Justin was very helpful. I informed him that I didnt want my phone bill to increase to much and I just wanted to upgrade to iPhone 12 but he informed me about the trade in deal. He was able to order the iPhone 13 for me which was a better deal monthly. The were short staffed but the manger explained that to me and offered to make an appointment for me if I wasnt able to wait and I appreciate that as well. My wait wasnt hardly as long as he projected. That store is my favorite store to visit anytime I have an issues or wanting to upgrade.

Great customer service! Nickia is professional, knowledgeable, and patient. Will definitely go back and ask for her!

David was AMAZING!!! He was super patient, very educated on all products and services, answered all of our questions, suggested the best plans for what was important to us, and was just overall very kind and positive. Youre lucky to have him as part of your team!

Outstanding service here. Tyler was able to not only get my iPad cellular going (why I originally came in), but he also looked over my account and found multiple ways to save me quite a bit of money every month. Great customer service and very much appreciated.

We had been having a difficult time trying to place our order online due to being away from our usual residence. We went into the AT&T store and John helped us right away. He recommended certain things which turned out to be perfect and assisted us with loading all of the information from our old phones on the new. He gave us helpful tips about how to sync the watch that I already owned. The whole experience was great. I highly recommend it

Zack provided me with EXCEPTIONAL customer service. He was very accommodating and happily went the extra mile for me. His professionalism and commitment to maintaining a great customer relationship was evident and only reaffirms my decision to choose ATT for a service provider.

Came in this store day before with PLENTY issues since joining AT&T - okay experience felt a little rushed…Had to come back the same store next day - they rushed the day before - still talking about same issues and all I did was get 4 phones and wanted them activated correctly - Zack (Manager) was cool at trying to resolve everything but it was rushing me and everything the first time and ignoring me initially the 2nd time that even made me write the review…

Unfortunately, the name of the young man that assisted my mother and I escapes me, but he was very helpful and patient with my mother and she expressed, once we got into the truck that she felt better and she understood what the young man said!!!For that, AT&T will always be number one where shes concerned!!!Thank u very very much!

David Gladden was amazing! He gave us excellent customer service! He was so pleasant and very knowledgeable and you can tell he LOVES helping people and working at AT&T! We really appreciate his warmth and professionalism! It was so awesome!We definitely will come back! GREAT EXPERIENCE!

Glendon was very knowledgeable and helpful with setting up my moms new phone. Very pleasant gentleman and great custom service for the entirety. Thank you.

John was an excellent rep. He took his time helping explained everything and made sure I was satisfied before I left.I definitely will be back for a purchase and anything else I may need.

Had the best experience today with John; knowledgeable, professional and not only helped me in exactly what I needed, but saved me money to boot. I highly recommend this location.

To be honest I was really on the fence about switching to AT&T but the knowledge and overall customer service that Johnny provided me was simply outstanding . Without Johnny’s help, I would still be using this cracked track phone from the dollar general on Johns Island. Tough to find true genuine people that care more about the customer than the commission they’re making off them.

My guest service gentleman, Kevin, was such a help in revising my plan for more affordability. His friendly demeanor was so welcoming. I will return to this store in the future to work with Kevin and his sales team!

The customer service was excellent. The person who helped us was Kevin! He was amazing and friendly. Would definitely recommend this store!

Needed to activate a new 2020 SE iPhone while trying to synch with an antique 2008 iPhone — not an easy task. Aaron was very patient and went through this process step by step with me and husband. Hes a very knowledgeable ATT rep and very friendly, too! If youre in this store, hes the go to guy!

Thank you Kevin! I appreciate you taking the time to walk me through my device and helping me with my upgrade today.

Definitely recommend Brennen he helped me understand the entire process was very professional and I’m very please with his service helped me save a lot of money and educated me every step of the way .

Tyler was amazing! Super helpful and knowledgeable. Excellent communication and customer service. Very happy with our experience!

Chris the store manager of this location truly cares about all AT&T customers! I was having issues with my TV and Internet service since November. I had been on countless calls with customer service and chat conversations. I reached out to my local store as you can understand I was left really with no where else to turn. My account was charged a fee of over $100.00 and I was promised a refund that NEVER came..When I called Chris and told him about what happened he really cared about my frustration, and did all he could to help me. He was patient and companionate. He spent quit sometime on my account and was finally able to resolve the issue and was finally able to apply my internet account with the credit I have be waiting on over 2 months!! Thank you Chris keep up the good work. You are making a difference!

