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CPR Cell Phone Repair Charlotte - Arboretum
8206 Providence Rd Suite 1200, Charlotte, NC 28277, United States
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CPR Cell Phone Repair Charlotte - Arboretum
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Aa
Review №1

Great service. He even fixed my iPhone issue and didn’t charge me since it was a simple fix. You don’t find anyone doing that these days. Price for protective shield was great too. Highly recommend!

Mi
Review №2

A little pricey, but good work. Didnt call or text us to let us know the job was complete and ready for pickup.

Do
Review №3

I went online to get an estimate and make an appointment. They fixed the phone in less than 45 minutes. Great and fast service!

Cr
Review №4

Awesome Customer service! Kirsten took good care of making sure I was totally happy with my new screen protector. I will def be back when I need the replacement!

Te
Review №5

I dropped off my phone to be fixed and I received it in about 5 business days. Very knowledgeable and professional service. My phone is perfect! I told my friends and I will definitely use this company in the future.

Ka
Review №6

Got my surface pro screen fixed here! great service and great work! Kristen was amazing!

Br
Review №7

They fixed my cracked PC screen. They were professional and fixed it in 48 hours as promised. I definitely will use them again as needed

Te
Review №8

Professional and excellent work! Thank you! 3rd time in and I am grateful for the work they do! I have to be less clumsy with my phone.

St
Review №9

Came in today with my iPhone expecting to pay about $100 to get my charging port replaced and be phone-less for a few hours (how would I survive!?). The tech brought my phone back and came back about two minutes later and told me I was good to go! Just needed to be cleaned, no charge! Ill be sure to return to CPR in the future! Apple charges too much and its comforting knowing there are businesses still looking out for their (potential) customers!

Ke
Review №10

The gentleman who helped me was very professional and personable. He did a great job. Very good value.

Da
Review №11

Have used CPR twice with my iPhone and had very pleasing service and outstanding people both times.

BO
Review №12

The sales person was very cooperative over the phone and gave me excellent service when I came into the store. Seems like a quality operation.

De
Review №13

Great service! My new cell phone battery works great and their help was efficient and professional!

Ji
Review №14

For some reason I had steeled myself for a bad experience, long wait, huge expense. It was just the opposite. Courteous, prompt, done within an hour and less than I expected to pay 🤗

Na
Review №15

Really professional, friendly and super quick. Helped me right there on the spot, didnt make me come back, actually told me not to leave because hes check my issues right there. Told me the problem and what my options are. Thank you!

Ro
Review №16

They had extremely good customer service and made sure all of our needs were taken care of. They always keep us informed on the status. I would highly recommend CRP.

D
Review №17

They did a good job on my screen repair and got my cell phone to work when the motherboard was broken.. It took about three weeks to get it back so that is my only complaint.

Lo
Review №18

I have used them twice and they do a great job! If your cellphone cracks, this is the place to go! I still have an iPhone6 so I am glad they still have the right tools to fix this screen size.

Ni
Review №19

The personnel was knowledgeable and helpful. They fixed my IPad Air screen within one day and even waited extra 10 mins after their closing time because I was running late for pick up. I would recommend them for any phone or tablet repairs.

Sa
Review №20

Thanks so much to Jeff who updated my lap top. Jeff helped me to set up shortcuts which allows me to work more efficiently from home. We have always received excellent service at CPR Arboretum .

Wi
Review №21

Fast and effective same day service. Professional, friendly and easy to interact with.

Ka
Review №22

Had to replace the cracked glass screen on my iPad Air 2. It took about 3 to 4 days to have the glass screen to be replace. They did an awesome job.

Co
Review №23

Perfect example of a well run business. Very smart tech experts. THE PLACE TO GO.

pa
Review №24

Superb service. The workers were knowledgeable and friendly, the turnaround was quick, the price was fair, the location and times were convenient, and so far the battery that was replaced is looking great!

ju
Review №25

Very quick turnaround on my repair. Professional and provided guidance on additional products without “selling” to me.

AJ
Review №26

Moal: readreciews.beforeyou blow thiscmmentoff as a bot, thisisme ypingon my repaired screeb. whic is atachd ith a single wire. there areuge deadspos in he screen, my caera is busted, here i a lag😂 and ad you an see i cannot type. of ourse tey aret responsible for damae they caue. dont bother wth thi plce. tme to go geta newphone.

