My battery started to swell and their certified technician replaced it with a battery from the phone manufacturer. Ran it through a series of tests to verify the phone was functioning correctly. Happy to have my phone back in full working order.Staff was professional, knowledgeable, and provided great customer service.I recommend them if you have any issues with your phone.

The store manager Trevor was so helpful and knowledgeable. I will be returning to this store for all my cell phone needs from now on!

I was in a bind and need quick service. My phone got wet and locked out after my apartment flooded. Trevor Smith got me up and going in no time and helped turn my Monday around. I have been to this location two other times and they always provide the best service. Thank you Trevor. I really appreciate you and your hard work!

Went in to get my sons screen protector off so we could put a new one on at home. Removed it for free. Trevor the manager is a great guy and great customer service

I had the glass replaced on my phone. They had the part in stock, and I had it back the next day.

Stopped in today to get my sons Iphone 7 repaired. I knew it needed a new charging port, but Trevor said I dont think so. He cleaned it in about 60 seconds and handed it back to me. He could have kept it to repair and charged me the $100 or so to fix it. But, he didnt. Gotta love honest people! Ill drive the 2hrs back to Charleston to get the rest of my phones serviced!

Not exactly a negative review. I had stopped in to possibly get a screen replaced on a brand new phone I accidentally dropped and was told there isnt a screen available for my phone. I was DEVASTATED! Was told my phone model was too new and to check back in a few months to see if it was available and not to put a screen protector on in the meantime although without one, I will be getting my ears and side of face scratched or cut. With that information, when I got home I personally searched the web and found literally HUNDREDS of places that sell the replacement screen for my phone! So Im not exactly sure what Ill do at this point, but either way, I do need my screen replaced.

Very friendly and knowledgeable! They took care of my problem very quick and saved me a lot of money by not having to pay for a new phone. Will do buisness again!

I’m usually not want to do reviews, but when you come in there just to get an iPhone X screen replaced and then you come home you notice your screens rising because of some adhesive they didn’t clear off when you go back they replace it a third time and now the LCD is going out. The only thing I can think of is cheap iPhone screen replacement like aftermarket stufff.

Trevor Smith is very friendly and helpful! I appreciate the great customer service being away from home!

I bought a phone from Cody Ray here at CPR, then got blocked and they ran off with the money and I am getting no help from the store or anyone here. Unfortunately I can’t reach them and can’t get help, I will be taking legal action here soon. Don’t waste your time here. Shady cellphone repair business. I want this to be publicly known. Please make others aware.

Not sure,1 hour to change the battery in my Samsung 7 Android, they mess it up and couldnt text and another hour to straighten that out

Able to answer all my questions with no hesitation.

Great quality! You truly get what you pay for, and this place delivered! Thank you!

Trevor offered the worst customer service I have experienced. Rude and unprofessional doesnt work when you are charging almoat 50%more than if you have Samsung fix your device. Save your money they do not value your business- response to owner your public comment iwhat is bad customer service is saying you dont purchase pho e from the public only contractors, even tho thats not how it is marketed. Phone in question was brand new galaxy s10 wasbt looking for a promise to pay but a range low to high. Terrible customer service, rude over priced service.. save your money people and to the owner i would listen to the call if i were you. Maybe thats how you want your company represented and yes i feel strongly enough to leave you a review because i chose to bring my business to a locally owned business instead of the big corp, and was prepared to pay the exta money required to do so and treated very poorly in the process

Trevor fixed my computer really fast and was super reliable! Thank you!

Handsome staff professional and reasonable service

Great people, great service, great store. 10/10 would recommend.