I have no idea why this store has so many positive reviews. My girlfriend and I went on a Sunday afternoon because I wanted to switch to AT&T from a competitor. We figured it wouldn’t be so busy. There appeared to be at least 3-4 associates assisting people when we walked in, and not a single one of them greeted us or even let us know they’d be assisting us shortly. We browsed around the store for at least 20-25 minutes and not a single “Hello, we’ll be right with you,” or any kind of acknowledgment that we even existed. I myself work in the customer service industry and would NEVER treat a potential customer like this. I finally gave up and walked out of the store shaking my head. I will take my business somewhere else.

John is incredibly helpful, professional and kind. He helped us switch lines with no problems. He was very knowledgeable in every aspect of ATT and made us feel very confident in switching over. I later had to go back for additional help and watch a lady be extremely rude and disrespectful to John for simply doing his job. During that time John never lost his composure and was just trying to be helpful and for that I respect John even more. A+ employee!!

Nice people and good servise

As a current Verizon customer I went into the store to find out what my options were. The individual I worked with, Jared, immediately caught my attention with his level of customer service by greeting me at the door and welcoming me into the store. I spent a decent amount of time with Jared but not so much that it took away from the rest of my day. He looked over what my current plans and installments look like with my current carrier and he built me several quotes for what my plan would look like with AT&T. I feel like he was really looking out for me, giving me real advice and not just trying to sell me something. Jared was able to give me a quote showing that I could actually even have more lines on my account than I currently do and still pay less than when Im currently paying. The absolute only reason I did not Do business with him is just because of my out-of-pocket costs to my current carrier. However, if you are looking for an honest and reputable person to do business with, Jared is your guy. He made me feel comfortable, went over all the fees and little tidbits that usually get overlooked, wasnt an aggressive salesman but just seemed honestly and genuinely care about making sure that I got the best value that I could get. You better believe that I will visit again in the future.

I have been a loyal customer of AT&T for over a decade. They have always been on point with everything from getting the newest Galaxy phone to bill adjustments or adding a new line. Even helping my older family members set up their phones. On March 8th I went to the actual brick and mortar store to get a new phone bc my current one had just ceased to take a charge bc it was just beat up. Well Mister David provided incredible customer service 👏 in process of helping me find the best value in my price range even going so far as to working his magic in helping me do a work around to get a new 5G phone which is just about perfect game wise and phone wise as well. I am tech savvy but Mister Davids knowledge and customer service skills were perfect. I am a Level 6 Local Guide for Google Maps and really wanted to give Mister David the credit he is due. I am a 4th generation Charlestonian and love ny city so much that I feel it is my duty to clue visitors and locals alike in to what spots to bless with their patronage. Bottom line for anything phone related Mister David is THE MAN

I went in to the store with my friend who needed a new phone with no intentions of purchasing anything myself. I was a Verizon customer for years and with the help of Tyler, I decided it was a no brainer to switch carriers and upgrade my phone and internet! Tyler was extremely helpful, knowledgeable, personable and not pushy at all having my best interest in mind. Explained how the switch would benefit me, rather than just benefitting him and the business. He gave me his business card in case I had any questions (which I did) and he was still willing to help me. Highly recommend AT&T and go see Tyler if you are ever in need of any assistance!

Johnny Aaron was amazing to work with. I was in and out in less than an hour, to change my service from Verizon to AT&T. Certainly never experienced this level of service at Verizon, thats for sure.

Brennan was very knowledgeable. Had an absolutely great experience at AT&T. Thank you so much.

Kevin was super helpful and made sure I was comfortable with all the new technology before I left with my new product.

Amazing service. Outstanding experience from Jeff.

Had a problem on a Sunday that the store could not complete fixing due to the account not updating due to the weekend, no problem at all. Came back on a Monday with all of the confirmations and information from customer service and the person I worked with could not be bothered to help at all. After it was very clear he was only going to be rude and condescending, I went to another location in town where they actually helped fix the issue. Will forever dive the extra few miles to not go back here for any issue that I have.

The AT&T Store on Savannah Highway in West Ashley provides excellent customer service for all of your wireless and phone needs. I have been impressed with all of the help I have received from here over the years as they have been able to solve just about any situation or issue that I bring their way. The staff here is very quick to make sure that you are helped as soon as you walk in and make you feel taken care of the entire time you are here.

A little frustrating but after some time problem resolved .

Very convenient for me, I like using there teller machine. Quick and easy.

Amazing staff! Ready to help!

Tyler is awesome! Took care of all my purchasing and billing needs. Went above and beyond.

