I purchased my Kia Stinger here back in 2018 and have been taking it here for service ever since. I live in Rock Hill, SC but make the trip just to get it serviced at Dutch Miller simply because they always take care of me. My service representative Ralph Condrey always informs me of whats needed and makes sure to explain what is urgent and what can be held off for later service. Top notch service! Thank You!

I brought my mother’s car in and received exceptional service. I was offered an Uber so I didn’t have to wait while I had other scheduled appointments. Tito, the Sales Advisor provided professional, great customer service. The consistent communication via text/as well as by phone on servicing/recommended services, was also a major plus. Overall, my service experience was phenomenal. I look forward to returning for future services.

I believe the salesmans name was Victor. He was awesome! Some people are just good at what they do I had a great experience buying my new 2021 Kia Forte. 😊

I had a wonderful experience today. The Service rep Kathy Scrimgeour is the most professional and polite employee ever. I’m very big on customer services! She nailed it! Kudos to her!!!

Easy peasy! Knew I wanted a Soul and how much I could afford. DC Craig sent an Uber for me (since my card was dead) and put me in the screaming green cutie car of my dreams. 2 hours start to finish and completely painless! DC rules and Rhonda is great, too. Genuinely nice people working here.

Great service ..I been doing business with them.for 8 years and they always do an excellent job.from.greetinghow they keep me informed of what do it begin. PeriodicallyLove you guysY

Ralph provided excellent customer. He made recommendations on the maintenance of my vehicle which will keep my car in top top shape. Thanks

Worked with Marley to get a new Kia vehicle. Great person to work with! Definitely recommend!

Had a great car shopping experience at Kia. Very friendly professional staff from beginning to end. Nathan Wolf helped us through the selection, financial & buying process. He is an asset to Kia. Highly recommend this Car dealership.

Ralph Condrey and team did a fantastic job for me. I always come here for my cars service, consistent snd high level customer service

Alex help me to get the right car, he makes the process easy and we find the right option for me, he answer all my questions and take care of my concerns, i definitely recommend 100% Alex!!!!!!

Very nice experience, Alex help me to find a nice car with the right monthly payments, all the financial and service department treated me very good! 100% recommended, go and see Alex and he will help you!!!!!!!

My man Alex was great and take of everything, he find the right car for me in the right payments, all the transaction was easy and the financial department was great also, Alex is the man!!

Shout out to NELSON MARTINEZ!!! My guy was great. Best sales professional I’ve ever met. Handle his business well. Very understanding and patient! Sold me my first car off the lot!! Told me I was going to drive off the lot in a new car, and made sure of it. Thank you! I’m sending my folks to you Nelson!!

Nelson and Kevin in customer relations was absolutely amazing!! Nelson was patient and really helpful with helping me out purchasing my very first vehicle! I highly recommend going and asking for Nelson his customer service is out of this world!!! Kevin in the customer relations was so polite and helpful upon my return visit he even reached out to me and scheduled my first oil change

Ralph was an excellent service advisor for me today! Gave me a discount that I wasn’t planning on and gave us lots of info throughout my experience and was very helpful would highly recommend.

Kevin Bey the service advisor is “The Man Not The Guy”! Super nice guy who understands the true meaning and concept of what Customer Service is all about! If you have any Kia service needs simply ask for Kevin!

I bought my 2021 Kia K5 there and the service was outstanding! The process was stress free and pleasant. Garrett was very thorough and knowledgeable. All staff was friendly, helpful, and accommodating. Thank you for the great service and for letting me drive home with a brand new car without a long wait!! We will definitely recommend this dealership to our friends and family.

Great Service. See Ralph. Ugly but gets it done :). Thanks Ralph.

Service department customer service was Great! Quick Service and they cleaned my car when the work was completed.

The best kia service, very reliable and honest

Theres a reason they are the lowest rated out of the three nearby Kia dealerships. Lying, thieving, soulless dealers. STAY AWAY

Staff is friendly and eager to make a deal. They were polite and accommodating and very quick to respond to questions. They are highly motivated to make a deal! I was impressed with the quality of the cars. The car I wanted was not available but they were willing to get it for me ASAP and in the meantime gave me a loaner. That was impressive as my old car was held together with duct tape! They even made an acceptable offer on that car despite the duct tape! Highly recommend!

