night before I left for college of course my battery died. I was able to get a jump to get me to auto zone. Once I arrived there I asked if I could get my battery tested. It was 10 minutes before they closed. I explained that I was leaving tomorrow for college and within no time the man ran out the door and tested it. I needed a new battery which they were able to hook me up with. They even replaced the battery for me! I definitely recommend this auto zone!

Rico, the Manager, is always awesome to me when I come in! He wastes no time in greeting me and making sure I know exactly where Im going and what Im looking for.His expertise knowledge in vehicles combined with his enthusiastic personality makes him an absolute pleasure to be around.I will always come to THIS location because of Rico! Even though he has only been here a short time, I will make sure to keep tabs on him if he ever gets transferred.Me and Carmen (my 2017 Hyundai Elantra Sport) greatly appreciate you!

I ordered a jack and jack stands online on August 19th, 2020. I was given a delivery date of August 25th-26th. On August 29th, I received the jack, but no jack stands. I opened two online inquiries about the missing jack stands, only to be told that they were being processed and I would receive them soon. On September 3rd, I contacted them via phone about the still missing jack stands. They told me that there had been an error with processing them, and that the jack stands would be sent out right away. Then, on September 8th, I received an email from them informing me that the order had been refunded and that I would not be receiving the jack stands at all. This is beyond ridiculous and completely unprofessional. I contacted them once again to give them the opportunity to make this right, and instead, they offered me a $3 discount on the product that I had ordered 3 weeks before and never received. Mind you, that was a $3 discount for me to go and pick them up in store. I will never do business with this company again. This is so far beyond upsetting, I cannot even express how I feel right now. This was supposed to be a birthday present for my nephew, which is now late as can be, and I am still short two jack stands. Thanks for nothing, Autozone.

On Feb. 12,2020 I after being told my battery was damage so badly it could not be charged by a car repair close by. I requested as I had had battery tested a short time previous to this day. I had battery removed and place in trunk of my other car. I brought it to Auto Zone where purchased and had it checked. Samuel and Ryan assisted in finding battery not damaged or unusable showed me findings of testing. I was very frustrated as this is second time car would not start and was brought to this shop as I had a warranty with their alternator which was found faulty by another mechanic 15 days prior. The gentleman fore mentioned Ryan seeing the problem gave me a new battery as I still had short Time on the battery warranty. I was so grateful for these gentleman at Auto Zone this Is what I a widowed senior in need of good transportation needed. I highly recommendAuto Zone for car needs. I am still in debate with car shop but I have faith that Auto Zone is the fair auto parts store .Thanks again to Samuel and Ryan.

Hello, I have been dealing with auto zone for a very long time because of the friendly staff and willingness to help someone out when you walk in and ask for help .The store in greatbridge is my favorite because they are people we know and have always helped check out batteries and alternators and so forth .Last night I seen “ Monigue “ I hope I spelled her name right lol. But I walked in needed a simple battery and she treated me with kindness and was able to answer my questions She is an outstanding person to represent Autozone and knowledgeable and Autozone should be proud to have her as an employee .HMCGeorge

Maury (Sorry if I spelled your name wrong!) Has been a godsend for us. Weve got older cars (an 02 and an 05), and hes been nothing but helpful since weve moved back to the area. Hes a well of knowledge and really knows how to talk to you like a person. If youve got a car issue, hes your guy for troubleshooting. As long as Im in Hampton Roads, Ill happily go out of my way just to work with the folks at this store.

Absolutely best in customer service all around! ...and I used to work at Advance...shhh

Awesome place! I always go to this location for my auto hobby needs. Ive restored 2 cars back to excellent mechanical order using parts from this location. They honor their warranties and the staff are very helpful and polite. Always a great experience!

These people have always been great! They stand behind the products & seem to be pretty knowledgeable about automotive issues. Thanks Peeps 😉

Mr. Glenn was very polite and helpful. He took time to make sure I understood what was going on with my car and he stayed with me until I had everything I needed!

Rico was amazing and very knowledgeable and always helps me out when Im there. Definitely the best Autozone Ive been to in the area by far!

I just bought a used car a couple weeks ago. You name it and I think it has had to be changed. Ricco is always very nice, helpful, and knowledgeable. I would definitely recommend this Autozone to anyone.

Rico is awesome...love these guys....

The friendly faces at this location have always been helpful.Always get the parts I need faster than anyone else — even for my antique Porsche.

Theyve always been super helpful whenever Ive gone in there for anything. However, with the typical auto parts store setup and customer service format, there is a good chance that you will be waiting for a little bit to get to someone that can help you... After all, the same service Im praising is also the same service that someone else in front of me deserves. Overall, Ive never been disappointed when I left.

Very helpful!

This place is great! The people are so helpful

I walked in and was greeted with a heart warming Good afternoon. I was then asked what I was looking for and I told the guy helping me out that I was looking for car wash supplies. He proceeded to walk me to the correct aisle and even went so far as pointing out their current store discount. I got a full car wash supply (AutoZone wash bucket, (Meguiars) car wash soap, sponge, tire foam cleaner, Interior Wipes, and a pack of micro fiber cloth all for $20. Talk about great customer service!!

I came in for tag lights . Monique helped me she was fantastic as always . Jerrell helped me put them he was awesome as well . Thanks for the help

Coming home from vacation and engine light came on. Auto Zone to the rescue. 30 seconds and had my diagnosis. Needs service but safe. Much thanks to Auto Zone and their super friendly staff. 😎

The folks here are wonderful.. Thry truly were helpful..

Never had poor service at this location. Very friendly, very helpful, and very attentive.

