They are liars, after we got approved for the car that we chose they increased the price from $47,000 to $54,000 plus tax tag and title after just 5 days from the approval date. This happens after they took all of our private information.
Great deals and inventory on pre owned cars that all come with a 12 month 12000 mile limited power train warranty
Kind of Ok. Very tight lot so difficult to get in a carDoc feels are unreasonable and unnecessary as many lots have done away with them because customers know this is only an upcharge fee for no value added for the customer. Doc feels are tricks to make you think the vehicle is less expensive. So when it comes time to pay its more money. The sales person I think Tay was what it sounded like was very nice
Untrustworthy and they lie about their prices.
Great experience. I was feeling very overwhelmed going in to my first big solo car purchase, but I felt comfortable at Hertz. The salesman, Gary, was very kind, answered all my questions, and encouraged me to take my time. Plus, it was the lowest price in the Carolinas on the car I wanted. Thanks Gary, Jeremy, and Hertz Sales CLT! Im a happy customer.
I purchased a car here two years ago. It was great experience. Went back today and they are extremely busy. Try to make an appointment if you can. Car from two years ago running great!
The car buying experience was easy with Hertz, but I feel that I could’ve received better treatment as a customer. I was extremely bothered that I drove home and cleaned my “new” car on my own. I sat as I saw other cars getting cleaned up and asked Dennis if my car could be cleaned as well because it was dirty. He told me he’d see what he could do. While I was completing paperwork, he cleaned the tires himself (which were only shined with some spray) and told me he had gotten the car “cleaned up”. Really? This really bothered me bc if I’m buying a car new to me, it should look like a new car when I drive off the lot. This experience made me feel less important as a customer. What was it that other cars could get washed and shined up but mine couldn’t? He was aware that I was coming, at least 3 days in advance—it wasn’t a spur of the moment purchase. The other thing that bothered me is when I checked the trunk as I was cleaning the car once I got home, I discovered it didn’t have a spare and jack in the trunk. Other than that, the dealership/salesperson would receive a much better rating. It’s all about customer service.In the drive home I realized that the cruise control did not work and informed Dennis. He told me to take it to my nearest Nissan dealer. I did, and Hertz took care of the repair with no problem, and I like that. However, it doesn’t make me forget about the easy fix they could’ve done just by properly washing and cleaning my new car.
Purchased a 2018 Corolla David Shinn was our salesman and Michael Cutshaw made our buying experience great. no hidden fees involved The place sets right off 77 kind of hard to get in and out of but so very well worth it.
Not much to say. I wanted a car, they sold me one, no hassle involved. Down to earth crew
Exceptional customer service! Great value and selection. I looked at their website and CarMax; hands down Hertz was the better choice. I bought a 2018 Nissan Sentra. Demetrius was the rep that I dealt with, great attitude and very knowledgeable.
My experience at Hertz Car Sales of Charlotte was the best ever. The financial manager Mr.Steveson was were great! Thanks for the opportunity to purchase my car.
We were interested in a car(jeep) we talked things through over the phone regarding to financing the car. After we received the contract we decided that it wouldn’t be in our best interest to finance the car so we politely let Hertz Charlotte know we wouldn’t sign the contract. All good so far. Until two and half weeks laters we got all these alerts from our creditbureau’s that Hertz Co has pulled our reports again together with several lenders for a car loan we did not apply for.We called Hertz Charlotte and we was told that they had moved to a different location and that for reasons unknown the old application came up again and they run it. So we asked them to reverse it they promised they would call and solve this matter but until now nobody has called. When we call the manager is always busy. I already also filled a complain at headquarters because this little “mistake” costs us points on our reports and there several hard inquiries on our report without permission. So no we are not happy with this Hertz.
Purchased 2 autos from Hertz, both were priced great and great shape. Have not had any problems. Bought both from Gary, super nice guy. Deals went smooth, Justin had paperwork put together quickly. Would recommend to anyone looking for a car. Even gave us a good price on our trade. Give them a look.
Thanks for our awesome like new Nissan Rogue. You guys made the car buying process laid back and never put pressure on our big purchase decisions at all! ☺️
Wasnt quite sure at first if this was the right place but they quickly made us feel welcome and comfortable. Patient and took time to listen. Thank you Dennis, Jay and rest of team that took care of us Saturday.