Be
Review №27

This repair shop and the technicians are great. My phone is a rare kind with battery needing replacement. They handled the whole process very professionally and also super transparent with the cost and steps it involves for me to make the best decision. Now the phone is completely back to normal and I can’t be happier!

AR
Review №28

Have there twice and enjoyed the experience. Tyler was very helpful and Christian was great.

C
Review №29

My wife cracked the screen on her phone and insurance wouldnt cover it. So I called a cpl places to price repairs, and the woman I spoke to @ CPR was very nice and seemed knowledgeable. I brought her phone in to them and they completed the repairs within the time they said, which was important, the price I was told over the phone was the price @ checkout(also important). But most importantly, they did a great job on her phone. I was a little bit worried about how it would come out since her phone is only 8 months old but it looks brand new again. Highly recommend this place. will be bringing my devices to them from now on.

Ci
Review №30

I needed a new screen protector for my Samsung Galaxy S9+ and was able to get in and out in a decent time frame. The lady who assisted me was helpful and pleasant. Only thing I didnt really care for was taking my phone out of my sight when placing my new protector on my phone.

Me
Review №31

They helped me with my iPad and got it restored when I was not having any luck. Not only were the fast and taking necessary precautions during this time they also were able to fix it for free. I would highly recommend and be back the next time I have an issue.

Ch
Review №32

Omg this place is owesome they fix my microphone on my iPhone thank u so much!

Da
Review №33

Great experience. Very easy to deal with. Service was quick.

He
Review №34

Fast, efficient and friendly service. They addressed my repair needs to my satisfaction.

sh
Review №35

Jut got my phone repaired here today. Store felt extremely safe during the stay at home order. Jeff was Extremely knowledgeable and had the best price around! Will only go here!

Na
Review №36

I brought my phone in for a diagnostic after it was submerged in water for quite awhile. CPR was fantastic throughout the process. They were very informative about the process and were very responsive. Id highly recommend them.

Jo
Review №37

I needed to have two screen protectors installed. It was done quickly and was a quality job! I will be back. John B. III

No
Review №38

I dropped my iPhone 8 onto concrete without my protective case on it, and the scene busted pretty bad. I took it to CPR and they fixed it quickly and without any issues. It looks good as new. Excellent service and satisfaction from this customer. :)

Je
Review №39

Kirstin and Karla were both amazing in the process of fixing my phone. I came in freaking out and they fixed my phone within 30 mins! They were both extremely friendly and generous. They had amazing customer service and did an amazing job on the phone!

Ky
Review №40

Great service and they were very fast!

Vi
Review №41

Great turnaround on the repair. Very happy with it

Br
Review №42

My phone screen cracked when it fell onto tile floor. I was so glad to find CPR at the back of the Arboretum. They were very cordial, knowledgeable, and professional. My phone was fixed in less than an hour. $90 was a lot, but better than getting a totally new phone or sending it off to be fixed. I will remember them the next time I have problems.

Ri
Review №43

Franklin and Jeff are outstanding. Recently we were in their store in the Arboretum because my iPhone 7 Plus was damaged. These two gentlemen took care of us. They went above and beyond. We fully recommend them. Great quality work, sound advice and fair prices.

To
Review №44

Went in to have my old iPhone 7+ battery replaced and they did it in like 30 mins or so. Emailed me when done and charged like ~$60. Totally worth it, great service and I highly recommend.

Ba
Review №45

I had my iphone 7 screen repaired at CPR. Very easy process from the web layout to the quote to scheduling. I found out their web price will be better than their walk in price. In and out in a few minutes.

Da
Review №46

Yesterday evening I stopped by with an issue with my phone. After Apple refused to fix it (stating they would only replace the phone with a refurbished iPhone X for $550+Tax). Seeing that the phone was already 2 years old, I didn’t consider that an option.Thankfully I dropped into CPR on a recommendation from a friend and they Frankie (or was is Freddie?) was extremely helpful in explaining my options. He was very kind and patient (even offering my toddler son a cool CPR lunch box to keep him completely pre-occupied while we discussed the phone issues). I bought a new phone case on the way out and thanked him for helping with me - without a doubt, everyone in my family will be back anytime we have issues with electronics. 5-star operation!! Thank you!PS - When I got home my wife was asking if your team also replaces old batteries on Apple v2 Watches??