Yes thank you CPR people — I am a 60 some age person That likes no nonsense when it comes to servicing something for me the young lady there on a Sunday afternoon was gracious and polite and helped me and convince me to buy an extra item for my phone which was liquid glass for my iPhone . So not only did she fix my cracked phone but convince me that I needed a glass protector on the phone thank her very much for me and thank you for your service in the Charleston town center in Charleston West Virginia yours truly James r Hammond

Ok so first, they don’t tell you about how much it’s going to cost for parts and labor. If you own a Mac or any apple device I would recommend going anywhere else, cause you guaranteed to pay at least $100 as they charge that to work on Apple devices.Second, they won’t look to find the best price for a replacement part. You can go to two different stores and get two different prices for the same part. The problem with this is that you have no sure way to know if the part is going work.Third the staff at the South ridge location is complete rude. I talked to one of the staff members about why the difference in price and apparently it’s because they use a different supplier from the other store at the Town Center. Now why do they use two different ones? I can’t tell you because they wouldn’t give me an answer.If you’re looking to fix any device just look up the steps and do it yourself. They are going to up charge you and the price they charge is going to be close to the cost of new computer.Will never use this service again.

Dropped off my computer on a Saturday or Sunday. Was told that the tech would look at it the next day and call me to tell me what it might cost to fix. 3 days later I finally called and was told that they would be getting to it soon. 2 days later, they finally called and asked for BIOS password. I gave them 3 because I wasnt sure which one it was. They never called me back so I called them about 3-4 days later. The guy said that those passwords didnt work. I repeated them to make sure that he wrote them down right. I said to please call me if they dont work and I will come and get my computer. No call back, once again. Couple days later (has been two weeks now since dropped off)I finally dropped by and just picked my computer up. There were two guys there and I told them I was there to pick up my computer. They said sorry, we didnt have a password to use to get into it. The passwords I gave them were written on a piece of paper on top of the computer. I took it home, and realized they didnt give me the cord back. So next day I went back and got the cord. Went home, tried the first password I gave him and what do ya know, that was the password they had written on top and it was right. So I am assuming that either it was never even attempted or one person wrote it down and the next person assumed the first person tried it and that it didnt work. Who knows. But it would be nice if someone there could have called and let me know something.I finally took my computer to Quinn Computers in South Charleston. Called me back by 3pm the next day and said it was fixed and I could come and get it. Great service and will not go back to Fanelli Boys.

Excellent service and fast turn around time!

Stopped in to look at a new phone and could not decide between two. I was informed by the salesman, John B. that I could bring it back for a refund if I decided I did not want it. I thought about it over the weekend and then checked the Boost Mobile website that had many more options. I called them and they instructed me to return the phone to the Boost Store if I wanted to purchase the model they had listed. I went to the store. Trevor the Assistant Manager, laughed and said he was not refunding the purchase and when I continued my compliant he said it isnt going to happen. I informed that in West Virginia all purchases can be returned by law within 72 hours and that if did not refund my money I would file a compliant with the State Attorney General. He replied with a F You! you arent getting a refund and laughed about it. I filed my compliant with the state and then called Boost Mobile and they have started their own investigation and have assured me I will get my full refund. NEVER buy a phone from these people. If you want a boost phone, go online.

Great experience! Fixed my phone within an hour and gave me some tips as well. Joe was wonderful help!

They were thorough and professional

We took our phone to get a new battery to this location! The guy working in there was very flirty and added a phone screen to be fixed without permission! We needed an iPhone8 battery which we paid for up front he tells us about 40 minutes. We come back within the 40 minutes where he said “oh well we don’t have the battery’s in stock.” Well one why didn’t you just check before making us pay and telling a time frame! Then he said “ come back tomorrow we will have get the screens in around 12. We go back the phone still isn’t ready they never placed the order so once again we get told “ come back tomorrow! We will have a screen we will have someone go get it from another store!” So we do this rodeo again! Once again we go in and are told “ yeah so we only got one battery and it’s defective! One I knew that was a lie once again the representative was super flirty! He once again assured me the phone will be fixed by Saturday or Monday by 12 at the last day! Well come Monday I call before wasting a trip over to there and oh once again “ the phone isn’t ready! the battery was never ordered! I asked for a supervisor and was denied! I never got a call from the supervisor which was supposed tobe in around 1-4. we call back at 4 to check phone status I was told no battery still nothing! We demanded our phone by 6 when we got off he got the phone with a new battery and a free $40 screen proctor after they practically stole $200 from us to fix the damn thing this took almost a week with being told lie after lie and denied a supervisor!

Very helpful!

Kevin’s a great guy and he really helped me out. Great customer service and fixed my iphone X for me.

