I love this apple store so much it is located in South Park mall and Customers service is mind blowing they are so sweet and they welling to help you, very fast service they provide. They have actually highly educated apple employees. It doesn’t matter you have appointments or not they will help you to buy staff or to solve any electronic issues.

Prior to Covid this store was easy and convenient to shop at. Now you have to have an appointment to make purchases and wear *THEIR MASK*. When I had my lost airpod replaced the gentleman was wearing gloves and using a cloth to handle the case…like is it necessary to be so over the top? I’m sure you’ve forced your employees to get vaccinated so I’m not sure why there is the need to be so uptight about everything and treat your customers as if they’re rabid animals.

I went there to pick up a phone that I ordered online.Mask was mandatory but if you dont have it no worries, they will provide you one.I was attended by tim and John, who were really helpful and helped me as quickly as possible. Helped me with my bill and sending it to my e-mail immediately.Crowd- well it was quite packed for afternoon timings but still they didnt make me wait and everyone around me had an agent helping them with their product.One of the best apple center.

Entered store and first attendant rolled his eyes when I told him I just bought my iPhone at Best Buy. He gave me to a technician that inn turn told him he was busy. Then I was ask to sit and wait for a technician. She was standing right beside me. She insisted that I needed to upgrade my account although it worked on my old phone. Bottom line they didn’t want to take the time to assist me in looking at the old phone and new one to see the differences. I suggest you fire all attendants and post a sign help yourself we no longer provide customer service.

I went there yesterday to return an item and order a different one, they helped me so much. I spent 2 hours asking questions and changing my opinion about the macbook pro that i wanted. They had a lot of patience with me. Thank you Tatiana for your help and time. I left the store knowing that I made the right decision about what I bought.

I went to purchase an Apple watch. I had an appointment. I arrived on time yet still had to wait 15 minutes and then I had to share my appointment with another person who Tom helped first. We both knew what we wanted. They didnt have the band I wanted and was told that what they had in stock was the only band that Apple supplied to the stores for the Apple watch series 7. I went home to order what I wanted on-line only to find out that they had what I wanted in stock. I was in the store for 50 minutes. Considering the drive time of 65 minutes each way, I wasted my time. Ill go to Northpark next time. They arent much better though. They also have what I want in stock

Ordered a Mac online almost a month ago. The delivery date kept changing to further out without any update. I ended up having to drive to the store to buy one to do business on. The drive to the nearest store for me is over an hour away. Now I am $4500 into laptops for business because I could not return until after arrival whenever that would be. Finally, product shows up, I come to the store to return it and get data transferred from the Mac I bought to use temporarily. I waited over an hour and half just for them to tell me it would be several days until they could transfer information over but said they could return it. I ended up leaving after returning and not getting my information transferred. This has been a huge headache and Apple is not considerate of customers time. They need to be upfront and honest with time frames instead of making people wait long just to be told they can’t do it that day after other workers make it sounds like you will have it done quickly.

This place is amazing. Best of all, there are so many kind and engaging technical professionals working here. Quick and the best place to get your things fixed. I had issue with few keys on my Mac and they did a great job and fixed it all of them within few minutes.Mask is mandatory but if you dont have it no worries, they will give you one.

I have an 11am appointment to pick up my new phone which I already paid for in full. I get here at 9:30am because I have to catch a flight for work but they couldn’t help me even though as you can see by the picture there are at least 8 representatives just standing around outside the front of the store chit chatting. Also was told even though I paid in full for the phone they won’t hold it to Monday and it’s Friday…. Seriously? It’s like this every time with Apple, worst customer service!!!!

Absolutely horrible horrible customer service. I had an appointment to get screen repaired on phone. Get to the store early and would not let me go ahead and drop off. Came back at scheduled time and am still waiting. Upper management needs to do something with this store. I would have been fired if I ran my department like this.