Ma
Review №47

Did a great job going a same-day glass replacement on my iPhone XS

He
Review №48

Great service! My 5 year old shattered his iPad screen. Of course, school happens via Zoom and we needed it back quickly. Same day service. All the appropriate COVID precautions were observed. Thank you!!!

Di
Review №49

Had a great experience here. I was looking to get a battery for my aging phone but then saw they have used phones for sale at excellent prices. Purchased a used galaxy s7 edge for less than online. Alex was extremely helpful, transferred service and data to new phone. Phone comes with 90 day warranty. I will definitely go back for all phone issues. Thanks

Br
Review №50

Easy process and quick turn-around for replacing my iPad screen.

Un
Review №51

Service was great. Fixed my aunt’s phone quickly!

ba
Review №52

Done in the time I was quoted. Price competitive.

M
Review №53

Great service and customer care. Very professional staff. Had a screen protector issue that was very quickly handled. Got good advice on new phone cases and protection values/ratings. Will definitely go back when I have a phone issue.

Er
Review №54

Great customer service! I had a question about the online estimate I received, and the repair tech checked with the owner and offered a very satisfactory solution. I was impressed that the tech took the time to check with his management, and with the management for going above and beyond to resolve the question. I will recommend to others and return myself!

Pa
Review №55

I was very pleased with the gentleman that helped me and the service he provided. I was well informed of the difference in prices to repair my phone screen. He was pleasant and the service was faster than I anticipated. I will go back if I have a need and will refer others as well.

Ro
Review №56

The personnel were knowledgeable and friendly.

Ch
Review №57

I definitely recommend CPR Arboretum location! With the condition of the iPhone that needed battery replacement it wouldve been easy to say it needed a new screen and who knows what else. This guy is honest and I can now avoid an unnecessary phone upgrade.

Ry
Review №58

This location advertises that they work on drones. Made an appointment, drove 40 minutes to their location to find out that they havent worked on drones in nearly a year. Time, energy and fuel wasted!

Co
Review №59

Sent my laptop screen in for replacement got it back and it still has minor screen scratches a mini hole in the bottom middle. Also still has some sort bleeding affect after repair.

Je
Review №60

Franklin was very helpful and nice. He got my dads phone back up in running in no time. Great phone repair place.

Do
Review №61

Prices were very reasonable Pikachu in and out phone looks brand new

Gi
Review №62

They were considerate of my needs and have taken care of my phone. It was unrepairable, but they were very professional and explained details. I would go back there again. In fact, I saw a sign in their store that indicated they also repair laptops. I will be taking in my laptop that has a broken screen.

Ra
Review №63

Very professional and honest. Brought in a PS4 damaged by lightning storm, they worked very hard to fix, contacted us same day with multiple options and repairs they had tried, in the end we decided amount to fix was more than its worth. They were very nice and did not charge us, even after working on it all day. We will definitely come back with other tech issues in the future! Thank you!

De
Review №64

I took my daughter’s phone for screen replacement. The employees are very friendly, knowledgeable and the store is clean. They took care of the problem in less than an hour. I highly recommend CPR for your phone repair.

Os
Review №65

I would never go there again. The asian guy is mean and doesn’t respect customers. They “fixed” my screen, but then the speaker doesn’t work. And they chose not to fix it since I signed a document that says they are not responsible for any issues after repair. Why bother go to a repair place if they don’t even know how to fix your phone? why bother pay someone for a service, if they don’t have the knowledge to fix it.Do yourself a favor and avoid this place like the plague. Totally not compassionate and he does not care about good customer service experience.I’m disgusted. Maybe I should make my own phone repair place and have my customers sign a contract stating that I am not responsible if the phone gets worse after a “repair”, and then just pretend to be a phone repair company and steal everyone’s money.

Je
Review №66

Kirsten was AHHHHHMAZING!!!! Hang on to her cause she is a asset to this company! Great customer service!