Purchased my first car last week from Dutch Miller! Garrett and Nelson were amazing throughout the whole process and very helpful. Would definitely recommend them to answer any questions. Thanks for a great service, really happy with my purchase!

I needed to get a part replaced due to a recall and had an amazing experience with Ralph. He was knowledgeable and fun to talk to. He was able to identify other recalls I wasnt aware of and knock them out all at once for me and helped me get the most cost effective work done which is always a plus! 10/10 would recommend, was a great experience!

I just want to give a hugggge shout of to Vic at Kia for helping me get a brand new car Thank yall so much I appreciate it so much

This is the second time here & my salesman DCCraig really took great care of me. He was very helpful and genuine 😁Matter of fact before I left in my new car, I knew all the salesman by name.Ty Lewis made sure he got the best possible dealThanks fellas❤️ & Ms Rhonda

Always amazing service. the auto tech are great! i wont take my car anywhere else for an oil change or other work.

Nelson Martinez is an amazing sales person!! No gimmicks or anything. He helped with so much & was very patient. Definitely will be coming back to see him soon!! Thank you Nelson!! :)

Ralph in the service department is very respectable and polite. He is nice to work with and knows his stuff.

Kevin Neely was awesome! Very patient, great to work with trying to get my map updated.He is an asset to Dutch Miller KIA ON S BLVD!!!!

This was absolutely the first time where the dealership was waiting on me (the buyer). Everything was done online. They found the car I wanted. Had all the paperwork done and trade-in was completed just by me sending multiple pictures. They bet all other offers hands down. All I had to do was show up sign and drive. Thanks to Vic and Garrett for all their work. I will definitely be returning for my next purchase when the time comes.

Just bought a new seltos from Dutch Miller Kia. Sales man Graydon King was amazing he was able to answer all my questions and provide me with everything I need to make the buying process easy and comfortable

I bought/leased my Kia Sorento Hybrid yesterday from Graydon King, and he was wonderful to work with! He was professional and respectful, and I felt he worked hard to get me the car I wanted at the price I could afford. The amount of stock Dutch Miller Kia has is much more than other Kia dealerships in this area. Everyone I met at the dealership was very professional and welcoming. I traded in a Mercedes sedan for my new SUV, and it has some amazing technology that my 2018 didn’t have. It’s a great looking car, inside and out, with a smooth ride and great handling. I’d recommend using Graydon as a salesman for anyone who is interested in a Kia anywhere in the Charlotte area! He’s The Man!!

Vick was very helpful with finding a vehicle to match my needs. Not only was he helpful, but also truthful and efficient. Can’t get that many places these days. Loved it! Thanks again!

Nathan, salesman, was matter of fact and to the point. No problems. I wish i had gotten more for my Sorrento trade in.

Took my wife on Saturday to buy her first new car and Nathan took such good care of her that we came back today to purchase another one and once again Nathan went above and beyond. If you want a great deal on a car and to be treated with the best customer service around you have to visit Dutch Miller Kia and you won’t be disappointed.

Had an AMAZING experience here tonight. Mykayle was very helpful from the beginning. He kept asking if we were good and if we needed anything as the whole process took way longer than we thought. My husband and I have ALWAYS been Chevy people, but after tonight, we probably won’t go back to Chevy.

BACK TO BUY ANOTHER CAR AND I HAVE TO SAY NATHAN IS TRULY THE BEST HIMSELF & I’m updating this review as of 5/24/21 while I’m waiting to sign my papers!!! Thanks for buying my kids McDonald’s!!DC IS THE BEST!!! We bought a new Kia Soul last month. Love him!! Will be back soon since I got my license. Great customer service

THANKS Nathan wolf we bought a 2021 kia Forte gt line its a great little car. Nate was really helpful working with me to get me the better price. Was a great experience.

Nelson has been great and very helpful. He was very professional and friendly and made the sale smooth and not tense. Great customer service.

I bought my 16 sorrento last year and I come here for all my services. They are wonderful and nice. I recommend them highly.