Right before the store closed last night, I went in to buy the MacBook Pro 16” laptop. The sales associate who helped me was super helpful and kind! I wish I remembered his name. He took a lot of time showing me the 16” features and comparing them to the 13” MacBook features, as well as trying to understand my needs. He could’ve let me spend A LOT of money on the 16”, but after listening to my goals he wanted me to know I had options and he felt that my needs as a college student would actually be well served by the drastically cheaper 13” MacBook. After exploring it, I decided he was right and I didn’t need to buy the way more expensive model. And so far I’m genuinely happy with my purchase. I truly appreciate the effort that was put into understanding my needs and saving me money at Apple! Thanks so much!

Thank God for Mr bobby.he truly help me.him not knowing what kind of day I was having. He just continued to make my rest of the day very beautiful.is workers like him that makes companies successful..raulstuart customer

Quick in and out. Great customer service and knowledgeable staff.

This place is amazing. Best of all, there are so many kind, energetic and engaging technical professionals working here. I was experiencing an issue with phone data storage and the Apple Genius was so patient in educating me while solving the problem. If you own or wish to own Apple products you should definitely visit this store!

YES! MY FAVORITE PLACE TO SHOP, and of course, have at it in the food court! Thank you SOUTH PARK!!!

We walked in wearing face masks. The appropriate way. The guy at the front follows my husband in and tells him he needs to wear their face mask. Mind you, my husband TEACHES in this face mask. Watch college football lately? It’s that face mask that Nick Saban himself wears. They made it incredibly uncomfortable and were rude about it. Shame because we use Apple for everything. But this store will not get our business. Learn how to talk to your guests and handle things the right way.

Apple are enforcing the mask mandate at the moment.Everyone was wearing masks and there are people at the front giving masks to anyone without them.The store was clean and tidy as per usual. I waited about 10 minutes past my appointment time but they were busy

It is great place to go. Good customer service. In and out in a timely manner

First time visit to an Apple store since visiting Charlotte.Wanted to take a look at the new M1 Mac computer. Of course this required a reservation due to covid.Arrived early and had to get online even with a reservation. Then was told to come back because they cant check you in early.Walked around the mall for over an hour. Came back to the Apple store and got back on line about 20 minutes before the reservation time and now they tell us that they cant check us in until 5 minutes before the reservation.Finally made it inside the store and no display models to look at.Not the best experience but 2 stars for the friendly customer service once inside the store.

Good customer experience but they should really work on their scheduling system. Sucks to wait another 30mins to 1hr when you have an appointment. Totally unacceptable. Plan to be there at least 1hr even with appointment. Other than that, great location and techs do what theyre trained to do.

We arrived to have wife’s phone looked at and get repaired. Great customer service from the tech that we worked with Friday. They told us that we would have to wait. We made a schedule with them to come back in on Sunday as it was late on Friday.When we dropped off on Sunday, they told us that it would take a hour to repair. We came back an hour later and the tech told us that it was unrepairable due to water damage. Understood. When he handed us the phone the screen was broken.... note that the glass on screen was perfectly fine before the drop off. Said that they could not repair the broken screen since there was water damage and it was a hazard for their techs to work on it. A screen that was not previously cracked or broken.We are very disappointed and dissatisfied with this outcome. We have owned apple products for over a decade and by far the worst service.

Raid the manager of Apple store South Park unprofessional and rude personality.When I ask him about his name he put the iPad in front of his tag name and try to cover his name Call the securety on me for no reason.I never writes reviews this is one of the most rare reviews that I posted.this store does needs this type of manager that has no manners and Being rude route to the clients.

My iphone 12 disastrous experience continues. Apple shipped me a replacement iPhone 12 because the my 1st 12 was overheating. The second was DOA with a failed board. I was told to take it to southpark apple store for an exchange. The store refused to exchange it. They gave me 2 options. send it in for repair. Or they can buy it for half what I paid for it as a trade in and sell me a third iphone 12. This is a used car dealer game that i never thought apple will play or offer. I have been an apple device and computer owner for 40 years. After this I doubt I will buy anything from apple stores.