Johnny is a verifiable rockstar. I was a little uneasy about switching from a service provider (that rhymes with shmer-shmize-in) I’ve had since I was knee high to a pigs eye, but Johnny, who was hella informative, put my worries at ease and honestly, I couldn’t be happier about the switch. Major kudos to you sir. 🤘🏼

David is Fantastic! He is the only the I will allow to help me! He is keeper! Amen!

Tyler was the best. He fixed my problem immediately was very professional patient and kind.

Aaron was amazing. We are so glad we stop to this store. He ROCKS!!!

Ask for Chris Andrews! He is so knowledgeable and takes the time to ensure you are getting the service plan that is best for you. He also has repair industry experience that was incredibly helpful for picking accessories that will extend the life of my new device. Did you know that a bad charging cord can permanently impair your phone’s ability to charge properly? Chris can give you all the specifics, you want him in your corner before its too late!

We went there to have screen protectors replaced on our 2 smartphones and Kevin was very helpful in taking time to make sure that our screen protectors were installed properly. That was the reason why we went there. He also helped us review our cellphone plan and assisted us in getting a more updated and efficient plan because our plan was an old one.

I absolutely cannot express how much I loathe having to deal with AT&T, both this location and over the phone. Every time you go in, the information changes and they seem to have no idea what you are talking about when you reference a past explanation you were given. The experience always starts out pleasant enough but usually ends with the customer frustrated that they are being screwed over once again. Today was just the final straw which is making me write this review. When I purchased my new phone, I purchased a screen protector. It was the AT&T brand and I asked what I needed to do for the life time warranty. I was told that it would reflect on my account, it didn’t need to be registered, so just come in and we will replace it. Pretty soon the protector started to flake and chip and after it finally cracked I decided to bring it in to be replaced. I’m then told I have to pay for a replacement or have a new one sent if it was registered online. Of course this is completely contradictory to what I was told when I bought it. The box was thrown away by an employee when I bought the phone and the protector so I have absolutely nothing to go by to register it. At this point it’s not even the small price of a replacement that frustrates me, but the continual lack of consistency in what is communicated to the customer. We always have to double check our bill because things are constantly being changed without our consent. Packages we have for life have been removed only for someone to have to go back and fix it after hours on the phone after denying they ever did anything wrong. And god help you if you have to call because it will take 5+ transfers and 2+ hours on hold before you ever get to someone who MIGHT be able to help you. Then when you finally get to someone, they always put you on hold and then hang up, starting the process all over again. It is times like this I question why we ever left Verizon.

Tyler answer all my questions. Great service!!

After initially thinking that I had an excellent experience, I discovered that I was lied to about how much my new plan and phone would cost monthly ($30 more than promised), was billed an extra two months for the device I turned in, and when I was told I would be refunded an amount to make that right, only received a little more than half the promised credit. IN SHORT, DONT BELIEVE A THING YOU ARE TOLD AT THIS STORE. GET IT IN WRITING, AND READ IT. DONT SIGN ANYTHING ELECTRONICALLY. INSIST THEY PRINT IT OUT AND PROVIDE YOU A COPY. They are laughing at their customers all the way to the bank - at your expense.

Jeff really knows his job he should actually move up to the next level great great customer service

Not bad.

Just wanted to let you know what a Great Job Johnny Aaron did today helping me with several issues.Thanks, William Hunt

Tyler is an asset for the AT&T store and customers. He fully walked me through my upgrade options and answered my questions completely.

So amazing. Spent 2.5 hours with me solving a problem that really was not their issue to solve. Thank you so much to Chri, Kevin, and Brennen. Amazing customer service. Other businesses should take a lesson fro Chris and his team! Leading by example and dedication to their mission!!Thanks again.FB-DPW Lutz and Family

Really great service. David was very helpful!

HBO Max is great! Go and see Jared House for the latest promotions and cell phone deals.

Brandon was great. Very chill and sold us on all of At&Ts deals.

Thank you for you help setting up my new phone. Great job!