They were kind and special thanks to NathanHe was so kind and helpful when I was first time to buy car he was honest and share the info and told me how to buy car step by stepIf u wanna buy brand new car At Kia ask NathanU will never regret!!!

This was such an awesome experience. I had been to Dutch Miller about 4 years ago and bought my first Kia. I was always a Honda driver. But I liked the idea of a Soul. Made me feel like I was up high similar to an SUV when driving. I couldn’t afford an SUV and the soul had a lot of features that I otherwise may not have been able to afford at Honda.Happened to stop in the other day to see what the newest Soul looked like. I went in with a take it or leave it attitude. I didn’t have to have a new car but was just looking. The process was insanely easy. Darious was the nicest guy. He was not pushy. He understood what I was looking for. He understood I could only afford x amount of dollars. I didn’t even test drive until he had spoken with the finance guy. Ha. All the employees were great. I will return again in a few more years. I absolutely love my 2021 soul. I couldn’t be happier. Rhonda was lovely at the front desk as well. You all have a gem in her. I was really pleasantly surprised and it was simply amazing to me the difference in experience here at Dutch Miller. You guys are great. Thank you for all your help. I will be back again to buy a 3 rd car.

I am so not happy with the business department. I brought a vehicle from here I have since traded the vehicle in with a different dealership, not to mention I no longer live in Charlotte. I called on more then one occasion to speak with the business manager in reference of my credit owed to me for the Gap insurance I purchased. I was unable to get anything solved over the phone so I had to drive two hours to Dutch Miller Kia, when I arrived I explained to the receptionist what I was there for, she informed the manager and asked me to wait in the waiting area, keep in mind all I had to do was sign a piece of paper and make a copy. I waited in the waiting area for a little over an hour, walked passed the office of the business manager that was sitting at his desk listening to music. I knocked on the door and ask if I can sign the papers and go. I ask was there anything else that I need to do, he informed me that everything will be taking care of. It has been over a month and I have not been able to get an update. I was able to search and find a number to call the gap insurance company, they informed me that I was still active in their system and no cancellation papers were sent to them. They gave me a email where I was able to send the papers needed to them myself. I was told I had to wait another three weeks for process... smh... this is not good business practice!!!! Unhappy customer.

I’d you’re looking for a car and youre tired of getting bad service, come to Dutch Miller Kia. Graydon was honest and upfront about everything we needed to know right from the beginning. We were able to get the car we wanted in the price range we wanted without having to deal with the typical back and forth sales talk. Dutch Miller and Graydon care about their customers and it really shows. Thanks again.

The entire sales and service team are awesomeBest car buying experience ever

I am having the worst experience from buying a car. I just bought a Kia Rio from dutch miller kia and they keep harrasing me about documents to sign and extra things they would forget. I just got another call saying they need something. AGAIN. I understand if its like an email or like a text message following up, but they NEEEED to call two times to demand my time. I am at work every time they call. I am so sick and tired of going to this dealership. Really, go find another car dealership because they are not here to help you.

Great time at Dutch Miller,our salesman Leon was very far and professional

The 2022 Carnival MPV SX Prestige has arrived. I have edited my post to include photos of this stellar new vehicle. Telluride is hot. I was test driving and people were asking what it was and had heard of all the excellent reviews and top awards the Telluride has won. Dutch Miller Kia of Charlotte has a big inventory and is a smaller dealership so you dont get lost in crowd because they really appreciate your business and make sure the vehicle you want is right for you and follow through to make sure youre treated right. Not like a number but like a person. I also test drove a Sorrento and posted some photos. I will post some Telluride and Stinger photos and videos too. My brother in law wanted to check out the K900 which is the top Kia. And well probably also drive a new K5 to see how it measures up, I hear its known for a lot of safety features standard that other cars dont offer.

Dutch Miller Kias representative needs to discuss status of car in private with customer. Every word can be heard by others in waiting area. Recommendations & costs are private. I was there for a recall repair but given quotes & recommendations about other things, which are appreciated but not out loud to the whole room. This was also done to two other customers while I was done. This was not properly handled.