The customer service was good. He was very knowledgeable, he answered my questions and I got my phone back in better shape (new battery installed) I am satisfied with that. Thanks.

Superior service, technical expertise, and a friendly environment. They will let you know up front everything they can and will do and provide top notch results. Customer service is their number one goal! I would highly recommend their services for any mobile, PC, and electronic needs.

Terri, we absolutely work on kindles. I apologize someone told you we dont. Many kindles are under the $150 value and tablets inter $150 new its better to replace than repair but if it was over $150 new its absolutely better to repair. Im sorry you were told different.

There was one guy working the whole shop and he was awesome. Very quick and very affordable!

I brought a Tablet into the store thats battery was swelling. The tablet works perfect with the swollen battery, plays videos, sound, turns on and off, ect.However after they charged me a $40. NON REFUNDABLE FEE. to take it apart and diagnose the problem, they failed to fix it after having the tablet there for 3 weeks. They ordered two new batteries but the tablet wouldnt even turn on with the replacement batteries. The representative in the store said that the swollen battery must have fried something within the tablet. I asked if that is true, why does it still work perfect with the old, swollen battery?. The man just repeated himself with. Im not sure. Sometimes it happens and the old battery mustve fried something inside the device the entire time, he is giving me this there is nothing else we can do look.Im not an expert in these things but if the junk battery still works within the device, shouldnt a brand new one? It obviously isnt fried because the moment they placed the old battery back inside the Tablet too return it to me, it works NO PROBLEM.They had my Tablet for three weeks with no success and a it must have fried something which is a straight GUESS.The one nice thing I can say is the customer service representative who originally took my Tablet and spoke with me was very nice gentlemen.

Fantastic store, they fixed me right up and sent me on my way. Zach is amazing and my go-to guy, I will always suggest CPR to my friends in need of tech help.

Few weeks ago, walked into the store and asked how much it would be to replace a iPhone 6 Plus screen, told me it would be two hours, since there was someone ahead of me, and that it will be fixed by then. Two hours later, come back in and lo and behold, it is fixed and looks BETTER than new. Id recommend these guys for anything tech.

This is a great place. They were professional yet down to Earth. He handeled my questions and corrected one small mishap in a timely manor not questions asked. I will definately be going vack when needed.

Thank you for the great work!

Just had my phone fixed at the Charleston town center. Apple said that my phone was not able to be fix yet the Fanelli Brothers were able to get it working like new. They also gave me a discount on the screen and on the water damage. This is a really good store to deal with and I will definitely be telling my friends to go there, if they havent yet.

Very friendly and fun staffed, very knowledgeable and always help me out and help me solve any phone issues i have. definitely recommend!

Great service. Friendly staff that does amazing work. Would recommend. Hopefully I dont have to get my phone fixed again but if I do Im going back to Fanelli Boys

Very knowledgeable staff, would recommend this place to anyone for all your electronic needs!

John Brown and Trevor Smith waited on me to replace my phone battery. They were both friendly, courteous and had my phone fixed quickly and without an appointment. Excellent service.

This place is a joke. They replaced my grandfathers iPhone screen and it stopped working a few days later. Took it back and they said it wasn’t their fault and had to pay to have it looked at. They said their screens are OEM and they aren’t. We took this same phone to another place and they confirmed it was a cheap 15$ aftermarket screen. Beware.

Ok this place is spectacular! so impressed that a local shop is this well put together. They fixed my computer the same day and at an affordable price. Will definitely be coming back.

Very helpful and professional Staff I recommend for any phone repair!

Had problems with my I phone. Battery bar was not working correctly. Took it in and a young man by the name of Maxwell he completed some tests ( free of charge ) and diagnosed the problem had me repaired in under one hour. I might add he was very knowledgeable and professional also did not try and sell me unnecessary items. GREAT JOB !!!!!!!!!

People are cool there and are very helpful and know how to fix the problem.