I met with Liam and later Landry. Both were absolutely awesome 👌 Couldnt be more pleased. However, while Apples technology is state of the art, their policy on mandatory CLOTH masks is out of touch and they are MILITANT about it. Horrible!! There are over 60 stores in this mall and not one of them has required a mask for weeks now. Thus 4 stars not 5. Liam and Landry are for sure 5 stars. GET WITH THE TIMES APPLE 😠

I got to the store to buy a new I pad and the guy says I need an appointment. Your ad says in store shopping! What the point of needing an appointment when you know what you want and are ready to purchase it.

Horrible customer service and outrageous mask policies. We don’t want to be masked forever

The place is always busy, but if you need new Apple stuff out the genius bar, then this is the place to go. Just be patient and youll be able to get everything you need.

Even though the store was crowded the staff was very helpful and efficient once they got to you

Really cool store and very helpful friendly staff

They made it a point to make our three year old son wear a mask. Nobody was within 15 feet of us because you have to be approved to enter the store. Needless to say I wont be purchasing any more products from this location.

Very busy...had genius bar appointment...had to wait over 30 minutes beyond Apples appointed time...this was my 5th attempt to correct my iphone issues

I would personally thank Marissa[ she was my attended].She was so helpful i got my headphones replaced

From out of town and wanted to buy an iPad Air. Knew exactly what I wanted and the online Apple web site said it was in stock. Walked in the store, saw plenty of employees standing around doing nothing but was told I had to make a shopping appointment in order for me to hand them $1,000 and they hand me a box. The next available appointment was 2 hours out. Needless to say I told them to stuff it. A terrible way of doing business!!!!

I made an appointment for 11:30. I arrived at 11:15. I had driven from over an hour away for this service appointment. I had been told in an email to check In with the person at the door. I told him I had an appointment time. His response “so! There’s the back of the line.” I got in line. There were 45 people in line in front of me. There were no covid protocols in place. I guess their current stringent protocols are to protect the employees, not the customers. I waited in line until 11:40. After that 25 minute wait only 3 people in line had been allowed in. So, I left. It would have taken hours in that tightly packed line. Why are you requiring reservations if you aren’t honoring them? This is a poor way to treat customers. Never again!

This is a pretty good store. They have a pretty streamlined check in process. The salesman we dealt with was knowledgeable but at one point he got frustrated with us when we didn’t understand the very confusing phone payment plan options. He gave us a very sarcastic, “Ok, one more time....” before explaining the payment.

Great customer service, did not have to wait long to check out, and the employees very knowledgeable about the products.

Shoutout to ✨SABRINA✨ who helped me upgrade my phone on 4/5. I had my iPhone 6s for 5 years and switched over to the SE. She answered all my questions and explained what I needed to know to have peace of mind. Quick and efficient! Thank you.

Just like any Apple store. Clean, friendly, inviting.

Liked the reps here. They have good knowledge of the products and help with all u need.

This was by far my worst experience with Apple! I went to my carrier to get my screen repair for my iPhone 12 Pro. My carrier advised me to take the phone to the Apple store to get repair because I had Apple Care. So I take the phone to the Apple store to get repair, they tell me the only thing that needs to be fixed is the screen, but unfortunately they didnt have that screen in stock at their location. They were able to set me up with an appointment at another Apple location (30 minutes) to get the screen repair. I drove to the location, dropped the phone off for repair at 6pm, and was told the phone would be fixed by 8pm. I returned to the location at 8pm only to be told that there was in error in the repair process and the phone would have to be shipped off for repairs. This was a huge inconvenience for me. Then get a call 5 days later that my phone is fixed and ready to be picked up. I go to the store a day later to retrieve my phone and head to work. After arriving to my office, I notice the phone is missing the SIM card. I alert the Apple store in SouthPark that they returned my phone to me without a SIM card (again another inconvenience). They told me they could send another SIM card to me overnight. I voiced my my frustrations to the store who then offered me a phone case or a wireless charger for my inconvenience and then I voiced my frustration to Apple support who offered to rectify the situation, not even the refund of $31 that was charge to fix the phone screen. I am in the customer service business and we pride ourselves on making sure the customer had the best experience possible. In this situation, I had a horrible experience and I was offered a phone case or a wireless charger. My advice, dont trust your repairs with this location and dont waste your time trying to voice your frustration to this Apple store if they make a mistake with your device or Apple support. It will be disregarded!

