Outstanding quality car care service. Took a chance and walked in with my grinding brakes. AAA was able to inspect, assess, and replace my rear brakes all before lunchtime! Very clean, safe, and honest establishment. No wonder the phone cant stop ringing! Awesome member discounts. Professional staff that will explain the work and show you what they did. Will always return.

I called to make an appointment. The young lady that answered the phone told me they do not make appts . I told her we needed a inspection and oil change. She said they take first come first serve. She told me to come on Wednesday morning at 8 am. We arrived at 7:30 am waited and the manager arrive at 8:00 am we went in told him what we needed and what the lady told us. He said he could not take us today and he pointed to some paper work and told us that he all of this to do today. There was customer that arrived after us for his motorcycle to be inspected.

Firestone and the dealer said it would cost in the upwards of $2500 to fix my car. AAA did it for $340. AMAZING! The staff is always very professional and kind.

The service was fast and the people were so nice. They arrived to unlock my car in about 20 min

They were pleasant, fixed my car and I wouldgladly take it back again.

The preferred place to take my car to, they are honest and not try to rip you off.

This place is really over priced. Not a magnificent service, just the normal service that you can get in any other place with more afordable prices. Dont waste your money, go look around...

My car was smoking from the hood. AAA Auto found the problem quicky. My car is a 2007 Toyota Highlander with 128,000 miles. They checked it out thoroughly and found other issues I was unaware of. They fixed the issues quickly. I left feeling confident and satisfied. Thank you AAA Auto repair!

Great folks, great service and fair price.

Needed a battery got me in and out great staff

Really good experience this time.

I went here for a simple oil change and inspection. There were 4 cars ahead of me they claim. 6 hours later I get a call that my car needs 900 dollars worth of fraudulent repairs and they lost a piece to one of my hubcaps and it fell off!! I only went here because it was close to home. I definitely will take the extra trip to have my car serviced by the people Ive trusted for years. I will never come here again!!

Easy access to get to plenty of parking professional technicians and staff

Really great yall treated me good thank you you come to my rescue LOL very satisfied with AAA

Excellent. Neede a flat tire fixed, in and out in record time. Employees were very friendly.

Service was excellent. Front desk personnel were very pleasant. Mechanics explained the work to be done to my satisfaction. I was very pleased with the price of repairs. Very good place to have your car serviced.

Went for a diagnostic test of my friends AC. So that we could figure out what was wrong with his compressor and clutch. When we looked under the hood to see if there was any dye (which is usually used to check for leaks). We figured out that his radiator fans were no longer working. We also came to find out that the mechanic had used a razor blade to cut the wiring harness (for some unforeseen reason) and left his razor blade in the engine bay sitting on the engine. The only decent part about this visit was that the lady in the front was very polite. I DO NOT recommend this place whatsoever.

Dr Leber is very knowledgeable and patient with my cat. She takes all the time needed to explain whats happening with her eyesight

The value of having a AAA card has degraded over the years. At first, the care centers offered free state inspections for being a AAA member. Then, a little while ago they changed it to half price. When they offered free state inspections I thought it was worth the price of being a member. I soon found out that there are many other ways to receive roadside assistance these days (credit cards, auto insurance etc.) and discounts for travel. There are numerous websites that provide travel discounts nowadays also.AAA isnt as necessary as it used to be so for that reason I decided to cancel my membership. Along with cancelling my membership went the discounted state inspections which wasnt a huge loss.My experiences with this care center have been fine with the exception of one time. They had not passed my car once because of foggy headlights. Now this wasnt the problem. The problem was that they wanted to charge me something around $170! So I kindly declined and purchased a kit for $14 on Amazon which did the job. I know that labor would have been additional but $170?? I just thought that the price of the work seemed exorbitant.

The office staff are so friendly and accommodating. The mechanics are obviously very capable since Ive never had any issues with any repairs done at the facility. Being a AAA member provides some very nice discounts. I would recommend this business.

Outstanding service from top to bottom.

Love a small town, Southern atmosphere. Staff was courteous, attentive . Not your regular mechanic shop. They do not abuse of the customers but serve you well. Refreshing !!

Get the work done quick

We recently had trouble with our truck. AAA thought they fixed the problem but it was actually a different part that needed replacing. After a few phone calls and conversations, they finally realized the issue and eventually took care of it with no extra charge. Allen was helpful in relaying the information to the manager.