The staff here have always been really helpful and knowledgeable. Theyve saved me a ton of money by explaining easy fixes to me that I can do in my driveway with a basic set of tools. 2000 Ford Explorer Sport 2WD, 200k miles.

Im by no means a car gu . I can change my oil and air filter but other than that im los . This store has always saved my rear end when it comes to car questions. They recently did a diagnosis for my check engine light and told me the recommended part. Ryan read my code and then he asked rico/monique for advice. Rico recommended the part, and even showed me it where it was on the car! Monique got me the part and was so kind with the checkout process. Made spending money(which is never fun) actually fun! Advanced can kiss my business goodbye. This is the place to go

Absolutly loved the service here, friendly and happy to help and they helped me out with my truck so much. I dont know much about my little S10 and having someone whom knew more about the vehicle was splendid. They even helped me find a place for tires, I highly recommend them.

Chris C was great!! He knows his car parts. He even helped me install some headlight bulbs. Thanks Chris I just found my new favorite car parts store.

I highly recommend you order your parts online and pick them up in the store. You can get a 20% off coupon each time you do it. Nothing like a perpetual sale when you have to pick up some expensive parts!

Good priced big selection..workers are nice and easy going..really friendly

Rico is very helpful and knew exactly what I needed for my car.

Honest people who are very helpful in getting you the right stuff with a good attitude! Easy to park and theyll help you by explaining things in a simple way.

Great selection of parts and automotive supplies, well laid out store and friendly staff

Helpful

Ryan and Rico are awesome! Always know how to fix the problem, great customer service.

Had to go here after the competitor didnt have half of what I needed, even after going on line and purchased.... I was super happy these guys were great and had all that I needed

I tried to order online and pick up but had internet problems. I had even called to get part numbers and availability. They everything but I still had internet problems. I went to the store and the salesman remembered my request and quickly got all my parts and offered advice on something that I didnt even consider. That was a big help. The experience was the best I have had in a while.

I highly recommend AutoZone. If they dont have what youre looking for, they can get it.

Usually have what I need. Good staff.

Although the guy was the only employee there... he checked my oil added what was necessary and sent me on my way...stress free!! Thank you AutoZone!

Very helpful if they dont have it they can order it.

Found the parts needed, staff was helpful and professional. Offered to install, but I did it myself.

Easy in and out, great customer service and they also price match. Hate that they stopped doing the free scanning. But a big thank you to the ***hole that stole their scanner!!! Theres always that one person that has to ruin it for everyone!!

I always get the best service from these folks! Always helpful and friendly!

Great staff. Always helpful.

They had what I needed so thats a good thing.

Better service than Advance auto .Not crowded

Much better then advance. Parts are always cheaper and the staff are a lot more nice and considerate.

Very helpful and friendly staff.Will go there again

Great staff and helped save money

Great customer service; we buy all of our fleet parts here

I can not deal with the low quality of Cistomer service here. Every time I looked for a part there or ask them for advice, they could rarely help me. They also have parts on the shelf that did not work once installed. The only knowledgeable person there was a female that no longer works there. I was also with a friend that went to get a battery replacement for her key fob. The worker offered assistance and then cut himself. He then used a various number of explitives and bled over the counter. I do not recommend this store to anyone. The district manager was also very rude to the workers and a few of the customers there. Save your time and go to the nearest Advanced Auto where they can actually help you.

Great bridge one was very helpful

They are always so friendly and helpful!!

Knowledgeable and helpful in finding parts with a helping hand.

Do not let them use any type of diagnostic tool or device. Had them test alternator with diagnostic tool, read alternator pass but the diode failed. Not the case, after we took it to the dealership they said it was fine just needed a new battery. So I tested the alternator myself with a multimeter and the diode checked out. If I could rate them a zero I would.

Kevin was helpful and knowledgeable and appreciate his friendliness to go along with it

Good place nice people always helping me out

Daves a great manager always helping out

Always busy at this store, everyone is knowledgeable and helpful.

Great place to get auto parts

Still a great store and customer service is still top notch! Thanks guys!

Great customer service. Had what I needed. In and out, boom.

Steve, one of AutoZones premier cashiers, in an attempt to be nice added 2 quarts of oil to our daughters car. She thanked Steve for his help then proceeded home (about 1 mile away). The next evening, our daughter was driving down Johnstown Rd when her hood flew open and smashed her windshield in. Somehow, she was able to stop the vehicle without causing an accident or hurting herself or any body around her. When I approached Steve about this the following day, he said he remembered adding the oil to the car and said our daughter told him to not worry about shutting the hood, that it never shuts When I told Steve that our daughter said Steve never mentioned anything about the hood not closing, Steve became very standoffish. I told Steve that she remembered nothing about him ever stating anything about an issue with the hood, Steve said well, I thought thats what she said then he proceeded to say I think she said something like that Obviously, Steve doesnt know what the truth is and plain forgot to latch the hood when he finished adding oil. The car now has a smashed hood, smashed windshield, and various other issues due to the lack of knowledge, lack of professionalism, and carelessness of Steve. Steve becaome very agitated towards the end of our brief conversation, then he walked off into the back of the store leaving our family at the register. Please be exercise great caution when having any of AutoZones cashiers even touch your personal vehicle. Do NOT let Steve leave behind the counter to assist. He is best suited for exchanging money and using the computer to look up parts. Absolutely ZERO regret shown. No forgiveness. Overall very irrational, under educated, and just plain disgusting customer service provided by Steve.

Friendly and helpful staff with plenty of supplies.

Great service good people!