Staff is everything and John T was awesome!! He answered my questions even when I thought I knew the answer he was never condescending or rude, more helpful and pleasant. I have had service for about 10 years now with AT&T and am happy most of the time. Let’s be honest nobody’s happy 100% of the time we all have problems. But I was with another company for about 15 years and left them because of the customer support. I do admit sometimes I call and when I cannot understand the person on the other end because of the accent is so heavy that frustrates me that’s not the company that’s who they employ the company is awesome. I highly recommend AT&T you can get a cheaper plan but you’re not gonna get a better company in my opinion I’m a happy customer

Jared was amazing. I was having trouble getting my content switched to my new phone (iphone to Samsung, it was more complicated than I expected to get everything transferred). I had been trying for a week to no avail, despite online chats and phone calls to customer service. I was frustrated and annoyed and Jared took the time not only to figure out how to fix the problem but also to talk to me and make me feel better about the situation. Hes unbelievably good at what he does. I cant thank him enough for the way he handled everything, while also helping other customers :)

Great staff. Got taken care of right away.

David is super helpful and patient. Awesome customer service, give that man a raise!!

This was a great experience for me because my phone went south on me unexpectedly and I was not from Charleston but had seen the store on prior visit. My phone could not give me location or number, it was pretty much dead. The associate, Brashad was able to get my contacts and pictures and it was not easy. He had to go beyond normal to get them. I knew almost no numbers and would have had to build all thise cintacts again. It took him a while but he showed no lack of patience. I think he was supposed to be off and he was late doing so for at least and hour. I cannot thank him enough. He wasgreat and deserve a raise. Thank you young man!

Tyler was helpful setting up my phone

Same phone number since the beginning. 1 provider... 1 seriously discounted/ grandfathered bill... got a decent relationship with them and recently was given access to att cable as part of the package.. no increase in $

They are quick and efficient even amid a pandemic. Really appreciate the service with my visit.

Had better customer service at other stores

Very nice professional looking facility unfortunately the employees inside need to learn a little bit better customer service skills. I stood in the store for 10 minutes and was not acknowledged. There is no sign in area there is not a receptionist taking information or giving ETA‘s. You just stand there and hope someone looks in your direction and speaks. I was passed by two different employees of the store and not a one even made eye contact. A simple hello we’ll be with you shortly would have been suffice.

I wanted to let you know what an asset Brashad Gillins is to your company. He was so pleasant, curious, and helpful!! And with me not understanding the new technology of these phones, he was extremely patient and kind..Brashad certainly deserves a huge plus as your employee. I visited other AT&T stores, but they didnt seem to want to take their time to assist.Big thanks to Brashad!!!!!

John Tillery provided excellent customer service experience for purchasing my new iPhone XR today. He was knowledgeable, professional and highly helpful for making my final decision.

The best customer service from any Carrier Store I have been to. I cannot remember their names but everyone there was so helpful and knowledgeable. My phone had been locked to another carrier and it had taken longer than anticipated to remove their service. While I was in the store they offered me a few options as I was going out of the state the next day. They gave me their SIM card to take with me and told me to keep trying over the next few days. One day after my visit the SIM worked perfectly. They set me up with a super economical prepaid plan that is perfect for my needs. I am so glad I switched to AT&T!

Service “beyond the call of duty” from Kyle! We had been trying to discontinue Data Connect service on an old iPad which we haven’t used in 7-8 years but have been paying $30/month all these years. We have multiple AT&T accounts and had tried multiple times online and calling customer service but no one at AT&T tried hard enough to resolve the situation. Was close to cancelling ALL of our AT&T/U-verse accounts ($500+/month) because it was ridiculous no one could/would help. Thanks again to Kyle at the AT&T store on Savannah Highway in Charleston.

Jared was, honestly, fantastic. Extremely knowledgeable and helpful. Not only did he help us find the best phone for our needs but he reviewed our phone plan and gave us valuable advice there, too. Tremendous help - and I was ready to leave AT&T. Thanks, Jared!

Very helpful!! And THEY ARE OPEN DURING THE PANDEMIC!! Amazing staff and great deals. THEY ARE OPEN DURING THE PANDEMIC!! THEY ARE OPEN DURING THE PANDEMIC!!

Great service. Victoria was very patient, helpful and extremely informative.

Kevin was awesome, very helpful and knowledgeable!

Great staff, friendly and conscientious! Product selection was good and the store is clean and well organized. Overall a good experience.

The worst experience I have ever had with a internet provider. I called to set up internet 3 weeks ago and was told it would be installed in 3 days. I have been given the run around by everyone I have talked to. They have left open wires on our house, and claimed it was fixed...then they told me they could come back out in a week to try and fixe the problem so they could install internet I another few days.At one point a costumer service rep hung up on me when I was asking a question about what is happening.

ATT service is horrible in the downtown Charleston area. They do little to fix their connectivity issues. No matter how poor the service is they will say they are running optimally which is wrong. Worst internet service provider in the area. Look else where!!!