Lets talk about customer service at Dutch Kia of Charlotte!Its the Best.....I purchased my car in 2019 and have received excellent customer service from Ralph ever since. Hes always patient, professional, courteous, informative, he answer any questions I ask, and make recommendations.Thank you Ralph for outstanding customer service, Dont Change!

My wife and I are leaving on a 3 week vacation and needed to update our factory gps and we could not get it done. So we went back to Dutch Miller and Kevin Neely worked on my wifes car and got it updated. But there were several problems that my wife and I would never have been able to solve.Kevin represents Dutch Miller very well!

“Attitude Reflects Leadership”:Dutch Miller Kia has a Dynamic Team!I am not easily impressed nor moved to write reviews. However, this team did a stellar job from the beginning. Leon was very professional and explained the details of the Seltos. Garrett provided the financial numbers. Ty helped close the deal by finding my vehicle in white and making sure it was transported in record speed as well as offering a fair trade for my SUV. Do yourself a favor and skip everywhere else and come here you will be delighted.

The staff at Dutch Miller Kia were top notch! The service given to me was so personal and precisely to my needs. I would recommend them to everyone seeking your next auto!! Thanks again, Dutch Miller for a great buying experience!!

My entire car buying experience at Dutch Miller Kia was simply awesome. This is my second purchase from this dealership. The salesman Graydon King, and the rest of the team made the entire process smooth and wonderful. Everyone was indeed courteous, and Graydon was very great in answering all of my questions. I am super excited about the purchase of my new vehicle. Thank you Graydon and Dutch Miller Kia Team for this excellent experience.

As an owner of a KIA vehicle, I always take my vehicle to Dutch Miller for service. This is also where I purchased my vehicle. I always receive great customer service and they keep me informed on the findings and progress of my vehicle. Prices, I feel are reasonable and they always have a special going on may it be on the purchase of a vehicle or service department specials. Keep up the good work Dutch Miller!

Great and quick service, friendly staff, and helped me find a car that fit my budget. Highly recommend!

I had a great experience with these awesome people!

This is the best place to buy a car from! They will honestly work with you. And try to get the best deal they can! My favorite was Rodney! He gave amazing service, even when I had my 2 kids. So thankful!

Very nice experience with Rodney. He was very nice, accommodating and knowledgeable. He did not apply any undue pressure on us to make a sale but made sure we had all of the information we needed to make an educated decision about the cars we looked at. If we decide to buy a Kia, I will definitely return (and look for Rodney).

Mykayle was my salesman he did an amazing job helping me get a new car even though my credit wasn’t all of that good but he got me approved for what I wanted and thank you so much Mykayle

Scott, Ralph, Tito and entire service team always do an AWESOME job taking care of my car!!! Thank you!!!

They should have somewhere for customers to sit outside. On days that its nice and especially during the pandemic. No worries, I have my own folding chair in the back of my car. 😉

My mother and I just had the most wonderful experience at Dutch Miller Kia of Charlotte. Previously we have purchased a car there and the experience was not the best, but this time we experienced tremendous customer service. Our salesman, Mr. DC Craig, is amazing. He is down-to-earth and a joy to be around. He eased our anxiety over buying another car. He answered each of our concerns and was proficient in handling them. I highly recommend DC to consult your next car purchase, he will go above and beyond to make sure you are satisfied. My brothers love the 2012 Kia Soul we purchased early today, and can’t wait to take it to their college. Thanks DC and the rest of the Dutch Miller Kia team. You guys are amazing!

Definitely DEFINITELY recommend! I worked with Leon Logan and he did an amazing job with helping me get my first car. He also helped my mother get a car a few days later! NO HASSLE WHAT SO EVER! If you need a car, I highly recommend 🙌🏾

Great place to do businessI love the way they take care of you.

I bought my teenager an older Ford Focus and we were told that although it was in an accident it was not a salvage car because as a dealership they are not allowed to sell salvage cars. The salesman showed me the car fax and said it was just in and out of insurance claims but was fixed and not salvaged. Well we got the title in the mail a few weeks later and sure enough it is a salvage vehicle so we are stuck with a car that we probably can never sell and the manager will not even answer my email. They will also charge everyone a $899 dealer fee even if it is an older car. This ended up being 13% of the price of the car. Will never use them again!