Horrible experience, walked in and a young man checked me in on his iPad. He told me the wait would be 2hrs. I waited around the mall for two hours. Finally went to wait in the store, another representative came up to me to ask if I needed assistance. I said I’m checked in, what’s my wait time. She stated I hadn’t been checked in this whole time. Horrible, horrible. Over three hours wasted of my time.

They are forcing you to make an appointment and come back the next day. Why would I waste my time driving all the way to the store just to have to come back the next day. Making an appointment online was also difficult because my iphone is broken and it asks for a verification code to the icloud, how would i give them a code to verify if the phone is broken? The store is full of people so why bother to force people to make appointments for the next day? Also waiting in line is annoying because you see tons of people coming in and out yet I am still waiting. I called for support and the caller could not help me and hung up on me. I understand if you cannot do your job but at least be nice enough not to hang up.

It just doesn’t feel welcoming, 2 guards in the front that doesn’t greet you. The employees are either busy or doesn’t help you.

Disorganized for iPhone 13 launch, but helpful staff.

That apple store is always busy with great customer service.

A little disappointed in limited help provided compared to Northlake store in Charlotte.

Was so rude! Made me wait in line 20 mins after I had an appointment then told me I was not allowed to shop I had to wait in the line. I was in Miami and needed the same service they were fine with me walking around u till they were ready in Charlotte, they were rude do NOT go here. Unless you like to treated badly and talked down to.

Crowded. We were looking to buy a MacBook pro and were just standing around waiting for someone to help. Left aftering figuring out they didnt have the configuration we wanted in store.

M1 Airbook laptops for the win buttttt There are more salesperson than the viewersI counted and their were 14 for 12 people inside and they made us wait. I already knew and had made up my mind what I had to buy so didnt mind the wait but otherwise would have waited for a 30 mins for this!Anyway the laptop is amaaaaaaaaazzzziinnnnggggggThe store is fancy and packing was amazing.

Had to drive 2 times to the mall and end up canceling my order... the first time the lady on the line was really nice and let me talk to a representative, who assured me that i can pick up my item as soon as i get the gr code. the second time that i come to the mall there was another security lady who didn’t let me go at the line cause i had to be at the store 5 minutes before the appointment. Thank you for waisting my whole day. Tried to call them but there was nobody who can answer their phone.

Awful....never seen more lies and unethical behavior from a staff. And to avoid a recall claim. After driving two hours to the store on the recommendation of another Apple store. And made my 22 yo daughter free sub human. Well played Apple.

The actual Apple employees are fantastic when offering support and helping people fix or pick up products. But this location has 4 security guards that stand around doing the bare minimum and occasionally bully the line for fun. I had an appointment at 3:20 and arrived 15 minutes early. I was told to go to the back of the line, which resulted in me being 15 minutes LATE to the appointment. I was also asked to show a QR code but my phone didn’t work at all. I explained this. The security guard cut me off and radioed the store to confirm my story, since I had called to confirm that not having a copy of my reservation would be okay. Just overall, not a pleasant experience. They were often too busy talking to one another and didn’t direct the line properly. Two different guards would send a genius multiple customers at the same time, which is super awkward for customers because someone has to exit the store and return to the line.