Lo
Review №67

This company is amazing. I just left there in a panic because I use my laptop for my business. I came in as soon as they opened up, which they open exactly on time, they were ready they were very helpful and completely fixed my computer issue in less than two minutes. They also told me what to do in case it happened again. I’m incredibly pleased and highly recommend them, they are and they using a customer service, and know what they’re doing. You can definitely trust them!

Mi
Review №68

I wish I could give more than a 5 star rating. The staff, especially the store manager, went above and beyond in providing me customer service. They fixed my phone cheaper and faster than I had expected. I highly recommend them to anyone looking for cellphone repair and will definitely go back if I drop my phone in the ocean again. Thanks guys!

St
Review №69

CPR at the Arboretum is the best! Verizon couldnt help me and UBreakIFix told me they could do nothing for me unless I sourced some part on my own. I took my phone into CPR as a last ditch effort to recover priceless memories that hadnt backed up on the cloud. When I walked in the lady at the counter was very polite and I even overheard her go above and beyond for the customer ahead of me with a discount. After 5 minutes of looking at my phone, the manager Jessica came out and my phone was working! She didnt even have to order the part! It was an easy fix (for her) and she was EXTREMELY reasonable with the cost of the repair. I would recommend CPR to everyone! Thanks Jessica!

Ma
Review №70

Had amazing service. I was glad that I chose here instead of a different place. The prices were not off the wall and was a lot less inexpensive than I thought my repair was going to be. Would definitely come again, great people, amazing service, and they were able to fix my phone in less than an hour.

Jo
Review №71

Awesome and fast service, fair prices, very accurate pre-diagnosis and very courteous staff!!! 100% recommended to fix/save your phone!!!

Ma
Review №72

Very nice people and really amazing work

Jo
Review №73

Jessica Porter was very helpful and the staff is super friendly. They got my phone fixed and looking good as new, even the speakers holes are pristine and there’s no longer glass under my phone. Jessica really helped me through this process because I couldn’t afford to fix it when it was falling apart so she had a method that helped really well to keep it together until I got everything I needed to fully fix my phone. I will be back again if any phones break in the future because Of how considerate the staff is. Thank you cpr.

Ch
Review №74

Franklin was very helpful. Email wasnt coming up on my phone and he showed me a work around. Im a happy customer.

Al
Review №75

Great customer service. The two girls working today were friendly and fixed what I needed.

Ra
Review №76

Had to replace a headphone jack on my iPhone 6 and it was repaired in under 2 hours for $70. Well worth it! Would have taken less time but they tried to save me money by cleaning the contacts first. (Imagine that!) Although they did wind up replacing the jack, I really appreciated them trying to save me money, even though I had authorized them to replace the part. Remarkable service!!

St
Review №77

Glass for my Samsung came in in less than a week, installed in about 1.5 hours. Quick, easy, fair price, and professional. Thanks, Jeff!!

La
Review №78

Outstanding service. I thought all was lost when I dropped my phone and the screen broke. My carrier said they couldnt help me and what a bummer I was losing my photos, etc. Called CPR and they were able to get everything transferred. Im so glad I didnt give up and called CPR! THANK YOU!!

Sa
Review №79

Took my Surface Pro3 to CPR after it died. They evaluated it and ultimately determined it could not be repaired. In order to evaluate it, they had to order a replacement battery, open the case and replace the battery. They did this at no cost to me, as they charge for repairs but not for diagnostics. They were prompt, friendly and professional at all times. I will ALWAYS go to CPR for my phone and computer repair needs.

An
Review №80

Great experience! Friendly staff. Easy location to find and access!

Bu
Review №81

We smashed the glass on one of our iPads and CPR was able to replace it quickly and efficiently for a reasonable price.

Re
Review №82

Came here with my Galaxy S8 after a competitive cell phone repair place required me to not only replace the back glass that had broken, but also my camera because it was only functioning at 95% according to their test (I have not noticed any difference whatsoever). CPR replaced my back glass the same day, for a very reasonable price, and didnt require me to replace the camera I didnt want to replace. Im very happy with the result and would reccomend them.

ch
Review №83

Very professional group of individuals dedicated to providing great service. I dropped off my phone and returned later to find it fixed and when I asked the price they said no charge since the repair did not require any parts but only a weld to a connection. I was very surprised and happy and will return the next time my phone is in need of repair

Da
Review №84

Service couldn’t have been better. Honest advise, great price.