Very satisfied

BEWARE!!!!!!!!!To pass inspection....AAA REPAIR COST : $1,897.95Actual repairs needed : $17.00Hose and bulb replacement (25 minutes and 2 screwdrivers +/-). I could have actually cut the cracked part of the hose off and reconnected, but replaced because its a few dollars and 10 minutes.I will NEVER use their services again. After failing an inspection and reviewing the costs I thought I would share....They attempted to charge me for things that are in working order and more than added a 0 to the cost of one items actual cost and even more on others. They did my last inspection with extra charges I never questioned . FYI, I put maybe 50 miles, yes 50 miles on the truck all year. I get a charge for a task as I am a contractor, but this robbery! Shame on you AAA!!!Parts only:1 - check valve hose (visibly failed - dry rot)AAA=$315 vs. Autozone= $9 (5 vacuum hose)2 - check valve (working order not failing)AAA=$205 vs. Autozone =$153 - exhaust manifold (working order/no leaks)AAA=$305 vs. Autozone =$185Labor only:1 - check valve hose (visibly failed - dry rot)AAA=$285 (disconnect 2 hose clamps - EASY access)2 - check valve (working order)AAA=$90 (1 nut off and on - EASY access)3 - exhaust manifold (working order/no leaks)AAA=$305 vs. Autozone =$3894 - reverse light diagnostic (NOT parts/repair)(blown bulb - 2 for $8)AAA - $655 - defrost diagnostic (NOT parts/repair)(inspection report they placed on dash blew off when I turned on defrost)AAA=$129

Man these guys are the best. My membership fee covered Towing and on top of that they waive the diagnostic because I guess they felt sorry for me? I dont know whatever the case I highly recommend their service center and I highly recommend getting AAA

Courteous. Quick. Clean reception area. I will likely come here again for my state inspection next year. I called in advance to inquire about the wait time for an inspection and the gentleman was extremely courteous. Very good service.

It’s been 8 1/2 hours and I’m still waiting on an inspection. I got here at 7am was told there were four cars in front of me. They gave me an ETA of 4 hours. I left, ran some errands and came back. I called twice three hours apart and both times they told me I was next in line. Don’t come here.

Got my oil changed and tires rotated. Friendly and honest employees! They had free coffee, tea, hot chocolate while you wait. I barely waited 30 minutes. I will be back.

Their prices to high for me...wanted to charge me over $800 for an alternator

Only place Ill take my car, reliable and always very friendly.

This shop is tops since being managed by Clark and Chris. I was broke down 500 miles from my home. They gave me top priority and got me running again in record time. The shop mechanics were superior and electrician Adam was a blessing to the crew and myself. He was knowledgeable and professional and completed the repairs in record time. His abilities could not be matched.Since hotel bills, rental cars and subsistence were eating me up daily. Thanks to Clark I was able to deliver my son to his ship waiting in Norfolk harbor.I will be upgrading and renewing my membership immediately. Thanks AAA. I can depend on you.Terry Sherman

I wish i could give no stars. This place is criminal. Did no work but charged 116.00 diagnostic fee to tell me what i already told them. ( bad fuel pump) they wanted $1150.00 to change it. Got it done elsewhere for less then half. Never Again!! Criminals !

I have used AAA car service for several vehicles. They performed the work to standards. They also give current members 10% discounts on service which is nice.

Mike and his staff are always friendly and helpful

Great place to get car worked on. It is AAA and if you are a member, you get discounts.

If you can avoid it I wouldnt take your/my car here for inspection (in my opinion).. They failed not only my husbands car but other people I know. They broke something on his car and wouldnt take responsibility to replace it for him. He asked to speak with the mechanic who inspected his car (that same day), but they wouldnt allow it. So now we have to pay for a part that they broke during a routine inspection. Never coming here again, and we know other people who arent either.

Beware ladies an elderly! Complete scam. $54 to change a license plate bulb that cost two dollars . My 68-year-old mother that is on disability was scammed terribly by this place. Paid $1100 for repairs and the car was not fixed. They Made up a list of other things that were not wrong and wanted to charge her another $1100 .Beware ladies and elderly!Chesapeake off Battlefield Boulevard.

If I could give a lower star rating I would. The customer service is terrible. Different service writers tell you different things and then lie about what they had said. DO NOT choose this auto care center and save yourself a headache.