To purchase two iPads you needs a reservation- this is crazy and then I can go online but it’s 3 weeks - the manager was utilizing the apple customer service model which wasn’t helpful and I’m sure that my $2500 doesn’t make or break but overall disappointed and I’ll continue to purchase apple but get better service ot new managers in this store . Furthermore if you struggling with staffing, you can afford to pay $25.00 and so figure it out and increase your pipeline

I recently placed an order for pick up at this location, in the future during these times I’d appreciate it if the instructions for pickup where more clear, I was under the impression that they still offered curbside pick up so I spent 15 minutes in the parking garage to try and locate the pickup area ONLY TO find out that I had to park and go in the mall which I feel is extremely inconvenient. Apple didn’t score me on this one.

Not able to purchase phone in store. As per them pre-appointment is need to order/buy phone in the store. Only option was to order online and pickup at store after 1-2 hours.

Worst experience ever in a Apple store : I went this afternoon around 3pm to purchase an AirPod Max and I was about to ask a question when a salesman « manager » told me in a very aggressive manner that I had no right to ask question ! What a joke I have non right to ask « is the AirPod Max available in grey? ». The guy was so crazy that he ask me to leave the store and was about to ask the security man to come !! What is happening in the Apple store of SouthPark?

Just the basics. Anything you actually need must be purchased online.

Service is horrible. Told us we have an appointment at 5 and then arrived at 5 and then said our appointment was at 6-20 and this was not the first time this has happened. Then we had to wait 45-50 minutes just for someone to get to us when we arrived to the appointment on time. They also said they fixed the phone then we got home and it still had the same problem

Liam is a rockstar!! So helpful and patient.

Picked up my Apple Watch today. First Apple Watch. Not quite sure why the have security when other stores don’t—but Tom provided a pretty decent quick conversation about the Apple Watch and how he uses it.A couple of years ago I was fairly anti-iPhone/walled garden. Obviously this is a another step into that. Interested in the mini HomePod.

Omg perfect 🤩

Tried to call the store, system will not allow call to go to the store only to central call centers.

What’s the point of having a store you can’t buy from

I came here a few days ago and everything looked different. They did a great job of keeping it safe and clean during the pandemic.The pick up experience was fast and easy.

They broke my phone doing a battery replacement. What more can I say. Had to go to another Apple store in Durham to get the display fixed, and they couldn’t fix it either. Ended up getting a replacement phone there.You can’t get in without an appointment, the security guards will turn you away. Obviously they have COVID guidelines/restrictions so you cannot enter the store to browse anything anymore; however, the appointment time doesn’t even matter because you’re gonna wait in their long line regardless if it is past your time that you chose.For such an well-known technology company, they are incredibly inefficient at helping their customers. Do better, Apple.

Out of stock and such a ridiculous wait time, waste of time

Dropped my phone off over a month ago to be replaced at a Genius Bar appointment and I still haven’t heard anything about getting my phone back and when I call every other day I’m on hold for 2 hours or more only to be disappointed because they don’t know when the Apple South Park will be opening again which is ridiculous nobody knows when and they aren’t offering any other options to get my device back which they can easily ship it directly to me Apple isn’t trying to help at all. I feel like they have stolen my phone

Always a decent experience visiting the mall

Love Apple stores.

I had issues with apple cash,cards,payments etc. They directed me to a call center and were not much help which kinda surprised me about Apple.

Very knowledgeable on products. The lady knew exactly what was wrong with my AirPods and replaced them for free outside of the warranty being expired.

So we pay almost a grand to them for a phone. They have us come in and sit on cubes like cattle and wait forever when we have an appointment.

The staff here is very knowledgeable and friendly. You do need to make an appointment prior to arrival. You will also need to have your barcode/email ready prior to lining up in the queue.

This Apple Store has rude workers here as a long time customer of Apple I am disappointed with the way I was treated as a customer here.

Apple experience incredibly down hill since close of stores. Literally a 7 day queued wait to speak with a manager if there is an issue. Just make sure you know what you are getting into prior to buying a product with no store to go to for help, returns, or exchanges.