Li
Review №85

A short wait get phone back after repair AND OUTSTANDING customer service! Informative and personable! Definitely telling all I know about this wonderful place!

Co
Review №86

The 2 guys in the shop explained things very well, and replaced my iPhone 6S battery in under 45 minutes at a very reasonable cost. The phone is working well, and is now holding a charge all day. I asked several questions about battery memory and battery life, and they were very knowledgable.

Jo
Review №87

I took my 13 month iPhone 6 into Apple for repair after it stopped registering when I was touching it and then completely died. They were willing to swap out for a new phone, for about half off retail. They told me it was essentially dead and didnt have a great reason why. I took it to CPR to see if they could fix it. They did a free diagnostic check, figured out the problem, then fixed it. They also called me before performing the repair. That took less than a day. It saved me $150 and I have my phone back and dont have to worry about my last iCloud backup. Nice guys. Very courteous. Very pleased with the whole experience. Id highly recommend them.

Ch
Review №88

The service was great. My phone screen looks really washed out and bad, it also has light coming through in top corners. For the money I spend I’m very disappointed in the quality, should have just had apple do it. The guy said the colors would warm up as it sat. For a while but that is not the case.

Lo
Review №89

This will be the only place I ever take phones to be repaired. My husband dropped his phone and, while there wasn’t a scratch on the screen, it was completely black and was not accessible. He had over 8000 pictures and almost 500 videos that weren’t backed up to his cloud on that phone. And after one attempt at a different repair shop (they told me that it couldn’t be fixed) and being jerked around by Geek Squad, I pulled a Hail Mary and drove 45 min to this place and they had it fixed within an hour. Y’all, I’m telling you this is the only place you should take your damaged devises! It’s definitely the best!

Ru
Review №90

Exceptional customer service! Friendly, informative and professional staff. Reasonably priced repairs done extremely quickly. Highly recommend!!!

St
Review №91

These guys were terrific. Phone was fixed quickly and was affordable service. They were extremely pleasant to work with and I left knowing they will be the first ones I call the next time I have a need.

Pa
Review №92

I needed my glass on my iPhone 8 repaired . They were quick and very reasonably priced.

Jo
Review №93

I am beyond satisfied w/ the service and quality of work I received from these guys. The manager was very proficient and professional while also taking care of every one of my needs. Will forever and always recommend CPR for phone repair services!

Ji
Review №94

In and out swapping the Zagg screen protector in minutes. Great service and price.

SA
Review №95

Terrific service. Straightforward, knowledgeable and professional. Recommend for phones and tablets. Prices are reasonable. The store manager, in particular, is a real pro.

Ga
Review №96

Absolutely outstanding. I have been a service manager for most of my working career, and I know what makes for outstanding service. This store has it! I wont go into details about my repair, but it was fast, very reasonably priced and they have earned my business and that of anyone asking me where to take their phones for repair in the future.

Vl
Review №97

Excellent Customer Service! Jessica was super helpful and knowledgeable about screen repair and maintenance. We have used them before as well. Recommend for great screen repair service!

Br
Review №98

This place was awesome!!! Jessica was very helpful and made getting my cracked iPhone fixed easy!! I was able to drop my phone off at 1 on my lunch break and pick it up after I got off work at 4! Much better then the Apple Store in South Park. I would highly recommend this place!!!

Sy
Review №99

The customer service at Cell Phone Repair -Arboretum was EXCEPTIONAL! They took the time to call me and explain to me what they had found was wrong with my I-Pod and what it would take to repair it. And they were PROMPT! They also explained to me how to prevent the problem from reoccurring. These guys are rock stars!

Le
Review №100

Amazing service! Fixed my iPhone X speaker within 10 minutes. Must try this place before anywhere else!

Information
15 Photos
100 Comments
4.6 Rating
  • Address:8206 Providence Rd Suite 1200, Charlotte, NC 28277, United States
  • Site:https://cellphonerepair.com/charlotte-arboretum-nc/
  • Phone:+1 704-542-0046
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
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