I spent the last 2 days trying to get in contact with someone, anyone, about buying a car. Not sure if everyone has been laid off or if they are home because of covid.... whatever it is, I tried 3 different numbers, was on hold for over an hour with the main sales number on the site, and still didnt get a chance to talk to a person. i would have done the whole process online but hertz site is not setup that way.... obviously i feel like i just wasted a lot of time.
Dear hertz car sale, y’all need to work on how to treat a customer. Me and my family drove over an hour and 45mins to see a car and buy it and y’all can’t even greet us at the door with a hello but your employee can just walk past and stair. The manager/owner should be ashamed to have a business where their workers act this way to customers.
I wouldn’t even give one star if I didn’t have to. You may as well find another Hertz because the customer service is terrible. Do not deal with Mike and the first guy you see when you walk in either. It’s an older black guy. Shady service at best.
This was one of the best car buying experiences I have had anywhere. The staff there were courteous and kind. The information regarding the cars and their histories were straightforward and transparent. The staff worked very hard to not only find me a car but to find one that fit me and my driving needs. They even checked up on me later on to make sure the vehicle was working out and that the registration went smoothly. Hertz should definitely be the first place to look for a quality used car in Charlotte.
Great customer service from the entire staff!! David Rhames is an awesome salesman! Highly recommended if youre looking for a car!
I 100% recommend buying your car from Hertz! I found a car I liked online and within 24 hours was driving away with it. The price for their cars are better than dealerships and my salesman David made my experience easy and no pressure. Justin was fantastic helping with my loan. He made the process easy and hassle free which was very important for me in order to buy a car. Go to hertz, it take the pain out of buying!
Jeffrey, David, and Justin all were super helpful with my car buying experience. As a first time buyer, the process was super easy and non-stressful, unlike my experience at another dealership I visited right before. They dont sell on commission, which helps ensure you get the exact right car for you. Thanks Hertz!
After doing tons of research on purchasing a vehicle Hertz offered an excellent selection along with the best prices. The staffs customer service and friendliness was an added benefit. Everyone was very patient without being pushy while I examine do my car choices. I would definitely recommend vehicle buying through Hertz car sales.
My wife and I bought a 2016 Toyota Sienna from Hertz Car Sales today. Jeffrey Simpson was extremely helpful and a pleasure to do business with. The van was is great shape and their price was the best (we checked online for weeks). Justin made the paperwork easy and fast as well. Great experience, check them out!
Excellent, refreshing car buying experience. Buying a car has always felt like going to the dentist - but this experience was actually pretty great. We will never go back to the dealer. My husband had researched the vehicle we were interested in - we knew what we wanted. David and Justin made the process easy, and we never felt like we were being sold unnecessary fees or extras. There was never a wait or a haggle. It was a nice pleasant transaction from beginning to end, stress and annoyance free. The vehicle is impeccable - excellent value. I highly recommend!!
We had a wonderful experience with Jeffery at Hertz car sales, South Blvd! The process was easy, and the car is gorgeous - and far less than a newer model with more miles at a dealership down the road. We highly recommend buying your next car from them!
Nice car selection staff very friendly, helpful & knowledgeable of their products. I would recommend hertz auto sale in Charlotte to anyone thats looking for a reliable newer vehicle low mileage and right price to them. They offer 12 month /12,000 mile warranty also I received a few years of free service with Pep Boys for oil changes and other maintenance services !
Fantastic service from the moment I walked in the door! Gary was a great salesman and Justin had amazing finance knowledge and skill. I could not have asked for better. Thanks guys!
The team here couldnt have made buying a car any easier. Its a low stress, no pressure environment, and they make sure youre satisfied. My girlfriend got a car, and I went back a month later to get one for myself -thats how easy and enjoyable it was. These arent rent-a-wrecks, they really do only send the best of the best here to be sold, and you can get a great deal on a year old car. Thanks Dennis and Justin!
Awesome experience purchasing a car. The sales staff was helpful and great to work with. Best prices in town, service can not be beat. I will recommend this company from now on to anyone looking for a vehicle.