Bailey was pretty rude☹️But it’s fine

Very good staff and service

Support is not what it used to be. Arrived on time but so called geniuses kept wasting my time by not attending me but rather having their own laughs. What’s the point of reservations when I have to be there on time but they don’t have to.On top of that my Mac died after repair.

Very nice and clean place

This is a complete joke . They ask u to come by appointment and this is the line for my 15min time frame . Complete Joke, zero stars !!!!

You can find some of everything here.

Quickly service, practical

They have scheduled pickup times, but dont have the product ready at the scheduled time to pick it up, despite having it in stock. The solution? Wait for an email at some unknown future date/time - they cant be bothered to simply grab one. Add to that ridiculously long lines weeks after a product launch just to discover they dont have it ready and you have an enormous waste of time, annoyed customers, and a low rating..

If I could give zero stars I wouldHad placed an order online and receive confirmation to pick up. Was only allowed a window of 2:30 PM to 3 PM. OK fine. Wanted to utilize curbside pick up.My son was designated as the authorized person to pick up, and he was there at 2:30. Store was closed with a sign to use curbside pick up, never had these instructions on how until he got to the store.He went down to curbside pick up, and while he was going down there I get a phone call from the store. They tell me we can’t pick the order up today they are closed because of problems they had at another store.I describe to them that my son is already there and was trying to pick up, but they did not care.I asked to speak to the manager. He gets on the phone and tells me there’s nothing he can do. Literally nothing. I asked Could he ship them to us, he said no.I asked what could be done to help me out in this, because my son had spent an hour travel each way to pick these items up. They were to protect The new iPhone pros that we had purchased. He didn’t care.I told him cancel the order, he said he did not. I had to go online and figure it out myself is what he told me.Ask to speak to his manager, and was blown off and given a number to call that says the office is closed.What a total BS experience. Will never go to an Apple store again, and will give my business to non-Apple products and other stores.In any other circumstance with any other store or manager, they would have found someway to help me, someway to make up for the significant inconvenience that they were causing, someway to take care of me to keep me as their customer. Apple does not Care at all about their customers.Horrible horrible customer service

Snotty staff, like all their stores.

Too crowded for covid

This mall has many many stores and so clean. So much to see and buy. Make sure you bring enough $ because youre going to want to shop after walking around.

Company policy mandate above human rights

I don’t know why Apple store South Park is only scheduling appointments 1 week out but I have been trying to get an appointment for service for weeks now and they keep saying that they are completely booked and will not take any future appointments. What. In. The. World. It was easier to schedule an appointment with the NCDMV than it has been with a multi-billion dollar company. Seriously, can in-store iMac’s not comprehend more than a week out?!? I’ve stayed up til midnight to see if I can be one of the first, nothing. Waited til 8 am, nothing. This is ridiculous.

I received an iphone 12 for xmas and attempted to import my 5K+ photos from iphone 7 to my computer. After realizing it was deleting them from the phone and not saving them, I called support. Support was unable to properly assist and suggested I go to the Apple Store. The associate who we spoke with said they could not help and to call support. After I informed her support sent me there, she said there was nothing they could do nor did she attempt to provide any solution. I have no plans to pay for icloud space to retrieve my own photos yet that was the only solution she had. Needless to say, I gave her the iphone 12 and got my money back. Such horrible service and Apple is more concerned with themselves than the customer. Such a waste of 4 hours of my time. I will be purchasing a Samsung now!

Nice place, clean and friendly

Need to get traffic out the middle of the mall. Notice theres only one bite taken out of this Apple every one

Had an excellent experience at this store when purchasing and setting up my new phone. I was very nervous because I had previously purchased a phone through my cell phone carrier’s store and after a software update during initial setup, it stopped working and had to be returned. So I decided to go straight to Apple this time and I had the pleasure to work with Romeo at the Apple store. He was extremely helpful and patient and waited with me through the whole setup process to ensure my phone would be working before I walked out of the store. I greatly appreciated the time and service I received in this store.