I worked with Garrett and Vick at Dutch Miller and had a great experience. They were both very friendly and accommodating and I felt very confident they knew what they were talking about. They were able to be very flexible and I walked out with a fantastic deal. Once I had agreed to a deal, I worked with Terrell in finance who was also a pleasure to work with and handled all the paperwork and financials perfectly.

Alex was some helpful from the time i walked in until the time i left it was a very pleasant experience!!!!!!

I strongly do not recommend Dutch Miller Kia. Staff is very unprofessional and rude.

Dutch Miller Kia is definitely the place to go, DC helped me into my dream car, a 2021 Sportage that has a sunroof!!! He was wise, helpful and very kind during the whole process! Especially with it being my first ever car purchase, treated me just like family and made it less stressful than I imagined! Everyone there was very kind and helpful. Thank you so much Dutch Miller and thank you so so much to DC for keeping my daughter fed with snacks lol and helping my family feel as comfortable during this process as possible! Definitely would come back here if I make another car purchase!

Leon was awesome. He made it happen for me at a fantastic price. Everyone that I dealt with was great up there. Rhonda, the recipients, was even awesome and great customer service.They got me in a 2015 Kia Optima. I will be back in the future. Please try them out. I promise you that you want be disappointed.

This is my second car I have purchased from Dutch Miller KIA, and my salesman Victor was awesome.. Thank you for making my experience painless..and also Garret was also great..

The sales professional Nelson went above and beyond to help us get into a vehicle. High recommend!

The best dealership I have ever been to. The people here are very friendly and helpful. I was a complete nervous wreck going in, de to having bad credit and my trade in I was upside down in Mr. William and Rhonda was my inspirations they are the greatest. I left with a 2021 Kia Soul that I love alsoI was able to trade in my car

Vic was the most awesome sales agent I ever meet I’m very grateful and also my boyfriend got the same Kia K5 Ex thanks Kia 😆😎👍👏👏👏 the service and Customer Care was awesome Muchas Gracias ☺️

I just purchased a 2021 Telluride. Lamont, Ty, and everyone I interacted with was very professional and courteous. I would recommend shopping for your next car here!

I love this particular dealership because they work with you and they dont put you in anything. They are very easy to work with and they get the job done. This place makes you feel like it all about you not just the money. They look out for your best interest and what works for you. I will recommend them to others.

I just recently purchased a K5 at this location and I must say the staff there made my experience truly one of a kind! It felt like we’d known each other for years!!! My sales rep Jerrold was extremely helpful and down to earth . As well as my finance rep Terrell thanks again guys for making my day!!!!!

RHONDA MILLER AND VICKLESSER REALLY HELP ME AT DUTCH MILLER KIA, I WENT IN WITH A BAD SITUATION AND CAME OUT BETTER EVEN WITH A VEHICLE I WAS APPROVED FOR. I WANTED A GMC TERRAIN AND CAME OUT WIT A FULLY LOADED ACADIA SLT!!!! IM STILL DONT KNOW HOW TO ACT THANKS AGAIN GUYS . THE WHOLE WHOLE STAFF IS DOPE FROM THE FINANCE TO CUSTOMER SERVICE I ADVISE GO!!!!

William was an excellent brand ambassador and salesman. The dealership was a bit dated.

I bought a Kia Soul at Dutch Miller last Friday and it was a wonderful experience! We came in close to closing time so everything went so quickly which was AWESOME! It was the least amount of time I have ever spent sitting around a dealership. Everyone working there was soooo nice. James helped me find my perfect car and got everything done quickly and efficiently. Such a great group of people! My only tiny complaint is that the client lounge was dark and dirty. There was no trash can so, people had just left their trash all over the tables and there was crushed popcorn all over the floor. We ended up just moving back to the tables out front where there was more light. The building inside just needs a little love all over. Overall, we give A+ ratings for service from everyone! I would recommend both Dutch Miller and James to anyone looking to buy their next car!