Working with Car sales was amazing. Gary and Justin are the definite people you want to see; when I had came in and everyone was respectful and prompt with whatever I needed help with. It only took about 2 days for me to get a car and it was running smoothly. They helped me find the car that worked well in my budget and mileage preferences. I like that they are very hands on with their clients. I appreciate all their help and support to this day. They still help you with any car questions or inquiries even after you have gotten the car from them.
Just bought a minivan from this location and was quite pleased with everything so far. Gary, Justin, Mike and Elio all were very friendly and professional. They met my expectations and even surpassed by doing a couple of things that I asked for. Great price was set with no haggling. I dont like the dealer doc fee being so steep, but all the dealers nick you for that these days. Parking lot is quite a cluster, but they are moving to a new location in the near future, so that should be resolved.
My husband and I had a great experience buying a car here! We were able to view cars online before coming in, and David showed us all of the cars we had considered in person. David made the process simple, and once we picked out our car Justin made signing up for our loan easy. I would definitely recommend using Hertz car sales if you are looking for a nice car, in great shape, for an amazing price!
Bought a lot of cars in my day... BUT never got better service!!! The entire staff was very professional and most importantly the cars are great deals.
If you are looking for good priced car and good customer service. Then, this hidden gem is the place to go. Everyone there is so friendly. The process is so fast and easy and the prices are amazing. They come with warranties too! Jeffery and Justin made you feel at ease while buying a car because just thinking about about buying a car can be so stressful. I would recommend this place to all my friends and family.
Great experience! They worked with me and got the car I wanted with the price I asked! DEFINITELY recommend these guys! Go there and get you a car! 🚘
We found Hertz through Autotrader and their prices were incredibly competitive compared to other dealerships, and market value. Jeffrey helped us, and throughout the whole process we never felt pressured, and he gave us plenty of space to checkout the vehicles, discuss together and take multiple vehicles for a test drive. We really appreciated this as many other salesman tend to smother you! Justin also was incredibly helpful with completing the final paperwork, he explained things very well and simplified the process. For us, the main selling point was the price point, value and warranty on the car. And the service we experienced was above what we have experienced at other dealerships.
I got a great deal on a very nice car. Jeffrey made the purchase process easy, and Justin made the finance/closing aspects simple and straightforward. I’d purchase here again and would recommend to others.
Just bought a car from these guys yesterday. Very friendly staff did a great job accommodating us since we lived all the way in Winston Salem. Would definitely go through these guys again next time. Great pricing on cars as well.
I recently purchased a vehicle from Hertz Car Sales. The process was very easy and there was no pressure to buy. My salesman, Jeffrey Simpson, was patient with me and allowed me to test drive several vehicles before I settled on one. This was my second time coming to Hertz in the past month. Once I decided on which vehicle I wanted to buy, sitting with the business director, Justin Boerste, was extremely pleasant and he explained each document as I signed it. His knowledge of financing was exceptional. I will definitely use them again if Im ever in the market to purchase another vehicle.
My wife and I just purchased a 2017 Ford Explorer from Dennis. This is the way to purchase a Vehicle. We looked at two vehicles with no hassle. Dennis and his team are some Great Guys. And they work together very well to help each other and each others customers.
David and Justin were awesome and SO helpful! Came in just to check out inventory and left 2 hours later with a car at a great price! Very pleased with my experience.
Hertz Car Sales in Charlotte was truly fantastic. I bought a Prius from them 2/15/2018. They were very helpful, courteous, and just all around professional. Their price was very reasonable, and their warranty lets you leave without doubt or worry. One reason I went to to Hertz was because of these reviews, and this place was as good as the reviews say it is.
Currently standing outside no one came outside to greet me been standing at the door for 10 mins. While employees say around talking to each other... July 14, 2020 at 1:27 pm... we just left since our money is no good here. Plus we both had face mask on
Good value for late model cars. Nice car selection, friendly staff, easy to work with. Optional extended warranty is a good piece of mind, note there are various deductibles . Smooth transaction. Keep in mind youll only get one key with the car.
I recommend Hertz Car Sales to everyone. Great prices and the best customer sales ever! They are a Heaven sent. Please buy a car from them I promise you wont regret it.
If you want an excellent used car in fantastic condition, and at a good price, Hertz Car Sales in Charlotte is the place to go! Dennis and Justin are the absolute best! Dennis remembered my name and the car that I was interested in months after I talked to him. Justin explained everything in a way that anyone could understand. They treat you like they really care and are not just trying to sell a car. They also made sure that I got the best deals on the table, and the couple of issues that I discovered were resolved in a matter of days without emptying my wallet.At Hertz youre more than just a customer, you feel like family!