Shocked to see how poorly managed Apple’s store operations are during these times of Covid.Apple’s express pick up email specifically asks customers to visit during the 15 min pick up window to avoid long lines due to Covid. And it clearly states that customers who are outside their pick up window will experience long wait times!!Unfortunately, this protocol was not clear to the store employees or the store manager. All customers with or without an appointment or those who are arriving way before or after their appointment were standing in the same line as the customers who are arriving within their pick up time! When I brought this up to the store manager’s attention, he told me that this is his way of being fair to everybody without realizing that he is being unfair to people who are punctual and honoring Apple’s email by arriving within the pick up window.On top of this there was no social distancing being enforced. Very frustrating and jarring customer experience and that too with the most valuable company on the planet!

Back in February, I was visiting family and went into the store to inquire about the possibility of looking for a phone for my mother that is legally blind. It was very busy, and I felt a little out of place as Ive never shopped at apple. I was then approached by one of the employees in the store and she was very friendly and really listened to what exactly I was looking for. Kate gave me several options to choose from. The iphone 11 and the accessibility options was perfect. The phones that we had used before was the flip phone with an actual keypad. I had no idea that the iphone was so easy to use. Her friendly smile and professionalism was truly welcoming. For someone never had been in the store before and wasnt sure what to even look for, made the experience not only an enjoyable one, but for sure has made me feel in shopping at apple to being a repeat customer. Im a US Army Veteran and when I shared my military service, she then informed me I would also be receiving a veterans discount, so this truly goes a long way. She is a valuable asset to not only to this store, but to Apple and to the community of Veterans. Thank you Kate for your help and if we are ever back in town, well be sure to come by again!

The antenna on my son’s iPhone 7 somehow broke so we took it to this store, over 2hours away from our home, to get fixed. It was determined in store that the phone needed to be shipped out for repair so we accepted an iPhone 6 as a loaner. It was estimated to us that the repair may take two weeks but could be more or less time. More than 5 weeks later, I received a customer satisfaction survey via email but never heard anything from the store. Today I finally call the store to be told that they emailed me 3 times, none of which did I receive, and that the phone has been “abandoned” and there was nothing they could do about it. So, I called 800MYIPHONE in hopes of a better answer than “unfortunately, there’s nothing we can do.”After 45 minutes and ultimately being transferred back to this store, Apple is obviously unwilling to try to make things right. Perhaps, if the loaner were the same model and same amount of gigs, I would be willing to call it even but it’s not. I’ve paid full term price for a 7 and have a 6 to show for it. No offers to do ANYTHING other than pass the call off to the next person. Apple seemed to have info about other phones on our account but the Apple Store only has access to what’s on the ticket. Apple was able to get a satisfaction survey to me but the store couldn’t get an email to me. Perhaps Apple should work on integrating their own business systems and customer service before anything else.With the camera on my own 7S now malfunctioning, it looks like android will get another opportunity at my money.

Very nice employees. Would shop again

I spend $249 plus tax for my airpots ... so after few weeks i start Hear noise when i put(Noise cancellation ) that issue let me feel headache So i back to apple store to let them check what happened on my headphone ... they asking me to have appointment..also no one else was there only the staff waiting customers to tell them go make appointment....? am always traveling.. not easy for me to know when am gonna be in Charlotte..since i get it i feel unhappy when I used them ..Also when iphone company has new Generation they send us update to Messed up our phones .. they forced us to buy now one every year ....just one thing I want tell iphone company ( Shame on you to do this with your customers ) but this is not Your fault this is our fault because we trust you...

Worst customer experience EVER!! If I didn’t love Apple so much I would NEVER buy from them again!! I bought a Mac Pro, Watch, iPad and iPhone all on the same day 2 years ago and had much better experience!! The “manager” was so rude and condescending!! Needs some training in being emphatic. Sincerely,Your VERY disappointed customer!!

Friendly staff but could not help me with my phone, felt like they were trying to force me to buy a new one.