I have not been here yet!!But I have heard from them on the phone and their prices somewhat is irreasonable for my pocket right now

I walked in the guy asked why he could do for us. I explained to him what happened. He told me what He thought was going on and a little later he called my boyfriends phone told me what the problem was. 30min later my phone was fixed. I would recommend these guys to anyone! Thank you for fixing my phone you saved me a lot of money because I know ATT would have cost me twice as much to get a new phone!

I thought I needed to replace my cell phone due to a charging issue. Prior to going to the AT&T store for a new phone, I stopped at Fanelli Boys. They fixed my phone in less than a minute and saved me hundreds of dollars. I would definitely use them to make repairs in the future.

Excellent!!! Very great and professional. The can fix any electronics!!!! Stop by and get your device fixed today. Dont wait. They are the best!!!

Very nice friendly people that work there. iPhones and iPads are what they work with, to my understanding.

Good place Shannon took good care of us

Excellent work, reasonable prices, and timely service

Website says they work on Kindles. However, when I went there today I was told they do not work on Kindles. The guy at the counter said even if the worked on them they would charge more than a new Kindle. One of the Kindles I took was a 385.00 Kindle and the other one was 285.00. All they need are new charging ports! I tried to rate zero stars but I guess you have to give them one star just for existing, otherwise you cant post a review.

Stopped in tonight because my cell phone wouldnt charge. The guy at the counter fixed my phone in 5 minutes. Great experience.

Staff very knowledgeable and customer oriented. We didnt have an appointment but were able to have our iPhone repaired within 45 minutes.

Great service and products

Very professional staff helped me out with my phone no problem would visit again

These guys really know their stuff, took my iPad to them because I couldn’t remember my password, they reset it for me and it’s working great thanks guys!

Bought 2 laptops they messed up and they refused to fix. You will be wasting your money at this store. Wasnt this place called FINLY BROTHERS.

Best phone repair service around hands down. And great prices!

Friendly and helpful place for your phone problems hower set in a terribly troubled mall

Great job. Quick service!

These guys are great! And back up their work with a life time warranty!

Ive been to this location a few times, and theyre usually okay. The last time I went, there was a new guy. Phone couldnt be fixed he said, and that it was the motherboard. I went online to see if others had the same issue that Im having, and their problems were able to get fixed. When I attempted to fix my phone one last time... I noticed that a lot of the screws to my phone were missing!!!! The screws to secure the screen to the back as well as the screws near my digitizer. Not only that, but the guy seemed to not know what he was doing.

Most reasonable prices in the Kanawha Valley - cheaper than CPR!

Great group of guys that take pride in their work!

Great customer service! I thought my phone was beyond repair, but they had it back to new within an hour!

Had my galaxy s7 screen replaced and its like brand new! Thank you guys so much for the friendly service and the bundle!

The clerk was friendly and the service was fast.

Theyve had my computer for starting on two weeks. After several failed attempts I finally got ahold of them. They said my part had come in yesterday and it should be done by tomorrow evening. Lets hope it is. If not I will be going to pick up my computer and taking my business elsewhere.

Very good work! Prices seem a little high though.

They hooked me up and helped me with a couple issues and never had to ask the same question twice. Thank a lot!

Trevor Smith great service 👍🏽

The prices were to high compared to the other guys

Alright service too high priced

A little pricey 🙄

Great service and friendly staff.

Outrageously over priced. Money hungry. And the warranty they gave my grand son was bologna.

Quick service and customer service.

Great and fast service.

Do not get your phone fixed there, got mine fixed yesterday wouldnt work right, went back tonight and got it fixed again and as soon as Im home and try to make a call its clicking random things, horrible service and I ethier expect my phone fixed for the outrageous price I had to pay or money back

They did an excellnt job repairing my cracked phone screen, but now my phone has weird glitches, like not being able to use my phone speakers and the screen going dark when I make calls.

So far they dont answer phone calls when I call them they either leave ringing or take it off the hook Ive called about 4 time to see if they fix screens and I cant get them to answer the phone so far sucky service!!!!!

Fixed phone fast

Shams. Called today because their pop-socket came off my phone while I was talking on it and my BR corner on my brand new phone got shattered, and they just set the phone down while Im talking

High for repairs

They won’t answer there phones at all

Great service!

Easy to find

Very expensive

Love