Just bought a car here for my college-age son. What a great experience we had! Plenty of clean, late-model cars to choose from (well below KBB prices). Jeffrey was our salesman, and was as friendly and helpful as youd want. Justin dealt with the money and paperwork, and was also friendly and professional. Dont hesitate to buy your next car here.
When I went to Hertz I had high expectations simply because the reviews that I came across. The road was a bit rocky due to a misunderstanding but after things were cleared up everything went awesome. Mr. Jeffery went above and beyond to make us comfortable and assure that all of my questions were answered and that all of my needs were met. Great service great product.
Great value with a friendly and knowledgeable personnel. Remember that due diligence on auto accessories will prevent misunderstandings. The buying experience is very good.
My boyfriend and I went to Hertz on a Saturday to look around at what they had on the lot. We had done our research online and thought that Hertz had some of the best deals for what we were looking for. We left without buying a car that day, but came back two days later and left with the absolute perfect car. David, Justin and Elio were absolutely WONDERFUL during this process. I was very indecisive and also nervous about buying a car. However, they all made it so easy for me to make a decision and really explained to me what I would be getting out of each car that I was looking at. I 100% recommend buying your car from Hertz!! They give you a thorough explanation of the contract and warranties that go with the car. I cant thank them enough!!
I love, love, LOVE the experience I had with the guys at Hertz Car Sales on South Blvd. I bought my Nissan Rogue from them after being referred by a friend who bought her car there and I couldnt be happier.First, the no-haggle prices for up-to-date and low-mileage cars cannot be beat. Second, the salesperson and finance manager helped me get into the car I wanted and not a vehicle THEY selected for me. Lastly, I had some personal difficulties that prolonged the sales transaction and they still worked with me and never once made me feel like I was not a worthy customer.I HIGHLY recommend getting your vehicle from here and I will tell everyone I know to do the same.
Their selection is great! There were top of the line cars and with great mileage! The staff were very helpful, patient, and made sure I had everything I have recommended Hertz Car Sales to several other people in the market for a car and three are on there way! I do recommend them to anyone looking to buy a great used car!
We bought a car at the dealers place a month ago. The dealer who helped us is Dennis. He and his colleagues were wonderful! They really put their customers interest first! Strongly recommend to anyone who are interested to buy a good quality used car!
Jeff and Justin are fantastic. Made buying easy.... a month later. We discovered that there was a leak from the oil pan. Even though we bought the car as-is Hertz of Charlotte took care of the costs involved with getting it fixed. I highly recommend Hertz.
Elio went above and beyond. Got a banging deal on a car. I will absolutely buy another car from David and Elio and Hertz in Charlotte.
Very friendly, honest people. They got me the car I wanted for the lowest price around. They made the whole experience easy and pleasant. I would definitely recommend.
We just bought a car today. They are so friendly and helpful, especially, David and Jeff. We really enjoyed their hospitality. They have a reasonable price and you cant negotiate with them because they have hired a super negotiator who will not be convinced at any means
I’ve been trying to get in contact with the manager about the specific warranty on my car left many messages in hopes of a call back...none received after months.. They were great about the car buying process but can’t get in touch about other aspects.
David & Justin are the best!!! 😄😆They where helpful &kind and considerate and made sure that we where very pleased and satisfied. I would highly recommend anyone to come here to purchase a vehicle. They went above and beyond my expectations🍾
Dennis was very helpful and friendly. Discovered an issue with the car a few days after I bought it but Dennis and Justin took care of it without hesitation. Overall a great experience.
Had such an amazing experience here! My friends and I were in and out quick! The staff is very polite! Justin Boerste and Jeffrey Simpson are the go-to guys! Thanks for helping Asia find her dream car! you guys rock!!!
I was a first-time car buyer and the incredible staff here was able to help me every step from test drive to driving my new-to-me car off the lot! I never felt talked at or sold to, just advised and helped as though I was a real person and not a bonus check for someone. I ran into some problems with my insurance, and David went above and beyond sat with me for almost 2 hours and helped me make the phone calls I needed to make and get the information I needed to make sure that I could take my new car home with me. The staff here is genuinely invested in their customers getting a great quality within their budget. I would definitely recommend Hertz Care Sales in Charlotte to anyone looking for a new-to-you car! A+!