Salesman Vick really worked with me and my not so stellar credit. These guys are great and really go the extra mile. Brand new 2021 sportage fully loaded and i can actually afford it. Thanks guys. Looking forward to my next purchase. Let me know when the flying kias come out - Im there. 😁👍

Victor is a great guy. He helped a lot while I was in the dealer. I really appreciate all the assistance provided to get my car in here. Highly recommended!

My family was very happy with our experience. Thank you.

Kevin and his team are awesome! Took care of my Kia!

After not having a very good experience at our local dealership, we traveled 90 miles to Dutch Miller Kia and were very pleased. They were able to complete practically the entire transaction, including trading in our vehicle, over the phone/email, and were able to work magic to get us to the price point we needed! When we arrived at the dealership, all that was left was to sign the final paperwork and drive away. Very pleased with the service and care we received, and are especially thankful for Nathan and Garrett’s help!

I am very please with my new car Kia seltos. I really did not like how pushy the dealership was. I do not like how the salesperson was having me sign papers while on the phone with the insurance kinda makes a person wonder if they are taking advantage of the client. This is my second purchase from this dealership and unfortunately will be my last. Again the quality of the Kia remains a 5 star the dealership a 2 was a 5 but after this visit nope...

Quick service, super friendly, and efficient.

This place is a typical bait and switch car dealership. 900 dollar doc fee is just ridiculous. Better off going across the border to South Carolina.

Classic car dealership. They acted like they were my best friend throughout the buying experience but once the car was off the lot it was an uphill battle. The car was sold with defects that were brought to their attention and they said would be fixed, however, for weeks i tried to get a hold of them when they were not fixed and they were of no help. They claimed the problem was fixed due to them saying they technically did what was asked even though were clearly misconstruing my words in a way that was obviously intentional. This was my first time buying a car and my first major purchase and they made it a nightmare. No matter how friendly they act they are a typical car dealership who has no slight whiff of a care about you and are only trying to sell a car regardless of the condition of that car.

Great place to buy a vehicle.

Wasted my time 2 days in a row. Showed me 3 cars that they KNEW I would not be able to get. Victor would come in with smiles and say everything was approved multiple times just for another man to come in and say that I wasn’t. He was nice but overall seemed like he didn’t know what he was doing or talking about. He was all over the place. Garret had to come in and talk for him 3 times. I asked specific and multiple questions every-time they called so that I wouldn’t waste time and they still wasted a total of 6 hours of my time.

Nathan sold me my very first car, not to get to personal but when covid hit I lost my job and was on unemployment I had no paystubs, no proof of employment for the longest. I recently got an offer letter from a job and as soon as I let Nathan know I needed a car he got right on it. I had no money down and he didnt turn me down, he helped me out so much and even brought me lunch and snacks, he also was very transparent and honest about the whole car buying process. Nathan, ty, Rhonda. joseph are all great workers and all contributed to my car buying process they are great people and will be getting my service again!thank you for my 2018 kia rio s

I had an awesome experience here at Dutch Miller Kia and my sales representative was AMAZING! Rodney Wheeler is the person to see if you need/want a new car! I am so appreciative!

Best dealership experience I Have ever had! Everyone is very friendly and ensures that you get the best deal possible to satisfy you financial and everything!If you’re looking for a great car with an outstanding warranty, this is definitely your place!

Ive been a customer at Dutch-Miller Kia Service for many years and have nothing but good things to say. Despite the fact my car is so old its now considered a classic, the Service Dept. always takes really good care of it. If a problem is spotted ahead of a break-down, Im told immediately so it can be taken care of promptly. Ralph is always my go-to guy. Hes been an excellent service rep to me over the years, and goes above and beyond to make sure my car is serviced correctly and that Im happy with the results. A special shout-out to Ralphie, one of the mechanics, who gave me outstanding service the last time I took my car in. I had new hubcaps put on, but the hubs were old and rusty, so he took the extra time to paint them WITHOUT ME ASKING AND WITHOUT CHARGING!! to make the whole wheel look like new! What a guy!

Great service, great cars....Call DC Craig if you want a new car!

I had 2 cars with them and the experience wasnt bad at all