On August 11 our car broke down on the way to to the Outer Banks close to this Car Care Center. We were towed by AAA to the Center. We knew something was really wrong with our car. The woman at the service desk was so helpful and kind. They looked at the car quickly and let us know the car needed to go to the Hyundai dealership because the problem would probably be covered under warranty. They helped us find a dealership nearby and we had it towed there. We got a rental car company to come pick us up so we could continue on our trip. They didnt mind getting the keys to the tow truck workers when they arrived so we could go ahead and leave when the rental car people arrived to pick us. She was great in explaining the problem and the seriousness of what happened with our car. We cant thank them enough for their kindness and patience with a stressful situation.

Way too expensive repairs. I had my car serviced here twice. I had some problems with their warranty. They just honored the alignment warranty. Last problem I was dealing with, I was expecting them to contact me after I spoke to their vice president. They never called me to see what they could do about the situation. I would suggest you look elsewhere, even if they perform a good job some times, it is still ridiculously expensive, where you can have the same job and better quality for a much lower price somewhere else. This is AAAs worst part of offered services.

The gentleman at the desk was very pleasant and funny. Called with every update and explained all my options clearly.

Paid over $500 for new tires and alignement. $90 alignment was not done. Called and took it back in and had another one done no problem but they definitely tried to pull a fast one. No good! Will not be returning business!

Had an alternator replaced last Thanksgiving by AAA in Cincinnati, OH. Alternator went out again July 3rd. This time I was at this location. I did not receive a call when my vehicle was ready. I stopped in to check again on July 6th and found the vehicle was finished before close on July 5th. Therefore I had had to rent a vehicle for an additional day. I began my journey home and found I was losing power steering fluid. I checked & found they had split the non-pressure, return, hose from the power steering pump. I then went to AutoZone and spent about an hour replacing the hose in the parking lot in 80+ degrees in the sun over a hot engine. Hmmmm, on the positive note, they were polite here and thats why Im putting three stars instead of two. Now to check everything else they did.

Great people.. great AAA member benefits!

Great atmosphere good and fast work

This place makes you want to pay for problems that arent there. I took my car in for a state inspection, and despite having some work done on my car a few days ago, they flunked me for lack of hotspots on my headlights, bad rear drums, and the seat belt coming apart. I got a second opinion at the place I had my car worked at, and they agreed they were scamming me to pay for more services than I needed to. Never take your car for a state inspection here, or for any kind of service! Theyd flunk your car just for not having enough padding in your seat I bet!

Super place for car repairsWhen it to have an 02 sensorProblem fixed and everything was perfect. Ill be using them for future car repairs

I went here for a nail in the tire and AAA treated me like I was a family friend. (I do not have a AAA membership at this time) The waiting are is clean with a nice coffee station . The employees are very outgoing and eager to help.Thank you AAA of Battlefield!

Very good service but youve got to call ahead because they get busy.

Someone I know goes here and he seems to be satisfied with the service he gets...

When I drop it off the night before and after 6 hours you still cant get my car in on a weekday for an oil change, might be time to quit advertising oil changes. Customers will pay for convenience. You are not convenient and I am no longer a customer.Might be good for towing, but AAA Chesapeake is lack luster for service. Avoid the frustration.

Stay do Good work on your Vehicle!

I Have Use This Car Service Center Twice And Havent Had Any Issues. The Did A Great Job On My Vehicle Both Times.

They always are so nice and take good care of my car.

Worst car place Ive ever taken my car to. Zero communication, Ive taken my car to the same place 3 times in one week, surprise, surpriseIm not the only one! Dont get me wrong the 2 other times was on them but Just wait and take it to a mechanic you trust before you let them work on it would be quite less of a headache!

Had battery tested. Its 4 yrs old so was told it may need to be replaced soon. Its a AAA battery. Will need to be rechecked soon per technician.

They have helped many times with my car and took my girl friend to have hers checked after her garage gave her a hard time.

Very helpful....great service..

Outstanding bbq & friendly folks!!!

Awful customer service! They look for problems that are not there. I will never go to this place for a state inspections ever again.

I was throughly pleased with there service and results.

They are expensive and they were trying to get all they could out of me

Quick service for my flat tire.

I had a tough problem they were able to diagnose and repair.

Wonderful customer service from Adam

Very friendly, great service

Man these guys are great.

They always take care of me I recommend if you have a problem with your car u take it here

Charges very high prices.

Quick and professional

Good, reliable service

Quality work

Great service

Excellent