Just purchased a vehicle. Dennis and Elio were very helpful. No headache and no hassle. I researched the vehicle prior to my visit. Price for the vehicle was more than reasonable.
Great place, helpful and understanding staff. Made the car buying process smooth.
Used Car Purchase - I purchased a certified used 2015 Chev Malibu LT from Hertz Used Cars in Charlotte. The purchase experience was great. I worked with Jeffrey Simpson, Sales Rep - found him to be very knowledgable and a pleasure to work with. He spent several hours with me via test driving multi cars and discussing the various performance features on each car. The entire staff was professional and friendly.My first time purchasing a car from Hertz and I found their “No Hassle” pricing to be very attractive. I would highly recommend purchasing a car at Hertz in Charlotte.HerbJuly 2016
Great experience! Was helped by Gary and Justin who made sure I made the right decision and helped me through every step of the process. Everyone there was extremely helpful and knowledgeable. Would recommend Hertz in Charlotte to anyone looking for great deals and a hassle free experience!
Outstanding service. If you are going to buy a used car you get the BEST deals here.
I went to Hertz planning to only shop for a car. However, I decided to buy on the spot. The sales team never pressured me and they were available to answer all my questions. They encouraged me to compare their cars to similar cars at local dealerships so Id feel confident in my decision to purchase the car I wanted. Once I did the comparisons, buying anywhere else didnt make sense. Ive bought a few cars over the years, but Ive NEVER had car buying be so simple and stress free. If youre looking for a great car and want a great deal, youve GOT to go to Hertz!!
My experience with Hertz car sales division was awesome! Mr. Jeffrey and Mr. Justin had knowlegede of the vehicles and properly handled protocol . They accommodated my mother and I with no issues. Everything was detailed and explained thoroughly which I think is important when purchasing a car .I recommend you come here if you want a good deal and service by good people ! :)
I purchased a car here and found the no hassle experience gratifying. Gary was a super helpful salesperson. It was welcoming to work with both Gary and Justin. Thanks for the top notch service fellows.
Dennis was great to work with! Easiest car buying experience Ive had this far. Im in love with my 2015 Toyota Corolla. Highly recommended.
Ok these guys are PHENOMENAL to work with. David Shin helped me get into a newer car with less miles in better condition than one I was looking at for basically the same price.The process was SO easy. Elio got me approved for financing FAST and they made it a dream!Even the people who did my paperwork were so kind and helpful!Not to mention their prices are UNBEATABLE. I got a 2018 Toyota Corolla, with 32,000 miles for almost 4,000 under KBB value.I will never shop at another car lot without checking here first! I looked around for a month at other lots and salesman. Nothing fit my budget, and everything that did wasn’t going to be reliable.I have a car that I LOVE thanks to these wonderful guys!!!! Thank you!!!!
Zero pressure and hassle free. Jeffrey Simpson made buying my Nissan Versa note a truly great experience. Best price and service, I dont know why anyone would go anywhere else! Thanks Jeffrey Simpson
I had a no hassle experience with these guys. Justin is awesome and David is so cool. They got me in and out quick. I highly recommend them.
This is a great place to buy a car! The no haggle pricing and straightforward car history made me feel great. They got me a great rate and I had a very pleasant experience throughout. The store manager Elio is very honest and when I plan on buying another car I will certainly start here!
Very efficient and closed deal in 3 hours
Great experience! Jeff helped me find a car I love. Justin was very nice and helpful with that paperwork. I would highly recommend these guys 😄👍
Absolutely fabulous treatment and sales. Recommend all my friends to use them. Showed me things on my car didnt know I had...love it
Great experience there. The staff was not pushing me to buy any car, was even pointing me better options for what I was looking for.Really recommend. If you visit the place, look for Jeffrey and Justin.
I did a lot of research before buying my car and Hertz proved to be a really fair and solid deal paired with great customer service. Jeffrey took his time to answer all of my questions and and was up front about all warranty information and maintenance. No pushy sales team like most typical dealerships. Justin was very efficient and made completing our financing process smooth and straight forward. Love my new Kia Soul and will definitely be back in the future!