Glendon was my store rep for my visit and it was the best experience with a phone service provider I’ve had in 15 years.

My wife and I came in around midday on a Saturday. Jared the associate got started really quickly helping both of us get set up with new devices. Super nice and helpful!

Excellent customer service! The associates were cordial and I didnt feel like I was disturbing them. They were eager to help, and didnt mind my questions. A gentleman held the door open for me even though he wasnt the one who helped me. My problem was handled in minutes.

Hated it. They treat you like dirt and they lie regarding costsI wouldnt send my worst enemy hereUnbelievable how nasty they areThe manager is a jerk & Chris lied about actual costs

This is the most pleasant store ever. Its clean, open, and the two times I went, it wasnt crowded. The moment you step into the store, a representative will approach you and ask how you need to be helped. No lines, not hunting for someone. They find you. And the two people that have helped me have been extremely friendly and helpful. I highly recommend this store.

Jarred very well informed great people skills will return and ask for jarred again

Work very hard to fix any issues I had. Professional courteous nice people. Enjoy the experience tremendously.

ATT has no fiber optic service where our new office is located. The salesperson talked us into a nighthawk hot spot with cell phones. I dont know how we fell for this, except that we were desperate to get the office up and running. Of course, we could not run an office on a hot spot with one bar. We returned everything and was assured that our account would be credited.Our account was not credited. Four phone calls later (hours spent on hold and talking to people who said it was resolved when it wasnt) and many threatening letters, we found out that the store never recorded restocking our equipment. Got that resolved. Then they had some imaginary charges they tacked on.I am now one hour and 40 minutes into another call with ATT. Help!

Ive called the store 5 times. No will pick up.

Ive been in and out of the store several times over the past month. The person, Glendon, who always helped me was superb. He certainly in my opinion deserves a BONUS!

Wait times are always long at this store. You have one representative that just stands waiting to check people in, but when there are four customers waiting and no one has walked in for 15 minutes, you’d think they would help out. After helping a customer, they all seem to walk in the back room for 10 minutes.

When I first walked I waited around for about 15 min before someone aknowlged me. The Guy that walked over didnt really want to help. He pretty much passed me off to a tablet and then walked off and went on his lunch so I had to go find another guy to help me this guy was less than thrilled about helping me and was very short. I will for sure be buying from best buy. Its very rare I do these ratings but this place deserves less than one star.

This is the absolute best AT&T store EVER. If you get there and Russell can help you, youre set. He is awesome. They are helpful and knowledgeable and always looking to save you money!

David was great when he helped my brother activate his phone. There was a little bit of a wait because there were a lot of people waiting in line but David helped us as soon as he was able and he was very friendly and sociable. He got my brothers phone activated in a timely manner and was very knowledgeable about Apple throughout the whole process. We throroughly enjoyed talking to him. Shoutout to David.

Coming to this branch is always a pleasure. They have the best customer service representatives ever. All of my visits have been value and acknowledgd the moment I walked in. Never have I felt that I was interfering or wasting time for minor requests that were not important. They make you dont wanna leave after you finish your business lol. The best professional crew Ive encountered. 👍

They lied to me and they are deceiving people. 😂😂😂😇🙏

This is my go to Att store, the staff is normally appreciative and knowledgeable. The new store manager, a lady of strong constitution (did not say her name) manages the “walk ins” after waiting for 25 minutes she accommodated 3 Caucasian gentlemen who walked in after me and after the lady who came behind me.When confronted she was not polite nor offered to amend.The 3 people pushed aside were African American.I don’t like to point out these differences, but 3 in a row was a bit much to ignore.Very disappointed.

Worst experience with a dishonest sleazy staff. Not just one lazy sleaze ball here last time I was there.

Came in to upgrade and add a new line. Great service from David. Definitely knowledgeable and great service. Ask for him every time.

They are always helpful and positive. Check in at the door with quick service or make an appointment ahead of time.

We host exchange students and every year we go to the AT&T store to set up the month to month account. They are super helpful and make getting their US phone number a breeze.

A thing has no knowledge about its work

Limited supplies of new iPhones decent but not exceptional customer service felt rushed

I have been with 2 other carriers in the 10 years Ive had a cell phone and I have never had a better experience then at this store. Jason and Nate were absolutely the best sales reps I have ever had the pleasure of buying from. I could only hope that other customers get to deal with them.

This store is the worst, they advertise for phones they dont have in stock, I went in here today and all 3 phones i wanted to buy were out of stock. They also have signs up saying no deposit for signing up which is also a lie. Stay away.