Zero pressure and zero hassle yet Jeffrey Simpson provided me with all of the help that I needed. He made buying my Camry a truly great experience. The Finance and Sales Managers both went out of their way for me. Professional and well prepared, these people really want to sell at the best price. Great values on this lot! For a used car, I dont know why anyone would go anywhere else! Thanks to each of you!
This was the best car shopping experience in a long time. Jeffrey was amazing and the team of guys. Must come here if youre car shopping
I was going to buy a vehicle but service was too slow need more people working.
Dennis and Justin were absolutely awesome when they helped me out when purchasing my car. Both were sincere and made things move smoothly during my time there.
If you go here ask her David. He was great help in securing my purchase. Justin will have the paper work and get you in and out. No hassle at all? I drove off the lot the same day!!!
My sister purchased her first car from Hertz. We love the no hassle process. Their staff were so helpful and answered all of our questions. I would definitely recommend!
Very very helpful service. Maggie and Justin were awesome!!! Got a great deal!
David and Justin at Hertz were great! Justin walked us through every step of the process. He was patient and professional. We would definitely recommend.
Bush league bait and switch. I reserved a vehicle to be purchased and received a call that the vehicle had completed its 100 plus point inspection and was ready to be picked up and purchased. I drove over 3 hours to pick up the vehicle and upon my arrival was told that the vehicle was not in a condition to be sold and instead they would sell me another vehicle with more miles for $3,000 more. I asked if there was an issue with the vehicle why couldnt I have been called ahead of time to save myself from taking a day off of work and all the time and effort to come pick up the vehicle. They had no answer. I should have suspected that there was an issue due to the poor communication I had with them for the week leading up to purchasing the vehicle. I now know why their prices are so good its because of their shoddy bait and switch tactics.
Best place to purchase a used car! Could not find a less expensive car anywhere. Highly recommend.
I recently bought a 2016 Kia Soul with Demitrius. As soon as I arrived I told him I needed a car asap since my car was totaled, I told him about my budget and my finance situation, he was straight forward as far as my expectations on the finance or not of the car and wen through my options. I looked into the options, test drove a few cars, and ended up going with a different style than what I had in mind because of how comfortable I thought the Soul was. Justin made the finance paperwork process go very smoothly, he explained and gave advices as far as getting the interest rate to go down in the future, very kind of him, not to mention he stayed until passed 9pm in order to close my deal. GREAT experience. Would definitely recommend!
I bought a 2013 Kia Optima from these guys and it was a very positive experience. It was a no-pressure sale and went very smoothly. The car didnt have a functioning remote, but they took care of me by having a locksmith come to my place of work to make one for me. I recommend considering them when in the market for a used car.
Absolutely Amazing! The process was super fast and the customer service was outstanding! Thank you David and Justin for an incredible car buying experience!
Great experience - $529 total fees out the door. Beat that.
Had a great a experience, we worked with David and Justin they were both very patient and went above and beyond to answer all of our questions.Highly recommend
I drove to Charlotte to test drive another vehicle at another lot. After researching a little, we stumbled upon the same vehicle I was looking at....PRICED A LOT CHEAPER. ended up at Hertz Car Sales. At first I thought it was too good to be true, but it turned out to be a really great experience. My salesman Jeffrey Simpson, made me feel good about the purchase and Elio Rodriguez made me feel even better. Thank you guys so much!! And I recommend that if youre in the market to purchase a vehicle, Try Hertz First!
Why buy here you ask, because fair and honest is rare, single parent, divorced with a credit score that screamed no mam, you name it I had it working against me, or so I thought. I spoke with Jeffrey on Wednesday evening he emailed with a quoted, price and down payment amount the very next morning!He had secured a finance company for me the problem child that fast and it was a deal I abd my pocketbook couldnt pass up I said see you Friday!Friday morning, after a 12 hour graveyards shift mind you, JEFFREY AND JUSTIN teamed up with great, customer service skills and had me in and out within an hour and a half, with the car I WANTED, the terms outlined from the prior conversation NO HIDDEN FEES, NO HIDDEN AGENDAS.JEFFREY AND JUSTIN thank you for not trying to manipulate a single parent, thank you for treating me with respect, in short thank you for being exactly who you say you are, offering exactly what you say you can.Serena